--- title: Smartsupp Reviews meta_title: 'Smartsupp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1059 reviews by the users' company size, role or industry to find out how Smartsupp works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1059 scale: '5' date_modified: '2026-08-25' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smartsupp Reviews **Vendor:** Smartsupp **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,059 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Smartsupp Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites. ## Smartsupp Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **ease of use** of Smartsupp, enhancing communication and customer support effortlessly. (108 reviews) - Users value the **easy setup** of Smartsupp, finding quick implementation and helpful tutorials for seamless integration. (68 reviews) - Users find Smartsupp's **helpful automation features** enhance customer support efficiency and improve engagement from the start. (63 reviews) - Users love the **real-time visitor notifications** of Smartsupp, appreciating its multi-device support and ease of use. (62 reviews) - Users appreciate the **intuitive interface** of Smartsupp, which simplifies setup and enhances user experience seamlessly. (51 reviews) - Simple (46 reviews) - Customer Support (42 reviews) - User Interface (41 reviews) - Easy Integrations (40 reviews) - Chatbots (36 reviews) **What users dislike:** - Users find Smartsupp **expensive** for small businesses, suggesting a need for more affordable subscription options. (29 reviews) - Users feel the **subscription cost is too high** and suggest the need for more payment options for convenience. (21 reviews) - Users find the **AI limitations** restrictive, needing manual input for the chatbot to effectively learn website content. (19 reviews) - Users highlight the **missing features** of Smartsupp, including limited integrations and slow customer switching. (16 reviews) - Users face challenges with **chat management** , including message editing issues and inadequate support communication. (10 reviews) - Users find Smartsupp's **limited features** on the free plan insufficient for growing business needs and customization options. (10 reviews) - Notification Issues (8 reviews) - Slow Loading (8 reviews) - Limited Customization (7 reviews) - Poor Customer Support (7 reviews) ## Smartsupp Reviews ### 1. Easy PrestaShop Setup and Useful Real-Time Visitor Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 13, 2026 **What do you like best about Smartsupp?** Smartsupp was easy to set up with my PrestaShop store. I especially like the real-time visitor tracking, where I can see which pages customers are browsing and where they came from. The interface is also clear and easy to use. **What do you dislike about Smartsupp?** I haven't used Smartsupp long enough to find any major problems yet. I also haven't had a real customer chat yet, so I can't fully evaluate that part of the service. Some settings took a little time to find at first. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps me see how visitors use my online store in real time and gives customers an easy way to contact me if they need help. It is useful for a small webshop because I can see which pages visitors are viewing and where they came from. I have not yet had many customer chats, so I am still evaluating the full benefit of the chat feature. ### 2. Automates Customer Q&A Seamlessly, Even When You’re Offline **Rating:** 5.0/5.0 stars **Reviewed by:** Halverstone B. | Admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 17, 2026 **What do you like best about Smartsupp?** Answer common customer questions automatically, even when you're offline. **What do you dislike about Smartsupp?** One downside is that some advanced features are only available on higher-tier plans. The chatbot can also require time and effort to train properly for accurate responses, and the reporting and customization options could be more extensive for businesses with complex support needs. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us provide faster and more efficient customer support by combining live chat with AI-powered automation. It reduces response times, answers common questions instantly, captures leads from website visitors, and allows our team to focus on more complex customer inquiries. This has improved customer satisfaction, increased engagement, and helped us convert more visitors into customers. ### 3. Smartsupp’s All-in-One Live Chat, Chatbots, and Visitor Tracking Boosts Conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Consulente tecnico, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 25, 2026 **What do you like best about Smartsupp?** What I like most about Smartsupp is how it combines live chat, chatbots, and visitor tracking in one intuitive platform. It allows us to engage customers in real time, understand their behavior on the website, and respond quickly, which significantly improves conversion rates and customer satisfaction. The ease of use and the ability to automate conversations while keeping a human touch is a big advantage **What do you dislike about Smartsupp?** While Smartsupp is very effective overall, I think some advanced customization and integrations could be improved. In particular, having more flexibility in chatbot flows and deeper analytics would make the platform even more powerful for growing businesses. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us solve the problem of missed opportunities and slow response times on our website. Before using it, many potential customers would leave without engaging. With live chat and automation, we can now interact with visitors in real time, answer questions instantly, and guide them through the decision process. This has improved our conversion rate, reduced bounce rates, and increased overall customer satisfaction. ### 4. Easy to Access with Great Features and a Smooth Visitor Info Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Metrofx M. | Business Self Employed, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about Smartsupp?** It's easy to access, and the features are great too, most especially the part where you add your informations as a visitor on the website before you're allowed to chat with the smartsupp attendant **What do you dislike about Smartsupp?** At this point I don't think there's anything to dislike, except that some vital features are not available if you don't subscribe to it's premium **What problems is Smartsupp solving and how is that benefiting you?