Tracker Reviews & Product Details

Tracker is an all-in-one AI-first platform built to power modern recruiting and staffing firms with the flexibility, automation, and insights they need to scale. By unifying Applicant Tracking, CRM, reporting, and workflow automation into a single solution, Tracker helps firms drive placements faster, reduce tech stack complexity, and unlock real-time insights at scale. At its core, Tracker is designed for firms that want more than a database—it’s a system of intelligence. Whether you’re building executive search pipelines, managing contract staffing workflows, or scaling skills-based hiring, Tracker blends automation and human judgment to keep recruiters focused on high-value work. Firms adopting Tracker consistently report cost savings, faster onboarding, and stronger team collaboration from day one. What Sets Tracker Apart Unified ATS + CRM With a fully integrated front-office system, teams manage candidate pipelines and client relationships side-by-side—avoiding context-switching, duplicate data, and missed opportunities. Automation That Works for You From screening templates to interview scheduling and offer workflows, Tracker’s automation tools help recruiters focus on building relationships instead of chasing down tasks. Built-In Compliance & Collaboration Features like single sign-on (SSO), GDPR-ready security, audit trails, and internal tagging make it easy to stay compliant while enabling real-time collaboration across your team. Actionable Reporting and Dashboards Tracker offers deep visibility into performance metrics, candidate activity, and client engagement, with exportable reports that support smarter, faster decision-making. Productivity Tools Like Capture The Capture Chrome extension lets you instantly import candidates and leads from LinkedIn, job boards, resumes, and email attachments—without scraping or manual entry. Stay compliant while dramatically speeding up sourcing.

Product Website

Seller

TrackerRMS

Languages Supported

English

Product Description

Tracker ATS & CRM is a web-based recruitment management and CRM solution designed for recruiting professionals across all industries.

Overview by

Andy Jones

Discussions

Tracker Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Tracker Integrations

(14)

Verified by Tracker

Tracker Media

Candidate Record

Dashboards

Longlist

Power Search

Report

Shortlist Card View

Official Downloads

(3)

edit

Branding Guide: How to Stand Out in the Recruitment Industry

eBook: 7 Ways to Increase the Productivity of Your Recruiters

Press Release: TrackerRMS’s New Evolution Release Puts Relationships Center Stage

Tracker Reviews (133)

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Jacob K.

Small-Business (50 or fewer emp.)

2/20/2020

"Amazing service for recruiting and Business Development!"

5/5

What do you like best about Tracker?

How easy it is to use and navigate from both a recruiting and a business development standpoint. By far the best service I have used. The support team is also very quick to answer any questions or fix any issues. Our HR also uses the product to track all communication with our current consultants and employees. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

There is nothing that I dislike to date. Review collected by and hosted on G2.com.

Laura M.

Senior Recruitment Consultant

Small-Business (50 or fewer emp.)

9/2/2019

"Excellent on every level"

5/5

What do you like best about Tracker?

I have been using Tracker in my recruitment role for over ten years and have recently moved to the new platform, Evolution. The transition was faultless thanks to the support received from our Account Manager and the various online tutorials available. Evolution is extremely intuitive and has made my working day even easier thanks to the enhancements made. Very few clicks required from adding a Client to placing the Candidate and I love the fact that I can now create an 'agency CV' from within the job record in a matter of seconds! Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I honestly have no negatives, I can't rate TrackerRMS highly enough :) Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

I can't recommend TrackerRMS Evolution highly enough for its ease of use, additional features added on a quarterly basis and excellent customer support, it's definitely worth looking at! Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Evolution has further enhanced my day due to its speed and ease of use. Minimal clicks around the whole system mean that I can work much faster and if I do ever have a query, the new Chat Bot feature puts me straight in touch with the support team so I get an answer instantly! Review collected by and hosted on G2.com.

Steve M.

Steve Machell

Small-Business (50 or fewer emp.)

9/2/2019

"Ticks all the boxes!"

5/5

What do you like best about Tracker?

We were very happy with Tracker before the upgrade to Evolution, but the new platform has improved productivity no end. Lightening speeds and endless features have transformed the way in which we work. Our Account Manager goes above and beyond to ensure we are using the product to its fullest and the UK support team are very quick to respond if we ever need assistance. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Nothing to dislike really. Any negatives I had with the system have all been addresses in Evolution. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Go for it! You won't be disappointed! Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

The benefits are endless. We are finding the prospecting piece extremely beneficial as it is putting us one step ahead of our competitors. Dashboards have become a vital element of our day too, the ability to see reports, hot lists and activities in one screen is a huge time saver. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/12/2019

"An ATS that allows you to work smarter, not just harder "

4.5/5

What do you like best about Tracker?

One of the best things about tracker is the integration. Specifically, the outlook add-in is a real time saver and encourages everyone to document. Another example is the chrome linked extender. This gives you the ability to create new candidates and client contacts with ease and then start tracking them....how many calls will it take to get this person on the phone....? Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I would like to see more automation around their campaign marketing features. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

ask for Taylor when it comes to the data migration process Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

It is a great collaboration tool which everyone likes to work with. Tracker has allowed me to quickly identify where I need coverage. The enhanced reporting features allow me to really examine all the different aspects to our business such as performance statistics per desk as well as track the ROI on our various paid subscriptions etc. Review collected by and hosted on G2.com.

