# Tracker Reviews **Vendor:** TrackerRMS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.6/5.0 **Total Reviews:** 135 ## About Tracker Tracker is an all-in-one AI-first platform built to power modern recruiting and staffing firms with the flexibility, automation, and insights they need to scale. By unifying Applicant Tracking, CRM, reporting, and workflow automation into a single solution, Tracker helps firms drive placements faster, reduce tech stack complexity, and unlock real-time insights at scale. At its core, Tracker is designed for firms that want more than a database—it’s a system of intelligence. Whether you’re building executive search pipelines, managing contract staffing workflows, or scaling skills-based hiring, Tracker blends automation and human judgment to keep recruiters focused on high-value work. Firms adopting Tracker consistently report cost savings, faster onboarding, and stronger team collaboration from day one. What Sets Tracker Apart Unified ATS + CRM With a fully integrated front-office system, teams manage candidate pipelines and client relationships side-by-side—avoiding context-switching, duplicate data, and missed opportunities. Automation That Works for You From screening templates to interview scheduling and offer workflows, Tracker’s automation tools help recruiters focus on building relationships instead of chasing down tasks. Built-In Compliance & Collaboration Features like single sign-on (SSO), GDPR-ready security, audit trails, and internal tagging make it easy to stay compliant while enabling real-time collaboration across your team. Actionable Reporting and Dashboards Tracker offers deep visibility into performance metrics, candidate activity, and client engagement, with exportable reports that support smarter, faster decision-making. Productivity Tools Like Capture The Capture Chrome extension lets you instantly import candidates and leads from LinkedIn, job boards, resumes, and email attachments—without scraping or manual entry. Stay compliant while dramatically speeding up sourcing. ## Tracker Pros & Cons **What users like:** - Users value the **responsive and helpful customer support** of Tracker, making issue resolution efficient and effective. (10 reviews) - Users value the **robust customer service** of Tracker, praising their responsive support and collaborative approach. (9 reviews) - Users appreciate the **comprehensive features** of Tracker, enhancing efficiency and streamlining operations in one place. (4 reviews) - Users appreciate the **clear communication** from Tracker's support team, enhancing their overall experience and resolving issues quickly. (2 reviews) - Users value the **easy navigation** of Tracker, enhancing their workflow and overall experience with the product. (2 reviews) - Efficiency (2 reviews) - Email Communication (2 reviews) - Users appreciate the **excellent functionality** and stable performance of Tracker, combined with responsive customer support. (2 reviews) - Integrations (2 reviews) - Reporting (2 reviews) **What users dislike:** - Users face **poor customer support** limited to ticketing, lacking direct contact options for urgent issues. (4 reviews) - Users feel Tracker needs **significant improvements** , citing clunkiness, weak integrations, and unclear development focus. (3 reviews) - Users report a challenging **learning curve** requiring extensive practice and training to fully utilize Tracker's features. (3 reviews) - Users find Tracker's **complexity overwhelming** , as its convoluted features hinder efficiency and usability in everyday tasks. (2 reviews) - Users struggle with **difficulty understanding** the system due to its overwhelming and poorly communicated features. (2 reviews) - Performance Lag (2 reviews) - Users face **access limitations** with Tracker, experiencing clunky navigation and challenging data uploads that hinder productivity. (1 reviews) - Clunky Interface (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) ## Tracker Reviews ### 1. Director of People Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley S. | Director of People Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Tracker?** The Customer Support team is top notch. When I have questions that arise, their chat functionality gives me immediate access to their Customer Service team in real time. If there are larger issues, their team works to help us find resolution. Morgan Volta is fantastic and we know when she's involved she will get our wants/needs met! **What do you dislike about Tracker?** The reporting functionality is not an intuitive as it could be-but, with proper training and some customization from the TrackerTeam, we are able to get our reporting needs met! **What problems is Tracker solving and how is that benefiting you?** Tracker helps us with all of our ATS, CRM, Timekeeping and Invoicing needs. ### 2. A system that has failed to keep up with the time **Rating:** 0.0/5.0 stars **Reviewed by:** Matthew H. | President-Manufacturing and Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Tracker?** Honestly, nothing. I’ve tried to find a redeeming feature, and there isn’t one that actually helps me as a working recruiter. Anything they claim as a “best feature” is either outdated, clunky, or buried under so many rules and clicks that it becomes useless in real workflow. The system doesn’t make me faster, it doesn’t make me more accurate, and it definitely doesn’t help me make money. If anything, the best thing about Tracker is when I’m not logged into it **What do you dislike about Tracker?** Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics just to send a simple follow-up. Their LinkedIn tool is terrible, even though they brag about being compliant. Uploading data is almost impossible because their mapping rules make a basic spreadsheet import feel like a full-time project. Integrations are weak or flat-out missing — RingCentral AI notes being the best example. Anytime you bring up an issue, you get gaslighting, red herrings, or “we’re working on it” with no actual progress. Tracker doesn’t help me make money. It costs me money by slowing down sourcing, BD, and placements. It’s a burden, not a tool. **What problems is Tracker solving and how is that benefiting you?** None, it is a roadblock to me at the moment. Tracker makes my workflow more complicated ### 3. A Flexible, Scalable Platform That Grows With You **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Tracker?** What we appreciate most about Tracker is how it truly becomes the central hub for our business. It has allowed us to move away from juggling multiple systems and instead operate from one reliable source of truth. That alone has made a huge difference in how clearly we understand our data and day-to-day operations. Tracker’s level of customization is one of its biggest strengths. We’ve been able to design processes that reflect how we actually work, rather than forcing our teams or clients into rigid workflows. As we’ve grown, especially in supporting government clients, Tracker has scaled with us. We’ve been able to adapt workflows, placements, and reporting to meet evolving compliance requirements and increasingly complex reporting needs without outgrowing the platform. The reporting and data visibility we now have is something we didn’t realize we were missing before Tracker. With clearer insights into activity, trends, and performance, we’re able to make more confident, strategic decisions instead of reacting after the fact. On top of that, Tracker’s support team has been a true partner. Their responsiveness and willingness to help us think through solutions has made the platform even more valuable as our needs continue to grow. **What do you dislike about Tracker?