--- title: Guesty Reviews meta_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 132 scale: '5' date_modified: '2026-09-22' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Guesty Reviews **Vendor:** Guesty **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.6/5.0 **Total Reviews:** 132 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Guesty Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations ## Guesty Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **effective booking management** of Guesty, enhancing efficiency and communication across multiple properties and channels. (8 reviews) - Users commend the **excellent customer support** of Guesty, consistently highlighting their helpfulness and responsiveness. (8 reviews) - Users value the **effective channel management** of Guesty, facilitating efficient operations across multiple booking platforms. (6 reviews) - Users appreciate the **automated messaging feature** of Guesty, enhancing communication efficiency and streamlining property management tasks. (5 reviews) - Users value the **comprehensive management features** of Guesty, enhancing their productivity and streamlining communications effectively. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Users value the **ease of use** with Guesty, appreciating its intuitive design and streamlined communication features. (4 reviews) - Setup Ease (4 reviews) - Unified Platform (4 reviews) **What users dislike:** - Users face **booking issues** with synchronization across platforms, affecting reservations and payment transparency. (4 reviews) - Users face **setup difficulties** with Guesty, finding the process challenging and time-consuming to navigate effectively. (4 reviews) - Users experience **slow performance** with Guesty, often facing freezes and inefficiencies that hinder productivity. (4 reviews) - Users report frequent **software bugs** such as glitches, slow loading, and repeated logouts, impacting overall usability. (3 reviews) - Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. (2 reviews) - Integration Issues (2 reviews) - Users find Guesty to be **not user-friendly** , with a confusing inbox and slow onboarding process impacting efficiency. (2 reviews) - Poor Customer Support (2 reviews) - Users find the **reporting process time-consuming** and limited in customization, hindering quick access to details. (2 reviews) - Users find the **initial setup challenging** and desire better access and filtering in reporting features. (1 reviews) ## Guesty Reviews ### 1. An Ever-Improving All-in-One Platform That’s Become So Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa S. | Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 01, 2026 **What do you like best about Guesty?** I like that you guys are always improving your software and have successfully made yourselves an all-in-one platform. You guys have gotten so much better and easier to use over the years, and we seriously appreciate the level of care and attention you give to the property managers who use your platform. **What do you dislike about Guesty?** I wish the analytics page were more user-friendly, easier to understand, and better organized. It would be really helpful to have clear graphs that show how we’re doing over time, and I’d also love AI suggestions on ways we could grow. **What problems is Guesty solving and how is that benefiting you?** We have been using Boostly and their booking software on our website, and they have been decent to work with, except recently when their software stopped working, and we were not getting the bookings because people literally could not book. Having the Guesty booking widget on our website has been an amazing workaround for this issue! **Official Response from Mirck Ozaeta:** > Hi Clarissa, Thank you for sharing your feedback with us. We are so glad to hear that you appreciate our continuous improvements and that the Guesty booking widget has provided a reliable solution for your website. Building a strong, dependable platform that supports property managers like you is our top priority. We also appreciate your thoughts on the analytics page—insights like yours help us focus on what matters most to your business as we keep evolving. We are truly dedicated to earning your trust and growing alongside your team every step of the way. Best regards, The Guesty Customer Experience Team ### 2. Good Features, but Confusing Accounting and Very Poor Support **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** August 24, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** It has some good features, and if there was any level of support I am sure it would help **What do you dislike about Guesty?** The accounting is almost impossible to understand, but more than that the support they provide to help you with it is very poor Poor value for money **What problems is Guesty solving and how is that benefiting you?** It isn't really, it's just causing me headaches! **Official Response from Mirck Ozaeta:** > H Kevin, Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you’ve encountered, particularly with understanding the accounting features and the level of support you received. We understand how frustrating it must be to find the accounting processes difficult to navigate while feeling that the support provided has not been sufficient to help you resolve these challenges. We also recognize your concerns regarding the value you’re receiving from Guesty, and we sincerely apologize that your experience has not met your expectations. Your feedback has been shared with the relevant teams and your Account Manager for review. We take comments like yours seriously and are continuously working to improve our onboarding experience, support processes, and overall customer experience. Thank you again for taking the time to share your feedback. We appreciate you bringing these concerns to our attention, as they help us identify opportunities to improve. Sincerely, The Guesty Customer Experience Team ### 3. Guesty: Exponential Growth and Price Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Víctor d. | Founder & CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** Your text already covers Integrations, Support/Onboarding, and AI/Intelligence well. What is missing is UI/UX, Performance, and Price/ROI. Here is the expanded version: Guesty was the trigger for the growth of our company: we went from about 60 listings to 230 in just over two years, and the platform scaled with us without having to redo processes along the way. The tool I like the most is the Price Optimizer. It has allowed us to set up pricing strategies in advance and respond to the market with agility, which increased revenue per night and left our clients very happy. It automatically detects events in the city and adjusts rates according to demand, something that previously required constant manual review. In practice, this allowed us to operate without hiring a full-time Revenue Manager: that savings alone justifies the subscription, and the cost per listing becomes increasingly profitable as the portfolio grows. Regarding integrations, unifying calendars, rates, guest communication, and the Guest App in one place eliminated duplicate work between OTAs. The synchronization with Airbnb, Booking, and our direct booking engine has been reliable, and we haven't had overbooking issues since the migration. About the interface, the learning curve was reasonable for the team. The multi-calendar and reservation view are clear even with hundreds of active properties, and onboarding new staff takes days, not weeks. Filters and bulk edits save us a lot of time when we need to update rates or restrictions on several listings at once. In terms of performance, the platform remains stable during peak season, which is when we demand it the most. The mobile app allows us to resolve operational issues outside the office, and notifications arrive on time. Support in Spanish improved considerably, which facilitated both the initial setup and daily use; having support in our language made a difference during onboarding. Overall, the switch to Guesty allowed us to be more technologically advanced and grow without multiplying the administrative team in the same proportion. **What do you dislike about Guesty?** Mainly the Guest App which could have an integrated chat and more security protections. **What problems is Guesty solving and how is that benefiting you?** We found that Guesty unifies our systems like calendars and pricing, and its Price Optimizer eliminates the need for a Revenue Manager. It automatically detects events and adjusts rates, increasing revenue per night. It was crucial to switch from Little Hotelier due to technological advantages and demand peak detection. **Official Response from Precious Elaine Martin:** > Hi Víctor, Thank you so much for sharing such a detailed review of your experience with Guesty. We are truly honored to be a trusted partner in your remarkable growth from 60 to 230 listings, and we are glad to hear that our Price Optimizer, multi-calendar, and Spanish support team have made a meaningful impact on your operations. Building a strong, reliable relationship with your team is extremely important to us, and we are committed to continually supporting your business as you scale. We also greatly appreciate your constructive feedback regarding the Guest App, as insights like yours help us refine our platform and better serve you. Best regards, The Guesty Customer Experience Team ### 4. A Powerful PMS That Scales With Your STR Business **Rating:** 5.0/5.0 stars **Reviewed by:** Alon C. | SALES MANAGER, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 02, 2026 **Describe the project or task Guesty helped with:** Guesty provides a comprehensive platform for managing short-term rental properties, offering features such as centralized reservations, calendar management, guest communication, and task automation. The platform's integrations and API allow for seamless connectivity with other tools, enhancing operational efficiency and flexibility. While there is a learning curve, the potential for automation and AI-driven enhancements makes Guesty a valuable asset for property management companies. **What do you like best about Guesty?** Guesty gives us a central place to manage a growing portfolio of short-term rental properties across multiple markets and OTAs. The biggest value for us is having reservations, calendars, guest information, tasks and operational workflows managed from one platform instead of having to jump between different systems. The UI is generally intuitive, especially once you understand how the different areas of the platform are connected. The unified inbox and calendar are particularly useful for our day-to-day operations, as our team can manage a large number of reservations and guest interactions without constantly switching between Airbnb, Booking.com and other channels. Another major advantage for us is the integrations. Guesty's API and integrations allow us to connect the PMS with other tools in our technology stack, which is important for us as we continue automating more of our operations. This gives us much more flexibility than using a PMS as a standalone system. Guesty performs reliably for our day-to-day operations, even as the number of properties and reservations increases. The platform generally handles a high volume of reservations, calendar updates and guest communications without major issues. There can occasionally be delays when working with larger amounts of data or when changes need to sync across multiple channels, but overall we find the system stable enough to use as the operational backbone of our business. For a small host, Guesty can feel like a significant investment. For a professional property management company, however, the value becomes much clearer as the portfolio grows. For us, the value comes less from any single feature and more from having reservations, distribution, guest communication, operations and integrations connected in one system. The ability to automate processes and reduce manual work also contributes significantly to the ROI. That said, I think pricing could be more flexible for companies at different stages of growth, particularly when the number of properties changes over time. Getting started requires some learning, mainly because Guesty has a lot of functionality and configuration options. The onboarding process helped us understand the platform, but we found that the real learning happened once we started implementing our actual workflows and integrations. Customer support has generally been responsive and helpful, especially when dealing with technical questions or integrations. Having a knowledgeable support team is particularly important when Guesty is connected to multiple OTAs and other systems in the business. The AI capabilities are an interesting addition, particularly around guest communication and reducing repetitive work. The biggest potential for us is not simply generating replies, but using AI to handle parts of the guest journey while maintaining a consistent tone and service standard. We're still exploring how far we can take these capabilities, but the combination of Guesty's operational data with automation and AI has significant potential. I would like to see even more advanced AI-driven automation, particularly around identifying issues, taking proactive actions and helping operators make better operational decisions rather than focusing mainly on communication. **What do you dislike about Guesty?