--- title: Hostaway Reviews meta_title: 'Hostaway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 429 reviews by the users' company size, role or industry to find out how Hostaway works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 429 scale: '5' date_modified: '2026-09-21' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Hostaway Reviews **Vendor:** Hostaway **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.8/5.0 **Total Reviews:** 429 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Hostaway Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 2+ properties to thousands, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. ## Hostaway Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **helpful customer support** of Hostaway, providing great assistance and smooth onboarding experiences. (28 reviews) - Users find Hostaway's **ease of use** invaluable for managing multiple listings and syncing accounts effortlessly. (23 reviews) - Users find the **onboarding experience** with Ace exceptional, making system integration and functionality easy to grasp. (20 reviews) - Users appreciate the **easy integration with OTAs** that Hostaway offers, simplifying multi-platform property management. (9 reviews) - Users praise the **intuitive interface** of Hostaway, appreciating its ease of use and smooth onboarding experience. (9 reviews) - Integrations (8 reviews) - Booking Management (7 reviews) - Users love Hostaway for its **user-friendly platform and excellent customer support** , making rental management effortless and efficient. (5 reviews) - Website Building (5 reviews) - Users love the **automation capabilities** of Hostaway, which streamline tasks and enhance overall efficiency in managing bookings. (4 reviews) **What users dislike:** - Users find **missing features** in Hostaway, particularly in the app and overall functionality affecting their experience. (6 reviews) - Users find Hostaway **expensive** due to hidden fees and add-ons, raising overall costs beyond initial expectations. (5 reviews) - Users experience **limited options** with Hostaway, facing issues like hidden fees and missing app features for management. (5 reviews) - Users find the **complexity of Hostaway** challenging, requiring significant time and effort to fully understand its features. (3 reviews) - Users find the **inefficient onboarding** process frustrating, needing multiple sessions to grasp necessary tasks effectively. (3 reviews) - Not User-Friendly (3 reviews) - Users report **poor customer support** with long hold times and inconsistent answers, affecting overall satisfaction. (3 reviews) - Time-Consuming Reporting (3 reviews) - Outdated Interface (2 reviews) - Payment Issues (2 reviews) ## Hostaway Reviews ### 1. Comprehensive Platform With Standout, Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Landie C. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 11, 2026 **What do you like best about Hostaway?** What I love most about Hostaway is how comprehensive the platform is. It truly covers all the bases and gives you the tools you need to manage nearly every aspect of a vacation rental business in one place. But the absolute standout is the customer support. The support team and hotline are incredible—responsive, knowledgeable, patient, and genuinely helpful. A special thank you to Damion for being so knowledgeable and for rescuing me time and time again! The staff are hands-down one of the best things about Hostaway. When you’re managing a busy portfolio and something goes wrong, having real support you can actually reach makes all the difference. **What do you dislike about Hostaway?** My biggest frustration with Hostaway is that, for as comprehensive as the platform is, it is not always intuitive or user-friendly—especially when it comes to the financial side. The financial settings and reporting can be complicated and difficult to navigate, and I’ve experienced discrepancies in how information and fees flow between Hostaway and the individual booking platforms. There is definitely a learning curve, and I would love to see the financial tools simplified and made more transparent. **What problems is Hostaway solving and how is that benefiting you?** One of the biggest ways Hostaway makes my life easier is through its integration with Safely for damage protection. If there’s an issue, I can submit a claim without having to chase down the guest or put the owner in the middle of it. The process is straightforward, the claim is handled, and once approved, we’re reimbursed. It takes a potentially stressful situation and makes it incredibly simple—which is a huge benefit when you’re managing multiple properties. ### 2. Runs my short-stay apartments almost on autopilot **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about Hostaway?** Hostaway works as a genuine one-stop platform for my short-stay apartments, so operations, guest messaging and financials all sit in one place instead of being spread across several tools. The channel manager keeps my OTA calendars in sync without me having to check them, and the automated messaging, AI configuration and filters handle most guest communication before I even see it. I also get a lot of value from how far the automations can be filtered and tailored to the way my properties actually run, and the open API means I can pull my own reporting and connect Hostaway to other tools I use. It was very easy to set up and has been reliable day to day. **What do you dislike about Hostaway?** Honestly, there is very little I would change for the way I use it. If I had to name something, there is a lot of depth in the settings and automations, so it takes a little time at the start to work out where everything lives and how to configure it exactly the way you want. Once that initial setup is done it runs quietly in the background and I have not run into anything that has caused me a real problem. **What problems is Hostaway solving and how is that benefiting you?** Before Hostaway I was running a small portfolio of short-stay apartments across several disconnected tools and checking each booking channel separately, which meant constant manual work and a real risk of double bookings. Hostaway centralises all of it: calendars and rates stay in sync across the OTAs, guest messaging is automated end to end, and the operational and financial side sits in the same place rather than in spreadsheets. The practical benefit is time. Routine guest communication and day to day admin largely look after themselves, I get broader exposure across channels without extra effort, and I can spend the time I get back on the parts of the business that actually grow revenue. ### 3. Helpful All-in-One Listing Management with Knowledgeable Onboarding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Medina D. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 21, 2026 **What do you like best about Hostaway?** So far it has been helpful to combine all my listings and learn how to manage them all in one place. Juli Ordonez coached me through onboarding and was extremely knowledgeable and walked me through any questions I had. **What do you dislike about Hostaway?** There is a little bit of a learning curve especially if you are used to only hosting on one single platform prior. Though after onboarding I feel like I can figure it out from there it will just take some time getting used to it. **What problems is Hostaway solving and how is that benefiting you?