** Because Tracker offers so much flexibility and customization, there can be a learning curve during setup, especially when building advanced workflows or complex reports. It takes time and intention to fully optimize the system. However, this is balanced out by the strength of the support team, who are knowledgeable, approachable, and genuinely invested in helping you get the most out of the platform. **What problems is Tracker solving and how is that benefiting you?** Tracker has helped us solve challenges around disconnected systems, manual processes, and limited reporting visibility. By bringing recruiting, marketing, automation, timekeeping, and reporting into one platform, we’ve reduced manual work, improved data accuracy, and created more consistent processes across teams. The biggest benefit has been clarity. Tracker’s reporting allows us to better support our government clients by meeting enhanced reporting and compliance expectations while also giving leadership a clear picture of what’s happening in the business. This visibility has helped us scale with confidence, strengthen accountability, and make smarter, more proactive decisions. **Official Response from stormie haller:** > hank you so much for taking the time to share this, and for putting it so thoughtfully! Hearing that Tracker has become your true source of truth and that it's scaled alongside your growth, especially in the complex world of government staffing, is exactly what we work toward every day. You nailed something we believe deeply: a platform should fit the way you work, not the other way around. The fact that your team has been able to build workflows that reflect your actual processes and meet evolving compliance needs is a testament to both the flexibility of the platform and the intentionality your team brought to implementing it. I also love that you gave an honest nod to the learning curve. We'd rather give you a platform with real depth and a team to help you unlock it than one that keeps things simple by limiting what's possible. I'll make sure our support team sees this because they genuinely love hearing that their partnership is making a difference. Thank you for trusting us to grow with you. We're not done yet! ### 4. Unified Solution Simplifies Operations with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Tracker?** I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our operations. The automation capabilities of Tracker are incredibly beneficial, allowing us to automate various processes, which in turn optimizes our team's time and improves documentation. This all-in-one CRM and ATS solution is user-friendly and easy to adopt. I also love the robust customer service experience provided by the Tracker RMS team, as they are open to our feedback and actively engage with us to discuss potential solutions and challenges, making them a great partner. Additionally, the ability to communicate with our talent or clients via sequences and the comprehensive reporting features, which allow us to analyze metrics driving our business, are integral advantages. I feel confident in their leadership team, which is committed to continually improving the product and updating it according to industry standards. **What do you dislike about Tracker?** I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization. **What problems is Tracker solving and how is that benefiting you?** I use Tracker to centralize workflows, automate processes, link client and placement data, and optimize efficiency, benefiting our staffing firm and job board solutions. ### 5. Top Notch Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Job Board Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Tracker?** Really like how responsive and helpful the Customer Support team is. Whenever our team has questions or runs into potential issues, the Tracker team is always available to assist and does so in a professional and friendly manner. I raised a potential issue regarding phone number search functions, and it appears to have already been fixed within 24 hrs. **What do you dislike about Tracker?** Nothing off the top of my mind. Considering the service and number of features they offer, everything is up to par in my opinion. **What problems is Tracker solving and how is that benefiting you?** helps manage our large database of clients and candidates in a clean and efficient way. Allows us to run a smooth and organized operation. It's scalability is very helpful as we continue to grow. ### 6. Outstanding Support, Smooth Integrations, and Easier Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah-Lee N. | Group Board Director / Transformation Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Tracker?** Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow. **What do you dislike about Tracker?** Nothing - happy with features we are using **What problems is Tracker solving and how is that benefiting you?** Better use of the data to improve consistent communication, quicker sourcing tools and speed to market. Improving fill rate. ### 7. feature-rich RMS that's still tying to figure out what it wants to be. **Rating:** 3.0/5.0 stars **Reviewed by:** David R. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Tracker?** - decent feature-to-cost ratio, appropriately priced. - generally works well - stable, very little downtime experienced. - responsive, well-intentioned customer support. - CRM tool helps manage BD efforts. - comprehensive, if overly complicated, reporting suite. **What do you dislike about Tracker?** - It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focused or responsive as we'd like, and their roadmap is unclear and poorly communicated. - Most of the new features since 2020 are geared towards contract, temporary, and bulk recruitment, rather than full-time, permanent, and professional search. If your business is focused on permanent executive recruitment, there might be better systems out there. - The priority seems to be on adding big, flashy features, but the important details for day-to-day use are being overlooked. - It takes a lot of practice and training to get the most out of the reporting function. **Recommendations to others considering Tracker:** Tracker RMS is a decathlete - it does a lot of things well, with no real glaring deficiencies. Our entire team is happy with Tracker and we won't be changing any time soon. **What problems is Tracker solving and how is that benefiting you?** - collaboration - data collection/analysis - search mgmt - business development mgmt ### 8. Tracker rms **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Tracker?** We rely on Tracker every day to manage our business, handling everything from taking notes to making phone calls. **What do you dislike about Tracker?** I wish it was separate from internet wifi **What problems is Tracker solving and how is that benefiting you?** Recruiting in general, being able to search through candidates more efficiently. **Official Response from Mackenzie Baron:** > Thanks so much for your feedback! We’re thrilled to hear that Tracker makes your job easier—it’s what we’re here for! We understand that slow internet can impact performance, and if you ever encounter issues, our support team is ready to assist. ### 9. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alano S. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Tracker?