I like that you guys are always improving your software and have successfully made yourselves an all-in-one platform. You guys have gotten so much better and easier to use over the years, and we seriously appreciate the level of care and attention you give to the property managers who use your platform. Review collected by and hosted on G2.com.

I wish the analytics page were more user-friendly, easier to understand, and better organized. It would be really helpful to have clear graphs that show how we’re doing over time, and I’d also love AI suggestions on ways we could grow. Review collected by and hosted on G2.com.

It has some good features, and if there was any level of support I am sure it would help Review collected by and hosted on G2.com.

The accounting is almost impossible to understand, but more than that the support they provide to help you with it is very poor Poor value for money Review collected by and hosted on G2.com.

Your text already covers Integrations, Support/Onboarding, and AI/Intelligence well. What is missing is UI/UX, Performance, and Price/ROI. Here is the expanded version:

Guesty was the trigger for the growth of our company: we went from about 60 listings to 230 in just over two years, and the platform scaled with us without having to redo processes along the way.

The tool I like the most is the Price Optimizer. It has allowed us to set up pricing strategies in advance and respond to the market with agility, which increased revenue per night and left our clients very happy. It automatically detects events in the city and adjusts rates according to demand, something that previously required constant manual review. In practice, this allowed us to operate without hiring a full-time Revenue Manager: that savings alone justifies the subscription, and the cost per listing becomes increasingly profitable as the portfolio grows.

Regarding integrations, unifying calendars, rates, guest communication, and the Guest App in one place eliminated duplicate work between OTAs. The synchronization with Airbnb, Booking, and our direct booking engine has been reliable, and we haven't had overbooking issues since the migration.

About the interface, the learning curve was reasonable for the team. The multi-calendar and reservation view are clear even with hundreds of active properties, and onboarding new staff takes days, not weeks. Filters and bulk edits save us a lot of time when we need to update rates or restrictions on several listings at once.

In terms of performance, the platform remains stable during peak season, which is when we demand it the most. The mobile app allows us to resolve operational issues outside the office, and notifications arrive on time.

Support in Spanish improved considerably, which facilitated both the initial setup and daily use; having support in our language made a difference during onboarding.

Overall, the switch to Guesty allowed us to be more technologically advanced and grow without multiplying the administrative team in the same proportion. Review collected by and hosted on G2.com.

Mainly the Guest App which could have an integrated chat and more security protections. Review collected by and hosted on G2.com.

What we appreciate most is the ability to manage multiple properties, reservations, distribution channels, and guest communications from one centralized platform. The channel management capabilities, automated messaging, and integrations have helped us streamline our daily operations, reduce manual work, and improve efficiency as our portfolio grows.

Beyond the technology, the customer support has been particularly valuable. Our CSM, Juan, has been exceptional in understanding our business, identifying opportunities to optimize our use of Guesty, and advocating for solutions that support our growth. His recent efforts to help us access additional distribution channels are a great example of this.

It's reassuring to have a platform that supports our operations and a team that genuinely wants to see our business succeed. Review collected by and hosted on G2.com.

Our experience has come with some teething pains, particularly around billing discrepancies and technical issues that have occasionally required more back and forth than we would have liked. At times, resolving these matters has taken longer than expected, creating unnecessary frustration and interruptions to our operations.

That said, we appreciate the efforts they have made to address these challenges and improve the overall experience. While there is still room for improvement in the speed and consistency of issue resolution, the willingness to listen, take accountability, and work towards solutions has been encouraging. Review collected by and hosted on G2.com.

What I like most about Guesty is having so many aspects of our business managed from one platform. With a growing portfolio of vacation rental properties, having everything centralized makes a real difference in our day-to-day operations.

I also appreciate that Guesty continues to evolve and introduce new tools and features. Over the years, we've expanded our use of the platform, and more recently, we've decided to adopt several additional services, including GuestyPay, PayProtect, Shield, GuestVerify, and Agents Hub.

Another important factor for me is the relationship we've built with our Account Manager, Alexandra. She takes the time to understand our business, helps us explore new possibilities, and is always available when we need guidance or assistance with more complicated matters. Having someone like her supporting us definitely influenced my decision to recently commit to another three years with Guesty. Review collected by and hosted on G2.com.

My main frustration with Guesty is that some newer features, such as markups, are not yet fully integrated into all aspects of the platform.

For example, we are currently unable to display accurate accommodation fares and cleaning fees before markups in the automated reservation notifications sent to our property owners. As a result, more than 100 owners are receiving incorrect financial information whenever a reservation is made at their property.

What concerns me most is that I've raised this issue several times, yet it continues to be treated as a future feature request rather than an existing functionality issue that needs to be corrected.

I understand that product development involves priorities, but when an existing feature produces inaccurate financial information that directly affects our owners, I believe it should be treated as a production issue rather than a request for new functionality.

I really appreciate everything Guesty has to offer, but I would like to see more attention given to resolving these types of issues in a timely manner. Review collected by and hosted on G2.com.

