# Best Channel Management Software *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Channel management software is designed to help hotels, bed and breakfasts, and other hospitality businesses manage their bookings across various online channels and booking sites. For businesses that revolve around booking rooms, these solutions can ensure reservations are correct and up to date, while also preventing booking conflicts. This helps to deliver a smooth and consistent experience for guests regardless of where or how they booked their room. Channel management software is often used by hospitality business owners and those who oversee and manage room bookings for a hotel or inn. These tools often integrate with [hotel reservations software](https://www.g2.com/categories/hotel-reservations) or [hotel management software](https://www.g2.com/categories/hotel-management) to coordinate bookings with other hotel operations. Channel management software may also work in tandem with various marketing software to increase bookings across channels. To qualify for inclusion in the Channel Management category, a product must: - Aggregate reservations across various channels and booking sites in one place - Manage room inventory to avoid double bookings or room shortages - Integrate with property management or other hotel reservation solutions ## How Many Channel Management Software Products Does G2 Track? **Total Products under this Category:** 115 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Smily (ex BookingSync) (+1.86%) - Among all products in this category, Smily (ex BookingSync) recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Channel Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,300+ Authentic Reviews - 115+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Channel Management Software Is Best for Your Use Case? - **Leader:** [Hostaway](https://www.g2.com/products/hostaway/reviews) - **Highest Performer:** [BookingCenter Channel Manager](https://www.g2.com/products/bookingcenter-channel-manager/reviews) - **Easiest to Use:** [Hostaway](https://www.g2.com/products/hostaway/reviews) - **Top Trending:** [Hostaway](https://www.g2.com/products/hostaway/reviews) - **Best Free Software:** [Guesty](https://www.g2.com/products/guesty/reviews) --- **Sponsored** ### Akia Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more through Mini Apps: a personalized mobile experience that doesn’t require developers or downloads. Because Akia’s technology streamlines the experience for both travelers and the businesses that serve them, their mission is to help the world relax. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1549&secure%5Bchosen_at%5D=2026-07-05T04%3A48%3A36Z&secure%5Bdisplayable_resource_id%5D=1549&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1549&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=140058&secure%5Bresource_id%5D=1549&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchannel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e&secure%5Btoken%5D=7f7f93e39cc1d3df647b14090b7c4adaeed18ab7891625c277543ecf0785d989&secure%5Burl%5D=https%3A%2F%2Fwww.akia.com%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Channel Management Software Products in 2026? ### 1. [Hostaway](https://www.g2.com/products/hostaway/reviews) Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. **Average Rating:** 4.8/5.0 **Total Reviews:** 411 **How Do G2 Users Rate Hostaway?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Booking Engine:** 9.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Hostaway?** - **Seller:** [Hostaway](https://www.g2.com/sellers/hostaway) - **Company Website:** https://www.hostaway.com/ - **Year Founded:** 2015 - **HQ Location:** Helsinki, Finland - **Twitter:** @Hostaway (3,120 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10388777/ (360 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Hospitality, Real Estate - **Company Size:** 98% Small-Business, 2% Mid-Market #### What Are Hostaway's Pros and Cons? **Pros:** - Customer Support (28 reviews) - Ease of Use (23 reviews) - Onboarding (20 reviews) - Channel Management (9 reviews) - User Interface (9 reviews) **Cons:** - Missing Features (6 reviews) - Expensive (5 reviews) - Limited Options (5 reviews) - Inefficient Onboarding (4 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Hostaway? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpful customer support** of Hostaway, enhancing their experience with personal assistance and guidance. - Users appreciate the **ease of use** of Hostaway, facilitating seamless management of their vacation rental listings. - Users value the **thorough onboarding experience** with Ace, making setup seamless and user-friendly for efficient integrations. - Users appreciate the **seamless integration** with OTAs and the convenience of managing properties from one platform. - Users appreciate the **intuitive interface** of Hostaway, enhancing their management of complex coordination tasks seamlessly. **Cons:** - Users find the **missing features** of Hostaway limiting, with a dated interface and inconsistent access causing frustration. - Users find Hostaway **expensive** due to hidden fees and additional costs for essential features, complicating overall affordability. - Users find Hostaway's **limited options** frustrating, especially concerning app features and unexpected fees impacting their experience. - Users find the **inefficient onboarding** process slows their progress, despite benefiting from excellent customer support. - Users find the **complexity** of Hostaway challenging, requiring significant time to learn and fully utilize its features. #### What Are Recent G2 Reviews of Hostaway? **"[Powerful once you learn it — and worth the effort](https://www.g2.com/survey_responses/hostaway-review-13029784)"** **Rating:** 5.0/5.0 stars *— Martin F.* [Read full review](https://www.g2.com/survey_responses/hostaway-review-13029784) --- **"[Simplified Property Management with Automation and Direct Bookings](https://www.g2.com/survey_responses/hostaway-review-12981253)"** **Rating:** 5.0/5.0 stars *— Charlotte W.* [Read full review](https://www.g2.com/survey_responses/hostaway-review-12981253) --- #### What Are G2 Users Discussing About Hostaway? - [How much does Ownerrez cost?](https://www.g2.com/discussions/hostaway-how-much-does-ownerrez-cost) - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [What does Hostaway do exactly?](https://www.g2.com/discussions/what-does-hostaway-do-exactly) ### 2. [Guesty](https://www.g2.com/products/guesty/reviews) Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations **Average Rating:** 4.5/5.0 **Total Reviews:** 106 **How Do G2 Users Rate Guesty?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.8/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.5/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Guesty?** - **Seller:** [Guesty](https://www.g2.com/sellers/guesty) - **Company Website:** https://www.guesty.com - **Year Founded:** 2013 - **HQ Location:** Covina, US - **Twitter:** @Guesty (5,157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3675144/ (817 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Hospitality, Real Estate - **Company Size:** 80% Small-Business, 10% Mid-Market #### What Are Guesty's Pros and Cons? **Pros:** - Booking Management (8 reviews) - Customer Support (8 reviews) - Channel Management (6 reviews) - Automated Messaging (5 reviews) - Features (5 reviews) **Cons:** - Booking Issues (4 reviews) - Setup Difficulties (4 reviews) - Slow Performance (4 reviews) - Software Bugs (3 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Guesty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized booking management** of Guesty, enhancing productivity through seamless syncing and communication features. - Users value the **excellent customer support** from Guesty, which enhances their experience and overall satisfaction. - Users value the **effective channel management** of Guesty, enhancing exposure and supporting sustainable growth effortlessly. - Users find the **automated messaging** in Guesty to be a significant time-saver, enhancing communication efficiency and productivity. - Users appreciate the **robust management features** of Guesty, enhancing productivity and streamlining communication for property management. **Cons:** - Users face **booking issues** with Guesty, struggling with integration, manual entries, and a complex check-in process. - Users find the **setup difficulties** of Guesty challenging, particularly with integrations and booking management complexities. - Users often experience **slow performance** with Guesty, including freezing and lengthy processes that hinder productivity. - Users experience **software bugs** that lead to glitches, slow performance, and frequent logouts, affecting usability significantly. - Users find Guesty to be **expensive** , especially with high start fees and limitations in its pricing structure. #### What Are Recent G2 Reviews of Guesty? **"[The Foundation We Needed to Scale Our Rental Business](https://www.g2.com/survey_responses/guesty-review-12940907)"** **Rating:** 5.0/5.0 stars *— Algarve R.