Waitwhile Reviews & Product Details

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists and seamless appointment scheduling, Waitwhile enables organizations to manage customer flow efficiently, ensuring that both walk-ins and scheduled appointments are handled with ease. This platform is particularly beneficial for businesses that rely on in-person interactions, such as retail stores, restaurants, and service providers. The target audience for Waitwhile includes businesses of all sizes that seek to improve customer engagement and streamline their operational processes. From large retailers like Best Buy and Louis Vuitton to boutique service providers, Waitwhile caters to a diverse range of industries. The platform is particularly useful in scenarios where customer wait times can lead to frustration or lost sales opportunities. By implementing Waitwhile, businesses can create a more organized and pleasant experience for their customers, ultimately driving higher conversion rates and customer satisfaction. Key features of Waitwhile include integrated waitlists and appointment bookings, which allow businesses to manage all customer interactions in one centralized location. This feature not only increases operational efficiency but also enhances the employee experience by reducing the chaos often associated with managing customer flow. Additionally, the platform offers unrivaled customization options, enabling businesses to tailor the customer journey to their specific needs. This flexibility minimizes drop-offs and maximizes upsell opportunities, allowing businesses to capitalize on every customer interaction. Moreover, Waitwhile's best-in-class API and integrations facilitate seamless connectivity with existing technology stacks, ensuring that businesses can automate their workflows without disrupting their current systems. The platform's user-friendly interface is designed for ease of use, allowing administrators to configure settings quickly, employees to get started with minimal training, and customers to navigate the system effortlessly. This focus on user experience sets Waitwhile apart from other queue management solutions, making it a preferred choice for organizations looking to enhance their service delivery. In summary, Waitwhile stands out as a comprehensive queue management and appointment scheduling platform that not only improves operational efficiency but also enriches the customer experience. By leveraging its advanced features and capabilities, businesses can transform how they manage customer interactions, ultimately leading to increased satisfaction and loyalty.

Product Website

Seller

Waitwhile, Inc

Languages Supported

English

Product Description

Waitwhile gives you a smart and simple waitlist with customizable SMS alerts. It's about time to make your customers happier and your business run smoother.

Overview by

Christoffer Klemming (Marketer & Product Manager)

Discussions

Waitwhile Community

Pricing

Pricing provided by Waitwhile.

Enterprise

Per Year

View More Pricing Information

Waitwhile Integrations

(5)

Verified by Waitwhile

Waitwhile Media

Waitwhile Demo - Remote queue & appointment scheduling – empower your customers

Let customers join a virtual queue or schedule an appointment from anywhere. Reduce walk-ins, manage foot traffic efficiently, and improve the guest experience with self-service booking.

Waitwhile Demo - Waitlist & booking management – manage all in one platform

Keep track of waitlisted customers and scheduled bookings in one place. Automatically notify guests when it’s their turn, reducing walkaways and improving customer satisfaction.

Waitwhile Demo - Two-way messaging & notifications – engage customers seamlessly

Communicate with customers through SMS, email, and chat. Send appointment reminders, answer questions, and reduce no-shows with automated notifications.

Waitwhile Demo - Calendar & staff scheduling – streamline availability

View your team’s schedule at a glance, assign appointments efficiently, and keep operations running smoothly with a shared calendar.

Waitwhile Demo - Analytics & reporting – optimize with real-time insights

Gain real-time insights into customer flow, wait times, and staff performance. Optimize operations and improve service efficiency with actionable reports.

Waitwhile Demo - Integrations & API – connect with your favorite tools

Connect Waitwhile with the apps you already use, including CRM, POS, Calendar, Ticket Manager, Slack channel, Website, App, and more. Automate workflows and sync customer data effortlessly.

Ever wondered how Waitwhile works? Waitwhile is a customizable cloud-based queue management and appointment scheduling platform that organizations can use to create the perfect end-to-end customer journeys with waitlists, appointments, mess

Waitwhile Reviews (309)

G2 reviews are authentic and verified.

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shik c.

12/4/2025

"Effortlessly Streamlines Driver Management"

5/5

What do you like best about Waitwhile?

I appreciate how Waitwhile is set up in a way that is very self-explanatory, allowing for a smooth and intuitive user experience. This ease of use helps significantly in organizing tasks and managing interactions with truck drivers. The platform's ability to keep track of important information, such as which driver I need to attend to next, or details about truck arrivals, ensures that I stay on top of my responsibilities without confusion. Additionally, Waitwhile's setup contributes to maintaining order and efficiency, making every task feel manageable and streamlined. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

There is nothing I dislike Review collected by and hosted on G2.com.

sheneque L.

11/11/2025

"Enhances Workflow with Speed and Ease"

5/5

What do you like best about Waitwhile?

