UserGuiding Features

Provides a repository of information that can be used by those seeking support. 367 reviewers of UserGuiding have provided feedback on this feature.

As reported in 365 UserGuiding reviews. Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues. 339 reviewers of UserGuiding have provided feedback on this feature.

As reported in 353 UserGuiding reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 360 UserGuiding reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 204 UserGuiding reviews.

Based on 188 UserGuiding reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 350 UserGuiding reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 391 UserGuiding reviews. Allows you to deploy NPS surveys to users.

Analyzes user survey responses and information in the application. 399 reviewers of UserGuiding have provided feedback on this feature.

As reported in 402 UserGuiding reviews. Organizes users into predefined groups and provides different responses based on group.

As reported in 363 UserGuiding reviews. Supports multiple languages.

As reported in 377 UserGuiding reviews. Provides responses based on user behavior and feedback.

Supports audio and video-based walkthroughs. This feature was mentioned in 380 UserGuiding reviews.

Supports text bubble walkthroughs. This feature was mentioned in 406 UserGuiding reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 137 UserGuiding reviews.

Enables integration with web-based software, websites, or other software applications. 94 reviewers of UserGuiding have provided feedback on this feature.

As reported in 95 UserGuiding reviews. Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Based on 95 UserGuiding reviews. Manages user interactions and analyzes user behavior data within the software or application.

Based on 93 UserGuiding reviews. Supports self-service features like troubleshooting, form completion, or knowledge base access.

As reported in 97 UserGuiding reviews. Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input 48 reviewers of UserGuiding have provided feedback on this feature.

Ability to break down and plan multi-step processes 48 reviewers of UserGuiding have provided feedback on this feature.

Works across multiple software systems or databases This feature was mentioned in 46 UserGuiding reviews.

Improves performance based on feedback and experience 46 reviewers of UserGuiding have provided feedback on this feature.

Based on 47 UserGuiding reviews. Engages in human-like conversation for task delegation

As reported in 46 UserGuiding reviews. Anticipates needs and offers suggestions without prompting

As reported in 46 UserGuiding reviews. Makes informed choices based on available data and objectives

As reported in 81 UserGuiding reviews. Improves performance based on feedback and experience