Hostaway Reviews & Product Details

Customer Service! Alma Gutierrez has been wonderful while working with me. Over the few calls we have had, we connected very well, and to say the least, she is very knowledgeable, patient, understanding, and a pleasure to work with. About the platform itself, it is very responsive, and has a lot of depth in terms of the features it carries for an affordable price. Review collected by and hosted on G2.com.

I haven't used the platform for a long time, so I cannot speak to its longevity. However, from the time I've used it it is feature-heavy, and the customer service is there, so if you have any questions, I'm sure that the team will be able to handle it and to give you some sort of a solution. Review collected by and hosted on G2.com.

The all-in-one automation + rock-solid channel manager + unified inbox combo.

Once it’s set up (which you already know is painless thanks to their support), it basically runs your business on autopilot. It eliminates 90%+ of the daily manual work that used to eat up hours — messaging guests, updating calendars, handling inquiries, tasks, etc. Most hosts say this one feature set is what finally lets them scale without burning out or hiring extra help. Review collected by and hosted on G2.com.

Learning Curve & “Too Much” for Small Portfolios. The platform is powerful, which means it can feel overwhelming or overly complex if you only have 1–10 properties. Review collected by and hosted on G2.com.

I like how Hostaway's menu and platform are straightforward and easy to navigate, which saves me time and makes it easier to access things quickly. It's great that it offers customization options, allowing me to tailor the platform to my specific needs and company size, making it suitable for a variety of users. The initial setup was very easy, and the onboarding experience was great, with my onboarding specialist Mateo being very helpful and knowledgeable. I appreciate the increased customization offered by Hostaway, which was a deciding factor for switching from another product. Review collected by and hosted on G2.com.

I think the UI is a bit primitive compared to the compettition. It might not be as straightforward as other platforms. The phone app doesn't have a lot of features, including financial reporting and owner statements, or the ability to log expenses. These are very important to me because they'd save a lot of time. I would love to have financial analytics available on the app, rather than only on the desktop. It's surprising that Hostaway doesn't have them as other property management software apps do. It does create more work for me. Review collected by and hosted on G2.com.

Bryann, my onboarding specialist, has been amazing, making the initial setup very easy and seamless. His patience in teaching me about all the technological things I don't usually understand has been extremely valuable. I find the automatic messaging feature wonderful, and the locks feature is fantastic. The ability to input door codes and the automations with AI responses are amazing, making me happy with the software and inclined to recommend it. Review collected by and hosted on G2.com.

The pricing dynamic is absolutely terrible. I would like to see a better pricing software. It's not really a pricing software at all. It's actually just a really terrible addition because it doesn't work. I would like to see a little bit more ease of use as far as the formulas. Review collected by and hosted on G2.com.

I think Hostaway is a great product. You get a lot of bang for your buck for the price. It's very effective, and I wouldn't be able to run my business as efficiently as I am without it. I like that it has all the tools or most of the tools I need for my business, keeping my tech stack pretty efficient and clean. I'm not bolting on a thousand programs to the back of it, and it handles about 80% of the heavy lifting of my business. The listing editor is great, and the sync works really well. The owner statements and financial formulas work really well and are really clean. I also find the initial setup easy because Hostaway set me up with a one-on-one guide and did the entire thing with me. I can't say enough good things about it; I couldn't run my business without it for sure. Review collected by and hosted on G2.com.

It seems like over the last few months, they have maybe grown quite a bit or gotten rid of potentially some support people. The AI support bot has started to step in at least as a first responder, which does a decent enough job, but when you really need help and you need a person, especially a skilled person, it seems like the wait time for that has gotten quite a bit longer. I'll add a point of feedback to Hostaway, which is that I think that there should be a premium option for support where we pay, it could be a significant rate, like $100 an hour USD for high level support. Review collected by and hosted on G2.com.

I really like how user-friendly Hostaway is. It makes managing multiple listings so much easier for hosts like me, helping me juggle all the tasks that need to be done. The platform just opens up my time so I can focus on other things, rather than being bogged down with managing everything manually. I love that it's all in one interface now, so I don't have to jump between Airbnb, Booking.com, Agoda, and VRBO, which makes handling different tasks, especially guest messaging and issues, a breeze. The onboarding session with Pam was smooth, and she was incredibly patient and pleasant, which made the transition even better. Review collected by and hosted on G2.com.

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The robust API and seamless integration with third-party tools like PriceLabs make it a powerful 'source of truth.' I highly value the ability to manage complex pricing markups and availability across Airbnb, VRBO, and Booking.com from one central dashboard. But beyond the software itself, what really made the difference for us was the onboarding experience. Alma Gutierrez was phenomenal—she patiently answered all our questions and made what could have been a stressful transition incredibly smooth for our business. Her support is a huge asset to the company. Review collected by and hosted on G2.com.

The platform has a significant learning curve due to its depth of features. Some pre-built automations could be beneficial. Review collected by and hosted on G2.com.

The customer service reps were friendly and very knowledgeable throughout onboarding. The platform is also easy to use. Review collected by and hosted on G2.com.

I’d like to see a membership option to track a single property, since I run a small business and available properties fluctuate from season to season. Review collected by and hosted on G2.com.

Mel has been exceptional, truly patient with my temperament and the stress the process has caused me. But I can only say that she has been very professional, kind, and above all proactive, attentive throughout the process.

Staff like Mel are hard to find, she takes her work very seriously and it shows! Review collected by and hosted on G2.com.

Some situations suggest a lack of internal organization or poor communication between teams. For example, billing. Review collected by and hosted on G2.com.

With onboarding app architecture, it requires time to get use to a new platform, which will ultimately make our roles easier from property managers, cleaners and maintenance.

Hostaway as a partner ticks boxes on so many levels on the back end enabling better customer experiences and engagement, and property management.

Ces as the onboarding specialist, has been been absolutely fantastic, so I look forward to working with Hostaway and creating lasting experiences for our customers.

Cheers Joe Review collected by and hosted on G2.com.

Minor point billing in US currency, for subscription. Review collected by and hosted on G2.com.