** The platform is powerful, but that also means there is a learning curve. Some features and settings are not immediately obvious, and occasionally it takes some digging to understand where a specific configuration should be made. As you scale, small inefficiencies can also become more noticeable. For example, when managing many properties, certain bulk actions and workflows could be more flexible and require fewer steps. I would also like to see more transparency and control around some of the integrations and automation capabilities, especially for users who want to build more advanced workflows on top of Guesty. **Recommendations to others considering Guesty:** Consider implementing a more intuitive onboarding process to help new users navigate the platform's extensive features and settings. Enhancing the flexibility of bulk actions and workflows could improve efficiency for users managing large portfolios. Additionally, providing greater transparency and control over integrations and automation capabilities would benefit users looking to build advanced workflows. **What problems is Guesty solving and how is that benefiting you?** Guesty has helped us centralize our operations as we have grown our short-term rental portfolio. Instead of managing each OTA and property separately, we have one operational layer connecting reservations, calendars, guest communication and tasks. This is especially valuable for us because we have team members working across different functions and locations. Having Guesty as the central source of reservation data makes it easier to standardize processes and build automations around the guest journey. **Official Response from Mirck Ozaeta:** > Hi Alon, Thank you so much for taking the time to share your detailed feedback with us. We are thrilled to hear that Guesty serves as a valuable operational backbone for your growing portfolio and that our unified tools, API integrations, and support team are helping you automate and scale effectively. We also truly appreciate your insights regarding the learning curve, bulk action flexibility, and pricing structure. Feedback like yours is essential as we continuously refine our platform, workflows, and AI capabilities to better support your business goals. We remain fully committed to earning your trust and ensuring your long-term success every step of the way. Best regards, The Guesty Customer Experience Team ### 5. Strong UX, Helpful Automations, and Fast, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Max M. | Operational Excellence Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 17, 2026 **What do you like best about Guesty?** The user experience is strong, and the automations are genuinely helpful. I also appreciate the online resources and integrations, as well as the easy access to support and technical managers. Customer support is fast and responsive, and the AI Chat bot Gus provides quick access to the Guesty knowledge base. **What do you dislike about Guesty?** There are certain applications that still need work, like the guest app and the owner portal. For example, it would be really valuable to have a more curated guest experience, where you can create a curated guest guide with a clear property journey. **What problems is Guesty solving and how is that benefiting you?** Fast and easy guest communication across multiple OTA's. Integrating with various ota and keeping the links and reservations constantly synced means the properties are always visible. **Official Response from Mirck Ozaeta:** > Hi Max, Thank you for sharing your detailed feedback with us. We are thrilled to hear that our fast customer support, helpful automations, and seamless multi-channel syncing are providing great value to your business. We also appreciate your input regarding the guest app and owner portal; feedback like yours is essential as we work to refine our features and build a platform you can continuously rely on to deliver an exceptional guest journey. Best regards, The Guesty Customer Experience Team ### 6. The Foundation We Needed to Scale Our Rental Business **Rating:** 5.0/5.0 stars **Reviewed by:** Algarve R. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 09, 2026 **What do you like best about Guesty?** What I like best about Guesty is that it brings all of our short-term rental operations into a single platform. The channel management, unified inbox, automation capabilities, guest communication tools, and reporting features have significantly reduced manual effort and helped us operate more efficiently as we grow. The platform is intuitive to use, integrates well with key third-party services, and provides the flexibility needed to manage multiple properties across different booking channels. Guesty has given us a solid operational foundation that allows us to focus more on delivering a great experience for both property owners and guests. **What do you dislike about Guesty?** There is very little to dislike about the platform overall. As with any feature-rich system, there is a learning curve when first getting started, and some areas of the interface can take time to fully understand. There are also occasional enhancements and integrations that we’d love to see added as our business grows. However, Guesty continues to evolve, and the support and product teams have been receptive to feedback and suggestions. Overall, the benefits far outweigh any minor frustrations. **What problems is Guesty solving and how is that benefiting you?** Guesty has solved one of the biggest challenges in short-term rental management: bringing multiple systems and processes together into a single operational platform. Before using Guesty, managing listings, reservations, guest communications, pricing, housekeeping, and owner reporting across different channels would have required significant manual effort and multiple tools. By centralising these functions, Guesty has helped us streamline operations, reduce administrative workload, minimise the risk of errors, and improve response times to guests. It has also given us greater visibility across our portfolio, allowing us to scale more efficiently while maintaining a high level of service for both property owners and guests. The automation capabilities alone have saved considerable time and enabled us to focus more on growing the business rather than managing day-to-day operational tasks. **Official Response from Precious Elaine Martin:** > Hi Algarve, Thank you so much for taking the time to share your detailed and thoughtful review. We are incredibly grateful for your trust in Guesty to serve as the operational foundation for your short-term rental business. It is fantastic to hear that centralizing your operations, channel management, and automation tools has streamlined your workload, minimized errors, and helped you scale more efficiently. We take your feedback about the learning curve and requested integrations to heart; our product and support teams are continuously working on enhancements to make the platform even better for growing businesses like yours. We are fully committed to supporting you and ensuring you have the best possible experience every step of the way. Best regards, The Guesty Customer Experience Team ### 7. Guesty’s Calendar and Reservation Reports Transformed Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Dennyra M. | E-commerce manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Guesty?** It has been a before and after since we are with Guesty. The calendar it's the most helpful tool, we do most of our work from there. From the management to the housekeeper. The reports on the reservations module has helped us to get insight and see where we are. The owners are so happy with the owner state from Guesty. **What do you dislike about Guesty?** The reports from the accounting module can not be schedule as the reservations module. **What problems is Guesty solving and how is that benefiting you?** We have our point of true on Guesty, we can see the information on how we are doing live and operations team gets the information on the palm of their hand. **Official Response from Mirck Ozaeta:** > Hi Dennyra, Thank you for sharing your journey with us. We are so glad to hear that Guesty has become the nervous system for your team and has helped streamline your operations, reducing admin time and eliminating mistakes. Building a platform that you can trust to run your business smoothly is our top priority. We also appreciate your honest feedback regarding the limitation with automated reports in the Accounting module; we are constantly working to improve, and your insights help us build a better experience for you. Best regards, The Guesty Customer Experience Team ### 8. A Reliable Solution for Short-Term Rental Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy A. | Operations Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 25, 2026 **What do you like best about Guesty?** What I like best about Guesty is how it centralizes short-term rental management in one platform. It makes it easy to manage reservations, guest communication, calendars, and operations across multiple booking channels. The automation features save a lot of time and help keep everything organized. **What do you dislike about Guesty?** One downside of Guesty is that the fees can be expensive, especially for smaller property managers or businesses with tighter budgets. While the platform offers a robust set of features and excellent support, the pricing can make it challenging to justify the cost as your expenses add up. More flexible pricing options or plans tailored to smaller operators would make the platform even more appealing. **What problems is Guesty solving and how is that benefiting you?** Guesty helps us streamline the day-to-day management of our short-term rental properties by bringing reservations, calendars, guest messaging, and operations into one platform. It reduces the need to switch between multiple systems, helps prevent double bookings, and automates many repetitive tasks. ### 9. Efficient All-in-One Platform with Comprehensive OTA Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Nestflex R. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 18, 2026 **What do you like best about Guesty?** I like that Guesty is an all-in-one platform with many tools and a good range of OTAs. The connection to most OTAs is done quickly and efficiently, which is really valuable. The support team is great at getting things done, and our account manager Anna is a huge help. I find the price-value acceptable, and I'm impressed by the wide range of possibilities to connect third-party apps. The fact that it is an all-in-one platform definitely helps with organization. Also, the initial setup was very fast and easy. **What do you dislike about Guesty?** Nothing comes to mind **What problems is Guesty solving and how is that benefiting you?** I find that Guesty connects to OTAs and aids in guest and reservation management. It helps me streamline operations with its all-in-one platform, providing efficient OTA connections and great support. I appreciate its value for money and the extensive third-party app connections. **Official Response from Mirck Ozaeta:** > Hi Anna, Thank you so much for taking the time to share your review with us. We are thrilled to hear that Guesty is serving as a reliable all-in-one platform for your operations, and it is wonderful to know that Anna and our support team have provided such great assistance. Building a dependable partnership rooted in trust is at the heart of everything we do, and we remain dedicated to continuously supporting your business as you grow and streamline your guest and reservation management. Best regards, The Guesty Customer Experience Team ### 10. All-in-One Platform with Seamless Communication and Integrated Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Angel G. | Hotel Reservations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 22, 2026 **What do you like best about Guesty?** It brings all platforms together in a single piece of software, so you don’t have to open separate user accounts across different websites. It helps bridge communication between guests, owners, and property managers, keeping everyone on the same page. It also includes an awesome accounting module that’s integrated into the system. **What do you dislike about Guesty?** The only thing I dont like is how you can not make diffent type of reservations for an owner, for example, a nonpaying guest reservation and paying guest of owner reservation . They all have diferrent type of payment strucures and commission structures which is not seen on guesty. **What problems is Guesty solving and how is that benefiting you?