# UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 759 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users find the **ease of use** of UserGuiding exceptional, facilitating smooth customer onboarding with minimal effort. (177 reviews) - Users appreciate the **quick and reliable customer support** from UserGuiding, enhancing their overall experience and satisfaction. (95 reviews) - Users praise UserGuiding for its **intuitive platform** , enabling quick setup and easy navigation for onboarding tasks. (81 reviews) - Users find the **easy setup** of UserGuiding empowering, enabling efficient onboarding without technical expertise. (79 reviews) - Users highlight the **ease of implementation** with UserGuiding, facilitating rapid onboarding and increased customer engagement. (72 reviews) - Helpful (68 reviews) - Easy Implementation (52 reviews) - Customization (45 reviews) - Time-saving (43 reviews) - Easy Creation (39 reviews) **What users dislike:** - Users find that UserGuiding offers **limited customization** , hindering the ability to align with specific themes and expectations. (41 reviews) - Users face a **challenging learning curve** with UserGuiding, making the initial setup and feature comprehension difficult. (21 reviews) - Users find the **missing features** of UserGuiding limiting, desiring more templates and customization options. (20 reviews) - Users highlight **mobile app limitations** including language barriers and feature restrictions, which can hinder usability for some businesses. (19 reviews) - Users feel that **limited design options** and lack of mobile support hinder UserGuiding's overall effectiveness and adaptability. (17 reviews) - Limitations (16 reviews) - Users find **limited functionality** in UserGuiding, especially in customization and consistent performance, impacting user experience. (16 reviews) - Editing Difficulties (15 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (15 reviews) - UX Issues (14 reviews) ## UserGuiding Reviews ### 1. Makes Product Updates Much Easier to Communicate **Rating:** 4.0/5.0 stars **Reviewed by:** Marcelo Wesley L. | Analista de UX, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about UserGuiding?** We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. **What do you dislike about UserGuiding?** As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. **What problems is UserGuiding solving and how is that benefiting you?** At our company, we only have a few programmers, and we were losing momentum because tasks like user onboarding and tracking kept getting stuck and tying up the developers. With Userguiding, I can handle these tasks myself instead of needing a programmer to build everything. They mainly set up the configurations and integrations before we start using it, and then I can take it from there. Another good thing is that we don’t lose performance, because Userguiding runs smoothly. ### 2. Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hani S. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about UserGuiding?** Userguiding makes it easy to implement onboarding flows, surveys, and other user guides. They also offer an out-of-the-box "resource center" you can embed in your platform to share resources or "announce" updates to your users. You don’t need a developer to set these up, and there are plenty of customization options to tailor everything to your needs. The cherry on top is their support team. They’ve been great to work with and were always quick to respond and help whenever we needed it. **What do you dislike about UserGuiding?** Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) **What problems is UserGuiding solving and how is that benefiting you?** Userguiding helps us explain and announce features to customers, and it also helps onboard them to the platform quickly. Being able to run NPS and general surveys fast is another big win with this tool. One thing we particularly noticed is that the survey UI is non-intrusive and includes a clear “close” option. Because of that, we didn’t receive any rage 0 NPS scores from users citing the survey experience as the reason. Our previous tool had this issue. ### 3. My experience and opinion about the product **Rating:** 4.5/5.0 stars **Reviewed by:** Diovana S. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about UserGuiding?** The possibility it creates, to carry out announcements, tours, surveys, or onboardings without development in the product. This greatly facilitates our day-to-day in our company. **What do you dislike about UserGuiding?** I started testing automatic segmentation for A/B testing and found that the metrics are still quite basic; I believe there could be more analysis options. As for the export, it is done in CSV. Since I always work with action data in Excel, this ends up being cumbersome because it's not in the same format. I would like that, when exporting reports, it would be possible to make combinations for data analysis directly through the tool itself. Additionally, the Survey settings, for me, could offer more options. I still think they are limited, and we use this functionality very frequently. **What problems is UserGuiding solving and how is that benefiting you?** Quick actions. We ended up using UserGuiding on various fronts, due to the ease of applying it to our products. It has become an important tool in our daily routine. ### 4. Seamless NPS Management, Intuitive and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Yigal G. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about UserGuiding?** I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. **What do you dislike about UserGuiding?** Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding enhances user engagement, helps explain new features, and simplifies NPS collection. It offers AI insights into who saw the NPS, response rates, and allows users to easily provide feedback, all within the platform. ### 5. Great guided tutorials for users. **Rating:** 4.5/5.0 stars **Reviewed by:** Adam O. | Customer Success Account Manager - Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about UserGuiding?** Helping users navigate a new application is sometimes difficult. User Guiding ensures that new users can take time on their own when onboarding to familiarize themselves with the interface. Pairing this with live training is a great way to make customers feel supported. **What do you dislike about UserGuiding?