--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 771 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 771 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 771 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. (126 reviews) - Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. (78 reviews) - Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. (66 reviews) - Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. (60 reviews) - Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. (28 reviews) - Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. (17 reviews) - Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. (17 reviews) - Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. (16 reviews) - Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. Using User Guiding brings a lot of ease to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about UserGuiding?** Bring ease in the launch of new features or for modifications on the platform. With this, there is a decrease in the number of support calls. **What do you dislike about UserGuiding?** So far, I haven't found any points that make me dislike the tool. **What problems is UserGuiding solving and how is that benefiting you?** At the time of platform change, it is of utmost importance that the client understands everything that has been altered and can navigate with ease. ### 2. Streamlined and Highly Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Alan A. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** The platform combines ease of implementation with robust features, making it ideal for businesses aiming for quick results. Best thing about UserGuiding: Ease of Implementation **What do you dislike about UserGuiding?** I have no complaints at this time, no negative experiences **What problems is UserGuiding solving and how is that benefiting you?** It simplifies guide creation and reduces time-to-value, ensuring users quickly understand our product's core features ### 3. It's easy to use and practical to undertand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about UserGuiding?** It's easy to use and very intuitive, very helpful for our clients. **What do you dislike about UserGuiding?** It's connected to a page link, we have to create many interfaces due to language variation. **What problems is UserGuiding solving and how is that benefiting you?** Customers getting acquainted with a new tool. ### 4. It is useful in helping accountants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about UserGuiding?** We are developing a program for accounting. The topic is very broad and complicated. With userguiding we provide users with the right materials in the right places. We were getting poor feedback on community forums, and now we see significant improvement. Thanks to the User Guiding team! **What do you dislike about UserGuiding?** We like everything! We'd like more features. You keep surprising us! **What problems is UserGuiding solving and how is that benefiting you?** We help clients to always be in compliance with the prevailing accounting regulations. UG gives us the opportunity to contact the client and help them where this help is most needed! Keep it up! ### 5. Ótimo produto para melhorar a experiência do usuário. **Rating:** 4.0/5.0 stars **Reviewed by:** Vinicius Adler O. | UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserGuiding?** A capacidade de construir a comunicação passo a passo e de maneira controlada, assim como visualizar e monitorar o uso pelos nossos usuários. **What do you dislike about UserGuiding?** Há uma curva de aprendizado para entender todos os recursos, o que pode levar algum tempo, especialmente durante os usos iniciais. **What problems is UserGuiding solving and how is that benefiting you?** Permitir que os usuários tenham autonomia para concluir tarefas, minimizando a necessidade de entrar em contato para perguntas. ### 6. Quick insights **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan R. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about UserGuiding?** UG offers a good solution to quickly gather user insights with its Surveys feature. The widget is easy to configure and - most importantly - it's not invasive. Works great for single question surveys! **What do you dislike about UserGuiding?** Customization is easy, but feels a bit disjointed between each feature. **What problems is UserGuiding solving and how is that benefiting you?** User reasearch (surveys) and onboarding (guides). ### 7. Amazing Tool for Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Paula T. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** It simplifies the onboarding process with customizable guides, making it easy for users to understand our platform. **What do you dislike about UserGuiding?** I don't have any negative points to highlight here. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding has significantly reduced the time and effort needed to onboard new users, allowing our team to focus on more strategic initiatives. ### 8. It has been a good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about UserGuiding?** I really like the Interactive Guides. Ease of capturing survey responses. **What do you dislike about UserGuiding?** No negative points so far. Just some slowness at times. But it could have a ticket/customer support module. **What problems is UserGuiding solving and how is that benefiting you?