** It is solving our booking engine issues as well as our price adjustment and message automation and communication issues. **Official Response from Precious Elaine Martin:** > Hi Luis, Thank you for your thoughtful feedback. We are thrilled to hear that our platform is helping you streamline your communications and accounting while effectively solving your booking engine and automation challenges. We also appreciate your specific insight regarding owner reservation types; hearing directly from you helps us build a more reliable and supportive tool for your business. We are committed to growing alongside you and ensuring Guesty remains a partner you can trust. Best regards, The Guesty Customer Experience Team ### 11. Excellent app in constant improvement and with timely help **Rating:** 5.0/5.0 stars **Reviewed by:** Julian C. | Head of Owners Relations & compliance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 12, 2026 **What do you like best about Guesty?** It is an excellent application and above all, I like that in a short time they have improved a lot. They are a team that advances and grows every day. **What do you dislike about Guesty?** Sometimes communication is difficult and knowing who to escalate cases to, but at Rosio we have been able to find timely help. **What problems is Guesty solving and how is that benefiting you?** The latest was that we were able to adjust the calculation formula for the Owner revenue, which had a considerable impact on the visualization for our clients, a great advancement. **Official Response from Mirck Ozaeta:** > Hi Julian, Thank you for sharing your thoughtful review with us. We are thrilled to hear that our recent platform improvements and owner revenue formula adjustments have made a positive impact on your business and client transparency. We also appreciate your honest feedback regarding communication and support escalation. Building a strong, dependable partnership with you is incredibly important to us, and we are committed to making sure you always have the clear guidance and dedicated support you need as we continue to grow together. Best regards, The Guesty Customer Experience Team ### 12. Outstanding Support and an Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Company Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 12, 2026 **What do you like best about Guesty?** I like the support given, whenever I have an issue we're able to solve it together, leaving me with an understanding on what to do. It's also a great and easy platform to use with so much to it. **What do you dislike about Guesty?** There's nothing I dislike about using Guesty **What problems is Guesty solving and how is that benefiting you?** I had a huge issue with having to input the monthly data for statements at the end of the month, which now with the accounting software that's solved the issue. **Official Response from Precious Elaine Martin:** > Hi Ben, Thank you for taking the time to share your feedback. We are delighted to hear that our support team has been able to work alongside you to resolve issues and that our platform and accounting tools have helped streamline your monthly statement process. Building a reliable partnership based on dedicated support and practical solutions is extremely important to us, and we look forward to continuing to support your business every step of the way. Best regards, The Guesty Customer Experience Team ### 13. Centralized Tools That Simplify Hospitality Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 28, 2026 **What do you like best about Guesty?** Guesty has helped solve a major operational challenge by centralizing nearly every aspect of short-term rental management into one platform. I currently utilize several Guesty add-ons, including Guesty Locks Manager, Guesty Pricing Optimization, and Guesty Communication Services. Together, these tools help streamline operations, improve response times, automate repetitive tasks, and support a more consistent guest experience. Guesty Locks Manager has simplified access management and reduced manual coordination around check-ins. Guesty Pricing Optimization helps dynamically adjust pricing based on demand and market trends, which supports revenue management efforts. Guesty Communication Services has also helped provide expanded guest messaging coverage and operational support as the business continues to grow. I also want to specifically recognize Joe, who was an incredible onboarding partner during implementation, and Enjoli, my current account manager, who has been thoughtful, responsive, and proactive in supporting the continued growth of our operation. Having strong people behind the platform truly makes a difference. Overall, Guesty has allowed me to operate more efficiently, remain highly organized, and scale operations while still maintaining a hospitality-focused and hands-on guest experience. **What do you dislike about Guesty?** At this time, there’s honestly nothing I specifically dislike about Guesty. Like any large operational platform, there are occasional learning curves as new features and workflows are introduced, but overall I’ve had a very positive experience. Guesty has allowed me to centralize operations, automate many repetitive tasks, and manage guest communication and property operations much more efficiently. I also appreciate that the platform continues evolving and regularly releases new tools and improvements. One feature I’d love to see expanded in the future is more native upsell functionality within Guesty itself, without the need to partner with an additional third-party platform. **What problems is Guesty solving and how is that benefiting you?** I currently utilize several Guesty add-ons, including Guesty Locks Manager, Guesty Pricing Optimization, and Guesty Communication Services. Together, these tools help streamline operations, improve response times, automate repetitive tasks, and support a more consistent guest experience. Guesty Locks Manager has simplified access management and reduced manual coordination around check-ins. Guesty Pricing Optimization helps dynamically adjust pricing based on demand and market trends, which supports revenue management efforts. Guesty Communication Services has also helped provide expanded guest messaging coverage and operational support as the business continues to grow. Overall, Guesty has allowed me to operate more efficiently, remain highly organized, and scale operations while still maintaining a hospitality-focused and hands-on guest experience. **Official Response from Precious Elaine Martin:** > Hi there, Thank you so much for your thoughtful feedback and for trusting Guesty to centralize and scale your hospitality operations. We are thrilled to hear that tools like our Locks Manager and Pricing Optimization are driving efficiency for you, and we will certainly share your kind words with Joe and Enjoli, who take great pride in supporting your growth. Your suggestion regarding native upsell functionality is incredibly valuable as we continue to evolve our platform to better serve your needs. Best regards, The Guesty Customer Experience Team ### 14. Strong PMS for professional property managers **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse H. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 04, 2026 **What do you like best about Guesty?** We recently completed a migration to Guesty and currently manage around 100 short term rental properties on the platform. The system is robust and clearly built with professional property managers in mind. Guesty brings a lot of functionality into one place, including channel distribution, messaging, automation, and integrations with other systems in our tech stack. The API connections and integrations have been solid so far and allow us to connect several operational tools that we rely on. Our onboarding team, particularly Aarti and Enjoli, were very helpful throughout the migration process. Migrating a portfolio of homes between systems can be complex, but the onboarding team made the transition much smoother than expected. They were responsive and patient while we worked through setup questions and configuration issues. Managing a portfolio of roughly 100 properties requires systems that are reliable and scalable, and Guesty provides a strong operational backbone for companies working at that level. After more than 20 years in the vacation rental industry and experience with several PMS platforms, Guesty stands out as a powerful system for companies operating at scale. As we continue scaling our portfolio, we are looking forward to seeing Guesty continue expanding automation and reporting capabilities for professional managers. **What do you dislike about Guesty?** Guesty is a powerful platform, but it comes with a learning curve and requires careful configuration to fully leverage its capabilities. For companies managing larger portfolios, consistency in how taxes, fees, and reporting structures are set up becomes very important. Some workflows that managers rely on, particularly around reporting and financial reconciliation, could benefit from additional automation and clearer documentation. Overall, the system is very capable, but because of its depth it requires thoughtful setup and ongoing attention to detail to ensure everything is configured consistently across properties. **What problems is Guesty solving and how is that benefiting you?** Guesty allows us to centralize reservations, channel distribution, guest communication, and operational workflows in one system. Managing a portfolio of around 100 vacation rental homes requires strong integrations with pricing tools, operations software, and other systems in our tech stack. Having those systems connected through Guesty helps streamline our processes, reduces manual work, and allows our team to manage a large number of properties more efficiently. **Official Response from Precious Elaine Martin:** > Hi Jesse, Thank you for sharing your experience with Guesty. We are thrilled to hear that our platform is providing the robust operational backbone your portfolio of 100 properties needs to scale. It is great to know that Aarti and Enjoli provided the support and patience necessary for a smooth migration. Building a reliable partnership with you is our top priority, and we appreciate your feedback regarding our reporting and financial reconciliation workflows. We are committed to refining these features and providing the documentation needed to help you manage your business with confidence as you continue to grow. Best regards, The Guesty Customer Experience Team ### 15. Guesty Is a Beautiful, Easy-to-Navigate Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen C. | Owner/VR Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about Guesty?** The guesty app is beautiful and game changer for us. Easy to navigate the dashboard and helpful articles **What do you dislike about Guesty?** We came from a different software and so that is our own internal challenge to work with a different "look" and process. I would say the only slight downside I see is that it is very OTA centric as opposed to Property Management direct booking centric? **What problems is Guesty solving and how is that benefiting you?** Guesty provide guest book in the works for the future. We used to struggle with changing prices easily on the calendar and Guesty provides a much easier to control individual pricing for certain dates. Guest Rental agreement can be filled out on phones! A huge winner for us. Saves us having to resend RA's or fill them out on behalf of the guest. One dashboard for communication (direct booking, Airbnb, Vrbo) is fantastic and a huge time saver. **Official Response from Precious Elaine Martin:** > Hi Ellen, Thank you so much for your kind words about the Guesty app and our dashboard. We are thrilled to hear that it has been a game changer for you and that you find our articles helpful. We also appreciate your honest feedback regarding the transition from your previous software and our platform's focus. Building a partnership based on trust means listening to your needs, and your input on direct booking centricity is incredibly valuable as we continue to evolve our features to better support your property management goals. Best regards, The Guesty Customer Experience Team ### 16. Intuitive and Powerful Channel Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 12, 2026 **What do you like best about Guesty?** I find Guesty to be very intuitive and streamlined. I like that it has good automations, which makes managing channels easier. It's easy to use and a powerful tool, which I think are its best features. Additionally, setting it up was really easy, and I appreciated how everything was great during that process. Andre, Or and the team are great, they are super helpful and knowledgeable. **What do you dislike about Guesty?** Some aspects like how the payments are recorded could be streamlined a little better. It would be good to understand more about insights and analytics and have more options to deep dive in the tool. Also have basic reports set up. **What problems is Guesty solving and how is that benefiting you?