** Main issue we have had is that we have an excellent property but are still struggling with visibility and booking our property in the winter season. ### 4. Simplified Property Management with Automation and Direct Bookings **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte W. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 26, 2026 **What do you like best about Hostaway?** So far, it has simplified my life immensely. I’ve been able to automate a lot of what I was previously doing manually across 6 properties. My team can access the calendar for all bookings, so nothing gets missed, and they can immediately see if someone cancels. I also have a new website and the ability to receive direct bookings through it. **What do you dislike about Hostaway?** Nothing negative so far. It’s fairly simple to use overall, although I did need a bit of help setting up the website because that part is a little more complicated. My onboarding expert really helped me through all of it. The price feels fair, especially considering how much support they provide. **What problems is Hostaway solving and how is that benefiting you?** I was managing six properties that aren’t even in the same town, let alone the same country. I was trying to organise team members manually, one by one, while also keeping up with constant booking changes and the endless, repetitive questions that come with them. Quite frankly, things were getting missed. Hostaway has helped me streamline everything and has taken away a lot of the headache. ### 5. Powerful once you learn it — and worth the effort **Rating:** 5.0/5.0 stars **Reviewed by:** Martin F. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 25, 2026 **What do you like best about Hostaway?** The biggest win for me has been bringing all my OTA channels into one place. Airbnb, Booking.com, and Expedia now sync into a single calendar, so the double-booking risk—and the manual iCal juggling I used to do across several properties—is gone. The built-in dynamic pricing also replaced a separate tool I was paying a lot more for, and it’s held up well for rate optimisation while cutting that cost roughly in half. Setting up my own direct booking website was straightforward too, so I can now take commission-free reservations alongside the OTAs. Day to day, the dashboard is clean, and once everything is set up, the channel integrations just work. One honest piece of advice for anyone considering Hostaway: put in the effort to understand the system. It’s deep and powerful, and when it’s properly configured, it’s genuinely awesome to run. The onboarding support is excellent, and Mel can teach you a huge amount, but she can’t run it for you—you have to do the learning yourself. If you go in willing to put in that work, the payoff is fewer errors, lower software costs, and hours of admin saved every week. **What do you dislike about Hostaway?** Honestly, there’s very little I dislike. The main challenge is the learning curve. There’s a lot of depth here, and at the beginning it took me time to figure out where every setting lived and to understand how the automations and pricing rules fit together. That isn’t really a fault of the product—it’s the trade-off for how powerful it is—but a newcomer should expect to invest real time before it clicks. One thing that would make the early days smoother is a more guided first-run setup for the direct booking website, especially around the custom domain and SSL steps. In terms of performance, the platform has been stable and fast for me, with no real downtime to complain about. The AI and automation tools are genuinely useful once configured, but they definitely reward you for taking the time to set them up properly rather than expecting them to work perfectly out of the box. None of this is a dealbreaker, and support was quick whenever I had a question. **What problems is Hostaway solving and how is that benefiting you?** Before Hostaway, the hardest part of running several holiday rentals was keeping every OTA in sync. We struggled to keep calendars, availability, and prices aligned across Airbnb, Booking.com, and Expedia, and it meant constant manual iCal work with a real risk of double bookings. Now everything runs through one central calendar, so a single change is pushed out to every channel automatically. That alone has removed the double-booking risk and saves us several hours of admin every week. The second challenge was pricing. We were paying for a separate dynamic pricing tool and still doing a lot of adjustments by hand. Now pricing is built directly into the platform, it updates rates automatically, and it costs us roughly half what the old tool did, which has directly improved our return. The third issue was relying entirely on OTA channels and their commissions. Now we run our own direct booking website on top of Hostaway and take commission-free reservations through it, so each direct booking avoids the OTA fee we used to pay. Additionally we are now also on Google Vacancies Overall, the result is fewer errors, lower software costs, and noticeably less time spent on admin—which, for a hands-on owner, is exactly where the value is. ### 6. Feature‑Rich Platform, But Interface Needs Streamlining **Rating:** 5.0/5.0 stars **Reviewed by:** Zach M. | Customer Support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 17, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Hostaway?** Honestly, what I like best about Hostaway is how it keeps everything in one place. It syncs calendars, automates guest messages, and just makes managing multiple listings way less stressful. It saves time and helps us give guests a smoother experience most of the time. And I truly appreciate Carlito, who always assists me and makes the process even easier. **What do you dislike about Hostaway?** One area I find challenging with Hostaway is the complexity of the interface. While the platform is feature‑rich, navigating certain settings can feel unintuitive and time‑consuming. A more streamlined, user‑friendly design would make daily operations smoother. **What problems is Hostaway solving and how is that benefiting you?** Hostaway’s Booking.com exporting feature solves the challenge of keeping reservations and guest details aligned across platforms. Instead of manually re‑entering or cross‑checking bookings, everything is synced automatically into Hostaway. This reduces errors, saves time, and ensures that guest communication, calendar updates, and reporting stay consistent. It’s a huge benefit for daily operations because it eliminates duplication and keeps all property data centralized. ### 7. Seamless Property Management, Spectacular Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia K. | Property Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 21, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Hostaway?** I love Hostaway's 24/7 customer support team, as everyone has been super spectacular! The automations and AI features are great for streamlining tasks, and the integration with OTAs is a real time saver. The initial setup was a breeze, thanks to Ana Pilo who is so patient and knowledgeable. All support staff are amazing, but Jonis and Aki certainly are spectacular. **What do you dislike about Hostaway?