Hostaway Reviews & Product Details

I like that Hostaway allows the use of platforms like VRBO while providing simple solutions for clarity. The mobile view of the calendar is particularly nice, which is perfect for me. I also greatly appreciate the support; Antoine was extremely competent and friendly. He took the time to explain everything clearly and simply, and was able to answer every specific question in detail. The support is truly perfect. Review collected by and hosted on G2.com.

I find the clarity in the calendar on the desktop view needs improvement. Additionally, there are errors in the adoption of notification settings. Review collected by and hosted on G2.com.

Nino was a great help with changing my currency setting from USD to CAD. Review collected by and hosted on G2.com.

Sometimes complicated. Would love for it to be more user friendly. Review collected by and hosted on G2.com.

The best thing about Hostaway is the support. They are easy to get a hold of, very knowledgeable, and always helpful. I had complicated PMS setting and automations that took a lot of work to migrate over from Guesty, and Gabriel spent a lot of time with me getting all the settings just right. Also, in between on-boarding sessions when I was stuck on something, their 24/7 call support was ready and willing to help. Even joining google meet sessions with screen share to resolve problems and walk me through features I was unfamiliar with. Overall I'm super glad to get away from Guesty and on to HostAway. I think the software is WAY more intuitive. Review collected by and hosted on G2.com.

Like any software, they are improving things. I like this way better than Guesty, but one of my main reasons for changing was the improved API integration with Airbnb which allows the selection of who the message sender is in Airbnb when sending messages from Hostaway. This is not perfect as you cannot set a default sender, which I didn't know. However, I raised this concern and got a very nice email from the development team letting me know they will actively work on this. They are even leaving my ticket open to let me know once it has been completed. This is such a far cry above the service level of Guesty, I can't even begin to tell you. Review collected by and hosted on G2.com.

the customer support and my friend Nino! Review collected by and hosted on G2.com.

There’s a lot of stuff here, which can feel overwhelming at times, but I’m sure it’s all helpful. Review collected by and hosted on G2.com.

Hostaway delivers exactly what they advertise, plus more. From the get-go our assigned ambassador, Fatih, has been incredibly helpful and right next to us every step of the way. Right away we set up the connections and got access to the main functions we were interested in, but the more we use the Software and the more we consult with Fatih, the more things we unlock and access.

They've definitely spent a lot of time thinking about what a host/property manager needs out of their software and have made it easy to access and tweak. I'd definitely recommend it to anyone looking for a serious channel manager, coming from experience having used 2 other APIs in the past. I can't stress out enough how amazing it is to have a really helpful, always available and cheerful Customer Support Agent at your side, who speaks clear English. Review collected by and hosted on G2.com.

So far I dislike two things, which is the lack of a night-mode (as I use it on every application and I think it's mandatory) and secondly, the lack of auto-translation, or a translation button in the inbox. There's of course ways to go around this using 3rd party extensions, but it'd be nice to have in the software. Review collected by and hosted on G2.com.

Three things come immediately to mind. First, the feature set within the application is very rich and capable. Second, since nobody can be all things to all people, Hostaway partners with with tons of 3rd-party providers in building out a large number of integrations, allowing businesses to tailor Hostaway for their own unique circumstances. Finally and most importantly, their tech & customer support is top notch, allowing for email or phone support 24/7, with quick and speedy response! Yes, the platform is expansive and takes time to learn but the team around the product makes it easy to come to speed on any topic you can think of. Review collected by and hosted on G2.com.

Perhaps Hostaway can make it easier to allow customers submitting feature requests to see if A) their requests have been accepted and B) where in queue their feature request might be relative to all other submitted requests. Review collected by and hosted on G2.com.

Channel Management: What I love about Hostaway is that it offers direct integrations with all major booking channels (Airbnb, Booking.com, Vrbo, Expedia, and more), allowing you to sync rates, availability, and reservations automatically. This eliminates double bookings and saves tons of manual work.

Also, Daryl is an exceptional customer support representative, and he has been extremely proactive with Umang and myself Review collected by and hosted on G2.com.

None that I can think of. Maybe I need sometime to workaround the software to get back to you with this one Review collected by and hosted on G2.com.

Daryll was super helpful and responsive! He assisted me with several questions I had about our website and guided me through the process of adding the necessary script. Thanks to his support, I was able to successfully attach the script to each of our listings, making them bookable through the site. I really appreciated his patience and clear instructions—made the whole process much easier! Review collected by and hosted on G2.com.

So far, I don’t have anything bad to say. Everything has been straightforward and smooth! Review collected by and hosted on G2.com.

It appears that hostaway updated my review score without my consent and also removed some of the content in my original review. Review collected by and hosted on G2.com.

Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. This was critical as as a business owner, I could not see what was happening on my account when I had active reservations. Hostaway also has lots of hidden fees which I wasn't aware of prior to using it initially. Firstly, they take a % of the booking fee for direct bookings (despite calling it a free booking engine). This means we now have to go out of hostaway to handle payments for direct bookings, which really defeats the purpose of using it. We were also forced to switch to Airbnb's 15% host only fee, which wasn't made clear prior to starting. We took advantage of lots of extra features such as smart lock integrations, but this is just an additional fee on top of the smart lock subscription fee we already pay to the smart lock provider. This seems unreasonable. So, in summary, I would say the product has been helpful in scaling listings, however, we are now looking elsewhere. I recommend comparing the actual running costs of this software with other providers, and agreeing an SLA where it is not possible to be locked out of your account Review collected by and hosted on G2.com.

If I ever had any questions regarding the platform, connections or sync I received the answer in less than 30 min. The customer service support is very responsive and always comes with solutions to best use their services. John Michael was a realy professional in helping me with my questions. Review collected by and hosted on G2.com.

Currently I can not name anything that I dislike at Hostaway platform. Everything is smooth and clear. Also is user friently and the knowledge base is more than enough even for a person who is using a channel manager or PMS for the first time. Review collected by and hosted on G2.com.