** It helps your visitors on your website to connect with you easily ### 5. Fast Response Support and Generous Free Trials for New Users **Rating:** 4.0/5.0 stars **Reviewed by:** Digital T. | Investor, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smartsupp?** Fast response service, plus access to free trials, makes the database faster and smoother for every new user on the platform. **What do you dislike about Smartsupp?** They're best in terms of support services for your website and they make it easier for you to get notified about incoming new customers. **What problems is Smartsupp solving and how is that benefiting you?** Helping me to reach out to my customer and client using my website for support. ### 6. Effortless Automation with Multilingual Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Blessed P. | Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 26, 2026 **What do you like best about Smartsupp?** I use Smartsupp to automate our customer support with its AI chatbot and email capabilities. It's significantly improved our customer communications by automating responses, answering FAQs, and sending notifications so we don't miss inquiries—24/7. I love how easy it is to use and integrate. Smartsupp goes beyond other services because it's also multilingual. It automatically adapts to the customer's language without setup, which is impressive. It's easy to integrate and user-friendly, making it suitable for people without technical experience. It enables businesses to integrate features without extra developer costs. The multilingual feature, in particular, is a standout as it automatically responds in customers' languages out of the box. **What do you dislike about Smartsupp?** I think Smartsupp could be improved by adding email ticketing. If it could convert incoming emails into numbered tickets and send automated responses like 'email received' or 'your ticket number is…', that would make it much more engaging and advanced. Also, a knowledge base feature would be great—something that lets customers access documented support in one central place. It would help Smartsupp users make more informed and engaging decisions, allowing support teams to easily share help articles and guide users through solutions using documentation. **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp to automate customer support with its AI chatbot and emails, enhancing customer communication by answering FAQs and notifying my team of inquiries 24/7. The multilingual feature automatically adapts to customers' languages, making integration easy without extra developer costs. ### 7. Excellent live chat tool with great added value **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio F. | IT-Administrator, Program Development, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** January 13, 2026 **What do you like best about Smartsupp?** Smartsupp is an extremely powerful and user-friendly solution for customer service and communication with website visitors. The setup is quick and straightforward, and the user interface is very intuitive, so you can find your way around immediately – even without technical knowledge. Particularly noteworthy is the combination of live chat, chatbot functions, and visitor tracking. This provides valuable insights into user behavior and allows you to address customers specifically and proactively. The automation functions save a tremendous amount of time while simultaneously improving response speed and service quality. The performance is stable, the app (both web and mobile) works reliably, and notifications arrive in real-time. Another big plus is the very competent and helpful support, which responds quickly and offers practical solutions. Smartsupp is ideal for small and medium-sized businesses, but also for larger teams that want to elevate their customer service to a professional level. Overall, an excellent tool with a very good price-performance ratio – absolutely recommendable! **What do you dislike about Smartsupp?** At the beginning, it was somewhat difficult because I initially had trouble correctly adding the necessary knowledge to the AI bot. Setting up the knowledge base required some time and familiarization. However, after this initial phase, the system works very well and provides a clear added value. **What problems is Smartsupp solving and how is that benefiting you?** A **problem** arises when companies do not reach their website visitors in a timely manner, questions remain unanswered, or potential customers abandon the purchase process. Often, there is a lack of direct communication, transparency about user behavior, and efficient support processes. **Smartsupp** solves this problem by enabling fast, personal, and automated communication in real-time. With live chat, chatbots, and visitor tracking, companies can specifically address customers, answer questions immediately, and offer proactive support. **You benefit** by increasing your conversion rate, improving customer satisfaction, reducing support effort, and gaining valuable insights into the behavior of your website visitors. Smartsupp helps turn prospects into customers and sustainably optimize online customer service. ### 8. Real-Time Visitor and Chat Notifications That Keep Us on Top **Rating:** 5.0/5.0 stars **Reviewed by:** Brad H. | Customer Service, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Smartsupp?** It's notification during when a Vista is on our website as well as when a visitor starts a new chat **What do you dislike about Smartsupp?** Well, nothing really except when at times might be slow to receive notifications **What problems is Smartsupp solving and how is that benefiting you?** Problem of visitors notification and messaging ### 9. Cool Design, Seamless Integrations, and Helpful Mira AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 13, 2026 **What do you like best about Smartsupp?** The design is really cool and easy to navigate. The integrations are perfect, the performance is top-notch, and the pricing isn’t that bad. Support is always active and ready to help, and the Mira AI has been very helpful. **What do you dislike about Smartsupp?** Nothing so far. I’ve been using it for quite a few days now, and I’m still exploring it, but I haven’t run into any problems yet. **What problems is Smartsupp solving and how is that benefiting you?