--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 771 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 771 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 771 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. (126 reviews) - Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. (78 reviews) - Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. (66 reviews) - Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. (60 reviews) - Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. (28 reviews) - Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. (17 reviews) - Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. (17 reviews) - Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. (16 reviews) - Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. User onboarding made effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about UserGuiding?** I really like the interface. It’s pretty intuitive. We can get guides built and updated in no time, and the fact that the changes go live instantly is a big plus for me. It’s fast and straightforward, and it just makes our lives easier. Overall, it’s a smooth experience. **What do you dislike about UserGuiding?** I think it would be helpful – and I’m saying this essentially as a request – to have more pre-built templates for different industries. The current ones are nice, but a bit more variety would allow for better customization in my opinion. **What problems is UserGuiding solving and how is that benefiting you?** It made it easier to ensure new users understand our platform when they first start using it, and it significantly reduced the number of support tickets which is great news for our support team. ### 2. Easy and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy A. | Analista de Suporte, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about UserGuiding?** The customization of guided tours is a great differentiator. We can adapt everything to our branding. **What do you dislike about UserGuiding?** Nothing that I remember. No relevant point. **What problems is UserGuiding solving and how is that benefiting you?** Give autonomy to our client. Reduce onboarding time. Reduce support calls. ### 3. Easy communication with my customers **Rating:** 5.0/5.0 stars **Reviewed by:** Djenifer M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about UserGuiding?** I really like the flexibility we have to create and the incredible data analysis capacity I have. The variety of tools means that I can do everything necessary to make my customer's journey simpler with my product. **What do you dislike about UserGuiding?** I believe that we can advance in the analysis of available data, knowing exactly the users who clicked on each communications button would help a lot to evolve marketing and conversion strategies. **What problems is UserGuiding solving and how is that benefiting you?** Keep my users informed about each update in the system, understand the perception of my users with the NPS score, in short, be even closer to my user. Before user guidance, we had no way of reaching the end user, since we are a B2B system, with this platform I can talk to both, from the administrator to the user, and in a personalized way. ### 4. We create interactive tutorials that guide users, reducing doubts and facilitating adoption. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about UserGuiding?** UserGuiding stands out for the ease of creating interactive tutorials without needing code, allowing for intuitive onboarding and reduced support. Additionally, the checklists and tooltips enhance the user experience, increasing platform adoption. **What do you dislike about UserGuiding?** Some users point out limitations in advanced customization and find that the pricing plans can be high for smaller teams. **What problems is UserGuiding solving and how is that benefiting you?** Guide for users ### 5. Great support experience **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo T. | Software architect, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about UserGuiding?** I needed support for a technical question, and they responded very quickly and with great quality. **What do you dislike about UserGuiding?** So far I haven't had any problems with them, I'm loving the experience. **What problems is UserGuiding solving and how is that benefiting you?** He solves our guides, making it easier for our customers to understand our software. ### 6. One of the best tools in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about UserGuiding?** The tool is convenient and has many helpful guides and features that help us improve the user experience of our solution. Also, it is very intuitive and has many features to apply on our front end, with the benefit of being no-code. **What do you dislike about UserGuiding?** UserGuiding doesn't have on-screen options that help us monitor users' feedback, such as user identification. **What problems is UserGuiding solving and how is that benefiting you?** Mostly onboarding. Our users have difficulties completing some product journeys, and the tool is helping us to guide them towards completion. We have been testing some of the features, and so far, UserGuiding is helping us a lot. ### 7. Very good! We liked it a lot! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about UserGuiding?** Ease in using and tracking the data. **What do you dislike about UserGuiding?** It is a very good system, it has helped us a lot in our daily lives. **What problems is UserGuiding solving and how is that benefiting you?** Assist in actions to increase the adoption of our product. Assist greatly in the process of onboarding new users to the platform. ### 8. Simple, essential features to facilitate digital adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Frederic B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about UserGuiding?