** Self-learning about the product ### 9. Pleasant service **Rating:** 5.0/5.0 stars **Reviewed by:** Arquivar E. | Designer audiovisual, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about UserGuiding?** Very pleasant with attentive service from the staff member Felipe, an excellent employee! The Userguiding interface is practical and intuitive. **What do you dislike about UserGuiding?** Some bugs occur during the production of hotspots/guides. Thus, I have to delete them and recreate them from scratch. **What problems is UserGuiding solving and how is that benefiting you?** Making the platform self-explanatory and dynamic for users, in addition to facilitating support for customer inquiries. ### 10. Easy to use but really powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about UserGuiding?** The speed to onboard administrators and deliver ROI almost immediately **What do you dislike about UserGuiding?** Nothing stands out as being something that I dislike **What problems is UserGuiding solving and how is that benefiting you?** Providing context sensitive help to end users of our SaaS product, and centralising externally created training materials ### 11. I recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Carine S. | Customer Success Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about UserGuiding?** User Guiding is a very easy to use platform. It has good integrations and support is very accessible. **What do you dislike about UserGuiding?** Not having a comparison between satisfaction surveys, by period. **What problems is UserGuiding solving and how is that benefiting you?** User onboarding. **Official Response from Efehan Çelik:** > Hi Carine, Thank you for sharing your honest thoughts about UserGuiding with the G2 Audience! I'll surely reach out to you regarding the comparison of Survey Analytics to understand your business needs so that we can learn from you and evolve the product for the better! Efehan ### 12. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about UserGuiding?** He strongly supports direct contact with the customer **What do you dislike about UserGuiding?** at this moment I can't think of anything **What problems is UserGuiding solving and how is that benefiting you?** It assists in the creation of the stages of the flows, facilitating the way the customer will use the product. ### 13. Really great user onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about UserGuiding?** Our team created a cool onboarding for the most important functions of the system. We already had something rigidly programmed, but it was too little and we didn't have time to change it. Someone suggested that there are such programs for onboarding and we bought it. It works great. Now the business can create onboarding and we don't have to invest the programmer's time. **What do you dislike about UserGuiding?** I don't like that we found out about userguiding so late. We would have activated it much earlier. **What problems is UserGuiding solving and how is that benefiting you?** client onboarding in the program for accountants ### 14. Good for what it does but with some hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about UserGuiding?** The ease of setting up Guides, Hotspots and Resource Centers. You can add things to your product without the need for coding, which gives you total control when you need to add something or guide your users. **What do you dislike about UserGuiding?** Segmentation is not the best, and sometimes, bugs make some content available to users who shouldn't have access. The app also consumes a lot of RAM. **What problems is UserGuiding solving and how is that benefiting you?** With UserGuiding, we are now able to more effectively guide users to helpful resources and product announcements. It also helps us inform users about new features and incidents, which takes some burden off of our support team. ### 15. Great Product with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ash F. | Lead Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about UserGuiding?** I compared a handful of onboarding tools before creating a UserGuiding account and have not been disappointed. The customer support team has been incredibly helpful in debugging any issues with an otherwise simple integration and the features available are easy to use and implement. **What do you dislike about UserGuiding?** Would love to see more use cases about new product features to understand better on how to utilize them. **What problems is UserGuiding solving and how is that benefiting you?** It's helping us keep our users informed on product changes without requiring stress on our development team, which is wonderful. ### 16. Great customer support with flexibility! **Rating:** 5.0/5.0 stars **Reviewed by:** Hasan S. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about UserGuiding?** The plans are more affordable than other solutions on the market, yet they offer the same or even greater value. Additionally, some features are flexible, thanks to the excellent customer support. **What do you dislike about UserGuiding?** There's no major downside, but it would be great to have an easier way to bypass ad blockers. **What problems is UserGuiding solving and how is that benefiting you?** Userguiding supports our product-led growth by integrating user feedback at every stage of onboarding. It's an excellent tool for measuring the impact of our product on customers. ### 17. Userguiding Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about UserGuiding?