* [Read full review](https://www.g2.com/survey_responses/guesty-review-12940907) --- **"[All-in-One Platform with Seamless Communication and Integrated Accounting](https://www.g2.com/survey_responses/guesty-review-12993728)"** **Rating:** 5.0/5.0 stars *— Luis Angel G.* [Read full review](https://www.g2.com/survey_responses/guesty-review-12993728) --- #### What Are G2 Users Discussing About Guesty? - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) ### 3. [Lodgify](https://www.g2.com/products/lodgify/reviews) Lodgify simplifies the process of running and marketing a vacation rental by enabling anyone to create a bookable website, synchronize property data and availability across third-party platforms, and manage all guest reservations and communications in one place. Our software comes with a Channel manager, PMS, Website builder, Payment processing, Booking System and much more! **Average Rating:** 4.3/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Lodgify?** - **Ease of Use:** 8.5/10 (Category avg: 8.8/10) - **Booking Engine:** 9.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.8/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Lodgify?** - **Seller:** [Lodgify](https://www.g2.com/sellers/lodgify-d95a90cd-7b13-4824-83f2-ba9dcaa970e1) - **Year Founded:** 2012 - **HQ Location:** Barcelona, Spain - **LinkedIn® Page:** https://www.linkedin.com/company/lodgify/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Leisure, Travel & Tourism - **Company Size:** 97% Small-Business, 1% Mid-Market #### What Are Lodgify's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Website Building (10 reviews) - Booking Management (9 reviews) - Channel Management (8 reviews) - Calendar Management (6 reviews) **Cons:** - Missing Features (5 reviews) - Complexity (4 reviews) - Limited Customization (4 reviews) - Limited Features (3 reviews) - Payment Issues (3 reviews) ### What Do G2 Reviewers Say About Lodgify? *AI-generated summary from verified user reviews* **Pros:** - Users find Lodgify to be incredibly **easy to use** , making website setup and management quick and hassle-free. - Users value the **intuitive website builder** of Lodgify, enabling them to create professional sites that drive direct bookings. - Users value the **effective booking management** of Lodgify, facilitating direct bookings and seamless communication with guests. - Users benefit from the **seamless channel management** of Lodgify, ensuring all bookings stay synced effortlessly across platforms. - Users appreciate the **calendar management** of Lodgify, which prevents double bookings and streamlines their operations significantly. **Cons:** - Users identify **missing CRM and advanced automation features** in Lodgify, wishing for more robust tools to enhance functionality. - Users find the **complexity of setup and features** in Lodgify to be overwhelming at times amidst other responsibilities. - Users find the **limited customization options** frustrating, preferring more flexibility in the website builder. - Users find Lodgify's **limited features** like customization and reporting options may hinder a fully optimized experience. - Users often face **payment issues** with Lodgify, leading to unexpected fees and complications during cancellations and bookings. #### What Are Recent G2 Reviews of Lodgify? **"[Easy, Intuitive All-in-One Platform for Vacation Rentals and Direct Bookings](https://www.g2.com/survey_responses/lodgify-review-12961814)"** **Rating:** 4.5/5.0 stars *— Carriage House Inn u.* [Read full review](https://www.g2.com/survey_responses/lodgify-review-12961814) --- **"[Good PMS Option for Small/ Independent STR Operators](https://www.g2.com/survey_responses/lodgify-review-13047186)"** **Rating:** 4.0/5.0 stars *— Andrew P.* [Read full review](https://www.g2.com/survey_responses/lodgify-review-13047186) --- #### What Are G2 Users Discussing About Lodgify? - [Does Lodgify have an app?](https://www.g2.com/discussions/lodgify-does-lodgify-have-an-app) - 2 comments - [Does Lodgify have an app?](https://www.g2.com/discussions/does-lodgify-have-an-app) - 1 comment - [Does Lodgify have a CRM?](https://www.g2.com/discussions/does-lodgify-have-a-crm) - 1 comment - [Is Lodgify any good?](https://www.g2.com/discussions/is-lodgify-any-good) - 1 comment - [What does Lodgify do?](https://www.g2.com/discussions/what-does-lodgify-do) - 1 comment ### 4. [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Cloudbeds?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Booking Engine:** 7.9/10 (Category avg: 8.5/10) - **Marketing Tools:** 6.5/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Cloudbeds?** - **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds) - **Year Founded:** 2012 - **HQ Location:** San Diego, CA - **Twitter:** @Cloudbeds (1,968 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3091870/ (745 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 83% Small-Business, 18% Mid-Market #### What Are Recent G2 Reviews of Cloudbeds? **"[Smooth, Seamless Switching Between Properties](https://www.g2.com/survey_responses/cloudbeds-review-12528813)"** **Rating:** 5.0/5.0 stars *— Chase T.* [Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12528813) --- **"[Cloudbeds Makes Multi-Property Management Feel Effortless](https://www.g2.com/survey_responses/cloudbeds-review-12776659)"** **Rating:** 5.0/5.0 stars *— Kalimera B.* [Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12776659) --- #### What Are G2 Users Discussing About Cloudbeds? - [What are the modules of a PMS please list 8 of them?](https://www.g2.com/discussions/what-are-the-modules-of-a-pms-please-list-8-of-them) - [What are the components of a property management system?](https://www.g2.com/discussions/what-are-the-components-of-a-property-management-system) - [What are the functions of PMS?](https://www.g2.com/discussions/what-are-the-functions-of-pms) - 1 comment - [What is Cloudbeds system?](https://www.g2.com/discussions/what-is-cloudbeds-system) - 1 comment ### 5. [Hostfully](https://www.g2.com/products/hostfully/reviews) Hostfully is the all-in-one platform designed for vacation rental professionals seeking efficient growth. Manage listings seamlessly across Airbnb, Vrbo, Booking.com, Homes and Villas by Marriott, and over 100 other integrated platforms and services. Use our direct booking sites, automate routine operations such as calendar synchronization, streamline team assignment and coordination tasks, and centralize guest communications. These tools help reduce operational stress and increase efficiency regardless of your property count. Beyond the basics, Hostfully delivers standout features to elevate the guest experience and improve your bottom line. Our award-winning digital guidebooks provide local recommendations, property details, and check-in instructions, reducing repetitive questions. Hostfully devices monitor and control property access and manage on-site operations. With regular feature releases, you’ll always have a platform that evolves with your business. Discover what Hostfully can do for you. Get started today! We’re proud to be celebrating 10 years in the vacation rental tech space, serving property managers on every continent. Hostfully is trusted by thousands of businesses in over a dozen time zones, operating in 13 languages with more on the way. Whether you're managing properties in Paris, Patagonia, or Perth, Hostfully speaks your language, literally and operationally. **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Hostfully?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 8.6/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.4/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Hostfully?** - **Seller:** [Hostfully](https://www.g2.com/sellers/hostfully) - **Company Website:** https://www.hostfully.