SAP CRM Reviews & Product Details


What is SAP CRM?

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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SAP CRM Profile Details

SAP CRM Profile Details

Vendor
SAP
Description
Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.
Company Website
Year Founded
1972
Total Revenue (USD mm)
23,461
HQ Location
Walldorf, Germany
Phone
+1 (800) 872-1727
Ownership
NYSE: SAP SE
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
126,920
Twitter
@SAP
Twitter Followers
259,457
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Companies Using SAP CRM

IBM
General Electric
Adobe
Accenture
Hewlett-Packard
Siemens
Nike
Ford Motor
Wells Fargo
Apple
Intel
T-Mobile

SAP CRM Reviews

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1-50 of 187 total SAP CRM reviews
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Técnico en Departamento I+D
Logistics and Supply Chain
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Verified Current User
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"Really powerful issue"

What do you like best?

SAP is the best management issue to apply in a company. I have work with similar applications but they haven't such as applications like SAP. The best part of the program is the possibility of take the control of the hole process of a sale. For example, the salesman can make an order to the provider, and the rest of the company can see what exactly he did. You can personalize SAP with thousands of characteristics that interest you and your company.

What do you dislike?

I have found a few things which can be adapted in SAP and improve the user experience. There are a lot of icons that are not intuitive. During these years I realize that many web pages, working programs... have the same appearance. They look like really similar, because the user has been habituated to them.

Recommendations to others considering the product:

The price can be a problem at the moment that you are considering to install SAP in your company, but it can improve the work time of your employees. All things can be correctly saved, you can share information... This application worth it, if you are trying to expand and make it bigger your company.

What problems are you solving with the product? What benefits have you realized?

With SAP we can track the deliveries from the first part until the end, when we ship to the customers. Actually, you can save all the information about a product. Attach plannings, prices.

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District Manager
Mid-Market
(51-200 employees)
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"SAP CRM is one of the best for Customer Relationship Management"

What do you like best?

SAP CRM is a tool used by my company to track Customer and Sales data. You can input the data of all the Accounts/businesses you are tracking and from there the team can track the Customer's data. You can track the progress of each account on what the status is i.e. forecast, negotiations, closed, after sales. You can track the updates of your team on what they are doing for each account in the Dashboard. You can also share your calendars/appointments to see activity for each account and sales person. Our marketing team uses the software to track campaigns as well to see which ones are working. Our management team would then use the dashboards to see the overall status of sales and marketing. Finally, There is also way to track tickets that show customer concerns and escalations for after sales accounts.

What do you dislike?

There is no offline mode for SAP CRM. If you are in the field and your internet/data connection is weak, the applications loads very slowly and inputting of data is hard. It is actually a complicated tool as well. So you need to have some course to learn how this tool works for your organization. You need to download an app for mobile and the software for your computer - it is not a pure web based application. And of course, it is expensive.

Recommendations to others considering the product:

you definitely use this if your company uses SAP

What problems are you solving with the product? What benefits have you realized?

increased productivity, better tracking of customers and sales, better collaborations amongst your team members

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Marketing Production Associate
Publishing
Enterprise
(10,001+ employees)
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"A complicated program, but the best system we have"

What do you like best?

I like that once you learn the language of this program, it gets easier to use it over time. Mostly the reporting and purchase order creation are the features that I use; they were fairly complicated to learn, but now that I have used the product for over 2 years, I can get both tasks done very quickly.

What do you dislike?

It was very hard to learn, and most folks are scared by it! I think because it is reminiscent of how old computer programs used to work; having to put in commands, etc.

Recommendations to others considering the product:

Be sure to offer EXTENSIVE training on SAP. And do not count on just one person knowing how to do anything; very quickly, their job will become them being an SAP trainer only, and that is just not sustainable.

I would also say, spend the money and go ahead and have the SAP folks tailor your user experience. That way if you are switching over to this program, you won't have as many hiccups.

What problems are you solving with the product? What benefits have you realized?