** 1) Not much technical knowledge required to create the guide 2) It helps the users to go through step by step action, which is helpful to onboard new users 3) Can use Javascript to execute certain scenario which can't be handle using normal button action ( although it requires little technical knowledge) 4) Segmenting the guide based on different criteria 5) The userguding can be easily integrate in application 6) Checklist for the new users to onboard 7) It is very easy to implement from pre-prod to prod environemnt just adding/changing the target URL 8) Cutomer support is very prompt on helping with the queries and problems **What do you dislike about UserGuiding?** 1) For branching or triggering guide we need extra button to trigger the next guide, it can't be done based on clicking the element 2) There is only few settings for bulk/mass changes in admin panel, it will be helpful if other most common settings like segmenting, target page etc can be added in quick or mass changes 3) Filters are not persistant especially search and once you open one guide from other than 1st page to edit and go back it will redirect you to first page of guide 4) Doesn't show end users the most frequent/visited guide **What problems is UserGuiding solving and how is that benefiting you?** It helps to remove dependency from the individual to onboard new users or provide training to users repeatidily for the same topic. Which is saving time for the Prodcut owner to train/guide the users again and again for the same topic/s. User can go through the guide by their own whenever they required without any external help ### 18. User friendly software with great support **Rating:** 4.0/5.0 stars **Reviewed by:** Bart V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about UserGuiding?** The support, every time I had a question or an issue. They were always there to help and give suggestions for the solution. The integration into our own software was pretty easy and from there on you can just start building guides and resource centers. **What do you dislike about UserGuiding?** The hotspots can sometimes have a little bit of a buggy view when you implement them so for now we still use our own solution for it. **What problems is UserGuiding solving and how is that benefiting you?** We are trying to give our clients more direct information and guides to how features work in our software. We now setup guides in a resource center where people can access them and see how features are used. We also made custom resource centers for our clients so that it shows information that is relevant for the page they are on. ### 19. I love this tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarana F. | Supervisora de MKT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about UserGuiding?** The possibility of creating campaigns within our system. **What do you dislike about UserGuiding?** There is no possibility to upload YouTube shorts to UserGuiding. The tool should allow vertical videos as well. **What problems is UserGuiding solving and how is that benefiting you?** The possibility of running campaigns for our clients through UserGuiding greatly facilitates communication. ### 20. Userguiding is a game changer in our communication with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe F. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about UserGuiding?** The product is very intuitive, you can learn how to use it quickly and easily, with it we can take our customers' engagement to another level. being much more precise in communication and reaching the right people. **What do you dislike about UserGuiding?** I didn't really like the new version, I thought the UX was damaged, I really liked when it was possible to see the description of the button and not just the icon, today this is only possible when you place the mouse over it **What problems is UserGuiding solving and how is that benefiting you?** Userguiding is solving 3 big problems we had: - Communication with customers, now it is possible to reach our customers much more easily, quickly and clearly. - Engagement of new features, the adoption of new features became much more effective, as we were able to show the evolutions directly to the user and not just to the account decision maker. - Onboarding in our product, with userguiding we were able to reduce implementation time for customers, as we provide intuitive and practical guides so that they can learn as they execute. ### 21. Simply fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Cristopher M. | Diretor de negócios, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about UserGuiding?** The tool is complete for our needs and necesity **What do you dislike about UserGuiding?** For brazilian companies it is expensives due to currency conversion **What problems is UserGuiding solving and how is that benefiting you?** The tool helps users my ERP to adopt more features ### 22. SImple, efficient, great value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about UserGuiding?** Great support system, Simple, doable and low-effort creation of onboarding **What do you dislike about UserGuiding?** There are shortcomings/feature requests just like any evolving tool, but the support recieved makes up for it. Some UI enhancements especially for customizing checklists would be great **What problems is UserGuiding solving and how is that benefiting you?