# SAP Sales Cloud Reviews **Vendor:** SAP **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 997 ## About SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities ## SAP Sales Cloud Pros & Cons **What users like:** - Users value the **ease of use** in SAP Sales Cloud, enhancing performance and ensuring smooth functionality. (101 reviews) - Users value the **strong integration capabilities** of SAP Sales Cloud, enhancing efficiency and providing a unified customer view. (65 reviews) - Users value the **easy integration and insightful analytics** of SAP Sales Cloud, enhancing efficiency and performance measurement. (61 reviews) - Users benefit from the **easy integration** of SAP Sales Cloud, enhancing efficiency across multiple systems and processes. (60 reviews) - Users value the **centralization of customer data** in SAP Sales Cloud, streamlining pipeline management and enhancing team alignment. (58 reviews) - Reporting (50 reviews) - Automation (49 reviews) - Efficiency (46 reviews) - Users value the **feature richness** of SAP Sales Cloud, enhancing sales management and customer engagement effortlessly. (46 reviews) - Seamless Integration (45 reviews) **What users dislike:** - Users report a **steep learning curve** with SAP Sales Cloud, making user navigation frustrating and complex. (86 reviews) - Users experience **limited customization** options in SAP Sales Cloud, making it challenging to adapt to specific organizational needs. (49 reviews) - Users find the **complexity** of SAP Sales Cloud challenging, particularly with implementation and the steep learning curve. (41 reviews) - Users find the **interface not intuitive** , complicating navigation and making the initial setup challenging. (37 reviews) - Users find the **price tag high** , influencing decisions to consider alternative solutions despite the product's overall quality. (36 reviews) - High Complexity (33 reviews) - Users experience **slow loading times** that hinder their ability to efficiently utilize SAP Sales Cloud features. (29 reviews) - Slow Performance (25 reviews) - Time-Consuming (24 reviews) - Integration Issues (23 reviews) ## SAP Sales Cloud Reviews ### 1. SAP - The CRM for this new normal **Rating:** 5.0/5.0 stars **Reviewed by:** Kowshick P. | Zonal Manager- Business operations, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM is one of the BEST CRM, it is very easy to use to intuitive and help the user to have a great management experience. It is having the verious functionality and flexibility features to handle the customers and their needs and data in a vvery effective way!!! SAP CRM not only helps in the Customers management but also helps in the travel management reimbursement claims and so far. It 's sophisticated use cases which provides he tangible results what is required from the users end. It also added great advantage for the small scale busineeses in cost cutting to avoid usage of more number of software and tools in a highly determined and available to to be in supercool features **What do you dislike about SAP Sales Cloud?** By comparing other CRM'S, SAP CRM is liitle bit difficult to learrn and very easy to work on it. and also managing with other SAP machines are bit costly it requires more functionalities and configurations to perform. **Recommendations to others considering SAP Sales Cloud:** I strongly recommend that SAP CRM act as a One stop solution for the ticketing, travel reimbursements, expense management and also helps in the customer relation ship management as well. As I mentioned earlier, SAP CRM will make huge difference in a small scale industries especially in terms of cost cutting. people really in need of such kind of software kindly go for it once. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Initially it was very hard to managing the customers aka clients, wfter the pandemic hits. We faced a huge problem in terms of meetings and prospects interactions. at that we are managing the users data in excel files only. but the scenario is entirely changed while the SAP CRM is came in to the picture. It helped and still helps us a lot in terms of high degree custo,ers management and hadling their data as well. i recommend it is a one stop solution for the users who are searching for the software like this ### 2. Excellent cost to benefit offerings **Rating:** 5.0/5.0 stars **Reviewed by:** Nimisha O. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about SAP Sales Cloud?** Accessibility, reliabilit, helps cut overhead capital costs and ease of oberability **What do you dislike about SAP Sales Cloud?** Integration with multiple platforms can be improved **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is easily accessibile and a very reliabile tool. On premises systems can have a lot of burden on capital expenditure and maintenance. Administrative costs also have to be factored in. And that's where SAP sales cloud gives you a good saving by cutting down on all these costs. ### 3. A worthy solution for enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Ayushi M. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about SAP Sales Cloud?