** I find Guesty intuitive and streamlined, with good automations that enhance channel management efficiency. **Official Response from Precious Elaine Martin:** > Hi Laura, Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you find Guesty intuitive, streamlined, and easy to set up, and that our automations are helping you manage your channels effectively. It is also wonderful to know that Andre, Or, and our team have been super helpful and knowledgeable throughout your journey. Building a strong, reliable partnership based on trust is our top priority. We also truly appreciate your insights regarding payment recording, reporting, and analytics options, as constructive feedback like yours helps us continuously improve our platform to better support your business needs. We look forward to continuing to partner with you and supporting your growth every step of the way. Best regards, The Guesty Customer Experience Team ### 17. Streamlined Property Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Mark Joseph M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 22, 2026 **What do you like best about Guesty?** I like that Guesty centralizes our reservations, guest communications, and property details in one place. This setup saves time and helps our team stay organized. It reduces the need to switch platforms, making it easier to respond to guests quickly. Also, the initial setup of Guesty was very straightforward. **What do you dislike about Guesty?** I find that some features can feel a bit slow, especially when I am managing multiple reservations and tasks. **What problems is Guesty solving and how is that benefiting you?** Guesty centralizes reservations, guest communications, and property management, saving time and improving organization by reducing the need to switch platforms. It makes it easier to stay organized and respond to guests quickly. **Official Response from Mirck Ozaeta:** > Hi Mark, Thank you so much for sharing your feedback with us. We are delighted to hear that Guesty has been a great fit for centralizing your reservations, guest communications, and property details, and that your setup was straightforward. We also appreciate your honest feedback regarding system speed when managing multiple tasks. Earning and keeping your trust is our highest priority, and we are continuously working on platform optimizations to ensure your daily operations run as smoothly and quickly as possible. Best regards, The Guesty Customer Experience Team ### 18. Streamlined Property Management, But Challenging Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Guesty?** I like how Guesty helps us streamline operations and keep things organized on the booking end. It's also great for generating owner's reports and getting visibility across different listing platforms. I appreciate the ease of use and how it manages back end operations like listing management, payment processing, and financials. It helps us keep a tight operation and serves as a single source of truth for running our business operations. Our account rep, Diana, has been excellent to work with. We have had many so far at Guesty, and she has definatly been the easiest to work with **What do you dislike about Guesty?** I find some aspects of the accounting module difficult to navigate. I see constant changes that make training new team members very difficult, and keeping everyone in the loop is a challenge. Additionally, I found the initial setup to be difficult. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to streamline operations, organize bookings, and generate owner’s reports. It gives me visibility across platforms and a single source of truth for business operations, making it easier to manage backend processes like payment and financials. ### 19. Facilitate summarizing properties in different OTAs **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa T. | Revenue Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** August 04, 2026 **What do you like best about Guesty?** The ease of summarizing all the properties in different OTAs! **What do you dislike about Guesty?** The new calendar presentation on the phone moves a lot. Personally, I liked the previous one better. And about the inbox on the computer, I would love to be able to see the reservation channel for each booking at a glance! **What problems is Guesty solving and how is that benefiting you?** Contact with guests, posting of apartments on different OTAs, benefit us by having more bookings and greater visibility **Official Response from Precious Elaine Martin:** > Hi Vanessa, Thank you for sharing your feedback with us. We are delighted to hear that Guesty is helping you seamlessly summarize your properties across OTAs, boost your bookings, and increase your overall visibility. We also truly appreciate your honest input regarding the mobile calendar presentation and the inbox channel view on desktop. Insights like yours are invaluable as we continuously work to improve our platform, and we are committed to earning your trust by making managing your properties as effortless as possible. Best regards, The Guesty Customer Experience Team ### 20. Guesty Is Easy, Flexible, and a Perfect Fit for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 04, 2026 **What do you like best about Guesty?** Guesty is easy to use and very flexible, which fits our business needs well. **What do you dislike about Guesty?** It’s difficult to connect with human support. The company recently added AI, which is great for quick answers, but when I have detailed or complex issues, it’s hard to get them resolved quickly. The AI also takes up time trying to troubleshoot problems that aren’t solvable through a support article. Phone support is also difficult to connect with an agent. **What problems is Guesty solving and how is that benefiting you?** Guesty solves many problems for our business, making it easier to respond to guests inquires, make changes to reservations, and have full visibility into every part of the business. **Official Response from Precious Elaine Martin:** > Hi, Thank you for sharing your thoughtful feedback with us. We are glad to hear that Guesty’s flexibility and ease of use are helping you seamlessly manage guest inquiries, reservation changes, and overall business visibility. At the same time, we truly appreciate your honest notes regarding our customer support and AI experience. Building a reliable partnership rooted in trust is deeply important to us, and we acknowledge how crucial it is to reach a human agent quickly when dealing with complex issues. Your feedback is invaluable as we continuously refine our support channels to ensure you get the reliable, efficient assistance you need to thrive. Best regards, The Guesty Customer Experience Team ### 21. Robust Functionality and a Standout API **Rating:** 5.0/5.0 stars **Reviewed by:** Facundo P. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 10, 2026 **What do you like best about Guesty?** Guesty offers a strong combination of functionality and robustness. Another highlight is the wide variety of channels and partners it supports. For me, though, the best part is the API. **What do you dislike about Guesty?** The only part that didn’t feel very user-friendly was the UX, but fortunately it has since been upgraded. **What problems is Guesty solving and how is that benefiting you?** Guesty is our core system, and all of our operations are based on Guesty. **Official Response from Precious Elaine Martin:** > Hi Facundo, Thank you so much for taking the time to share your feedback with us. We are truly honored to be the core system powering your operations, and we take that responsibility very seriously. Hearing that you appreciate our functionality, channel integrations, and especially our API means a lot to us, as we continuously strive to build reliable and robust tools you can count on. We are also glad to know that the upgraded UX has made your experience smoother. Building a long-term, trusted partnership with you is our top priority, and we look forward to continuing to support your business every step of the way. Best regards, The Guesty Customer Experience Team ### 22. Empowered Our Multi-Country Property Management **Rating:** 4.0/5.0 stars **Reviewed by:** Cory M. | COO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Guesty?** I like Guesty because the multi-calendar and unified inbox are very good and continue to improve. They're essential for our day-to-day functioning, and they perform really well. We can rely on them for our 24/7 operations with guest management and bookings. Another feature I appreciate is the guest analytics, which have become free and are now easier to use. It really helps with planning and understanding business performance. The review tracking feature helps our operations team stay updated on focus areas by unit. Overall, these core features are super valuable. **What do you dislike about Guesty?** I didn't like Guesty's accounting system. It used to be really clunky, super bad, and was time-consuming and manual a couple of years ago. It might be better now but wasn't good then. Also, the Guesty API has reliability issues, with updates not being well published and happening at inconvenient times, causing system failures. Lastly, there's some rigidity in the listing configurations, such as taxes across OTAs and the ability to vary guest fees like damage waivers depending on the length of stay. There's room for improvement for more flexibility in these areas. **What problems is Guesty solving and how is that benefiting you?** I use Guesty for property management, organizing listings, and guest communication. The multi-calendar, unified inbox, and syncing with different OTAs streamline operations and ensure seamless management across locations. Guest analytics aid in planning and tracking performance, enhancing our short-term rental business. **Official Response from Precious Elaine Martin:** > Hi Cory, Thank you for sharing your detailed feedback with us. We are glad to hear that the multi-calendar, unified inbox, and analytics are providing the reliability you need for your daily operations. We appreciate your honest input regarding the accounting system and API reliability. Please know that we are committed to continuous improvement and are working hard to enhance our flexibility with listing configurations and system stability to better support your business growth. Best regards, The Guesty Customer Experience Team ### 23. Rock-Solid Channel Management and Automation That Scales Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto M. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 **What do you like best about Guesty?** Rock-solid channel management (Airbnb, Booking.com, direct booking engine), powerful guest messaging automation, and an API/integration ecosystem that let us connect accounting, digital check-in and smart locks. It removed the founder bottleneck from our daily operations and allowed us to scale our portfolio without scaling the team. **What do you dislike about Guesty?** The learning curve is steep at the beginning, and billing line items require close attention to keep everything reconciled. **What problems is Guesty solving and how is that benefiting you?** Centralizing multi-channel reservations and guest communication for a premium property management company in the Canary Islands — fewer errors, faster response times, better guest reviews and full visibility of operations from one dashboard. **Official Response from Precious Elaine Martin:** > Hi Alberto, Thank you so much for taking the time to share such detailed feedback with us. We are thrilled to hear how Guesty has helped centralize your multi-channel operations, remove daily bottlenecks, and empower your team to scale in the Canary Islands. We also truly appreciate your candid feedback regarding the initial learning curve and billing tracking. Earning and maintaining your trust is our top priority, and we are fully committed to providing you with the dedicated support and transparency needed to ensure your operations run smoothly every step of the way. We look forward to continuing to grow alongside your business. Best regards, The Guesty Customer Experience Team ### 24. Frustrating Support Overshadows Decent Features **Rating:** 1.5/5.0 stars **Reviewed by:** Rick S. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** Integrations and one-stop platform for everything needed for managing STR's. Pricing is reasonable and UI/UX is getting better on the desktop. The mobile app is clunky at best. Performance is moderate. **What do you dislike about Guesty?** I really don't like the customer support with Guesty. Trying to get help is like pulling teeth, and it’s super frustrating. I set up payment processing and confirmed everything, but for over three months, payments of $25,000 haven’t made it to my bank account. I contacted support through all channels, started tickets, and even talked to someone who said they'd escalate it, but it's been several business days without a response. This issue is huge for a small business like mine. Also, they offshore their support to the Philippines and getting answers or callbacks is just a nightmare. Their pricing optimizer isn't great either; it’s not accurate and always needs manual adjustments. It either sets prices too high or too low, causing me to lose reservations or leave money on the table. Payment processing is a mess when it doesn't work right, and there’s no way to get support. Honestly, nothing stands out positively if there’s no customer support. **What problems is Guesty solving and how is that benefiting you?