Tracker Reviews & Product Details

It's very visually appealing and user friendly. TrackerRMS is a great CRM and ATS and can be fully customizable dependingon what you need. The implementation was very easy to accomplish. There was a lot of manual work to be done on our end (to build the data from the get-go) so as to ensure that the tool can satisfy our business needs. Integration took a few weeks but once the structure was in place, we started using it with ease. We use this every day - I actually never log out of it unless I get kicked out! The service has also been very good. I can always rely on someone getting back to me at a reasonable timeframe. Review collected by and hosted on G2.com.

I guess it being fully customizable also. A person's view will never be the same as another user's view. This also goes with reports. There should really be a standard set of reports (placements, projects, assignments, history, etc.) already available to the users. This can be helpful if and when you're only looking for general reports that's easily available. Review collected by and hosted on G2.com.

The support team is easily accessible and very friendly. Kristen has saved the day over and over again! The system is highly customizable with custom fields, making it easier for us to track the data we need. Review collected by and hosted on G2.com.

Some of the pre-existing fields did not track data the way we wanted it tracked. Also, the visibility of candidate data/notes requires clicking into more tabs, and records than in our previous system. Review collected by and hosted on G2.com.

TrackerRMS is totally customizable to each recuiter and/or account executives liking. TrackerRMS works with the latest automation technologies. (such as - having your data encryted, text messaging, document signing, integarating with all the job boards and much more. TrackerRMS has never had an outage and/or downtime. TrackerRMS has a personalized dashboard. Each employee comes in every morning and ready to start my day. Many calendar alerts and plug-ins are available. The search functions are incredible and the ATS works very well with searching candidates and job posting with other job boards sites. TrackerRMS is a one stop shop. It is easy to navigate and search through with the other portals. We have been very productive in our office and making more placements. TrackerRMS has helped bring our entire staff to a common platform with a common process. We are reaching more candidates and getting more client leads. The support team is available all the time, we can even do a quick online chat when you are experiencing an issue. TrackerRMS has weekly training and several webinars to watch. Review collected by and hosted on G2.com.

I haven't been able to really use their back office module as of yet. (Timesheets and Invoicing) but it is more error to me that I am not using it. Review collected by and hosted on G2.com.

Tracker has the capacity to handle so many different workflows and can evolve as your business evolves. We are currently in start-up phase with goals for significant growth over the next year and we feel confident knowing Tracker can handle our business' needs! The customer support is also phenominal, very quick to respond and always very helpful. Review collected by and hosted on G2.com.

The pearl is also a pitfall, very robust with numerous features so the learning curve is definitely there on ways to best utilize it for our business. Review collected by and hosted on G2.com.

I can send documents throug Tracker and every activities are recorded in Tracker. Review collected by and hosted on G2.com.

It is not so flexible. Although Tracker reads resumes and adds information from them automatically, we can't change the settings about the automatic system. Therefore, after the system reads the documents and adds information to each candidate's information, I have to edit most sections, including the LinkedIn URL, phone number, and address, every time. Review collected by and hosted on G2.com.

The most beneficial part of Tracker has been the outstanding customer support. The support team is easy to get in touch with, quick to reply, and they always offer solutions. Review collected by and hosted on G2.com.

The downside of Tracker is the delay in job postings to the job board. When I post a job it does not show immediately on Jobs + and that requires me to go back at a later time to ensure it was posted correctly. Review collected by and hosted on G2.com.

Personalized support is a huge perk. It is a very high functioning tool and can do a lot for both business development and recruiting. There is a cognos based reporting tool that has come in handy tracking our progress and making sure we are all on target. Review collected by and hosted on G2.com.

There are some restrictions on customizations and most of the time feature suggestions do not progress past that which is unfortunate. There are some delays in tickets but nothing that can't be worked around. Review collected by and hosted on G2.com.

The Customer Support team is top notch. When I have questions that arise, their chat functionality gives me immediate access to their Customer Service team in real time. If there are larger issues, their team works to help us find resolution. Morgan Volta is fantastic and we know when she's involved she will get our wants/needs met! Review collected by and hosted on G2.com.

The reporting functionality is not an intuitive as it could be-but, with proper training and some customization from the TrackerTeam, we are able to get our reporting needs met! Review collected by and hosted on G2.com.

From a recruiting prospective, this platform is so easy to navigate when it comes to sourcing in the system for candidates. Job/workflow progression is simple. Our representative and the chatbot staff are so great to work with and can usually provide a solution in a timely manner. Review collected by and hosted on G2.com.

The only downside I am currently having is understanding of how to build reports. Review collected by and hosted on G2.com.

Tracker RMS is a great CRM to use within recruitment because it's easy to use, lot#s of features and plenty of customisations with a full equipped academy built in with different steps, learning information and videos to choose from. Review collected by and hosted on G2.com.

My only downside is sometimes when you upload a CV to a job profile it does not attach and there is an error. Review collected by and hosted on G2.com.