** Sometimes when we are looking to target a certain CS Selector, UG has a hard time accurately adding the tooltip to the specific button we're looking for it to focus on. Without knowing much about coding, I've had to learn a bit about the targets UG is looking for. Not the worst thing. **What problems is UserGuiding solving and how is that benefiting you?** Automating the user onboarding experience. Informing current customers of new feature releases. Housing our resource center with links to help articles and tutorial videos. ### 6. No-code onboarding made easy with UserGuiding’s standout resource center, surveys and guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about UserGuiding?** UserGuiding lets you build onboarding flows, in-app surveys, and product guides without touching a single line of code. The Resource Center is a standout feature, you can embed it directly in your platform to share updates or help content with users. Customization options are solid, and the setup is straightforward. Support has been consistently responsive and helpful throughout. **What do you dislike about UserGuiding?** Their post editor could be better, and I’d also like to see a native feature for collecting feature requests. Aside from those gaps, it’s a very comprehensive user onboarding tool. **What problems is UserGuiding solving and how is that benefiting you?** We use it primarily for feature announcements, onboarding new users, and running NPS and ad-hoc surveys quickly. The survey UI deserves a specific callout, it's unobtrusive and always shows a clear dismiss option. We stopped seeing complaints from users for the survey itself, which was a recurring issue with our previous tool. ### 7. Complete and intuitive platform, with accessible support and a powerful Resource Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UserGuiding?** It is a complete platform, with practical resources and accessible support. For example, it allows you to create guides, spotlights, checklists, not to mention the Resource Center. This helps educate users on our platform. The checklist within the Resource Center was an unexpected and very timely discovery. It is also very intuitive for new users. **What do you dislike about UserGuiding?** The Checklist does not have a way to be configured to follow a logical sequence. For example, I created 6 checklists that I need to be presented to users in sequence: 1, 2, 3, 4, 5, and 6. However, they are presented randomly (5, 6, 2, 4, 3, 1)... I had to include all of them in the Resource Center, but there I can't configure it so that it no longer appears to users who have completed all the modules. Thus, the Resource Center with the modules (which make up a "self-service" training) remains active even after the user has completed them, becoming an inconvenient "tab" that will constantly be on the user's screen. **What problems is UserGuiding solving and how is that benefiting you?** The features of UserGuiding have been great for educating our users and help the company save on in-person visits with the sole purpose of conducting training refreshers on the use of the platform. This used to generate a large cost, given that our clients have a high turnover of employees who use our platform. In other words, people who know how to use our platform are always leaving, and new ones who don't know how to use it are coming in and therefore need to learn how to use it as soon as they take their positions. With automated onboarding via the Resource Center, newly added users receive the training they need to use our platform from their first login. ### 8. Facilitate the Creation of Guides and Reduce Dependence on Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica A. | Analista de Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about UserGuiding?** I like the ease of creating and adjusting guides within UserGuiding without relying on the development team. I can test quickly and achieve good results. I also appreciate the reliability of the tool. Additionally, the initial setup was really simple and fast, which allowed me to start creating the first guides and put the tool to use in no time. **What do you dislike about UserGuiding?** Sometimes visual customization could be more flexible, and some more complex flows end up requiring manual adjustments. I also miss more in-depth reports to understand in detail the impacts of the guides and user behavior. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to create guides, update customers about changes, and promote actions. It reduces product friction by guiding users from the start, facilitates the understanding of features, decreases questions, and reduces dependency on support. ### 9. Easy-to-Use Product Marketing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael M. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about UserGuiding?** UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. **What do you dislike about UserGuiding?** I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps make sure that my product updates, engagement materials, and surveys reach users directly, rather than getting overlooked in their email inboxes. ### 10. UserGuiding really improves our in-app training **Rating:** 4.0/5.0 stars **Reviewed by:** Matt F. | VP TopLeft, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about UserGuiding?** We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. **What do you dislike about UserGuiding?** Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. **What problems is UserGuiding solving and how is that benefiting you?** We want to offer in-app help and training to support our users, especially new users. But we don't want to have that all defined in the app where it requires a lot of work and time to change it. With UserGuiding we can have context-dependent help text, and guides and training checklists, all without making any changes in our app. ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews/userguiding-review-4442354?section=pricing&secure%5Bexpires_at%5D=2026-05-16+08%3A26%3A35+-0500&secure%5Bsession_id%5D=3baf2353-5319-4522-b962-3b89ab18c6f3&secure%5Btoken%5D=d4229196b4017505214e5c89e6b3108f53b8c9c965ee6e530c453a74704b8802&format=llm_user) ## UserGuiding Integrations - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Segment Tools](https://www.g2.com/products/segment-tools/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (518 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (114 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (549 reviews)