UserGuiding Reviews & Product Details

Userguiding makes it easy to implement onboarding flows, surveys, and other user guides. They also offer an out-of-the-box "resource center" you can embed in your platform to share resources or "announce" updates to your users. You don’t need a developer to set these up, and there are plenty of customization options to tailor everything to your needs.

The cherry on top is their support team. They’ve been great to work with and were always quick to respond and help whenever we needed it. Review collected by and hosted on G2.com.

Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) Review collected by and hosted on G2.com.

What I like most about UserGuiding is the ease of the interface, which is very well organized, with few buttons, making it intuitive and easy to use. It really communicates with the human being, which makes the experience much better. Furthermore, the UserGuiding interface is easier to use compared to another similar tool we used before. The plans and the possibility of including more people in the team are also positive points. There are also filters to view reports, which are excellent for data analysis. Review collected by and hosted on G2.com.

Regarding the support within the tool, I know that Dylan is very good, but he cannot direct to human support, so this lack of visibility for human support should be more visible within the tool. And some documents are only in English, they are not in other languages like Portuguese. Review collected by and hosted on G2.com.

The possibility it creates, to carry out announcements, tours, surveys, or onboardings without development in the product. This greatly facilitates our day-to-day in our company. Review collected by and hosted on G2.com.

I started testing automatic segmentation for A/B testing and found that the metrics are still quite basic; I believe there could be more analysis options.

As for the export, it is done in CSV. Since I always work with action data in Excel, this ends up being cumbersome because it's not in the same format. I would like that, when exporting reports, it would be possible to make combinations for data analysis directly through the tool itself.

Additionally, the Survey settings, for me, could offer more options. I still think they are limited, and we use this functionality very frequently. Review collected by and hosted on G2.com.

I like the functionality available at the survey builder level. There are a lot of granular options to get to exactly my desired experience for end users. Review collected by and hosted on G2.com.

I wish it was easier to review results more granularly in the ui. For example, it would be helpful for me to view survey results comparing against previous time period. It would also be helpful to filter the results list by useful criteria, like rating = 1 star. That way I can assess results for the most critical insights without exporting. Review collected by and hosted on G2.com.

Ease of use! It only takes a few minutes to get started and guides are simple to create. UserGuiding's price is what clenched the deal when looking for a vendor. UserGuiding provides most, if not all, functionality our organization needed, for half the price of the competition. Review collected by and hosted on G2.com.

I find it a bit tougher to make guides continuous when dealing with multiple pages within a multi-step workflow. Review collected by and hosted on G2.com.

I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. Review collected by and hosted on G2.com.

Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. Review collected by and hosted on G2.com.

UserGuiding is intuitive to use and get started with. It covers every area that we needed and makes things easy to communicate with our potential customers and users. Review collected by and hosted on G2.com.

Because it is so feature rich, it can be hard to decide which elements to implement first. Review collected by and hosted on G2.com.

Helping users navigate a new application is sometimes difficult. User Guiding ensures that new users can take time on their own when onboarding to familiarize themselves with the interface. Pairing this with live training is a great way to make customers feel supported. Review collected by and hosted on G2.com.

Sometimes when we are looking to target a certain CS Selector, UG has a hard time accurately adding the tooltip to the specific button we're looking for it to focus on. Without knowing much about coding, I've had to learn a bit about the targets UG is looking for. Not the worst thing. Review collected by and hosted on G2.com.

A very drag and drop alternative compared to some of the other alternative available in the market. I've been using for two years and iterations have never been easier. Review collected by and hosted on G2.com.

The plugin sometimes glitches which is annoying. Refreshing helps, but sometimes I had to go back, remove and add it again. Review collected by and hosted on G2.com.

I love that UserGuiding is user friendly and very effective. I like that my users can get updates instantly through the push of a button. The speed is great, as it allows product managers to handle product release notes easily. It's valuable because it lets me track data on how many users interacted with and finished posts, which is helpful to know the completion rate and user engagement with the product. Review collected by and hosted on G2.com.

Right now, I have to be constantly creating new posts, and they will look like new items. But it'd be nice if I could just add two existing posts. Review collected by and hosted on G2.com.