Waitwhile Reviews & Product Details

The system is quite intuitive and easily accessible, and the management tools provide a good view of the results. Additionally, customer support is good, and the technology helps, during times of high demand, to better organize the flow of incoming customers. Review collected by and hosted on G2.com.

It would be important to improve the dashboard panel and provide more complete and complex reports, especially those involving service time, and based on these times, issue estimated wait time alerts to customers. Review collected by and hosted on G2.com.

I like how easy it is to create an appointment for someone and how seamless it is to check for upcoming appointments. Waitwhile is an effective way to create appointments for our customers and walk-ins. It creates a bridge of communication between the customer and our techs. Waitwhile allows me to create simple appointments with basic client information in a matter of seconds. The initial setup of Waitwhile was super easy, and I would highly recommend it to others. Review collected by and hosted on G2.com.

I wish there was more information regarding the customer's reason for an appointment, and making that visible to us, the employees. Review collected by and hosted on G2.com.

I like that Waitwhile provides a comprehensive view of patient statuses by allowing me to see who is waiting, who is being serviced, and who has already been completed at once. This functionality is invaluable as it enables me to effectively manage staff allocation to meet varying patient needs throughout the day. The ability to keep detailed records of patient visits and volumes is another feature I appreciate because it informs our productivity and quality measures. Additionally, the software's adaptability is crucial for our busy hospital environment, particularly in our Specialty department, where provider check-in processes differ. Waitwhile's interface is user-friendly, allowing for easy addition of staff members, which simplifies onboarding and daily operations. This user-friendly experience ultimately leads me to give Waitwhile a high recommendation score of 9 out of 10. Review collected by and hosted on G2.com.

I dislike the limitation on the number of patients that can be seen per month with Waitwhile. On an extremely busy day, we were required to pay to increase the monthly volume, which was an inconvenience. Review collected by and hosted on G2.com.

I appreciate how Waitwhile makes it easier to track customer orders and facilitates communication. I use it to sign in customers, having their name, phone number, and order number readily available, which saves me from manually typing this information and helps in efficiently tracking wait times. One of my favorite features is the ability to text customers directly, particularly since we don't have parking at our location, and we ask customers to wait in their cars to avoid tickets. This texting feature makes it significantly more convenient for our customers, as they can come and grab their orders promptly when notified. I also found the initial setup of Waitwhile to be very easy, which is a huge plus. The integration with Centiro is smooth and beneficial in managing operations. Based on these features and overall experience, I am extremely likely to recommend Waitwhile, rating it a 10 out of 10. Review collected by and hosted on G2.com.

Customers find it confusing when there are wait times displayed on the screen. They often misunderstand it as the time when their order will be ready, but it's actually the time until we call them up to check their ID. Review collected by and hosted on G2.com.

I find the statistics feature in Waitwhile incredibly beneficial as it provides insights into how long each student has to wait. This functionality allows us to manage our time effectively, especially during our shifts, by assessing how many students we can assist and determining when additional help may be required. Additionally, the chat function is valuable as it enables us to communicate directly with students, informing them when we will be available to assist them. The initial setup of Waitwhile was very easy, which streamlined its adoption into our workflow. Review collected by and hosted on G2.com.

I find the process of opening and closing the queue in Waitwhile to be cumbersome. The function is not easily accessible, requiring me a long time to locate it initially. Additionally, I often have to refresh the page to confirm whether the queue is open or closed, which is inconvenient. There have also been instances where the queue was closed by mistake, suggesting that the interface could be more intuitive and clearer in this aspect. Review collected by and hosted on G2.com.

It allows our school staff to easily manage parent arrivals during our Open Morning events and ensure a member of staff meets them promptly, according to their queue position on the waitlist. Review collected by and hosted on G2.com.

Perhaps in the future. Waitwhile could offer more granular permissions for different user groups. For example, some of our student tour guides could then access WaitWhile without viewing confidential family contact details and manage the family tour queue. Review collected by and hosted on G2.com.

It's so helpful to be able to message clients to see where they're at or to get any extra information that I need. It is also very helpful that I can see alerts when someone's messaging me back. I feel like scheduling appointments is very easy and simple. Review collected by and hosted on G2.com.

There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. Review collected by and hosted on G2.com.

I appreciate Waitwhile for providing robust capabilities and endless customization options, which were crucial for our trade show event. The ability to customize workflows, message automations, form questions, schedules, and waitlist settings was particularly helpful. It allowed us to build an ideal setup that made our event possible and completely turnkey. The platform is feature-rich, offering flexibility for various applications, which significantly enhanced our ability to manage the registration and communication processes for event attendees effectively. Review collected by and hosted on G2.com.

While the initial setup of Waitwhile was straightforward for basic configurations, customizing the platform for specific needs presented challenges. When we aimed for a more tailored setup for our event, automating processes became complex, and overlapping schedules sometimes disrupted the waitlist functionality. Although these issues were resolvable, they added a layer of complexity. Additionally, while we utilized Waitwhile's native texting and email features, integration with our existing email system would have been preferable, allowing emails to come from an authorized address. Review collected by and hosted on G2.com.

Intuitive and easy to use, not hard to figure out Review collected by and hosted on G2.com.

I dislike nothing. No complaints whatsoever Review collected by and hosted on G2.com.

I use Waitwhile for my office hours, and it really helps me monitor my tasks at hand. I like the good UI as it clearly shows who is waiting, then moves them to serving, and finally to completed. It even shows how much time I have served a person, which is very helpful. The initial setup was good and easy. Review collected by and hosted on G2.com.

I think Waitwhile could improve by automating the process of moving from 'waiting' to 'serving' instead of doing it manually. Review collected by and hosted on G2.com.