** Sometimes the wait times can be long with Hostaway's customer support. It would be great if they could add more staff during peak times or use AI to help troubleshoot while waiting for a representative. **What problems is Hostaway solving and how is that benefiting you?** Hostaway saves time with integrations and AI for vacation rental management. ### 8. All-in-One Messaging & Listing Management with Extremely Helpful Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** OP Cabin rentals LLC . | Owner/ manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 01, 2026 **What do you like best about Hostaway?** I like that all my messaging automation and schedules are in 1 place to edit and assign. I love that I can edit all my listings from ine page and be confident that it transfers to the platform correctly. I absolutely love the online onboarding sessions. It was extremely helpful. **What do you dislike about Hostaway?** I with I had more control to add reservations and change messages from my phone. The computer is great but we are on the go alot and my phone is most accessible. **What problems is Hostaway solving and how is that benefiting you?** When my guests use their auto generated door code I will be able to automate a message to chexk on my guests checking in. Our guest rarely check in right at 3pm. They are making this happen across platforms soon! ### 9. Shaki is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl . | Property Manager and Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Hostaway?** Shaki is a god send to me! She helps me with all of my reports and financials within the Hostaway Platform. She helps me to understand how to do it and she's very patient with me. I enjoy working with her and appreciate all she does for me. **What do you dislike about Hostaway?** The downside is the extra costs. I was disappointed to find out that there is an $8 dollar charge per property for adding automated keyless entry codes. **What problems is Hostaway solving and how is that benefiting you?** It's helping me with my direct booking and I'm hoping that I get more direct bookings because of it but so far, I haven't gotten any. ### 10. All-in-One Guest Info Hub That Keeps Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Karen T. | Property Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 11, 2026 **What do you like best about Hostaway?** What I like about Hostaway is that everything I need is right there in one place. I don’t have to jump between other sites just to find information about my guests. Mateo was fundamental in my start up. He is very knowledgeable and friendly. **What do you dislike about Hostaway?** I wish it were priced in Canadian dollars, and maybe a little more affordable overall. **What problems is Hostaway solving and how is that benefiting you?** It lets me customize my guests’ payment schedules, which makes it easier to accommodate longer-term guests. ### 11. Efficient Property Management with Stellar Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 10, 2026 **What do you like best about Hostaway?** I really appreciate how Hostaway enhances time efficiency and pricing for my short-term rental, which helps in maximizing revenue and profit. The technology is fantastic, with a wide range of services and integrations, including compatibility with various tools online. Hostaway simplifies my tasks, saving me from repetitive manual work. My onboarding experience was excellent, largely due to my onboarding manager, Julie, who was thoughtful, knowledgeable, and helped me navigate the application and platform easily. The initial setup was extremely easy, thanks to the manager guiding me through the process. **What do you dislike about Hostaway?** Nothing comes to mind **What problems is Hostaway solving and how is that benefiting you?** Hostaway makes booking management and OTA integration simple, saving me time and maximizing rental revenue. ### 12. Outstanding Customer Service and a Responsive, Feature-Rich Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Dev R. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 06, 2026 **What do you like best about Hostaway?** Customer Service! Alma Gutierrez has been wonderful while working with me. Over the few calls we have had, we connected very well, and to say the least, she is very knowledgeable, patient, understanding, and a pleasure to work with. About the platform itself, it is very responsive, and has a lot of depth in terms of the features it carries for an affordable price. **What do you dislike about Hostaway?** I haven't used the platform for a long time, so I cannot speak to its longevity. However, from the time I've used it it is feature-heavy, and the customer service is there, so if you have any questions, I'm sure that the team will be able to handle it and to give you some sort of a solution. **What problems is Hostaway solving and how is that benefiting you?** Making it super easy for me to manage all of my properties and having everything in one unified platform rather than using a number of different softwares. ### 13. Seamless, Easy Onboarding with Pam’s Efficient Support!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachelle P. | owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2026 **What do you like best about Hostaway?** Pam helped with the Onboarding process and it was seemless and easy! She was patient and efficient in helping us get everything switched over! **What do you dislike about Hostaway?** Have not found a downside yet. Everything has been as advertised **What problems is Hostaway solving and how is that benefiting you?** We only had a hiccup with VRBO, it was on their end and HostAway helped get that fixed quickly ### 14. Maxine’s Outstanding Support Made Everything Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie T. | Brand Growth and Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 15, 2026 **What do you like best about Hostaway?** Maxine was incredibly helpful and always there at every point when we needed her. She was patient throughout and explained things really clearly. **What do you dislike about Hostaway?** How Sunday sits and how our Monday appears on the calendar (UK). **What problems is Hostaway solving and how is that benefiting you?** It stops us from double booking and makes things easier for the team. ### 15. A True One-Stop Shop with Strong OTA Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 16, 2026 **What do you like best about Hostaway?** Integration to OTAs and being a 1 stop shop. Shakira has been extremely helpful as a customer service agent. She is knowledgeable and goes the extra mile to make sure Hostaway customers are getting what they need from the software. **What do you dislike about Hostaway?** Some integrations such as Booking.com are not as complete as I would like. It can be hard to ensure updates to listings are exported throughout all OTAs and the media section of listings is cumbersome to move pictures around. **What problems is Hostaway solving and how is that benefiting you?** Syncing calendars and listings ### 16. Efficient Property Management and Increased Booking Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Ismet E. | Principal Broker, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 28, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Hostaway?