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, US - **Twitter:** @hostfully (6,684 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hostfully-inc-/ (126 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospitality, Real Estate - **Company Size:** 98% Small-Business #### What Are Hostfully's Pros and Cons? **Pros:** - Customer Support (17 reviews) - Channel Management (10 reviews) - Ease of Use (8 reviews) - Onboarding (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Software Bugs (5 reviews) - Integration Issues (4 reviews) - Missing Features (4 reviews) - Complexity (3 reviews) - Mobile Accessibility (3 reviews) ### What Do G2 Reviewers Say About Hostfully? *AI-generated summary from verified user reviews* **Pros:** - Users commend **excellent customer support** at Hostfully, appreciating quick responses and a friendly, knowledgeable team. - Users value the **multi-channel support** of Hostfully, enhancing ease of management and effective integration across platforms. - Users enjoy the **ease of use** of Hostfully, facilitating management with seamless integrations and responsive support. - Users commend the **excellent onboarding support** from Kana Gordon at Hostfully, enhancing their property management experience significantly. - Users value the **easy integrations** of Hostfully, which simplify property management and enhance overall efficiency. **Cons:** - Users consistently face **software bugs** that hinder functionality, complicate invoicing, and frustrate overall usage. - Users face significant **integration issues** with Hostfully, complicating the connection with various booking platforms and amenities. - Users find the **mobile app limiting** due to missing features, impacting property management efficiency on the go. - Users face **complexity challenges** with Hostfully, requiring expertise and support for effective system utilization and integration. - Users find the **mobile accessibility lacking** , often relying on the browser due to missing essential app features. #### What Are Recent G2 Reviews of Hostfully? **"[Outstanding Onboarding and Comprehensive Property Management](https://www.g2.com/survey_responses/hostfully-review-12160241)"** **Rating:** 5.0/5.0 stars *— Newton P.* [Read full review](https://www.g2.com/survey_responses/hostfully-review-12160241) --- **"[Hostfully has a lot of upsides very little downsides](https://www.g2.com/survey_responses/hostfully-review-12102728)"** **Rating:** 5.0/5.0 stars *— Michael K.* [Read full review](https://www.g2.com/survey_responses/hostfully-review-12102728) --- ### 6. [Staah Instant Channel Manager](https://www.g2.com/products/staah-instant-channel-manager/reviews) Easy and efficient, it lets you manage rates and inventory anytime, anywhere always making informed decisions. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Staah Instant Channel Manager?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.3/10 (Category avg: 8.5/10) - **Marketing Tools:** 9.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Staah Instant Channel Manager?** - **Seller:** [STAAH](https://www.g2.com/sellers/staah) - **Year Founded:** 2008 - **HQ Location:** Auckland - **Twitter:** @STAAHOnline (600 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/staah-com/ (267 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 64% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Staah Instant Channel Manager? **"[A smart hotel management tool](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9856811)"** **Rating:** 5.0/5.0 stars *— Souvik D.* [Read full review](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9856811) --- **"[A Channel Manager meant to provide you greater authority over your interactions with the OTAs.](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9902603)"** **Rating:** 5.0/5.0 stars *— rifat s.* [Read full review](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9902603) --- ### 7. [FantasticStay](https://www.g2.com/products/fantasticstay/reviews) FantasticStay delivers a user-friendly management and distribution software for owners, managers of vacation rentals and Airbnb hosts. The platform automates every aspect of operations in order to free your time and allow you to earn more and scale your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate FantasticStay?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 9.5/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.9/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind FantasticStay?** - **Seller:** [FantasticStay](https://www.g2.com/sellers/fantasticstay) - **Year Founded:** 2017 - **HQ Location:** Menlo Park, US - **Twitter:** @FantasticStay (15 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15202090 (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of FantasticStay? **"[Plan your trips the best way!](https://www.g2.com/survey_responses/fantasticstay-review-8627755)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/fantasticstay-review-8627755) --- **"[Good options for Vacation Rental Homestays](https://www.g2.com/survey_responses/fantasticstay-review-8615400)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/fantasticstay-review-8615400) --- ### 8. [BookingCenter Channel Manager](https://www.g2.com/products/bookingcenter-channel-manager/reviews) BookingCenter's Channel Manager is a comprehensive solution designed to streamline online distribution for hospitality businesses. It enables properties to manage rates and availability across multiple online travel agencies (OTAs) such as Expedia, Booking.com, TripAdvisor, and Airbnb, as well as Global Distribution Systems (GDS) and direct website bookings. This centralized platform ensures synchronized updates, automatic booking imports, and complete control over online sales channels. Key Features and Functionality: - Multi-Channel Integration: Connects seamlessly with major OTAs and GDS networks, allowing properties to expand their online presence and reach a broader audience. - Real-Time Synchronization: Automatically updates rates and availability across all connected channels, reducing the risk of overbookings and ensuring consistency. - Booking and Guest Management: Facilitates detailed reporting and guest history tracking, enabling personalized communication and improved guest experiences. - Rate Management Tools: Offers dynamic pricing capabilities, allowing properties to adjust rates based on time, occupancy patterns, and market demand. - Automatic Booking Import: New bookings, modifications, and cancellations are automatically imported and synchronized across all channels, streamlining operations. - Mobile and Kiosk Self Check-in: Provides guests with the convenience of self check-in via mobile devices or kiosks, enhancing the guest experience and operational efficiency. Primary Value and Solutions Provided: The Channel Manager addresses the complexities of managing multiple online distribution channels by offering a centralized, automated system. It empowers hospitality owners to efficiently control rates and availability, minimize manual errors, and prevent overbookings. By integrating with various OTAs and GDS networks, it expands a property's market reach, leading to increased bookings and revenue. Additionally, features like real-time synchronization and automated booking imports enhance operational efficiency, allowing staff to focus more on guest services and less on administrative tasks. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate BookingCenter Channel Manager?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.8/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.8/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind BookingCenter Channel Manager?** - **Seller:** [BookingCenter](https://www.g2.com/sellers/bookingcenter) - **Year Founded:** 2000 - **HQ Location:** United States - **Twitter:** @BookingCenter (158 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bookingcenter/about (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 27% Enterprise #### What Are Recent G2 Reviews of BookingCenter Channel Manager? **"[A Powerful Tool That Simplifies Everything](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9144307)"** **Rating:** 5.0/5.0 stars *— Denis L.* [Read full review](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9144307) --- **"[Efficient and Comprehensive Booking Management Solution for Multi-Channel Integration](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9869964)"** **Rating:** 4.0/5.0 stars *— Mathieu P.