# UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 763 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users find UserGuiding's **ease of use** invaluable, facilitating quick and simple customer onboarding processes. (177 reviews) - Users appreciate the **quick and helpful customer support** of UserGuiding, enhancing their experience with the platform. (95 reviews) - Users love the **intuitive platform** of UserGuiding, enabling quick setups and efficient onboarding without extensive development. (81 reviews) - Users value the **easy setup** of UserGuiding, allowing non-technical users to onboard customers effortlessly. (79 reviews) - Users highly value the **ease of implementation** with UserGuiding, leading to improved customer engagement and adoption rates. (72 reviews) - Helpful (68 reviews) - Easy Implementation (52 reviews) - Customization (45 reviews) - Time-saving (43 reviews) - Easy Creation (39 reviews) **What users dislike:** - Users find **limited customization** in UserGuiding, wishing for more options to align with their specific themes and needs. (41 reviews) - Users experience a **steep learning curve** with UserGuiding, making initial implementation and feature understanding challenging. (21 reviews) - Users find **missing features** frustrating, seeking additional templates, customization options, and embedded analytics for better usability. (20 reviews) - Users are frustrated by the **limitations of the basic plan** , finding it unsuitable for diverse business needs. (19 reviews) - Users express concern over the **limited design options** and lack of mobile support, hindering overall flexibility and effectiveness. (17 reviews) - Limitations (16 reviews) - Users find **limited functionality** in UserGuiding, especially in customization and consistent performance, impacting user experience. (16 reviews) - Editing Difficulties (15 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (15 reviews) - UX Issues (14 reviews) ## UserGuiding Reviews ### 1. Helpful Platform for Managing Educational Guidance and User Support Content **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about UserGuiding?** What I like best about UserGuiding is that it helps me manage educational guidance and support content in a much more simple and organized way. I work as a Dietician and Nutritionist and also create health education content for social media, so I use it for preparing wellness guidance, onboarding information, hydration tips, patient awareness content, and knowledge base articles that people can easily understand and follow. The interface feels clean and easy during daily work, and implementation was also smooth without needing much technical setup. I like that guides, checklists, hotspots, banners, resource centers, and knowledge base content can all be managed from one place. It is useful while creating step by step educational guidance and informational resources for patients, learners, or people who follow my health related content online. The knowledge base and AI support features are also helpful because they make articles and wellness information easier to search and access. Features like onboarding flows, resource centers, analytics, announcements, and article organization help a lot while managing larger educational and wellness related content regularly. Sometimes I also prepare learning material and guidance notes for students or learners, so keeping everything arranged properly saves time during regular workflow. I also liked that updates and informational content can be edited quickly whenever I need to add new diet guidance, seasonal health tips, or follow up information. Customer support was also helpful during regular use, and integration with browser based work felt simple. Overall it helps me manage health education and knowledge related content in a more professional and organized way during daily work. **What do you dislike about UserGuiding?** Sometimes when managing larger guides or knowledge base content, finding specific settings or sections can take a little time in the beginning because there are many features available in the dashboard. I also noticed that a few pages may feel slightly slow while switching between different sections, but overall the platform works smoothly for regular educational and wellness content management work. **What problems is UserGuiding solving and how is that benefiting you?** It is helping me solve the problem of keeping educational guidance, onboarding information, and wellness related support content properly organized and easy to access in one place. Earlier, managing different health articles, patient instructions, seasonal wellness tips, and learning resources separately used to become confusing and time consuming during regular work. Now it is much easier to create guides, knowledge base articles, checklists, and resource sections for educational health content and patient awareness information. Features like onboarding flows, AI support, searchable articles, and resource centers also help people find information more easily without needing repeated manual explanation every time. It also helps while preparing educational material and guidance notes for students or learners because everything stays properly arranged and easy to update. Overall it saves time and makes health education and support related workflow more organized during daily work. ### 2. Makes Product Updates Much Easier to Communicate **Rating:** 4.0/5.0 stars **Reviewed by:** Marcelo Wesley L. | Analista de UX, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about UserGuiding?** We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. **What do you dislike about UserGuiding?** As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. **What problems is UserGuiding solving and how is that benefiting you?** At our company, we only have a few programmers, and we were losing momentum because tasks like user onboarding and tracking kept getting stuck and tying up the developers. With Userguiding, I can handle these tasks myself instead of needing a programmer to build everything. They mainly set up the configurations and integrations before we start using it, and then I can take it from there. Another good thing is that we don’t lose performance, because Userguiding runs smoothly. ### 3. Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hani S. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about UserGuiding?** Userguiding makes it easy to implement onboarding flows, surveys, and other user guides. They also offer an out-of-the-box "resource center" you can embed in your platform to share resources or "announce" updates to your users. You don’t need a developer to set these up, and there are plenty of customization options to tailor everything to your needs. The cherry on top is their support team. They’ve been great to work with and were always quick to respond and help whenever we needed it. **What do you dislike about UserGuiding?** Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) **What problems is UserGuiding solving and how is that benefiting you?** Userguiding helps us explain and announce features to customers, and it also helps onboard them to the platform quickly. Being able to run NPS and general surveys fast is another big win with this tool. One thing we particularly noticed is that the survey UI is non-intrusive and includes a clear “close” option. Because of that, we didn’t receive any rage 0 NPS scores from users citing the survey experience as the reason. Our previous tool had this issue. ### 4. My experience and opinion about the product **Rating:** 4.5/5.0 stars **Reviewed by:** Diovana S. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about UserGuiding?** The possibility it creates, to carry out announcements, tours, surveys, or onboardings without development in the product. This greatly facilitates our day-to-day in our company. **What do you dislike about UserGuiding?