** It’s solving my company’s support program. ### 10. Awesome Tags and Shortcuts, Plus Truly Useful Office Hours **Rating:** 4.0/5.0 stars **Reviewed by:** Soporte E. | Support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about Smartsupp?** The tags and shortcuts are awesome, and the office hours are very useful. **What do you dislike about Smartsupp?** Intjink it's Very expensive for one agent, **What problems is Smartsupp solving and how is that benefiting you?** Contact is always available for customer support. ### 11. Easy to Use and Great for Tracking Customers Online **Rating:** 5.0/5.0 stars **Reviewed by:** Krista W. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2026 **What do you like best about Smartsupp?** Easy to use and keep track of customers online **What do you dislike about Smartsupp?** I have not found anything i dislike about smartsupp **What problems is Smartsupp solving and how is that benefiting you?** Easy to communicate with customers ### 12. Effortless Customer Connection with Seamless Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Emila M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 18, 2026 **What do you like best about Smartsupp?** I like Smartsupp's live chat feature because it makes connecting with my customers easier. I also appreciate that the initial setup was easy. Overall, it's good for me. **What do you dislike about Smartsupp?** Nothing **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp for tracking website interactions and connecting with my customers. The live chat makes it easier to connect with them. ### 13. Fast, User-Friendly, and Reliable—Smartsupp Is the Best I’ve Tried **Rating:** 5.0/5.0 stars **Reviewed by:** Main source L. | Company tech manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 16, 2026 **What do you like best about Smartsupp?** Smartsupp is really interesting to use. It has an easy, user-friendly interface and feels fast, smart, reliable, and simple to set up. I’ve tried many other software options similar to Smartsupp, but I’ve come to realize that Smartsupp is by far the best among them all. **What do you dislike about Smartsupp?** I honestly don’t dislike anything about this software. For me, there’s nothing negative to say. My experience using it has been the best so far. **What problems is Smartsupp solving and how is that benefiting you?** I have seen nothing to complain about , so I don’t think there’s any problem for now ### 14. Reliable, User-Friendly Live Chat That Boosts Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Adam Z. | E-commerce Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 15, 2025 **What do you like best about Smartsupp?** Smartsupp is a reliable and well-designed live chat platform that improves customer communication without adding unnecessary complexity. The interface is clear, fast, and easy to manage, even with multiple conversations running at once. Automation features reduce repetitive work while still allowing natural, human interaction when needed. The chatbot and visitor tracking tools provide useful context that helps respond accurately and efficiently. Integration with common e-commerce and website platforms is straightforward and stable. Overall, Smartsupp delivers practical functionality, consistent performance, and measurable value for customer support and sales workflows. **What do you dislike about Smartsupp?** Nothing, it really meets my needs :))))) **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp solves slow customer response and lost sales opportunities by enabling real-time chat on the website. Automation reduces repetitive work, while visitor insights improve reply accuracy. This results in faster support, higher conversions, and lower operational effort. ### 15. Simple and Effective Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Petr K. | Marketing specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 15, 2026 **What do you like best about Smartsupp?** What I appreciate most about Smartsupp is its perfect balance of simplicity and power. From the very first use, it stood out as an intuitive chat solution that doesn’t require hours of setup or technical knowledge. The user-friendly interface makes it easy for anyone on the team to jump in and start chatting with customers in real time, and the mobile app means I always stay connected—even when I’m away from my desk. Another standout feature is the multichannel support. Being able to handle website chats, Messenger conversations, and automated responses all from one dashboard significantly improves communication and keeps everything organized. The chatbot automation has saved us a lot of time on repetitive questions, freeing up the team to focus on more complex customer issues. Overall, Smartsupp feels like a platform built with understanding for both businesses and customers: fast, straightforward, and genuinely helpful. **What do you dislike about Smartsupp?** Customization and analytics are a bit limited compared to some competitors, and some advanced features are only available in higher-priced plans. The mobile app is useful, but not always as smooth as the desktop version. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp enables fast, real-time communication with website visitors, helping us respond quickly, capture leads, and improve customer satisfaction while saving time through automation. ### 16. Smartsupp: Excellent Customer Support with Live Chat and Very Human Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | administrador, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** May 11, 2026 **What do you like best about Smartsupp?** Smartsupp has been very useful for providing customer support, not only because of the live chat, but also because of the bot that responds quite well and seems human, I recommend it 100%. **What do you dislike about Smartsupp?** I like everything, to be honest, it's a very useful tool. **What problems is Smartsupp solving and how is that benefiting you?** I didn't know where the conversations were stored and they helped me. ### 17. Easy to Navigate with Helpful Real-Time Customer Visit Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 17, 2026 **What do you like best about Smartsupp?** Easy to navigate, push notifications so I know when a customer visits my website and responds to messages. **What do you dislike about Smartsupp?** Too much unnecessary notifications and app color **What problems is Smartsupp solving and how is that benefiting you?