--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 771 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 771 scale: '5' date_modified: '2026-07-15' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 771 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users appreciate the **ease of use** of UserGuiding, making onboarding and implementation straightforward and efficient. (126 reviews) - Users appreciate the **quick and helpful customer support** from UserGuiding, ensuring smooth and efficient implementation. (78 reviews) - Users praise the **easy setup** of UserGuiding, allowing quick onboarding and intuitive use for all customer needs. (66 reviews) - Users highlight the **intuitive interface** of UserGuiding, enabling quick updates and effortless navigation of new features. (60 reviews) - Users find UserGuiding to be **extremely helpful** , enhancing onboarding and enabling better customer experiences and business outcomes. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find **limited customization** options frustrating, as setting up triggers and features requires excessive code changes. (28 reviews) - Users wish for more **comprehensive customization options** and better analytics in UserGuiding for effective feature utilization. (17 reviews) - Users express frustration over **mobile app limitations** and the need for improved data analysis and feature support. (17 reviews) - Users find the **learning curve steep** for custom triggers and language barriers, impacting initial usability. (16 reviews) - Users struggle with **editing difficulties** , facing lag in the Rich Text Editor and challenges when navigating the platform. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. Straightforward tool that covers the basics **Rating:** 5.0/5.0 stars **Reviewed by:** Christine P. | VP of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about UserGuiding?** UserGuiding is incredibly easy to use and quick to implement within our system. It allows us to create detailed, step-by-step onboarding guides, make announcements, and run in-app surveys — all without spending hours on custom development. The interface is intuitive, and it empowers our team to update or launch user flows independently. It has significantly improved how we onboard new users and collect feedback, helping us move faster and with more confidence. **What do you dislike about UserGuiding?** The AI Assistant is a promising feature but still quite limited; for instance, it would be helpful if admins could directly respond to user-submitted questions. With a few more improvements, it could be even more powerful. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us onboard users faster without relying on devs. We can easily build step-by-step guides, make announcements, and collect feedback—all in-app. It saves us time and lets us move quickly. Would love more integrations (like Notion) and a smarter AI assistant, but it’s already solving a lot for us. ### 2. Ease of Use and Power in One Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo A. **Reviewed Date:** January 09, 2026 **What do you like best about UserGuiding?** I like the ease of use of UserGuiding combined with the power of the tool. This allows us to create onboarding flows, in-app communications, and many other things without relying on the development team. I also found the initial setup process simple and the support very helpful. **What do you dislike about UserGuiding?** The article creation section of the knowledge base could be more flexible. The current editor meets the basics, but it would be great to allow the use of HTML or a more advanced customization mode, to create richer articles and more personalized layouts. **What problems is UserGuiding solving and how is that benefiting you?** We use UserGuiding to create onboarding flows and communications without relying on the development team, and it solves the difficulty of educating users within the platform. ### 3. Great for Onboarding, but Needs Faster Load Times **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine L. | UIUX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about UserGuiding?** It provides immediate and intuitive guidance for new users as they onboard to our platform. The walkthroughs make it easy for first-time users to understand where to go and what to do, which reduces friction and improves overall adoption. **What do you dislike about UserGuiding?** There can be noticeable latency when loading the guides. This is a problem because if the targeted element is on a page that loads slowly, users might leave before the guide fully appears, disrupting the flow and making the experience less effective. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us onboard new users smoothly without requiring constant manual intervention from our team. Instead of relying on support calls or lengthy documentation, we can create interactive guides that walk users through key features step by step. This saves our team time, reduces support tickets, and ensures users quickly understand the value of our platform, leading to higher engagement and retention. ### 4. Simple and Intuitive with Effective Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolphe-Emmanuel H. | Cofondateur **Reviewed Date:** December 03, 2025 **What do you like best about UserGuiding?** I love using UserGuiding because it allows me to create intuitive tutorials that greatly simplify the communication of different usage steps to professional healthcare users. The application is remarkable for its ease of use, which makes complex tasks more manageable. Creating tutorials is extremely intuitive, which is a huge advantage for anyone who needs to convey clear and precise instructions. Additionally, the support team is very efficient and responds quickly to our requests, allowing us to proactively resolve potential issues. This combination of intuitiveness, quality support, and simplicity makes UserGuiding exceptional and I highly recommend it. **What do you dislike about UserGuiding?** No subject **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to create intuitive tutorials that guide my users step by step, making it easier to learn and use our tools. ### 5. Userguiding boosted our user onboarding experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about UserGuiding?** I love how straightforward it is to create interactive walkthroughs right inside our app. I have set up personalized onboarding flows for new users in just a couple of hours, and it really helps them get up to speed without me having to micromanage. **What do you dislike about UserGuiding?** My only complaint is the template options feel a bit basic. I wish there were more designs to pick from. Although still not a dealbreaker for me. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the headache of clunky user onboarding and high support ticket volumes by guiding folks through our features step by step, which has cut our churn rate by about 20% and freed up my team to focus on growth instead of constant hand-holding. It has been a real boost to our retention and overall business efficiency. It has been a wonderful experience! ### 6. Effortless User Engagement Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Eddie . | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about UserGuiding?