** I started testing automatic segmentation for A/B testing and found that the metrics are still quite basic; I believe there could be more analysis options. As for the export, it is done in CSV. Since I always work with action data in Excel, this ends up being cumbersome because it's not in the same format. I would like that, when exporting reports, it would be possible to make combinations for data analysis directly through the tool itself. Additionally, the Survey settings, for me, could offer more options. I still think they are limited, and we use this functionality very frequently. **What problems is UserGuiding solving and how is that benefiting you?** Quick actions. We ended up using UserGuiding on various fronts, due to the ease of applying it to our products. It has become an important tool in our daily routine. ### 5. Seamless NPS Management, Intuitive and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Yigal G. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about UserGuiding?** I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. **What do you dislike about UserGuiding?** Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding enhances user engagement, helps explain new features, and simplifies NPS collection. It offers AI insights into who saw the NPS, response rates, and allows users to easily provide feedback, all within the platform. ### 6. Great guided tutorials for users. **Rating:** 4.5/5.0 stars **Reviewed by:** Adam O. | Customer Success Account Manager - Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about UserGuiding?** Helping users navigate a new application is sometimes difficult. User Guiding ensures that new users can take time on their own when onboarding to familiarize themselves with the interface. Pairing this with live training is a great way to make customers feel supported. **What do you dislike about UserGuiding?** Sometimes when we are looking to target a certain CS Selector, UG has a hard time accurately adding the tooltip to the specific button we're looking for it to focus on. Without knowing much about coding, I've had to learn a bit about the targets UG is looking for. Not the worst thing. **What problems is UserGuiding solving and how is that benefiting you?** Automating the user onboarding experience. Informing current customers of new feature releases. Housing our resource center with links to help articles and tutorial videos. ### 7. No-code onboarding made easy with UserGuiding’s standout resource center, surveys and guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about UserGuiding?** UserGuiding lets you build onboarding flows, in-app surveys, and product guides without touching a single line of code. The Resource Center is a standout feature, you can embed it directly in your platform to share updates or help content with users. Customization options are solid, and the setup is straightforward. Support has been consistently responsive and helpful throughout. **What do you dislike about UserGuiding?** Their post editor could be better, and I’d also like to see a native feature for collecting feature requests. Aside from those gaps, it’s a very comprehensive user onboarding tool. **What problems is UserGuiding solving and how is that benefiting you?** We use it primarily for feature announcements, onboarding new users, and running NPS and ad-hoc surveys quickly. The survey UI deserves a specific callout, it's unobtrusive and always shows a clear dismiss option. We stopped seeing complaints from users for the survey itself, which was a recurring issue with our previous tool. ### 8. Complete and intuitive platform, with accessible support and a powerful Resource Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UserGuiding?** It is a complete platform, with practical resources and accessible support. For example, it allows you to create guides, spotlights, checklists, not to mention the Resource Center. This helps educate users on our platform. The checklist within the Resource Center was an unexpected and very timely discovery. It is also very intuitive for new users. **What do you dislike about UserGuiding?** The Checklist does not have a way to be configured to follow a logical sequence. For example, I created 6 checklists that I need to be presented to users in sequence: 1, 2, 3, 4, 5, and 6. However, they are presented randomly (5, 6, 2, 4, 3, 1)... I had to include all of them in the Resource Center, but there I can't configure it so that it no longer appears to users who have completed all the modules. Thus, the Resource Center with the modules (which make up a "self-service" training) remains active even after the user has completed them, becoming an inconvenient "tab" that will constantly be on the user's screen. **What problems is UserGuiding solving and how is that benefiting you?** The features of UserGuiding have been great for educating our users and help the company save on in-person visits with the sole purpose of conducting training refreshers on the use of the platform. This used to generate a large cost, given that our clients have a high turnover of employees who use our platform. In other words, people who know how to use our platform are always leaving, and new ones who don't know how to use it are coming in and therefore need to learn how to use it as soon as they take their positions. With automated onboarding via the Resource Center, newly added users receive the training they need to use our platform from their first login. ### 9. Facilitate the Creation of Guides and Reduce Dependence on Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica A. | Analista de Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about UserGuiding?** I like the ease of creating and adjusting guides within UserGuiding without relying on the development team. I can test quickly and achieve good results. I also appreciate the reliability of the tool. Additionally, the initial setup was really simple and fast, which allowed me to start creating the first guides and put the tool to use in no time. **What do you dislike about UserGuiding?** Sometimes visual customization could be more flexible, and some more complex flows end up requiring manual adjustments. I also miss more in-depth reports to understand in detail the impacts of the guides and user behavior. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to create guides, update customers about changes, and promote actions. It reduces product friction by guiding users from the start, facilitates the understanding of features, decreases questions, and reduces dependency on support. ### 10. Effortless Setup with Effective User Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about UserGuiding?** I am really loving the new Banner functionality and how easy it is to get them looking good. It saves a bunch of work and lets non-technical people communicate directly with the customers. I also find the initial setup super easy; we just added the tag, and everything was working great. Adding user identification was amazing. Using UserGuiding means we no longer need to build custom solutions for our customers, saving us time and money. **What do you dislike about UserGuiding?** The targeting is very finicky but once it's working it's cooking. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps our customers discover new features and resolve issues. It saves us time and money by eliminating the need for custom solutions, and its Banner functionality allows non-technical team members to communicate directly with customers. ### 11. Easy-to-Use Product Marketing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Rachael M. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about UserGuiding?** UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. **What do you dislike about UserGuiding?** I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps make sure that my product updates, engagement materials, and surveys reach users directly, rather than getting overlooked in their email inboxes. ### 12. UserGuiding really improves our in-app training **Rating:** 4.0/5.0 stars **Reviewed by:** Matt F. | VP TopLeft, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about UserGuiding?