* [Read full review](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9869964) --- #### What Are G2 Users Discussing About BookingCenter Channel Manager? - [What is BookingCenter Channel Manager used for?](https://www.g2.com/discussions/bookingcenter-channel-manager-what-is-bookingcenter-channel-manager-used-for) - [What is BookingCenter Channel Manager used for?](https://www.g2.com/discussions/what-is-bookingcenter-channel-manager-used-for) ### 9. [Visitor](https://www.g2.com/products/visitor-visitor/reviews) Visitor's Channel Manager is a robust solution designed to empower accommodations of all types and sizes by seamlessly managing their inventory across over 300 booking channels, including major platforms like Booking.com, Vrbo, and Expedia. This tool ensures that all bookings are synchronized in real-time across all connected portals, eliminating the risk of overbookings and maintaining consistent availability. Key Features and Functionality: - Comprehensive Channel Connectivity: Connect effortlessly to a vast array of online travel agencies (OTAs) without incurring additional commissions, expanding your property's reach and visibility. - Real-Time Synchronization: Automatically update room availability and rates across all channels, ensuring accurate information is presented to potential guests at all times. - One-Click Rate Adjustments: Modify room rates swiftly with just a few clicks, allowing for dynamic pricing strategies that respond to market demands. - Centralized Inventory Management: Manage all room listings from a single dashboard, streamlining operations and reducing the complexity of handling multiple platforms. - Performance Tracking: Monitor booking trends and channel performance to make informed decisions that optimize revenue and occupancy rates. Primary Value and User Solutions: Visitor's Channel Manager addresses the challenges of managing multiple booking platforms by providing a centralized, efficient system that synchronizes bookings and updates in real-time. This not only prevents overbookings but also saves time by eliminating the need for manual updates across various channels. By connecting to a wide range of OTAs without extra commissions, it enhances property visibility, leading to increased occupancy and revenue. Additionally, the tool's user-friendly interface and comprehensive support ensure that accommodation providers can focus more on delivering exceptional guest experiences rather than managing complex distribution networks. **Average Rating:** 4.6/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Visitor?** - **Ease of Use:** 9.5/10 (Category avg: 8.8/10) - **Booking Engine:** 9.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Visitor?** - **Seller:** [Visitor](https://www.g2.com/sellers/visitor) - **Year Founded:** 2020 - **HQ Location:** W√∂llstein, Rheinland-Pfalz - **LinkedIn® Page:** https://www.linkedin.com/company/70899841 (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Information Technology and Services - **Company Size:** 60% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Visitor? **"[Really Recommend Visitor](https://www.g2.com/survey_responses/visitor-review-9864320)"** **Rating:** 4.5/5.0 stars *— Samantha D.* [Read full review](https://www.g2.com/survey_responses/visitor-review-9864320) --- **"[Valuable info](https://www.g2.com/survey_responses/visitor-review-9863930)"** **Rating:** 4.0/5.0 stars *— Jennie R.* [Read full review](https://www.g2.com/survey_responses/visitor-review-9863930) --- #### What Are G2 Users Discussing About Visitor? - [What is Visitor used for?](https://www.g2.com/discussions/what-is-visitor-used-for) - 2 comments, 1 upvote ### 10. [HotelRunner](https://www.g2.com/products/hotelrunner/reviews) HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate HotelRunner?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Booking Engine:** 6.7/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind HotelRunner?** - **Seller:** [HotelRunner](https://www.g2.com/sellers/hotelrunner) - **Year Founded:** 2012 - **HQ Location:** Wilmington, US - **Twitter:** @HotelRunner (5,102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2220062/ (109 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 60% Small-Business, 27% Mid-Market #### What Are Recent G2 Reviews of HotelRunner? **"[Best app to Manage Hotel Operations](https://www.g2.com/survey_responses/hotelrunner-review-8752084)"** **Rating:** 5.0/5.0 stars *— Ayushman P.* [Read full review](https://www.g2.com/survey_responses/hotelrunner-review-8752084) --- **"[Excellent platform to manage your hospitality business!](https://www.g2.com/survey_responses/hotelrunner-review-8636822)"** **Rating:** 4.5/5.0 stars *— Rebecca F.* [Read full review](https://www.g2.com/survey_responses/hotelrunner-review-8636822) --- ### 11. [Hosthub](https://www.g2.com/products/hosthub/reviews) Hosthub is a vacation rental Property Management Platform that helps property owners & managers manage their properties on multiple channels like Airbnb, Vrbo, and Booking.com. Hosthub has everything you need to manage your properties effortlessly and reliably to increase your revenue, improve your operations, and save time and money. Hosthub provides an all-in-one solution that includes: - Availability & Rate Sync - Expense Management - Automated Messaging - Unified Inbox with AI assistant - Reports & Charts - Team Management - 30+ Integrations **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Hosthub?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Hosthub?** - **Seller:** [Hosthub](https://www.g2.com/sellers/hosthub) - **Year Founded:** 2017 - **HQ Location:** Amaroúsion, Attiki - **Twitter:** @HosthubOfficial (266 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17932780/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospitality - **Company Size:** 93% Small-Business, 4% Enterprise #### What Are Recent G2 Reviews of Hosthub? **"[Hosthub: Revolutionizing Short-Term Rental Management with Unmatched Excellence](https://www.g2.com/survey_responses/hosthub-review-8181958)"** **Rating:** 5.0/5.0 stars *— AMJAD A.* [Read full review](https://www.g2.com/survey_responses/hosthub-review-8181958) --- **"[Easy to use Property Management Software](https://www.g2.com/survey_responses/hosthub-review-9109170)"** **Rating:** 4.0/5.0 stars *— Gopi K.* [Read full review](https://www.g2.com/survey_responses/hosthub-review-9109170) --- #### What Are G2 Users Discussing About Hosthub? - [What is Hosthub used for?](https://www.g2.com/discussions/what-is-hosthub-used-for) ### 12. [Octorate](https://www.g2.com/products/octorate/reviews) Octorate offers an all-in-one hotel software suite with PMS, channel manager and booking engine. **Average Rating:** 4.0/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Octorate?** - **Ease of Use:** 7.9/10 (Category avg: 8.8/10) - **Booking Engine:** 6.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 6.1/10 (Category avg: 8.3/10) - **Booking Aggregation:** 5.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Octorate?** - **Seller:** [Octorate](https://www.g2.com/sellers/octorate) - **Year Founded:** 2015 - **HQ Location:** Rome, Latium - **Twitter:** @OctorateAllin1 (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/octorate/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Enterprise, 38% Small-Business #### What Are Recent G2 Reviews of Octorate? **"[Features for advertising and property management](https://www.g2.com/survey_responses/octorate-review-8709125)"** **Rating:** 5.0/5.0 stars *— Max L.* [Read full review](https://www.g2.com/survey_responses/octorate-review-8709125) --- **"[Handling bookings and its website generator](https://www.g2.com/survey_responses/octorate-review-8779501)"** **Rating:** 5.0/5.0 stars *— Bruno C.* [Read full review](https://www.g2.com/survey_responses/octorate-review-8779501) --- #### What Are G2 Users Discussing About Octorate? - [What is Octorate used for?](https://www.g2.com/discussions/what-is-octorate-used-for) ### 13. [Hotel price comparison API](https://www.g2.com/products/hotel-price-comparison-api/reviews) The API lets you compare hotel room prices from more than 200 websites like agoda.com, booking.com , hotels.com,amoma.com,etc. Response will consist of top 3 vendors along with the best vendor. Address , reviews, ratings , features, etc are the part of JSON response. **Average Rating:** 4.2/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Hotel price comparison API?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 7.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.6/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Hotel price comparison API?** - **Seller:** [makcorps](https://www.g2.com/sellers/makcorps) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/makcorps/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 42% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Hotel price comparison API? **"[Hotel Price and information](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8753860)"** **Rating:** 4.5/5.0 stars *— Floriana O.* [Read full review](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8753860) --- **"[Experience with Hotel Price API](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8768069)"** **Rating:** 4.5/5.0 stars *— Ragul U.