** I have been using this software in my last organization - RWS Moravia for implementing a POC and this is one of the most effective solutions I have ever used. The capability to manage cross-functional modules and end-to-end support is amazing **What do you dislike about SAP Sales Cloud?** I did not like the complexity but in some time the user gets comfortable easily **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales Modelling, CPQ, Sales Commissions, and complete sales view of the enterprise ### 4. Simple, Friendly and Robust platform that you can rely upon! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about SAP Sales Cloud?** SAP's 360 degree views and easy of use while incorporating multiple c2c business correspondence all in real-time made alot of difference to our business management capabilities. **What do you dislike about SAP Sales Cloud?** UI/User-friendliness is always a problem with SAP products. Also, the scope of operating various sub-tasks are deep and too involved for a quick business to understand and implement. **Recommendations to others considering SAP Sales Cloud:** While it's a great addition to your large business group, the level of unwanted sophistication it brings to the table has to be noted. Several POC's from our team proved other niche tools (salesforce, freshworks) had easier CRM interaction. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Proper omnichannel b2c | c2b interactions, operations management. Customer (modern trade) analytics and business operation key performance indicators are fuelled by SAP CRM. ### 5. Review for SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Vasanth L. | Technical Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2021 **What do you like best about SAP Sales Cloud?** The SAP CRM provides a great customer relationship solution by providing valuable insights and processes, which offers an excellent experience across all areas. It provides various features like contract management, pipeline management, task assignment, performance reporting, database management, contact management, etc. The CRM modules are well defined and organized, which helps users to solve customer-related issues with ease. **What do you dislike about SAP Sales Cloud?** The vast software requires lots of study and research before working on it. When compared to other CRM's, SAP software is pretty hard to learn and understand as the user interface is not attractive. Since the tool comprices of multi modules, the navigation to all corner cases are not clear. **Recommendations to others considering SAP Sales Cloud:** People who wish to have a single point tool for all the customer relationship management activities can use the SAP modules that offer all the management and process in detail. SAP provides good documentation and support to carry forward the operations. Compared to other CRM solutions, SAP lags with respect to understanding and performance usability. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I'm able to provide a clear-cut solution to customers relations by providing multi-featured modules of SAP. All the managment activities, assignment, reporting modules helps in solving issues related to customer relationship. It provides a single point interface where all the operations and activities can be handled. The tool provides complete documentation and support to handle the operations within. ### 6. Easier Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about SAP Sales Cloud?** I live the format that SAP Concur is implemented. You can easily find your open reports and attach your receipt to submit an expense **What do you dislike about SAP Sales Cloud?** So far, I could not see my historical data. One day, by accident, I submitted the wrong attachment and got declined with a duplicated explanation but couldn't see the previous file. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Concur is the application that I use and it's benefiting me while I report my expenses to Payroll Team. ### 7. Customer Relations made easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM is a great product to manage all cutomer business process like Sales, Marketing and Services efficient and make the organization focus more on strategic areas **What do you dislike about SAP Sales Cloud?** SAP CRM is onpremise solution and implementation time is longer compared to its cloud products of competetion like SALESFORCE etc. **Recommendations to others considering SAP Sales Cloud:** SAP CRM is a very good product for large enterprices and specifically if they are using SAP ERP like ECC or S/4HANA. For SMB orgnizations they can consider SAAS products which can be easily deplyed faster **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM can efiiciently make all the cutomer business process easier across SALES, MARKETING and Services. ### 8. SAP CRM Review! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about SAP Sales Cloud?** As a part of SAP business suite, SAP CRM provides all customer focused business area support in marketing, sales etc. With the help of CRM analytics we can gather information about various key factors like customer. Along with CRM, SAP also provides SAP CRM Sales which is used to implement various sales implementation like telesales, enterprise sales etc. **What do you dislike about SAP Sales Cloud?