** We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. **What do you dislike about UserGuiding?** Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. **What problems is UserGuiding solving and how is that benefiting you?** We want to offer in-app help and training to support our users, especially new users. But we don't want to have that all defined in the app where it requires a lot of work and time to change it. With UserGuiding we can have context-dependent help text, and guides and training checklists, all without making any changes in our app. ### 13. Effortless Onboarding with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Simon Peter L. | operations specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about UserGuiding?** I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. **What do you dislike about UserGuiding?** I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to onboard new clients and announce product updates within the platform. It solves product feature adoption and client engagement challenges while providing easy-to-create guides, reliable support, and satisfaction surveys for valuable feedback. ### 14. Ease of Use and Diverse Features Impress **Rating:** 5.0/5.0 stars **Reviewed by:** Camila P. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2025 **What do you like best about UserGuiding?** I love the ease of use, the fact that they have a well-structured knowledge base with clear steps for implementing features. I also really like the number of different features that exist and enable the company to communicate with our customer base. **What do you dislike about UserGuiding?** I think some things could have a greater possibility of customization, for example, I conducted a satisfaction survey and there was no way to include an introduction to start the survey. **What problems is UserGuiding solving and how is that benefiting you?** The biggest problem I was facing was the lack of documentation for the updates of my products. We sent out update notices, however, our tool was not robust enough, causing a large portion of customers not to see the notice before the update. The other point, also related, is that the next notice always overwrote the previous one, causing us to lose the history. Now, besides the notice "popping up" on the user's screen, regardless of which screen they are on, I also have a page organized by tags related to the different products, with all the information related to my updates. Additionally, there is a satisfaction survey on the updates page and we had 100% positive feedback, suggestions for improvements which we are already working on, but the customers are very engaged with us. ### 15. Effortless Onboarding Creation with Intuitive UI and Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine L. | Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about UserGuiding?** UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. **What do you dislike about UserGuiding?** Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helped us reduce the amount of time and effort needed to onboard new users into our product. Before this, onboarding required manual guidance and documentation that users often skipped. With UserGuiding, we can walk users through features step-by-step directly in the app, which improved activation and reduced support questions. It allows us to update onboarding flows quickly without needing developer involvement, so our team can iterate and launch improvements fast. ### 16. Good set of options. Need more features within those. **Rating:** 3.5/5.0 stars **Reviewed by:** Vishnu R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about UserGuiding?** The number of options available to get started is impressive. It helps to get started with the app pretty decently quickly. **What do you dislike about UserGuiding?** - Developer documentation can be improved with examples. - The UX while using the app can be improved as well. - If I have changed multiple guides/surverys/checklists. There is no way for me to publish only one of those. Instead the publish button publishes all changes. This is pretty annoying as we might change few things and cannot publish until every changed thing is completely ready. - Can we have environments options? I want to use publish a guide to both dev and prod environments then later make changes to it and publish it to dev while prod uses the old guide. This is really helpful as we change our UI and release it to dev first. Later to prod. To achieve this, I am currently maintaining duplicate guides and updating both as and when needed. **What problems is UserGuiding solving and how is that benefiting you?** We use userguiding as onboarding tool - to show guides for new users, and checklists to give users some basic idea of the app ### 17. Effortlessly Guides Users with Intuitive Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Jens L. **Reviewed Date:** February 09, 2026 **What do you like best about UserGuiding?** I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on user experience, like advising not to use too many steps, and overall, the steps are easy to set up. The initial setup of UserGuiding was relatively easy, which made the onboarding process smooth. **What do you dislike about UserGuiding?** Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it knows what I want to do. It would be handy if there was auto-save so I don't have to click save before going back to the steps overview. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to create guides for our B2B platform, helping with tutorials for new features, bug fixes, and surveys. ### 18. Time-Saving Tool with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Srinivas N. **Reviewed Date:** January 15, 2026 **What do you like best about UserGuiding?** I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don't have to join calls with each and every customer to help them with configuration. I really like the ease of setup and how smoothly it works. The support agent on the portal is very helpful too! To create a guide, all I need to do is add URL details, triggers, and templates, and I can train any of my team members on creating guides in less than 10 minutes and get the job done. The initial setup took around 30 minutes, which I find reasonable. **What do you dislike about UserGuiding?** For some portals with large codes, UserGuiding codes load at the end. Some customers do not have the patience to wait for a second or two and start complaining about it. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding saves us time and cost by eliminating the need for calls with customers for configurations. It's easy to set up, letting me train team members in minutes to create guides, improving efficiency significantly. ### 19. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nadxielly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 ### 20. User-Friendly with Customizable UI Options **Rating:** 3.5/5.0 stars **Reviewed by:** Keith D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about UserGuiding?** I like the ability to quickly adjust visual components in UserGuiding without needing to get a developer involved. It offers quite a few options to customize the UI. **What do you dislike about UserGuiding?** There were a lot of settings that needed adjusting and then to save you need to save and then publish, you can also navigate away and lose your changes without any prompt preventing you from doing so. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to train first-time users and notify them of updates. It helps inform end users when we've only trained stakeholders. ### 21. Practical tool for onboarding and communication in the product **Rating:** 4.5/5.0 stars **Reviewed by:** Mateus S. | Analista de Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about UserGuiding?