Square Point of Sale Reviews & Product Details

Square for Retail has great features for inventory tracking, including a receiving feature and cost of goods reports. Transactions are generally quick and easy on the point of sale register or handheld terminal, and Square provides nonprofits like ours with a discounted credit card processing rate. Switching from Clover POS to Square POS has allowed us to save on processing fees and helps us keep better track of our inventory. It also allows us to use online payment links without needing a full online store. Another feature we like is the Customer Directory, which automatically captures customer data, as well as allows us to group customers so we can give unique discounts to different membership levels. The directory is also helpful for reporting visitor demographics and visitor return rates (we can see who returns weekly, monthly, or has visited only once). Review collected by and hosted on G2.com.

The major downside of Square is it's lack of adequate customer support. I often have to wait hours on the phone, only to be told there is a glitch or issue that nobody knows how to fix yet, After several days, the issue may resolve itself, but I am never followed up with, and never informed of what caused the issue or how it was fixed.

While Square advertises it has integrations with many other software products, we have found that most of those integrations are actually not customizable enough for our needs. For example, only a few of the fields are able to be sent through third party integration apps like Zapier. We have also tried the Quickbooks integration (it only sent a general sales figure over, not different figures for nontaxable and taxable sales), and the WooCommerce integration (cannot use products with multiple variable features online - like a tee shirt with a size variation AND a color variation), so we have not been able to use any integrations. Review collected by and hosted on G2.com.

I have journals that I sell during my courses, and Square Point of Sale makes it easy to accept multiple forms of payment. I like that it works on phones and tablets because I carry both with me. It also allows me to set up multiple ways to pay, using both a tablet and a phone, meaning there's no limit to where I can go and use Square, making it simple for people to purchase from me even if they don't have cash. The setup was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

I find that the 2.6% flat rate fees can add up over time, reducing profit margins. Review collected by and hosted on G2.com.

I like how Square Point of Sale is so easy to use, even for someone who's never used a point of sale system before. It was one of the first systems I used, and it really made learning to understand, register, and sell products to customers very simple with minimal experience. The usability is great; it's visually appealing, so I don't dread having to use it at work. Plus, the simplicity makes it so much easier to use. I also really appreciate the option for discounts and how easy it is to put them through and edit them. The ability to refund someone easily when a mistake is made is another feature I really like. Review collected by and hosted on G2.com.

I don't know if Square Point of Sale has recently added it, but maybe adding a customer award system could improve it. It would be great if it could track the same credit card or email address to offer more connection and incentives for customers to return, enhancing the customer-company relationship. Review collected by and hosted on G2.com.

Square POS helps me tremendously when I’m selling at a craft fair or on location with a customer. It also makes it easy to provide a customer with a detailed receipt, along with the opportunity to leave a review. Conflict negotiation is also a built-in feature, which I appreciate. Review collected by and hosted on G2.com.

One issue I continually have with Square POS is the card reader that connects to my smartphone. I often end up having to type the card numbers in manually, which means I can’t receive the lowest fees for my sales. Review collected by and hosted on G2.com.

It's affordable with many features that you can add to fit the needs of your business. Review collected by and hosted on G2.com.

It’s so troublesome to switch because it’s deeply integrated into so many aspects of my business, and that’s honestly what has kept me from switching. But it has the WORST customer support I’ve ever experienced in my entire life—truly, and this is not an exaggeration. The product itself also feels so messy that it’s nearly impossible to search for anything or find things where they used to be, because everything is constantly being reorganized or reshuffled under a different product line.

But the support is SO bad that I would not recommend it. I spent 2+ hours trying to understand why a discount wasn’t working as set up, and they escalated it all the way to advanced support, then “resolved” the issue without even telling me what they did or how it was fixed. So I lost 2 hours of my life AND revenue. Weebly aka Square online also has atrocious support which seems to be a separate team from the main square support. Review collected by and hosted on G2.com.

I find Square Point of Sale incredibly useful for invoicing and sending estimates to clients. I really like that I don't have to be face to face with the client to exchange information, which makes it a real time saver. I also appreciate that I can set up templates and products ahead of time, enabling me to create estimates in no time. The customer-facing interface is clear and easy for clients to understand. I don't have to manually input everything each time; with just a push of a button, a product or line item is pre-populated. The initial setup was very easy too. I would definitely give Square Point of Sale a 10 out of 10. Review collected by and hosted on G2.com.

Fees are my only point of contention as I am always trying to keep as much of the sale in my pocket as possible. Review collected by and hosted on G2.com.

I really like using Square Point of Sale at craft shows and vendor markets because it's small and super convenient; I can even use it on my phone. The best feature for me is its ability to store payment information and accept sales even when I don't have a cell signal, which is super helpful in areas with bad signals. I also appreciate its easy, simple, and minimalist user interface. The ability to tap a customer's credit card on my phone without swiping is super fast, and customers appreciate that. The initial setup was great and so easy. I'd definitely recommend it! Review collected by and hosted on G2.com.

Maybe find a way to break down sales report by item types and categories to give more details Review collected by and hosted on G2.com.

I’ve been using Square Point of Sale for my small business for the past year, and it’s been a game changer. The setup is incredibly easy, and I was able to get up and running in no time. The interface is user-friendly, and I love how everything syncs seamlessly across my devices. The flexible payment options make checkout easy for customers since they can pay however they prefer—tap, chip, or mobile wallet—which helps avoid lost sales and keeps things moving smoothly. The mobile-friendly setup lets me take payments anywhere using just my phone or tablet, which is perfect for busy periods or working on the go. Together, these features make Square convenient, efficient, and easy to use in real-life situations. Review collected by and hosted on G2.com.

The main downside is that transaction fees and add-on costs can add up as the business grows. Also, while Square is easy to use, it has limited customization, which can feel restrictive if you need more advanced features or workflows. Review collected by and hosted on G2.com.

I really appreciate the ease of use with Square Point of Sale. It's easy to get started using it and setting it up, which only takes about five to ten minutes and is pretty straightforward, seamless, and easy. I also like that it integrates with Joiste, the application I use for writing estimates and invoices. This integration allows me to use them in conjunction with each other, making it really convenient. The process of sending estimates and creating invoices through Joist, which clients can then pay through Square, is all automated and goes straight into my account, so there's nothing else that needs to be done. Review collected by and hosted on G2.com.

I think they can make the card swiper more accessible and easier to obtain. It used to be in stores everywhere. Now I don't see them around much more since you order online. Maybe they can make that something that's easier to obtain again. Review collected by and hosted on G2.com.

I love that Square Point of Sale is a one-stop solution for all our needs. It's not just limited to POS, but also offers invoicing, banking, debit card facilities, and even loans. I believe they also have payroll. The wide range of features is fantastic, and it's great that as we grow, Square Point of Sale can accommodate our needs. Plus, the initial setup is incredibly easy, taking about five minutes, and has a lot of custom settings for further tailoring. Over the ten years we've used Square, we've been really happy with their adaptability to new trends and features. Review collected by and hosted on G2.com.

One thing that could be improved is that it doesn't work extremely well with ecommerce sites. For that, we use other platforms that are stronger for that. Review collected by and hosted on G2.com.