** I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took care of my ticket and was great to work with. She responded quickly, kept me informed, and solved the problem in no time. I really appreciate the quick help and clear communication; it made the whole process stress-free. **What do you dislike about Tracker?** Nothing that I have seen to dislike so far **What problems is Tracker solving and how is that benefiting you?** Helps keep contacts and tasks organized ### 10. An all in one solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Tracker?** Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter to use one piece of tech is a challenge in itself), Tracker is constantly evolving and keeping up to date with the latest tools reducing the need for us to look elsewhere. **What do you dislike about Tracker?** Support is limited to ticketing only, it would be helpful to have a contact number for critical issues. **What problems is Tracker solving and how is that benefiting you?** Tracking is creating an all-in-one solution where we can manage records, generate marketing campaigns, and search job boards. ### 11. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Angela S. | Operations Admin/Payroll Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tracker?** The ease of being able to get in touch with someone if I need help and cannot locate it on the training guides **What do you dislike about Tracker?** Sometimes I like to talk to a person instead because I can rely clearer about my goal of my question. **What problems is Tracker solving and how is that benefiting you?** Tracker is helping me get a better understanding with reporting where my candidates are coming from as well as customize surveys through web forms **Official Response from stormie haller:** > Thank you so much for taking the time to share your experience. We’re thrilled to hear that Tracker’s support — whether through our in-app chat or training guides — makes it easy for you to get help when you need it. We know sometimes it’s helpful to speak with a person directly, so please let us know if you need to schedule a call with our team and we will get that scheduled. Thank you again for being part of the Tracker community! Best, Stormie & the Tracker Support Team ### 12. Review on TrackerRMS **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Tracker?** Customer support is good when helping with the issues we have raised. **What do you dislike about Tracker?** Have a few issues a month where parts of Tracker go down. **What problems is Tracker solving and how is that benefiting you?** Very good campaigns - easy to use **Official Response from Mackenzie Baron:** > Thank you for taking the time to share your experience with Tracker on G2. We're really glad to hear that you’ve found our customer support team helpful and that you’re enjoying the ease of use with our campaign tools. That said, we’re sorry to hear that you've been encountering periodic issues with parts of Tracker going down. This definitely isn’t the experience we aim to provide, and we’d love to investigate further to get to the bottom of it. Could you please reach out to us at support@tracker-rms.com with more details about the issues you’re seeing? The more information you can share, the better we can support you and work on a solution. Looking forward to hearing from you and making things right! ### 13. Very positive experience, so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Tracker?** First, the customer service. The fact that you can type in the message help ticker at the bottom and actually get a live person, instead of AI, is EXTREMELY useful! I also love that you can click/drag a resume to their drop box and it automatically will create a candidate's profile for you, which saves tons of times. This is an ATS everyone in the recruiting space should be using. **What do you dislike about Tracker?** So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial. **What problems is Tracker solving and how is that benefiting you?** It just saves me a lot of time and helps keeps my candidates/companies/contacts organized. Also, it's nice I don't have to call to troubleshoot something. ### 14. Review of Tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy B. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Tracker?** As a Recruiter turned Account Executive striving to streamline processes and enhance efficiency, I recently started using Tracker in my operations, and the results have been impressive. The interface is intuitively designed, making it easy for both seasoned recruiters and newcomers to navigate. The dashboard provides a comprehensive overview of candidate pipelines, client interactions, and key metrics, ensuring that no important detail is overlooked. Customizable views and filters allow for personalized workflows, accommodating diverse recruitment and account management needs. Additionally, the customer support provided by Tracker's team has been exceptional. From onboarding assistance to ongoing technical support, their responsiveness and expertise have ensured a smooth transition and continuous operational support. **What do you dislike about Tracker?** As a newer user of Tracker, there isn't anything that I dislike about it that I've discovered. **What problems is Tracker solving and how is that benefiting you?** The ability to integrate with other essential tools and platforms enhances Tracker's utility within our tech stack. **Official Response from stormie haller:** > We're thrilled to hear that Tracker has been instrumental in streamlining your operations and enhancing efficiency as you transitioned from recruiting to account management. Our intuitive interface, comprehensive dashboard, and customizable views are designed to cater to diverse recruitment and account management needs. We're also glad to hear that our customer support has been exceptional in ensuring a smooth transition and continuous operational support. Thanks, Tammy! ### 15. Easy ATS for new recruiters **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia M. | Technical Recruiter - Nuclear Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Tracker?** I enjoy the dashboards the most - as it is a great to see how well a recruiter is performing day to day / month to month. The quick response from Eric today was also great, had my issue resolved in less than 20 mins. Being new to recruitment, I had never used an ATS before but I find tracker very easy to use. **What do you dislike about Tracker?** Having to open up the full candidate profile to send trackable emails sometimes is a bit of an inconvience. **What problems is Tracker solving and how is that benefiting you?** I had an issue with my LogicMelon plugin - it has resolved in 20 mins via a chat channel which was great. Didn't take away for me doing my job while responding to Eric **Official Response from stormie haller:** > We're thrilled to hear that you find Tracker easy to use and that our support team was able to quickly resolve your issue. Really appreciate the additional feedback as well. ### 16. REALLY GOOD, REAL HELP in REAL TIME from Kristen, Eric and Andrew... Lifesavers! **Rating:** 4.5/5.0 stars **Reviewed by:** Erica C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Tracker?** We've been working with Tracker for several years, and no matter how big they grow, they still offer a level of speed and responsiveness that I find so reassuring. The product has evolved significantly since we migrated from Bullhorn. What an outstanding upgrade. The chat help (Kristen, Eric and Andrew specifically) is always friendly, patient and resourceful. I'm in Tracker ALL day communicating with clients and our Talent, I'm so grateful for a tool that's as easy to use, while constantly offering new features and upgrades. **What do you dislike about Tracker?