** Right now, Guesty isn't solving any problems for me. **Official Response from Precious Elaine Martin:** > Hi Rick, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns, especially regarding support and payment processing. We are currently reviewing this matter, and your Customer Success Manager will be in touch with you directly to follow up and assist further. We appreciate your patience while we work to address this. Sincerely, The Guesty Customer Experience Team ### 25. Exceptional Personalized Support That Makes a Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi & Tamar . | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about Guesty?** I like the individual support I get from my account manger Ram Cheriyath, anytime I have an issue or concern he helps me work the process out and get answers - that is huge in working with a PMS **What do you dislike about Guesty?** System can be glitchy at times, fixed for a bit then goes back to having issues - for example the ribbon calendar if you scroll backwards to another date it jumps 6 months; also I have had to buy other technology in order to get the systems in place I need, like accounting and tasks **What problems is Guesty solving and how is that benefiting you?** Unified calendar, integrations with other softwares to streamline my businesses; great distribution as well with reservation channels **Official Response from Precious Elaine Martin:** > Hi Jodi & Tamar, Thank you for being a valued partner and sharing your experience. It is wonderful to know that Ram has been a reliable resource for you and that our core features like the unified calendar are helping your business grow. We take your feedback about the system glitches and specific feature needs seriously as we strive to earn your continued trust. We are dedicated to refining these areas to ensure you have the seamless experience you deserve. Best regards, The Guesty Customer Experience Team ### 26. Unified Inbox and Near-Complete CRM for Managing Listings, Policies, and Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jomar P. | Reservationist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 05, 2026 **What do you like best about Guesty?** Guesty offers a unified inbox which has all the messages from different OTAs. It's almost a complete CRM tool where you can manage your property listings, policies, prices, etc. **What do you dislike about Guesty?** They're updating the interface almost every quarter but I think it's for the better. **What problems is Guesty solving and how is that benefiting you?** We'll, I think Guesty is currently working on the AI Agents which will make our job easier for us. **Official Response from Precious Elaine Martin:** > Hi Jomar, Thank you for sharing your thoughtful feedback with us. We are so glad to hear that our unified inbox and CRM tools are helping you manage your property listings, policies, and pricing all in one place. Building a reliable platform you can depend on every day is our top priority, which is why we continuously make updates to improve your experience. We are also excited about our ongoing work with AI Agents to make your day-to-day operations even easier. We truly value your trust and look forward to continuing to support your business's success. Best regards, The Guesty Customer Experience Team ### 27. Centralized Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Francois L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about Guesty?** I love that the platform allows me to integrate with all other big player platforms, and it's centralized. I even managed a custom integration with my accounting software through OpenAI, which I prefer using over the standard accounting options. I also find that it's integrated with Beyond for dynamic pricing, which I prefer over Guesty's dynamic pricing due to my specific requirements. Managing listings, locks, and pricing is very straightforward, and I appreciate how new features continually come out and make my life better. The initial setup was quite easy for me, even for someone without much experience in software implementation—it isn't that hard. **What do you dislike about Guesty?** There are so many taxes in Quebec that need to be recalculated, and I'd rather recalculate them through my customization. The accounting part hasn't been tested too much by me, but there are issues with platforms like Booking.com and Vrbo not calculating taxes properly. The taxes aren't necessarily right on the guest portfolio, so I have to recalculate everything based on what the guest paid and readjust some taxes. **What problems is Guesty solving and how is that benefiting you?** Guesty integrates with major platforms and my accounting software, centralizing operations. It addresses issues quickly, keeping my multiple listings running smoothly. I manage pricing and other tasks, and their continuous feature updates improve my experience. **Official Response from Precious Elaine Martin:** > Hi Francois, Thank you for sharing such detailed feedback. We are thrilled to hear that you find the platform centralized and user-friendly, and it is impressive to see how you have leveraged OpenAI for your custom accounting integration. We also appreciate you bringing the tax calculation challenges in Quebec to our attention. Building reliable tools for complex regional requirements is a priority, and we are committed to improving how these sync across platforms like Booking.com and Vrbo. Your insights help us grow and better support your business. Best regards, The Guesty Customer Experience Team ### 28. Powerful platform and integrations, but recurring billing issues and poor follow-through **Rating:** 1.0/5.0 stars **Reviewed by:** Roberto M. | Co-Founder, Real Estate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** One new positive since my previous review is that Guesty appears to be rolling out a much more user-friendly interface. I still do not have the updated inbox on my account, but it looks like a strong step in the right direction. That stands out to me because the previous version, especially the inbox, felt quite dated. I also came away with a stronger impression of Guesty as an industry leader after attending GuestyVal. They are clearly investing in community and in bringing operators together, which gives the brand more depth than just being a software tool. That was a very positive signal for me. Beyond that, the reasons I originally liked the platform are still there: strong multi-channel management, automations, integrations, and centralized operational control. **What do you dislike about Guesty?** Guesty needs to improve billing accuracy, contract compliance, and follow-through. I purchased Guesty Shield, but the amounts charged were not honored according to the agreement. This is not the first time I have had a billing problem with them, so at this point it feels less like an isolated mistake and more like a recurring issue. What makes it worse is the lack of proper follow-up: resolution is slow, updates are inconsistent, and neither support nor the account manager seems to take clear ownership of the issue. For something as sensitive as billing, that creates unnecessary friction and weakens trust in the platform. **What problems is Guesty solving and how is that benefiting you?** Guesty helps me distribute listings across multiple channels, adjust pricing quickly, centralize all communication, add useful operational add-ons like insurance, and manage everything with less friction and fewer mistakes. **Official Response from Precious Elaine Martin:** > Hi Roberto, Thank you for taking the time to share such detailed and thoughtful feedback. We’re glad to hear that Guesty’s feature set, automations, integrations, and centralized management tools are adding real value to your operations, and we appreciate you clarifying that the billing issue was ultimately resolved. We also recognize your concerns around communication consistency during billing and tier changes, onboarding timelines, and the inbox experience for multi-property operators. Your feedback is important to us and has been shared with our product and operations teams as we continue to improve scalability, usability, and support. Thank you for your transparency and for helping us make Guesty better. Best regards, The Guesty Customer Experience Team ### 29. High Cost and Learning Curve Detract from Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan B. | Sr Data Operations Analyst, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** November 09, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** Valuable tool for growing businesses that need a comprehensive system to manage many properties. **What do you dislike about Guesty?** High cost, a steep learning curve, and occasional glitches or issues with specific functionalities. **What problems is Guesty solving and how is that benefiting you?** It provides a centralized, automated, and streamlined system to manage all aspects of the business, freeing up time and resources to help clients grow. Guesty provides a unified dashboard to manage all listings, bookings, and operations from a single place, regardless of the booking channel **Official Response from Precious Elaine Martin:** > Hi Rohan B., Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth. Sincerely, The Guesty Customer Experience Team ### 30. Outstanding Support and Powerful Features, Needs Task System Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about Guesty?** I use Guesty for property management, and it's been a great service, especially with the support from the Guesty team. Our customer success manager, Anna Lorea, has been excellent, making it a great platform so far. One of my favorite parts is that Guesty is very quick to work on improvements whenever we need help or have a suggestion. It helps us aggregate all bookings and calendars, assists with accounting, task automation, guest communication, and owner portals, and much more. These features have been really valuable to me. **What do you dislike about Guesty?** Accounting could be better. The task system could be improved, specifically with Breezeway. We send out maintenance folks through Breezeway. And I think if we could do it all via Guesty, have a more dynamic and robust task system, it will be great. **What problems is Guesty solving and how is that benefiting you?** Guesty helps us aggregate bookings, manage calendars, aids in accounting, automates tasks, facilitates guest communication, and offers owner portals. **Official Response from Precious Elaine Martin:** > Hi there, Thank you for your thoughtful feedback and for being a part of the Guesty community. We are thrilled to hear that Anna Lorea has been such a helpful partner in your success and that our platform is helping you streamline your property management. We truly value your suggestions regarding the accounting and task systems, and we are committed to continuously improving our integration with Breezeway and our internal features to better serve your business needs. Building a robust, reliable platform for you is our top priority. Best regards, The Guesty Customer Experience Team ### 31. Guesty Channel manager review **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriele L. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 20, 2026 **What do you like best about Guesty?** We switched to Guesty from Hostaway, and the primary driver was strategic: we needed more sophisticated tools to support our direct booking channel. With our previous provider, we couldn't isolate damage protection for our direct bookings, which was a major operational headache and unnecessary expense. Guesty Shield was the solution we were looking for. It allows us to offer and monetize damage protection specifically for our website bookings—something that's essential for profitability and peace of mind. While the initial setup took some time, the channel manager is now working well and the platform's capabilities are a clear upgrade for our business needs. **What do you dislike about Guesty?** I'm very happy with guesty. Looking forward to see future releases. **What problems is Guesty solving and how is that benefiting you?** 📌 1. Fragmented Operations Without a central system, you’d need separate tools for: Booking calendars Guest communication Payments Task assignment Reporting Guesty combines all of these into one dashboard, so you don’t have to switch between multiple apps or spreadsheets. 📌 2. Managing Multiple Booking Channels If you list on Airbnb, Booking.com, Vrbo, etc., keeping calendars and availability in sync manually is time-consuming and error-prone (leading to double bookings). Guesty’s channel management automatically synchronises listings across platforms. 📌 3. Manual Communication Responding to guest inquiries, confirmations, check-in instructions and follow-ups can take a huge amount of time. Guesty offers unified messaging and automated responses so you don’t have to manually reply to every message. 