* [Read full review](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8768069) --- ### 14. [5stelle*](https://www.g2.com/products/5stelle/reviews) 5stelle\* is a native cloud based pms, that make you save time and ease your hotel management and online sales, on a daily basis. The reception is always under control. Thanks to native cloud technology you can manage your accommodation anywhere, anytime. With the new Pocket feature, you can take care of your business even from your smartphone. Full control of on-line and off-line sales. 5stelle’s ALL IN ONE solution, so you can manage the OTA’s and the booking engine at the same time. Overbooking will be no longer a problem. Hardware free. 5stelle\* runs on any device, even on your MAC. No servers, cables or installation cost. You just need an internet connection. Affordable and all inclusive…annual fee depending on the number of the rooms. Telephone and online assistance 7 days a week, updates, hosting and data backup, workstations and users: are all included. Set-up is quick and easy! Join to our +2.000 clients in 15 countries! **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate 5stelle*?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Booking Engine:** 7.5/10 (Category avg: 8.5/10) - **Marketing Tools:** 6.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind 5stelle*?** - **Seller:** [5stelle](https://www.g2.com/sellers/5stelle) - **Year Founded:** 2012 - **HQ Location:** Soragna, Parma - **LinkedIn® Page:** https://www.linkedin.com/company/5stelle/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of 5stelle*? **"[It is a good software for hospitality management, recommended for small and medium-sized businesses (SMBs).](https://www.g2.com/survey_responses/5stelle-review-8284624)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/5stelle-review-8284624) --- **"[Cloud based hotel management software that has made things easy for us](https://www.g2.com/survey_responses/5stelle-review-8293623)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/5stelle-review-8293623) --- ### 15. [BananaDesk](https://www.g2.com/products/bananadesk/reviews) BananaDesk is the front desk platform that helps you establish and build a successful hostel without going crazy. With BananaDesk, you can connect your front desk to your sales channels and let your receptionists manage your day-to-day operations easily. That way everything doesn't depend on you, the owner. And you can get back to focusing on growing your business, not managing the day-to-day. **Average Rating:** 3.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate BananaDesk?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Booking Engine:** 7.2/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind BananaDesk?** - **Seller:** [SafeHostel](https://www.g2.com/sellers/safehostel) - **Year Founded:** 2010 - **HQ Location:** Miami, FL - **LinkedIn® Page:** https://www.linkedin.com/company/653741 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 85% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of BananaDesk? **"[Personal experience](https://www.g2.com/survey_responses/bananadesk-review-8950507)"** **Rating:** 5.0/5.0 stars *— Eivas M.* [Read full review](https://www.g2.com/survey_responses/bananadesk-review-8950507) --- **"[Bananadesk helping me to digitalize my bookings](https://www.g2.com/survey_responses/bananadesk-review-8939741)"** **Rating:** 4.5/5.0 stars *— Rahul T.* [Read full review](https://www.g2.com/survey_responses/bananadesk-review-8939741) --- #### What Are G2 Users Discussing About BananaDesk? - [What is BananaDesk used for?](https://www.g2.com/discussions/what-is-bananadesk-used-for) ### 16. [AVISHM](https://www.g2.com/products/avishm/reviews) Cyber AVISHM is a Hotel Management System, which provides a solution for the hospitality industry. It helps to manage revenue by optimizing sources and improving online reputation on various portals. **Average Rating:** 4.2/5.0 **Total Reviews:** 31 **How Do G2 Users Rate AVISHM?** - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Booking Engine:** 9.7/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind AVISHM?** - **Seller:** [Cyber Tatva](https://www.g2.com/sellers/cyber-tatva) - **Year Founded:** 2015 - **HQ Location:** Bhopal, IN - **Twitter:** @cybertatva (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cybertatva **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Recent G2 Reviews of AVISHM? **"[Flexible and easy-to-integrate solution](https://www.g2.com/survey_responses/avishm-review-12340437)"** **Rating:** 4.0/5.0 stars *— Mario R.* [Read full review](https://www.g2.com/survey_responses/avishm-review-12340437) --- **"[Review on AVISHM software](https://www.g2.com/survey_responses/avishm-review-9185143)"** **Rating:** 4.5/5.0 stars *— anushree v.* [Read full review](https://www.g2.com/survey_responses/avishm-review-9185143) --- ### 17. [Beds24](https://www.g2.com/products/beds24/reviews) Online Booking Engine, Channel Manager, and Property Management System. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Beds24?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 8.9/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Beds24?** - **Seller:** [MPK Systems](https://www.g2.com/sellers/mpk-systems) - **Year Founded:** 2006 - **HQ Location:** Berlin, Germany - **Twitter:** @Beds24com (1,584 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/2881646?trk=cws-btn-overview-0-0 (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 15% Mid-Market #### What Are Recent G2 Reviews of Beds24? **"[Bed24 for manage bookings](https://www.g2.com/survey_responses/beds24-review-8661651)"** **Rating:** 4.0/5.0 stars *— sachin k.* [Read full review](https://www.g2.com/survey_responses/beds24-review-8661651) --- **"[Beds24 - Online property management solution - Pros and Cons](https://www.g2.com/survey_responses/beds24-review-7108467)"** **Rating:** 4.5/5.0 stars *— Dama D.* [Read full review](https://www.g2.com/survey_responses/beds24-review-7108467) --- ### 18. [HotelBee](https://www.g2.com/products/hotelbee/reviews) HotelBee is an all-in-one solution that empowers hotels to achieve more in terms of efficiency, guest satisfaction, and profitability. Access powerful tools that allow you to optimize your operations, enhance guest experiences, and increase revenue. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate HotelBee?** - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Booking Engine:** 9.3/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind HotelBee?** - **Seller:** [Strowberry Code](https://www.g2.com/sellers/strowberry-code) - **Year Founded:** 2015 - **HQ Location:** Tirana - **LinkedIn® Page:** https://www.linkedin.com/company/10605080 (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of HotelBee? **"[My Review of HotelBee - Hospitality Management Simplified](https://www.g2.com/survey_responses/hotelbee-review-8788643)"** **Rating:** 4.5/5.0 stars *— Daniela A.* [Read full review](https://www.g2.com/survey_responses/hotelbee-review-8788643) --- **"[My experiences with HotelBee](https://www.g2.com/survey_responses/hotelbee-review-9187431)"** **Rating:** 4.5/5.0 stars *— Alander P.* [Read full review](https://www.g2.com/survey_responses/hotelbee-review-9187431) --- #### What Are G2 Users Discussing About HotelBee? - [What is HotelBee used for?](https://www.g2.com/discussions/what-is-hotelbee-used-for) - 1 comment ### 19. [CultBooking](https://www.g2.com/products/cultbooking/reviews) CultBooking engine, also called booking button for hotel website. Get direct reservations with zero commission. It has an intuitive and fully responsive interface. Obtaing high conversions from all devices including mobile phones and tablets. Connect the booking engine to your channel manager and property management software or hotel software. High conversions! **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **How Do G2 Users Rate CultBooking?** - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) - **Booking Engine:** 9.7/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.1/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind CultBooking?** - **Seller:** [Cultuzz Digital Media](https://www.g2.com/sellers/cultuzz-digital-media) - **Year Founded:** 2000 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/cultuzz-digital-media-gmbh/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of CultBooking? **"[A Reliable and Convenient Solution for Managing Online Bookings](https://www.g2.com/survey_responses/cultbooking-review-8792396)"** **Rating:** 5.0/5.0 stars *— GABRIEL ANDRES S.* [Read full review](https://www.g2.com/survey_responses/cultbooking-review-8792396) --- **"[cult booking](https://www.g2.com/survey_responses/cultbooking-review-8807842)"** **Rating:** 4.5/5.0 stars *— sabbah n.