** I find UserGuiding largely very easy to use, which is particularly beneficial because it eliminates the need for developer involvement. This ease of use makes achieving our goals more efficient. The platform's functionality for customer satisfaction score surveys is highly valuable, as it enables effective user engagement and feedback collection. Additionally, I appreciate the announcement feature that effectively highlights new features and upcoming events, which is essential for keeping our users informed. These aspects together make UserGuiding a notable tool for our needs, allowing us to reach end users effectively, which can be a challenge. The initial setup of UserGuiding was also very straightforward, enhancing the overall experience with the platform. **What do you dislike about UserGuiding?** n/a **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to reach end users easily, conduct customer satisfaction surveys, and announce new product features and webinars without needing developers. ### 7. Effective In-App Messaging Tool with Setup Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Danielle D. **Reviewed Date:** October 24, 2025 **What do you like best about UserGuiding?** I love how UserGuiding provides a quick, easy, and flexible way to add messaging to our users, which is incredibly useful for implementing tool tips for product features or inviting users to participate in research studies. The ability to segment for specific users has proven to be extremely useful, allowing us to tailor the experience more effectively. Additionally, the visual WYSIWYG tooltip creator is a standout feature that greatly enhances usability and effectiveness. I also appreciate the ease of use that allows our product and marketing team to make adjustments on the fly, which is critical for dynamic environments and timely implementations. **What do you dislike about UserGuiding?** I find it difficult to test user guides with UserGuiding, as the connection tends to feel finicky. Sometimes it seems like our user guiding is set up correctly, but then it doesn't work for some users, and troubleshooting these issues has been quite challenging. Additionally, the initial setup was a bit difficult due to the back and forth required with our engineering team and managing two domains. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding provides a quick, easy, and flexible way to add messaging to users, such as tool tips for product features and invitations to research studies, enhancing our communication with customers. ### 8. Good and affordable product tours **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about UserGuiding?** - Easy to initially implement - Good in-app product tours - In-app product update notifications - NPS & Surveys in-app - Quick customer support answers **What do you dislike about UserGuiding?** - No knowledge base in the widget - Analytics can be improved - Guides can break when updating UI - Not easy to have a Hubspot integration - unable to get NPS survey scores listed as a property under a contact/company so you can filter on this **What problems is UserGuiding solving and how is that benefiting you?** Userguiding saves us time and resources by providing a digital in-app guided tour of the basic functionalities of our software. This way we do not need to spent time during onboardings explaining these basic functionalities and we can spend more time on the specific customer's use-case. For smaller customers (lower ticket price) we do not need to offer an in-person onboarding and the self-guided product tour suffices. It also allows us to easily collect NPS responses and share product and maintenance updates within the app. ### 9. Quick Implementation and Cost Savings with UserGuiding **Rating:** 5.0/5.0 stars **Reviewed by:** José Augusto B. | Product Design Lead, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about UserGuiding?** I appreciate the simplicity of UserGuiding, which allows for easy and quick implementation, thus saving valuable time. In just two days, we managed to integrate the platform without any difficulty, which greatly facilitated our operations. Additionally, the usability is a great advantage, as it became possible to customize the guides very simply and segment target audiences with ease. The fact that UserGuiding allows us to no longer rely on emails to notify our users is something I consider extremely positive, as we can communicate system maintenance and conduct surveys directly through the platform. Another aspect I value are the features like SISAT and NPS, which are integrated into UserGuiding and have helped us eliminate the costs of other tools we previously used. Financially, it is a tool that justifies its cost by promoting a significant reduction in operational expenses. For these reasons, the platform has proven to be a valuable investment for our company, and I highly recommend it. **What do you dislike about UserGuiding?** I don't like the fact that the editor has many save buttons. When I started using it, it was a bit complicated, especially when creating and editing banners, which made me forget to save a few times, especially when adding links. I believe that a single save button would be much more helpful and would assist new users. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding automates guides, simplifies communication and research, reduces development effort, integrates SISAT and NPS tools, saving operational costs. ### 10. Great software to boost user interaction and product adoption! **Rating:** 4.5/5.0 stars **Reviewed by:** Bastian W. | Customer Success Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UserGuiding?** Working in Customer Success, I always faced the issues of effectively inviting customers to Webinars, get them to use new features, and master navitgating through our product. With UserGuiding we now found a tool that enables us to improve in all three of those categories - we had up to three times as many webinar registrations through hotspots, customers that basically oboarded themselves through guides, and just a generally higher adoption. **What do you dislike about UserGuiding?** We had some issues when initially creating the segments that we wanted to use, which were quickly fixed with the support though. In general it would be great to have a bit more fine tuning done on the segment builder, but it works and does its job. 🤝 **What problems is UserGuiding solving and how is that benefiting you?** Product Adoption, Supported Slef-Onboarding, Tool Tips, General Information, ... We're benefiting from improving in all those areas. ### 11. Very good product for user adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Anand H. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about UserGuiding?** UserGuiding's simplicity and ease of implementation stand out. The product team is able to create impactful in-app experiences without dev resources, a significant advantage for the team. Product walkthroughs excel at onboarding. We've seen activation rates improve as users are guided through core platform features, helping then understand the value quickly. In-app pop-ups help deliver targeted messages for new features or event updates directly within the user's workflow. UI Customization ensures they blend with our brand guidelines. **What do you dislike about UserGuiding?