I would not be able to do my job without the ability to write purchase orders quickly and efficiently; sometimes I write 10 in one day. In any other program, that might take me a full 8 hours, but I can do it in about 2 on SAP. There is a also a benefit to being able to look up everything in the system; it can give you a broader view of what kind of purchase your whole group or even entire company is making.

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Interface Analyst
Information Technology and Services
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"Good crm to work on."

What do you like best?

I have worked on many crms during my working tenure but it had ease to work on. Simplified and user friendly. Search history feature is commendable.

What do you dislike?

It requires extensive training and a dedicated trainer to teach tool.

Recommendations to others considering the product:

Overall good piece of software .Before getting it please make sure you have a dedicated training facility and trainer available . Reliable and easy to use after proper training. In my tenure of working with tool ,it never crashed and working speed was never a concern.

What problems are you solving with the product? What benefits have you realized?

I would not be able to do my job without the ability to write purchase orders quickly and efficiently; sometimes I write 10 in one day. In any other program, that might take me a full 8 hours, but I can do it in about 2 on SAP. There is a also a benefit to being able to look up everything in the system; it can give you a broader view of what kind of purchase your whole group or even entire company is making

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IA
Enterprise
(10,001+ employees)
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Verified Current User
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"SAP- CRM Review"

What do you like best?

Once a user is accustomed to the SAP setup CRM is easy enough to use. You either type in a transaction, search for what you need, or open folders to view drop downs.

What do you dislike?

CRM requires a lot of clicking. I may be biased because our old software was all typing, no clicking, which tends to be faster, but once the user is more familiar with the system it is easy enough to over come. It is also not a truly global product and its integration with other SAP modules such as EWM and SCM is not complete. SAPs did not develop the modules together so the functionality that should be linked usually is not done properly and requires a decent amount of work from both launch teams and SAP develops to solve.

Recommendations to others considering the product:

If you are expecting a software which is truly integrated with the other modules necessary for the business look for a different product. Lots of work still needs to be done to integrate with warehouse and supply chain software.

What problems are you solving with the product? What benefits have you realized?

CRM is being launched globally commercial purpose to streamline sales to customers. It will help the team to only need 1 system and to only learn 1 system,

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Diogo Thawan
Enterprise
(5001-10,000 employees)
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Verified Current User
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"CRM tool. Manages the entire logistics process of the company"

What do you like best?

performs management of assets and equipment of the company. It has modules of emission of fiscal note, module of control of corporate trips. It is a complete and effective CRM. It delivers what it promises

What do you dislike?

It has a complex language. Some pages are only accessible by specific transactions. Always creates some problem in the department

What problems are you solving with the product? What benefits have you realized?

Performs the entire competitive management process. I believe to be the most important tool used in the company

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Solutions Specialist
Enterprise
(10,001+ employees)
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"Solutions Specialist"

What do you like best?

One place for all enterprise needs. Organize your organization using SAP CRM.

What do you dislike?

Multiple pop-up windows, had to read through them in order to get into screens.

Recommendations to others considering the product:

One product for all your organization needs, should be able to implement across all divisions of your organization.

What problems are you solving with the product? What benefits have you realized?

Trying to extract data for multiple compensation benefits to be calculated for bonus. This process helps the human resources to identify the correct resources eligible.

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Sales Support Supervisor & Margin Manager
Consumer Goods
Mid-Market
(51-200 employees)
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"SAP CRM From EXP"

What do you like best?

The Hybris Marketing tool/abilities I think is an awesome feature, that allows the user to fully optimize the marketing initiatives. The customer engagement under this program is amazing, and it allows you to fully target and organize your crowd . SAP can be used in a number of ways as well.

What do you dislike?

There weren't many things I disliked about SAP, CRM systems is widely important in any organizations success. SAP provided a tool for organization and engagement grouping to a high end level. User friendliness is very important for the efficiency of anyone using a system, SAP provides that user friendly aspect that most managers are looking for in their operations.