** Hostaway has significantly simplified my rental management by automating many tasks and saving me valuable time every day **What do you dislike about Hostaway?** Hostaway could be more affordable. I would also like to have the ability to upload folders or documents directly from my computer, as this feature is currently missing **What problems is Hostaway solving and how is that benefiting you?** Hostaway solves many of the challenges of managing multiple rental properties by automating repetitive tasks and centralizing operations. This automation saves me time, reduces manual work, and creates more opportunities to get additional bookings and grow my business. ### 17. Futuristic Tool with Amazing Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kundai M. | managing director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Hostaway?** It’s futuristic and has amazing features; it just needs to be marketed more on corporate platforms like Amadeus, Travelport, and Hotelzon. Deborah was amazing with the onboarding process, thank you! **What do you dislike about Hostaway?** The booking and marketing platforms are very limited. **What problems is Hostaway solving and how is that benefiting you?** Having an owner platform in place really helps with transparency. ### 18. All-in-One Automation That Runs Your Hosting Business on Autopilot **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea L. | Project Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 12, 2026 **What do you like best about Hostaway?** The all-in-one automation + rock-solid channel manager + unified inbox combo. Once it’s set up (which you already know is painless thanks to their support), it basically runs your business on autopilot. It eliminates 90%+ of the daily manual work that used to eat up hours — messaging guests, updating calendars, handling inquiries, tasks, etc. Most hosts say this one feature set is what finally lets them scale without burning out or hiring extra help. **What do you dislike about Hostaway?** Learning Curve & “Too Much” for Small Portfolios. The platform is powerful, which means it can feel overwhelming or overly complex if you only have 1–10 properties. **What problems is Hostaway solving and how is that benefiting you?** Hostaway turns a chaotic short-term rental operation into a smooth, profitable, almost hands-off business. Most hosts say the time + money it saves pays for itself many times over. ### 19. Centralizes Listings with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** March 19, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Hostaway?** I use Hostaway for managing my property listings all into one easy inbox. It makes everything visible in one inbox, which simplifies my life compared to navigating different OTAs. I also really like their customer care, especially John Bassey. **What do you dislike about Hostaway?** The User Experience - UX Design could be more intuitive (like Airbnb's). **What problems is Hostaway solving and how is that benefiting you?** I use Hostaway to manage all my property listings in one easy inbox. It makes everything visible in one place, simplifying my life compared to navigating different OTAs. ### 20. Great UI/UX and Helpful Team Make Hostaway a Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Catalin B. | Co-Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 27, 2026 **What do you like best about Hostaway?** I am impressed with Hostaway so far. The AI features are genuinely useful , the UI/UX is clean and intuitive, which makes day-to-day management smoother. Onboarding has been so far seamless and the team has been super helpful and responsive throughout. Great experience overall **What do you dislike about Hostaway?** The custom pages for the booking engine (very few options to customize the template for direct bookings), and the fact that there is no compliance so I need to integrate a third party. **What problems is Hostaway solving and how is that benefiting you?** Managing everything in one place without chaos. From channel management and automated messaging to pricing and guest communication, it removes a lot of manual work and fragmentation between tools. The automation and AI features help us stay responsive to guests while scaling the business more efficiently. ### 21. Easy Setup and a Great Experience with Pam Patricio **Rating:** 5.0/5.0 stars **Reviewed by:** Shae D. | Regional Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 17, 2026 **What do you like best about Hostaway?** The setup has been so easy and Pam Patricio is great to work with! **What do you dislike about Hostaway?** Nothing disliked at this time on the Hostaway platform. **What problems is Hostaway solving and how is that benefiting you?** Listing a guest suite for a 3rd party owner we manage his asset. ### 22. Does Everything I Need—and More **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 16, 2026 **What do you like best about Hostaway?** It can do everything I need to, plus things I didn’t even know I needed! Deborah who helped with onboarding was incredible, very friendly and explained everything so well, she showed me how to do things and I can tell she is very patient and does what she can to help you with anything you need! **What do you dislike about Hostaway?** I can't think of anything, maybe just one very minor thing is that we have to input reviews for the platform to choose from when automating instead of the review being generated itself but it's not a big issue. **What problems is Hostaway solving and how is that benefiting you?** Things like guests having a portal to get their invoice (saves me time creating and sending them), also getting on to Google Vacations ### 23. Hostaway Streamlined Our Operations with an Intuitive, User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie P. | Guest Relation Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 27, 2026 **What do you like best about Hostaway?** Hostaway has truly made our operations much more efficient compared to other systems we’ve used. The platform is incredibly user-friendly, intuitive, and easy to navigate, making it simple for our team to learn and manage daily tasks with confidence. **What do you dislike about Hostaway?** Long wait time calling tech support. I think its better if we can reach them without delay **What problems is Hostaway solving and how is that benefiting you?** Hostaway helps streamline our communication and listing management, which has made a big difference in our daily operations. It makes it much easier to stay connected with our guests without delays, thanks to automated messaging that ensures timely responses. At the same time, managing and updating our listings across different OTAs has become much more efficient, saving us time and reducing manual work. ### 24. Comprehensive Automation with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 24, 2026 **What do you like best about Hostaway?