** Instead of directing users to a separate product updates page in the knowledge base, consider repurposing the resource center or similar to act as an in-product updates. This icon could then serve as a central point for users to access all relevant updates directly within the product. We have observed that beacon highlights appear when content is posted to the resource center, but not when a new module is added. For consistent visibility, it would be beneficial if adding a new module also triggered a beacon highlight. **What problems is UserGuiding solving and how is that benefiting you?** User Guiding is solving several key problems for us at HackerEarth including Improved user onboarding, Increased feature adoption, Enhanced user engagement, and Reduced dependency on developers. ### 12. Practicality and Perfect Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno F. **Reviewed Date:** November 11, 2025 **What do you like best about UserGuiding?** I appreciate the practicality of using the UserGuiding platform and the customer service, which are aspects that make the experience quite pleasant and efficient. The integration that helps create guides and hotspots is wonderful, allowing users to be taught how to use new features or smaller elements that might go unnoticed in complex systems. Additionally, the initial setup was very easy, which is a big plus. At the moment, everything works perfectly, which demonstrates the stability and quality of the software. This positive experience leads me to give a score of 10 on the recommendation scale, as I truly believe that UserGuiding offers significant value. **What do you dislike about UserGuiding?** nothing, it's all very good **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to display guides and tours, teaching users how to use new features and minor details, providing great convenience and excellent customer service. ### 13. Multifunctional and Easy to Implement, but Limited Modal Design Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about UserGuiding?** Multifunctional and easy implementation into our product. **What do you dislike about UserGuiding?** The possibility to change the design of modals. **What problems is UserGuiding solving and how is that benefiting you?** Quick implementation of in-app pop-ups that can be used by different teams. ### 14. Must read if you are building a Saas company... **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Co-Founder / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about UserGuiding?** Drastically improves the customer journey! Customers do not want to think and get lost in tutorial videos. Only to fail to solve their problem. Further, going on a scavenger hunt through our menu trying to figure out what to do. It's just a frustrating experience. So when UserGuiding can simply say, "want this outcome?" ... then just follow the guide and they're done! It's crazy how much less effort is needed with UserGuiding's guides. **What do you dislike about UserGuiding?** I didn't realize when signing up that I had to add a "container" in my source code. This does require a bit of technical skills. Fortunately, for us our dev team figured it out quickly and we were off the the races. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is solving user activation for me. Currently our users have 10+ steps to setup their account to get the result they want. It is too many steps to follow on a video. But being guided allows them to learn and do at the same time. This is getting users to get what they need in a fraction of the time. ### 15. UG is much more than onboarding, it's a powerful tool for UX, product growth and development. **Rating:** 4.5/5.0 stars **Reviewed by:** Luiz Filipe P. | UX Designer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about UserGuiding?** What I like best about UserGuiding is how it goes far beyond onboarding flows. Over time, I’ve started exploring more of the platform's functionalities, especially the Resource Center and Knowledge Base, which have become essential in delivering contextual help to users without interrupting their journey. I’ve also started experimenting with Surveys to gather feedback directly within the product, which is helping us better understand how users interact with specific features. Another great aspect is the flexibility it offers for more advanced use cases. By calling UserGuiding components directly through HTML, we've been able to customize the experience with the help of our development team, integrating guidance and resources more deeply into our platform’s interface. We've encountered a few occasional issues along the way, but they were all resolved using a combination of internal development support, the platform's help center, and UserGuiding’s own support. On the technical side, implementation has remained simple and smooth, and the troubleshooting tool continues to be useful for identifying potential issues early. The support team is consistently excellent — responsive, thoughtful, and really committed to helping. The AI-powered chatbot does a great job of understanding the product and pointing you in the right direction, but what really stands out is the human support. When we hit a more complex issue, the team took ownership and got it solved quickly and effectively. Overall, UserGuiding has grown into a strategic tool for us, bridging UX, support, and product — and helping us deliver a better, more intuitive experience to our users. **What do you dislike about UserGuiding?** How MAU works, and how it stops everything when it reaches the maximum that was contracted. This blocking behavior is somewhat abusive and breaks what was agreed upon. The proper approach should be to deliver the materials up to the contracted MAU limit, ensuring that the service remains consistent with the terms established. That said, we were able to solve our MAU issue after correctly implementing user tracking and waiting a few weeks for the MAU count to reset and "clean" itself based on the proper usage. Additionally, while the AI support chat is helpful and often provides useful guidance, it does occasionally get things wrong or fails to solve more specific issues. It might benefit from more targeted training or refinement. It’s definitely useful, but still not quite at 100%. **What problems is UserGuiding solving and how is that benefiting you?** We’re using UserGuiding inside our own platform, which requires login access. So far, we’ve created three live guides that are already in production and being used by our users. We also apply user segmentation filters to deliver personalized and relevant content based on different user types and experiences. We’re currently working on implementing the Resource Center, which will be triggered by a button in our interface. This integration is being developed in collaboration with our front-end team to ensure it fits naturally into the platform’s UI. In parallel, we’re building a brand-new Knowledge Base inside UserGuiding, which will eventually replace our current help center that was created using another tool. This setup allows us to centralize onboarding, support, and educational content directly inside our product, improving user guidance and offering in-context help without disrupting the experience. ### 16. Userguiding for us **Rating:** 5.0/5.0 stars **Reviewed by:** Richard D. | Maconomy Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about UserGuiding?** This was a game changer, suddenly our users were geting help a heir fingerips as well as i being conextually aware. The tool is very simple to administrate and create content. The logs are very insightful as to what is being consumed by the users. Implementation was quick and easy, once you got the hang of things you were speedy gonzales with content creation. In the early days the Customer Support was excellent and helped us in tricky situations. **What do you dislike about UserGuiding?