** There is nothing to dislike about SAP CRM. It is the best in market when compared to other products for CRM. **What problems is SAP Sales Cloud solving and how is that benefiting you?** One of the key benefits of using SAP CRM is improving existing relationships. Features like remainders, invoicing, smart messages, marketing delivery etc are provided by SAP CRM which is very helpful in maintaining relationships with customers. ### 9. Sales simplification is guarantees **Rating:** 3.0/5.0 stars **Reviewed by:** Anshuman S. | Domain Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about SAP Sales Cloud?** I had got a chance to yse this tool and it is one of the finest tools of all competitors **What do you dislike about SAP Sales Cloud?** The pricing is on a higher end it could be lower **What problems is SAP Sales Cloud solving and how is that benefiting you?** It has benefit us in the end to end process management of sales and products ### 10. Real time insight for better result. **Rating:** 4.0/5.0 stars **Reviewed by:** Asif K. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about SAP Sales Cloud?** For backup security data. I am in love with their support team . **What do you dislike about SAP Sales Cloud?** Don't allow direct SQL. Another reason is for history . We don't have any option to stay on previous upgrade . **Recommendations to others considering SAP Sales Cloud:** It's cost saving . Most of the people thinks about cost first. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It's help to stock data and confidential information securely. ### 11. SAP CRM FOR LOGISTICS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about SAP Sales Cloud?** User friendly for all level in logistics to obtain reports **What do you dislike about SAP Sales Cloud?** Not upgraded easily as per requirements and needs a lot of backend work to upgrade the tool **What problems is SAP Sales Cloud solving and how is that benefiting you?** Helps for logistics service providers the details of truck allocation ### 12. Robust & wholesome **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh K. | Test Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2022 **What do you like best about SAP Sales Cloud?** Sap crm captures all minute and major details about all your customers. **What do you dislike about SAP Sales Cloud?** Expensive and cost of maintenance is quite high **What problems is SAP Sales Cloud solving and how is that benefiting you?** Having all customer centric data in one place ### 13. Great tool for managing high volume customer base. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about SAP Sales Cloud?** As a technical consultant, I like the fact that the tool can be integrated to many 3rd party programs and API's. This makes it easy for the stake holders to find all the data in one place. I highly recommend SAP's CRM tool for someone with a high customer volume where thousands of orders are processed daily. The product can be customised for your business. **What do you dislike about SAP Sales Cloud?** Though SAP's CRM tool is very helful but the license is expensive and requires experienced professional to migrate data from legacy system and for any customisation that you need. An individual cannot maintain or manage the system alone. **What problems is SAP Sales Cloud solving and how is that benefiting you?** According to me, Data Management and Reporting is the best part of SAP C4C and how its ability to integrate with 3rd party apps. Sales and Service tools offered by the SAP allows you to not only maintain customer & transaction database but it also lets you automate the day-to-day process. ### 14. Sap cpq best tool for configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Deepa D. | Sr. Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2022 **What do you like best about SAP Sales Cloud?** it is easy to configure and UI is fast c **What do you dislike about SAP Sales Cloud?** it require python scripting and its tenet is costly **Recommendations to others considering SAP Sales Cloud:** highly recommended for making quotes faster **What problems is SAP Sales Cloud solving and how is that benefiting you?** it configures the quote page faster ### 15. SAP CRM is good tool from SAP **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil L. | Sr. Consultant SAP BASIS, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM application is a very good tool from SAP to have the customer, I like the best part of its automation as it has lots of flexibility to automat the things based on customization requirement from customer. **What do you dislike about SAP Sales Cloud?** SAP CRM application some times issues with fetching data, which is performance point of view is slowness. **Recommendations to others considering SAP Sales Cloud:** Those who needs to track the sales, this is the good tool for them. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is good tool to analyze the regular sales activity, tracking of the activities good. ### 16. One of the best; Hard to master; Fruitful application in the palm of your hands. **Rating:** 5.0/5.0 stars **Reviewed by:** Gio-Gahar D. | Marketing Associate, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SAP Sales Cloud?