--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 771 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 771 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 771 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. (126 reviews) - Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. (78 reviews) - Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. (66 reviews) - Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. (60 reviews) - Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. (28 reviews) - Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. (17 reviews) - Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. (17 reviews) - Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. (16 reviews) - Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. Efficient Guidance with Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** amelie b. **Reviewed Date:** November 24, 2025 **What do you like best about UserGuiding?** I find UserGuiding incredibly useful for creating guides that help our users, who are veterinarians, to better understand our digital services. This tool significantly saves us time and money by allowing sales representatives to focus more on discussing product features rather than spending time on explaining platform usability. The tooltips and modals have excellent design, and the guides are easy to run once live. Although editing a guide can initially be complex, the final results are highly efficient. I also appreciate the support team, which is really reactive and helpful, making the overall process smoother even if the initial setup isn't the easiest. **What do you dislike about UserGuiding?** I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation management is also not straightforward. For instance, once you enable the localization tab, editing the default language becomes difficult, and I dislike having to update all CSV files for each language to manage translations effectively. Additionally, the initial setup wasn't easy, though I appreciate the reactive and helpful support. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to simplify our complex services, saving time and money for our sales team to focus on product discussions. It effectively helps veterinarians understand our digital services better. ### 2. Straightforward and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about UserGuiding?** It has what we're looking for in terms of user onboarding, information banners, etc. Many of the other platforms include all kinds of other features that we really didn't need, so for our application the features it hits the mark. **What do you dislike about UserGuiding?** Getting basics working was super easy but custom triggers were a little tricky to set up ans required code changes on our side. Additional customization will require more code changes. Some % of users still don't see the guides. **What problems is UserGuiding solving and how is that benefiting you?** We primarily use it for user onboarding and calling out new features within our UI, as well as promoting other features or events like webinars. ### 3. Steep Learning Curve, But Incredibly Flexible and Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney S. | CEO, Founder | Specializing in Security Guard Management Software **Reviewed Date:** December 02, 2025 **What do you like best about UserGuiding?** I find that although UserGuiding has a steep learning curve initially, once I grasp the basics, it becomes fairly easy to use. The software's flexibility stands out, allowing me to adapt it to various needs and processes effectively, which is highly beneficial for communicating with and onboarding our customers. **What do you dislike about UserGuiding?** I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a little convoluted and could benefit from better explanation and clarity. Additionally, the initial setup of UserGuiding wasn't easy, which may complicate the onboarding process for new users. **What problems is UserGuiding solving and how is that benefiting you?** I find UserGuiding helps communicate with customers effectively and eases the onboarding process. ### 4. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bia F. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about UserGuiding?** The platform is easy to use and works well. The feedback features are great for surveys and user research. It's easy to implement and integrate. We use the platform constantly for new features and promotions announcements, guided tours and surveys. **What do you dislike about UserGuiding?** The feature "user identification" could be easier to use and configure. The customer support in Brazil could be better, because now we have to talk to a bot first. **What problems is UserGuiding solving and how is that benefiting you?** Now, we are able to show notifications, contextual tips and onboard our new users easily. We also get feedback about our features very easily. **Official Response from Efehan Çelik:** > Hello Bia, This is Efehan, Customer Success Manager at UserGuiding. On behalf of UserGuiding, I thank you for your review. We are happy to provide an easy-to-use and stable service that helps you onboard your new users easily. That being said, I want to emphasize that our customer support experience wouldn't be this great without your feedback & contribution. I'll contact you personally to hear more about your feedback regarding your experience with the User Identification functionality. ### 5. Very good, but can be improved! **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno V. | UX/UI Designer | Product Designer, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about UserGuiding?** It performs very well at what it is designed to do. Its easy to implement, the customer support helped a lot with my doubts! **What do you dislike about UserGuiding?** At first, its a little bit hard to understant all the features! **What problems is UserGuiding solving and how is that benefiting you?** It has been helpful for us during the user onboarding process! ### 6. Great set of features for the cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about UserGuiding?** UserGuiding offers incredible value for its price point. The interface is intuitive, making it easy to create product tours and onboarding flows without needing any development knowledge. We were up and running quickly thanks clear documentation and speedy support. **What do you dislike about UserGuiding?** There is a bit of a learning curve however that is to be expected with any new software. Additionally, the integrations are somewhat limited however that could also be partially due to the other party involved. **What problems is UserGuiding solving and how is that benefiting you?** Visibility of user interactions within our software Ensuring new users have relevant information on initial login ### 7. Easy to use onboarding platform **Rating:** 4.0/5.0 stars **Reviewed by:** Catalina U. | Product designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about UserGuiding?** It is super easy to learn how to use it, the elements are clean and consistent and the support team is always helpful and available. It was really easy to implement and has a several amout of useful features **What do you dislike about UserGuiding?** I've had some issues regarding styles and font, and had a few difficulties on learning how to use it but the guides are helpful **What problems is UserGuiding solving and how is that benefiting you?