Guesty Reviews & Product Details

We recently completed a migration to Guesty and currently manage around 100 short term rental properties on the platform. The system is robust and clearly built with professional property managers in mind.

Guesty brings a lot of functionality into one place, including channel distribution, messaging, automation, and integrations with other systems in our tech stack. The API connections and integrations have been solid so far and allow us to connect several operational tools that we rely on.

Our onboarding team, particularly Aarti and Enjoli, were very helpful throughout the migration process. Migrating a portfolio of homes between systems can be complex, but the onboarding team made the transition much smoother than expected. They were responsive and patient while we worked through setup questions and configuration issues.

Managing a portfolio of roughly 100 properties requires systems that are reliable and scalable, and Guesty provides a strong operational backbone for companies working at that level.

After more than 20 years in the vacation rental industry and experience with several PMS platforms, Guesty stands out as a powerful system for companies operating at scale. As we continue scaling our portfolio, we are looking forward to seeing Guesty continue expanding automation and reporting capabilities for professional managers. Review collected by and hosted on G2.com.

Guesty is a powerful platform, but it comes with a learning curve and requires careful configuration to fully leverage its capabilities. For companies managing larger portfolios, consistency in how taxes, fees, and reporting structures are set up becomes very important.

Some workflows that managers rely on, particularly around reporting and financial reconciliation, could benefit from additional automation and clearer documentation.

Overall, the system is very capable, but because of its depth it requires thoughtful setup and ongoing attention to detail to ensure everything is configured consistently across properties. Review collected by and hosted on G2.com.

We switched to Guesty from Hostaway, and the primary driver was strategic: we needed more sophisticated tools to support our direct booking channel. With our previous provider, we couldn't isolate damage protection for our direct bookings, which was a major operational headache and unnecessary expense. Guesty Shield was the solution we were looking for. It allows us to offer and monetize damage protection specifically for our website bookings—something that's essential for profitability and peace of mind. While the initial setup took some time, the channel manager is now working well and the platform's capabilities are a clear upgrade for our business needs. Review collected by and hosted on G2.com.

I'm very happy with guesty. Looking forward to see future releases. Review collected by and hosted on G2.com.

Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management.

Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com.

One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com.

I think the best thing about Guesty is that it's truly API first, which means you can extract everything you need in a very easy way. This makes it stand out in the industry. I also appreciate the flexibility that Guesty provides, allowing me to create fields on reservations, subunits, and multi-units, which helps in molding it to our needs. Other property management systems are often restricted, but Guesty offers easy access and flexibility. Another aspect I like is the support I get from the Guesty team, particularly their ability to listen and develop based on the requirements we have, collaborating effectively with the development team. I've really enjoyed the partnership with Yoav and the product team in APAC for their dedication to deliver on our needs. Review collected by and hosted on G2.com.

Guesty is still growing really fast, and while they're trying to get into the full hotel space, they're not quite there yet. There is a lot to be done from a revenue recognition perspective. And sometimes, Guesty goes a bit too fast. They roll out so many different features quickly, which is a bit of their own downfall because those features don't come with enough announcement or enough training. Review collected by and hosted on G2.com.

I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is just easier and less time-consuming. Guesty Pay has been so helpful and complements everything we do. The initial setup was very comprehensive, and our onboarding person, Taly, was very helpful. Review collected by and hosted on G2.com.

The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be better. There's also a limitation with accounting in Guesty where it doesn't process the gross amount paid on all platforms, which forced us to change our business model and resulted in lower revenue. Review collected by and hosted on G2.com.

I like the completeness of Guesty, its APIs, and the integrations it offers. The User Experience is excellent. Using Guesty allows us to expand services with all the features we like and that are necessary for our work, keeping us updated with the latest developments. For a company that wants to grow like ours, we have identified Guesty as an ideal partner thanks to its numerous functions and integrations. Review collected by and hosted on G2.com.

The accounting and management control part in Guesty does not work well, especially regarding integration with Italian bureaucracy. I expect an improvement in this regard. Furthermore, the initial setup process was not simple because everything was in English and there were many things to see. Review collected by and hosted on G2.com.

I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties using booking channels like Booking.com. The messaging feature is very good, as it lets us drill down to send individual messages to clients, which helps streamline our communications and increase productivity. I appreciate Richard Murray's help with adopting certain parts of the software. Review collected by and hosted on G2.com.

I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was complicated and quite difficult. A big issue is that Guesty won't integrate with our suppliers, so we end up having to manually load a lot of bookings and listings. Review collected by and hosted on G2.com.

I really like how Guesty manages my eight vacation rentals across different locations like France, the UK, and the USA. It helps me efficiently manage properties across different channels and prevents double bookings. I appreciate the simple communication flow it creates with guests and the good reporting tools and dashboard, which help me stay on top of everything. Guesty also keeps generating extra features that are innovative and help improve the rental business. I feel like Guesty offers the best distribution across the biggest platforms, which helps in appearing higher on platforms like Booking.com and Airbnb. Additionally, Guesty's onboarding process was really helpful, and the support from their team, including the responsive account manager, was good. Review collected by and hosted on G2.com.

Sometimes Guesty is bringing in new features that are not quite ready to hit the ground running. It's great that they're doing that. It just shows that they're thinking of new things and ways to improve the product. Review collected by and hosted on G2.com.

Previous Response: What I like most about Guesty is the huge range of features to coordinate and manage properties. Publishing across multiple channels while keeping everything centralized in one single inbox is extremely valuable. Being able to set pricing rules and adjust pricing for all channels from one place is very practical, and the damage insurance add-on is a great plus. Guesty lets me manage almost every part of the business from one platform, which reduces mistakes since all reservations stay aligned on one calendar. I also really like the automations and the integrations with other companies because they make operation seamless, communication faster, easier and much more efficient. Review collected by and hosted on G2.com.

Update: Guesty did ultimately help resolve the billing issue I mentioned previously, so I want to clarify that part. The incorrect charge (Google Homes) was credited back, but it took longer than expected and communication felt inconsistent while it was pending. I also had friction when trying to adjust pricing after adding 15 additional properties (which should have moved me into the next tier).

What still hasn’t changed is the product and process pain:

Inbox UX: The inbox is visually dated and inefficient for multi-property operators. It shows the guest name and a small preview, but not the property tied to the conversation unless you open the thread. That forces constant clicking and slows down daily operations.

Onboarding: Onboarding/initial setup took over a month in my case, which was a major operational disadvantage.

Bottom line: I appreciate that the billing issue was eventually fixed, but Guesty still needs stronger support consistency during billing/tier changes and a more scalable inbox experience. Review collected by and hosted on G2.com.

The support from our CSM and the large variety of features outside of the standard channel management. Review collected by and hosted on G2.com.

If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or issues. Not having to go into some various platforms and change manually or even email the platform to make the change for us. Review collected by and hosted on G2.com.