** I like that Hostaway is very comprehensive and helps get onto Google Apartments, which can be difficult to do by yourself. I also appreciate the cookie-cutter website they built for direct bookings, which lets me avoid short-term leasing host charges like Airbnb's 15%. This makes it possible to offer guests a cheaper stay while ensuring my place is still rented out. The onboarding process with Tomas Ravina was very smooth, and he did an excellent job explaining each step, making the whole setup less overwhelming- as there is just a ton to get set up- there's nothing you can do about that. It just has to get done. I think some pre-printed pamphlets or literature with screenshots of the site or mobile app would be nice. If Hostaway hires me for the educational/training department, I'd love to make these for them! lol **What do you dislike about Hostaway?** I think some of the calendar features don't update or sync quite as readily, and I noticed that the mobile app has a million updates every single time, and so I miss notifications because I don't have the newest update from this morning type of thing. I also understand that somethings can't be integrated perfectly (e.g. some updates to bookings.com). Again, there should be some pre-printed pamphlets or "study material" that hosts can reference for things like this. **What problems is Hostaway solving and how is that benefiting you?** Hostaway automates mundane tasks like scheduling cleaners after reservations and prevents double bookings across listings. It also handles financial collections for occupancy tax requirements. ### 25. Streamlined Property Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather Y. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 30, 2026 **What do you like best about Hostaway?** Warren Figueroa was a super awesome help for onboarding and made the initial setup super easy. I feel like it will definitely make managing all the different platforms more direct and easy. I really like the calendar feature and how I can make edits to a listing and push it out to all the different platforms. The financial dashboard is valuable for tracking progress and assessing how we're doing on a business level. It's very cohesive. Tasks can be shared with the cleaning crew, and aspects like insurance and smart locks are streamlined through Hostaway. **What do you dislike about Hostaway?** I think it would be cool to see when a guest reads the message. That would be helpful. **What problems is Hostaway solving and how is that benefiting you?** Hostaway makes managing properties easy and streamlines all platforms in one spot. I like how I can push edits to different platforms and track progress with the financial dashboard. Sharing tasks with the cleaning crew is seamless, and managing insurance and smart locks is cohesive. ### 26. Effortless Setup, Comprehensive Management **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara S. | Short Term Property Manager/Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 27, 2026 **What do you like best about Hostaway?** I really value Hostaway for its simplicity in the setup and use of tools, which is a huge time-saver for me. It helps me cut down on time spent going back and forth with guests and eliminates the need to access each individual platform for hosting. Everything is managed in one place, allowing me to track performance easily across multiple platforms. This tool is simple, easy, and has become an essential part of my workflow for managing eight listings. **What do you dislike about Hostaway?** Probably the integration with Booking.com could be better. The ability to manage all the same things I can manage on Airbnb, VRBO, etc on Hostaway isn't the same on Booking.com. I still have to manually change pictures and certain other things directly on Booking.com. **What problems is Hostaway solving and how is that benefiting you?** Hostaway lets me manage listings on all platforms and track performance in one place, cutting down on time spent back and forth with guests and individual platforms. It's simple, easy, and saves me a ton of time. ### 27. Easy Navigation and Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel C. | Property Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Hostaway?** The ease of navigation and customer support, especially from my account manager and customer success, has been amazing. **What do you dislike about Hostaway?** I can’t really think of any downsides right now. **What problems is Hostaway solving and how is that benefiting you?** - Creating a direct channel - Looking also at all channels at once - Automating financial reporting in a very robust way - Giving visibility to owners, friends, family, and property managers - Also providing visibility to cleaner staff and maintenance ### 28. Streamlined Yet Customizable, Needs App Enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Kia . | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 09, 2026 **What do you like best about Hostaway?** I like how Hostaway's menu and platform are straightforward and easy to navigate, which saves me time and makes it easier to access things quickly. It's great that it offers customization options, allowing me to tailor the platform to my specific needs and company size, making it suitable for a variety of users. The initial setup was very easy, and the onboarding experience was great, with my onboarding specialist Mateo being very helpful and knowledgeable. I appreciate the increased customization offered by Hostaway, which was a deciding factor for switching from another product. **What do you dislike about Hostaway?** I think the UI is a bit primitive compared to the compettition. It might not be as straightforward as other platforms. The phone app doesn't have a lot of features, including financial reporting and owner statements, or the ability to log expenses. These are very important to me because they'd save a lot of time. I would love to have financial analytics available on the app, rather than only on the desktop. It's surprising that Hostaway doesn't have them as other property management software apps do. It does create more work for me. **What problems is Hostaway solving and how is that benefiting you?** Hostaway saves me time and enables me to get more done with less time, offering a better guest experience. It makes accessing things quick and easy. ### 29. Great Onboarding, But Needs Pricing dynamic Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Erica G. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 08, 2026 **What do you like best about Hostaway?** Bryann, my onboarding specialist, has been amazing, making the initial setup very easy and seamless. His patience in teaching me about all the technological things I don't usually understand has been extremely valuable. I find the automatic messaging feature wonderful, and the locks feature is fantastic. The ability to input door codes and the automations with AI responses are amazing, making me happy with the software and inclined to recommend it. **What do you dislike about Hostaway?** The pricing dynamic is absolutely terrible. I would like to see a better pricing software. It's not really a pricing software at all. It's actually just a really terrible addition because it doesn't work. I would like to see a little bit more ease of use as far as the formulas. **What problems is Hostaway solving and how is that benefiting you?** Hostaway helps me manage multiple calendars and accounting for my vacation rental properties. It makes life easier with features like automatic messaging, door code input, and automation, which I find wonderful. ### 30. Game-Changer for Short-Term Rental Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jaryn P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 06, 2026 **What do you like best about Hostaway?