Tracker Reviews & Product Details

The Customer Support team is top notch. When I have questions that arise, their chat functionality gives me immediate access to their Customer Service team in real time. If there are larger issues, their team works to help us find resolution. Morgan Volta is fantastic and we know when she's involved she will get our wants/needs met! Review collected by and hosted on G2.com.

The reporting functionality is not an intuitive as it could be-but, with proper training and some customization from the TrackerTeam, we are able to get our reporting needs met! Review collected by and hosted on G2.com.

Honestly, nothing. I’ve tried to find a redeeming feature, and there isn’t one that actually helps me as a working recruiter.

Anything they claim as a “best feature” is either outdated, clunky, or buried under so many rules and clicks that it becomes useless in real workflow.

The system doesn’t make me faster, it doesn’t make me more accurate, and it definitely doesn’t help me make money.

If anything, the best thing about Tracker is when I’m not logged into it Review collected by and hosted on G2.com.

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows.

Sequencing feels like doing Newton physics just to send a simple follow-up.

Their LinkedIn tool is terrible, even though they brag about being compliant.

Uploading data is almost impossible because their mapping rules make a basic spreadsheet import feel like a full-time project.

Integrations are weak or flat-out missing — RingCentral AI notes being the best example.

Anytime you bring up an issue, you get gaslighting, red herrings, or “we’re working on it” with no actual progress.

Tracker doesn’t help me make money.

It costs me money by slowing down sourcing, BD, and placements. It’s a burden, not a tool. Review collected by and hosted on G2.com.

What we appreciate most about Tracker is how it truly becomes the central hub for our business. It has allowed us to move away from juggling multiple systems and instead operate from one reliable source of truth. That alone has made a huge difference in how clearly we understand our data and day-to-day operations.

Tracker’s level of customization is one of its biggest strengths. We’ve been able to design processes that reflect how we actually work, rather than forcing our teams or clients into rigid workflows. As we’ve grown, especially in supporting government clients, Tracker has scaled with us. We’ve been able to adapt workflows, placements, and reporting to meet evolving compliance requirements and increasingly complex reporting needs without outgrowing the platform.

The reporting and data visibility we now have is something we didn’t realize we were missing before Tracker. With clearer insights into activity, trends, and performance, we’re able to make more confident, strategic decisions instead of reacting after the fact. On top of that, Tracker’s support team has been a true partner. Their responsiveness and willingness to help us think through solutions has made the platform even more valuable as our needs continue to grow. Review collected by and hosted on G2.com.

Because Tracker offers so much flexibility and customization, there can be a learning curve during setup, especially when building advanced workflows or complex reports. It takes time and intention to fully optimize the system. However, this is balanced out by the strength of the support team, who are knowledgeable, approachable, and genuinely invested in helping you get the most out of the platform. Review collected by and hosted on G2.com.

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our operations. The automation capabilities of Tracker are incredibly beneficial, allowing us to automate various processes, which in turn optimizes our team's time and improves documentation. This all-in-one CRM and ATS solution is user-friendly and easy to adopt. I also love the robust customer service experience provided by the Tracker RMS team, as they are open to our feedback and actively engage with us to discuss potential solutions and challenges, making them a great partner. Additionally, the ability to communicate with our talent or clients via sequences and the comprehensive reporting features, which allow us to analyze metrics driving our business, are integral advantages. I feel confident in their leadership team, which is committed to continually improving the product and updating it according to industry standards. Review collected by and hosted on G2.com.

I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization. Review collected by and hosted on G2.com.

Really like how responsive and helpful the Customer Support team is. Whenever our team has questions or runs into potential issues, the Tracker team is always available to assist and does so in a professional and friendly manner. I raised a potential issue regarding phone number search functions, and it appears to have already been fixed within 24 hrs. Review collected by and hosted on G2.com.

Nothing off the top of my mind. Considering the service and number of features they offer, everything is up to par in my opinion. Review collected by and hosted on G2.com.

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow. Review collected by and hosted on G2.com.

Nothing - happy with features we are using Review collected by and hosted on G2.com.

- decent feature-to-cost ratio, appropriately priced.

- generally works well - stable, very little downtime experienced.

- responsive, well-intentioned customer support.

- CRM tool helps manage BD efforts.

- comprehensive, if overly complicated, reporting suite. Review collected by and hosted on G2.com.

- It feels like the system is trying to do too much, with too many features that aren't fully developed.

- The development team doesn't seem as focused or responsive as we'd like, and their roadmap is unclear and poorly communicated.

- Most of the new features since 2020 are geared towards contract, temporary, and bulk recruitment, rather than full-time, permanent, and professional search. If your business is focused on permanent executive recruitment, there might be better systems out there.

- The priority seems to be on adding big, flashy features, but the important details for day-to-day use are being overlooked.

- It takes a lot of practice and training to get the most out of the reporting function. Review collected by and hosted on G2.com.

We rely on Tracker every day to manage our business, handling everything from taking notes to making phone calls. Review collected by and hosted on G2.com.

I wish it was separate from internet wifi Review collected by and hosted on G2.com.

I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took care of my ticket and was great to work with. She responded quickly, kept me informed, and solved the problem in no time. I really appreciate the quick help and clear communication; it made the whole process stress-free. Review collected by and hosted on G2.com.

Nothing that I have seen to dislike so far Review collected by and hosted on G2.com.

Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter to use one piece of tech is a challenge in itself), Tracker is constantly evolving and keeping up to date with the latest tools reducing the need for us to look elsewhere. Review collected by and hosted on G2.com.

Support is limited to ticketing only, it would be helpful to have a contact number for critical issues. Review collected by and hosted on G2.com.