Link copied to clipboard # Reviews.io vs Trustpilot Comparison - What are their main differences? Share [ Export ](/compare/reviews-io/trustpilot/export.csv) Reviews.ioTrustpilot[+ Add Product](#) Pricing **Reviews.io** Free Trial **$29.00** 300 Review Invites Per Month · Essentials **Trustpilot** Free Trial **Starting at $299.00** · Plus plan **Pricing Insights** from reviews Time to Implement **Reviews.io** 1 monthFaster Based on 156 responses **Trustpilot** 2 months Based on 44 responses Return on Investment **Reviews.io** 8 months13 months sooner Based on 125 responses **Trustpilot** 21 months Based on 35 responses Perceived Cost **Reviews.io** $$$$$ **Trustpilot** $$$$$ Average Discount **Reviews.io** 8% **Trustpilot** 13%5% more ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") ![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Reviews.io** [ Customer Support (91) ](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315886&qs=pros-and-cons#reviews)[ Helpful (53) ](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315732&qs=pros-and-cons#reviews)[ Expensive (11) ](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315770&qs=pros-and-cons#reviews)[ Poor Customer Support (8) ](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315630&qs=pros-and-cons#reviews) **Trustpilot** [ Ease of Use (10) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews)[ Reputation Management (5) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews)[ Review Issues (11) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews)[ Poor Customer Support (10) ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) Integrations **Reviews.io** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0d4e9aa5d1fff7bc6a95891d892053fd/attentive.png "Product Avatar Image") Attentive ](https://www.g2.com/products/attentive/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9954d1f1b2193bfcf0220bf84917e62e/bloomreach-bloomreach.jpg "Product Avatar Image") Bloomreach ](https://www.g2.com/products/bloomreach-bloomreach/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_426afa3a1d4ca2aaf5eec41a084a809b/boost-ai-search-discovery.png "Product Avatar Image") Boost AI Search & Discovery ](https://www.g2.com/products/boost-ai-search-discovery/reviews)[ View all ](https://www.g2.com/products/reviews-io/integrations) **Trustpilot** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bae0d8ff449f182a28f9e0f80ce0708b/contentstack.png "Product Avatar Image") Contentstack ](https://www.g2.com/products/contentstack/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image") Dotdigital ](https://www.g2.com/products/dotdigital/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-my-business.jpeg "Product Avatar Image") Google My Business ](https://www.g2.com/products/google-my-business/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/reviews)[ View all ](https://www.g2.com/products/trustpilot/integrations) Screenshots **Reviews.io** ![Reviews.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/203944/display-seller-ratings.png) **Trustpilot** ![Trustpilot screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1465146/SD-983---Business-HP.png) **Ratings** from reviews Meets Requirements **Reviews.io** 9.2 9.2554 **Trustpilot** 7.4 7.4224 Ease of Use **Reviews.io** 8.9 8.9560 **Trustpilot** 8.0 8.0230 Ease of Setup **Reviews.io** 8.6 8.6428 **Trustpilot** 7.7 7.7136 Ease of Admin **Reviews.io** 9.0 9.0326 **Trustpilot** 7.8 7.8109 Quality of Support **Reviews.io** 9.6 9.6557 **Trustpilot** 6.8 6.8211 Has the product been a good partner in doing business? **Reviews.io** 9.4 9.4326 **Trustpilot** 6.8 6.8107 Product Direction (% positive) **Reviews.io** 9.3 9.3500 **Trustpilot** 6.1 6.1219 **Features** ratings from reviews Review Management 8.5 252 6.0 61 Online Reputation Management 8.3 282 6.9 104 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 85.3% Mid-Market(51-1000 emp.) 13.9% Enterprise(\> 1000 emp.) 0.8% Small-Business(50 or fewer emp.) 85.3% Mid-Market(51-1000 emp.) 13.9% Enterprise(\> 1000 emp.) 0.8% Small-Business(50 or fewer emp.) 62.1% Mid-Market(51-1000 emp.) 32.8% Enterprise(\> 1000 emp.) 5.1% Small-Business(50 or fewer emp.) 62.1% Mid-Market(51-1000 emp.) 32.8% Enterprise(\> 1000 emp.) 5.1% **Reviewers' Industry** [![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io")](https://www.g2.com/products/reviews-io/reviews) Reviews.io Retail 25.8% Apparel & Fashion 8.6% Consumer Goods 6.0% Health, Wellness and Fitness 5.6% Marketing and Advertising 3.9% Other 50.2% [![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot")](https://www.g2.com/products/trustpilot/reviews) Trustpilot Financial Services 13.9% Retail 7.2% Marketing and Advertising 6.8% Computer Software 4.4% Consumer Goods 4.0% Other 63.7% Alternatives **Reviews.io Alternatives** ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") [ Bazaarvoice ](/products/bazaarvoice/reviews) ![Okendo](https://images.g2crowd.com/uploads/product/hd_favicon/94f6cb57dd82371f3a5437d9da6f71c7/okendo.svg "Okendo") [ Okendo ](/products/okendo/reviews) ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") [ Yotpo ](/products/yotpo/reviews) **Trustpilot Alternatives** ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") [ Bazaarvoice ](/products/bazaarvoice/reviews) ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo") [ Yotpo ](/products/yotpo/reviews) ![Shopper Approved](https://images.g2crowd.com/uploads/product/hd_favicon/8ac4153e221f3229ba8a6b810d223d42/shopper-approved.svg "Shopper Approved") [ Shopper Approved ](/products/shopper-approved/reviews) ## Reviews.io vs Trustpilot FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Reviews.io vs Trustpilot? Reviews.io stands out from Trustpilot with a significantly higher G2 rating, stronger support scores, and more frequent reviewer praise for customer