** showing value to new users, onboarding and driving adoption ### 23. Transformative for User Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson A. | Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** The platform allows us to create highly interactive and engaging user experiences, making onboarding a seamless process. **What do you dislike about UserGuiding?** Can’t think of any negatives about this tool. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding has streamlined our onboarding process, reducing churn and increasing user satisfaction by providing clarity at every step. ### 24. Comprehensive Analytics for Better Decisions! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcele G. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** The built-in analytics provide valuable insights into user behavior, helping us refine and optimize our onboarding flows. **What do you dislike about UserGuiding?** There's nothing to dislike; it works seamlessly. **What problems is UserGuiding solving and how is that benefiting you?** It identifies pain points in the user journey, allowing us to address issues proactively and improve overall satisfaction. ### 25. Useful, evolving product with great service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna B. | Customer Education Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2024 **What do you like best about UserGuiding?** The customer service is brilliant, my customer success manager has been helpful and available, the advisors are always very pleasant, happy to help and support / issue resolution is typically very quick too! The product is being updated frequently with new useful features, I'm actually struggling to find the time to get my hands on them all properly! On the product itself... - Overall the user experience is brilliant, settings are clearly labelled, the only trouble I have had is with the volume of template options available when building guides as it was a little overwhelming at first - The dashboard tool is brilliant, there is no need for reporting options because the dashboard has it covered; data on which specific users have viewed & completed guides, which users clicked each of your hotspots, which of your resource centres are most popular, custom date ranges, charts to visualise your data, and an export option if you need to do any more - You can clone basically everything - this is such an underrated tool in software, the time-saved and reduction in human error that comes with cloning is so valuable - Super quick and easy to turn guides/hotspots on and off, or only make them available to a test group.. this is very reassuring as we're confident that no incomplete or untested content is reaching our users **What do you dislike about UserGuiding?** It would be really helpful to have more short videos to demonstrate how-to and best practice for a process, the "How to Create Checklists?" video for example was so helpful to me. I find videos are a lot easier to digest than written guides. I had an issue recently where hotspots were causing our software to jump the user back to the top of the page, we have had to disable the accessibility settings for now as there isn't a solve available which is a bit of a shame **What problems is UserGuiding solving and how is that benefiting you?** 1. Ability to communicate with our users that do not contact us; we can now flag available new features, highlight best practice, and provide updates to all of our users. This improves their user experience, and hopefully makes then stickier, happier customers! 2. Encourage feature adoption; previously we would release new features that would be missed by many admins because they did not stumble upon them, now we can direct people to these features and show them how to use them properly, and they can do this at their own pace. 3. Promote our events; as with feature adoption previously we would run free-events that most of our users didn't know were available to them, now we can show a little pop-up to advertise the events to everyone ### 26. Great experience with the board and easy-to-understand features, and good support. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas D. | Software engineering, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2024 **What do you like best about UserGuiding?** I love the user experience of the tool and how simple it makes the process of capturing information and exporting data for analysis in other tools as well. **What do you dislike about UserGuiding?** I don't like the limited options for developers, such as the lack of documentation to clear user session data in UserGuiding, the absence of an NPM package that can be integrated into front-end projects more smoothly and organized without having to directly inject the script into the page's DOM **What problems is UserGuiding solving and how is that benefiting you?** Primarily solving problems related to user onboarding, user guidance, and user experience improvement within web applications and software platforms. We even considered developing our own onboarding and guidance tool, but then we came across this great tool ### 27. Userguiding does what it promises - and more! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about UserGuiding?** I like the ease of use of the browser plugin. It makes it really easy to create guides, add hotspots, tooltips and other useful elements to help your users navigate your product. **What do you dislike about UserGuiding?