** The publishing/promoions of you content could be better especially if you have multiple environments as you end up having to create the same thing 2 or 3 times **What problems is UserGuiding solving and how is that benefiting you?** Users self serve their help needs, we use it to present them FAQs as well as stp by step guides in the tool. This helped us hugely as we moved to a totally new UI for our finance software so this was a key component of the change management ### 17. Simple and effective onboarding and customer training **Rating:** 5.0/5.0 stars **Reviewed by:** Luke N. | Product Documentation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about UserGuiding?** UserGuiding has transformed our onboarding process. The interface is clean and intuitive, allowing me to create guides, walkthroughs and tooltips in minutes. Features like segmentation and analytics make it easy to deliver the right message to the right users. Integration with our existing tools was simple and customer support has been quick and helpful whenever I reached out. Super simple to implement on to our software and I've used this daily since signing up. **What do you dislike about UserGuiding?** There is very little to criticise. Some of the features haven't perfectly aligned with how I want to use them but support have been open to feature requests on these occasions. Please give folders to help organise guides. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is solving the problem of getting users up to speed quickly without relying on lengthy documentation or constant support tickets. We use it to create interactive guides, onboarding flows and in-app tips that walk users through complex processes step by step. This has reduced the time we spend answering repetitive questions and allowed our team to focus on more valuable work. It has also improved user adoption because new features are explained directly within the software at the moment they are needed. The result is fewer frustrated users and a much smoother onboarding experience. ### 18. Facilitate Onboarding and Collect Feedback Effectively **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about UserGuiding?** I like the ease of adding information, banners, surveys, and guides in UserGuiding without needing the tech team. Building guides facilitates customer onboarding. Collecting feedback is great for understanding what customers feel and think about our product. Hotspots are useful for informing customers about company news, events, and webinars. Additionally, the product news feature helps centralize communication about new functionalities. **What do you dislike about UserGuiding?** I would like to be able to export all the pages visited by users, in order to measure which features are most and least used. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding allows me to reach users directly with little effort and centralize customer feedback and onboarding guides. ### 19. Straightforward and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about UserGuiding?** It has what we're looking for in terms of user onboarding, information banners, etc. Many of the other platforms include all kinds of other features that we really didn't need, so for our application the features it hits the mark. **What do you dislike about UserGuiding?** Getting basics working was super easy but custom triggers were a little tricky to set up ans required code changes on our side. Additional customization will require more code changes. Some % of users still don't see the guides. **What problems is UserGuiding solving and how is that benefiting you?** We primarily use it for user onboarding and calling out new features within our UI, as well as promoting other features or events like webinars. ### 20. It's a must for scalable systems that require onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor F. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about UserGuiding?** There are several important features on userguiding. Guides can be set by usergroup and page address, giving a fine control over to whom the guides are shown. Hotspots are amazing to quickly point to a user a new feature, precisely when that feature is meaningful to the user. We also made a custom design so the tool blends better with our design system and looks like it's all connected **What do you dislike about UserGuiding?** There aren't things I dislike, the support is always great, and we've accomplished a lot with the tool. **What problems is UserGuiding solving and how is that benefiting you?** We use it to show new features to existing users, and provide guidance to the new users. It's certainly reduced our support calls/tickets on various "non-issues", and the users feel that we're talking directly to them, and the support tickets we do get are always meaningful in a product sense. It's definetely improved the communication with the user. ### 21. Fantastic product **Rating:** 5.0/5.0 stars **Reviewed by:** Peter B. | CEO/CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about UserGuiding?** Ease of integration is one of the strengths of UserGuiding. It allows us to control our content external to the application so we can move at different paces to our product release schedule. **What do you dislike about UserGuiding?** Nothing that I can think of. If I had to be critical the onboarding UI doesnt look as polished as I would like and some of my customers users have commented also. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding was adopted to solve two main issues. The first is the onbarding experience for our customers. We were looking for a way to educate the users on application user, consistently, but most importantly keep the content relevant as the application is always changing. The second is online help for our application that can work in any environment that is connected. ### 22. User-Friendly and Effortless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Yarden Z. | full stack team leader, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about UserGuiding?** Very user-friendly and intuitive to use Explain it easy to integrate with our platform Allows sending and tracking events quickly **What do you dislike about UserGuiding?** Flexibility when adapting to highly dynamic UIs can be limited **What problems is UserGuiding solving and how is that benefiting you?** We use UserGuiding in RIVO to reduce the load on Customer Success by making the product more self-explanatory. It helps users onboard faster, understand features independently, and minimizes the need for manual guidance and support ### 23. User-friendly tool and Solution-oriented support team **Rating:** 5.0/5.0 stars **Reviewed by:** Beril . | Customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UserGuiding?** I have been using UserGuiding so actively and they are so user-friendly and solution-oriented, making it easy to navigate and implement. The support team is highly responsive, providing quick and efficient results. Additionally, whenever I had a question, I received very fast and helpful support, which made the experience even better. We were able to go live in approximately two months. **What do you dislike about UserGuiding?** Overall, my experience has been great, but it would be even better if we had more flexibility in customizing the shape and design of the guide steps. **What problems is UserGuiding solving and how is that benefiting you?