I use Waitwhile for work, and it significantly helps by showing who needs assistance and who's in the building, making it invaluable for managing people. I really enjoy how it speeds up processes, allowing me to work faster with efficiency and providing much-needed information on individuals. The software's ease of use is a significant advantage, as it is self-explanatory and allows me to back trace individuals effortlessly. Overall, Waitwhile functions great, and I find no improvements necessary, clearly reflecting my satisfaction. I would highly recommend it, as I rated it a 10, emphasizing my trust and confidence in the software. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

nothing Review collected by and hosted on G2.com.

Hannah S.

front -desk greeter

Small-Business (50 or fewer emp.)

8/6/2025

"wait while is my everyday job to help customers check in and to notify my coworkers to serve them"

5/5

What do you like best about Waitwhile?

Wait while is my priority each and every morning, while i am at work i sign in to Wait while and it sends me there in just 2 seconds which is already amazing and fast working... the thing i love most about Wait while is that it keeps all your history whether its customers information and what they came in that day for, but it keeps track of how many times that they have visited us before Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

there's nothing that I don't like about Wait while Review collected by and hosted on G2.com.

Junquan W.

MLA

Mid-Market (51-1000 emp.)

12/24/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless Patient Queue Management with waitwhile"

5/5

What do you like best about Waitwhile?

The waitwhile software is very convenient to use, providing a clear overview of patient queue management and viewing. Adding temporary patient information to the queue is also very useful. No inconveniences have been found so far. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I haven't found anything I'm dissatisfied with yet, but I will keep an eye on things and update my feedback. Review collected by and hosted on G2.com.

Jonathan P.

Technical Trainer

Small-Business (50 or fewer emp.)

6/8/2025

"Not Just for Restaurants or Doctor's Offices"

5/5

What do you like best about Waitwhile?

We use Waitwhile a few times a year, when we vend at festivals/expos, and it works great! It's nice to be able to notify someone from across the venue that it's time for their session with just the push of a button. The setup is simple, and they're constantly improving and making thins even easier to use. Any time we've had an issue or question, the support team has been quick and friendly to help. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The use of SMS messaging is going away for the free plan, so we'll have to start making sure guests provide us an email address that they receive notification for, or that they download the WaitWhile app on their phone to receive the notification. Review collected by and hosted on G2.com.

What problems is Waitwhile solving and how is that benefiting you?

When we first started vending at festivals and expos, we were writing down the name and phone number of people to create a waiting list and then manually texting them when it was their turn. This was tedious and time consuming, and on the rare occasion we would make an error in the number we were texting. Waitwhile made it easy to collect even more data for the guest much faster, including the service(s) they wanted to receive, and the notification process became much simpler by just clicking a button. Review collected by and hosted on G2.com.

Jenn R.

Czar of Guest Experiences

Small-Business (50 or fewer emp.)

8/6/2025

"The ability to change fields to work with my store"

5/5

What do you like best about Waitwhile?

I love that it is very versitile. I am able to change the fields to meet the needs of my store. I also LOVE the metrics that it gives. It is now a part of my Fit Specialist KPI's. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

Some of it I have to really search for. Also, I am trying to get a field to pop up after we finish a fit but so far we are unable to do that. Review collected by and hosted on G2.com.

Megan P.

Career specialist

Small-Business (50 or fewer emp.)

3/14/2025

"Helpful for busy office"

5/5

What do you like best about Waitwhile?

It has been so helpful with a busy office to service customers in order or entry and priority. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

I don’t see any issues yet. I think it has been very helpful Review collected by and hosted on G2.com.

sk asif a.

Returns and exchanges co worker

Enterprise (> 1000 emp.)

10/14/2025

"Very Efficient, No Complaints"

5/5

What do you like best about Waitwhile?

Waitwhile is very efficient and easy to use, and my customers have been genuinely impressed with it. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

The scheduled waitlist time and the option to join the waitlist are so close together that it often confuses customers. This leads to questions such as, 'How do I join the waitlist?' Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/6/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good way to manage queues"

4.5/5

What do you like best about Waitwhile?

I like that the queuing system is intuitive for queue managers and people that need to be served in the queue, particularly with many queue managers. Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

It could be improved with a notification system for entries into the queue. There are sometimes lulls in the queue, so new entries into the queue require that the queue manager be looking at the screen continuously. Review collected by and hosted on G2.com.

saurabh m.

Sales

Small-Business (50 or fewer emp.)

8/30/2022

"It is really easy and comfortable to use."

5/5

What do you like best about Waitwhile?

digital, You can have it from your home, you can communicate with cx in real time so i love it! Review collected by and hosted on G2.com.

What do you dislike about Waitwhile?

honestly nothing from, But cx are scared to put their emails in it. So, it should have more knowledge of it's privacy someway. Review collected by and hosted on G2.com.

Response from Aleksandra Pietrzak of Waitwhile

edit

Thank you for sharing your positive feedback, Saurabh! We 're glad to hear you're happy with the product and found it easy to use.