** The ease of creating tours, tooltips, and checklists without needing development. The interface is intuitive and allows for quick idea validation, which greatly helps in the day-to-day of product management. **What do you dislike about UserGuiding?** Visual customization is somewhat limited in some scenarios and, depending on the complexity of the flow, the organization of the guides can become confusing. It may also require some care to avoid cluttering the user experience. **What problems is UserGuiding solving and how is that benefiting you?** Solve the problem of onboarding and communication of new features within the product, reducing dependency on the development and support teams. This helps to accelerate testing, decrease recurring user questions, and improve feature adoption. ### 22. I am a new user, I am still learning to use the tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Diovana S. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about UserGuiding?** I see that I can solve problems quickly, without needing development. I am a UX Designer and when we can solve a user's problem through tours, it's great. I like to be able to test the flow before putting it into production, that way, it's possible to validate with those involved. I find the tool easy to use but I still have difficulties in setting up the guidings. **What do you dislike about UserGuiding?** The customization options seem limited or very basic to me. The templates, modals... I don't have much flexibility to change them. The learning curve is also a bit complicated, I always need help from more experienced users. **What problems is UserGuiding solving and how is that benefiting you?** Product onboarding, maintenance notices, and news alerts on the platform. There are products where the experience is broken, and with the help of UserGuiding, I can mitigate this by teaching the user how to perform tasks quickly and without development. It is also interesting when we use the tool's metrics to measure results, as this helps me create good experiences based on these metrics. ### 23. Easy Setup and Great Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Rui B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about UserGuiding?** I find that UserGuiding makes collecting customer feedback simple and effective. I also like how easy it is to set up and start using the product. Additionally, having reliable customer support every time we need assistance is a big plus. It's very easy to start a new project with UserGuiding and the support is consistently helpful. **What do you dislike about UserGuiding?** Nothing to note **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to easily collect user feedback, measure NPS, and ensure customer satisfaction. It's very easy to set up and start using for new projects, plus the customer support is always there when needed. ### 24. Simple and Effective Tool for User Onboarding and Product Tours **Rating:** 4.5/5.0 stars **Reviewed by:** deneth p. | Product Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about UserGuiding?** What I like best about UserGuiding is how easy it is to create interactive onboarding flows, product tours, and tooltips without needing coding knowledge. It helps guide new users through features step by step, which improves adoption and reduces the number of support tickets. The drag-and-drop interface is straightforward, and the analytics feature makes it easy to measure how effective the guides are. Overall, it’s a great solution for improving user experience. **What do you dislike about UserGuiding?** Although the tool is very useful, it can sometimes feel limited in customization compared to more advanced platforms. The design options for tooltips and walkthroughs could be more flexible to match brand guidelines. Also, if you’re working with a very complex product, setting up multiple guides can become a bit time-consuming. More integrations with third-party apps would also be a big plus. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the problem of onboarding new users effectively and reducing confusion when using a product. It provides step-by-step guides, tooltips, and interactive walkthroughs that help users understand features quickly without relying heavily on support. This improves user adoption, reduces support tickets, and ensures a smoother experience for both new and existing users, ultimately saving time and increasing satisfaction. ### 25. User-friendly tool for creating effective product walkthroughs and onboarding guides **Rating:** 4.5/5.0 stars **Reviewed by:** Sidath P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about UserGuiding?** The no-code builder is the standout feature. It allows anyone, regardless of technical background, to build polished product walkthroughs quickly. I especially like the personalization and segmentation options, which let us show the right guides to the right users at the right time. The analytics also provide a clear view of how users interact with the guides. **What do you dislike about UserGuiding?** While the platform is excellent overall, there are a few areas for improvement. The customization options for design could be more flexible, as they sometimes feel limited compared to custom-coded solutions. The reporting dashboard is helpful, but could benefit from more advanced filtering and exporting options. Additionally, pricing can be a bit high for smaller teams or startups. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is helping us simplify the onboarding process for new users, which used to require a lot of manual support and training resources. By creating step-by-step product tours, checklists, and in-app messages, we’ve reduced the learning curve for our platform and improved user engagement. This has also cut down on repetitive support queries, saving time for both our customer success and product teams. ### 26. Longer-lasting customers with an educated and more informed user base **Rating:** 5.0/5.0 stars **Reviewed by:** Batuhan . | Onboarding Specilaist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about UserGuiding?** As the leader of the onboarding team, staying in touch with my customers after completing the onboarding steps makes my job easier. Userguiding truly makes me invincible in this step. Getting rid of traditional mailing systems has made our job easier, so that thousands of users can be informed about even the slightest bug, problem or promotion news. **What do you dislike about UserGuiding?** After logging in to the page where we create the guide, some slowness can increase the time it takes to create the guide. **What problems is UserGuiding solving and how is that benefiting you?** Our onboarding team discusses many things in online meetings. Because we're in the service and logistics industry, there are so many details. These details can slip through the cracks when users are using our product, leading to frustration. Userguiding allows me to make visible and document many of the things I present during the training phase. ### 27. Ease in Creating Guides and Efficient Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Maiara R. **Reviewed Date:** December 02, 2025 **What do you like best about UserGuiding?** I really like the ease that UserGuiding offers in creating guides and quickly incorporating them into the product, adapting quickly to the user's reality. This platform removes the need for complicated development by a team of devs, which would be a complex and time-consuming process, especially with the continuous release of new features and weekly adjustments. This makes it extremely simple to use and constantly assists users, facilitating the workflow. Additionally, the ability to easily segment the bases is highly valuable, providing a more personalized approach for different sets of users. Another advantage I appreciate is the initial setup, which was very quick and easy, although we needed a front-end developer, the process was fast. UserGuiding really stands out for delivering great value, even if the price is considered high. The absence of an alternative tool with the same features at the same cost further reinforces its value. **What do you dislike about UserGuiding?