** The surveys are a very powerful way to collect feedback, something we use often. The downside is that the number of surveys you can have active are limited. You ofcourse have the option to buy more as an addon, not necessarly go to the next tier in the pricing table. **What problems is UserGuiding solving and how is that benefiting you?** We use userguiding mainly for the following things: - Creating guides to help users navigate our product. The problem we are solving (metadata management) tends to be a difficult one to explain. Good onboarding is vital in our customer journey. Next to the guides, we also make use of the onboarding checklist. - Have some surveys active to collect feedback. This helps us refine our roadmap and keep in touch with customers. - We are now also looking to use the product release page. this feature is in beta but looks promising. We want to use it to push notifications to our users regarding product updates and fixes. This helps us build an engaged user base. - We also userguiding for some analytics. Userguiding allows you to target buttons or other elements on your page and track how users interact with it. We use this mainly when rolling out new features or thinking whether or not we should remove/replace something. This was not something we expected userguiding to do, so bonus points! ### 28. Exceptional for User Education! **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana L. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** It allows us to educate our users interactively, reducing the need for live support and tutorials. **What do you dislike about UserGuiding?** No cons to highlight; it’s an excellent tool. **What problems is UserGuiding solving and how is that benefiting you?** It has cut down the time spent on repetitive support tasks and improved our team's productivity. ### 29. Powerful onboarding made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about UserGuiding?** Easy to use with great onboarding flows and insightful analytics. **What do you dislike about UserGuiding?** The customization options for design could be more extensive. While it's sufficient for most use cases, a bit more flexibility in styling would make it perfect. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the problem of onboarding new users effectively. It allows us to create guided product tours and tutorials quickly, helping new users understand our platform faster. This leads to reduced support requests and improves customer satisfaction. ### 30. UserGuiding transformed onboarding process great features, making training & engagement effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ezra W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about UserGuiding?** Super easy to learn the platform, love that it has so many features including the ability to create amazing guides, a resource center, product update notificaftions and much more. **What do you dislike about UserGuiding?** We wish there was a feature to keep track and publish feature requests and our roadmap **What problems is UserGuiding solving and how is that benefiting you?** It is a tremendous time saver and allows our users to self on board, which reduces our overall costs and friction when it comes to onboarding our customers. ### 31. Simplify greatly improves the customer onboarding experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about UserGuiding?** The ease of use and the possibility of integrations are the best features in my view. **What do you dislike about UserGuiding?** Reports, definitely. And it still needs to evolve in terms of segmentation. **What problems is UserGuiding solving and how is that benefiting you?** User onboarding on the platform. Reduces the workload of internal teams such as consulting/CS. ### 32. Cool features but could have better UX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about UserGuiding?** Useful and varied functions, we can use it on a variety of scenarios. **What do you dislike about UserGuiding?** Could have a better UX, specially when it commes to modal animations. **What problems is UserGuiding solving and how is that benefiting you?** General communication with our users. ### 33. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about UserGuiding?** its easy to use and has good reports too **What do you dislike about UserGuiding?** I didn't see anything I really disliked. **What problems is UserGuiding solving and how is that benefiting you?** It's helping me communicate with users easily and engage them with my products. ### 34. A great solution for in-app onboarding and engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about UserGuiding?** UserGuilding is a great solution for in-app onboarding and engagement. It offers a flexible ability to customize in-app guides that is easy to use, quick to learn, and pleasant to navigate. We've been using it for helping new users get started with the product, learn what our solution offers, and complete their profiles. **What do you dislike about UserGuiding?** We haven't really encountered any notable downsides. One gap is that product managers couldn't easily find a way to place the in-app guides where they wanted to be located, outside of the pre-configured placement options. For example, we could not say "Show a button above a specific UI element". Yet, this limitation was negligible compared to the value the product provided overall and its competitive pricing. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is helping us onboard new users and get started with our product. We haven't used it for customer support, but it has indeed perfected the adoption/activation use cases. ### 35. I work with support using User Guiding to address recurring issues with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UserGuiding?