** I don’t have any problems to be specific, it just makes my business easy with the website ### 18. Great real-time insights, but waiting for more engagement. **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas H. | eshop admin, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2026 **What do you like best about Smartsupp?** The real-time visitor monitoring is excellent; I can see exactly which pages my customers are browsing. Also, the implementation was very quick and easy, allowing me to be ready to respond to questions almost immediately. **What do you dislike about Smartsupp?** The monthly subscription feels a bit high for a smaller e-shop, especially when starting out. I’m also still in the process of fine-tuning the settings to encourage more visitor engagement, as no one has used the chat in the first days. **What problems is Smartsupp solving and how is that benefiting you?** It solves the gap in communication by allowing me to interact with visitors at the exact moment they are making a purchase decision. The benefit is the ability to provide instant support and see user behavior live, which helps me understand my customers better. ### 19. Smartsupp: Easy Setup, Clear Interface, and Real-Time Visitor Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Pavel V. | IT and Media, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 09, 2026 **What do you like best about Smartsupp?** What I like most about Smartsupp is its ease of use, quick setup, and clear interface. I appreciate the ability to communicate with visitors instantly and see their behavior on the website in real time, which has a direct impact on business results. **What do you dislike about Smartsupp?** What I dislike most is the limitation of features in the lower plans and the occasional lack of clarity in the conversation history. I would also welcome more advanced customization options and more detailed analytics. **What problems is Smartsupp solving and how is that benefiting you?** It helps me respond to customer questions quickly and increases the chances of turning visitors into clients. ### 20. Simple, Practical Live Chat That Helps Us Support Visitors Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 26, 2026 **What do you like best about Smartsupp?** The best thing about Smartsupp is how simple and practical it is. I can chat with visitors instantly and understand their behavior on the site, which really helps me provide better support. **What do you dislike about Smartsupp?** What I dislike about Smartsupp is that some advanced features are limited in the basic plan, and customization options could be more flexible. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp solves the problem of not being able to respond to customers quickly enough. It allows me to chat with visitors in real time and even automate answers to common questions, which saves time and helps me provide better support. ### 21. Smart AI learning from the web and a clear interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Czech using AI. **Reviewed Date:** August 17, 2026 **What do you like best about Smartsupp?** that there is an AI that can learn from websites and the clarity of the interface **What do you dislike about Smartsupp?** Perhaps the price could be lower; the service could then be somewhat more accessible. **What problems is Smartsupp solving and how is that benefiting you?** That it can help customers who do not know exactly what they are looking for. ### 22. I highly recommend it if you want to increase sales through your website. **Rating:** 4.5/5.0 stars **Reviewed by:** Jitka V. | Marketing and sales director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 29, 2026 **What do you like best about Smartsupp?** It makes work easier, MiraAI is at a high level. It responds better than a live operator. **What do you dislike about Smartsupp?** The setup is simple and if you don't know something, you can ask MiraAI on the website. They will explain everything clearly. And most importantly, with great patience. **What problems is Smartsupp solving and how is that benefiting you?** Our company sells thermal insulation coatings and smart insulation. We are just starting out, but I can already see that the AI ​​sales assistant is a great help in answering client questions and gently guiding clients towards purchasing products. Thanks to the AI ​​sales assistant, clients immediately receive clear information about the products. ### 23. Good But Potentially Pricey for Small Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Mikel N. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 23, 2026 **What do you like best about Smartsupp?** I like how Smartsupp notifies me of chats even when I'm not online, so I get alerts and notifications about various chats when I come on. It's actually good for connecting with fans on my website. Smartsupp helps me know that there are customers on my website, which is encouraging and makes me feel like my website is busy. **What do you dislike about Smartsupp?** I think Smartsupp should be free for everybody, not just a limited trial. The setup wasn't easy; I had to use YouTube to learn how to connect it. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp alerts me to customer presence on my website, making me feel encouraged to do more work. ### 24. Clear dashboard, excellent support – perfect for beginners and small businesses as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** January 09, 2026 **What do you like best about Smartsupp?** Clear, straightforward dashboard, also suitable for beginners and small businesses in the field of chatbot/AI bot. Many functionalities and setup options without overwhelming. The implementation was simple. Very good own chatbot for questions about the dashboard. Fast and very good customer service for problems and questions. Very easy integration via WordPress plugin. **What do you dislike about Smartsupp?** The websites for training the AI bot are severely limited in number. **What problems is Smartsupp solving and how is that benefiting you?** We very often receive inquiries (on all channels) from customers who are not willing to take a closer look at our website and find information themselves with a click. Our AI chatbot supports exactly these customers in navigating the website and answers these questions for us (also in English). This is an enormous relief of workload. It is also interesting to learn about the exact course of the visit of this one customer who contacted us and had a question on our website. ### 25. Smartsupp: the chat that elevated our customer support to a higher level **Rating:** 5.0/5.0 stars **Reviewed by:** Vít M. | IT specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 13, 2025 **What do you like best about Smartsupp?