ROLLER Software Reviews & Product Details

I use ROLLER Software for our online checkout and POS, and it has increased our revenue by 30% through online sales. I like that I can do so much with it and that they keep introducing new things. Whether small or big, they’re constantly improving what’s available. The initial setup was very easy. Review collected by and hosted on G2.com.

I sometimes get a chat message saying no one is available and that I should call. When I call, I'm told they'll call me back when it's my turn, but that can be hours later, even though support is supposed to be available 24/7. Review collected by and hosted on G2.com.

I like the simplicity of the use of Venue Manager. Venue Manager allows me to create easy schedules for hours and closures, and also to code out detailed products our business can offer to customers. I use ROLLER Software for our booking platform, and it resolves constant calling for reservations, making it easy for customers to book. Review collected by and hosted on G2.com.

I find the ease of syncing with 3rd party platforms could be improved. Platforms like TripAdvisor, Viator, and Groupon syncing the reservations that customers book through them to sync to our ROLLER calendar. Review collected by and hosted on G2.com.

Easy booking for our customers, it has all information we need to see their reservation. From booking to checking in. Review collected by and hosted on G2.com.

The waiver system, sometimes not all waivers are in a specific party database but so customers have to redo their waiver- day of event, causing wait times. Review collected by and hosted on G2.com.

I love that Roller puts all we need in one platform. Reservations, reports, pos, product building, birthday parties. Review collected by and hosted on G2.com.

Roller updates which changes settings. They do not send messages about this. Review collected by and hosted on G2.com.

POS is easy and fairly self explanatory. Venue Manager is also easy to use once you get the hang of it. And help is always easy to use and get back in a timely fashion! I like the videos they send to help through the issue. Staff is always nice and very personable. We started with Roller about a year and a half ago, the switch was seamless. I use both POS and Venue Manager daily. Personally, I am still learning some of it, but it seems to be easy to program it for our needs. Review collected by and hosted on G2.com.

Seems like a new system still? It may be that it's just new to us and we are still working out the kinks sometimes. The only thing annoying would be a midshift update (CST here) and at first it seemed like there were updates weekly. There are a lot of steps to some things; like adding stock to the menu, but that may also work in my favor as a fail-safe. Review collected by and hosted on G2.com.

In my opinion, the best feature of ROLLER is their client support. Whether it is with my direct contact or through the online knowledge and support tickets, I always feel like I can get assistance at any point of the day. Review collected by and hosted on G2.com.

Sometimes I do feel the administrative side, like reporting, can be hard to interrupt. It feels as though I can get an answer to my question in several different parts of the system but the answer is never the same in both places. Review collected by and hosted on G2.com.

Ease of use - simple to access necessary information

Insightful - information is always at hand and very well presented on a Daily and weekly basis

Well rounded - does everything our business requires on a daily basis

Constantly innovating - adding new ideas and features to streamline tasks Review collected by and hosted on G2.com.

Some areas can be temperamental when trying to update new areas. A key point being the creation of PoS templates. Will work sometimes but not all the time.

Not mobile friendly - trying to access the dashboard on a mobile phone is difficult and hard to read due to compression Review collected by and hosted on G2.com.

Check-in is much smoother than our previous software. I like how modern and minimalistic the UI is, much simpler for training new staff. The GX scores are also much easier to read and allow the team to understand what our customers are saying in a more user friendly way. Customer support is always swift and we've had a lot less downtime than our previous software. It has a wide range of features that are easy to implement, allowing us to innovate new ideas with minimal issues. Roller is essential to our business and we use it everyday without issue. By far the easiest integration process compared to other systems. Review collected by and hosted on G2.com.

When customers give us a 3 star review, it makes our GX score go down but I believe it would be better if it kept the score the same. That way 1 or 2 stars makes us go down, 3 stays the same and 4 or 5 makes us go up. Review collected by and hosted on G2.com.

ROLLER Software makes it easy to manage multiple Venues at once.

ROLLER Help tutorial pages are an amazing tool providing step-by-step guides for most system features making implementation relatively easy. Review collected by and hosted on G2.com.

Some relatively simple features are missing which are present in other popular software.

Reports can not be filtered and created to such depths as on other popular Software Review collected by and hosted on G2.com.

We love Roller because it's so easy to use both on the POS side as well as the customer side for Online Checkout! The reporting is great as well! Our previous software would always crash but we rarely have issues with Roller! Review collected by and hosted on G2.com.

Nothing I can think of at this time! Everything has been great! Review collected by and hosted on G2.com.