** UserGuiding is a highly intuitive application that can be implemented very quickly. It can be deployed on multiple platforms simultaneously, with a precise level of permissions control (segmentation). The basic design is clean and the application offers additional levels of customization. The support department is exceptionally responsive and takes on board requests for improvements. **What do you dislike about UserGuiding?** The back office is well designed to manage simple projects. It could be improved for managing complex projects with multiple guides on multiple platforms and fine-grained customer segmentation. **What problems is UserGuiding solving and how is that benefiting you?** The digital ecosystem we offer (mediaspot®) is very business-oriented and complex. Userguiding is an open tool that allows us to vary the training modalities of our customers. It combines different learning formats such as in-app guides, learning paths with checklists, integration with external knowledge bases and ticketing systems, and integrates images and videos to make learning more fun and effective. ### 9. A great tool for product adoption for smaller teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about UserGuiding?** We needed a tool to help us with product adoption of a brand new SaaS product we were launching. We reviewed several options but UserGuiding rose to the top of the list because of the affordable pricing and the survey feature which we find very useful. The Guides are relatively easy to construct and provide a wide variety of display and triggering options. The Resource Centers are great and we can easily update those with links to help center articles and allow our users to create a ticket. We have not used the latest Product Update section but hope to do soon. It's pretty easy to implement and our team was able to get it started in under a week. Customer Support is very responsive and tries to help as much as they can. We have also integrated UserGuiding with Slack so we get notified when surveys are responded to. Overall a good product that has the tools we need to succeed. **What do you dislike about UserGuiding?** No real downsides other than I would love for there to be a more full featured User management area where you could track sessions by user and see what and how long they interact. I know that's more user analytics but that would be a logical space for this company to expand into to create a more seamless offering. **What problems is UserGuiding solving and how is that benefiting you?** We have about a 1000 users that interact with our SaaS software. We don't have the time to train them all personally as they join at different times. UserGuiding helps us provide them with training content that they can consume at their own pace. The surveys also let us track how we are doing. ### 10. Easy integration and setup **Rating:** 4.5/5.0 stars **Reviewed by:** Luciano L. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about UserGuiding?** Easy integration with our product, it's easy to create and customize guides. **What do you dislike about UserGuiding?** The reports can be improved, also user segmentation **What problems is UserGuiding solving and how is that benefiting you?** User and feature Onboarding. Product and Marketing updates. ### 11. A hands down winner **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony C. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about UserGuiding?** It's super simple I can trust anyone in the team to work on it get value to customers as quickly as possible **What do you dislike about UserGuiding?** It'd be amazing being able to use different themes within the same guide **What problems is UserGuiding solving and how is that benefiting you?** Helping users understand our product as quickly as possible so they get value as fast as possible. ### 12. Very useful and complete **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro Paulo C. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about UserGuiding?** With a subscription, we can implement pop-ups, tabs, structure an onboarding, create a help center, and a completely separate page for post publications. Very comprehensive! **What do you dislike about UserGuiding?** With a large number of tabs, pop-ups, and other projects, everything ends up becoming disorganized. It's confusing to find the tools I need, I always have to click on several tabs to find what I need. **What problems is UserGuiding solving and how is that benefiting you?** Launch pop-ups. Create guides to instruct users about the features. Help center with contact methods. We also use "product updates" to publish the platform's news. ### 13. Great platform to embed user guidance in SaaS solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about UserGuiding?** Very easy to get started with. Many different options to set up user guides (e.g. hotspots) and show them to users when and where it's relevant. Also has useful functionality to do custom analytics, we use it for example to track adoption of new features. **What do you dislike about UserGuiding?** For a while, we were missing a way to share product release updates with users. This functionality has now been added to UserGuiding in beta. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us offer more guidance to new users of our SaaS solution. This facilitates self-service onboarding and helps increase adoption of new functionality. ### 14. A Must-Have for Scalable Onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Thales N. | Tech Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** It enables us to scale our onboarding process without requiring additional headcount, saving time and resources. **What do you dislike about UserGuiding?** UserGuiding meets all expectations seamlessly. **What problems is UserGuiding solving and how is that benefiting you?