What do users say about Hostaway?

What I appreciate most about Hostaway is how it centralises everything in one place. It keeps calendars synced, automates guest communication, and makes managing multiple listings far more efficient and less stressful. Overall, it saves us a significant amount of time and helps deliver a smoother experience for our guests. I'd also like to recognise C@rlito, who is always helpful, responsive, and consistently goes above and beyond to make the process even easier. Review collected by and hosted on G2.com.

One area where Hostaway could improve is the user experience. While the platform offers a comprehensive range of features, certain settings and workflows can be difficult to navigate and sometimes require more time than expected. A more intuitive and streamlined interface would help make day-to-day operations more efficient and user-friendly. Review collected by and hosted on G2.com.

Not much

Their AI replies are interesting but even after 3 months I have not switched it to automatic AI replies Review collected by and hosted on G2.com.

It has been 3 months since we have signed the contract, we are still not fully onboarded. They onboarded our VRBO listings incorrectly, forcing us to create new listings. None of the listings are able to be updated from Hostaway without creating a sync problem so that photos, amenities, number of rooms, cleaning fees, pet fees all have to be manually fixed after anything is updated from Hostaway and this applies to Airbnb, Booking.com and VRBO so nothing works as advertised.

Technical support has not replied to our emails for the past month. We have raised so many tickets, asked to speak with management and they keep telling us to wait. No other feedback given. In the meantime we are being overcharged and even though they have said they will fix this since the first month, we are still being overcharged.

Their customer service seems to know more than the salespeople about how to fix certain issues. The customer service told us nothing on Booking.com can be updated from Hostaway so if you are thinking to join HA because they advertise themselves as having an Elite relationship (i.e., the highest sync) then DO NOT switch to Hostaway because their own customer service tells you nothing can be updated from Hostaway. You may not think this is an issue in itself, but when they provide you only one way to update your cleaning fees - i.e., all the channels get the same update / same price and you have no way of excluding the B.com cleaning fee from being updated and that in turn means that Hostaway is re-saving your listing on B.com every time you update anything in HA - and that re-sync means that all your pictures go out of order - just because you updated your cleaning fee - that is a big deal.

On VRBO our 2 bed flat is appearing as a 0 bed flat. They have no regard when we tell them we are losing reservations because of this.

On Booking.com and Airbnb the amenity for linen and towels disappears every time we make any listing update - we have manually fixed this 3 times on Airbnb and Booking.com but every time we make an update on Hostaway for anything linked to the listing it pushes out the wrong amenity over and over again. So again we are losing bookings because which guest wants to rent a flat that does not provide linen or towels? Again Hostaway does not see the urgency in fixing these issues for us. Review collected by and hosted on G2.com.

What I love most about Hostaway is how comprehensive the platform is. It truly covers all the bases and gives you the tools you need to manage nearly every aspect of a vacation rental business in one place.

But the absolute standout is the customer support. The support team and hotline are incredible—responsive, knowledgeable, patient, and genuinely helpful. A special thank you to Damion for being so knowledgeable and for rescuing me time and time again! The staff are hands-down one of the best things about Hostaway. When you’re managing a busy portfolio and something goes wrong, having real support you can actually reach makes all the difference. Review collected by and hosted on G2.com.

My biggest frustration with Hostaway is that, for as comprehensive as the platform is, it is not always intuitive or user-friendly—especially when it comes to the financial side. The financial settings and reporting can be complicated and difficult to navigate, and I’ve experienced discrepancies in how information and fees flow between Hostaway and the individual booking platforms. There is definitely a learning curve, and I would love to see the financial tools simplified and made more transparent. Review collected by and hosted on G2.com.

Our experience with Hostaway has been excellent so far! As a channel manager for our short-term rental properties, the platform seems very promising, and the onboarding process has been smooth and well-organized.

A special thank you to Ramon Lainez who has provided outstanding customer service! He has been professional, knowledgeable, patient, and incredibly helpful throughout the onboarding process. He takes the time to explain everything clearly and makes the transition feel easy and stress-free.

We're still getting everything set up, but so far, we're very impressed with both the platform and the support we've received. Looking forward to continuing our journey with Hostaway!

Highly recommend based on our experience so far! Review collected by and hosted on G2.com.

So far things are going very well with the onboarding Review collected by and hosted on G2.com.

