Compare Pendo and UserGuiding 
At a Glance
Market Segments
Mid-Market (62.6% of reviews)
Small-Business (56.6% of reviews)
Entry-Level Pricing
Free
Free Trial
Pendo
Star Rating
(1,570)4.4 out of 5
Market Segments
Mid-Market (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in ease of use, with many users highlighting its intuitive interface that allows for quick setup without extensive training. In contrast, while Pendo offers comprehensive insights, some users find its configuration more complex, which can lead to a steeper learning curve.
- Users say that UserGuiding's customer support is exceptional, with a high satisfaction rating. Reviewers appreciate the responsiveness and helpfulness of the support team, while Pendo users have noted that although support is good, it may not always meet their expectations in terms of speed and resolution.
- According to verified reviews, UserGuiding is praised for its quick implementation process, making it a favorite among small businesses looking for efficient onboarding solutions. Pendo, while powerful in data analytics, can take longer to implement due to its more complex features.
- Reviewers mention that Pendo provides deep insights into user interactions, which is a significant advantage for mid-market companies needing detailed analytics. However, some users feel that this depth can come at the cost of usability, making it less accessible for smaller teams compared to UserGuiding.
- Users highlight that UserGuiding's targeting capabilities are reliable and easy to understand, which enhances user engagement. Pendo, while offering robust segmentation features, may require more effort to set up effectively, leading to potential frustration for users who prioritize simplicity.
- G2 reviewers note that both platforms offer free options, but UserGuiding's free trial is seen as a more attractive entry point for new users compared to Pendo's free version, which may limit access to certain features. This makes UserGuiding a more appealing choice for those wanting to test the waters before committing.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Pendo
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.5
1,202
8.9
664
Ease of Use
8.2
1,216
9.1
683
Ease of Setup
7.9
570
8.9
616
Ease of Admin
8.4
558
9.1
410
Quality of Support
8.5
1,049
9.5
639
Has the product been a good partner in doing business?
8.9
533
9.4
399
Product Direction (% positive)
8.5
1,117
9.6
666
Features by Category
Metrics
8.7
455
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
423
Not enough data
8.2
395
Not enough data
8.2
358
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
468
Not enough data
7.8
263
Not enough data
8.1
285
Not enough data
8.2
450
Not enough data
Other
8.7
439
Not enough data
8.0
306
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
196
Not enough data
8.5
342
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
Administration
8.1
378
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
345
8.9
396
8.5
392
8.5
404
User Support
8.5
393
8.7
404
7.6
208
8.4
365
8.0
296
8.4
381
Walkthrough Type
8.1
298
8.6
381
8.7
365
9.1
410
Platform Basics - Digital Adoption Platform
8.6
20
8.5
97
9.0
22
8.8
100
Analytics - Digital Adoption Platform
9.1
23
8.1
97
Functions - Digital Adoption Platform
8.6
19
8.5
97
9.2
24
8.6
102
Agentic AI - Digital Adoption Platform
6.5
11
7.3
83
Product Analytics
8.7
582
Not enough data
8.7
615
Not enough data
8.6
591
Not enough data
8.2
503
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
446
Not enough data
Agentic AI - Product Analytics
6.6
25
Not enough data
7.1
26
Not enough data
6.9
24
Not enough data
7.5
23
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
369
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
355
Self-Service Platform
Not enough data
8.8
361
Not enough data
8.4
205
Not enough data
7.1
188
Not enough data
8.3
351
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Categories
Categories
Shared Categories
Pendo and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Pendo is categorized as Product Analytics, Session Replay, Mobile App Analytics, and Digital Analytics
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.4%
Marketing and Advertising
7.1%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.7%
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.6%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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