** Integration with analytics – the ability to track where visitors came from, how they navigate the website, and what interests them, helps to respond more intelligently and quickly. **What do you dislike about Smartsupp?** I haven't come across anything essential that I miss yet. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp solves several key challenges in online customer communication. Before using it, we struggled to engage visitors in real time and often lost potential customers because their questions went unanswered. Smartsupp’s live chat and chatbot features changed that completely — we can now respond instantly, guide users through our website, and provide personal support without overwhelming our team. The visitor recording and analytics tools are another big advantage. They help us understand how customers interact with our site and where they might get stuck, so we can continuously improve the user experience. Overall, Smartsupp has helped us increase conversions, reduce response times, and build stronger relationships with our customers. ### 26. Easy to install and …just works! **Rating:** 4.0/5.0 stars **Reviewed by:** David O. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 18, 2025 **What do you like best about Smartsupp?** What I like best about Smartsupp is how simple it is to set up and customize the chat widget so it matches our store’s style. I also appreciate the virtual assistant feature, which helps answer customer questions automatically and saves us a lot of time. **What do you dislike about Smartsupp?** What I dislike about Smartsupp is that the pricing can be a bit unclear. When registering, I could choose a free plan, but now that my demo version is about to expire, I can’t find this option anymore. It leaves me unsure whether my account will continue on the basic free features or be suspended completely. **What problems is Smartsupp solving and how is that benefiting you?** It helps us stay closer to our customers by giving them an easy way to ask questions directly on our website. The virtual assistant solves many simple issues automatically, while live chat allows us to provide quick, personalized support. Thanks to this, we save time, improve customer satisfaction, and make the shopping experience more convenient. ### 27. Easy Setup and Intuitive Interface, but Room for Growth **Rating:** 3.0/5.0 stars **Reviewed by:** BDC . | Business Development Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 09, 2025 **What do you like best about Smartsupp?** Ease of use — from the moment you implement the code on your website, you can start serving customers right away. The interface is intuitive, and configuring the AI assistant is very simple. **What do you dislike about Smartsupp?** No personalization of email handling. You can’t set a personalized—or any—signature, and the messages are sent with poor formatting. It’s easy to connect email inboxes, but from the end customer’s perspective, the appearance of the emails is terrible. **What problems is Smartsupp solving and how is that benefiting you?** Automation of simple inquiries about the offer or pointing customers to the correct contact number. But most importantly, we previously didn’t have live chat on the website — now we do, and we can generate more leads. ### 28. Makes It Easy to Answer Customer Questions and Resolve Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Shon J. | AI Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 25, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Smartsupp?** I’m able to answer my customers questions and help them resolve their issues. **What do you dislike about Smartsupp?** It was a little hard to figure out how to use the app at first **What problems is Smartsupp solving and how is that benefiting you?** I’m able to help my customers while I’m out and about ### 29. Great satisfaction: AI Chatbot brings new clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Czech using AI. **Reviewed Date:** May 11, 2026 **What do you like best about Smartsupp?** So far, great satisfaction, another way to acquire clients. Very beneficial AI Chatbot. **What do you dislike about Smartsupp?** So far, nothing that doesn't suit us. Everything works well, a very user-friendly application. **What problems is Smartsupp solving and how is that benefiting you?** More potential clients thanks to chat on the website ### 30. Simple tool for team-based live chat with website visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 27, 2026 **What do you like best about Smartsupp?** Smartsupp is easy to set up and straightforward to use. It helps us stay in touch with website visitors in real time and keep conversations organized within the team. The interface is clear and makes it simple to follow up on incoming messages. **What do you dislike about Smartsupp?** Some features could be a little more flexible, and it can sometimes take a moment to find the right setting. A few parts of the workflow could also be smoother, especially when multiple people are involved and you’re trying to coordinate. Overall, it works well, but there’s still room for a few small improvements. **What problems is Smartsupp solving and how is that benefiting you?** It helps us communicate quickly with website visitors and coordinate our responses internally. This cuts down on back-and-forth and makes it easier to address questions right away while people are browsing. As a result, we can reply faster and keep our communication more consistent. ### 31. Simple and reliable live chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian C. | Marketing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 09, 2026 **What do you like best about Smartsupp?** Its ease of use and quick setup. Smartsupp is very intuitive, allowing us to start chatting with website visitors almost immediately, without complex configuration. The real-time chat and basic automation features help us respond faster and improve initial contact with potential leads. **What do you dislike about Smartsupp?** Some advanced features and integrations are limited in the lower plans. For more complex automation or CRM integration, you quickly need to move to higher tiers. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helps us engage with website visitors in real time and capture leads that would otherwise leave without contacting us. It improves first contact, shortens response times, and allows us to identify potential customers more efficiently, resulting in better lead generation and customer engagement. ### 32. Intuitive, Fast to Install, and Great for Real-Time Visitor Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Budros K. | Marketing Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 30, 2026 **What do you like best about Smartsupp?** It has an intuitive interface, is quick to install, and allows real-time visitor tracking on the website. **What do you dislike about Smartsupp?** It lacks more advanced automation features and deeper integrations with some CRM systems. **What problems is Smartsupp solving and how is that benefiting you?** It helps maintain instant communication with potential customers, allowing me to respond quickly to inquiries and increase website conversions. ### 33. Simple integration into different systems **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas S. | Inhaber, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** January 26, 2026 **What do you like best about Smartsupp?** Simple integration also in the different systems **What do you dislike about Smartsupp?** A WhatsApp Business account cannot be connected with SmartSupp if it was not set up through the Meta platform. However, on Meta, WhatsApp Business accounts that were only set up in the app cannot be merged with the Meta platform. Consequently, an existing WhatsApp Business account cannot be integrated. **What problems is Smartsupp solving and how is that benefiting you?** Visitors and potential customers should be able to quickly establish live contact with an advisor. ### 34. Effortless Setup and Reliable Automated Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Euro N. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 27, 2025 **What do you like best about Smartsupp?** I appreciate Smartsupp's surprisingly easy setup, which was straightforward even for someone with my technical background as a software engineer. The platform effectively addresses my needs by tracking visitors and managing replies when I'm offline, which is crucial as I risk losing customers during those times. I find the AI features particularly useful as they help guide customers efficiently, enhancing customer interaction and satisfaction. Smartsupp is also very easy to use and relatable, with a simplicity that stands out, making it a product I would buy again. The uncomplicated setup process reinforces its user-friendly nature, and I have no immediate desire to change anything about it. Additionally, I am so satisfied with Smartsupp that I would confidently recommend it to others, rating it a perfect 10 for recommendation. **What do you dislike about Smartsupp?** Nothing 4now **What problems is Smartsupp solving and how is that benefiting you?** I find Smartsupp tracks my website visitors and manages replies when I'm offline, preventing customer loss. Its AI guides customers effectively, and setup is uncomplicated, making it easy to use. ### 35. My opinion about Smartsupp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 20, 2025 **What do you like best about Smartsupp?** In my opinion, the best thing about Smartsupp is how it combines live chat with visitor tracking and chatbot automation in one simple platform. It’s especially useful for small and medium businesses because it’s easy to set up, affordable, and helps improve customer support and sales at the same time. I also appreciate how you can see what pages visitors are browsing in real time — it gives a lot of insight into customer behavior and helps you offer help at the right moment. **What do you dislike about Smartsupp?** In my opinion, I don't see any major disadvantages with Smartsupp so far. **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp helped me solve a specific problem related to an order — more precisely, a customer complaint. Thanks to the live chat feature, I was able to respond quickly, understand the issue clearly, and provide a solution without delays. It made the whole complaint process smoother and showed the customer that her concerns were taken seriously, which helped maintain trust and satisfaction. ### 36. Convenient Auto-Messages and Fast Bot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Maxi S. | Sales Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 30, 2026 **What do you like best about Smartsupp?** Convenient and quick setup of automatic messages for your bot. Integration is quick! **What do you dislike about Smartsupp?** Sometimes I get kicked out of my account for no reason, and it's difficult to add multiple IP addresses to block. I hope this gets improved. **What problems is Smartsupp solving and how is that benefiting you?** Helps you quickly make your project communicate with clients ### 37. Powerful Live Chat + AI Automation with Great Integrations and Multilingual Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 05, 2026 **What do you like best about Smartsupp?** Live chat combined with AI chatbots and automated messages Visitor recordings, so you can see how people navigate your site A free tier, which makes it accessible for small businesses Integrations with platforms like Shopify, WooCommerce, and various CMSs Multilingual support **What do you dislike about Smartsupp?** The free plan is quite limited, and pricing can feel steep once you scale up agents or need advanced features Customization of the chat widget's appearance is more limited than some alternatives **What problems is Smartsupp solving and how is that benefiting you?** Inquiries about the suitability of products according to the catalog ### 38. My first experiences with the Smartsupp app with Mira AI **Rating:** 4.0/5.0 stars **Reviewed by:** Roman . | majitel a provozovatel e-shopů, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Czech using AI. **Reviewed Date:** July 20, 2025 **What do you like best about Smartsupp?** Once in the past, I was also a paying client of Smartsupp, including Smartlook, which was great and its then-timelessness was unique. During the crisis, when my e-shop was suffering, I reduced operating costs to a minimum, including the Smartlook service, which was not essential. Currently, I am returning to Smartsupp primarily because of Mira AI, in which I see the future of client communication and, for me as an e-shop operator, especially a time saver. As with everything new, it is necessary to get hands-on experience and learn to set everything up properly, which requires time and good technical support, which I currently see positively. Not everything, especially technical issues, can be solved by AI, so I started communicating with support via email. I would especially like to commend the fact that there are plenty of guides, recommendations, and videos on functionality available online, but having the option to resolve technical issues with a live expert is an absolute necessity. **What do you dislike about Smartsupp?