** I do wish there was 24 hour actual chat help, but the support videos always get me through. **What problems is Tracker solving and how is that benefiting you?** Saves time - the automations and templates work well! **Official Response from stormie haller:** > Thank you for your kind words about Kristen, Eric, and Andrew! We're delighted to hear that Tracker has been a valuable tool for you in communicating with clients and talent. We appreciate your feedback about the need for 24-hour chat help, and we'll continue to work on providing the best support experience for our users. ### 17. This is an excellent ATS for small recruiting firms and the Kristen has been very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia D. | Partner & Executive Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Tracker?** I am new to Tracker, but it has excellent functionality, is relatively easy to use, and has an excellent support staff, especially Kristen. **What do you dislike about Tracker?** Now that all of my data has been imported, there is nothing I don't like about the system. It is exactly what I need. **What problems is Tracker solving and how is that benefiting you?** It is making it easier for me to keep track of all of my recruiting activities and also allows me to assemble marketing campaigns for my services. I can reach out to prospective candidates and employes to introduce my services. **Official Response from stormie haller:** > Thank you for your kind review of Tracker! We're delighted to hear that you're finding it valuable as a new user, especially for a small recruiting firm like yours. It's our mission to provide an ATS that's both powerful and user-friendly, so your feedback on its functionality and ease of use is particularly encouraging. We're also proud of our support staff, who are always ready to assist our customers in getting the most out of Tracker. We're also happy to hear that Tracker is helping you streamline your recruiting activities and even empower you to create marketing campaigns. That's exactly the kind of impact we aim to have on our customers' businesses. Thank you again for choosing Tracker, and please don't hesitate to reach out if you have any questions or need assistance along the way! ### 18. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Tracker?** The quick replies once a ticket has been issued. **What do you dislike about Tracker?** I wish the training was more in-depth, I find I have to use the ticket support help to get the things I need created, reports, placement emails etc. **What problems is Tracker solving and how is that benefiting you?** Creating Reports to see our placement/open job data! **Official Response from stormie haller:** > Thanks for the review, Tricia, and your kind words about our support team. We pride ourselves on not only our software but the quality of support we provide our customers. In regards to training materials, our team has recently spent ample hours updating and adding help files to our training academy. Hopefully you will find these useful. ### 19. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Angela D. | Senior Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Tracker?** Tracker Customer Service is great!! They have a chat option and its a real person! NOT A BOT. Also they actually help! Especially great for newer recruiters to be able to trouble shoot technical issues directly with admins. **What do you dislike about Tracker?** There is no option for Arizona timezone so we have to change the timezones even though in AZ we dont change timezones to maintain the correct time. Not a huge deal, just something that probably needs to be updated. **What problems is Tracker solving and how is that benefiting you?** Easy and quick to use. I can easily enter candidate information and drop resumes into the tool. **Official Response from stormie haller:** > Thank you so much for taking the time to share your positive experience with Tracker's customer service! We're thrilled to hear that our chat support and dedicated team have been helpful, especially for newer recruiters. We pride ourselves on providing prompt and effective assistance, and your feedback confirms we're on the right track. We appreciate you bringing the Arizona timezone issue to our attention. We understand how that can be inconvenient, and we'll certainly take it into consideration as we continue to improve and update Tracker. It's also great to know that you find Tracker easy and quick to use. Our goal is to streamline the recruiting process, making it as efficient as possible for you to manage candidate information. Thanks again for your valuable review. We look forward to continuing to provide you with excellent service and a user-friendly platform. ### 20. Top Notch Business Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Tracker?** We upgraded our system to Tracker a little over a year ago. We have been very pleased with the change because of two key reasons: 1) The system is extremely customizable. This is critical for us because we are a very non-traditional recruiting firm. 2) The support has been exceptional. Our relationship began with Noah who is hands down the best integration partner I've ever worked with and the support we get in the online chat from Eric and Kristin has always been timely, professional, and personal. I've always felt like everyone I've worked with at Tracker cares about our business and making Tracker the best it can be for us. **What do you dislike about Tracker?** There are occaisionally functions we would like that the system cannot accomodate because of our unique needs. However, to date, support has always helped us find a way to accomplish what we're trying to do in an acceptable way. **What problems is Tracker solving and how is that benefiting you?** It helps us keep track of our candidate pool and enables us to interact with them efficiently. It also helps us report on our progress and track the outreach and time investment from our recruiters. ### 21. Dynamic and User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Diana R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Tracker?** Britanny provided us with a great onboarding experience and customer service. She was responsive, provided thoughtful advice to our questions, and was always proactive to our needs. The platform is simple to use and user-friendly. The implementation process has been easy. **What do you dislike about Tracker?** I would like more flexibility around customizing some of the standard fields and cards. **What problems is Tracker solving and how is that benefiting you?** Based on the data captured by the Tracker tool, we are able to achieve several benefits. Firstly, the CRM functionality of the tool enables us to manage our customer interactions in a more organized and efficient manner. This allows for better communication with our clients, resulting in improved relationships and more business opportunities. Secondly, the reporting and data capturing features help us to gain insights into our business operations. We are able to track our performance metrics, analyze the data, and identify areas for improvement. This helps us to make data-driven decisions and optimize our processes for better efficiency. Thirdly, the automation capabilities of Tracker helps us to streamline our workflows and reduce manual effort. This frees up our staff to focus on more strategic tasks, leading to increased productivity and better output. Finally, the candidate engagement functionality of the tool allows us to better engage with potential job candidates, resulting in better recruitment outcomes. Overall, Tracker is a valuable tool that has helped us to improve our operations and deliver better outcomes for our business. ### 22. Tracker is my favorite ATS! **Rating:** 5.0/5.0 stars **Reviewed by:** Hanson M. | Sr. Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Tracker?** Tracker has a clear and simple layout which makes it easy to use. I also like that there is an app available. **What do you dislike about Tracker?** My only issue is that there could be less fields to put information. It seems like there are often 3 or 4 areas to put notes in when it could just be in one location. **What problems is Tracker solving and how is that benefiting you?** The automation and bulk messaging features are of the most benefit to me. **Official Response from stormie haller:** > Thank you for your positive feedback! We're happy to hear that you find Tracker's layout clear and simple, and that the app is useful to you. ### 23. Tracker Customer Support review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Tracker?** I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded immediately with clear and easy-to-follow instructions. She was incredibly helpful and made the process so much easier. **What do you dislike about Tracker?** Nothing yet. Although I haven't fully explored all its features yet, from what I've experienced so far, it's an excellent system **What problems is Tracker solving and how is that benefiting you?** N/a ### 24. Great tool and fully customizable! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Tracker?** It's very visually appealing and user friendly. TrackerRMS is a great CRM and ATS and can be fully customizable dependingon what you need. The implementation was very easy to accomplish. There was a lot of manual work to be done on our end (to build the data from the get-go) so as to ensure that the tool can satisfy our business needs. Integration took a few weeks but once the structure was in place, we started using it with ease. We use this every day - I actually never log out of it unless I get kicked out! The service has also been very good. I can always rely on someone getting back to me at a reasonable timeframe. **What do you dislike about Tracker?** I guess it being fully customizable also. A person's view will never be the same as another user's view. This also goes with reports. There should really be a standard set of reports (placements, projects, assignments, history, etc.) already available to the users. This can be helpful if and when you're only looking for general reports that's easily available. **What problems is Tracker solving and how is that benefiting you?** When I need to pull a summary report - it provides a great outline. However, it's bothersome to keep making reports and customizing it all the time. Tracking invoices paid and raised is VERY valuable. Especially it having integrated with our QBO. That's a great feature. ### 25. Great Customer Support Team and Customizable Options **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Tracker?** The support team is easily accessible and very friendly. Kristen has saved the day over and over again! The system is highly customizable with custom fields, making it easier for us to track the data we need. **What do you dislike about Tracker?** Some of the pre-existing fields did not track data the way we wanted it tracked. Also, the visibility of candidate data/notes requires clicking into more tabs, and records than in our previous system. **What problems is Tracker solving and how is that benefiting you?** Tracker has made our recruitment process more efficient with the use of templates and automation to keep our candidates' statuses up to date. Our team now has more time to spend recruiting new candidates instead of updating candidate data in multiple places. ### 26. Vice President of Technical Staffing **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | VP of Staffing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about Tracker?** TrackerRMS is totally customizable to each recuiter and/or account executives liking. TrackerRMS works with the latest automation technologies. (such as - having your data encryted, text messaging, document signing, integarating with all the job boards and much more. TrackerRMS has never had an outage and/or downtime. TrackerRMS has a personalized dashboard. Each employee comes in every morning and ready to start my day. Many calendar alerts and plug-ins are available. The search functions are incredible and the ATS works very well with searching candidates and job posting with other job boards sites. TrackerRMS is a one stop shop. It is easy to navigate and search through with the other portals. We have been very productive in our office and making more placements. TrackerRMS has helped bring our entire staff to a common platform with a common process. We are reaching more candidates and getting more client leads. The support team is available all the time, we can even do a quick online chat when you are experiencing an issue. TrackerRMS has weekly training and several webinars to watch. **What do you dislike about Tracker?** I haven't been able to really use their back office module as of yet. (Timesheets and Invoicing) but it is more error to me that I am not using it. **Recommendations to others considering Tracker:** If you are seeking a cloud based ATS that can customize any features to work well with your recuitment and sales team, please do not waste time and make the switch to TrackerRMS. The team is very knowlegable and will work very closely with your firm to ensure a successful migration. **What problems is Tracker solving and how is that benefiting you?** I can write a lot positive things on all the benefits we have experienced is using TrackerRMS. TrackerRMS is very automated and very user friendly cloud based ATS. Our recruiters and account executives are managing their clients and candidates more effectively. TrackerRMS can pretty much customize to your liking. As the administrator, it is so easy to change the workflow and views very easily. TrackerRMS allowed us to also save money on using their back office system for billing. It is a great ATS to use for a new hire that is new to the staffing industry as well. It helps the recruiters with tracking the full life cycle of a placement (from the resume download, →to the resume submittal to client →, to the interview with client → to the client placement $) ### 27. Our team loves using Tracker for our recruiting company! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Tracker?** Tracker has the capacity to handle so many different workflows and can evolve as your business evolves. We are currently in start-up phase with goals for significant growth over the next year and we feel confident knowing Tracker can handle our business' needs! The customer support is also phenominal, very quick to respond and always very helpful. **What do you dislike about Tracker?** The pearl is also a pitfall, very robust with numerous features so the learning curve is definitely there on ways to best utilize it for our business. **What problems is Tracker solving and how is that benefiting you?** Automating our processes which makes our business more streamlined and helps our communication with our team. ### 28. Very good! **Rating:** 4.5/5.0 stars **Reviewed by:** Ayumi I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about Tracker?