ROLLER Software Reviews & Product Details

POS is easy and fairly self explanatory. Venue Manger is also easy to use once you get the hang of it. And help is always easy to use and get back in a timely fashion! I like the videos they send to help through the issue. Staff is always nice and very personable. We started with Roller about a year and a half ago, the switch was seemless. I use both POS and Venue Manager daily. Personally, I am still learning some of it, but it seems to be easy to program it for our needs. Review collected by and hosted on G2.com.

Seems like a new system still? It maybe that its just new to us and we are still working out the kinks sometimes. The only thing annoying would be a midshift update (cst here) and at first it seemed like there were updates weekly.

There are alot of steps to somethings; like adding stock to menu, but that may also work in my favor as a fail safe Review collected by and hosted on G2.com.

In my opinion, the best feature of ROLLER is their client support. Whether it is with my direct contact or through the online knowledge and support tickets, I always feel like I can get assistance at any point of the day. Review collected by and hosted on G2.com.

Sometimes I do feel the administrative side, like reporting, can be hard to interrupt. It feels as though I can get an answer to my question in several different parts of the system but the answer is never the same in both places. Review collected by and hosted on G2.com.

Ease of use - simple to access necessary information

Insightful - information is always at hand and very well presented on a Daily and weekly basis

Well rounded - does everything our business requires on a daily basis

Constantly innovating - adding new ideas and features to streamline tasks Review collected by and hosted on G2.com.

Some areas can be temperamental when trying to update new areas. A key point being the creation of PoS templates. Will work sometimes but not all the time.

Not mobile friendly - trying to access the dashboard on a mobile phone is difficult and hard to read due to compression Review collected by and hosted on G2.com.

Check-in is much smoother than our previous software. I like how modern and minimalistic the UI is, much simpler for training new staff. The GX scores are also much easier to read and allow the team to understand what our customers are saying in a more user friendly way. Customer support is always swift and we've had a lot less downtime than our previous software. It has a wide range of features that are easy to implement, allowing us to innovate new ideas with minimal issues. Roller is essential to our business and we use it everyday without issue. By far the easiest integration process compared to other systems. Review collected by and hosted on G2.com.

When customers give us a 3 star review, it makes our GX score go down but I believe it would be better if it kept the score the same. That way 1 or 2 stars makes us go down, 3 stays the same and 4 or 5 makes us go up. Review collected by and hosted on G2.com.

ROLLER Software makes it easy to manage multiple Venues at once.

ROLLER Help tutorial pages are an amazing tool providing step-by-step guides for most system features making implementation relatively easy. Review collected by and hosted on G2.com.

Some relatively simple features are missing which are present in other popular software.

Reports can not be filtered and created to such depths as on other popular Software Review collected by and hosted on G2.com.

We love Roller because it's so easy to use both on the POS side as well as the customer side for Online Checkout! The reporting is great as well! Our previous software would always crash but we rarely have issues with Roller! Review collected by and hosted on G2.com.

Nothing I can think of at this time! Everything has been great! Review collected by and hosted on G2.com.

It's very user friendly and easy to navigate. There's loads of help articles if you get stuck. Review collected by and hosted on G2.com.

Some features aren't easy to differentiate between, ie funds received, vs revenue, vs gross sales, etc. terminology is often changed which can be confusing.

There's no phone help line for immediate assistance. Review collected by and hosted on G2.com.

The continous development. New features. Cloud based. Love the intergration with our marketing platform. Review collected by and hosted on G2.com.

Packages. I get the concept, our park prices are based differently. Ran into some issues regarding building them.(Our packages aren't priced per jumper) THEN you can't archive the ones that didn't work out for you. Other issues Tips & Waivers. Tips: can sometimes show as overpaid or having a remaining balance. Waiver: We set our waivers to expire, when neew bookings occurs old waivers pop up as expired and we have to advance search for new ones. Another issue regarding waviers, if I try to attach a waiver to a booking - the other names associated with that same waiver doesn't pop up. This is new. Say Molly (adult) completed a waiver for Tom, Dick & Harry. BEFORE, I could look up Harry and all the other names will pop up along with it. This is no longer the case. Review collected by and hosted on G2.com.

Roller has been easy to learn and adapt to and is constantly improving and making my job a little easier Review collected by and hosted on G2.com.

Just the little changes that occur with updates happen that I'm not aware of. Review collected by and hosted on G2.com.

Ease of use, Simple , User Interface , Comprehensive Reporting Side Review collected by and hosted on G2.com.

The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF. Review collected by and hosted on G2.com.