** The ingenuity of the application throughout the years became clear that SAP CRM's one of the best tools for a Marketing Employee can have, aside from SalesForce & RightNow. **What do you dislike about SAP Sales Cloud?** A few things I'm not too fond of SAP CRM's are the complicated tabs that could have been optimized to a simple one. Also, if SAP CRM or the company that made SAP CRM could be optimized further to be UI & UX-Friendly for users, it would greatly help. **Recommendations to others considering SAP Sales Cloud:** My advice is that master first the navigation for completing or filling up customer/client's basic information and encode them right away, rather than directly completing everything in one go. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Covering customers/clients basic information, encoding deliverables or job orders and as well as, coordinating with the distribution manager/supervisor has made it easy. It quickly benefited the company that where I was working for previously. ### 17. I loved the software **Rating:** 4.5/5.0 stars **Reviewed by:** Anup C. | SAP SD consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about SAP Sales Cloud?** It's completely user friendly and highly effective **What do you dislike about SAP Sales Cloud?** That it's on cloud database and should be on multiple database and should be user friendly **What problems is SAP Sales Cloud solving and how is that benefiting you?** It's helpful in job and business both ### 18. Working with SAP cloud is more user-friendly and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Satyaranjan M. | SAP Developer II, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about SAP Sales Cloud?** User Friendly. very helpful for users. Mainly report perpose. **What do you dislike about SAP Sales Cloud?** Nothing like that. Still not found anything. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Mainly using having difficulty use the SAP locally. Now they can access the KPI report, Sales anywhere without any issue. ### 19. Best product management software for sales industry **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul V. | Assistant Bid manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2022 **What do you like best about SAP Sales Cloud?** I liked the featured that helped me manage my product sales very well **What do you dislike about SAP Sales Cloud?** It is not easy to learn and it requires some time **What problems is SAP Sales Cloud solving and how is that benefiting you?** It has end to end product management features ### 20. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about SAP Sales Cloud?** The UI, user experience,compatibility and most importantly the security of the product is mindblowing. **What do you dislike about SAP Sales Cloud?** The product could be be cost effective ,since many of the SMB users are avoiding to using SAP **Recommendations to others considering SAP Sales Cloud:** Best CRM solution, just do for it **What problems is SAP Sales Cloud solving and how is that benefiting you?** It allows a sales professional to carry his data anywhere in a most secure way, and it could be the best product to win a customer. ### 21. review about SAP 750 **Rating:** 4.5/5.0 stars **Reviewed by:** Marotha A. | Senior Quality Assurance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2022 **What do you like best about SAP Sales Cloud?** all things are available here, its very useful to maintain any organization, in pharma industry it's most valuable software to maintain all material, it UI is easy to handle. **What do you dislike about SAP Sales Cloud?** annual maintenance takes too much time . **What problems is SAP Sales Cloud solving and how is that benefiting you?** It maintains all activity in any organization, it takes care from a batch distance to dispatch such as purchase, vendor management, and SAP inspection. performance also increases of our organization. ### 22. An intuitive platform to manage business process smoothly **Rating:** 3.5/5.0 stars **Reviewed by:** Arpit D. | CRM Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about SAP Sales Cloud?** Ease of business and scalability for cross-functional collaboration **What do you dislike about SAP Sales Cloud?** I do not dislike anything about this software **What problems is SAP Sales Cloud solving and how is that benefiting you?** It helps the HR connect better with people and this results in better engagement for employee-employer relationship ### 23. SAP SALES CLOUD IS VERY MUCH USER FRIENDLY AND FEATURES PACKED FOR THE BUSINESS ENTITY AND CORPORATE **Rating:** 5.0/5.0 stars **Reviewed by:** Rangesh b. | SAP Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about SAP Sales Cloud?** User friendly High performance Complete B2B Easy access Security Reliability Wide subscription for specific business needs Cross platform **What do you dislike about SAP Sales Cloud?** Over expensive User experience need to be updated **Recommendations to others considering SAP Sales Cloud:** Highly recommended **What problems is SAP Sales Cloud solving and how is that benefiting you?** Complete B2b cycle Easy to access Cross platform ### 24. The sap sales Cloud deployment option is a boom in Cloud commununity. **Rating:** 4.5/5.0 stars **Reviewed by:** Md Taufiaque A. | Sap consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2022 **What do you like best about SAP Sales Cloud?