** I would welcome the option of immediate phone support exclusively for technical issues, which are resolved slowly and poorly explained via email, while clients can probably study the rest themselves. Also, various settings and changes appear on the e-shop with a relatively large delay, and then I don't know if everything went correctly and according to my expectations. Somehow better devise an easy choice for the client whether they want to communicate exclusively with a live operator if they are online or just with Mira AI. **What problems is Smartsupp solving and how is that benefiting you?** Mainly, I expect automation to save my time, and then client satisfaction with the implementation in my other e-shops if the clients use the service effectively and rate it positively. ### 39. Sometimes more useful than google analytics... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 02, 2026 **What do you like best about Smartsupp?** Direct live chat of course, and live possibility to see what exactly checks potential customers who visit my site and where from is he - amaizing! Oters is possibility to match visual part of this widget to style of my website digitalkrafter.pl without even using css. **What do you dislike about Smartsupp?** Didn't find yet. I need more time to check any disadvantages. **What problems is Smartsupp solving and how is that benefiting you?** More control of catching clients. Analytics of who and where from are my lovely clients. ### 40. Effortless Customer Interaction with Seamless Automation **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 16, 2026 **What do you like best about Smartsupp?** I like how Smartsupp makes it easier to attend to and solve my customers' problems. What I like most about Smartsupp is how easy it is to combine live chat with automation in one place. The initial setup was 100% easy. **What do you dislike about Smartsupp?** There’s nothing I don’t like **What problems is Smartsupp solving and how is that benefiting you?** Smartsupp makes it easier to attend to customer issues and combines live chat with automation in one place. ### 41. We welcomed Smartsupp into our company as a practical solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia S. | sales representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 07, 2025 **What do you like best about Smartsupp?** We appreciate the chat and chatbot integration, for better connection and faster communication with customers. Faster problem solving and advice for our clients. It is definitely a practical helper and makes the work process easier. **What do you dislike about Smartsupp?** We have been using it for a short time, and so far we have not found any disadvantages or defects. **What problems is Smartsupp solving and how is that benefiting you?** We get too many phone calls about products and their use. This way, a worker can answer directly, advise and direct a person from a PC. Over time, we want to set up AI communication and it will help us greatly simplify the daily running of the company. ### 42. Boosts Online Sales with Chatbots and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** ANANYA T. | Lab Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 16, 2026 **What do you like best about Smartsupp?** I find Smartsupp's live chat feature very easy to install and good to use. I also appreciate the AI chatbots, which help customers find the best product. The video recording sessions and the ability to track visitor behavior stand out to me. I enjoy the multi-channel support through WhatsApp and Messenger, along with the deep customization options. **What do you dislike about Smartsupp?** Human agent workflow could be improved, training AI continuously, create engaging welcome messages, seamless human handover **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp to boost online sales with chatbots and to help customers find the best product. ### 43. Cost-Effective Livechat with Unlimited Agents **Rating:** 4.5/5.0 stars **Reviewed by:** FivePD Czech Community . **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 06, 2025 **What do you like best about Smartsupp?** I currently use Smartsupp as a live chat solution for our website, and I really like its modern look and fair pricing. It offers a single price point with basic yet sufficient features, without unnecessary additional costs. Unlike other live chat solutions that charge expensive plans, such as $20 per support agent, Smartsupp provides unlimited agents on all plans. Additionally, the initial setup was very easy. **What do you dislike about Smartsupp?** Adding a feature for voice calls with support agents would be really good for some additional costs maybe. **What problems is Smartsupp solving and how is that benefiting you?** I use Smartsupp as a livechat solution to solve customer issues more quickly and effectively at a fair price with unlimited agents, without unnecessary additional costs. ### 44. A real professional chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Franck B. | business leader, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 09, 2025 **What do you like best about Smartsupp?** Installation and configuration are straightforward. The main benefit is that the Mira AI assistant functions flawlessly. Its responses are highly relevant, making it an excellent tool for saving time in support tasks! **What do you dislike about Smartsupp?** The interface requires a bit of time to get used to. As a beginner, I found that both the Mira AI and Real Chat interfaces demanded some mental effort to understand, but with some patience, I was able to start figuring things out. **What problems is Smartsupp solving and how is that benefiting you?** SmartSupp has been a tremendous time saver for me, especially when it comes to responding to the frequently asked questions from both my leads and clients. ### 45. Affordable Live Chat & Visitor Engagement Tool for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** KORVEL L. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 01, 2025 **What do you like best about Smartsupp?