Recommendations to others considering the product:

SAP has a great product in the CRM business. In recommendation, I'd highly encourage them to try their best to increase their footprint. Cloud computing and technologies are going to lead the 22nd century, have a great company position themselves, for an ease of customer engagement, stands to make a great deal of happy customers.

What problems are you solving with the product? What benefits have you realized?

SAP solves the CRM problem, as mention in the portion above, CRMs are a large part of an organizations success and that solves that huge problem most companies have. SAP also solves the problem of requiring multiple software and systems one might need to fully operation a customer engagement and and services tool, this allows one to stay organized with their clients.

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Independent Associate 295826
Enterprise
(10,001+ employees)
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"Siguiendo de cerca a mis clientes"

What do you like best?

Me gusta la forma en que le puedes dar seguimiento a las cotizaciones generadas, si se hacen efectivas puedes convertirlas en pedidos, te ahorra mucho tiempo. Los nuevos usuarios se familiarizan fácilmente. El control de accesos permitidos dependiendo de los usuarios, es excelente para evitar modificación de datos sensitivos.

What do you dislike?

Aveces puede ser un poco complicado iniciar para usuarios nuevos. La generación de reportes es algo complicado también.

Recommendations to others considering the product:

Recomendado. Para organizaciones medianas, grandes, es excelente para una buena estructura en el negocio y muy buena organización. El SAP tiene mucho por explorar y enfocar de acuerdo a sus necesidades. Se pueden informes muy detallados, ya sea de ventas, facturación del día, pedidos, estado de los pedidos, entregas, para posteriormente pasarlo a una hoja de calculo y generar presentaciones muy completas alineadas a el negocio. Muchas de las transacciones permite la fusión y actualización de la información sin necesidad de entrar desde el menu principal. De muchas formas, mientras más aprendes, más tiempo ahorras y mejores resultados puedes lograr.

What problems are you solving with the product? What benefits have you realized?

Aumentar volumen de solicitudes atendidas. La capacidad de expansimiento del SAP es enorme, no te limitas a lo que tiene, puedes pensar y alcanzar mucho más.

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Customer Service Team Manager
Construction
Enterprise
(1001-5000 employees)
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"Great CRM Software"

What do you like best?

SAP CRM is a pleasure to use. It is a very reliable program and is easily integrated with other SAP modules, such as the ERP, and Business Warehouse (as we currently have in my organization). We have a complicated setup across numerous locations and countries, and our SAP CRM is able to handle these situations so that each region and country has clear data and functionality.

What do you dislike?

Although I enjoy using the SAP CRM, there are many Sales people in our team who do not because they find it difficult to use. It is not always the most user-friendly, especially for new users. To be able to use the SAP CRM effectively, you need a lot of training and patience, and it helps if you understand how the software works. The most difficult thing for people to understand is how to make changes in the program and what they will affect.

Making changes and testing is also very time-consuming and labor intensive.

Recommendations to others considering the product:

SAP CRM is a great program, but you must be comfortable using it because it can be overwhelming for beginners. If you know how to properly utilize all the functions that this software has, then it can be a great tool that will greatly improve your sales and marketing efforts.

What problems are you solving with the product? What benefits have you realized?

The SAP CRM handles our entire sales process and client management and is integrated with our other enterprise software. We use it for pipeline creation and forecasting, and to create and keep track of leads and clients. Without the SAP CRM software we would not be able to effectively run our Sales department, and our marketing department would greatly suffer as well.

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Javier Zapata
Mid-Market
(201-500 employees)
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Verified Current User
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"Outdated GUI but gets the job done gets the job done"

What do you like best?

The security the platform offers and its robustness in that area is a plus.

What do you dislike?

The platform feels sluggish at time, the GUI is outdated and downtime is somewhat common

Recommendations to others considering the product:

The product is mature and offer great benefits and features

What problems are you solving with the product? What benefits have you realized?

