# Reviews.io vs Trustpilot Comparison --- ## AI Generated Summary - **G2 reviewers report** that Reviews.io excels in customer support, with users highlighting the quick response times and effective problem-solving from the support team. One user noted, "Always great customer service. Fast responses and really solving issues," which indicates a strong commitment to user satisfaction. - **Users say** that Reviews.io offers a seamless integration experience, particularly with platforms like Shopify. Reviewers appreciate how easy it is to add reviews to specific pages, making it a user-friendly choice for businesses looking to enhance their online presence. - **According to verified reviews** , Trustpilot is recognized for its authenticity, as all reviews come from verified users. This feature helps build trust among potential customers, with one user stating, "I like Trustpilot as the most genuine Review platform," which can be a significant factor for businesses focused on credibility. - **Reviewers mention** that while Trustpilot provides valuable insights for internal moderation and improvement, it may not match the ease of use that Reviews.io offers. Users have noted challenges with setup and administration on Trustpilot, which could impact day-to-day usability. - **G2 reviewers highlight** that Reviews.io has a higher overall satisfaction score, reflecting a more favorable user experience. With a star rating of 4.8 compared to Trustpilot's 3.4, it's clear that users find Reviews.io to be a more reliable and enjoyable platform for managing reviews. - **Users express** that Trustpilot, while effective for SEO visibility, may not provide the same level of flexibility and customization as Reviews.io. One user mentioned, "They make collecting reviews easy and are always there to help," but the overall sentiment suggests that Reviews.io may better cater to specific business needs. | | Reviews.io | Trustpilot | |---|---|---| | **Star Rating** | 4.8 out of 5 | 3.4 out of 5 | | **Total Reviews** | 648 | 258 | | **Largest Market Segment** | Small-Business (85.0% of reviews) | Small-Business (61.4% of reviews) | | **Entry Level Price** | $29.00 300 Review Invites Per Month | Starting at $299.00 | --- ## Top Pros & Cons ### Reviews.io Pros: - Customer Support (82 reviews) - Helpful (47 reviews) Cons: - Expensive (9 reviews) - Difficult Setup (6 reviews) ### Trustpilot Pros: - Ease of Use (10 reviews) - Reputation Management (4 reviews) Cons: - Poor Customer Support (10 reviews) - Review Issues (10 reviews) --- ## Ratings Comparison | Rating | Reviews.io | Trustpilot | |---|---|---| | **Meets Requirements** | 9.2 (538 reviews) | 7.5 (220 reviews) | | **Ease of Use** | 8.9 (544 reviews) | 8.1 (224 reviews) | | **Ease of Setup** | 8.6 (412 reviews) | 7.8 (130 reviews) | | **Ease of Admin** | 9.0 (315 reviews) | 7.8 (107 reviews) | | **Quality of Support** | 9.6 (542 reviews) | 6.9 (206 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (315 reviews) | 6.8 (105 reviews) | | **Product Direction (% positive)** | 9.3 (488 reviews) | 6.1 (215 reviews) | --- ## Pricing ### Reviews.io #### Entry-Level Pricing Plan: Essentials Price: $29.00 300 Review Invites Per Month Description: Build trust & drive conversions, it's easier than ever to get started. Key Features: - Product & Company Reviews - Photo & Video Reviews - Automated Review Collection [Browse all 4 editions](https://www.g2.com/products/reviews-io/pricing) #### Free Trial Yes ### Trustpilot #### Entry-Level Pricing Plan: Plus plan Price: Starting at $299.00 Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools. Key Features: - 8 widgets - 3 User logins - 200 monthly invitations [Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Review Management | Product | Score | Reviews | |---|---|---| | **Reviews.io** | 8.5/10 | 249 | | **Trustpilot** | 6.1/10 | 54 | #### Collection | Feature | Reviews.io | Trustpilot | |---|---|---| | **Authentification** | 8.3 (126 reviews) | 6.1 (38 reviews) ✓ Verified | | **Review Forms** | 8.8 (225 reviews) ✓ Verified | 6.5 (39 reviews) ✓ Verified | | **Personalization** | 8.6 (221 reviews) ✓ Verified | 5.8 (34 reviews) ✓ Verified | | **Engagement** | 8.6 (212 reviews) ✓ Verified | 6.7 (33 reviews) ✓ Verified | | **Community Q&A** | 8.2 (188 reviews) ✓ Verified | Feature Not Available | #### Agentic AI - Review Management | Feature | Reviews.io | Trustpilot | |---|---|---| | **Adaptive Learning** | 7.6 (14 reviews) | 5.7 (10 reviews) | | **Natural Language Interaction** | 8.0 (14 reviews) | 5.7 (10 reviews) | #### Moderation | Feature | Reviews.io | Trustpilot | |---|---|---| | **Reviewer Validation** | 8.9 (212 reviews) ✓ Verified | 6.0 (33 reviews) ✓ Verified | | **Response Types** | 8.8 (205 reviews) ✓ Verified | 5.7 (35 reviews) ✓ Verified | | **Legal Agreements** | 8.3 (177 reviews) ✓ Verified | 6.0 (27 reviews) ✓ Verified | #### Use Cases | Feature | Reviews.io | Trustpilot | |---|---|---| | **E-commerce** | 9.0 (198 reviews) ✓ Verified | 6.6 (30 reviews) ✓ Verified | | **Retail** | 8.6 (176 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | | **Customer Service** | 9.0 (205 reviews) ✓ Verified | 6.0 (32 reviews) ✓ Verified | #### Administration | Feature | Reviews.io | Trustpilot | |---|---|---| | **Incentives** | 7.6 (164 reviews) ✓ Verified | Feature Not Available | | **Syndication** | 8.0 (102 reviews) | 6.7 (27 reviews) ✓ Verified | | **Insights** | 8.4 (173 reviews) ✓ Verified | 6.8 (29 reviews) ✓ Verified | | **Content** | 8.7 (177 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | #### Display Options | Feature | Reviews.io | Trustpilot | |---|---|---| | **Badges** | 8.5 (172 reviews) ✓ Verified | 6.4 (29 reviews) ✓ Verified | | **Widgets** | 8.9 (198 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | | **Integration & APIs** | 8.8 (193 reviews) ✓ Verified | 5.8 (29 reviews) ✓ Verified | | **Marketing** | 8.5 (174 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | #### Generative AI | Feature | Reviews.io | Trustpilot | |---|---|---| | **AI Text Generation** | 8.0 (102 reviews) | 5.6 (16 reviews) | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **Reviews.io** | 8.3/10 | 269 | | **Trustpilot** | 6.9/10 | 102 | #### Consumer Intelligence | Feature | Reviews.io | Trustpilot | |---|---|---| | **Customer Feedback** | 9.4 (225 reviews) ✓ Verified | 7.7 (91 reviews) ✓ Verified | | **Competitive Intelligence** | 8.8 (170 reviews) ✓ Verified | 6.8 (66 reviews) | | **Sentiment Analysis** | 8.8 (179 reviews) ✓ Verified | 7.0 (63 reviews) ✓ Verified | #### Reporting | Feature | Reviews.io | Trustpilot | |---|---|---| | **Revenue Reporting** | 7.9 (151 reviews) | Feature Not Available | | **Corporate Reporting** | 8.2 (159 reviews) ✓ Verified | 6.8 (56 reviews) ✓ Verified | | **Dashboard** | 9.1 (207 reviews) ✓ Verified | 7.7 (83 reviews) ✓ Verified | #### Media Monitoring | Feature | Reviews.io | Trustpilot | |---|---|---| | **Social Networks Monitoring** | 7.9 (151 reviews) ✓ Verified | 6.6 (52 reviews) ✓ Verified | | **Social Media Management** | 8.0 (149 reviews) ✓ Verified | 6.6 (53 reviews) ✓ Verified | | **Digital Media Monitoring** | 8.1 (152 reviews) ✓ Verified | Feature Not Available | #### Generative AI | Feature | Reviews.io | Trustpilot | |---|---|---| | **AI Text Generation** | 7.9 (76 reviews) | 6.4 (14 reviews) | #### Agentic AI - Online Reputation Management | Feature | Reviews.io | Trustpilot | |---|---|---| | **Autonomous Task Execution** | 7.8 (26 reviews) | Not enough data | | **Multi-step Planning** | 8.3 (25 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (34 reviews) | Not enough data | | **Adaptive Learning** | 8.2 (25 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (25 reviews) | Not enough data | | **Decision Making** | 8.3 (25 reviews) | Not enough data | --- ## Categories **Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software) --- ## Reviewer Demographics ### By Company Size | Segment | Reviews.io | Trustpilot | |---|---|---| | **Small-Business** | 85.0% | 61.4% | | **Mid-Market** | 14.2% | 33.3% | | **Enterprise** | 0.8% | 5.3% | ### By Industry #### Reviews.io - **Retail:** 25.8% - **Apparel & Fashion:** 8.7% - **Consumer Goods:** 5.7% - **Health, Wellness and Fitness:** 5.5% - **Marketing and Advertising:** 3.9% - **Food & Beverages:** 3.0% - **Cosmetics:** 2.8% - **Automotive:** 2.5% - **Information Technology and Services:** 2.2% - **Sporting Goods:** 2.1% - **Other:** 37.8% #### Trustpilot - **Financial Services:** 14.3% - **Retail:** 7.3% - **Marketing and Advertising:** 6.5% - **Computer Software:** 4.5% - **Consumer Goods:** 4.1% - **Apparel & Fashion:** 3.7% - **Information Technology and Services:** 3.3% - **Internet:** 2.9% - **Consumer Electronics:** 2.9% - **Consumer Services:** 2.9% - **Other:** 47.8% --- ## Alternatives ### Alternatives to Reviews.io - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (376 reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (131 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2465 reviews) - [Loox](https://www.g2.com/products/loox/reviews) — 4.9/5 stars (30 reviews) ### Alternatives to Trustpilot - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (131 reviews) - [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2465 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews) - [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews) --- ## Top Discussions ### Reviews.io No discussions available for this product. ### Trustpilot - Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote > **Top comment:** "https://ltddeals.in/topicmojo/" - Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote > **Top comment:** "The contract is bullshit" - Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote > **Top comment:** "Not just flagged Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers. How is it Trustpilot..." - Title: [Anyone else found fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." - Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment > **Top comment:** "They are actually located in Denmark. They are global review service. But seriously, stay away from them . Is widely stated that the overcharge, the lock..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reviews-io-vs-trustpilot)