** The price is quite high, but it's still very worth it for what it delivers. We haven't found another tool with the same features for this price. Make the guides even more customizable. Many times I generate an image in Figma and then upload it to UserGuiding. I believe that the use of AI in this process would be very interesting. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to create modals and surveys without needing a development squad, saving time. It facilitates the quick creation of user-tailored guides, allowing for continuous feature releases without delay. ### 28. Great System, User friendly and easy to use and support is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Head of customer success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UserGuiding?** Ease of Setup: Users praise UserGuiding for its straightforward setup process—no coding skills required. Improved Conversions: By highlighting key features in product tours, businesses have seen increased trial-to-paid conversion rates. Reduces Support Volume: Interactive guides and walkthroughs lead to fewer support tickets and a more efficient onboarding experience. Powerful Customization: Extensive design, placement, and segmentation options allow guides to be tailored for different user types and workflows. **What do you dislike about UserGuiding?** One challenge we’ve had with UserGuiding is the Rich Text Editor. When drafting Product Updates or Knowledge Base content, we’ve run into noticeable lag caused by re-rendering issues. While the team made some improvements, the update didn’t extend to the styled-components upgrade we had specifically requested at Trailight, which left our concerns only partly addressed. **What problems is UserGuiding solving and how is that benefiting you?** Accelerates product adoption and shortens the time to value for both customers and internal teams. Decreases onboarding friction and user frustration by offering hands-on, step-by-step guidance in-app. Empowers non-technical staff to create and update onboarding flows without engineering support thanks to the no-code platform. Unifies onboarding, support, and feature education in a single interface—making it much easier to manage resources and optimize user experience. Offers real-time analytics that help identify where users struggle and which onboarding assets are most effective, allowing continuous optimization. ### 29. User Onboarding with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Emma M. **Reviewed Date:** December 02, 2025 **What do you like best about UserGuiding?** I appreciate UserGuiding's ability to launch onboarding guides quickly without the need for direct coding into our application. This capability greatly speeds up the process and allows me to handle the setup independently. I like that I can enhance user experiences and notify users about specific features without needing backend coding or development knowledge. Additionally, the customer support chatbot feature is something I enjoy. The initial setup of UserGuiding was very quick, making the transition from our previous product smooth and efficient. Overall, these aspects collectively make UserGuiding a valuable tool by simplifying complex tasks and improving our workflow. **What do you dislike about UserGuiding?** I dislike the fact that you have to save and then publish changes every time you make an edit. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to launch onboarding guides quickly without coding, improving user experiences. The product allows me to notify users of specific features and includes a helpful customer support chatbot. ### 30. Quick and Easy Implementation with Robust Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about UserGuiding?** UserGuiding offers a fast and straightforward solution for implementing user guides, product updates, knowledge bases, user surveys, and other engagement tools within your online application. Integrating it into our existing web-based app was simple—just by adding their JavaScript snippet to our site. After setup, enabling any of their engagement features through the web portal was both easy and efficient. The built-in tracking tools provide immediate insights into how users interact with your content, making it a valuable resource for daily use. I also found their customer support to be very responsive and attentive, always addressing my concerns promptly and following up to ensure everything was resolved. **What do you dislike about UserGuiding?** While the system does provide theme and branding customization options to help you align the appearance of its components with your website, I find that these customization features could be more comprehensive. For example, there is currently no way to fully customize Product Updates or Knowledge Base posts and articles. Additionally, I would appreciate it if the access control feature—which lets you set posts and articles as private or public—were included in all pricing plans, rather than being limited to the higher-tier options. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is enabling us to quickly implement user guides that help our users navigate and get the most out of our software. It also lets us efficiently track how users are adopting new features. The capability to rapidly deploy product update announcements and knowledge base articles ensures that both our users and our documentation remain current and up-to-date. ### 31. Exactly what our SaaS company and users needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle K. | Director of Operations & Project Leadership, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about UserGuiding?** The flexibility of the product and we have been able to use it many ways to help ourselves and our customers. I also really appreciate that we pointed out the AI feature was not super functional on a mobile phone, but when we sent in our recommendations and notes the team quickly fixed it! **What do you dislike about UserGuiding?** I wish that it was easier to manage the guide pop ups and size so that it was consistent across all devices. Just when I think I have it right everywhere I get on the mobile and I can't tell. Maybe there needs to be a preview of all devices and portrait and landscape mode. **What problems is UserGuiding solving and how is that benefiting you?** It is helping us communicate in app with our users, so they can know where to turn for support, where we can post our product updates, where we can add new guides for new features. ### 32. Excellent Ease and Functionality, but the Cost Can Be High **Rating:** 4.5/5.0 stars **Reviewed by:** Suelen R. | Product Designer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about UserGuiding?** I use UserGuiding for the company's platform onboarding, surveys, and launching new features, and I really like how it speeds up the process compared to front-end development, which would be very time-consuming. Additionally, the surveys have excellent visualization, with response rates that surpass those of a common form, like Google Forms. I love the platform's ease of use; it's simple to understand how to perform each task within UserGuiding, which greatly facilitates learning for new employees. The support offered is extremely fast; every time I needed assistance, I sent an email to the customer success manager, and he was always very helpful, resolving everything quickly and efficiently. I also greatly appreciate the number of features available in UserGuiding, which include guides, hotspots, surveys, segment creation, and setting limits for user presentation. The ease of initial setup is remarkable, allowing for quick application to products. **What do you dislike about UserGuiding?** The cost is quite high, equivalent to a monthly employee's salary. We have already considered the possibility of hiring an employee to create guides and conduct research within our product with the amount we pay for UserGuiding. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to accelerate onboarding and launches. It simplifies the process that would be time-consuming on the front-end. The surveys have good visualization and provide better insights than forms. The product is easy to use, comprehensive, and customer support is efficient. ### 33. Efficient Guidance with Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** amelie b. **Reviewed Date:** November 24, 2025 **What do you like best about UserGuiding?** I find UserGuiding incredibly useful for creating guides that help our users, who are veterinarians, to better understand our digital services. This tool significantly saves us time and money by allowing sales representatives to focus more on discussing product features rather than spending time on explaining platform usability. The tooltips and modals have excellent design, and the guides are easy to run once live. Although editing a guide can initially be complex, the final results are highly efficient. I also appreciate the support team, which is really reactive and helpful, making the overall process smoother even if the initial setup isn't the easiest. **What do you dislike about UserGuiding?** I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation management is also not straightforward. For instance, once you enable the localization tab, editing the default language becomes difficult, and I dislike having to update all CSV files for each language to manage translations effectively. Additionally, the initial setup wasn't easy, though I appreciate the reactive and helpful support. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to simplify our complex services, saving time and money for our sales team to focus on product discussions. It effectively helps veterinarians understand our digital services better. ### 34. Effortless Onboarding, Budget-Friendly Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea E. | Senior Product Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about UserGuiding?** I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members have a smooth journey. It enables my customer service and support team to resolve user issues without needing engineering intervention, thus enhancing operational efficiency. The tool provides valuable user behavior data and survey insights, enabling us to gather impromptu feedback when necessary. I appreciate its easy installation and user-friendly nature, making it accessible for a small team like ours. The reasonable pricing structure has significantly reduced our software costs and administrative overhead. Integrating well with other software, UserGuiding allowed us to implement additional tools tailored to our specific needs, which collectively resulted in saving $14,000 annually. These integrations and the division of administrative responsibilities are particularly beneficial because, despite some feature overlaps, they allow the support team to use it as a dedicated tool for guiding users through friction points. Overall, UserGuiding has a low initial setup time, a cost-effective structure, and the necessary functionality to support our team's needs effectively. I switched from Pendo to UserGuiding primarily due to cost considerations, as Pendo did not meet our needs efficiently and required excessive administrative effort. UserGuiding is the perfect fit, offering the features we need at a fraction of the cost and administrative complexity. Therefore, I am very likely to recommend UserGuiding, rating it a 9 on the recommendation scale. **What do you dislike about UserGuiding?** UserGuiding is limited in its survey capacity, which requires me to use another tool for collecting longer, paid user feedback. Additionally, the user interface feels a bit chunky when used within our native platform. I would prefer surveys that can be easily embedded in emails and more customization options for embedding within native applications. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to streamline user onboarding, improve user journey, and handle support issues without engineering help, enabling cost savings and reducing our admin overhead. It integrates well with our tools, aiding in gathering feedback and analyzing user behavior. ### 35. Intuitive, fast, and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Ives L. | UX / UI Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2025 **What do you like best about UserGuiding?** I like the ease of use and the speed to create guided flows without needing code. The interface is intuitive and allows for validating ideas and onboardings quickly. **What do you dislike about UserGuiding?** Some visual customizations are limited and, depending on the plan, certain important features are restricted. In more complex projects, this may require alternative solutions. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the problem of onboarding and feature adoption within the product, helping users better understand the system without relying heavily on support. This improves the user experience, reduces recurring questions, and saves the team's time. ### 36. Effortless Guide Creation with UserGuiding **Rating:** 4.5/5.0 stars **Reviewed by:** Dror S. | VP of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about UserGuiding?** I really appreciate the ease of use that UserGuiding offers, especially how creating guides is a simple point-and-click process. I can easily customize the balloons and build comprehensive step-by-step guides. The browser extension is another standout feature, allowing me to test and evaluate guides without needing deep R&D support. The initial setup of UserGuiding was pretty straightforward and easy to install, which is a big plus. **What do you dislike about UserGuiding?** I don't like the lack of native integration to Zendesk, which is the tool I'm using for support. They seem to be able to integrate with Intercom, but I wish they would provide integration to Zendesk as well. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding for quick onboarding and creating easy walkthroughs for complex features. It's simple to make guides that are easy to customize and test, thanks to the point-and-click process and browser extension. ### 37. Practical interaction guides to assist in the customer experience within the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Develyn M. | product designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UserGuiding?** The ease of use, of creating guides even for new users, creating guides to instruct the client in an easy and intuitive way, always with usability guidelines. **What do you dislike about UserGuiding?** I think there could be a way to move the RC button to wherever we think is best on the screen, because often these buttons on the side of the system end up going unnoticed; unfortunately, this is not possible yet. And also the reports for data analysis, this could be more practical within the userguiding, today to follow each created segment I need to go one by one and guide by guide to analyze all interactions. The service is super fast, but when we need to close the chat to validate something, returning to the conversation later has become more difficult. **What problems is UserGuiding solving and how is that benefiting you?** Previously, we had a full team in the CS department to do low-touch onboarding. Through UserGuiding, we only have the tool's cost and can impact a larger number of customers; besides reducing costs, today we can have a range of materials and create segmentation for specific customers without hindering the usability for all customers. In addition to being able to instruct customers through the guides, we can conduct surveys with our base to understand the implementation of new integrations or features, achieving more accuracy in development. We can also point out new features to the customer without impacting their usability. ### 38. Facilitate Onboardings, But Translation Needs to Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Luiza G. **Reviewed Date:** December 18, 2025 **What do you like best about UserGuiding?