Managing customer’s relationship and order part replacements to meet SLAs

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Customer Operations Specialist
Chemicals
Enterprise
(1001-5000 employees)
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"Not User Friendly, Contains Huge Amounts of Data"

What do you like best?

I like the amount of information you can store in SAP CRM. It is (relatively) easy to search the database, and you can store search parameters if you want to. We take advantage of automated emails to help with the workflow in SAP CRM. I like that this pulls so much information from SAP.

What do you dislike?

The interface is not intuitive, so it can be confusing if you are reviewing areas that you are not familiar with. I wish it could push information to SAP - as far as I know we can't do this. CRM runs very slowly at times and has a tendency to time out on occasion. It does not seem to be as stable as SAP.

Recommendations to others considering the product:

While it fills a void, I think there may be more products out there that are more user friendly.

What problems are you solving with the product? What benefits have you realized?

We keep customer complaints in SAP CRM. This allows anyone from the company to search and view them. It also pulls in a lot of information from SAP attached to the complaint.

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Resolution Expeditor
Retail
Enterprise
(10,001+ employees)
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"Practical Functionality and Reliability "

What do you like best?

I love the reliability of SAP, it would rarely crash on me. Helps with consolidating software to help promote productivity among associates. Not as useful as Salesforce but still a great alternative. Fantastic for case management and customer interactions. The analytics help with keeping track of product, vendors, and service providers.

What do you dislike?

Load time to access the software was a bit long. Time consuming to launch software but once it is up we are good to go for the day.

Recommendations to others considering the product:

Also look into Salesforce as an alternative.

What problems are you solving with the product? What benefits have you realized?

As I previously stated, helps with tracking product, vendors, and service providers. To help improve out services and product sold through the store and service field team.

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Director, Financial Planning & Analysis
Entertainment
Enterprise
(10,001+ employees)
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"Open Source for Great Customization"

What do you like best?

SAP allows for a plethora of add-ins, making it a great base software for several business units. As someone in finance, having the ability to create custom reports with sub-ledger capture makes for unlimited possibilities in tracking revenue and expenses.

What do you dislike?

The user interface is quite unfriendly and the overall feel of the application is dated. When logging in, you may think you're stepping into an early 2000's program. What's under the hood is incredible, but navigating through each "T-code" requires a road map.

Recommendations to others considering the product:

Understand your GL hierarchy early and build correctly to avoid pain later.

What problems are you solving with the product? What benefits have you realized?

Everyday accounting - AP, AR, P&L & B.S. We extract actuals as well as input forecast into SAP, so it's a once stop shop for budgeting. The other add-ins utilizing SAP - Business Warehouse have allowed us to create several forecasting tools as well.

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US
Enterprise
(1001-5000 employees)
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"SAP CRM review"

What do you like best?

IT is very very comprehensive. I feel like if you can think of it, SAP can do it. There are so many functions, abilities, builds, and options to work with. The information that it contains is awesome.

What do you dislike?

While there are so many options, that also means that this is a very complex and sophisticated piece of equipment. Essentially, it is not always the easiest to use, and there can almost be too many options.

Recommendations to others considering the product:

None, just different levels for ease of use because not all corporations or users need the same complexity

What problems are you solving with the product? What benefits have you realized?

Communications, trainings, documentations of employees, development, modules to keep up, 360 reviews and other surveying

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U
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"A useful system that you can tailor to your needs"

What do you like best?

You can do so much with SAP and change it to fit the needs of your business. An example is a hard stop being but in when planning an order that requires a purchase order number be used to ensure that purchase orders get used on every order.

What do you dislike?

The basics of how to use SAP seem simple, user friendly and straight forward really making SAP work for you takes a lot of know how.

Recommendations to others considering the product:

Spend time learning how to use this system and come up with ways to make it work for you.

What problems are you solving with the product? What benefits have you realized?

Catching duplicate POs via popup when a two of the same PO are put in is a very helpful way not to have those costly duplicates.

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U
Mid-Market
(201-500 employees)
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"Sometimes Good.. Other times, Not So Much.. "

What do you like best?