** The ease of use, and intuitiveness for the end user. **What do you dislike about UserGuiding?** A lack of interactivity with the screen, using arrows and shapes. **What problems is UserGuiding solving and how is that benefiting you?** Recurring issues with end users that can be resolved before they contact support. ### 36. Mature platform, quite helpful for agile product teams **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer C. | Vice President of Product & Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about UserGuiding?** User guiding is obviously strong at user guides and they work pretty well. Recently they launched knowledge base which makes it more of an all in one platform so we subscribed. **What do you dislike about UserGuiding?** The support team is not in North America. The Calendly link to get support from our CS rep. shows times in the middle of the night. **What problems is UserGuiding solving and how is that benefiting you?** Quickly onboarding new users, explaining platform features. **Official Response from Kemal Yardimci:** > Hi Spencer, Thank you so much for your fantastic G2 review. We truly appreciate your feedback and your time. I wanted to let you know that our support team is available 14 hours a day in English and Portuguese, covering North American time zones. If you need a strategic success session, just let us know your availability, and we'll arrange a meeting with a customer success manager at a convenient time. Thanks again for your support! ### 37. An amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Saulo F. | UX/UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about UserGuiding?** To put on my website, all the relevant steps for our clients, and help them use our system and how easy it is to integrate for developers. The features help us today but they need some improvements, like design customization, I felt few possibilities to customize my guide. **What do you dislike about UserGuiding?** You could improve the theme area, to allow us to build our personal design, which seems like our design system. **What problems is UserGuiding solving and how is that benefiting you?** We increase the number of client`s doubts and improve our communication with them. ### 38. NPS **Rating:** 4.0/5.0 stars **Reviewed by:** Lara F. | UX, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about UserGuiding?** It`s simple and fast to do integrations with other plataforms. **What do you dislike about UserGuiding?** Dashboard withot much information, making the user download to see all the data **What problems is UserGuiding solving and how is that benefiting you?** The problems i`m solving is to organize information for handoff. Benefit me when redue my work time ### 39. Intuitive Platform and Amazing Team **Rating:** 4.5/5.0 stars **Reviewed by:** Mat T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about UserGuiding?** As a semi-technical user, I found it fairly intuitive to set up and use. It took me a few weeks (as a side of desk job) to build, test, iterate and launch 15-20 guides, a checklist and a resource centre. With custom CSS, we were able to hide the resource centre launcher which hovered over critical elements in our platform and launch it from a custom button. The support team and product have been very responsive. We've seen some interesting features launched in the few months we've been using it that we've already adopted. **What do you dislike about UserGuiding?** There have been a few issues with the analytics in terms of insights into segmented groups of users and progress along specific paths. We've had a few bugs to iron out but the team is very responsive and usually have answers/fixes quite quick. **What problems is UserGuiding solving and how is that benefiting you?** They help us scale our free-trial by providing a very customizable in app experience for our users. We can provide better access to content without needing to spam email inboxes through in app notifications and resources. ### 40. Best Tool for Simplifying Onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago P. | SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** The simplicity of building user flows and the efficiency of the step-by-step tutorials are unmatched. **What do you dislike about UserGuiding?** Everything runs smoothly; no drawbacks found. **What problems is UserGuiding solving and how is that benefiting you?** It has drastically reduced the time spent on onboarding, freeing up resources for other strategic tasks. ### 41. Good platform to help with user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about UserGuiding?** Ease of use, ease of integration **What do you dislike about UserGuiding?** maybe there could be more customization possibilities **What problems is UserGuiding solving and how is that benefiting you?** Contact with the client, help explain features that we have uploaded to the system ### 42. Bug report resolved in a few days. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about UserGuiding?** It works pretty well and meets needs. In addition, customer support is quick and friendly. **What do you dislike about UserGuiding?** Sometimes it feels sluggish when following guides, but I'm not sure whether it's caused by network speed or the environment it's used in. **What problems is UserGuiding solving and how is that benefiting you?