Square Point of Sale Reviews & Product Details

It's very user-friendly, easy for clients and customers to navigate, and easy to add other team members! Review collected by and hosted on G2.com.

The transaction fees - they are STEEP. I know you can pay for a bigger plan with less transaction fees, but I am unsure if it is worth it to pay for monthly. I do like that there are multiple integrations you can add into the system, but I wish there was a way to integrate the transaction fees through a Google Sheet or something similar. Review collected by and hosted on G2.com.

I appreciate that it’s streamlined and easy to navigate, and that customers seem familiar with—and trusting of—the invoices and interface. When I use it on my phone at markets, it runs smoothly, and customers are happy with it as well. I’m on the free plan, and I really appreciate having that option available. Of course, the per-transaction fees could always be lower.

I haven’t needed support or onboarding because it’s been so easy to use. I previously integrated it with my Etsy account when I had one, but I never really had the time to fully utilize that aspect, even though it seemed useful for inventory tracking. I also don’t use any of the AI features. Review collected by and hosted on G2.com.

When I’m at markets where a lot of other people are also using their phones, the app seems to run slower. I’m not sure whether that’s because of the Wi‑Fi/cell service in those areas or because there’s a concentrated amount of Square use happening nearby. The per-transaction fees could also be lower for micro businesses that are owned and operated by a single person.

I do appreciate the tap-to-pay option with newer phones and cards, but when I have to swipe a card through the reader, it takes at least four tries—if it works at all. I sometimes end up having to type the card in manually, which customers don’t love, and neither do I, because it adds time and extra monetary cost. Review collected by and hosted on G2.com.

I use Square Point of Sale for checkout at events, and it gives us a quick and efficient way to check out at the end of our silent auction. I like that it’s portable, easy to use by tapping or inserting a credit card, and inexpensive. Anyone can use it without keying in numbers, which makes it very efficient. The initial setup was very easy. Review collected by and hosted on G2.com.

I think the only thing that could be improved is making it easier to connect Square Point of Sale to local Wi-Fi. Review collected by and hosted on G2.com.

I like that Square Point of Sale helps me take payments for my small business. When it connected, it was great for taking payments. Review collected by and hosted on G2.com.

I had technical errors connecting the small device to my iPhone or iPad, and the connectivity was terrible and unreliable. The initial setup was okay, but it wasn’t as easy as I expected. I stuck with Shopify Point of Sale because it was easier to use and had better connectivity. Review collected by and hosted on G2.com.

What stands out most about Square Point of Sale for ROTHLEYS GROUP is how it balances simplicity with flexibility something that’s especially valuable if you’re operating different services. Staff can get up to speed quickly, which reduces training time and keeps operations running smoothly.

Another strong point is its integrated ecosystem. Payments, reporting, inventory, and customer data all sit in one place. That makes it easier to track performance across sites and maintain consistency in how services are delivered and billed. Review collected by and hosted on G2.com.

One of the main concerns is transaction fees. While Square is convenient, its per-transaction pricing can become expensive over time, particularly for businesses with high volumes or larger ticket sizes. Unlike some competitors, there’s limited room to negotiate lower rates. Review collected by and hosted on G2.com.

I love the ease of automations that Square Point of Sale provides. The automated reminders and the integrations are super helpful. The automations include automatic payment reminders, which help my clients keep track of when their payments are due. It also allows clients to automatically save their payments on file for repeat transactions, saving me time and manual work. I also like the estimates feature, which is very helpful for our business since we usually provide estimates after consultation calls. I appreciate that Square was very easy to set up. Review collected by and hosted on G2.com.

One thing that I wish Square Point of Sale did have was possibly a few more features for maybe the free plan. It is a little limited. A little more flexibility with the free plan would be great. Review collected by and hosted on G2.com.

I really like how Square Point of Sale allows me to take various payments on demand, whether I'm using a tablet or phone. It's convenient to have the flexibility of collecting payments on any device I'm using, including being able to manually key in card numbers when needed. This feature was especially handy when I experienced issues with tap payments at a pop-up shop. It ensures that my customers can still purchase what they want without any hassle. I also found the initial setup surprisingly easy, which was a pleasant surprise. Review collected by and hosted on G2.com.

The tap feature requires internet access, and even though I had great internet access on my mobile device and access to Wi-Fi, the tap function wasn't the best. Review collected by and hosted on G2.com.

What I love most and square point of sale is how accessible our funds are right after having a sale! It allows me to be able to give my customers the best possible experience because we know we can invest in the tools necessary to do so. Review collected by and hosted on G2.com.

The only thing that would make square point of sale even better is making the same things that’s available on the desktop version, available on the app. Being able to have access to things like marketing campaigns and newsletters from the app would make the overall experience so much easier on the go. Review collected by and hosted on G2.com.

Easy to use and portable; can be used by multiple people in our organization Review collected by and hosted on G2.com.

We have looked at some systems like clover with lower fees Review collected by and hosted on G2.com.

Square for Retail has great features for inventory tracking, including a receiving feature and cost of goods reports. Transactions are generally quick and easy on the point of sale register or handheld terminal, and Square provides nonprofits like ours with a discounted credit card processing rate. Switching from Clover POS to Square POS has allowed us to save on processing fees and helps us keep better track of our inventory. It also allows us to use online payment links without needing a full online store. Another feature we like is the Customer Directory, which automatically captures customer data, as well as allows us to group customers so we can give unique discounts to different membership levels. The directory is also helpful for reporting visitor demographics and visitor return rates (we can see who returns weekly, monthly, or has visited only once). Review collected by and hosted on G2.com.

The major downside of Square is it's lack of adequate customer support. I often have to wait hours on the phone, only to be told there is a glitch or issue that nobody knows how to fix yet, After several days, the issue may resolve itself, but I am never followed up with, and never informed of what caused the issue or how it was fixed.

While Square advertises it has integrations with many other software products, we have found that most of those integrations are actually not customizable enough for our needs. For example, only a few of the fields are able to be sent through third party integration apps like Zapier. We have also tried the Quickbooks integration (it only sent a general sales figure over, not different figures for nontaxable and taxable sales), and the WooCommerce integration (cannot use products with multiple variable features online - like a tee shirt with a size variation AND a color variation), so we have not been able to use any integrations. Review collected by and hosted on G2.com.