UserGuiding Reviews & Product Details

I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. Review collected by and hosted on G2.com.

I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. Review collected by and hosted on G2.com.

I love the ease of use, the fact that they have a well-structured knowledge base with clear steps for implementing features. I also really like the number of different features that exist and enable the company to communicate with our customer base. Review collected by and hosted on G2.com.

I think some things could have a greater possibility of customization, for example, I conducted a satisfaction survey and there was no way to include an introduction to start the survey. Review collected by and hosted on G2.com.

UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. Review collected by and hosted on G2.com.

Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. Review collected by and hosted on G2.com.

The number of options available to get started is impressive. It helps to get started with the app pretty decently quickly. Review collected by and hosted on G2.com.

- Developer documentation can be improved with examples.

- The UX while using the app can be improved as well.

- If I have changed multiple guides/surverys/checklists. There is no way for me to publish only one of those. Instead the publish button publishes all changes. This is pretty annoying as we might change few things and cannot publish until every changed thing is completely ready.

- Can we have environments options? I want to use publish a guide to both dev and prod environments then later make changes to it and publish it to dev while prod uses the old guide. This is really helpful as we change our UI and release it to dev first. Later to prod. To achieve this, I am currently maintaining duplicate guides and updating both as and when needed. Review collected by and hosted on G2.com.

I like that the configuration and design of guides in UserGuiding are easy to use and set up. I also appreciate that it provides suggestions based on user experience, like advising not to use too many steps, and overall, the steps are easy to set up. The initial setup of UserGuiding was relatively easy, which made the onboarding process smooth. Review collected by and hosted on G2.com.

Sometimes the steps are annoyingly hard to change. Like if I want to drag a picture field next to a text field, it will take me a long time before it knows what I want to do. It would be handy if there was auto-save so I don't have to click save before going back to the steps overview. Review collected by and hosted on G2.com.

I use UserGuiding to create configuration guides for my customers on our portal, and it saves a lot of time and cost for our engineers because we don't have to join calls with each and every customer to help them with configuration. I really like the ease of setup and how smoothly it works. The support agent on the portal is very helpful too! To create a guide, all I need to do is add URL details, triggers, and templates, and I can train any of my team members on creating guides in less than 10 minutes and get the job done. The initial setup took around 30 minutes, which I find reasonable. Review collected by and hosted on G2.com.

For some portals with large codes, UserGuiding codes load at the end. Some customers do not have the patience to wait for a second or two and start complaining about it. Review collected by and hosted on G2.com.

I like how UserGuiding manages the onboarding process, all in one place, which avoids taking time away from the development team. I appreciate the guides, although they are a bit complex, along with the manuals, the resource center, and the KPIs, which are valuable tools for me. Review collected by and hosted on G2.com.

The guides are very complicated and the hotspots need improvements to be more interactive. Review collected by and hosted on G2.com.

I like the ability to quickly adjust visual components in UserGuiding without needing to get a developer involved. It offers quite a few options to customize the UI. Review collected by and hosted on G2.com.

There were a lot of settings that needed adjusting and then to save you need to save and then publish, you can also navigate away and lose your changes without any prompt preventing you from doing so. Review collected by and hosted on G2.com.

The ease of creating tours, tooltips, and checklists without needing development. The interface is intuitive and allows for quick idea validation, which greatly helps in the day-to-day of product management. Review collected by and hosted on G2.com.

Visual customization is somewhat limited in some scenarios and, depending on the complexity of the flow, the organization of the guides can become confusing. It may also require some care to avoid cluttering the user experience. Review collected by and hosted on G2.com.

I see that I can solve problems quickly, without needing development. I am a UX Designer and when we can solve a user's problem through tours, it's great. I like to be able to test the flow before putting it into production, that way, it's possible to validate with those involved. I find the tool easy to use but I still have difficulties in setting up the guidings. Review collected by and hosted on G2.com.

The customization options seem limited or very basic to me. The templates, modals... I don't have much flexibility to change them. The learning curve is also a bit complicated, I always need help from more experienced users. Review collected by and hosted on G2.com.