** Our product, MaestroHub, is not widespread yet and there aren't many users that know how to use MaestroHub. It's an easy-to-use platform, UserGuiding utilizes this and works perfectly to teach users how to use MaestroHub. ### 43. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about UserGuiding?** I really like the pre-made templates for the available features **What do you dislike about UserGuiding?** The propagation time of changes that are made on the platform. **What problems is UserGuiding solving and how is that benefiting you?** We use UserGuiding in customer onboarding processes, feature research and will implement the knowledge base. ### 44. Improved User Retention Rates! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Carolina O. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about UserGuiding?** Our user retention improved by 30% after implementing their step-by-step guides. **What do you dislike about UserGuiding?** I don't have any negative points to highlight here. **What problems is UserGuiding solving and how is that benefiting you?** It has helped users understand our product better, reducing churn and increasing satisfaction across the board. ### 45. Easy to collect nps data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about UserGuiding?** Userguide makes it easy to collect nps data, with this data I can understand how customer loyalty is. **What do you dislike about UserGuiding?** There is no point that I don't like currently. **What problems is UserGuiding solving and how is that benefiting you?** They are very good at conducting customer surveys. ### 46. Great tool for product announcements and tutorials **Rating:** 5.0/5.0 stars **Reviewed by:** Darren S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about UserGuiding?** UserGuiding is a very flexible tool that works well for product tours, announcements, and help materials. **What do you dislike about UserGuiding?** It used to be a little confusing to set up, but they have made great strides in making the product more user-friendly. **What problems is UserGuiding solving and how is that benefiting you?** Onboarding new users, highlighting new releases, creating product tutorials, and linking help materials. ### 47. Does what you want - nothing more, nothing less **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about UserGuiding?** Find the platform easy to use. Everything we need is there and easy to set up. We were able to get our guides created and launched very easily. Recently needed to create a segment with a lot of users, thought it would be difficult but actually solved quickly with a CSV upload. No complaints from us. **What do you dislike about UserGuiding?** Can't think of anything really. Maybe some more reporting? But really it does what we need **What problems is UserGuiding solving and how is that benefiting you?** We use UserGuiding for self-service support, in-app pop-ups about new features and instructions, and surveys like NPS and understanding user actions. We can create these quickly, get feedback and tailor them on the fly ### 48. Excellent Support! Fixed all my problems **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Client Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about UserGuiding?** easy interface and great support. Was able to navigate to each field effectively. **What do you dislike about UserGuiding?** Not a ton of available features. Needs more customizable options. **What problems is UserGuiding solving and how is that benefiting you?** Helping show users how to do common tasks and KB guidance ### 49. Very user friendly and our clients love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about UserGuiding?** I love how easy it was to implement and configure. I can also see that they are constantly releasing new features! I no longer have to depend on emails to communicate with my clients. User Guiding has also helped reduce the call center calls. The customer support bot is extremely usefull too! **What do you dislike about UserGuiding?** The core functionalities are great, but there's more they can continue to improve like analytics and further customizations. But overall, it hasn't been a hinderance **What problems is UserGuiding solving and how is that benefiting you?** We're in the tax industry and receive hundreds of calls of when certain tax forms will be available... with user guiding we can immediately share with our clients any update as well as downtime during tax season. We also utilize it a ton for new product features and improvements! ### 50. Great tool, gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about UserGuiding?** Very easy to use and a full feature set. We particularly like the Product Updates tool (which a lot of competitors don't have) **What do you dislike about UserGuiding?** The UI needs to be updated a bit and more flexibility in designing the look and feel of components we show to our users would be great. **What problems is UserGuiding solving and how is that benefiting you?** Helps us make customers aware of new features and onboard them to those features. ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+10%3A57%3A20+-0500&secure%5Bsession_id%5D=5843cf99-b43d-48da-9f16-dfd5e43b561c&secure%5Btoken%5D=b5f8891f5ae11fddefdf81563eb3d402134e52e798ee4a959f58f2921688a296&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (117 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)