Tracy W.

Talent Acquisition Manager

Mid-Market (51-1000 emp.)

8/13/2019

"Wonderful ATS solutions for companies desiring customizations"

4.5/5

What do you like best about Tracker?

What I like best about Tracker is the ability to add custom fields, which in turn can also be used in the report building function. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

A downside to Tracker is that custom fields that are located in both the candidate record and on the candidate's placement card are not able to be connected so that when either is updated the other automatically updates as well. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Make sure someone on staff has the time to dedicate to becoming an in-house expert on Tracker. Tracker's best feature, being highly customizable, could be a big challenge for a company that is not tech-savvy and is that is used to an ATS without customizability. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Our company has benefited from being able to use analytics from the metrics we are now able to gather with custom fields that are industry and in-house specific to the key decision-makers here. Review collected by and hosted on G2.com.

Azure A.

HR & Recruiting Specialist

Human Resources

Mid-Market (51-1000 emp.)

11/5/2019

"Look no further then TrackerRMS Evolution: great customer support & ever evolving technology!!"

4/5

What do you like best about Tracker?

I love their customer support because Tracker are so responsive, friendly, and true problem solvers. They make me feel like I am their only client!! If they can't fix the issue right then, the issue is placed on the next upgrade.... and they do not forget. Later upgrades have eventually solved my initial problems. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

At this time, I can not think of anything I dislike. It is just so much better than the ATS have had in the past. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

12/12/2019

"One of the best ATS' that I have used so far"

4.5/5

What do you like best about Tracker?

Very user friendly, the mobile site is easy to view as well, great visualization of job req status, ability to easily view and moved candidates through the process, easily showcases which candidates are in play and which are not. I love the visualization of this ATS. Great job on this product! Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I am not too positive how the postings work and I dont like that I cannot pin down jobs (like in bullhorn) where I can easily toggle between jobs or candidate. I was shown the "what have I done today" tab which is cool but not that I cannot remove anything from it. Look at bullhorn, copy their pin it down function it is very helpful ;) - also yall need a mobile app or a better mobile friendly site - most recruiters, account managers and sales people are consistently on the go and are working through their phone or tablet. This would be very helpful. Also - maybe a linkedin integration?? I heard that this is offered but we haven't done it. Hopefully it's not as glitchy as Bullhorn's Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Amazing and excellent customer service!! Simone did an excellent job in quickly setting up a same day call to walk me through creating reports and being very patient and kind with me through the process. She even sent in a ticket to get another button created for us so that I can do the reporting that I need to :) She is amazing and yall are lucky to have her. Be careful - someone might just recruit her out of there ;) Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Visualization of status of reqs, easily able to see who is in play and who hasnt. It is also easy to go back to the candidates that you contacted for an old req that might be good for a new one instead of just only having the ability to view the submitted candidates (like in e-recruit). This system reminds me alot of the CATS system that we used at my first recruiting position Review collected by and hosted on G2.com.

Vira T.

Director of Recruiting

Mid-Market (51-1000 emp.)

11/5/2019

"Evolution has some great improvements!"

3.5/5

What do you like best about Tracker?

The ability to move between candidates in a job without having to go to the full candidate profile has significantly increased the efficiency Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Evolution is a big improvement over previous Tracker version, and significantly lowered clicks in processes. Some parts of it still feel a little clunky like advancing candidates, and there is no history captured of the candidate's journey thru the job process. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Tracker is a great system. Do several demos so you understand the features and how they fit your processes before you implement Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

The LinkedIn add on has saved us time so that we don't have to go back and forth between LinkedIn and Tracker. We are able to add the candidate into Tracker right from the LinkedIn page. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/23/2019

"Exceptional Account Management and Effective ATS and CRM Functionality "

5/5

What do you like best about Tracker?

After using a variety of CRM systems throughout my career, Tracker RMS is intuitive, functional, wonderfully customizable, and practical to use for collecting, sorting, and reporting on data. The timesheet entry, editing, approval, and payment process is impressive and not overly technical, making it easier to gain buy-in from colleagues, candidates, consultants, etc. One of the most significant benefits of the platform and company behind the software is exceptional account management. Most of my career experience focused on customer success, and now, I have high standards when it comes to the level of support I receive as a client. Our dedicated account manager is responsive, intelligent, and tech-savvy. More importantly, she is genuinely friendly, an active listener, effective communicator, and educates me and our team when we get stuck. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

As with any software, new platform, change in service, the learning curve is the most challenging part. Getting up to speed with my colleagues when starting a new role can feel overwhelming and somewhat frustrating; however, having access to the extensive orientation library, online support chat feature, help articles, and my dedicated account manager has made the transition into my new position much more seamless. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Just because a product has a higher price and flashy brand name does not mean that the software is applicable to you, your company's goals, or useful to your team. The data entry should be meaningful, reliable, reportable, and easy to manage. And Tracker RMS does that impressively well. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Being able to track specific metrics, activities, and data points associated with our sales team, the recruitment team, the candidates, and administrators are invaluable. The reporting capabilities are a pleasant surprise after many years of fighting with rigid logic or limited data mining. Review collected by and hosted on G2.com.