** it is helping me reduce the time spent on users learning how to use the platform ### 8. nice tool for user onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about UserGuiding?** onboarding new customers and upselling customers **What do you dislike about UserGuiding?** design options are not super nice and we have to figure out stuff alone **What problems is UserGuiding solving and how is that benefiting you?** onboarding users ### 9. Simplifying Onboarding for Non-Technical Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmet . | Customer Success Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about UserGuiding?** The drag-and-drop editor is such a lifesaver. I’m not a developer, but I can still create tutorials and onboarding flows without asking for help from our tech team. It’s easy, fast, and gets the job done. Honestly, it’s made my life so much easier. **What do you dislike about UserGuiding?** At first, figuring out the advanced features was a bit confusing. The documentation helped, but it did take some trial and error. Now that I’ve got the hang of it, though, it’s smooth sailing. **What problems is UserGuiding solving and how is that benefiting you?** It’s helping us onboard users faster and with way less confusion. Our adoption rates have improved, and our support team isn’t as swamped anymore. Big win for the whole company. ### 10. Userguiding delivers on providing intuitive interactive guiding capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about UserGuiding?** Userguiding provides exactly the functionality we were looking for in creating an interactive walkthrough on-boarding experience for our software subscribers. Very easy to use with a short learning curve. Userguiding is versatile in that it provides creation of walkthroughs, new product and new feature announcements and has the ability to help us support our users through the development of a knowledge hub and resource center. **What do you dislike about UserGuiding?** At times, we like to highlight a particular section of our web app during a walkthrough guide. While the tooltip can provide this, it can be difficult sometimes to place the tooltip without interfering or obstructing the underlying web content, since the tooltip has to point to the selected area. Perhaps the custom CSS Selector can assist with this, but that involves identifying the proper ID code, which can become a little complex. **What problems is UserGuiding solving and how is that benefiting you?** Userguiding is providing a professional walkthrough of our SaaS platform during free trials to help maximize our conversion from free trial to paid subscription. ### 11. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Lead of CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about UserGuiding?** Great tool for product or CSM teams, to communicate with your users and get feedbacks **What do you dislike about UserGuiding?** Not very easy to get started but you learn i fast **What problems is UserGuiding solving and how is that benefiting you?** Communicate with users and get feedbacks ### 12. UserGuiding helped us to implementing user onboardings and highlight new features **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno S. | UX Designer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about UserGuiding?** The fact that the tool are low code helped us implement easy user onboarding guides, helping our user navigate in our solution. We also use UserGuiding to highlight new features. The fact that we can track every interaction, observing the completion rate is really useful. Besides, the customer support team is excellent **What do you dislike about UserGuiding?** Some filter options are showing errors and the limited number of surveys avaliable on our plan are a few of the limitations. **What problems is UserGuiding solving and how is that benefiting you?** Users onboarding, feature adoption and NPS metrics. ### 13. One of the best options **Rating:** 5.0/5.0 stars **Reviewed by:** Amir K. | Co-founder and Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UserGuiding?** Was researching through a few options which would allow us to quickly ramp up both documentations and in-app site walkthroughs - easy to use - Clear - Nice features - Nice customer support - Easy integration **What do you dislike about UserGuiding?** - Needs a more comprehensive support in the text editor - Needs a more customization support when coming to theming ability **What problems is UserGuiding solving and how is that benefiting you?** - Being able to quickly ramp up service documentation - Allowing in-app workthroughs and guides to on-board new customers - Product announcement platform ### 14. Userguiding does what it needs to do **Rating:** 3.5/5.0 stars **Reviewed by:** Hanna H. | Revenue Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about UserGuiding?** UserGuiding leverages its own tool for onboarding customers, effectively showcasing the platform's capabilities. The tool delivers on its promises, offering a strong number of features that meet most needs. Additionally, their customer support is excellent; we have a dedicated customer success representative who responds quickly and resolves issues efficiently. **What do you dislike about UserGuiding?** I believe the platform's ease of use could be improved, as it feels somewhat challenging to navigate and fully grasp, even with my engineering background. While the tool delivers on its promises, incorporating more AI-driven functionalities would enhance its usability and overall potential. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us onboard customers at scale, freeing up time for our employees to focus on our largest clients. ### 15. A Simple and Intuitive Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about UserGuiding?** One of the standout features of this tool is its excellent customer support, which is incredibly helpful when you're unsure about something. Additionally, the interface is intuitive and easy to navigate, making it accessible even for first-time users. **What do you dislike about UserGuiding?** The tool is entirely in English, which can be a slight barrier for Japanese users. This language limitation might make the initial setup and usage feel a bit challenging. **What problems is UserGuiding solving and how is that benefiting you?** The tool enables businesses to send push notifications directly within their product, targeting the right audience at the right time. This approach is more effective and timely than relying on email communication, ensuring a better user experience for service members. ### 16. Set up is easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about UserGuiding?** Its Easy to set up, me and my collige talked about your guys and we startet using yur programm wie love it **What do you dislike about UserGuiding?** Et first it was a bit hard to get into but after a short time i worked it out **What problems is UserGuiding solving and how is that benefiting you?** We can get everything sorted and dun in a short pieripte of time. Was really good ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1834192&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+06%3A57%3A46+-0500&secure%5Bsession_id%5D=d73f6bc2-3fa1-40b8-ba28-e24634d75767&secure%5Btoken%5D=557ceadf30f5ac96f569e51b6ca0d47644325edb65663200d3a1159902600c1a&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (117 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)