Guesty Reviews & Product Details

We recently completed a migration to Guesty and currently manage around 100 short term rental properties on the platform. The system is robust and clearly built with professional property managers in mind.

Guesty brings a lot of functionality into one place, including channel distribution, messaging, automation, and integrations with other systems in our tech stack. The API connections and integrations have been solid so far and allow us to connect several operational tools that we rely on.

Our onboarding team, particularly Aarti and Enjoli, were very helpful throughout the migration process. Migrating a portfolio of homes between systems can be complex, but the onboarding team made the transition much smoother than expected. They were responsive and patient while we worked through setup questions and configuration issues.

Managing a portfolio of roughly 100 properties requires systems that are reliable and scalable, and Guesty provides a strong operational backbone for companies working at that level.

After more than 20 years in the vacation rental industry and experience with several PMS platforms, Guesty stands out as a powerful system for companies operating at scale. As we continue scaling our portfolio, we are looking forward to seeing Guesty continue expanding automation and reporting capabilities for professional managers. Review collected by and hosted on G2.com.

Guesty is a powerful platform, but it comes with a learning curve and requires careful configuration to fully leverage its capabilities. For companies managing larger portfolios, consistency in how taxes, fees, and reporting structures are set up becomes very important.

Some workflows that managers rely on, particularly around reporting and financial reconciliation, could benefit from additional automation and clearer documentation.

Overall, the system is very capable, but because of its depth it requires thoughtful setup and ongoing attention to detail to ensure everything is configured consistently across properties. Review collected by and hosted on G2.com.

The guesty app is beautiful and game changer for us. Easy to navigate the dashboard and helpful articles Review collected by and hosted on G2.com.

We came from a different software and so that is our own internal challenge to work with a different "look" and process. I would say the only slight downside I see is that it is very OTA centric as opposed to Property Management direct booking centric? Review collected by and hosted on G2.com.

I like Guesty because the multi-calendar and unified inbox are very good and continue to improve. They're essential for our day-to-day functioning, and they perform really well. We can rely on them for our 24/7 operations with guest management and bookings. Another feature I appreciate is the guest analytics, which have become free and are now easier to use. It really helps with planning and understanding business performance. The review tracking feature helps our operations team stay updated on focus areas by unit. Overall, these core features are super valuable. Review collected by and hosted on G2.com.

I didn't like Guesty's accounting system. It used to be really clunky, super bad, and was time-consuming and manual a couple of years ago. It might be better now but wasn't good then. Also, the Guesty API has reliability issues, with updates not being well published and happening at inconvenient times, causing system failures. Lastly, there's some rigidity in the listing configurations, such as taxes across OTAs and the ability to vary guest fees like damage waivers depending on the length of stay. There's room for improvement for more flexibility in these areas. Review collected by and hosted on G2.com.

Integrations and one-stop platform for everything needed for managing STR's. Pricing is reasonable and UI/UX is getting better on the desktop. The mobile app is clunky at best. Performance is moderate. Review collected by and hosted on G2.com.

I really don't like the customer support with Guesty. Trying to get help is like pulling teeth, and it’s super frustrating. I set up payment processing and confirmed everything, but for over three months, payments of $25,000 haven’t made it to my bank account. I contacted support through all channels, started tickets, and even talked to someone who said they'd escalate it, but it's been several business days without a response. This issue is huge for a small business like mine. Also, they offshore their support to the Philippines and getting answers or callbacks is just a nightmare. Their pricing optimizer isn't great either; it’s not accurate and always needs manual adjustments. It either sets prices too high or too low, causing me to lose reservations or leave money on the table. Payment processing is a mess when it doesn't work right, and there’s no way to get support. Honestly, nothing stands out positively if there’s no customer support. Review collected by and hosted on G2.com.

I like the individual support I get from my account manger Ram Cheriyath, anytime I have an issue or concern he helps me work the process out and get answers - that is huge in working with a PMS Review collected by and hosted on G2.com.

System can be glitchy at times, fixed for a bit then goes back to having issues - for example the ribbon calendar if you scroll backwards to another date it jumps 6 months; also I have had to buy other technology in order to get the systems in place I need, like accounting and tasks Review collected by and hosted on G2.com.

