# Top platforms for self-service customer support knowledge

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Looking for the <strong>top tools for building self-service customer support knowledge bases</strong>. Here are a few highly rated options on G2’s Contact Center Knowledge Base category:</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/zendesk-support-suite/reviews"><strong>Zendesk Support Suite</strong></a> – Offers AI-powered search, multilingual help centers, and customizable self-service portals.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/document360/reviews"><strong>Document360</strong></a> – Provides structured article management, analytics, and an easy-to-use interface for creating public or internal knowledge bases.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/helpjuice/reviews"><strong>Helpjuice</strong></a> – Designed for fast setup and customization with detailed reporting on customer search behavior.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/guru/reviews"><strong>Guru</strong></a> – Centralizes and verifies knowledge, making it easy for teams to deliver consistent answers across channels.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/bloomfire/reviews"><strong>Bloomfire</strong></a> – Uses AI-driven search and content tagging to improve findability and collaboration for both customers and support agents.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which of these tools have you found most effective for improving self-service adoption and reducing ticket volume?</p>

##### Post Metadata
- Posted at: 6 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Has anyone tested how Zendesk Support Suite and Document360 compare in terms of article organization and multilingual support?&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 6 months ago





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