It was definitely a full-scale enterprise application capable of handling many aspects for a large company. It was also possible to make modifications to the platform which is very practical when a company has many business segments.

What do you dislike?

From my experience, the major upgrades were not without pain not only in the short term but long term as well. Sometimes the impact was felt for months afterwards that severely affected FDA compliance issues, putting both the company and customer at risk. Working with tech support felt less than stellar.

Recommendations to others considering the product:

make sure to shop around.

What problems are you solving with the product? What benefits have you realized?

It was very helpful in allowing us to reformat our customer portal, which alleviated more traffic coming into the call centers and also allowed customers to see the status of their submitted cases, depending on the way the case was created.

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U
Enterprise
(1001-5000 employees)
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Verified Current User
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"Easy to navigate"

What do you like best?

Its a robust programn however very easy to use. Once you know the ins and outs you can find any and all information with little to no effort.

What do you dislike?

Until you know what you're doing itcan be overwhelming however with proper guidance and fiddling you can get there.

What problems are you solving with the product? What benefits have you realized?

Links emails and sales navigator which are other applications u run on a daily basis so it's easier to find out more information at a quicker pace.

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UC
Enterprise
(1001-5000 employees)
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"Don't use for enterprise "

What do you like best?

Funnel tool is nice to show accounts on map. Nice that it works well

What do you dislike?

To many levels To it. It's not fluid and crashes a lot. Mobile app is not easy to use . Takes to long to search accounts. As a regional Account Manager in the field i spend to much time searching for accounts and having a good mobile crm crucial. SAP is not the answer. Can't handle large amounts of data and doesn't integrate well with other Microsoft tools. Times out all the timeZ

What problems are you solving with the product? What benefits have you realized?

Nice to be able to forecast in SAP which has been helpful. But it takes to long and is clunky.

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U
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"The difficulty of using SAP "

What do you like best?

This software we used for inventory purposes of our products was the most difficult one I have used yet. The only positive I can take for it is it challenged me daily. I was not all that technologically advanced but now I am more confident in my ability to use this type of system/

What do you dislike?

It's difficult to get train and get the hang of if you have no experience in it. You can also easily mess up on it and not understand what key you typed in wrong.

Recommendations to others considering the product:

Get all the training you can on it before you set off on your own!

What problems are you solving with the product? What benefits have you realized?

Inventory

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UI
Enterprise
(10,001+ employees)
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"Simple & Clean "

What do you like best?

Simple and clean, easy to use. The interface is pretty basic which lends well to usability.

What do you dislike?

Buttons are kind of small, not much customization can be done.

Recommendations to others considering the product:

SAP is universal and used by many companies, so it's a good tool to be familiar with. The interface does not always work the same as other platforms (ability to right-click, double click, etc.) but overall it's pretty easy to use and there are shortcuts to accessing the areas you need.

What problems are you solving with the product? What benefits have you realized?

Great for billing and reports. Downloading and exporting reports is easy.

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UA
Enterprise
(10,001+ employees)
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"SAP CRM"

What do you like best?

There is so much data storage capacity on this software that it is a one-stop shop for everything you need for a project. I am on SAP CRM almost daily to download proposals and budget sheets to review upcoming projects.

What do you dislike?

I am not really fond of the interface as it is not user-friendly and often crashes in the middle of downloading spreadsheets or documents.

Recommendations to others considering the product:

Not the best software in terms of interface but easy for people to obtain data they need in a timely manner

What problems are you solving with the product? What benefits have you realized?

SAP CRM allows us to store and keep track of customer data such as proposals, emails and budget sheets that everyone can access to. It is also a resourceful tool for us to look up past data when needed.

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Digital Strategist
Information Technology and Services
Enterprise
(10,001+ employees)
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"No one understands it"

What do you like best?

Reports are the best and it's great when everyone does applies the same logic

What do you dislike?

No one seems to know how to use it. No one is following the same business rules. And it keeps changing the configuration.