** I think Hostaway is a great product. You get a lot of bang for your buck for the price. It's very effective, and I wouldn't be able to run my business as efficiently as I am without it. I like that it has all the tools or most of the tools I need for my business, keeping my tech stack pretty efficient and clean. I'm not bolting on a thousand programs to the back of it, and it handles about 80% of the heavy lifting of my business. The listing editor is great, and the sync works really well. The owner statements and financial formulas work really well and are really clean. I also find the initial setup easy because Hostaway set me up with a one-on-one guide and did the entire thing with me. I can't say enough good things about it; I couldn't run my business without it for sure. **What do you dislike about Hostaway?** It seems like over the last few months, they have maybe grown quite a bit or gotten rid of potentially some support people. The AI support bot has started to step in at least as a first responder, which does a decent enough job, but when you really need help and you need a person, especially a skilled person, it seems like the wait time for that has gotten quite a bit longer. I'll add a point of feedback to Hostaway, which is that I think that there should be a premium option for support where we pay, it could be a significant rate, like $100 an hour USD for high level support. **What problems is Hostaway solving and how is that benefiting you?** Hostaway helps me list and manage short-term rentals across multiple platforms effectively. It provides great value for its price, allowing me to run my business efficiently without needing additional software. ### 31. Streamlined Operations with User-Friendly Hostaway **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 25, 2026 **What do you like best about Hostaway?** I really appreciate how Hostaway streamlines my operations and tasks while organizing all my rental bookings and data. I find the ease of use and user-friendly interface to be especially valuable. The onboarding process was smooth and helpful. The onboarding specialist (Mateo) answered all my questions and was very knowledgeable. Compared to other channel managers I've used, Hostaway's onboarding was straightforward, and the initial setup was very easy. **What do you dislike about Hostaway?** I wish all other booking platforms would integrate like Airbnb. **What problems is Hostaway solving and how is that benefiting you?** Hostaway streamlines my operations and tasks while organizing all my rental bookings and data. ### 32. Robust API, Seamless Integrations, and Phenomenal Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Asad N. | Senior Manager, Technical Solutions Engineering, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 09, 2026 **What do you like best about Hostaway?** The robust API and seamless integration with third-party tools like PriceLabs make it a powerful 'source of truth.' I highly value the ability to manage complex pricing markups and availability across Airbnb, VRBO, and Booking.com from one central dashboard. But beyond the software itself, what really made the difference for us was the onboarding experience. Alma Gutierrez was phenomenal—she patiently answered all our questions and made what could have been a stressful transition incredibly smooth for our business. Her support is a huge asset to the company. **What do you dislike about Hostaway?** The platform has a significant learning curve due to its depth of features. Some pre-built automations could be beneficial. **What problems is Hostaway solving and how is that benefiting you?** Hostaway effectively eliminates the risk of double-bookings across multiple OTA platforms. It allows us to seamlessly scale our expanding rental portfolio by automating guest communications and centralizing financial data, which saves us significant manual administrative time every week. ### 33. 1 Star - Expensive, Overcomplicated, Poor Support, and Extremely Difficult to Leave **Rating:** 0.5/5.0 stars **Reviewed by:** Venture Out P. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 02, 2026 **What do you like best about Hostaway?** Consolidated operation + reporting (but reporting required dozens of hours to set-up correctly due to complexity) **What do you dislike about Hostaway?** Complexity, extremely poor customer service, poor VRBO integration, overpriced. **What problems is Hostaway solving and how is that benefiting you?** Consolidation (one place for pricing, calendar sync, and messaging) and reporting. Other tools can handle it way better or cheaper, which is why I left Hostaway and do not recommend it. ### 34. Friendly, Knowledgeable Onboarding and an Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kara R. | Owner/Operator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 09, 2026 **What do you like best about Hostaway?** The customer service reps were friendly and very knowledgeable throughout onboarding. The platform is also easy to use. **What do you dislike about Hostaway?** I’d like to see a membership option to track a single property, since I run a small business and available properties fluctuate from season to season. **What problems is Hostaway solving and how is that benefiting you?** Hostaway has numerous features that help me run my properties more smoothly. I’m now able to manage everything through one place, and I can also advertise in places I previously didn’t have access to. ### 35. Mel: Professional, friendly, and proactive throughout the entire process **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne Marie K. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** March 16, 2026 **What do you like best about Hostaway?** Mel has been exceptional, truly patient with my temperament and the stress the process has caused me. But I can only say that she has been very professional, kind, and above all proactive, attentive throughout the process. Staff like Mel are hard to find, she takes her work very seriously and it shows! **What do you dislike about Hostaway?** Some situations suggest a lack of internal organization or poor communication between teams. For example, billing. **What problems is Hostaway solving and how is that benefiting you?** better revenue control, more rentals, and greater financial precision for the owners. ### 36. Simplicity and Efficiency for Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Daniele V. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Italian using AI. **Reviewed Date:** April 08, 2026 **What do you like best about Hostaway?** The simplicity of using Hostaway is the most exciting thing for me, along with the intuitive interface. These two aspects are what I was looking for, as they allow for easier delegation to other people within the company for using the platform. The intuitive interface enables collaborators to find solutions independently and intuitively, which is important to me. Additionally, the home boarding process was really very simple and fast thanks to Melania's help, making the onboarding aspect very positive. **What do you dislike about Hostaway?