** It solves the problem of onboarding new users effectively and guiding them through complex features without requiring a developer's involvement. For me, this means faster implementation of product tours, reduced dependency on engineering resources, and happier users who can quickly understand and adopt our platform. ### 15. its really good, we are using ist every day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UserGuiding?** its easy to implement and everyone can use it. Espacially if you are not so into IT. **What do you dislike about UserGuiding?** Sometimes its hard to change things i have allready built. **What problems is UserGuiding solving and how is that benefiting you?** to reach our costumers ### 16. UserGuiding allowed to remove the load from our development team and empower our CS team **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about UserGuiding?** UserGuiding is easy to integrate and give tons of flexibility to our non-technical teams, allowing for more effective Customer Success and Support teams. Our Development team can focus much more on our core product since the integration of UserGuiding . **What do you dislike about UserGuiding?** I would like to have better ways to integrate the knowledge base to external sources. **What problems is UserGuiding solving and how is that benefiting you?** Help onboard custormers to our SaaS and reduce customer support. ### 17. Reaching our end users quickly and directly **Rating:** 5.0/5.0 stars **Reviewed by:** Andressa S. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about UserGuiding?** UserGuiding allows our platform to reach our end users automatically, quickly and directly in order to provide them with essential instructions. **What do you dislike about UserGuiding?** I believe certain features could be more customizable, given that we sometimes feel a bit constrained by the settings available. **What problems is UserGuiding solving and how is that benefiting you?** We can direct our communications to different "segments of our audience" and therefore be more precise as to what message we want to convey. We can also use pop-ups, guides and user surveys that can easily be activated or deactivated, which allows us to work faster than we would if we had to develop each of these elements ourselves. ### 18. Set up is easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about UserGuiding?** Its Easy to set up, me and my collige talked about your guys and we startet using yur programm wie love it **What do you dislike about UserGuiding?** Et first it was a bit hard to get into but after a short time i worked it out **What problems is UserGuiding solving and how is that benefiting you?** We can get everything sorted and dun in a short pieripte of time. Was really good ### 19. Director **Rating:** 5.0/5.0 stars **Reviewed by:** Jenae C. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about UserGuiding?** The ease of use and functionality. It's also very easy to learn and implement. Userguiding can do everything we need it to for an affordable price. They are also super easy to work with. **What do you dislike about UserGuiding?** I don't know if there's anything I dislike about Userguiding so far. **What problems is UserGuiding solving and how is that benefiting you?** Helping to improve our customer onboarding experience and to improve our customer engagement in-app. ### 20. Very Good **Rating:** 3.5/5.0 stars **Reviewed by:** Vinícius B. | Gerente de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about UserGuiding?** The practicality, without having to go through development **What do you dislike about UserGuiding?** I think there could be more advanced material in Portuguese. **What problems is UserGuiding solving and how is that benefiting you?** I believe that in the onboarding ### 21. Have this power in our product team is a differencial **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa L. | Product General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about UserGuiding?** User guiding helped us to achieve a better way to understand our customers and provide guides and surveys easily for a better experience. All interaction is very friendly and have this power in our product team is a differencial **What do you dislike about UserGuiding?** Could be a version in portuguese for teamates that not speake English. Besides, only 5 people that can access the product is very poor **What problems is UserGuiding solving and how is that benefiting you?** Automatize surveys, training and give the power and speed to product team ### 22. UserGuiding has significantly boosted our customer engagement and success, with outstanding support! **Rating:** 4.0/5.0 stars **Reviewed by:** Ferre J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about UserGuiding?** Implementing UserGuiding has significantly enhanced our customer success, enabling innovative communication with clients directly on our platform. The software's interactive guides have streamlined user experiences, critical for effective customer support. The software's flexibility allowed us to tailor guides to our branding, improving service and enriching user engagement. What stands out is the exceptional guidance and support from the UserGuiding team. Their understanding and dedicated solutions made the integration process smooth. The outstanding support from the UserGuiding team is the icing on the cake, making it a worthwhile investment for future business support! **What do you dislike about UserGuiding?** One notable limitation of UserGuiding, particularly with its basic package, is the restriction on the number of guides you can create. For companies with diverse needs and a variety of use cases to cover, this limitation might necessitate upgrading to more expensive plans sooner than anticipated, adding to overall costs. This constraint hinder our smaller startup from fully leveraging the tool to enhance their customer experience. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding addresses the crucial challenge of effective customer communication and support within our platform. By offering interactive guides and tutorials, it simplifies the user experience, making it more intuitive and engaging. This capability directly tackles the issue of providing rapid and efficient customer assistance. ### 23. UserGuiding is a powerful and easily administered system for reaching and supporting customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about UserGuiding?** UserGuiding allows us to provide targeted information to specific users. We use the tool for surveys and support notices on a regular basis. In addition to in app support, we found UserGuiding to be useful in communication release notes and other important feature enhacements directly to the appropriate users. **What do you dislike about UserGuiding?** The extension for editing hotspots can be difficult to workwith and at sometimes a bit glitchy. For example every time we open a hotspot in the extension it wants to resize or move the text boxes and has to be reset. We would also like to see better integration with Jira Service Desk. We originally started using the system with Zendesk and the integration was much easier than interacting with Service Desk support documents. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding provides timely information on releases and features to our customers. We also use the resource centers to link to our other support resources like service desk or server monitoring tools. ### 24. Great tool for creating user guides easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about UserGuiding?** What I like most is how easy it is to use without any coding. We can create interactive guides and tooltips quickly. It helps us onboard our users smoothly, and the analytics are super useful to see how people interact with our product. Customizing guides for different user segments is a big plus. **What do you dislike about UserGuiding?** Some more options for advanced customization would be nice to have. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us simplify the onboarding process for our users without needing any technical skills or coding. Before, it was challenging to guide users through our product, but now we can easily create interactive guides and checklists. This saves time for our team and provides a smoother experience for new users. The insights we get from UserGuiding also help us understand how users are engaging with our product, allowing us to improve their experience. ### 25. Transforming experiences with UserGuiding **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme M. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about UserGuiding?** The positive impact on user experience, in addition to facilitating the adoption of new features. **What do you dislike about UserGuiding?** I have nothing to point out, all our experiences were positive. **What problems is UserGuiding solving and how is that benefiting you?** It is supporting us with user base engagement, adoption of new features, content dissemination and much more. ### 26. Supportive CSM Makes Learning Curve Less Steep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about UserGuiding?** The most helpful thing so far has been our CSM, Kemal. He has been very responsive and helpful, and he is willing to work with us to ensure our needs are being met. **What do you dislike about UserGuiding?** Somebody else in my organization setup our existing user guides, so now I am working on cleaning up and editing the existing guides. There is a bit of a learning curve. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us to offer some in-app guidance to help answer basic training questions which can lead customers to be more self-sufficient. ### 27. UserGuiding: A Powerful Tool for User Onboarding and Data Analysis in SaaS **Rating:** 4.5/5.0 stars **Reviewed by:** Arturo H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2024 **What do you like best about UserGuiding?** UserGuiding is an exceptional product that simplifies the onboarding process and enables effective communication with users through in-app options. One of its standout features is the ability to analyze user data, not just limited to onboarding results, but also encompassing web sessions and custom data sent from your app. This comprehensive data analysis capability eliminates the need for complex Python scripts, making it easy to gain valuable insights into multiple engagement metrics. **What do you dislike about UserGuiding?** While UserGuiding excels in many areas, there are a couple of aspects that could be improved. One of the main drawbacks is that onboarding is not readily available for mobile apps. Although a beta version exists, it requires manual activation, which can be inconvenient. Additionally, the pricing structure of UserGuiding can be a bit restrictive, as most features are locked behind additional payments, requiring users to pay for everything separately. It would be more appealing if some basic features were included in a base plan. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is solving several key problems and providing significant benefits to our SaaS business: Streamlined User Onboarding: UserGuiding simplifies the onboarding process by allowing us to create interactive guides and walkthroughs within our application. This has greatly reduced user confusion and increased user engagement, leading to higher retention rates and customer satisfaction. In-App Communication: With UserGuiding, we can communicate effectively with our users through various in-app options, such as tooltips, modals, and announcements. This has enabled us to provide timely support, announce new features, and gather user feedback without disrupting their experience. Comprehensive Data Analysis: One of the most significant benefits of UserGuiding is its powerful data analysis capabilities. We can analyze not only onboarding results but also user behavior, web sessions, and custom data sent from our app. This has provided us with valuable insights into user engagement, feature adoption, and areas for improvement. Previously, we relied on complex Python scripts to analyze our data, but UserGuiding has eliminated that need, saving us time and resources. Improved User Engagement: By leveraging UserGuiding's features, we have been able to enhance user engagement significantly. The ability to create targeted guides, segment users, and personalize their experience has led to increased feature adoption and overall user satisfaction. Time and Resource Savings: Implementing UserGuiding has saved us considerable time and resources. Instead of building custom onboarding solutions or spending hours analyzing data manually, we can now rely on UserGuiding's intuitive interface and powerful analytics to handle these tasks efficiently. Overall, UserGuiding has become an essential tool in our SaaS toolbox, helping us solve critical challenges related to user onboarding, communication, and data analysis. The benefits it provides have directly contributed to the growth and success of our business. ### 28. Great tool to inform our users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about UserGuiding?** Easy to implement & create content on it **What do you dislike about UserGuiding?** flexibility in some features, hability to drill deeper on usage **What problems is UserGuiding solving and how is that benefiting you?** Hability to inform our users on new features on the platform & new workflow possible ### 29. This tool works well for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about UserGuiding?** it's nice to have the ability to gather feedback and add helpful guidelines for users **What do you dislike about UserGuiding?** MAU limits can be frustrating to run into **What problems is UserGuiding solving and how is that benefiting you?** it's gathering feedback for us and guiding users through our tools ### 30. Amazing experience all round **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan C. | VP GTM, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about UserGuiding?** Super clear to get information on customers movements in the product. Love the ability to prompt key actions with the product as well. Overall the experience is very quick and very simple unlike most tools I have used to assess back end data in systems. **What do you dislike about UserGuiding?** Would be great to have an AI feature asking questions but in general I dont have any bad feedback. **What problems is UserGuiding solving and how is that benefiting you?** Helping me understand what my customers are doing on the day to day basis, as well as pushing notifications to them to use features I want them to use ### 31. helping users explore features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about UserGuiding?** As a product marketing professional, I’m always looking for tools that make onboarding and updates smooth and user-friendly. UserGuiding makes it easy to create guides and onboarding flows, helping users explore features effortlessly. **What do you dislike about UserGuiding?** Some occasional bugs or slower performance **What problems is UserGuiding solving and how is that benefiting you?** I use Userguiding to help users stay up-to-date with the constantly evolving features on the dashboard ### 32. We are satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about UserGuiding?** We believed in UG. Users report that our product has gained a lot since we have the entire onboarding mechanism in the Symfonia eBiuro app. For us, this is invaluable and the number of satisfied customers translates positively into the number of purchased subscriptions. We continue to work to use UG even better in the system. Thank you! **What do you dislike about UserGuiding?** We like everything. We do see the benefits and we want to continue our cooperation with User Guiding. **What problems is UserGuiding solving and how is that benefiting you?** We introduce the user to the product we offer and see that our users have gained a lot thanks to the materials we provide them. ### 33. Good tool for onboarding users to the product **Rating:** 5.0/5.0 stars **Reviewed by:** Sanyam S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about UserGuiding?** UserGuiding is easy to use. The setup process of UserGuiding takes less than 5mins. There are constant updates on the product which enabled us with several tools to onboard the user and keep them engaged. Recent features like Survey and Goals are userful. **What do you dislike about UserGuiding?** There is limited downside to UserGuiding. I could use it to all my usecases and didn't face any major challenge. I would say you reviewing the content of product tour in a team enviornment could be made easy, useful for organisation where content review goes through several people. **What problems is UserGuiding solving and how is that benefiting you?** UserGuide makes our product which is a complex product easy to use and understand to our customers. It makes the product self-serving in nature. It also makes the onboarding lot easier as I can use tooltips, videos, guided tour to onboard users to my platform. ### 34. Complete tool with a very user-friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lais C. | Product Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about UserGuiding?