Recommendations to others considering the product:

Make sure that training is done across the board and thoroughly along with testing before it is rolled out to others

What problems are you solving with the product? What benefits have you realized?

It was supposed to combine a variety of other databases. However too much programming is getting done on the fly so no problems are getting resolved.

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UR
Enterprise
(10,001+ employees)
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"Could be better"

What do you like best?

Once you know how to use it, it's easy to use. It holds a lot of customers and organizes it easily. It can be easily searched and narrowed down if you're looking for a specific search field.

What do you dislike?

It's not intuitive. It takes a while to become comfortable with the format and understand how to use it.

What problems are you solving with the product? What benefits have you realized?

Customers are all online and easy to find. It's easy to send quotes and other things directly to them

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Inside Sales
Mid-Market
(51-200 employees)
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"SAP is for you~"

What do you like best?

I love the way you can get ALL the info that you need to get within one program. Once you learn the keys you can get around the system so easily!

What do you dislike?

It is hard to learn all the key codes to access different areas of the system.

Recommendations to others considering the product:

Learn the key codes first.

What problems are you solving with the product? What benefits have you realized?

We have solved inventory issues with SAP CRM so easily and effortlessly. All you have to do is print reports and you can see errors immediately.

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IC
Mid-Market
(501-1000 employees)
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"Old and Outdated CRM from SAP"

What do you like best?

One of the good features of this software that I liked is it's call center management. Another pro is that, since it is a SAP product, it has powerful integration with other SAP systems. It's social media integration is problematic.

What do you dislike?

Frankly, there is not much I like about SAP Customer Relationship Management. It can be considered as a key component of SAP Business Suite. Our marketing, sales and the after-sales departments had trialed this software to get leads, and for tracking sales and cross sales and as an interface between our technical teams. That's where I came in and this was version 7.0. But, we had to give it up since it had a poor user interface in comparison to many other CRM software's. We eventually settled on SalesForce.

Recommendations to others considering the product:

If you aim on planning on getting cloud systems or SaaS and if you have multiple SAP products, I'd suggest it is better to get either SAP Hana or SAP C4C. Else, SalesForce it is.

What problems are you solving with the product? What benefits have you realized?

Since we had multiple SAP products, it was easier to working and integrating it with our current environment.

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UA
Enterprise
(1001-5000 employees)
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"SAP CRM is a great tool!"

What do you like best?

I really liked how the SAP CRM integrated easily with my customer's systems and how easy it was to run reports.

What do you dislike?

There was not much to dislike, I only wish it was a more affordable platform so more of my customers could use it too. Maybe if they made simpler versions at a lower cost, that could be really beneficial.

Recommendations to others considering the product:

Do a data clean up to the best of your ability before switching. It makes a world of difference!

What problems are you solving with the product? What benefits have you realized?

I am able to complete reports for my customer and extract them to an Excel spreadsheet with ease. I like how well it works with Office because all of my customers are able to use my reports.

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SP Inside Sales
Machinery
Enterprise
(5001-10,000 employees)
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"Very useful and top notch "

What do you like best?

It runs smoothly for our every day Work, runs smoothly very easy to learn, tracks fast and easy to navigate.

What do you dislike?

Can be boggled down when others are on at the same time. Wish you could set up things of your own settings Better.

Recommendations to others considering the product:

Use this product for your company, easy to learn and love the processes

What problems are you solving with the product? What benefits have you realized?

We are cruising through our ordering processes day to day for this. We use to process, invoice and others.

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Director, Large Deals
Information Technology and Services
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"SAP CRM - A powerful CRM Application"

What do you like best?

SAP CRM was a trend setting product which ushered in SAP's entry in the CRM Market. With its fluid UI, ability to provide operational reporting, seamless and intelligent integration with ERP and BW it is a superior CRM product in the market for heavy users. The UI was path breaking from SAP's GUI and gave a fresh look at what SAP was capable with front end. The dynamic charts and graphs which came with search were very well appreciated by the end users.