** We implemented it to help our users understand the our platform more easily and to track their progress, and it has been useful for us in this regard. ### 24. Intuitive Guides, Demanding Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about UserGuiding?** I really like the possibility that UserGuiding offers me to communicate in various ways with my clients. It's amazing how it enables the integration of celebrations and other forms of engagement that perfectly connect with my workflow. Additionally, I appreciate the ease of use it provides for my product team, allowing them to operate independently without the need for a highly technical person to set everything up. This saves considerable time and effort, offering a rich catalog of alternatives for the solutions and ideas we have. The many configuration possibilities also increase the visibility of our efforts. **What do you dislike about UserGuiding?** UserGuiding requires a certain technical level, which can be challenging, especially in cases of highly customized demands. The support team sometimes has difficulty understanding these necessary customizations. Additionally, the initial setup was not easy, especially due to the need for technical knowledge to trigger information in the correct places on a single-page platform, which caused trigger conflicts. This led us to create alternative flows as a temporary solution. There is also an initial learning curve to understand which features to use to achieve my goals. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to build intuitive flows, facilitate communication with clients, and provide independence to the product team, avoiding the need for a technician. It also provides many alternatives for solutions and ideas. ### 25. Intuitive Navigation that Increases Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Silvia B. | Analista de Produto, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about UserGuiding?** Navigation in UserGuiding is extremely practical and intuitive, which contributes to making our work more agile and productive. **What do you dislike about UserGuiding?** So far, I haven't found anything I didn't like about UserGuiding. **What problems is UserGuiding solving and how is that benefiting you?** With UserGuiding, we are able to help our clients use our tool more efficiently, which helps reduce the number of support tickets related to navigation questions. ### 26. Decent Tool, Needs Pricing Adjustment **Rating:** 3.5/5.0 stars **Reviewed by:** Ajit B. **Reviewed Date:** September 26, 2025 **What do you like best about UserGuiding?** I find UserGuiding helpful because it guides new users on my platform, saving time and effort by providing clear directions on what to do next. This prevents users from bouncing off the platform. I appreciate the models and hotspots features, which enhance the user experience. **What do you dislike about UserGuiding?** {"I find the pricing of UserGuiding to be quite expensive, which makes me uncomfortable with the amount I'm paying. This high cost leads me to question the value I'm getting and consider the possibility of developing in-house capabilities as a more cost-effective alternative.","The guides sometimes don't work as intended, particularly in terms of the guides appearing at specific times or frequencies, which is frustrating and can interfere with user experience. This lack of reliability and clarity is annoying for both me and my users.","The initial setup, while not overly difficult, included some complex elements that required me to seek help and read tutorials. About 30% of the setup process was not easy and was time-consuming, which detracted from the overall experience."} **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps guide new users on my platform to prevent them from bouncing, saving me time and effort in onboarding. ### 27. Efficient Way to Share Updates with Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel P. | product designer senior, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UserGuiding?** All customers can use it very easily. We can also register rules defining which URLs should or should not appear, which makes it much easier for the testing environment not to break. **What do you dislike about UserGuiding?** Usability could be better, for example, when a user answers an NPS, there are different places to display customer data and another for the answers, it is not very clear which is which and then it is trial and error. The menus not clear, it`s hard find what we need. **What problems is UserGuiding solving and how is that benefiting you?** I don't see a problem, there are many benefits for customers, the products that don't have userG yet, customers demand when we will have it, so here it is a success ### 28. Great for onboarding and easy implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UserGuiding?** UserGuiding has been a fantastic tool for streamlining our onboarding process. Setting it up was quick and straightforward, and the interface is very intuitive, even for non-technical team members. We were able to create interactive guides, checklists, and product tours without relying on developers, which saved us a lot of time. What stands out most is how easy it is to customize the experience for different user segments, ensuring that new users get exactly the guidance they need. The analytics are also helpful for tracking engagement and improving the flows. Overall, it’s a reliable, user-friendly solution that made onboarding smoother and more effective for both our team and our clients. **What do you dislike about UserGuiding?** Loading the guides can take a while sometimes. **What problems is UserGuiding solving and how is that benefiting you?** We don’t have the time or resources to build onboarding features from scratch, and UserGuiding solves that problem perfectly. It allows us to quickly create interactive product tours, guides, and checklists without relying on developers. This not only speeds up implementation but also ensures our users get a smoother onboarding experience, which ultimately improves adoption and reduces support requests. ### 29. A great tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo F. | Product Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UserGuiding?** UserGuiding gives us the flexibility to communicate with customers in various ways, from releasing updates to creating a personalized help center, with features that facilitate daily operations. A powerful tool to strengthen the bond with the customer. **What do you dislike about UserGuiding?** The only thing I find very complicated about Userguiding is the MAU. We don't have a clear view of the number of users, which always ends up exceeding the value. And when I ask for information, everyone says something different. **What problems is UserGuiding solving and how is that benefiting you?** Userguiding allows us to create a very cool "onboarding" process for the user! A step-by-step guide on how to use our tool, and we can showcase new updates and features every month. ### 30. All-in-one customer engament suite **Rating:** 5.0/5.0 stars **Reviewed by:** Érick C. | Analista de Marketing de Produto, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2023 **What do you like best about UserGuiding?