** Nothing **What problems is Hostaway solving and how is that benefiting you?** I use Hostaway to manage the multi-calendar, assign tasks automatically, communicate with guests, manage accounting, and create reports for property owners, always keeping the accounts under control. ### 37. Great Product Backed by Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pat H. | Executive Producer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 17, 2026 **What do you like best about Hostaway?** Product is great and the support is amazing **What do you dislike about Hostaway?** It's complicated to set up, but the support is so good that they make it easy walking you through it **What problems is Hostaway solving and how is that benefiting you?** making it much easier to manage our properties ### 38. Better Property Management Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 05, 2026 **What do you like best about Hostaway?** With onboarding app architecture, it requires time to get use to a new platform, which will ultimately make our roles easier from property managers, cleaners and maintenance. Hostaway as a partner ticks boxes on so many levels on the back end enabling better customer experiences and engagement, and property management. Ces as the onboarding specialist, has been been absolutely fantastic, so I look forward to working with Hostaway and creating lasting experiences for our customers. Cheers Joe **What do you dislike about Hostaway?** Minor point billing in US currency, for subscription. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is solving a problem, of enabling better communication between booking platforms, calendars and property assets to be better aligned and be stream lined, to create greater experiences through alignment and coordination with our brand, messaging, and communication. ### 39. Efficient Channel Manager with Top Support **Rating:** 4.0/5.0 stars **Reviewed by:** Carl Christian W. | Operations & Property Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** March 05, 2026 **What do you like best about Hostaway?** I like that Hostaway allows the use of platforms like VRBO while providing simple solutions for clarity. The mobile view of the calendar is particularly nice, which is perfect for me. I also greatly appreciate the support; Antoine was extremely competent and friendly. He took the time to explain everything clearly and simply, and was able to answer every specific question in detail. The support is truly perfect. **What do you dislike about Hostaway?** I find the clarity in the calendar on the desktop view needs improvement. Additionally, there are errors in the adoption of notification settings. **What problems is Hostaway solving and how is that benefiting you?** I use Hostaway to clearly display and manage bookings from all platforms. It allows us to receive more bookings and also integrate platforms like VRBO, with simple solutions helping with the overview. ### 40. Mel made Our Hostaway Onboarding Seamless and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Abbie D. | Director of Operations, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 02, 2026 **What do you like best about Hostaway?** Mel was amazing from start to finish. I have only ever used Guesty, so being new to Hostaway, she was super patient with all my questions. Not only helped me guide my way through it, but even got involved with our marketing team to guide them. She is a credit to the company and our company, STAY Group were thrilled to have her as our onboarding tutor. **What do you dislike about Hostaway?** Honestly nothing. Everything is fully functional, flexible and easy to manage. **What problems is Hostaway solving and how is that benefiting you?** It is helping us manage our portfolio and also drive bookings in through your widget which is a huge help, as we do not yet have our own booking platform. ### 41. Efficient Channel Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Riad H. | Security Officer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2026 **What do you like best about Hostaway?** I find Hostaway's calendar feature very effective as it does the job well and helps connect my listings together. The financial reporting is also good. I think it's a great tool overall, and the initial setup was easy. The support, like the assistance from Joyce, was also appreciated. **What do you dislike about Hostaway?** Nothing **What problems is Hostaway solving and how is that benefiting you?** I use Hostaway as a channel manager to connect my listings together, and it handles calendar-related tasks well. The financial reporting feature is good. ### 42. Amazing Support and a Truly User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Harly B. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 26, 2026 **What do you like best about Hostaway?** the support is amazing, the platform is really userfriendly **What do you dislike about Hostaway?** nothing at all, i find it very userfriendly **What problems is Hostaway solving and how is that benefiting you?** doublebookings, gusts follow up and taking small takes off my calender ### 43. Hostaway: Seamless Booking and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 24, 2026 **What do you like best about Hostaway?** I like being able to book multiple units as one unit with Hostaway, which helps me manage properties more efficiently. I also appreciate the support provided, as they are responsive and helpful. The setup process was amazing; the person handling the onboarding was incredibly knowledgeable and patient, making it a smooth experience. **What do you dislike about Hostaway?** So far nothing **What problems is Hostaway solving and how is that benefiting you?** Hostaway solves the problem of managing multiple units and multiple platforms ### 44. Kristna A **Rating:** 5.0/5.0 stars **Reviewed by:** jacquelyn s. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 07, 2026 **What do you like best about Hostaway?** Once in awhile, I get a really fantastic technical support team member like, Kristna A! WOWSA! I got lucky because she was able to help me configure monthly tax remittance. **What do you dislike about Hostaway?** Once in awhile, some of the wait times are 45 minutes to an hour. But you guys are working on that so I am rest assured! Otherwise, everything is all good. **What problems is Hostaway solving and how is that benefiting you?** HostAway is teaching me how to reset up my vacation rental business model to achieve more exposure in the rental market. ### 45. Streamlined Multi-Channel Property Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin N. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 06, 2026 **What do you like best about Hostaway?** I like the ease of use, along with the central inbox and API integrations in Hostaway. These API integrations make it possible to list on multiple channels without worrying about double bookings, thanks to the real-time updates. I had a great experience with the onboarding process, especially with Alma Gutierrez, who did an outstanding job helping us get started. **What do you dislike about Hostaway?** Could have better owner notifications, the ability to set up reminders as well as schedule an online payment link with a due date as opposed to only due now. **What problems is Hostaway solving and how is that benefiting you?