UserGuiding Reviews & Product Details

I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features.

With this tool, we have greatly reduced customer support related costs and increased customer retention and business revenue.

With UserGuiding, we're able to offer the best customer service and this ensures better customer trust which leads to increased/better business and profits.

With UserGuiding, we enjoy amazing tracking and analytics features and therefore we're able to make data driven decisions which is a plus for our business.

With the platform, it is always easy to categorize users based on behaviors and we are able to offer tailored made experiences. This personalization plays a key role in bettering customer experience. Review collected by and hosted on G2.com.

We have used UserGuiding for bettering customer service and also as a digital adoption platform and it delivers well. Review collected by and hosted on G2.com.

UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. Review collected by and hosted on G2.com.

I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. Review collected by and hosted on G2.com.

We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. Review collected by and hosted on G2.com.

Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. Review collected by and hosted on G2.com.

I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. Review collected by and hosted on G2.com.

I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. Review collected by and hosted on G2.com.

I love the ease of use, the fact that they have a well-structured knowledge base with clear steps for implementing features. I also really like the number of different features that exist and enable the company to communicate with our customer base. Review collected by and hosted on G2.com.

I think some things could have a greater possibility of customization, for example, I conducted a satisfaction survey and there was no way to include an introduction to start the survey. Review collected by and hosted on G2.com.

UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. Review collected by and hosted on G2.com.

Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. Review collected by and hosted on G2.com.

The number of options available to get started is impressive. It helps to get started with the app pretty decently quickly. Review collected by and hosted on G2.com.

- Developer documentation can be improved with examples.

- The UX while using the app can be improved as well.

- If I have changed multiple guides/surverys/checklists. There is no way for me to publish only one of those. Instead the publish button publishes all changes. This is pretty annoying as we might change few things and cannot publish until every changed thing is completely ready.

- Can we have environments options? I want to use publish a guide to both dev and prod environments then later make changes to it and publish it to dev while prod uses the old guide. This is really helpful as we change our UI and release it to dev first. Later to prod. To achieve this, I am currently maintaining duplicate guides and updating both as and when needed. Review collected by and hosted on G2.com.

I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don't have to join calls with each and every customer to help them with configuration. I really like the ease of setup and how smoothly it works. The support agent on the portal is very helpful too! To create a guide, all I need to do is add URL details, triggers, and templates, and I can train any of my team members on creating guides in less than 10 minutes and get the job done. The initial setup took around 30 minutes, which I find reasonable. Review collected by and hosted on G2.com.

For some portals with large codes, UserGuiding codes load at the end. Some customers do not have the patience to wait for a second or two and start complaining about it. Review collected by and hosted on G2.com.

The main advantage of UserGuiding is the speed with which onboarding flows and in-app messages can be launched without relying on the engineering team. It effectively addresses tactical needs, such as guiding new users, communicating specific changes, and testing hypotheses quickly. For product and UX teams, autonomy is a clear benefit. Review collected by and hosted on G2.com.

When the product grows and the flows become more complex, the tool starts to show limitations, especially in conditional logic, guide organization, and component reuse. Visual customization is also restricted, which makes it difficult to maintain consistency with the product's design system. Review collected by and hosted on G2.com.

The ease of creating tours, tooltips, and checklists without needing development. The interface is intuitive and allows for quick idea validation, which greatly helps in the day-to-day of product management. Review collected by and hosted on G2.com.

Visual customization is somewhat limited in some scenarios and, depending on the complexity of the flow, the organization of the guides can become confusing. It may also require some care to avoid cluttering the user experience. Review collected by and hosted on G2.com.