** UserGuiding remains extremely straightforward to install, allowing for quick setup of product tours, knowledge bases, surveys, and product updates. Thus enabling better user onboarding and research, while sending this data to multiple locations, such as Segment, Hubspot, Google Analytics, etc. Recently, they also launched a AI chat agent, which I haven't tried yet, and finally improved the analytics features, which were lagging behind the rest of the product and now are okay. The customer support is one of the differentials, with fast and helpful Portuguese-speaking agents. **What do you dislike about UserGuiding?** While the platform received a significant UX/UI refresh, core functionalities have seen little improvement. Guides still lack more advanced features, such as ramifications or URL targeting step by step. The strong focus on the AI assistant hasn't resonated with our needs, while there is a noticeable lack of new integrations, and the browser extension encounters bugs, hindering the creation process. The most significant issue, however, has been the price and plan structure. The tool is becoming expensive without corresponding product advancement, and limits even on the number of surveys or guides. This made other tools in a similar price range far more attractive, and UserGuiding significantly less competitive than it used to be. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is used to serve our user's product tours, announce new features and other product messaging, and provide a self-service knowledge base for our customers. Additionally, it surveys are fundamental to our operation, from NPS to CSAT. ### 31. Easy Setup but Documentation Can Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Luis D. **Reviewed Date:** October 16, 2025 **What do you like best about UserGuiding?** I like the ease of creating guides and the ability to track and modify the interface of these guides. The configuration of each guide in the checklists is also very useful. Additionally, the installation process was relatively easy for us. **What do you dislike about UserGuiding?** Although the support service usually responds, I have a couple of inquiries that have not been addressed. Additionally, even though there are many options available, they are not always easy to find. For example, the configuration of Wild Cards and the creation of segments is not straightforward, which complicates the process. I would change this so that the guides are clearer in the documentation. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding facilitates the creation of clear and graphical guides and checklists, simplifying the understanding of our complex product with multiple interfaces. This improves the user experience and makes the product easier to use. ### 32. Steep Learning Curve, But Incredibly Flexible and Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney S. | CEO, Founder | Specializing in Security Guard Management Software **Reviewed Date:** December 02, 2025 **What do you like best about UserGuiding?** I find that although UserGuiding has a steep learning curve initially, once I grasp the basics, it becomes fairly easy to use. The software's flexibility stands out, allowing me to adapt it to various needs and processes effectively, which is highly beneficial for communicating with and onboarding our customers. **What do you dislike about UserGuiding?** I find the UserGuiding software has a steep learning curve, which can be daunting initially. The underlying premise of how the software works feels a little convoluted and could benefit from better explanation and clarity. Additionally, the initial setup of UserGuiding wasn't easy, which may complicate the onboarding process for new users. **What problems is UserGuiding solving and how is that benefiting you?** I find UserGuiding helps communicate with customers effectively and eases the onboarding process. ### 33. UserGuiding’s Analytics are a Total Win for our Tech startup. **Rating:** 5.0/5.0 stars **Reviewed by:** Williams P. | Data analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about UserGuiding?** It's user-friendly, as a product manager at our fast-growing tech startup, I’m hooked on UserGuiding’s analytics features. The dashboard is so intuitive, showing me real-time data like how many users complete our onboarding guides or drop off at specific steps. I love that I can connect it with tools like Segment to track user behavior across our app, and the support team is always there with quick, helpful answers when I’m stuck. **What do you dislike about UserGuiding?** I would love more design flexibility to make the guides feel even more like our app’s UI maybe some extra styling options for colors or transitions. Apart from this it has been a fantastic experience using it for more than a year. **What problems is UserGuiding solving and how is that benefiting you?** Problems like user onboarding, user engagement and feature adoption. UserGuiding’s analytics have been a game-changer for getting new users up to speed in our app. The detailed insights show us exactly where users struggle, like a tricky settings page, so we can tweak our guides to fix it. This has slashed our support tickets by nearly half and helped us spot which features, like our dashboard filters, users love most. It’s honestly made our onboarding feel personal and driven up our retention, which is huge for our growth. ### 34. Great products, intuitive interface, and even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber S. | UI / UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about UserGuiding?** UserGuiding has really grown and become an impressive product.. We started using them for product guides and in-app walkthroughs. Now we have expanded to utilizing their Knowledge Base to house our support articles. And they have been there every step of the way to help guide us.. They also have a robust set of support articles themselves that we can pass on to our developers. **What do you dislike about UserGuiding?** I don't have any negative feedback. If anything, I would like more control over front end styling of our KB pages. However, with the rate at which they released new product feature, I'm sure UserGuiding will have that eventually. **What problems is UserGuiding solving and how is that benefiting you?** We use UserGuiding as an in-app solution for onboarding clients, providing support materials, and links to contacting customer service. We also use it to announce new product features. ### 35. A wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about UserGuiding?** I like that it is a product that is always improving and releasing new features. **What do you dislike about UserGuiding?** Could there be an account manager who speaks Portuguese and schedules recurring meetings with the top clients? **What problems is UserGuiding solving and how is that benefiting you?** Reduce time by implementing content in the development team's pipeline ### 36. A complete soluction for a product experience team! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel H. | CPO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UserGuiding?** I'm a heavy user of UserGuiding: Resource Center, Wizards, Knowledge Base, Product Updates page and get feedbacks. It's complete and help me a lot to explain a new product for every customer. **What do you dislike about UserGuiding?** It don't have a good API for automate process like add users in a segment or update a article in my Knowledge Base. I want to insert, read and update every section of UserGuiding using automations! A good tool to add here is a product votes: a place for my users send requests for a new product and vote in a opened request. **What problems is UserGuiding solving and how is that benefiting you?