** I can send documents throug Tracker and every activities are recorded in Tracker. **What do you dislike about Tracker?** It is not so flexible. Although Tracker reads resumes and adds information from them automatically, we can't change the settings about the automatic system. Therefore, after the system reads the documents and adds information to each candidate's information, I have to edit most sections, including the LinkedIn URL, phone number, and address, every time. **What problems is Tracker solving and how is that benefiting you?** They record all information, activities, and documents for over 5000 people quickly and pull the data into Excel. ### 29. Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Madison S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Tracker?** The most beneficial part of Tracker has been the outstanding customer support. The support team is easy to get in touch with, quick to reply, and they always offer solutions. **What do you dislike about Tracker?** The downside of Tracker is the delay in job postings to the job board. When I post a job it does not show immediately on Jobs + and that requires me to go back at a later time to ensure it was posted correctly. **What problems is Tracker solving and how is that benefiting you?** Tracker helps keep candidates organized and easy to find. When a new role comes available, the search feature is easy to use and shows relevant candidates. ### 30. Easy to use and constant support **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel J. | Economic Development Committee, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Tracker?** Personalized support is a huge perk. It is a very high functioning tool and can do a lot for both business development and recruiting. There is a cognos based reporting tool that has come in handy tracking our progress and making sure we are all on target. **What do you dislike about Tracker?** There are some restrictions on customizations and most of the time feature suggestions do not progress past that which is unfortunate. There are some delays in tickets but nothing that can't be worked around. **What problems is Tracker solving and how is that benefiting you?** We use tracker for the ATS but also the CRM side. They make it easier to communicate updates and notes between our sales team and our recruiters. It also helps us automate our sales marketing. It has been beneficial in creating better relationships with our candidates and our clients. ### 31. Easy to navigate and great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Nikki K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Tracker?** From a recruiting prospective, this platform is so easy to navigate when it comes to sourcing in the system for candidates. Job/workflow progression is simple. Our representative and the chatbot staff are so great to work with and can usually provide a solution in a timely manner. **What do you dislike about Tracker?** The only downside I am currently having is understanding of how to build reports. **What problems is Tracker solving and how is that benefiting you?** It houses all of our candidates and sales prospects, stores the data, and is used for mass reporting that we utlizie in leadership weekly, monthly, and annually. ### 32. Great CRM For Recruitment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Tracker?** Tracker RMS is a great CRM to use within recruitment because it's easy to use, lot#s of features and plenty of customisations with a full equipped academy built in with different steps, learning information and videos to choose from. **What do you dislike about Tracker?** My only downside is sometimes when you upload a CV to a job profile it does not attach and there is an error. **What problems is Tracker solving and how is that benefiting you?** Tracker provides an easy all in one service that allows myself as a recruiter to openly track candidates via the platform. It benefits me in so many ways that I have everything all in one platform, from profiles, CV's, noties and information, clients and I can even send text messages and emails from it. ### 33. Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine P. | Senior Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Tracker?** New to the program and the technical support has been very helpful and availble as needed. Send links and walk you thorugh process along with great follow up. It tough switching to a new platform but great to know the help is there **What do you dislike about Tracker?** Lots of steps to save - wish it had an auto save **What problems is Tracker solving and how is that benefiting you?** Being able to consolidate to one program **Official Response from Mackenzie Baron:** > Thank you for sharing your experience! We're glad to hear that our technical support team has been helpful with your transition to Tracker. We understand that switching to a new platform can be challenging, and we're here to make that process as smooth as possible. We appreciate your feedback about the saving process. Your suggestion for an auto-save feature is valuable, and we'll pass it along to our development team for consideration. Please don't hesitate to reach out if you have any more feedback or need further assistance. ### 34. Best ATS I’ve ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Tracker?** Tracker is an amazing ATS platform.very intuitive and comes with a lot of powerful automation features. It has been very helpful to streamline our recruitment process. Plus, the tech and product teams are very supportive and responsive to our requests and needs. **What do you dislike about Tracker?** Nothing comes to my mind based on my experience so far **What problems is Tracker solving and how is that benefiting you?** We need an easy to use ATS to track our requirement process. ### 35. Best ATS Around **Rating:** 5.0/5.0 stars **Reviewed by:** Sreyoshi G. | Senior Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Tracker?** What I like best about Tracker includes the integration with Oulook, CloudCall, and text messages. **What do you dislike about Tracker?** What is least helpful about Tracker is that sometimes the dashboard takes too long to load. **What problems is Tracker solving and how is that benefiting you?** Integration and ease of tracking applicants **Official Response from stormie haller:** > We appreciate your positive feedback and are committed to optimizing performance across the platform. ### 36. Your Ideal Applicant Tracking System! **Rating:** 5.0/5.0 stars **Reviewed by:** Olga N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Tracker?** - Easily accessible and comprehensive training materials and support documents. In addition, if we can't find a solution to an issue by searching support documents, we then use the online chat -- and it has been a fantastic experience. Extremely helpful! - Data and workflow management capabilities: we are able to track and visualize real-time date in regards of open jobs and each active candidate's journey. Plus, with the system's help, we are now able to organize our candidate pipelines and schedule in-bulk outreach messages when it is applicable. - TrackerRMS reporting module: customized reports have allowed us to gain a better understanding of the whole company and each individual's performance. Individual dashboards are also customizable which is a big plus for us. - Simple and swift integration with our website, job boards, texting services, telephony, etc. - Promising new AI functionality for sourcing and documentation purposes: recently we've started successfully using AI generated resume summaries. Most importantly, TrackerRMS has the best team of individuals that have supported us from the very start. Our dedicated account manager Brittany Daly's expertise has been unparalleled. She is responsive and supportive and is our true partner who is always available to address any questions promptly, help navigate the system, or develop a best practice around one of its features. I highly recommend TrackerRMS as we've had a very positive experience working with them this year. **What do you dislike about Tracker?