Hostaway Reviews & Product Details

The best thing about Hostaway is the support. They are easy to get a hold of, very knowledgeable, and always helpful. I had complicated PMS setting and automations that took a lot of work to migrate over from Guesty, and Gabriel spent a lot of time with me getting all the settings just right. Also, in between on-boarding sessions when I was stuck on something, their 24/7 call support was ready and willing to help. Even joining google meet sessions with screen share to resolve problems and walk me through features I was unfamiliar with. Overall I'm super glad to get away from Guesty and on to HostAway. I think the software is WAY more intuitive. Review collected by and hosted on G2.com.

Like any software, they are improving things. I like this way better than Guesty, but one of my main reasons for changing was the improved API integration with Airbnb which allows the selection of who the message sender is in Airbnb when sending messages from Hostaway. This is not perfect as you cannot set a default sender, which I didn't know. However, I raised this concern and got a very nice email from the development team letting me know they will actively work on this. They are even leaving my ticket open to let me know once it has been completed. This is such a far cry above the service level of Guesty, I can't even begin to tell you. Review collected by and hosted on G2.com.

Hostaway delivers exactly what they advertise, plus more. From the get-go our assigned ambassador, Fatih, has been incredibly helpful and right next to us every step of the way. Right away we set up the connections and got access to the main functions we were interested in, but the more we use the Software and the more we consult with Fatih, the more things we unlock and access.

They've definitely spent a lot of time thinking about what a host/property manager needs out of their software and have made it easy to access and tweak. I'd definitely recommend it to anyone looking for a serious channel manager, coming from experience having used 2 other APIs in the past. I can't stress out enough how amazing it is to have a really helpful, always available and cheerful Customer Support Agent at your side, who speaks clear English. Review collected by and hosted on G2.com.

So far I dislike two things, which is the lack of a night-mode (as I use it on every application and I think it's mandatory) and secondly, the lack of auto-translation, or a translation button in the inbox. There's of course ways to go around this using 3rd party extensions, but it'd be nice to have in the software. Review collected by and hosted on G2.com.

Three things come immediately to mind. First, the feature set within the application is very rich and capable. Second, since nobody can be all things to all people, Hostaway partners with with tons of 3rd-party providers in building out a large number of integrations, allowing businesses to tailor Hostaway for their own unique circumstances. Finally and most importantly, their tech & customer support is top notch, allowing for email or phone support 24/7, with quick and speedy response! Yes, the platform is expansive and takes time to learn but the team around the product makes it easy to come to speed on any topic you can think of. Review collected by and hosted on G2.com.

Perhaps Hostaway can make it easier to allow customers submitting feature requests to see if A) their requests have been accepted and B) where in queue their feature request might be relative to all other submitted requests. Review collected by and hosted on G2.com.

Channel Management: What I love about Hostaway is that it offers direct integrations with all major booking channels (Airbnb, Booking.com, Vrbo, Expedia, and more), allowing you to sync rates, availability, and reservations automatically. This eliminates double bookings and saves tons of manual work.

Also, Daryl is an exceptional customer support representative, and he has been extremely proactive with Umang and myself Review collected by and hosted on G2.com.

None that I can think of. Maybe I need sometime to workaround the software to get back to you with this one Review collected by and hosted on G2.com.

Daryll was super helpful and responsive! He assisted me with several questions I had about our website and guided me through the process of adding the necessary script. Thanks to his support, I was able to successfully attach the script to each of our listings, making them bookable through the site. I really appreciated his patience and clear instructions—made the whole process much easier! Review collected by and hosted on G2.com.

So far, I don’t have anything bad to say. Everything has been straightforward and smooth! Review collected by and hosted on G2.com.

It appears that hostaway updated my review score without my consent and also removed some of the content in my original review. Review collected by and hosted on G2.com.

Customer support is inconsistent. I was locked out of my account, with no phone number work on and nobody responding helpfully on the support number. This was critical as as a business owner, I could not see what was happening on my account when I had active reservations. Hostaway also has lots of hidden fees which I wasn't aware of prior to using it initially. Firstly, they take a % of the booking fee for direct bookings (despite calling it a free booking engine). This means we now have to go out of hostaway to handle payments for direct bookings, which really defeats the purpose of using it. We were also forced to switch to Airbnb's 15% host only fee, which wasn't made clear prior to starting. We took advantage of lots of extra features such as smart lock integrations, but this is just an additional fee on top of the smart lock subscription fee we already pay to the smart lock provider. This seems unreasonable. So, in summary, I would say the product has been helpful in scaling listings, however, we are now looking elsewhere. I recommend comparing the actual running costs of this software with other providers, and agreeing an SLA where it is not possible to be locked out of your account Review collected by and hosted on G2.com.

If I ever had any questions regarding the platform, connections or sync I received the answer in less than 30 min. The customer service support is very responsive and always comes with solutions to best use their services. John Michael was a realy professional in helping me with my questions. Review collected by and hosted on G2.com.

Currently I can not name anything that I dislike at Hostaway platform. Everything is smooth and clear. Also is user friently and the knowledge base is more than enough even for a person who is using a channel manager or PMS for the first time. Review collected by and hosted on G2.com.

The customized reports you can create which allow you to layer in the number of fields which are important to your business. Being able to access the the Dashboard 24/7 is critically important part of using Hostaway, as I work from mulitpe time zones on a monthly basis. It is super easy to contact customer service which is what I had to do today due to a log-in issue.

The support service I received today from Pax was excellent, very professional and personalble. He was a 5 rating level on a 1 to 5 scale, with 5 being the best. Review collected by and hosted on G2.com.

Hostaway does not appear to be picking up cancellations where there are payouts to the 'Owner'. This I have to manually check from my side, on the key OTA platforms we use - Booking.com and Airbnb. I run the reports using the Cancellation Fees field and Booking.com cancellation fee field but they fail to report any cancellation fees, which I subsequently find in summeries on the Booking.com platform. Review collected by and hosted on G2.com.

I'm looking forward to Ease of Use and more income and bookings. I'm also liking the customer service in the onboarding process. Mateo is making it so much easier for us when it is normally quite difficult. The website is nice and Google will hopefully be helpful. Review collected by and hosted on G2.com.

I'm not liking that we are not connected to VRBO yet and that we aren't getting as many bookings during our month that is supposed to get us in the black. We chose a bad time to transition. We hope that it works out and pays off in the next couple months. Google's price is not accurate. We price higher farther out and lower closer to the date and google only shows the far out pricing. Review collected by and hosted on G2.com.

I had the pleasure of being onboarded with Hostaway by Joyce, and I couldn’t be more impressed. Joyce was absolutely amazing from start to finish—knowledgeable, patient, and incredibly supportive. She answered all of my questions thoroughly and ensured I felt confident and well-prepared to move forward. The entire onboarding process was seamless and perfectly executed. It’s rare to experience such exceptional service, and Joyce truly went above and beyond. A huge thank you to her and the Hostaway team for such a professional and enjoyable experience! Review collected by and hosted on G2.com.

i would probably add more options to personalize the website and create catagories for 1,2,3,4 bedroom properties in a drop down box format on the home screen

i would also make it easier to set seasonal rates over different dates. (example Christmas period, school holidays) without having to go each property calendar. similar to lodgify Review collected by and hosted on G2.com.