** Explain how my features works, show the updates for my customer and organize my Knowledge Base. ### 37. Save time teaching with this tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mar P. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about UserGuiding?** The ease of setting up the guides and the possibilities regarding segmentation that have been implemented throughout the year. **What do you dislike about UserGuiding?** When you use multiple languages, and you have to modify something, the process to be able to do it is very tedious. **What problems is UserGuiding solving and how is that benefiting you?** It helps us save time with clients since it is not necessary to conduct as many trainings as before because they always have the guides to see how to perform the procedures or resolve any doubts they may have. ### 38. Great but even greater support! **Rating:** 5.0/5.0 stars **Reviewed by:** Surendhar A. | Co-Founder and Chief Growth Hacker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about UserGuiding?** It is very easy to setup and I like how the user identification allows us to segment, match and target users to create several personalised guides and tours. I really love the customer support of UserGuiding. They go to all extends to make sure your query is resolved, including jumping into your tool to solve it. **What do you dislike about UserGuiding?** I think UserGuiding can still work a lot on flexibility when it comes to the targeting options. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is solving the problem of customer onboarding for us. We have tool that is in early stages where there is a bit of handholding required to show the product around and Userguiding helps us achieve that. ### 39. UserGuiding: Easy to use and versatile, but more details desired **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about UserGuiding?** I greatly appreciate the simple user interface of UserGuiding, which allows for clear and targeted display of guides. The user interface and settings are user-friendly and enable an accurate presentation of the necessary instructions. Additionally, the initial setup of the system was very easy and not associated with much effort, which was an additional advantage for us. **What do you dislike about UserGuiding?** Sometimes, more information or details could be included on the campaign creation page. Additional info or details are also desirable in the campaign editor. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to solve user experience problems by allowing us to make changes without the development team. It facilitates the communication of features and marketing campaigns in a simple way. ### 40. Design-friendly with potential for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Emna B. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about UserGuiding?** I appreciate the customization options of UserGuiding, which allow me to tailor the platform to my brand. This feature makes it extremely valuable for me, as it enables me to create a unique yet consistent user experience that perfectly matches my brand identity. Additionally, the initial setup of UserGuiding was very easy, which facilitates getting started with the tool and saves me time. **What do you dislike about UserGuiding?** The Product Updates section works less well for me or could be improved. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to notify users about new features. It offers me the ability to customize designs that match my brand, which I particularly appreciate. ### 41. Valuable and Easy to Use Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Beatriz F. | CPO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about UserGuiding?** I believe that is what he brings me as a response about the use of my tool. So far, I have only implemented surveys and tracking code to understand what my clients are using, but I already have plans to use more features. **What do you dislike about UserGuiding?** I have not yet identified any functionality or way of use that I dislike. The problem I had identified was just a wrong configuration by the team, and with that resolved, I was able to see much more value. **What problems is UserGuiding solving and how is that benefiting you?** For now, UserGuiding is helping me understand user behavior and conduct NPS surveys. The next step is to create guided onboarding so that customers better understand how to use our product. ### 42. Simple, intuitive, and well thought out! **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime H. | Directeur général, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about UserGuiding?** Finally, a tool designed for quick use, clear and accessible to everyone. It offers numerous configuration possibilities while maintaining a playful and preformatted interface. The integration guide allows you to be operational from day one, with the possibility of adding our own data tracking. The AI responds very well to our questions and, if needed, customer support is always available! **What do you dislike about UserGuiding?** The platform is not available in French. It's a shame, even if it's not a blocker, it would add real value. Some bugs have been identified during the duplication of guides: they reset and all data is lost. **What problems is UserGuiding solving and how is that benefiting you?** Allow a simple and quick onboarding from the start with an interactive tutorial. Inform recurring users about the new features of the platform. I haven't used the "surveys" yet, but it won't be long! ### 43. Seamless Help Center Migration with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sierra H. | Sr Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about UserGuiding?** This year we migrated our Help Center to UserGuiding – Knowledge Center to build on our existing use of UserGuiding, and the ease of use and seamless integration has been excellent. Our representative, Kemel, has been fantastic—always quick to meet with us, provide guidance, and forward our product enhancement requests to the right teams. The overall experience has been smooth and supportive, making the transition and ongoing use a great success. **What do you dislike about UserGuiding?** Some aspects of the admin-side user experience could be improved. A few workflows feel a bit clunky or unintuitive and would benefit from additional refinement and iteration to make setup and management even smoother. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding allows us to integrate our Support Center directly into our product, giving users quick, in-context access to help articles without leaving the application. This improves the customer experience, reduces support ticket volume, and makes it easier for our team to keep content updated and relevant. ### 44. User-Friendly Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitrios B. | Lead Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about UserGuiding?** I appreciate UserGuiding's user-friendly and easy-to-use platform. The support team is excellent, always ready to help when needed. I find the user guides, advertisement features, and knowledge base extremely helpful. These have made it much easier to integrate user guidance and advertise our platform's features with minimal effort. I'm very happy with UserGuiding and intend to keep using it for a long time. **What do you dislike about UserGuiding?