Waitwhile Reviews & Product Details

Being able to flag appointments and add in notes. Also enjoy being able to use the messaging feature with customers and that their information is saved even if they cancel. Review collected by and hosted on G2.com.

I wish we could still access appointments after they have been cancelled and deleted (especially if the customer is a little difficult). If an appointment was cancelled and deleted, there is no way for us to confirm communication with them which can frustrate both customers and staff. Review collected by and hosted on G2.com.

We love the level of utility for the price of Waitwhile. While there are other programs that are more complex on the market, we are more than satisfied with Waitwhile. Review collected by and hosted on G2.com.

Waitwhile is extremely simple. There isn't much to complain about. Perhaps an ability to assign guests to a table while on the waitlist to give us an easy way to plan out our business flow. Review collected by and hosted on G2.com.

With the waitwehile, it makes the customer service easy and clients are served in the more professional manner.

The clients have no longer to wait for long times and each and every deaprtment is notified. Review collected by and hosted on G2.com.

There is no point in disliking it . Everything is fine with this software according to me. Review collected by and hosted on G2.com.

WaitWhile is a user-friendly tool for queue management. It is easy to see who is in our virtual waiting room, for what department, and a brief synopsis of the reason for their visit to our office. There are a variety of metrics to inform on wait times, messaging, and other information pertinent to our business. Review collected by and hosted on G2.com.

The time it takes to receive notification that someone is waiting adds extra minutes. Review collected by and hosted on G2.com.

I have a small bakery and we often would sell out. We needed a preorder solution for our customers so that we could prepare in advance for our daily demand.

I was able to tweak and customize waitwhile's existing features to totally fit my needs. I love how complete their software is, and it really improved our customer experience. Review collected by and hosted on G2.com.

Sometimes I the platform can lag and have some bugs (i.e when we move a preorder from serving to completed, sometimes it wont update and the customer stays in the wrong list. Some days the platform is really slow and wont load all the customers who have booking requests and approved bookings, even refreshing constantly. Sometimes we'll send messages to customers and it will show up as sent, then after a few minutes we'll check back and the message was not sent.).

I also feel that there are some missing features that would be really useful. However, one good thing is that I have requested a feature in the past that they actually implemented which made me feel very seen and heard as a customer. Review collected by and hosted on G2.com.

First off the webintegration is easy to access, we can setup our needs very quickly and having to rely on using it every day for work, this is great to have to be able to quickly jump into the list and check the pending cusotmers that needs help. Another Feature is that we can also utilize the waitwhile app. This allows for great access without being tied up to a desktop computer Review collected by and hosted on G2.com.

I'm sure the customer service is great, but we hardly need to use it. Review collected by and hosted on G2.com.

I love the simplicity of the website and how customizable it is. Review collected by and hosted on G2.com.

I feel as though there should be more display options for users. Review collected by and hosted on G2.com.

Waitwhile has helped me check in customers fast and efficiently to serve them better when picking up their orders from the store! Review collected by and hosted on G2.com.

Not necessarily applicable but I guess maybe sometimes the text feature can be a bit laggy when I need to inform a customer to retrieve their order from the store. Review collected by and hosted on G2.com.

Waitwhile is great for organizing my customers in a timely fashion. It's perfect for keeping track of which customers arrived first what what specific needs I can help them out with. Review collected by and hosted on G2.com.

When I use the app on my Mobile Zebra Device. Notifications do not drop down on the screen, letting me know if there are customers waiting. Don't get me wrong, Waitwhile gives me notifications and makes a chime sound when a customer has checked in but it'd also be helpful if the notification dropped down onto the screen. I can't yet tell if this is a Waitwhile issue or the automatic settings on my mobile Zebra device. Review collected by and hosted on G2.com.

The user interface is sleek and intuitive, making navigation a breeze. I love how quickly I can access the features I need without any hassle.

One of the standout features isfast and efficient, which has really helped me assisting customers. It’s evident that a lot of thought went into the design and functionality of the app. Review collected by and hosted on G2.com.

I have to say, there’s nothing I dislike about this app! It delivers exactly what I need, and every feature works seamlessly. The design is user-friendly, and I’ve had a fantastic experience overall. Highly recommend it Review collected by and hosted on G2.com.