* [Read full review](https://www.g2.com/survey_responses/cultbooking-review-8807842) --- #### What Are G2 Users Discussing About CultBooking? - [What is CultBooking used for?](https://www.g2.com/discussions/what-is-cultbooking-used-for) - 1 comment ### 20. [Hotel Spider](https://www.g2.com/products/hotel-spider/reviews) Hotel-Spider distribution solution for IDS, GDS, PMS integration, Booking Engine, Yield Management, Channel Manager. **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Hotel Spider?** - **Ease of Use:** 9.4/10 (Category avg: 8.8/10) - **Booking Engine:** 10.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.6/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Hotel Spider?** - **Seller:** [Tourisoft](https://www.g2.com/sellers/tourisoft) - **Year Founded:** 2002 - **HQ Location:** Nyon, CH - **Twitter:** @hotel_spider (153 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tourisoft/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of Hotel Spider? **"[Hotel Spider Software Review](https://www.g2.com/survey_responses/hotel-spider-review-8790548)"** **Rating:** 4.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/hotel-spider-review-8790548) --- **"[Best technology to level up your Hotel Business](https://www.g2.com/survey_responses/hotel-spider-review-8786504)"** **Rating:** 4.5/5.0 stars *— Sheeba T.* [Read full review](https://www.g2.com/survey_responses/hotel-spider-review-8786504) --- #### What Are G2 Users Discussing About Hotel Spider? - [What is Hotel Spider used for?](https://www.g2.com/discussions/what-is-hotel-spider-used-for) ### 21. [Silverbyte Channel Management](https://www.g2.com/products/silverbyte-channel-management/reviews) Silverbyte Channel Management is an event, banqueting and catering software for hotels that is designed to meet the needs of hotels' banqueting departments with modules and features to manage your department. **Average Rating:** 4.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Silverbyte Channel Management?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 9.2/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.8/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Silverbyte Channel Management?** - **Seller:** [Silverbyte Ltd](https://www.g2.com/sellers/silverbyte-ltd) - **Year Founded:** 1992 - **HQ Location:** Nesher, Israel - **Twitter:** @OptimaHMS (71 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/silverbyte-systems-ltd./ (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Silverbyte Channel Management? **"[All in one solution](https://www.g2.com/survey_responses/silverbyte-channel-management-review-9865560)"** **Rating:** 5.0/5.0 stars *— rifat s.* [Read full review](https://www.g2.com/survey_responses/silverbyte-channel-management-review-9865560) --- **"[System Administrator](https://www.g2.com/survey_responses/silverbyte-channel-management-review-8841877)"** **Rating:** 5.0/5.0 stars *— Khedir Q.* [Read full review](https://www.g2.com/survey_responses/silverbyte-channel-management-review-8841877) --- ### 22. [Effective Tours](https://www.g2.com/products/effective-tours/reviews) Manage your rates and inventory from one dashboard. Update your listing at Agoda, Booking, Expedia, Airbnb, Flipkey, Tripadvisor, and Homeaway with a few clicks. Generate more bookings with powerful auto-discount module. Be closer to your clients using automated e-mails. Update your travel partners with real-time availability and rates via individual logins. Export rates and inventory to Excel to support old-school agencies. Avoid travel agency commission and get direct bookings with a free mini-site of your hotel. Forget about double booking nightmare. Get instant notifications via mobile/desktop application. Manage your physical room availability and relocate your guests with a few clicks. Rich and friendly UI. Simple pricing policy, just 1$ per room per month. No hidden costs or extra fees. Free trial for 6 month Certified by major OTAs. Offline rates and availability for your backup and protection. EU Based 3D Secure payment gateway. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Effective Tours?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Booking Engine:** 9.4/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.9/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Effective Tours?** - **Seller:** [Harizma Alliance LP](https://www.g2.com/sellers/harizma-alliance-lp) - **Year Founded:** 2013 - **HQ Location:** Ayr, GB - **Twitter:** @EffectiveTours (76 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/effective-tours (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 75% Small-Business, 17% Enterprise #### What Are Recent G2 Reviews of Effective Tours? **"[So easy to manage business](https://www.g2.com/survey_responses/effective-tours-review-8789671)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/effective-tours-review-8789671) --- **"[Effective Tours, finally its here!](https://www.g2.com/survey_responses/effective-tours-review-8810000)"** **Rating:** 5.0/5.0 stars *— Manisha M.* [Read full review](https://www.g2.com/survey_responses/effective-tours-review-8810000) --- #### What Are G2 Users Discussing About Effective Tours? - [What is Effective Tours used for?](https://www.g2.com/discussions/what-is-effective-tours-used-for) ### 23. [Misterbooking PMS](https://www.g2.com/products/misterbooking-pms/reviews) With Misterbooking, experience hotel management in a new way! Misterbooking is a flexible and scalable hotel management solution for independent hotels, hotel chains, groups of hotels and residences since 20 years. The Misterbooking cloud-based PMS is fully integrated within its own Channel Manager to connect your hotel to the leading OTA & GDS, responsive Booking Engine to drive direct bookings from your website, Payment automation and banking interface to automate your conditions and verify credit cards, Guest Experience and online pre-checkin to improve your guest satisfaction. Misterbooking offers a high-performance and complete hotel management solution to run all your hotel operations efficiently and cost-effectively. Misterbooking provides Support Service to assist you every day and API to connect your hotel to your preferred partners. Start with a powerful and customizable system that perfectly fits your hotel needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Misterbooking PMS?** - **Ease of Use:** 8.1/10 (Category avg: 8.8/10) - **Booking Engine:** 7.5/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.5/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Misterbooking PMS?** - **Seller:** [Misterbooking](https://www.g2.com/sellers/misterbooking) - **Year Founded:** 2003 - **HQ Location:** Bouc Bel Air, France - **LinkedIn® Page:** https://www.linkedin.com/company/misterbooking.net (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 78% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of Misterbooking PMS? **"[Easiest way to organise hotel](https://www.g2.com/survey_responses/misterbooking-pms-review-8812050)"** **Rating:** 4.0/5.0 stars *— Mahesh K.* [Read full review](https://www.g2.com/survey_responses/misterbooking-pms-review-8812050) --- **"[Flexible and Dependable Hotel Management Solution](https://www.g2.com/survey_responses/misterbooking-pms-review-8786179)"** **Rating:** 5.0/5.0 stars *— Sapthasagar H.* [Read full review](https://www.g2.com/survey_responses/misterbooking-pms-review-8786179) --- ### 24. [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews) RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate RoomRaccoon?** - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Booking Engine:** 8.3/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.7/10 (Category avg: 8.9/10) **Who Is the Company Behind RoomRaccoon?** - **Seller:** [RoomRaccoon](https://www.g2.com/sellers/roomraccoon) - **Year Founded:** 2017 - **HQ Location:** Breda, North Brabant - **LinkedIn® Page:** https://www.linkedin.com/company/roomraccoon (88 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Recent G2 Reviews of RoomRaccoon? **"[Simplifying Hospitality Management](https://www.g2.com/survey_responses/roomraccoon-review-8806553)"** **Rating:** 4.0/5.0 stars *— Daniel Z.* [Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8806553) --- **"[My hotel is much more organized](https://www.g2.com/survey_responses/roomraccoon-review-8821575)"** **Rating:** 4.0/5.0 stars *— Faisal A.