📌 4. Routine Task Overload Preparing properties for guests involves cleaning schedules, maintenance, and coordination with teams. Guesty lets you automate and assign tasks with rules and reminders. 📌 5. Pricing & Revenue Complexity Figuring out optimal pricing across seasons and listings manually is hard. Guesty includes tools to help dynamically adjust rates for occupancy and revenue optimisation. **Official Response from Precious Elaine Martin:** > Hi Gabriele, Thank you for sharing your experience! We’re thrilled to hear that Guesty Shield and our direct booking capabilities have been a strong fit for your business and helped solve a key operational challenge. It’s great to know the channel manager is now running smoothly and that you’re seeing clear value in the platform. We truly appreciate your trust in Guesty and are excited to continue delivering new features and improvements in future releases. Best regards, The Guesty Customer Experience Team ### 32. Solid Features Overshadowed by Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** kevin l. | CEO **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 05, 2026 **What do you like best about Guesty?** I find Guesty to be a solid product, with features that are essential for managing properties at scale. It effectively connects my operations across multiple channels, which is highly beneficial given the number of properties I handle. I like that it is one of the biggest software solutions available, offering more features and frequent updates compared to most property management software, making it a bit better. Guesty is usually ahead of the curve in this regard. **What do you dislike about Guesty?** I'm really frustrated with the customer support. Despite confirming the cancellation of Guesty Shield multiple times, I kept getting charged for months. It's been four to five months of back and forth with no resolution on the billing issue. They even deactivated my account because of an unpaid invoice for a service I had already canceled. Their solution of paying the invoice and waiting for a credit back makes no sense. I did everything right by sending emails, making calls, and escalating the issue, and yet I am stuck in this loop. For one of the biggest PMS softwares, not being able to fix a billing issue in five months is just not acceptable. Every time I reach out, it feels like we're starting over with no real progress. If you're considering Guesty and need more than basic support, be prepared for a fight with no resolution. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage a couple hundred properties across multiple channels, integrating everything efficiently. **Official Response from Precious Elaine Martin:** > Hi Kevin, Thank you for your feedback. We’re glad to hear that Guesty’s features and integrations are helping you manage your properties efficiently. We’re very sorry for the frustration caused by the Guesty Shield billing issue and the delays in resolving it. This is not the experience we want for our users. To help resolve this as quickly as possible, please share your contact details or reach out to our team directly so we can assist you personally. We appreciate your patience and the opportunity to make this right. Sincerely, The Guesty Customer Experience Team ### 33. Easy Calendar and Handy Email Feature, but Support Rarely Resolves Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly L. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 20, 2026 **What do you like best about Guesty?** Calendar is easy to use, I like the email feature when it works for us. We often miss emails from our VRBO bookings. **What do you dislike about Guesty?** Support services. I pay for phone support, but usually on hold for over an hour, just to have the person tell me that someone will get back to me. We go back and forth via email without getting a resolution. Poor support. **What problems is Guesty solving and how is that benefiting you?** New Success Manager we met with yesterday, she gave me hope that this will be worked out and successful, although it will be a challenge. **Official Response from Precious Elaine Martin:** > Hi Kelly, Thank you for sharing your feedback with us. We’re glad to hear that you find the calendar easy to use and that some of the email features have been helpful for your operations. At the same time, we’re very sorry to hear about your experience with our support services. Long wait times and unresolved issues are not the level of support we aim to provide, especially when you are paying for phone support. We understand how frustrating it must be to go back and forth without getting a timely resolution. We’re encouraged to hear that your recent meeting with your new Success Manager gave you hope, and we appreciate the opportunity to continue improving your experience with us. Please share your contact details (name, email address, and phone number) so we can look into your concerns further and follow up with you directly. Sincerely, The Guesty Customer Experience Team ### 34. Created to Handle High-Volume Operations, Strengthened by System Links and Responsive Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Alec D. | Partner, CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 10, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** One of the most valuable improvements for us has been how much more streamlined our operations feel overall. Instead of constantly double-checking systems or fixing sync issues, everything runs in the background the way it should. That consistency has allowed our team to focus more on growth, guest experience, and scaling the portfolio rather than dealing with day-to-day technical friction. Another standout has been the level of collaboration and guidance we received during the transition. The onboarding process felt organized and well-supported, with clear communication every step of the way. Having a team that was proactive, attentive, and genuinely invested in setting things up properly made a big difference. It turned what could have been a complicated rollout into a smooth and efficient process for everyone involved. **What do you dislike about Guesty?** Since the platform offers a wide range of capabilities, there’s an initial learning phase before teams can fully take advantage of everything. It can take some time for new users to become comfortable navigating the system and understanding how all the pieces fit together. There’s also a bit of upfront work required to customize certain features so they align with your specific processes—particularly when managing a larger portfolio with multiple moving parts. Once that foundation is in place, though, everything becomes far more streamlined, and ongoing use feels smooth and manageable. **What problems is Guesty solving and how is that benefiting you?** Adopting a new system has completely changed how we manage distribution across different booking platforms. Coordinating availability, pricing, and reservations across multiple channels used to require constant attention, especially with a large number of listings. Now, that process feels far more controlled and predictable. Updates carry through almost immediately, reservations are reflected accurately, and the types of synchronization problems that used to come up have largely disappeared. This has taken a significant operational burden off our team and reduced the need for manual checks throughout the day. For a portfolio of this scale, having dependable channel connectivity is a core requirement. It allows us to grow with confidence, knowing the backend is stable, and shifts our focus toward expansion and performance rather than troubleshooting inconsistencies. **Official Response from Precious Elaine Martin:** > Hi Alec, Thank you for sharing your experience with us. We are truly pleased to hear that Guesty has helped streamline your operations and provided a reliable foundation for your portfolio's growth. Building a relationship based on trust and dependable support is our top priority, and knowing that our onboarding team and channel connectivity have made a significant difference for your business is incredibly rewarding. We are committed to continuing this partnership and supporting you as you scale and focus on delivering exceptional guest experiences. Best regards, The Guesty Customer Experience Team ### 35. Intuitive Interface with Seamless OTA Connectivity **Rating:** 4.5/5.0 stars **Reviewed by:** Chase M. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2026 **What do you like best about Guesty?** The interface and how it is able to connect to so many different otas **What do you dislike about Guesty?** Sometimes it feels like system has some glitches and the price for the software can get pricey. **What problems is Guesty solving and how is that benefiting you?** The way they use AI seems great and adding new features seems like daily. **Official Response from Mirck Ozaeta:** > Hi Chase, Thank you for taking the time to share your feedback with us. We are so glad to hear that you appreciate our interface, our OTA integrations, and the AI features we continuously roll out to support your operations. We also hear your concerns regarding system stability and pricing, and we want to assure you that our team is actively working to enhance reliability and deliver maximum value to your business. Earning and keeping your trust is extremely important to us, and we are committed to being a dependable partner as you grow. Best regards, The Guesty Customer Experience Team ### 36. Intuitive, Seamless Integrations and Top-Notch Support—Guesty Is Essential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Guesty?** Guesty is an essential part of our daily operations. The interface is intuitive, and the integrations with major booking platforms work seamlessly. Beyond the tech, the support team is top-notch - always professional, responsive, and genuinely invested in our success. It's a 5-star service that I'd recommend to anyone in the vacation rental industry. **What do you dislike about Guesty?** I can’t think of any downsides off the top of my head. Issues do come up from time to time, but nothing that the Guesty support team or my account manager hasn’t been able to help me with. **What problems is Guesty solving and how is that benefiting you?** We’ve been with Guesty for years now, and it has benefited us greatly from an operational standpoint. It makes it easy to manage all of our listings across a range of platforms and audiences, which has helped keep our day-to-day work more organized and consistent. **Official Response from Precious Elaine Martin:** > Hi there, Thank you so much for your kind words and for trusting Guesty to be an essential part of your daily operations. We are thrilled to hear that our intuitive interface and seamless integrations are supporting your success in the vacation rental industry. Knowing that our support team has made such a positive impact means the world to us as we are truly invested in your growth. We look forward to continuing this partnership and providing the 5 star service you deserve. Best regards, The Guesty Customer Experience Team ### 37. Streamlined, Reliable, and Highly Efficient Property Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah L. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 08, 2026 **What do you like best about Guesty?** Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management. Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. **What do you dislike about Guesty?** One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. **What problems is Guesty solving and how is that benefiting you?** Guesty helps solve the challenge of efficiently managing short-term rental operations across multiple platforms by centralizing listings, automating guest communication, and streamlining booking management. It reduces the time and effort required to respond to inquiries, coordinate arrivals and departures, and maintain consistency across channels, allowing the business to operate more smoothly, professionally, and at scale. **Official Response from Precious Elaine Martin:** > Hi Deborah, Thank you for the fantastic review! We’re thrilled to hear that Guesty has streamlined your operations, simplified multi-channel management, and enhanced your guest communication through automation. We also appreciate your feedback about the custom URL setup and will share this with our team as we work to improve the experience. Thanks again for choosing Guesty. We’re glad to support your growth! Best regards, The Guesty Customer Experience Team ### 38. Streamlined Multi-Listing Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Reese B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 19, 2026 **What do you like best about Guesty?** I quite enjoy Guesty's message automation feature with its variables that help set up different flows for customer journeys. It allows for tailored communication, making my messages feel less automated, which is great for accommodating various booking times. The multi-calendar feature is another aspect I appreciate. It's useful for editing pricing and creating notes for cleaners. I also like the tag function on the calendar, which helps me organize listings by bed count efficiently. The invoicing and manual reservation features are very nice, as well as the distribution to other platforms. Overall, Guesty helps streamline operations and manage multiple channels effectively. **What do you dislike about Guesty?