What do you dislike?

The Product itself was quite complete for CRM portfolio in sales and account management the Outlook integration and Marketing functionalities were a little buggy and were not very user intuitive. SAP was slow in adapting this product to the cloud era and a mobile friendly front end.

Recommendations to others considering the product:

If you have SAP ERP as the backend then SAP CRM is the best choice for getting the synergy benefits. The Opportunity management and Account management is very smooth giving sales reps a 360 degree view of the customer. SAP CRM should be deployed for managing the heavy tasks of Customer relationship management, Marketing and Service. Customers considering other cloud based CRM solutions should keep in mind the integration efforts and loss of seamless data about Customer Order history and Lifetime Value during the sales process. Customers who require a lightweight front end should consider the mobile app accompanying SAP CRM or Cloud for Customer which gives the flexibility the sales reps on the move need.

For Service Customers SAP CRM has excellent features like Multi Resource scheduling, dynamic matching of service needs with competences and skill of service resources etc.

What problems are you solving with the product? What benefits have you realized?

SAP CRM was used to manage New Business(Opportunities), Farming Business( Keeping existing clients through Continuous improvement programs), and also measuring Lost business for calculating market share. SAP CRM opportunity management was able to provide a solution for recording and analysing all of the above. Opportunity management process was done using various excel sheets and manual tasks which was highly simplified with SAP CRM including integration to the order management solution in SAP ERP.

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Enterprise
(1001-5000 employees)
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"SAP CRM to manage customers"

What do you like best?

I like how the program is easy to use and stores all the information I need. It is nice to access customer's information and see what a previous salesman did before me.

What do you dislike?

The program seems to lag a bit but maybe that is just our internet connection.

Recommendations to others considering the product:

SAP CRM is a well rounded program and makes it easy to manage your customers. It also allows other to see your progress and also see things that have stalled which offers them a chance to suggest something else that may be successful.

What problems are you solving with the product? What benefits have you realized?

Aside from sales I also do some technical support. I like being able to track customer issues because sometimes people try to claim the same problem multiple times and CRM makes it easy to track.

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UH
Enterprise
(1001-5000 employees)
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"Massive database with more information than one person could possibly need. "

What do you like best?

SAP has every piece of information we need about students all in one place. If you know how to use SAP correctly, you can access information quickly and easily.

What do you dislike?

If you don't have exactly the right "permissions" it might be a challenge to find what you're looking for. It is important to know what your job will require of you before you start using SAP or you will run into roadblocks along the way.

Recommendations to others considering the product:

Find adequate training and an administrator who is very fluent in the languages of SAP. If it were not for pretty extensive training and an SAP Administrator who knows the ins and outs of the program, I would not be using SAP as easily as I do today. Understanding certain codes and filters makes finding information and pulling reports much easier.

What problems are you solving with the product? What benefits have you realized?

Multiple offices and departments can add and update information. It cuts down on calls and emails between departments when all of the information is one central location and it can be constantly updated.

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AF
Enterprise
(1001-5000 employees)
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"Not the best"

What do you like best?

Hard to answer, maybe the fact that you can export data - because once you're working outside of the CRM system, things become much easier.

What do you dislike?

How clunky it is, how slow things happen, how difficult it is to get things done quickly.

Recommendations to others considering the product:

Think long and hard about this. Ask to preview it, and make sure you preview other leading competitors like Salesforce.

What problems are you solving with the product? What benefits have you realized?

The fact that it is slow and burdensome for a salesforce to utilize on a daily basis.

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Food & Beverages
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"Great and reliable "

What do you like best?

Great program and reliable. little difficult to use at first without any background in these programs.

What do you dislike?

Difficult to use and may require spending time learning the system.

Recommendations to others considering the product:

Can be a very useful program, but can be very mindblowingly overwhelming to new users. especially with ones that arent that familiar with computer systems.

What problems are you solving with the product? What benefits have you realized?

Handles sales process better than we thought we could without using it. Very effective with no glitches.