** Cannot think of anything significant to dislike about the system. **What problems is Tracker solving and how is that benefiting you?** TrackerRMS helped us considerably automate and improve our recruitment processes as we witnessed a remarkable reduction in manual tasks and an increase in overall productivity since its implementation ### 37. Tracker has really helped us improve our business process and efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Justin S. | IT / Technology Recruiter - Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Tracker?** It's both ATS and CRM and having everything in one place has been transformative. The additional features - marketing, client portals, timesheeting etc - have meant that we can centralise a huge proportion of what we do into the one platform. That's saved us money and it's made us look better to both clients and candidates. It's easy to use and the support is fantastic. We're big advocates. **What do you dislike about Tracker?** None really, that we've found. It's been a genuinely positive experience. **What problems is Tracker solving and how is that benefiting you?** It pulls everything into one place - ATS, CRM, Marketing, Client Portals, Timesheeting. That has made us massively more efficient and saved time - it's actually proactively improved the way we do things. ### 38. A great user-friendly product with amazing onboarding and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Tracker?** The product is so intuitive and user-friendly, with a great interface and seamless integrations and implementation. The onboarding and customer support are best in class - they are responsive, friendly, consultative and they personalize everything to your needs. **What do you dislike about Tracker?** Minor functionality adjustments could make Tracker even better - like 1 click company imports from LinkedIn as an example. **What problems is Tracker solving and how is that benefiting you?** It has operationalized our sales and recruitment process and enhanced our offering to clients. It has improved operational efficiency, client reporting, client experience, candidate experience, accountability and data insights. ### 39. Surprisingly effective, easy to use and solid back end **Rating:** 3.5/5.0 stars **Reviewed by:** Larry J. | Senior Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Tracker?** Trackers ease of use make it very friendly to smaller companies that have limited resrouces for training. If you understand the job or recruiting, onboarding, selling in the recruiting industry, the tool is quite easy. Job postings are also quick and easy. This system is not bogged down with unnecessary workflows on the front end. Customer Support is solid and responsive. **What do you dislike about Tracker?** Terminology when assigning a contractor/temp is a bit cluncky. **What problems is Tracker solving and how is that benefiting you?** Tracker solved our iniital problem of utlization and cost. We reduced our expenses while getting a better sense of activity and productivity. ### 40. Excellent service with dedicated support! **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Tracker?** This service is incredibly helpful at actively managing your database of candidates for recruitment services with a robust system that beats out competitors. They are almost always ahead of the digital curve which gives us a major advantage in the recruitment industry. **What do you dislike about Tracker?** While they have a lot of promise there can be strange inconsistency in some other there services. Such as having radius searching available for all records except jobs. Or being unable to utilize external reminders to candidates based on an interview date when they have similar functions elsewhere in their system. **What problems is Tracker solving and how is that benefiting you?** The full suite of recruitment services from sourcing to placement support and follow up with clients. They do this through a highly adapative workflow while offering flexibility for your operations unique needs. ### 41. Great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Tracker?** Our team loves Tracker. It provides one location to house all of your clients and candidates and manage all aspects of the recruitment processes. **What do you dislike about Tracker?** I just need to dedicate more time to use all of Tracker's capabilities. They provide excellent training tools but must devote the time to use. **What problems is Tracker solving and how is that benefiting you?** Organizes and Tracks candidates through the recruitment process. **Official Response from Mackenzie Baron:** > Thank you so much for the positive feedback! We're thrilled to hear that your team loves using Tracker to manage your clients and candidates in one place. We understand that getting the most out of all our features can take time, and we're here to support you every step of the way. If you ever need any additional training or resources, please don't hesitate to reach out. We appreciate your feedback and are committed to helping you make the most of Tracker! ### 42. Tracker is ok, good to keep track of candidates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2024 **What do you like best about Tracker?** I get to see all my candidates, send emails, make submissions etc **What do you dislike about Tracker?** I think I need to add skillset in manually because tracker cannot pick all of them up from a resume **What problems is Tracker solving and how is that benefiting you?** It helps me keeping track of my candidates ### 43. A product that delivers with a fantastic support team **Rating:** 4.5/5.0 stars **Reviewed by:** Zach S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Tracker?** What's most helpful about Tracker is the people themselves. Anytime that we have a concern or potential situation that needs to be worked through, it is so easy to access support and get the guidance we need to be able to complete our projects. The Tracker Chat is such a phenomenal resource for the day-to-day, and our weekly support sessions to remain aligned on outstanding tickets and upcoming phases is something we look forward to each week. **What do you dislike about Tracker?** Some of the integrations feel like they still have a lot of kinks to work out. There's been consistent issues searching within the ATS on external job boards but even with that, the team has always remained supportive and communicated with us throughout the challenges. **What problems is Tracker solving and how is that benefiting you?** Tracker is helping us clean up our database and keep it clean - which will prove to be incredibly helpful in the future in regard to data mapping. It's a great tool to keep recruiters on track with their weekly progress using dashboards and the reports feature really helps our company stay on track with our goals for the year by maintaining progress. Personally, I have found great value in the Marketing and Leads functions. We're able to build out sequences with automation set in place to trigger a variety of potential options depending on the end user's response which allows for mental focus to remain elsewhere. ### 44. Kristen Lane is wonderful, so is Noah Heck **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Tracker?