** I like the ease of creating and editing guides in UserGuiding without needing to use code. This allows us to publish announcements without relying on the development team. **What do you dislike about UserGuiding?** The translation is neither practical nor functional, and the localization presents bugs. The translation today is done manually through spreadsheets, line by line, and it is not practical if something needs to be edited or changed in the guide (because then I have to redo all the translation spreadsheets). The localization, even after being deactivated, does not allow the guide to be edited, requiring me to copy it and edit its copy. There could be more resources for searches on the platform and formats of guides. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to communicate features and onboardings without needing developers, which allows us to update and guide users about new features in a practical way. ### 39. Empowered Customer Communication, Effortless Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana O. **Reviewed Date:** November 13, 2025 **What do you like best about UserGuiding?** I truly appreciate how easy UserGuiding is to use, particularly because of the control it offers me. The ability to precisely decide who receives announcements or surveys, when they are launched and ended, and where they appear on the screen, is incredibly valuable for my workflow. UserGuiding has drastically simplified our previously manual survey processes, allowing us to engage with our audience more strategically and efficiently. The data access it provides is outstanding; I can easily track who viewed the communications, how many responded, and their responses. This feature significantly enhances our customer engagement strategies, allowing me to identify and address any issues swiftly. It is also invaluable for managing maintenance notifications, enabling personalized communication with users regarding service interruptions. This capability strengthens our customer relationships by letting us offer tailored support during critical times. Additionally, the deployment of NPS and feature surveys through UserGuiding supports our product and onboarding teams, enhancing communication and learning experiences for our clients. Overall, UserGuiding profoundly enriches our operations by improving both internal workflows and customer interactions. **What do you dislike about UserGuiding?** I wish I could do everything directly on the website instead of using the extension. **What problems is UserGuiding solving and how is that benefiting you?** I find UserGuiding simplifies running NPS surveys and improves customer communication. It enhances feature releases and onboarding, providing valuable control over data and survey scheduling, ultimately boosting our customer relationship management. ### 40. Effortless Onboarding with Competitive Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Arturo B. **Reviewed Date:** December 19, 2025 **What do you like best about UserGuiding?** I like that UserGuiding was easy to set up, and the editing is not too hard. It's not obviously complicated and it has competitive pricing. I appreciate that targeting has been reliable and explainable inside the organization. I can rely on it showing up on all browsers. I also like that I can define different messages across different groups, such as different user roles or languages, and target my whitelabeled customers easily with the same solution. **What do you dislike about UserGuiding?** Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to automate user onboarding and explain features, saving our startup from coding distraction and big investment. Its easy setup, competitive pricing, and reliable cross-browser targeting help us tailor messages to different user groups seamlessly. ### 41. Fast Setup and User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Jack C. **Reviewed Date:** December 18, 2025 **What do you like best about UserGuiding?** I like how quick it is to get something set up with UserGuiding. It's really user-friendly, so I could figure it out without loads of documentation or training. It's an easy user interface, making the initial setup really easy. It's the quickest way to educate customers on new features or get new users up to speed with the platform. **What do you dislike about UserGuiding?** Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It feels like a double save and can easily forget to publish, so it never goes out. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding for highlighting features and getting feedback on new features. It quickly educates customers on new features and helps new users navigate the platform easily. ### 42. Flexible Tool for Enhancing User Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. **Reviewed Date:** November 07, 2025 **What do you like best about UserGuiding?** I appreciate how UserGuiding is both flexible and easy to use. It allows me to select specific elements and triggers on our site, providing confidence in what customers experience. The ability to make quick decisions and create guides without interrupting my other responsibilities makes it an invaluable tool in my toolkit. This tool has seamlessly increased our engagement KPIs by enabling us to guide users along the optimal path with minimal team resources, which is critical for our small team. Additionally, the initial setup of UserGuiding was very easy, further enhancing its usability and accessibility. **What do you dislike about UserGuiding?** I wish there was a bit more flexibility in what the guides can do without having to dig into JavaScript. It would be great if I could change the guide steps based on what was entered in a text box, for example. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to boost product engagement by guiding customers optimally, which increases our KPIs. It's easy to use and flexible, enabling quick decisions without redesigning our product, crucial for our small team. ### 43. Straightforward tool that covers the basics **Rating:** 5.0/5.0 stars **Reviewed by:** Christine P. | VP of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about UserGuiding?** UserGuiding is incredibly easy to use and quick to implement within our system. It allows us to create detailed, step-by-step onboarding guides, make announcements, and run in-app surveys — all without spending hours on custom development. The interface is intuitive, and it empowers our team to update or launch user flows independently. It has significantly improved how we onboard new users and collect feedback, helping us move faster and with more confidence. **What do you dislike about UserGuiding?** The AI Assistant is a promising feature but still quite limited; for instance, it would be helpful if admins could directly respond to user-submitted questions. With a few more improvements, it could be even more powerful. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us onboard users faster without relying on devs. We can easily build step-by-step guides, make announcements, and collect feedback—all in-app. It saves us time and lets us move quickly. Would love more integrations (like Notion) and a smarter AI assistant, but it’s already solving a lot for us. ### 44. Ease of Use and Power in One Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo A. **Reviewed Date:** January 09, 2026 **What do you like best about UserGuiding?** I like the ease of use of UserGuiding combined with the power of the tool. This allows us to create onboarding flows, in-app communications, and many other things without relying on the development team. I also found the initial setup process simple and the support very helpful. **What do you dislike about UserGuiding?