** The possibility of creating pages, guides, and materials in an easy and simplified way. Everything is very fast, easy, and agile. Their self-onboarding system is unique, as it allows us to navigate, explore, and test on our own to discover the numerous possibilities, be creative, and explore the resources to the fullest. It's also great to have a team in Brazil that assists us in our language. **What do you dislike about UserGuiding?** For now, I have nothing to highlight about this topic. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding came to assist us with these main issues: Communication of new features, encouraging engagement with current features, and a communication tool with customers for in-app campaigns. Onboarding and product usage guide (guided tours / product tours) ### 35. Good support from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Stéfannie L. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about UserGuiding?** Every time I had a doubt or needed technical assistance I contacted the team and they helped me to solve it. And after implementing the solution which is very easy to do, we had good feedback from clients that the tool helped them to navigate and they use it frequently. **What do you dislike about UserGuiding?** It would be good to have more customized options of outputs for the integrations. **What problems is UserGuiding solving and how is that benefiting you?** It is providing step by step guidance for our user and collecting NPS data. ### 36. UserGuiding helps a lot our company **Rating:** 4.5/5.0 stars **Reviewed by:** Matheus A. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about UserGuiding?** About pricing and usability, It's simple to customize tours and guides. I like the dashboard and data that the product show for us about the users and easy to embed in the product. **What do you dislike about UserGuiding?** I would like that plataform simplify the way to build guides inside in a specific URL, example we have in our product unique URLs www.example/scrits/5252/edit this sequence of numbers for each user and we need to guide users in this URLs but I can't build guides in this kind of url and we need to improvise ways to teah our users. **What problems is UserGuiding solving and how is that benefiting you?** Adoption of features, surveys, guides for new users and hotspots. ### 37. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa A. | Líder de Produto, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserGuiding?** Ease of use, agile and efficient support. We had an issue with identifying unique users and were quickly assisted, and our demand was resolved. We managed to create a page with the news about our product, and this has greatly helped in communicating with our customers. **What do you dislike about UserGuiding?** For now, nothing to consider, it has helped us a lot to communicate with the clients. **What problems is UserGuiding solving and how is that benefiting you?** Communication with users, announcement of new features of our platform, etc. ### 38. Awesome experience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about UserGuiding?** Userguiding is the most powerful tool I've ever worked with! Ideal for GTM !! **What do you dislike about UserGuiding?** I don't know as you have many possibilities... **What problems is UserGuiding solving and how is that benefiting you?** It helps to finalize the GTM of features ### 39. Usual and complete **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Carolina V. | Analista de Marketing Sênior, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about UserGuiding?** What I appreciate most about the tool is its versatility. It allows anyone, even without technical knowledge, to create interactive guides and tutorials in a matter of minutes. This is a differentiator for small teams that need to release features quickly without relying on the IT department. **What do you dislike about UserGuiding?** Although the tool is practical, I feel that the interface could be more intuitive. **What problems is UserGuiding solving and how is that benefiting you?** The tool is helping me solve the problem of onboarding and engaging new users efficiently and without technical complications. With it, I can create interactive guides that guide users step by step, significantly improving their learning curve. Furthermore, the tool offers the possibility of structuring complete onboarding and creating a robust help center. ### 40. Quick and Simple Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** The setup was incredibly fast, and we had our guides up and running within days. It's a huge time-saver for our team. **What do you dislike about UserGuiding?** So far, I have had no bad experience to point out. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is help us implement user guides to onboard our users and increase our user retention in a simple and fast way. ### 41. The best solution on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Luan B. | Junior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about UserGuiding?** Usability and engagement solutions that are very complete. **What do you dislike about UserGuiding?** The tool is very complete, I have no points to highlight. **What problems is UserGuiding solving and how is that benefiting you?** It is supporting us with the onboarding of new customers, the release of new features and satisfaction surveys. ### 42. Intuitive tool for training new users of our system **Rating:** 3.0/5.0 stars **Reviewed by:** Antonio C. | Deployment Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserGuiding?** The dynamic way we can arrange the guides and guide our client step by step **What do you dislike about UserGuiding?** Not being able to track the completion percentage by user or by a client as a whole. It's difficult to know if the client is using the tool or not. **What problems is UserGuiding solving and how is that benefiting you?