** how customaizable the application system is Myself and my team always hope that when we utilize the chat support option that we receive Kristen Lane as the support rep -she is very knowledgable and has always answered/resolved our questions or issues. **What do you dislike about Tracker?** there is nothing I dislike so far about Tracker. **What problems is Tracker solving and how is that benefiting you?** it is allowing us to track all of our candidates/applications and who we hire ### 45. Powerful and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Dan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Tracker?** I like all of the capabilities within the tool and how every feature is user-friendly. **What do you dislike about Tracker?** There are a lot of features and it can be challenging to navigate through all of the tools correctly at times. I also may just need more training but 1:1 live trainings would be helpful. **What problems is Tracker solving and how is that benefiting you?** Keeping track of all of out past and present clients. ### 46. Super helpful in clarifying my questions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Tracker?** The chatbot staff are VERY responsive. It is also a pretty comprehensive platform in terms of the amount of work you can document and then your ability to run reports. **What do you dislike about Tracker?** VERY clunky platform. It is not user-friendly and hard to navigate. Once an individual user does a lot of their own homework and experiments with the platform, it eventually becomes self-explanatory, but it takes a LONG time and a lot of unnecessary labor to get there **What problems is Tracker solving and how is that benefiting you?** Tracking applicants, recruitment activities, and candidate support after placement. I have figured out a few useful features for automating our processes as well. ### 47. Best ATS/CRM on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Dereck W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Tracker?** Tracker thought about alot when building the platform. There are many features that helps recruiters get back to recruiting. The email sequences are true lifesavers for recruiters. **What do you dislike about Tracker?** I can't think of anything that i dislike about Tracker **What problems is Tracker solving and how is that benefiting you?** Tracker is helping us spend less time navigating through the CRM and more time talking to our clients and candidates. Our team isn't having to spend wasteful time going a CRM trying to find candidates. Tracker makes it easier to find quality candidates within our ATS. **Official Response from Ashley Bowlin:** > Thank you so much for the review, Dereck! We love working with you and the TruVirtue team! Cheers! ### 48. Impressed with the system and the customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Tracker?** THe ability to customize to fit our needs. **What do you dislike about Tracker?** would like se t timeline for new "feature requests", even if there was a cost involved. **What problems is Tracker solving and how is that benefiting you?** CRM, ATS, abitliy to run majorty of the business from a single system/tool. ### 49. Mostly works for us **Rating:** 2.5/5.0 stars **Reviewed by:** Jackie Nugent Flake M. | Co-founder, Head of Product & Agile Consulting Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Tracker?** Our goal is to have a single source of truth, and seems like most of Tracker's capabilities could get us there. **What do you dislike about Tracker?** The UX can be very clunky sometimes. There is a lot of unnecessary clicking, and I find it not always intuitive. **What problems is Tracker solving and how is that benefiting you?** A central place to put candidate and client info. But need help with reporting capabilities to truly understand the value. ### 50. Next Level Service! Thank you, Ashley and Courtney **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Tracker?** Recently, I asked about integration capabilities within Tracker to Power BI. Ashley and Courtney provided next-level service by digging into the system and providing me with the answers needed. What impressed me most was the teamwork they displayed, helping one another, resulting in helping me - their customer. It's clear this is a company that cares about one another and that's direct value back to their customers. I have worked with them on other items, from training to custom field modifications. They are responsive, professional, and customer-focused, which is why I am giving them my next-level service recognition. Thank you, Ashley and Courtney, for ensuring each interaction is value-added! **What do you dislike about Tracker?** I have no issues to communicate at this time. **What problems is Tracker solving and how is that benefiting you?** Integration with Power BI ## Tracker Discussions - [Will the dashboards ever become interactive?](https://www.g2.com/discussions/14533-will-the-dashboards-ever-become-interactive) - 1 comment, 1 upvote - [Is the system reliable? Is there any downtime?](https://www.g2.com/discussions/reliability-d0f64eb8-7abc-4c38-91f4-e998d39baad3) - 3 comments, 1 upvote - [How do you keep customer’s data safe?](https://www.g2.com/discussions/security-ab771690-973d-47f8-b055-7268c85832d2) - 1 comment, 1 upvote - [Is there a limit to how many jobs I can have open at a time?](https://www.g2.com/discussions/open-jobs) - 1 comment, 1 upvote - [Do you integrate with Job Boards?](https://www.g2.com/discussions/job-boards-69d69ff5-cdb7-4075-8a24-035a088b7c12) - 1 comment, 1 upvote - [View Tracker pricing details and edition comparison](https://www.g2.com/products/trackerrms-tracker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A06%3A17+-0500&secure%5Bsession_id%5D=b8e73e0c-473d-40c1-ba33-a22e681a6c2f&secure%5Btoken%5D=8c35b8c41945621a8e4e8bf61256e958f2bb2f7631bef3bffcca4450374ffdd1&format=llm_user) ## Tracker Integrations - [AccuSourceHR, Inc.](https://www.g2.com/products/accusourcehr-inc/reviews) - [Alex AI](https://www.g2.com/products/apriora-alex-ai/reviews) - [CloudCall](https://www.g2.com/products/cloudcall/reviews) - [Daxtra](https://www.g2.com/products/daxtra/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [LogicMelon](https://www.g2.com/products/logicmelon/reviews) - [OneUp](https://www.g2.com/products/oneup-oneup/reviews) - [Prodoscore](https://www.g2.com/products/prodoscore/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) ## Tracker Features **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Candidate Management** - Automation - Filtering - Automated Matching - Resume Management - Client Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Basics** - Interoperability - Performance - Integrations **Communication** - Candidate Portal - Job Posts - Email Integration **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Onboarding** - Onboarding - Assessments **Platform Performance** - Automation - File Sharing - Reporting **Analytics** - Pipeline Dashboards - Analytics Reports **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Tracker Alternatives - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - 4.2/5.0 (1,175 reviews) - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews) - 4.7/5.0 (1,415 reviews) - [Avionté](https://www.g2.com/products/avionte-avionte/reviews) - 4.3/5.0 (395 reviews)