** The article creation section of the knowledge base could be more flexible. The current editor meets the basics, but it would be great to allow the use of HTML or a more advanced customization mode, to create richer articles and more personalized layouts. **What problems is UserGuiding solving and how is that benefiting you?** We use UserGuiding to create onboarding flows and communications without relying on the development team, and it solves the difficulty of educating users within the platform. ### 45. Great for Onboarding, but Needs Faster Load Times **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine L. | UIUX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about UserGuiding?** It provides immediate and intuitive guidance for new users as they onboard to our platform. The walkthroughs make it easy for first-time users to understand where to go and what to do, which reduces friction and improves overall adoption. **What do you dislike about UserGuiding?** There can be noticeable latency when loading the guides. This is a problem because if the targeted element is on a page that loads slowly, users might leave before the guide fully appears, disrupting the flow and making the experience less effective. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us onboard new users smoothly without requiring constant manual intervention from our team. Instead of relying on support calls or lengthy documentation, we can create interactive guides that walk users through key features step by step. This saves our team time, reduces support tickets, and ensures users quickly understand the value of our platform, leading to higher engagement and retention. ### 46. Simple and Intuitive with Effective Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolphe-Emmanuel H. | Cofondateur **Reviewed Date:** December 03, 2025 **What do you like best about UserGuiding?** I love using UserGuiding because it allows me to create intuitive tutorials that greatly simplify the communication of different usage steps to professional healthcare users. The application is remarkable for its ease of use, which makes complex tasks more manageable. Creating tutorials is extremely intuitive, which is a huge advantage for anyone who needs to convey clear and precise instructions. Additionally, the support team is very efficient and responds quickly to our requests, allowing us to proactively resolve potential issues. This combination of intuitiveness, quality support, and simplicity makes UserGuiding exceptional and I highly recommend it. **What do you dislike about UserGuiding?** No subject **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to create intuitive tutorials that guide my users step by step, making it easier to learn and use our tools. ### 47. Userguiding boosted our user onboarding experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about UserGuiding?** I love how straightforward it is to create interactive walkthroughs right inside our app. I have set up personalized onboarding flows for new users in just a couple of hours, and it really helps them get up to speed without me having to micromanage. **What do you dislike about UserGuiding?** My only complaint is the template options feel a bit basic. I wish there were more designs to pick from. Although still not a dealbreaker for me. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the headache of clunky user onboarding and high support ticket volumes by guiding folks through our features step by step, which has cut our churn rate by about 20% and freed up my team to focus on growth instead of constant hand-holding. It has been a real boost to our retention and overall business efficiency. It has been a wonderful experience! ### 48. Effortless User Engagement Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Eddie . | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about UserGuiding?** I find UserGuiding largely very easy to use, which is particularly beneficial because it eliminates the need for developer involvement. This ease of use makes achieving our goals more efficient. The platform's functionality for customer satisfaction score surveys is highly valuable, as it enables effective user engagement and feedback collection. Additionally, I appreciate the announcement feature that effectively highlights new features and upcoming events, which is essential for keeping our users informed. These aspects together make UserGuiding a notable tool for our needs, allowing us to reach end users effectively, which can be a challenge. The initial setup of UserGuiding was also very straightforward, enhancing the overall experience with the platform. **What do you dislike about UserGuiding?** n/a **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to reach end users easily, conduct customer satisfaction surveys, and announce new product features and webinars without needing developers. ### 49. Effective In-App Messaging Tool with Setup Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Danielle D. **Reviewed Date:** October 24, 2025 **What do you like best about UserGuiding?** I love how UserGuiding provides a quick, easy, and flexible way to add messaging to our users, which is incredibly useful for implementing tool tips for product features or inviting users to participate in research studies. The ability to segment for specific users has proven to be extremely useful, allowing us to tailor the experience more effectively. Additionally, the visual WYSIWYG tooltip creator is a standout feature that greatly enhances usability and effectiveness. I also appreciate the ease of use that allows our product and marketing team to make adjustments on the fly, which is critical for dynamic environments and timely implementations. **What do you dislike about UserGuiding?** I find it difficult to test user guides with UserGuiding, as the connection tends to feel finicky. Sometimes it seems like our user guiding is set up correctly, but then it doesn't work for some users, and troubleshooting these issues has been quite challenging. Additionally, the initial setup was a bit difficult due to the back and forth required with our engineering team and managing two domains. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding provides a quick, easy, and flexible way to add messaging to users, such as tool tips for product features and invitations to research studies, enhancing our communication with customers. ### 50. Good and affordable product tours **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about UserGuiding?** - Easy to initially implement - Good in-app product tours - In-app product update notifications - NPS & Surveys in-app - Quick customer support answers **What do you dislike about UserGuiding?** - No knowledge base in the widget - Analytics can be improved - Guides can break when updating UI - Not easy to have a Hubspot integration - unable to get NPS survey scores listed as a property under a contact/company so you can filter on this **What problems is UserGuiding solving and how is that benefiting you?** Userguiding saves us time and resources by providing a digital in-app guided tour of the basic functionalities of our software. This way we do not need to spent time during onboardings explaining these basic functionalities and we can spend more time on the specific customer's use-case. For smaller customers (lower ticket price) we do not need to offer an in-person onboarding and the self-guided product tour suffices. It also allows us to easily collect NPS responses and share product and maintenance updates within the app. ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+17%3A23%3A09+-0500&secure%5Bsession_id%5D=8e8f651b-5707-4ff1-9ff6-6dd54c8286ef&secure%5Btoken%5D=708e88bd6578407a587d2b133552eb9a5c0e1e22e0d7efe69c0320d76affa353&format=llm_user) ## UserGuiding Integrations - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Segment Tools](https://www.g2.com/products/segment-tools/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (517 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (115 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (550 reviews)