** Hostaway offers expanded opportunities across channels, is easy to use, and serves as a single source to manage properties. Its API integrations help avoid double bookings and keep listings up-to-date. ### 46. Amazing Onboarding Support from Pam Patricio **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley E. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 31, 2026 **What do you like best about Hostaway?** Pam Patricio did an amazing job at helping me through the onboarding process. She was available to me if I had any questions and knew the answer to everything **What do you dislike about Hostaway?** So far I’m getting used to the app, it is new to me. The layout of the backend seems to be user-friendly and thorough **What problems is Hostaway solving and how is that benefiting you?** It is helping make everything run more smoothly, increasing our profit margin, and streamlining communication ### 47. Fantastic Onboarding and 24/7 Help Desk Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy H. | Owner Host, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2026 **What do you like best about Hostaway?** The onboarding process is fantastic. My onboarder Ces Capon was amazing. Friendly, knowledgeable and patient. And the 24hr help desk is a great too! I feel completely supported every step of the way. And the Hostaway platform is comprehensive and easy to negotiate. I’m very happy ☺️ **What do you dislike about Hostaway?** I can’t think of anything negative to say. **What problems is Hostaway solving and how is that benefiting you?** Hostaway is bringing all the booking platforms together for me, under one umbrella. Making it so easy to manage my two properties. ### 48. Highly Efficient with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 24, 2026 **What do you like best about Hostaway?** I like the seamless inbox and calendar management in Hostaway. It makes it really convenient for me to reach out directly to guests' emails or phone numbers, which helps in potentially getting direct bookings in the future. I also appreciate the financial reporting feature. Furthermore, the initial setup was extremely easy, thanks to Maxine who answered all my questions and guided me through step-by-step. **What do you dislike about Hostaway?** It's a little bit complex, and a lot to learn initially. **What problems is Hostaway solving and how is that benefiting you?** Hostaway streamlines inbox communication, enabling direct guest contact for potential bookings. It efficiently configures payment arrangements and provides seamless calendar management and financial reporting. The setup was extremely easy, guided step-by-step. ### 49. Streamlined Property Management with Hostaway w/ Excellent Onboarding from Mateo Famoso **Rating:** 5.0/5.0 stars **Reviewed by:** Paul A. | Founder and CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 17, 2026 **What do you like best about Hostaway?** I really like the very good onboarding process with Matteo Famoso, which was instrumental in getting me up to speed on how to use the platform. The ease of use makes Hostaway pretty simple to navigate and has been speeding up the day-to-day operations. **What do you dislike about Hostaway?** Not much **What problems is Hostaway solving and how is that benefiting you?** Hostaway gives me a unified calendar across booking platforms and automates listings, saving me a lot of time. ### 50. Effortless Booking and Business Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Tom G. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 10, 2026 **What do you like best about Hostaway?** I really appreciate Ann-Marie's help; she was a great asset in making the onboarding very easy. Hostaway streamlines our booking process, which is extremely beneficial. I feel that everything about Hostaway is geared towards helping us grow our rental business and saving us a lot of time. I also love having our own booking site, which allows us to book guests directly from our website and further streamlines the booking process. **What do you dislike about Hostaway?** Letters could be bold. The lite color makes it hard to see. **What problems is Hostaway solving and how is that benefiting you?** Hostaway streamlines our booking process, helps us grow our rental business, and saves a lot of time. Having our own booking site allows us to book guests directly, enhancing efficiency. ## Hostaway Discussions - [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) - 1 comment, 1 upvote - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [View Hostaway pricing details and edition comparison](https://www.g2.com/products/hostaway/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+08%3A37%3A12+-0500&secure%5Bsession_id%5D=2aca64c7-15aa-4441-816a-fd756745ed40&secure%5Btoken%5D=24bdaca69fec4c5a94eb5e44b6e0dfb69ce3626f1015173a94f8ebf51e98a444&format=llm_user) ## Hostaway Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics - Calendar Management - Invoice Management - Discount Management - Availability Management - Price/Margin Management - Pipeline Management - Content Management - Partner Management - Incentive Management - Opportunity Management - Promotions Management - Commission Management - Real-Time Analytics - Channel Analytics **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Marketing Automation - Third-Party Integrations **Additional Functionality** - Customizable Reports - Inbox Management - Online Booking - Work Order Management - Rate Management - Discount Management - Calendar Management - Guest Check-in/Check-out - Website Management - Credit Card Processing - Owner Statements - Inventory Management - Revenue Management - Data Synchronization - Multi-Property - Reporting & Statistics - Ratings/Reviews - AI Copilot - Task Management - Property Management - API - Customizable Templates - Alerts/Notifications - Housekeeping Management - Channel Management - Accounting - Payment Processing - Real-Time Notifications - Email Management - Activity Dashboard - For Vacation Rentals - Guest Experience Management - Search/Filter - Multi-Channel Management - Mobile Access - Data Import/Export - Short/Long Term Rental - Reminders - Availability Management - Electronic Payments - Generative AI - Multi-Currency - Guest Communications - Invoice Management - Reservations Management - Contact Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management - Collaboration Tools - Order Management - Referral Management - Multi-Channel Management - Campaign Management - Task Management - Workflow Management - Lead Management - Template Management **Marketing** - Online Reputation Management - Marketing Tools **Additional Functionality** - Email Templates - Partner Portal - Real-Time Data - Activity Tracking - Electronic Payments - Customizable Templates - Customizable Branding - Data Import/Export - AI Copilot - Inventory Tracking - Data Synchronization - Generative AI - Inventory Control - Customizable Reports - API - Sales Reports - Dynamic Pricing - Real-Time Updates - Multi-Channel Distribution - Multi-Channel Campaigns - Activity Dashboard - Performance Metrics ## Top Hostaway Alternatives - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.6/5.0 (129 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.3/5.0 (77 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)