Hostaway works as a genuine one-stop platform for my short-stay apartments, so operations, guest messaging and financials all sit in one place instead of being spread across several tools. The channel manager keeps my OTA calendars in sync without me having to check them, and the automated messaging, AI configuration and filters handle most guest communication before I even see it. I also get a lot of value from how far the automations can be filtered and tailored to the way my properties actually run, and the open API means I can pull my own reporting and connect Hostaway to other tools I use. It was very easy to set up and has been reliable day to day. Review collected by and hosted on G2.com.

Honestly, there is very little I would change for the way I use it. If I had to name something, there is a lot of depth in the settings and automations, so it takes a little time at the start to work out where everything lives and how to configure it exactly the way you want. Once that initial setup is done it runs quietly in the background and I have not run into anything that has caused me a real problem. Review collected by and hosted on G2.com.

Hostaway has truly made our operations much more efficient compared to other systems we’ve used. The platform is incredibly user-friendly, intuitive, and easy to navigate, making it simple for our team to learn and manage daily tasks with confidence. Review collected by and hosted on G2.com.

Long wait time calling tech support. I think it's better if we can reach them without delay Review collected by and hosted on G2.com.

I like that Hostaway is very user-friendly and easy to understand, making it a one-stop place for many of my tasks as a property manager. I'm excited to start using direct booking and the website it provides, and I appreciate the feature allowing owners, cleaners, and vendors to log in, which will enhance communication. The setup experience has been great, thanks to Matteo, who is patient and knowledgeable, which has made everything easy to get through. I like how Hostaway organizes everything efficiently, helping me manage multiple properties and owners better. It helps me streamline and automate everything, making my work more manageable, and I'm particularly impressed with its potential to maximize my efforts by reducing the need for manual work. Overall, I'm really impressed and excited to dig into it more. Review collected by and hosted on G2.com.

Nothing yet. Review collected by and hosted on G2.com.

So far it has been helpful to combine all my listings and learn how to manage them all in one place. Juli Ordonez coached me through onboarding and was extremely knowledgeable and walked me through any questions I had. Review collected by and hosted on G2.com.

There is a little bit of a learning curve especially if you are used to only hosting on one single platform prior. Though after onboarding I feel like I can figure it out from there it will just take some time getting used to it. Review collected by and hosted on G2.com.

So far, it has simplified my life immensely. I’ve been able to automate a lot of what I was previously doing manually across 6 properties. My team can access the calendar for all bookings, so nothing gets missed, and they can immediately see if someone cancels. I also have a new website and the ability to receive direct bookings through it. Review collected by and hosted on G2.com.

Nothing negative so far. It’s fairly simple to use overall, although I did need a bit of help setting up the website because that part is a little more complicated. My onboarding expert really helped me through all of it. The price feels fair, especially considering how much support they provide. Review collected by and hosted on G2.com.

The biggest win for me has been bringing all my OTA channels into one place. Airbnb, Booking.com, and Expedia now sync into a single calendar, so the double-booking risk—and the manual iCal juggling I used to do across several properties—is gone. The built-in dynamic pricing also replaced a separate tool I was paying a lot more for, and it’s held up well for rate optimisation while cutting that cost roughly in half. Setting up my own direct booking website was straightforward too, so I can now take commission-free reservations alongside the OTAs.

Day to day, the dashboard is clean, and once everything is set up, the channel integrations just work.

One honest piece of advice for anyone considering Hostaway: put in the effort to understand the system. It’s deep and powerful, and when it’s properly configured, it’s genuinely awesome to run. The onboarding support is excellent, and Mel can teach you a huge amount, but she can’t run it for you—you have to do the learning yourself. If you go in willing to put in that work, the payoff is fewer errors, lower software costs, and hours of admin saved every week. Review collected by and hosted on G2.com.

Honestly, there’s very little I dislike. The main challenge is the learning curve. There’s a lot of depth here, and at the beginning it took me time to figure out where every setting lived and to understand how the automations and pricing rules fit together. That isn’t really a fault of the product—it’s the trade-off for how powerful it is—but a newcomer should expect to invest real time before it clicks.

One thing that would make the early days smoother is a more guided first-run setup for the direct booking website, especially around the custom domain and SSL steps. In terms of performance, the platform has been stable and fast for me, with no real downtime to complain about. The AI and automation tools are genuinely useful once configured, but they definitely reward you for taking the time to set them up properly rather than expecting them to work perfectly out of the box. None of this is a dealbreaker, and support was quick whenever I had a question. Review collected by and hosted on G2.com.