* [Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8821575) --- ### 25. [eviivo suite](https://www.g2.com/products/eviivo-suite/reviews) eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). No matter how complex your accommodation business is, eviivo Suite makes the day-to-day so much smoother. eviivo features: • Property Manager: the easy way to manage bookings, guests, owners & travel agencies with eviivo’s unrivalled all-in-one property management platform • Website Manager: a stunning highly customisable booking engine to strengthen your brand and boost direct bookings like no other • Channel Manager: channels that sing to your tune and run themselves with unparalleled OTA integrations and full automated mapping • Payment Manager: airtight security and unmatched payment automation with built-in support for the widest choice of card processors • Guest Manager: never miss a beat with eviivo’s AI-powered unified Inbox with superior seamless communications and integration with OTA guest services • Promo Manager: ultimate pricing and packaging flexibility with unmatched support for the sale of extra products and services • Performance Manager: powerful KPIs, user-defined analytics, painless reconciliations for top results and the smoothest back-office integration • Owner Manager: extensive multi-everything functionality for all your stakeholders enabling portfolio growth, trust, transparency and full team participation • eviivo Mobile: out of reach, but never out of touch with eviivo’s most comprehensive mobile app eviivo’s Promise: - Less to buy - avoid spiralling add-on costs - Less to learn and train on – faster ramp-up for staff - Less to support - no vendor merry-go-round or finger-pointing - Less to maintain – avoid API compatibility nightmares - Less to worry about! – designed for a better work-life balance. The bottom line? Growing Yours. More bookings. Less effort.  See why eviivo is trusted by more than 28,000 properties worldwide! **Average Rating:** 3.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate eviivo suite?** - **Ease of Use:** 7.8/10 (Category avg: 8.8/10) - **Booking Engine:** 10.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 10.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind eviivo suite?** - **Seller:** [eviivo](https://www.g2.com/sellers/eviivo) - **Year Founded:** 2003 - **HQ Location:** N/A - **Twitter:** @eviivo (2,919 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eviivo/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 82% Small-Business, 18% Mid-Market #### What Are eviivo suite's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Support (3 reviews) - Booking Management (2 reviews) - User Interface (2 reviews) - Channel Management (1 reviews) **Cons:** - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About eviivo suite? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of eviivo Suite, enjoying its user-friendly mobile app and seamless booking management. - Users commend the **responsive customer support** of eviivo, consistently providing friendly and efficient assistance for all needs. - Users value the **efficient booking management** of eviivo suite, enhancing operations and guest satisfaction significantly. - Users find the **user-friendly interface** of eviivo Suite enhances their operational efficiency and boosts bookings quickly. - Users value the **efficient channel management** of eviivo suite, making bookings and guest communication seamless and straightforward. **Cons:** - Users find the **limited customization** frustrating, wishing for better navigation and more user-friendly templates. - Users find the **navigation and customization not user-friendly** , making the powerful reporting dashboard harder to use effectively. #### What Are Recent G2 Reviews of eviivo suite? **"[A Fantastic Partner for Our Pubs With Rooms](https://www.g2.com/survey_responses/eviivo-suite-review-11999116)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/eviivo-suite-review-11999116) --- **"[Eviiivo: Simple, Feature-Rich, and Great Value](https://www.g2.com/survey_responses/eviivo-suite-review-12860239)"** **Rating:** 5.0/5.0 stars *— Frank L.* [Read full review](https://www.g2.com/survey_responses/eviivo-suite-review-12860239) --- ## What Is Channel Management Software? [Hotel Software](https://www.g2.com/categories/hotel) ## What Software Categories Are Similar to Channel Management Software? - [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) - [Hotel Management Software](https://www.g2.com/categories/hotel-management) --- ## How Do You Choose the Right Channel Management Software? ### What You Should Know About Channel Management Software ### What is Channel Management Software? Channel management software is used by hospitality businesses to handle multiple real-time booking channels. With many online booking sites currently available, companies benefit from having a presence on all of them. However, tracking each booking on each platform is difficult; therefore, employing a solid channel management solution that combines these various sales channels helps properties stay organized without overbooking. Channel managers can also tend to revenue management and rate parity across all channels. Because search engines play a huge part in marketing today, channel managers ensure that a brand is consistent across online booking engines. This solution saves marketing teams time by eliminating the need to monitor channels in separate places. A channel management platform houses all this data in one place. #### What Types of Channel Management Software Exist? **All-in-one cloud-based platforms** An all-in-one cloud-based channel management platform offers room inventory management and reservation functionality within the application. Hospitality businesses may choose this product to promote ease of use and software access. However, cloud tools require technical help providing functionality to complete booking actions when disconnected from the internet. **Integrated software** Integrated or embedded channel management software from another solution can assist with property management and reservation software functionality. Businesses may choose an embedded product to encourage user adoption. By placing the occupancy and room inventory analytics inside regularly-used software, companies enable employees to take advantage of available data. ### What are the Common Features of Channel Management Software? The following are some core features within channel management solutions that aid users with property room inventory and marketing management. **Inventory management:** Inventory management is vital in a channel manager, as it prevents overbooking. A pooled inventory allows the property manager to display all the available rooms on all channels. The pooled inventory can then be updated as rooms are booked from various platforms. **Booking engine:** A booking manager or engine takes bookings from various channels and communicates them to the property management system. This feature results in an accurate inventory update. The inventory management and booking engine functionality work in unison as both eliminate double booking and room shortages. A good channel management software with a booking engine provides visibility so the property manager knows where bookings are made. **Sales and marketing tools:** A channel management system helps attract new hoteliers and advertise the services the channel manager offers. With marketing tools embedded into the booking channels, the buyer can use the data to improve their presence and increase bookings. Some marketing tools also offer website-building functionality. ### What are the Benefits of Channel Management Software? Below are a few common benefits of channel management software: **Data configuration:** Channel management software generates comprehensive data from numerous management tools, such as hotel management software or vacation rental software. The hospitality industry can adjust its strategy to adapt to changing customer preferences and focus on markets and segments likely to increase occupancy and property revenue. **Integrations:** Integration with tools the property already uses makes life much easier using a channel management solution. This kind of platform simplifies communicating data directly to the sales teams or rooms controller. It also feeds booking information to the property management system, guest services team, and revenue management system (RMS). By working seamlessly with the existing tools, channel managers bridge the gap between online distribution and staff. **Sales data:** A channel manager can collect data from many platforms so it’s easy to see direct bookings, measure the guest experience, and refine communication. This data can guide future sales efforts as well as marketing campaigns. **Market intelligence:** Being able to evaluate the user's property inventory performance against their competitors’ is a vital benefit of using a channel management system. Each channel manager performs differently; it’s