** In the multi-calendar function, it would be great to have the ability to drag both vertically and horizontally to select dates across multiple properties at once. Also, having dynamic upsells and capturing customer info like emails through the guest app would be really helpful. It would be nice if we could bill for extras like early check-in or a late checkout directly through the app, with options for both one-time charges and per-night pricing. The task functionality is very basic compared to other softwares **What problems is Guesty solving and how is that benefiting you?** I use Guesty to streamline our distribution setup, manage communication across platforms, create manual reservations easily, and handle monthly charges for midterm stays efficiently. **Official Response from Precious Elaine Martin:** > Hi Reese, Thank you for sharing such detailed and thoughtful feedback with us. We are glad to hear that features like message automation, the multi-calendar, and our distribution tools are helping you streamline your operations. Building a platform you can trust to manage your business efficiently is our top priority, and hearing how these tools support your customer journeys is incredibly rewarding. We also truly appreciate your specific suggestions regarding the multi-calendar functionality, dynamic upsells, and task management. Insights from experienced users like you are essential as we work to enhance our features and better serve your needs. We have shared your comments with our product team for further consideration. Best regards, The Guesty Customer Experience Team ### 39. Effortless Reservations & Accounting Management **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L C. | Senior Manager, Global Talent Acquisition (Contractor) Cloud, Data Center, Infrastructure, Network, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 16, 2026 **What do you like best about Guesty?** I really like the ease of use of Guesty. Once I learned how to use it, it's much easier than some of the other vacation rental management software I've used in the past. The accounting part is also something I use probably as much as anything else because of its accuracy. I can input invoices and receipts, and track them, which makes end-of-the-month reconciliation a breeze with just a one-button click. It used to take me twelve to sixteen hours to reconcile all of the expenses. Finally, the initial setup was very easy and the team was great to work with during onboarding. **What do you dislike about Guesty?** What could be improved is the integration of a cohost program, having chat challenges with the business models getting them to work properly, but that's probably the only two things I've seen to have a consistent issue with. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to prevent double bookings, keep track of my forty plus properties, and simplify accounting. It saves me days in reconciliation. **Official Response from Precious Elaine Martin:** > Hi Michael, Thank you so much for taking the time to share your experience with Guesty. We are thrilled to hear that our platform has simplified your vacation rental management and that our accounting tools have saved you so much valuable time each month. Building a reliable and efficient experience for our partners is our top priority, and we are glad our onboarding team could support you from the start. We also appreciate your feedback regarding the co-host program and chat functionality; insights like yours help us focus on the right improvements to better serve your business. We value your trust and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team ### 40. Streamlined Property Management with Guesty **Rating:** 5.0/5.0 stars **Reviewed by:** Louis L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 13, 2026 **What do you like best about Guesty?** Implementing Guesty has been one of the best operational decisions I've made. I love how Guesty decentralizes reservations, calendars, guest messaging, automation rules, and financial reporting into a single interface, saving me countless hours and preventing potential headaches. The multichannel synchronization works seamlessly with major booking platforms, keeping calendars accurate and preventing double bookings. I really appreciate the automation capability, as Guesty allows you to create workflows for guest messaging, task assignments, and operational triggers. The reporting and analytics tool is extremely valuable. It ensures guests always receive timely communication without requiring manual intervention from staff. The task management features help coordinate cleaners, maintenance, and internal teams so everyone knows exactly what to do next. Overall, setting up Guesty was very easy. Also specifically working with Tatiana Martinez was incredibly efficient. **What do you dislike about Guesty?** It would be great if there was a tool to dispatch reservations to different units so as to minimize vacancy. **What problems is Guesty solving and how is that benefiting you?** Guesty decentralizes reservations, calendars, messaging, automations, and reporting in one place, saving me time and preventing double bookings. Its multichannel sync and automation enhance efficiency, ensuring accurate schedules and timely guest communication without manual effort. **Official Response from Precious Elaine Martin:** > Hi Louis, Thank you for your detailed feedback and for choosing Guesty as your operational partner. We are thrilled to hear that the multichannel synchronization and automation tools are saving you valuable time and that your experience with Tatiana Martinez was so positive. Building a platform that simplifies workflows while providing reliable results is our top priority. We also appreciate the suggestion regarding a tool for dispatching reservations to minimize vacancy; feedback like yours is essential as we continue to enhance features to better serve business needs. Best regards, The Guesty Customer Experience Team ### 41. Centralized Communication with Steep Setup Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Karina M. | Real Estate Broker, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 09, 2026 **What do you like best about Guesty?** I like how easy it is to find the calendar for all properties in one page, and the communication with guests in general through Guesty. It helps a lot by providing one place for communication with guests from different platforms. **What do you dislike about Guesty?** I find the general reports for the host are challenging. It's very hard to consolidate all payments and rental information to ensure the owner statement is correct. I haven't been able to use the owner statement yet because it doesn't really give the correct income. Also, taxes are a challenge; the way taxes show for each channel is very hard to manage correctly. I 'bought' Guesty to link several channels, but since each channel is so different, it feels very hard to manage the information from one place. Right now, we're only linked with VRBO and Airbnb. It's already tough to ensure both channels show all information correctly and have the desired cancellation policies. I think there should be a detailed document helping the host set up best practices for each platform. Just being able to connect all from one place isn't enough. Also, even with using Guesty's complete service, we need significant time to learn how to set up everything properly. The onboarding isn't enough since each channel is so different. We should onboard one channel at a time and have a good guide for each. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage rental properties, keeping all guest communication from different platforms in one place. It's easy to find the calendar for all properties on one page, simplifying communication overall. **Official Response from Precious Elaine Martin:** > Hi Katrina, Thank you for sharing such detailed feedback about your experience with Guesty. We’re glad to hear that you find it easy to view all your property calendars in one place and that our platform helps streamline communication with guests across different channels. We also appreciate your honest insights about the challenges you’ve faced with reports, owner statements, taxes, and managing multiple channels. We understand how important accurate financial reporting and clear onboarding guidance are, and your suggestions about detailed platform-specific setup guides and step-by-step channel onboarding are very valuable. We’re constantly working to improve our tools and resources, and feedback like yours helps us prioritize enhancements. If you’d like, we’d be happy to connect directly to discuss best practices and provide additional guidance to make managing multiple channels smoother. Please feel free to share your email address, phone number, and a preferred time for us to reach out. Thank you again for taking the time to provide thoughtful feedback. Best regards, The Guesty Customer Experience Team ### 42. Highly Flexible Tool with Exceptional API Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff B. | Board Member, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 03, 2026 **What do you like best about Guesty?** I think the best thing about Guesty is that it's truly API first, which means you can extract everything you need in a very easy way. This makes it stand out in the industry. I also appreciate the flexibility that Guesty provides, allowing me to create fields on reservations, subunits, and multi-units, which helps in molding it to our needs. Other property management systems are often restricted, but Guesty offers easy access and flexibility. Another aspect I like is the support I get from the Guesty team, particularly their ability to listen and develop based on the requirements we have, collaborating effectively with the development team. I've really enjoyed the partnership with Yoav and the product team in APAC for their dedication to deliver on our needs. **What do you dislike about Guesty?** Guesty is still growing really fast, and while they're trying to get into the full hotel space, they're not quite there yet. There is a lot to be done from a revenue recognition perspective. And sometimes, Guesty goes a bit too fast. They roll out so many different features quickly, which is a bit of their own downfall because those features don't come with enough announcement or enough training. **What problems is Guesty solving and how is that benefiting you?** I use Guesty as our property management system for our digitally led hotel and serviced apartments / corporate housing product, benefiting from its API-first flexibility to integrate with our tech stack, allowing custom solutions and adapting to diverse industry needs. **Official Response from Precious Elaine Martin:** > Hi Jeff, Thank you for sharing such detailed feedback about your experience with Guesty. We are thrilled to hear that our API-first approach and platform flexibility are helping you mold the system to your specific needs. It is also wonderful to know that your partnership with our product teams in APAC has been so productive; we truly value the opportunity to listen and develop solutions alongside you. We also appreciate your honest insights regarding our growth into the hotel space and our feature rollout process. Building trust through transparency and better training is a top priority for us, and we are committed to improving how we support you as we continue to evolve together. Best regards, The Guesty Customer Experience Team ### 43. Consistent Updates Keep Making It Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 05, 2026 **What do you like best about Guesty?** Its features have been improving with consistent updates, and each update has made it better for us. **What do you dislike about Guesty?** What still bothers me a little—though I’ve gotten used to it by now—is the way the new layout is displayed on the inbox and reservation pages. At first, it felt like too much, but over time I adjusted to it. **What problems is Guesty solving and how is that benefiting you?** It saves us from having things become disorganized. Having to use a PMS with everything included helps out a bunch. I also like getting notifications when guests miss a payment. Guesty alerts us and helps us stay on top of it, so we can make sure guests are paying on time. **Official Response from Precious Elaine Martin:** > Hi, Thank you for taking the time to share your feedback with us. We are glad to hear that our regular feature updates and comprehensive PMS are keeping your operations organized, and that payment alerts are helping you stay on top of guest payments. We also appreciate your honest thoughts about the new layout; adapting to changes can take time, and we truly value your patience as you adjusted to the update. Building a reliable partnership rooted in trust and continuous improvement is our top priority, and we remain dedicated to supporting your business every step of the way. Best regards, The Guesty Customer Experience Team ### 44. Efficient but Complex: A High-Learning Curve Yet Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Mike I. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 10, 2026 **What do you like best about Guesty?** I appreciate how the team at Guesty helps me walk through questions I might have, especially when it comes to reports and generating more revenue. I like the AI, phone app, and calendar features because they put everything at my fingertips. **What do you dislike about Guesty?** Too many forms and redundant information. Spreadsheets with redundant info could be simplified. The initial setup wasn't easy. I needed help at first, and then it became hard until I got used to it. **What problems is Guesty solving and how is that benefiting you?** Guesty addresses most questions I have and their team helps with reports, aiding in generating more revenue. With AI, the phone app, and calendar, it puts everything at my fingertips. **Official Response from Precious Elaine Martin:** > Hi Mike, Thank you for your honest feedback. We are glad to hear that our team, AI tools, and mobile app are helping you drive revenue and manage your business more efficiently. We also take your concerns about the initial setup and redundant forms seriously; we are committed to simplifying these processes to ensure a smoother experience for you. Building a reliable and intuitive platform for our partners is our priority, and we appreciate your trust as we continue to improve. Best regards, The Guesty Customer Experience Team ### 45. Facilitates Seamless Communication and Payment **Rating:** 5.0/5.0 stars **Reviewed by:** Rowes R. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 26, 2026 **What do you like best about Guesty?** I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is just easier and less time-consuming. Guesty Pay has been so helpful and complements everything we do. The initial setup was very comprehensive, and our onboarding person, Taly, was very helpful. **What do you dislike about Guesty?** The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be better. There's also a limitation with accounting in Guesty where it doesn't process the gross amount paid on all platforms, which forced us to change our business model and resulted in lower revenue. **What problems is Guesty solving and how is that benefiting you?** Guesty combines calendars and messaging, simplifies communication with a unified inbox, automates messages, and eases payment processing with Guesty Pay. It's beneficial for managing multiple tasks efficiently. **Official Response from Precious Elaine Martin:** > Hi Rowes, Thank you for your feedback. We are glad to hear that the unified inbox, Guesty Pay, and your onboarding with Taly have been beneficial. We also appreciate you sharing your concerns regarding the app speed and accounting limitations. Your trust is important to us, and we are committed to improving these areas to better support your business growth. Best regards, The Guesty Customer Experience Team ### 46. User-Friendly, Reliable, and Packed with Options **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth M. | Brand and Client Experience Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about Guesty?** It is very user-friendly, approachable, and reliable. I like how it is easy to learn and offers so many options. **What do you dislike about Guesty?** I don't like that some things do not link to airbnb. **What problems is Guesty solving and how is that benefiting you?** It's solving our booking problem by offering a reliable booking engine to add to our website. **Official Response from Mirck Ozaeta:** > Hi Elizabeth, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you find Guesty user-friendly, approachable, and reliable, and that our booking engine is helping solve your website needs. Building a strong, dependable partnership with you is our top priority, and we are dedicated to continuously earning your trust while supporting your business's success. Best regards, The Guesty Customer Experience Team ### 47. Excellent for Property Management, Improvable in Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Marco L. **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Italian using AI. **Reviewed Date:** February 03, 2026 **What do you like best about Guesty?** I like the completeness of Guesty, its APIs, and the integrations it offers. The User Experience is excellent. Using Guesty allows us to expand services with all the features we like and that are necessary for our work, keeping us updated with the latest developments. For a company that wants to grow like ours, we have identified Guesty as an ideal partner thanks to its numerous functions and integrations. **What do you dislike about Guesty?** The accounting and management control part in Guesty does not work well, especially regarding integration with Italian bureaucracy. I expect an improvement in this regard. Furthermore, the initial setup process was not simple because everything was in English and there were many things to see. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage over 50 properties, improving operational efficiency in a single environment and saving time through automation. The APIs and complete integrations help expand services, keeping my work updated with the latest developments. **Official Response from Precious Elaine Martin:** > Hi Marco, Thank you for your detailed feedback. We’re delighted to hear that Guesty’s features, integrations, and user experience are supporting your company’s growth and that you see us as a strong partner. We also appreciate you highlighting the challenges with accounting for Italian regulations and the English-only setup. We’re committed to improving localization and onboarding to create a smoother experience for partners like you, and we’ll continue working hard to earn your trust. Best regards, The Guesty Customer Experience Team ### 48. Intuitive Interface with Strong Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine S. | COO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Guesty?** Nothing new, just didn't mean to put a 4/5. **What do you dislike about Guesty?** Nothing new, just didn't mean to put a 4/5. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to centralize our calendar and distribute listings to OTAs. It helps promote our properties and manage guest experiences through API integration with our custom booking engine. **Official Response from Mirck Ozaeta:** > Hi Jasmine, Thank you for sharing your feedback with us. We are glad to hear that Guesty is effectively serving as your central hub for calendar management, OTA listing distribution, and guest experience management via API integration with your booking engine. Building a strong, reliable partnership rooted in trust is central to everything we do, and we remain dedicated to continually supporting your business and enhancing our platform to meet your needs. Best regards, The Guesty Customer Experience Team ### 49. Powerful Messaging, But Complicated Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | External Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 17, 2026 **What do you like best about Guesty?** I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties using booking channels like Booking.com. The messaging feature is very good, as it lets us drill down to send individual messages to clients, which helps streamline our communications and increase productivity. I appreciate Richard Murray's help with adopting certain parts of the software. **What do you dislike about Guesty?** I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was complicated and quite difficult. A big issue is that Guesty won't integrate with our suppliers, so we end up having to manually load a lot of bookings and listings. **What problems is Guesty solving and how is that benefiting you?** Guesty allows us to sell over 250 properties and streamline our communications, increasing productivity. **Official Response from Precious Elaine Martin:** > Hi Paul, Thank you so much for sharing your feedback with us. We are glad to hear that our messaging features and property management tools are helping you scale your business and increase productivity. It is also great to know that Richard Murray was able to provide the support you needed during your adoption of the software. We take your concerns regarding Booking.com integrations and supplier manual loading very seriously, as we are committed to building a reliable platform that simplifies your operations. Your trust is important to us, and we are working hard to refine these processes to better support your growth. Best regards, The Guesty Customer Experience Team ### 50. The Single Best Decision for Our Vacation Rental Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 22, 2026 **What do you like best about Guesty?** Guesty has been the most amazing solution for our vacation rental business needs. The customer support is fantastic. From the support tickets, to chats, to a dedicated account rep, we have been beyond impressed over the years. They have also continued to roll endless new and useful features. I would highly recommend them to any vacation rental manager! **What do you dislike about Guesty?** Nothing, we have been fully satisfied with the service! **What problems is Guesty solving and how is that benefiting you?** Their ability to provide a command center for managing listings on various rental platforms is fabulous. They have a unified inbox as well - which is a life saver versus having to go between different inboxes on Airbnb, VRBO, etc. **Official Response from Precious Elaine Martin:** > Hi there, Thank you for your kind words and for trusting Guesty to support your vacation rental business. We are honored to hear that our support team and dedicated account representative have made such a positive impact on your operations. It is wonderful to know that the unified inbox and command center are saving you time and helping you manage listings with ease. We look forward to continuing our partnership and delivering more features to help you grow. Best regards, The Guesty Customer Experience Team ## Guesty Discussions - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) - [View Guesty pricing details and edition comparison](https://www.g2.com/products/guesty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+12%3A21%3A23+-0500&secure%5Bsession_id%5D=2642e334-7eea-4bc9-839b-6834f6910c92&secure%5Btoken%5D=0aa8ada92b0738a2a28e938f8a0194e18023a5517f20bfa9d7ef9a7ec89b0cf4&format=llm_user) ## Guesty Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics - Calendar Management - Invoice Management - Discount Management - Availability Management - Price/Margin Management - Pipeline Management - Content Management - Partner Management - Incentive Management - Opportunity Management - Promotions Management - Commission Management - Real-Time Analytics - Channel Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Marketing Automation - Third-Party Integrations **Additional Functionality** - Customizable Reports - Inbox Management - Online Booking - Work Order Management - Rate Management - Discount Management - Calendar Management - Guest Check-in/Check-out - Website Management - Credit Card Processing - Owner Statements - Inventory Management - Revenue Management - Data Synchronization - Multi-Property - Reporting & Statistics - Ratings/Reviews - AI Copilot - Task Management - Property Management - API - Customizable Templates - Alerts/Notifications - Housekeeping Management - Channel Management - Accounting - Payment Processing - Real-Time Notifications - Email Management - Activity Dashboard - For Vacation Rentals - Guest Experience Management - Search/Filter - Multi-Channel Management - Mobile Access - Data Import/Export - Short/Long Term Rental - Reminders - Availability Management - Electronic Payments - Generative AI - Multi-Currency - Guest Communications - Invoice Management - Reservations Management - Contact Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management - Collaboration Tools - Order Management - Referral Management - Multi-Channel Management - Campaign Management - Task Management - Workflow Management - Lead Management - Template Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Marketing** - Online Reputation Management - Marketing Tools **Additional Functionality** - Email Templates - Partner Portal - Real-Time Data - Activity Tracking - Electronic Payments - Customizable Templates - Customizable Branding - Data Import/Export - AI Copilot - Inventory Tracking - Data Synchronization - Generative AI - Inventory Control - Customizable Reports - API - Sales Reports - Dynamic Pricing - Real-Time Updates - Multi-Channel Distribution - Multi-Channel Campaigns - Activity Dashboard - Performance Metrics **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making ## Top Guesty Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (426 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.3/5.0 (79 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)