I love that the platform allows me to integrate with all other big player platforms, and it's centralized. I even managed a custom integration with my accounting software through OpenAI, which I prefer using over the standard accounting options. I also find that it's integrated with Beyond for dynamic pricing, which I prefer over Guesty's dynamic pricing due to my specific requirements. Managing listings, locks, and pricing is very straightforward, and I appreciate how new features continually come out and make my life better. The initial setup was quite easy for me, even for someone without much experience in software implementation—it isn't that hard. Review collected by and hosted on G2.com.

There are so many taxes in Quebec that need to be recalculated, and I'd rather recalculate them through my customization. The accounting part hasn't been tested too much by me, but there are issues with platforms like Booking.com and Vrbo not calculating taxes properly. The taxes aren't necessarily right on the guest portfolio, so I have to recalculate everything based on what the guest paid and readjust some taxes. Review collected by and hosted on G2.com.

One new positive since my previous review is that Guesty appears to be rolling out a much more user-friendly interface. I still do not have the updated inbox on my account, but it looks like a strong step in the right direction. That stands out to me because the previous version, especially the inbox, felt quite dated.

I also came away with a stronger impression of Guesty as an industry leader after attending GuestyVal. They are clearly investing in community and in bringing operators together, which gives the brand more depth than just being a software tool. That was a very positive signal for me.

Beyond that, the reasons I originally liked the platform are still there: strong multi-channel management, automations, integrations, and centralized operational control. Review collected by and hosted on G2.com.

Guesty needs to improve billing accuracy, contract compliance, and follow-through. I purchased Guesty Shield, but the amounts charged were not honored according to the agreement. This is not the first time I have had a billing problem with them, so at this point it feels less like an isolated mistake and more like a recurring issue. What makes it worse is the lack of proper follow-up: resolution is slow, updates are inconsistent, and neither support nor the account manager seems to take clear ownership of the issue. For something as sensitive as billing, that creates unnecessary friction and weakens trust in the platform. Review collected by and hosted on G2.com.

We switched to Guesty from Hostaway, and the primary driver was strategic: we needed more sophisticated tools to support our direct booking channel. With our previous provider, we couldn't isolate damage protection for our direct bookings, which was a major operational headache and unnecessary expense. Guesty Shield was the solution we were looking for. It allows us to offer and monetize damage protection specifically for our website bookings—something that's essential for profitability and peace of mind. While the initial setup took some time, the channel manager is now working well and the platform's capabilities are a clear upgrade for our business needs. Review collected by and hosted on G2.com.

I'm very happy with guesty. Looking forward to see future releases. Review collected by and hosted on G2.com.

I find Guesty to be a solid product, with features that are essential for managing properties at scale. It effectively connects my operations across multiple channels, which is highly beneficial given the number of properties I handle. I like that it is one of the biggest software solutions available, offering more features and frequent updates compared to most property management software, making it a bit better. Guesty is usually ahead of the curve in this regard. Review collected by and hosted on G2.com.

I'm really frustrated with the customer support. Despite confirming the cancellation of Guesty Shield multiple times, I kept getting charged for months. It's been four to five months of back and forth with no resolution on the billing issue. They even deactivated my account because of an unpaid invoice for a service I had already canceled. Their solution of paying the invoice and waiting for a credit back makes no sense. I did everything right by sending emails, making calls, and escalating the issue, and yet I am stuck in this loop. For one of the biggest PMS softwares, not being able to fix a billing issue in five months is just not acceptable. Every time I reach out, it feels like we're starting over with no real progress. If you're considering Guesty and need more than basic support, be prepared for a fight with no resolution. Review collected by and hosted on G2.com.

One of the most valuable improvements for us has been how much more streamlined our operations feel overall. Instead of constantly double-checking systems or fixing sync issues, everything runs in the background the way it should. That consistency has allowed our team to focus more on growth, guest experience, and scaling the portfolio rather than dealing with day-to-day technical friction.

Another standout has been the level of collaboration and guidance we received during the transition. The onboarding process felt organized and well-supported, with clear communication every step of the way. Having a team that was proactive, attentive, and genuinely invested in setting things up properly made a big difference. It turned what could have been a complicated rollout into a smooth and efficient process for everyone involved. Review collected by and hosted on G2.com.

Since the platform offers a wide range of capabilities, there’s an initial learning phase before teams can fully take advantage of everything. It can take some time for new users to become comfortable navigating the system and understanding how all the pieces fit together.

There’s also a bit of upfront work required to customize certain features so they align with your specific processes—particularly when managing a larger portfolio with multiple moving parts. Once that foundation is in place, though, everything becomes far more streamlined, and ongoing use feels smooth and manageable. Review collected by and hosted on G2.com.