support. | [Reviews.io](https://www.g2.com/products/reviews-io/reviews) | [Trustpilot](https://www.g2.com/products/trustpilot/reviews) | | --- | --- | | 4.8/5 (652 reviews) | 3.4/5 (262 reviews) | | Small-Business | Small-Business | | 8.6 | 7.7 | | 9.6 | 6.9 | | Customer Support (91 all-time mentions) | Ease of Use (10 all-time mentions) | ### How do the pricing models of Reviews.io and Trustpilot compare? Reviews.io is rated as the stronger value compared to Trustpilot, with a higher satisfaction score on price and cost-related dimensions. - **Reviews.io:** In recent reviews, many buyers highlight fair pricing and better value, though some mention a desire for more bundled features. - **Trustpilot:** Recent reviewers frequently cite high pricing and limited value for commoditized features, with several noting steep costs for basic functionality. - **Switching reasons:** Multiple reviewers mention migrating to Reviews.io for more reasonable costs and better support. ### What are the best alternatives to Reviews.io and Trustpilot? Birdeye, Bazaarvoice, and Okendo are the top three alternatives to Reviews.io and Trustpilot according to G2 rankings. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Reviews.io](https://www.g2.com/products/reviews-io/reviews) | 4.8/5 (652 reviews) | Small-Business | Fair pricing, better value | Customer Support (91 all-time mentions) | | [Trustpilot](https://www.g2.com/products/trustpilot/reviews) | 3.4/5 (262 reviews) | Small-Business | High pricing, limited value | Ease of Use (10 all-time mentions) | | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4205 reviews) | Small-Business | — | — | | [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) | 4.2/5 (809 reviews) | Mid-Market | — | — | | [Okendo](https://www.g2.com/products/okendo/reviews) | 4.7/5 (430 reviews) | Small-Business | — | — | ### Which Online Reputation Management features should I prioritize when comparing Reviews.io and Trustpilot? Buyers should prioritize customer support, integrations, review management, pricing satisfaction, and widget flexibility when comparing Reviews.io and Trustpilot. - **Customer Support:** Reviews.io 9.6, Trustpilot 6.9; 91 all-time mentions for Reviews.io, 10 for Trustpilot. - **Integrations:** Reviews.io (Shopify 37, Klaviyo 28, WooCommerce 4 all-time mentions); Trustpilot (WooCommerce 1 all-time mention). - **Review Management:** Reviews.io (16 all-time mentions), Trustpilot (3 all-time mentions). - **Pricing Satisfaction:** Reviews.io is frequently cited for fair pricing, while Trustpilot is often described as expensive in recent reviews. - **Widget Flexibility:** Reviews.io receives recurring feedback on widget variety and usability, with several reviewers noting a desire for more customization. ### What are the pros and cons of Reviews.io vs Trustpilot? Reviews.io's headline strength is customer support, while Trustpilot's is ease of use. - **Reviews.io strengths:** Customer Support (91 all-time mentions), Helpful (53), Ease of Use (40), Team Helpfulness (33), Response Time (24), Easy Integrations (23), Service Quality (20), Review Management (16), User Interface (14). - **Reviews.io trade-offs:** Expensive (11), Poor Customer Support (8). - **Trustpilot strengths:** Ease of Use (10), Reputation Management (4), Easy Setup (3), Helpful (3), Review Management (3), User Interface (3). - **Trustpilot trade-offs:** Poor Customer Support (10), Review Issues (10), Review Manipulation (6), Expensive (5), Billing Issues (2), Delays (2). ### Is Reviews.io or Trustpilot better for small businesses? Reviews.io is the better fit for small businesses, supported by both segment share and reviewer sentiment. - **Reviews.io:** Largest segment is Small-Business; reviewers consistently highlight ease of use, responsive support, and value for small teams. - **Trustpilot:** Largest segment is Small-Business; recent reviews note challenges for small businesses, including initial rating skew and high pricing. ### Which Online Reputation Management platform has better integrations? Reviews.io is favored over Trustpilot for integrations, with more frequent and diverse integration mentions. - **Reviews.io:** Shopify (37 all-time mentions), Klaviyo (28), WooCommerce (4); reviewers frequently cite easy integration with e-commerce and marketing platforms. - **Trustpilot:** WooCommerce (1 all-time mention); integrations are mentioned less frequently and with less detail. ### How do Reviews.io and Trustpilot compare on customer support? Reviews.io outperforms Trustpilot on Quality of Support by a margin of 2.7 points (9.6 vs 6.9), a material difference. - **Reviews.io:** Reviewers consistently praise fast, knowledgeable, and proactive support, with 91 all-time mentions for customer support and 24 for response time. - **Trustpilot:** Support is cited as a trade-off, with 10 all-time mentions for poor customer support and recurring feedback about slow or unhelpful responses. ### Which is easier to implement, Reviews.io or Trustpilot? Reviews.io leads Trustpilot on Ease of Setup by 0.9 points (8.6 vs 7.7), a material advantage. - **Reviews.io:** Reviewers describe setup as straightforward, with frequent praise for onboarding support and guidance during migration. - **Trustpilot:** Setup is generally described as simple, but several reviewers note challenges with moderation and initial configuration, especially for small businesses. ### Which product has better Widgets? Reviews.io is favored for Widgets, with more frequent reviewer mentions and positive feedback on widget variety and usability. - **Reviews.io:** Widgets are cited in recent reviews for flexibility and ease of use, with recurring feedback on the desire for even more customization options. - **Trustpilot:** Widgets are mentioned positively in some reviews, but less frequently and with fewer details on customization or variety.