** ✅ Easy to set up and use: Smartsupp integrates seamlessly with most e-commerce platforms and websites. The user interface is clean and beginner-friendly. ✅ Powerful features: Includes live chat, automated chatbots for handling common queries, visitor tracking, and even video recordings that show how users navigate your site. ✅ Affordable plans: Suitable for small to medium businesses, with a free option and reasonably priced paid tiers. ✅ Mobile app: Lets you chat with customers on the go, so you never miss an opportunity. ✅ Multilingual support: Useful for global businesses looking to serve customers in different languages. **What do you dislike about Smartsupp?** 🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer. 🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic. 🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. **What problems is Smartsupp solving and how is that benefiting you?** Missed sales opportunities: Many visitors leave a website without buying because they have unanswered questions. Slow customer support: Email or phone support is often too slow for quick, simple questions. Low customer engagement: It’s hard to start conversations and build trust with anonymous visitors. Lack of insight into customer behavior: Without knowing how visitors browse, it’s difficult to optimize the site experience. Repetitive inquiries: Teams waste time answering the same common questions over and over. Higher conversions & sales: Live chat and instant answers help move visitors from browsing to buying. Faster support, happier customers: Real-time help means fewer abandoned carts and more satisfied shoppers. Proactive engagement: You can start conversations automatically based on visitor behavior (like time on page or cart value). Better understanding of customers: With visitor recordings, you see exactly how people interact with your site, so you can fix problems and improve UX. Efficiency with chatbots: Chatbots handle FAQs and qualify leads, freeing up your team for more complex issues. ### 46. Great Value for Chat, WhatsApp, and Email—With Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 13, 2026 **What do you like best about Smartsupp?** Combination of chat, whatsapp and email. Price is quite low. **What do you dislike about Smartsupp?** I'm missing onboarding tutorial. I'm quite lost in UI, it might take some time to getting know it. **What problems is Smartsupp solving and how is that benefiting you?** It helps my customers who does not want to fill in forms or write email to contact us. ### 47. User-Friendly Automation with Easy Chat Options **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | Moderator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 16, 2026 **What do you like best about Smartsupp?** Very user friendly and automated chat options **What do you dislike about Smartsupp?** Not much posibility with the design of the chat button **What problems is Smartsupp solving and how is that benefiting you?** Assisting with live chat support for my members on my website to easily stay in contact with them ### 48. Smartsupp seems to be a good choice for my first chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Cosmin Adrian T. | R&D Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 20, 2026 **What do you like best about Smartsupp?** Seems easy to use, has many useful automated message routines **What do you dislike about Smartsupp?** Only has interface in English, so far at least. **What problems is Smartsupp solving and how is that benefiting you?** I hope it will help me with the website client retention time. ### 49. Mira AI Delivers Spot-On Product Recommendations **Rating:** 5.0/5.0 stars **Reviewed by:** Michał W. | Senior IT Administator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 01, 2026 **What do you like best about Smartsupp?** I like Mira AI the most. It's truly amazing. It does a fantastic job of suggesting products based on the parameters you specify. **What do you dislike about Smartsupp?** Despite all this, the price is high, cheaper packages will encourage more expansion **What problems is Smartsupp solving and how is that benefiting you?** First of all, it answers questions that are repetitive even though they are listed on the website as FAQs. ### 50. Smartsupp looks very promising. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 02, 2025 **What do you like best about Smartsupp?** In particular, the Mira AI feature seems extremely useful, as it helps automate responses and makes customer support more efficient. I also really like the option of automatic welcome messages, which is a great way to engage visitors right from the start and encourage them to start a conversation. **What do you dislike about Smartsupp?** Unfortunately, in Mira AI you cannot directly correct its replies so that it learns from those edits – instead, you have to add exact response patterns for specific questions, which takes more time. On the mobile app, messages often arrive with a delay, and sometimes they are delivered twice instead of once. Another issue is that Mira, with the 5-second delay, is not able to pick up the customer’s previous question automatically – the question needs to be repeated again, which reduces efficiency. **What problems is Smartsupp solving and how is that benefiting you?** I especially appreciate that the chat can automatically answer frequently asked questions, so I don’t have to waste time replying to them myself. ## Smartsupp Discussions - [make it inerract with whatsup](https://www.g2.com/discussions/make-it-inerract-with-whatsup) - 2 comments, 2 upvotes - [View Smartsupp pricing details and edition comparison](https://www.g2.com/products/smartsupp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+16%3A10%3A15+-0500&secure%5Bsession_id%5D=e6f3d037-ef9b-4641-a2cd-fdff1889b35a&secure%5Btoken%5D=af188d9824116baf54c000c1890190c37a5b32d4b0cc0d110ec70bba52ef5eed&format=llm_user) ## Smartsupp Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hi Marley](https://www.g2.com/products/hi-marley/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## Smartsupp Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Responses** - Customization - Control - Route To Human - Menu bars **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - Generative AI **Communication** - Pop-up Chat - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top Smartsupp Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,897 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (787 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,739 reviews)