crucial to decipher which software works best. For example, the market presence for coastal vacation rentals differ from the market data of a bed and breakfast. With real-time room inventory updates and the automation of occupancy data related to bookings, the user can analyze the various distribution channels. ### Who Uses Channel Management Software? Any hospitality business that revolves around booking rooms can utilize channel management software, though the cost of this type of software can be prohibitive for small independent hotels or short-term vacation rentals. These kinds of properties usually choose free or limited versions offered through channel partners. Hoteliers of mid-market and enterprise hotels and resorts with large room inventory and multiple properties benefit most from a channel management system with property intelligence functionality. **Online travel agencies (OTAs):** OTAs use channel managers to book hotel rooms for their clients quickly and easily. Many hotel channel managers integrate with the global distribution system (GDS), which collects and dispenses hotel inventory and rate information to travel agents and sites. This information makes it easy for travel agents to find the best deals for their clients. **Hoteliers:** Hoteliers use channel management software to manage all their bookings across channels; since some channel managers include payment software, receiving and easily tracking payment for accurate accounting. This offers dual software integration, as many e-commerce platforms depend on payment gateways to ensure that payment information passes securely from the customer to the payment processor.  ### What are the Alternatives to Channel Management Software? Alternatives to channel management software can replace this type of software, either partially or completely. [Hotel reservation software](https://www.g2.com/categories/hotel-reservations): Hospitality companies use hotel reservation software to facilitate customer and employee reservation processes. These applications contribute to the overall customer experience by paving the way for smooth operations during the reservation phase of the client lifecycle. [Hotel management software](https://www.g2.com/categories/hotel-management): Hoteliers manage room bookings, front desk operations, and guest services with hotel management software. Some hotel management systems have been updated to include a hotel channel manager, while others have partnered with channel management systems to improve their current software. #### Software Related to Channel Management Software Related solutions that can be used together with hotel management include the following. **Hotel management software:** These specialized property management solutions allow for room management, marketing and loyalty program capabilities, and guest CRM. However, for larger hotels and chains, it aims to improve staff productivity and optimize revenue. By purchasing channel management software, the hotel creates effective marketing campaigns and increases its brand reach. [Vacation rental software](https://www.g2.com/categories/vacation-rental) **:** Vacation rental software is designed to support vacation rental companies with customer management, booking management, and facility maintenance management. A channel manager benefits from this software as the functionality of online booking websites where vacation rental companies can share their property offerings. ### Challenges with Channel Management Software Channel management software solutions can come with their own set of issues.  **Overreliance on data:** Narrowing the focus to room inventory data and analytics can be a potential problem. Data-driven decisions are critical to a company’s success, but inventory management data solely influenced by booking traffic can skew the analysis. Successful hospitality businesses should combine rigorous analytics with anecdotal storytelling and thoughtful conversations about the business's success. For example, hostels or hospitality businesses whose portfolios include urban rentals must factor these variables into booking traffic. **Configuration:** Channel management software relies heavily on cross-communication between multiple online booking channels, which may require IT or customer support. As mentioned, a key benefit of a channel manager is automated inventory management between all online channels. However, if one booking site is down or has a system reboot, this interruption will inaccurately report room inventory, impacting the property's occupancy report and reservation management. The buyer should reach out to the channel management system provider to discuss technical services. ### How to Buy Channel Management Software #### Requirements Gathering (RFI/RFP) for Channel Management Software RFIs and RFPs provide best practices that meet buyer requirements in the hospitality industry. For a boutique hotel, purchasing a channel management solution may increase the number of hotel booking channels. The business pain points might be related to purchasing an additional software solution. Buyers should create a criteria checklist that addresses these concerns.  As for enterprise businesses, a checklist of elements for the mass market can help the team identify necessary and nice-to-have features. This detailed guide of the ideal channel management system should cover present and future needs. For example, it’s vital to acquire a channel manager that delivers a smooth and consistent experience for guests regardless of where or how they booked their room. When planning for the future of the property or company, choose a channel management system that will grow alongside the business and offer longevity. #### Compare Channel Management Software Products **Create a long list** Long lists are made by eliminating the options that don’t provide critical functionality. For instance, buyers who want channel management software should consider something other than software that only serves one or two channels. A typical long list should include at most ten products unless many options are similar. In this case, using additional details like the number of channels and booking sites, can help eliminate vendors. **Create a short list** After identifying critical channel management software features, evaluating qualified vendors is the next step. Narrowing the list of contenders to at least three is preferred for proper evaluation. Cross-examining the long list requirements against the shortlist assists in decision-making. For example, is this an embedded channel manager with the existing hotel reservation solutions?  **Conduct demos** Demos are an excellent opportunity for buyers to see how the channel management solution works. Only the shortlisted vendors are invited to demonstrate their solutions. Demos should be performed live, using the system, not with slide decks or screenshots. All vendors should follow a predetermined scenario that simulates the business processes of the buyer. An ideal design illustrates the integration of global distribution systems with online sales. This design addresses the travel agent perspective with inventory management. During the demonstration, the channel management provider must follow the purchasing steps that buyers would follow. #### Selection of Channel Management Software **Choose a selection team** Purchasing channel management software affects room inventory and, thus, property revenue. The team responsible for selecting the channel management software should include the property manager, head of reservations, director of revenue management, and director of sales and marketing. Involving multiple parties in this selection process ensures attention to overall company goals and viewpoints. **Negotiation** Once the team decides which channel management systems are worth pursuing, vendor negotiations take place. Negotiation happens between the buyer and vendors from the shortlist. Product features and functionality may overlap so product pricing and accessibility are crucial. Some channel management systems vendors will offer discounts due to existing partnerships between management systems. Before making a final decision, the buyer should explore all cost-saving avenues. **Final decision** The final decision should be based on the information gathered and the company's needs. During the final decision-making process, it’s imperative to do a test run of the booking engine to make sure of software compatibility. Conducting a trial with a small sample of customers sees all needs are met. If the tool is well received, the buyer can be assured that the selection was correct. If not, they repeat the process until making a confident decision.