** Ensuring that the user training process is carried out by the user and allowing consultants to spend time on more precise issues. ### 43. Seamless onboarding flows **Rating:** 5.0/5.0 stars **Reviewed by:** Muleta A. | CRO specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserGuiding?** UserGuiding is an efficient tool for building seamless onboarding flows and product tours, enabling teams to engage users effectively without coding. It’s perfect for enhancing user experience and driving adoption quickly. **What do you dislike about UserGuiding?** I haven't faced any blockers when using their product. **What problems is UserGuiding solving and how is that benefiting you?** Many users struggle with new software or features. UserGuiding simplifies this by allowing teams to create interactive walkthroughs that guide users step-by-step, reducing confusion and increasing confidence. ### 44. Innovative solution to delight customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Eduarda B. | Full Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about UserGuiding?** Ease of configuration, reporting and research. **What do you dislike about UserGuiding?** We used all the features and today there wouldn't be anything to highlight. **What problems is UserGuiding solving and how is that benefiting you?** It is helping us to increase the engagement of the customer base, in onboarding and customer management. ### 45. Easy to use onboarding tool with powerful features **Rating:** 4.0/5.0 stars **Reviewed by:** Fatih . | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about UserGuiding?** UserGuiding allows me to design my onboarding flow with almost no coding required. I can utilize dynamic value templates within the flow content and display onboarding flows conditionally based on user data. This flexibility is extremely valuable. Fast and correct customer support 24/7. **What do you dislike about UserGuiding?** The web UI can feel a bit crowded and complex at times, which can make navigation challenging. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding allows me to design my onboarding flow with almost no coding required. I can utilize dynamic value templates within the flow content and display onboarding flows conditionally based on user data. This flexibility is extremely valuable. ### 46. Analyzing usage with userguiding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about UserGuiding?** The easiness of analysing behaviour and track users **What do you dislike about UserGuiding?** Could be a bit frustrating about the, sometimes, lack of flexibility when creating guides etc. **What problems is UserGuiding solving and how is that benefiting you?** Check users usage and create guides/tool tips for our users ### 47. UserGuiding Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Greg A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about UserGuiding?** UserGuiding is easy to install and setup. They provide a number of different ways to engage the user during and after the onboarding process. When we came up with other ways of using the product customer support helped us out. We saved weeks of time using UserGuiding instead of our team coding the onboarding messaging directly on the site. **What do you dislike about UserGuiding?** Sometimes the overlay of UserGuiding content was under content elements of our site. This was easy to fix on our end. It is very difficult to create a product for every site technology in the world so I do not blame them for this. **What problems is UserGuiding solving and how is that benefiting you?** We used it in the onboarding process to improve sign-up completion. ### 48. My experience as a medium user **Rating:** 5.0/5.0 stars **Reviewed by:** Tamires Akemi K. | Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about UserGuiding?** excellent usability and intuitive interface. With visual graphs make it easy to track who has viewed the published guides, helping us understand user engagement and improve our onboarding proces **What do you dislike about UserGuiding?** I don´t have any complains. User Guiding has been attending all my necessities. **What problems is UserGuiding solving and how is that benefiting you?** It has reduced our support tickets by providing interactive guides and an intuitive onboarding experience and besides that the hotspots helps us communicate with users during of instability, further reducing the need for support and enhancing the overall user experience. ### 49. Excellent Team on staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UserGuiding?** Working from the admin side, their support team is amazing and always provides excellent support! Nothing but a positive experience on that end. **What do you dislike about UserGuiding?** So far, I do not have anything to add here. **What problems is UserGuiding solving and how is that benefiting you?** create and improve in-app experiences that drive adoption and product strategy ### 50. Adoption helper at great price **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto G. | Lead Strategic Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about UserGuiding?** Very easy to use at a good price-great value. Very flexible software. **What do you dislike about UserGuiding?** Takes a bit time to learn it but has powerful deatures to drive adoption. **What problems is UserGuiding solving and how is that benefiting you?** Need to welcome new users and a walk through is needed to speed up taime to value ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+05%3A00%3A11+-0500&secure%5Bsession_id%5D=7173c8a6-2395-44d2-b360-c4d96d158d08&secure%5Btoken%5D=6a5637f1cfd99e305c86e666bad2c688c49caaf81ad55d28c32e0641cea19f81&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (116 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)