I really like Guesty for its ease of use and continuous innovation, which makes managing reservations simple and efficient. I'm impressed with the strong customer support—they've invested a lot in it, and it shows. I feel like there's always someone available on both sides of the company to talk to. I also think the API is quite nice, making it easy to connect our other digital tools with Guesty, facilitating shared data which is a crucial feature for us. Review collected by and hosted on G2.com.

I had issues with Guesty Pay. It was well documented within our account. Specifically, we encountered problems with ensuring that all of our guests were legitimate, which led to a spike in chargebacks that we hadn't experienced with our previous supplier. Review collected by and hosted on G2.com.

All my business needs are in one place. The Price Optimizer and Accounting features are my favorites. I also find it refreshing that Guesty is continuously working to improve functionality and involving customers along the way. Their integrations make it easy to handle day-to-day tasks. While I haven’t been able to use the AI agents much yet, I’m looking forward to incorporating them into my everyday routine. Review collected by and hosted on G2.com.

Sometimes it is difficult to get an immediate response via support. Usually when I receive responses it is a link on a how to I am already aware of and have worked through. While AI is nice, it does prolong the resolve in some cases. Review collected by and hosted on G2.com.

Guesty provides a comprehensive platform for managing short-term rental properties, offering features such as centralized reservations, calendar management, guest communication, and task automation. The platform's integrations and API allow for seamless connectivity with other tools, enhancing operational efficiency and flexibility. While there is a learning curve, the potential for automation and AI-driven enhancements makes Guesty a valuable asset for property management companies. Review collected by and hosted on G2.com.

Guesty gives us a central place to manage a growing portfolio of short-term rental properties across multiple markets and OTAs. The biggest value for us is having reservations, calendars, guest information, tasks and operational workflows managed from one platform instead of having to jump between different systems.

The UI is generally intuitive, especially once you understand how the different areas of the platform are connected. The unified inbox and calendar are particularly useful for our day-to-day operations, as our team can manage a large number of reservations and guest interactions without constantly switching between Airbnb, Booking.com and other channels.

Another major advantage for us is the integrations. Guesty's API and integrations allow us to connect the PMS with other tools in our technology stack, which is important for us as we continue automating more of our operations. This gives us much more flexibility than using a PMS as a standalone system.

Guesty performs reliably for our day-to-day operations, even as the number of properties and reservations increases. The platform generally handles a high volume of reservations, calendar updates and guest communications without major issues.

There can occasionally be delays when working with larger amounts of data or when changes need to sync across multiple channels, but overall we find the system stable enough to use as the operational backbone of our business.

For a small host, Guesty can feel like a significant investment. For a professional property management company, however, the value becomes much clearer as the portfolio grows.

For us, the value comes less from any single feature and more from having reservations, distribution, guest communication, operations and integrations connected in one system. The ability to automate processes and reduce manual work also contributes significantly to the ROI.

That said, I think pricing could be more flexible for companies at different stages of growth, particularly when the number of properties changes over time.

Getting started requires some learning, mainly because Guesty has a lot of functionality and configuration options. The onboarding process helped us understand the platform, but we found that the real learning happened once we started implementing our actual workflows and integrations.

Customer support has generally been responsive and helpful, especially when dealing with technical questions or integrations. Having a knowledgeable support team is particularly important when Guesty is connected to multiple OTAs and other systems in the business.

The AI capabilities are an interesting addition, particularly around guest communication and reducing repetitive work. The biggest potential for us is not simply generating replies, but using AI to handle parts of the guest journey while maintaining a consistent tone and service standard.

We're still exploring how far we can take these capabilities, but the combination of Guesty's operational data with automation and AI has significant potential. I would like to see even more advanced AI-driven automation, particularly around identifying issues, taking proactive actions and helping operators make better operational decisions rather than focusing mainly on communication. Review collected by and hosted on G2.com.

The user experience is strong, and the automations are genuinely helpful. I also appreciate the online resources and integrations, as well as the easy access to support and technical managers. Customer support is fast and responsive, and the AI Chat bot Gus provides quick access to the Guesty knowledge base. Review collected by and hosted on G2.com.

There are certain applications that still need work, like the guest app and the owner portal. For example, it would be really valuable to have a more curated guest experience, where you can create a curated guest guide with a clear property journey. Review collected by and hosted on G2.com.

What I like best about Guesty is that it brings all of our short-term rental operations into a single platform. The channel management, unified inbox, automation capabilities, guest communication tools, and reporting features have significantly reduced manual effort and helped us operate more efficiently as we grow. The platform is intuitive to use, integrates well with key third-party services, and provides the flexibility needed to manage multiple properties across different booking channels. Guesty has given us a solid operational foundation that allows us to focus more on delivering a great experience for both property owners and guests. Review collected by and hosted on G2.com.

There is very little to dislike about the platform overall. As with any feature-rich system, there is a learning curve when first getting started, and some areas of the interface can take time to fully understand. There are also occasional enhancements and integrations that we’d love to see added as our business grows. However, Guesty continues to evolve, and the support and product teams have been receptive to feedback and suggestions. Overall, the benefits far outweigh any minor frustrations. Review collected by and hosted on G2.com.