** Actually, there is nothing to dislike for sure! **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the challenge of integrating user guidance, creating a knowledge base and AI assistant effortlessly, while allowing easy advertisement of platform features with minimal effort. ### 45. A strong, no-fuss solution for teams that care about onboarding and want to get it right. **Rating:** 5.0/5.0 stars **Reviewed by:** Waleed A. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about UserGuiding?** What I like most about UserGuiding is how effortlessly it lets teams build clean, tailored onboarding experiences—without touching a single line of code. The platform is intuitive and makes it super easy to design product tours, checklists, and tooltips that help users navigate complex features without friction. That alone helps speed up adoption and flattens the learning curve for new users. What really stands out, though, is the targeting and segmentation. Being able to personalize onboarding flows based on user behavior or profile makes a big difference—it ensures users get the right guidance at the right time, which naturally drives engagement and retention. I also appreciate the in-app surveys and announcement modals; they make it easy to gather feedback and communicate updates in a timely, contextual way. Marketing team is doing great job and also customer success is great helper and enabler. The integration with internal and external tools was a quick win for use and enabled us to implement multiple use case for different teams. **What do you dislike about UserGuiding?** Nothing i can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helped us solving the classic problem of getting users to value quickly without overwhelming them. For us, it removes the friction from onboarding by letting us guide users contextually through key features, based on who they are and what they need. That means fewer support tickets, faster adoption, and a smoother overall experience—all without needing engineering involved every time we want to make a change. ### 46. Great product and brillaint support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about UserGuiding?** UserGuiding offers a diverse range of tools to allow you to influence and guide users. There is a cornucopia of features which allow you to tailor make journeys, reduce support burden and empower your users to utilise your platform in the most efficient way. The support team are fantastic, always willing to lend an ear and advice, no matter how many times you get in touch. There are also alot of userguides and webinars to help support self development and ease of use. **What do you dislike about UserGuiding?** The way that is MAU is measured is quite confusing. Even if material isnt published the MAU ticker goes up if someone visit a page where it has been targeted at. There are a myriad of ways to combat this but feels quite arbitary. **What problems is UserGuiding solving and how is that benefiting you?** We have recently developed a new platform and are migrating our customers from old world into new world. This has obviosuly led to the need for training materials at scale. Additionally when talking about scale we needed a way to onboard new users. We are a small team so we wanted a way to maximise impact. The platform is continually being improved, which means we need to communicate to clients the changes made. The platform allows us to be agile and target information to pertinent users about changes. Lastly, it is reducing the burden on our support team as we can point people to our materials first before contacting us. ### 47. Very helpful and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Letícia C. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about UserGuiding?** Love the features available in UserGuiding. Comes in handy for a great number of solutions in our company, plus it's super easy and intuitive to set up. **What do you dislike about UserGuiding?** At times, it can be frustrating to have to edit pop-ups on a separate screen and constantly switch between tabs. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps with our company's customer communication and platform tutorials. ### 48. Easy Setup, But Needs Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Annemiek D. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about UserGuiding?** easy setup implementation wise (script to add) **What do you dislike about UserGuiding?** full of bugs all the time, takes too much time building a guide and mantaining the env, reporting lacks **What problems is UserGuiding solving and how is that benefiting you?** At the moment not much anymore. It takes too much time ofor our organisation to maintain ### 49. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bia F. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about UserGuiding?** The platform is easy to use and works well. The feedback features are great for surveys and user research. It's easy to implement and integrate. We use the platform constantly for new features and promotions announcements, guided tours and surveys. **What do you dislike about UserGuiding?** The feature "user identification" could be easier to use and configure. The customer support in Brazil could be better, because now we have to talk to a bot first. **What problems is UserGuiding solving and how is that benefiting you?** Now, we are able to show notifications, contextual tips and onboard our new users easily. We also get feedback about our features very easily. **Official Response from Efehan Çelik:** > Hello Bia, This is Efehan, Customer Success Manager at UserGuiding. On behalf of UserGuiding, I thank you for your review. We are happy to provide an easy-to-use and stable service that helps you onboard your new users easily. That being said, I want to emphasize that our customer support experience wouldn't be this great without your feedback & contribution. I'll contact you personally to hear more about your feedback regarding your experience with the User Identification functionality. ### 50. Good fit product for getting more Adoption and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun R. | Senior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about UserGuiding?** It has become a standard part of our process for variety of reasons - 1. It really helps user to understand the right value of our product. 2. Which in turn will give us good adoption. 3. Helps navigate better to use the features the way they were meant to be, Giving an overall good UX. 4. The integration process is smooth and gives good results with very less learning curve. **What do you dislike about UserGuiding?** I don't think there's anything i have come across yet. So far all looks good. **What problems is UserGuiding solving and how is that benefiting you?** It helps in communicating product value and gives easier product adoption for new users to understand the product and get a better understanding of the results through it. Also helping overall user experience for our product. ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+00%3A27%3A11+-0500&secure%5Bsession_id%5D=3e25ec53-5f8c-4a43-a9f7-b80c281baf50&secure%5Btoken%5D=1811ba5996f7e3754b5445ec240a9a4d6ebbcfa895fe6fa5a932de12f63befa6&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (116 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)