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Compare Reviews.io and Trustpilot 
Featured Products
At a Glance
Market Segments
Small-Business (84.8% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Starting at $299.00
Reviews.io
Star Rating
(605)4.8 out of 5
Market Segments
Small-Business (84.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Browse all 4 pricing plansTrustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reviews.io excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Trustpilot. Users appreciate the platform's excellent customer support and flexibility, with many highlighting the quick response times from the support team.
- Users say that Reviews.io offers a more intuitive and user-friendly experience, with a higher ease of use rating. Reviewers have noted that the platform is easy to integrate with industry standards like Klaviyo, making it a preferred choice for small businesses looking for seamless functionality.
- According to verified reviews, Trustpilot provides strong credibility and visibility, which users find valuable for influencing customer trust and conversion rates. However, many users feel that its automation features are a standout, helping to streamline feedback processes that were previously labor-intensive.
- Reviewers mention that while Trustpilot has a solid reputation, it struggles with customer support quality compared to Reviews.io. Users have expressed frustration with Trustpilot's slower response times and less personalized assistance, which can hinder the overall experience.
- Users highlight that Reviews.io has a more affordable entry-level price, making it accessible for small businesses. In contrast, Trustpilot's higher starting price can be a barrier for smaller companies, leading them to seek more budget-friendly options like Reviews.io.
- G2 reviewers note that Reviews.io has a larger volume of recent reviews, indicating a more active user base and up-to-date feedback. This is complemented by positive comments about the platform's trustworthiness and integrations, which enhance its appeal for businesses looking to manage their online reputation effectively.
Pricing
Entry-Level Pricing
Reviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Reviews.io
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
9.2
499
7.5
204
Ease of Use
8.9
505
8.0
207
Ease of Setup
8.6
372
7.6
115
Ease of Admin
9.0
306
7.8
107
Quality of Support
9.6
504
7.0
191
Has the product been a good partner in doing business?
9.4
306
6.8
105
Product Direction (% positive)
9.3
457
6.2
200
Features by Category
Collection
8.3
126
5.9
36
|
Verified
8.8
222
|
Verified
6.2
35
|
Verified
8.6
221
|
Verified
5.7
33
|
Verified
8.6
212
|
Verified
6.5
31
|
Verified
8.1
187
|
Verified
Feature Not Available
Agentic AI - Review Management
7.6
14
5.7
10
8.0
14
5.7
10
Moderation
8.9
212
|
Verified
5.8
30
|
Verified
8.8
205
|
Verified
6.0
30
|
Verified
8.3
177
|
Verified
6.0
27
|
Verified
Use Cases
9.0
198
|
Verified
6.4
29
|
Verified
8.6
176
|
Verified
6.2
27
|
Verified
9.0
205
|
Verified
5.7
30
|
Verified
Administration
7.6
164
|
Verified
Feature Not Available
8.0
102
6.4
25
|
Verified
8.4
173
|
Verified
6.5
26
|
Verified
8.7
176
|
Verified
6.3
28
|
Verified
Feature Not Available
Feature Not Available
Display Options
8.5
172
|
Verified
6.4
29
|
Verified
8.9
197
|
Verified
5.7
28
|
Verified
8.8
191
|
Verified
5.6
27
|
Verified
8.6
173
|
Verified
5.8
28
|
Verified
Generative AI
8.0
102
5.6
16
Consumer Intelligence
9.4
200
|
Verified
7.6
87
|
Verified
8.8
170
|
Verified
6.8
65
8.8
178
|
Verified
7.0
62
|
Verified
Reporting
8.0
150
Feature Not Available
8.3
157
|
Verified
6.7
54
|
Verified
9.0
194
|
Verified
7.7
82
|
Verified
Media Monitoring
7.9
151
|
Verified
6.6
52
|
Verified
8.0
149
|
Verified
6.6
53
|
Verified
8.1
151
|
Verified
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
7.9
76
6.4
14
Agentic AI - Online Reputation Management
7.8
26
Not enough data
8.3
25
Not enough data
8.3
24
Not enough data
8.2
25
Not enough data
8.3
25
Not enough data
8.3
25
Not enough data
Categories
Categories
Shared Categories
Reviews.io and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Reviews.io has no unique categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
25.6%
Apparel & Fashion
8.6%
Consumer Goods
6.1%
Health, Wellness and Fitness
5.7%
Marketing and Advertising
3.7%
Other
50.3%
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Discussions
Reviews.io has no discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
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