Guesty Reviews & Product Details

Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management.

Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com.

One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com.

Previous Response: What I like most about Guesty is the huge range of features to coordinate and manage properties. Publishing across multiple channels while keeping everything centralized in one single inbox is extremely valuable. Being able to set pricing rules and adjust pricing for all channels from one place is very practical, and the damage insurance add-on is a great plus. Guesty lets me manage almost every part of the business from one platform, which reduces mistakes since all reservations stay aligned on one calendar. I also really like the automations and the integrations with other companies because they make operation seamless, communication faster, easier and much more efficient. Review collected by and hosted on G2.com.

Update: Guesty did ultimately help resolve the billing issue I mentioned previously, so I want to clarify that part. The incorrect charge (Google Homes) was credited back, but it took longer than expected and communication felt inconsistent while it was pending. I also had friction when trying to adjust pricing after adding 15 additional properties (which should have moved me into the next tier).

What still hasn’t changed is the product and process pain:

Inbox UX: The inbox is visually dated and inefficient for multi-property operators. It shows the guest name and a small preview, but not the property tied to the conversation unless you open the thread. That forces constant clicking and slows down daily operations.

Onboarding: Onboarding/initial setup took over a month in my case, which was a major operational disadvantage.

Bottom line: I appreciate that the billing issue was eventually fixed, but Guesty still needs stronger support consistency during billing/tier changes and a more scalable inbox experience. Review collected by and hosted on G2.com.

I like how Guesty puts everything in one place, which makes it easier to access all of our listings, billing, and locks, essentially creating a one-stop shop for us. It saves time and is way more efficient, especially considering we manage 60 plus properties. Having everything in one system means I don't have to open multiple tabs to find answers. Review collected by and hosted on G2.com.

I think that with our old system, we were able to tag guests so that they could not rent again if they were bad guests or damaged our property and there's not a way to do that right now. Also, I can't seem to be able to see the reviews that guests leave on Airbnb and reply to them like our old system was able to do. Review collected by and hosted on G2.com.

I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. Review collected by and hosted on G2.com.

I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. Review collected by and hosted on G2.com.

I like Guesty for its ease of use and good data quality. I appreciate the central communication system that supports all kinds of channels one can imagine, and how easy it is to create and maintain your own channel. Even though the initial setup is a bit challenging, Guesty provides proper training and guidance to make sure you have a good start. Review collected by and hosted on G2.com.

I think there's improvement to be made in terms of accounting, having more clear accounting access, more reporting access. There are certain layers in the reporting that you can't access or cannot filter on, which needs a bit of enhancements. The initial setup is a bit more difficult. Review collected by and hosted on G2.com.

I like the design of the whole platform and interface of Guesty; it looks better than other PMS and is easier to use. The messages work well, being summarised all in one chat. Using Guesty with PriceLabs is great because it makes the prices better. Review collected by and hosted on G2.com.

The synchronization from Booking and Airbnb reservation data often gives issues. It's not possible to deduct the credit card fee from Booking from the payout. The payout amount for Airbnb reservations is shown after platform fees, but for Booking.com, it's the total paid including fees, which doesn't match. The start fee of 1500€ was also a lot. Review collected by and hosted on G2.com.

I like Guesty's ability to automate repetitive tasks like messaging reservations and cleaning schedules. It saves me significant time, reduces human error, ensures consistent guest communication, and keeps operations running smoothly without needing constant manual input. Review collected by and hosted on G2.com.

One area that could be improved is reporting and analytics, while functional. It can be slow or limited in customization, making it harder to get details inside quickly. Review collected by and hosted on G2.com.

This platform is easy to use and very stable, with a vibrant and engaging community. The customer service is excellent, and the all-in-one pricing is convenient. There are also plenty of useful functions available. Review collected by and hosted on G2.com.

Some tools and apps can be slow at times, and certain actions often require too many clicks. Review collected by and hosted on G2.com.

Guesty simplifies the management of bookings, communication, integration, and property listings all in one platform. The automation features are a significant time-saver, and the user interface is easy to navigate after familiarization and implementation Review collected by and hosted on G2.com.

Certain features might feel sluggish or require some time to open. The pricing structure could be more accommodating for smaller teams Review collected by and hosted on G2.com.

I love the ergonomics of Guesty, it makes the use enjoyable. I also appreciate the automation of messages to clients, which is super convenient. The support from the Guesty teams during the setup was a plus, as it made the integration easier. Review collected by and hosted on G2.com.

Proprietary accounting, bank reconciliations. Review collected by and hosted on G2.com.