** Smooth online and offline mobile experience **What do you dislike about SAP Sales Cloud?** Learning for new user is hectic and Ui design has to improve. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sap cloud deployement option is great for public community.we can deploy our application for all. ### 25. kick start your Career in SAP by joining this course **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about SAP Sales Cloud?** Best for smooth operation in business function. Maintain integration within the every department of an organization. Sap fi currently using **What do you dislike about SAP Sales Cloud?** Not yet faced any problem working on it Definitely give recommendation for further experience **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP sales cloud sloving lots of manual work. Also no need to save a data every time you work on it. Yes being more productive on it ### 26. It's very effective and time saving **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar S. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about SAP Sales Cloud?** It's a great selling process and get the best leads out of all **What do you dislike about SAP Sales Cloud?** Offline capabilities need to be improved **What problems is SAP Sales Cloud solving and how is that benefiting you?** Changing overall working process with less cost and effective manner ### 27. One of the best tools I have ever used in my entire life **Rating:** 5.0/5.0 stars **Reviewed by:** Bautista R. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about SAP Sales Cloud?** What I liked the most was the amount of operations and transactions that you can carry out within it, it enables you to be able to develop yourself in your own way within the same tool **What do you dislike about SAP Sales Cloud?** a tutorial or user guide is missing so that new users can learn to use it faster. Your understanding may be complex at first if you do not have the aforementioned **Recommendations to others considering SAP Sales Cloud:** be patient since at first it may be difficult to use the tool but in the long run you will be very capable and will have a competitive advantage when you are in the labor market since it is a very required and valued tool by companies **What problems is SAP Sales Cloud solving and how is that benefiting you?** It allows me to keep all the accounting within the tool without having to use another system, it is very convenient to be able to do all this and more from the same ### 28. Its an amazing software used to streamline our all HR operations **Rating:** 4.5/5.0 stars **Reviewed by:** Sakshi D. | Human Resources Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about SAP Sales Cloud?** Cross-functional process management is the most helpful thing **What do you dislike about SAP Sales Cloud?** I do not like anything about it. It is amazing the way it is **What problems is SAP Sales Cloud solving and how is that benefiting you?** Data restoration should be available to prevent data loss ### 29. Review by Tej **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about SAP Sales Cloud?** SAP Sales Cloud is an end-to-end solution. It has huge potential. **What do you dislike about SAP Sales Cloud?** I believe since it is a cloud solution and available to retail businesses, it should have a more multilingual interface. SAP should focus more on making the interface interactive and easy to use, so that a person with minimum technical knowledge. **What problems is SAP Sales Cloud solving and how is that benefiting you?** As on now I do not have direct experience in SAP Sales Cloud ### 30. Useful and very practical, yet, somewhat complicated at first. **Rating:** 4.0/5.0 stars **Reviewed by:** Jesús L. | Credit analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about SAP Sales Cloud?** I like the fact that SAP has multiple functions that help a business to improve its stock and resources control. **What do you dislike about SAP Sales Cloud?** I thinks it is a bit complicated to understand how to use it mostly at the start. **Recommendations to others considering SAP Sales Cloud:** Be very patient when learning how to use it. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Increasing customer satisfaction and also improving sales a bit. ### 31. Working on SAP CRM On-Premise for past 5 years and starting to learn marketing cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about SAP Sales Cloud?** The various types of platform that are available as per user requirements under SAP CRM with backened and interface setup to SAP ERP and third party systems. Ease of use and the UI framework that is business friendly with the cloud solutions being offered now by SAP CRM. **What do you dislike about SAP Sales Cloud?** The various platforms should have the flexibility like Hybris system to makes changes from front end platform instead of making changes everytime from backened that are other than the basic customization. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I am working on CRM web UI issues as well as the customized on-prermise marketing system used by my client. With the new marketing cloud implementation I am learning on how the system helps user send out vairous campaign all together with the segmentation and user data upload functionalties helping to send out the campaign of all types within no time, with options to check how the campaign is performing based on the user response to the campaigns. ### 32. SAP does not focus on their CRM product anymore **Rating:** 2.5/5.0 stars **Reviewed by:** Pranab M. | Senior Application Architect (SAP BASIS & HANA), Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about SAP Sales Cloud?** Easy integration with SAP business suite. **What do you dislike about SAP Sales Cloud?** It's not easy to use. Not user-friendly for the business users. No more innovation. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM helps building relationship of any enterprise with their customer base. ### 33. I like how SAP helps our department maintain accurate data **Rating:** 4.5/5.0 stars **Reviewed by:** Ivy C. | Senior Analyst - Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2022 **What do you like best about SAP Sales Cloud?** I like how SAP helps our department maintain accurate data **What do you dislike about SAP Sales Cloud?** As we are currently further exploring its functions, we can't think of any disadvantage for now **What problems is SAP Sales Cloud solving and how is that benefiting you?** It helps us align our data easily and accurately ### 34. Excellent Cloud platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian J. | SAP Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about SAP Sales Cloud?** Consistent and friendly user experience. **What do you dislike about SAP Sales Cloud?** Bit expensive compared to SAP on-premises **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP helps in getting simple, faster, and trustful reports. Easy to Integrate with other third-party tools. This helps users to enable & utilize business functionality extensively at one single point of source through the replication process of business partners. ### 35. All about SAP CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about SAP Sales Cloud?** SAP CRM is the powerful one that helps to keep the customers intact and to have a good relationship with the customers with their data also post purchasing like service/contract. It is the centralized tool to create the Quotation to Order and further business processing. It also has the call center automation where customers can call and log their issues of the product/service, and the CRM workflow will route it to the concerned team and resolve the issue so that customers problems will be resolved at the earliest.It also has a reporting tool where we can analysis the customers data to make the excellent offers. Even if we need to integrate this with other systems, we can integrate with SAP Cloud Platform Integration on SAP Process Integration. **What do you dislike about SAP Sales Cloud?** There is nothing to dislike about SAP products, cos they will always provide best-in-class solutions. Even if something is reported they will resolve it and will make that feature avilabel in the next release. **What problems is SAP Sales Cloud solving and how is that benefiting you?** The problem depends on business scenarios. When the business scenario is complex, then building solutions will also become complicated. Even in that case, we can reach out to SAP, and they will provide the efficient solution for the problems. ### 36. Well integrated customer management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about SAP Sales Cloud?** Supports centralised business process flow in one system. Helps to improve customer management, engagement and marketing thus leading to increase in sales across the regions and helps to improve the various business scenarios **What do you dislike about SAP Sales Cloud?** Its a heavy tool and the interface is not very responsive and modern. Its an overhead to learn how to use it for an end user and thus remembering all the relevant transactions **What problems is SAP Sales Cloud solving and how is that benefiting you?** Easy to track the customer relatioship, easy to manage the sales across multiple channel. Reporting is easy and it helps a lot in the case management with its wide capabilities ### 37. Not great **Rating:** 1.5/5.0 stars **Reviewed by:** Meghan A. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about SAP Sales Cloud?** Cloud for Customer has the potential to be good. **What do you dislike about SAP Sales Cloud?** The support is terrible. Very hard to figure out admin settings **Recommendations to others considering SAP Sales Cloud:** Splurge for Salesforce **What problems is SAP Sales Cloud solving and how is that benefiting you?** Support, not able to edit records. Hard to know how to admin this program. Not user friendly at all ### 38. SAP CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Guddi M. | Associate Consultant ( SAP PI/PO ), Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2021 **What do you like best about SAP Sales Cloud?** I love the way CRM application manages customers relationships across multiple areas such as sales, e-commerce, marketing etc. It generates higher sales revenue and provide personalized services to the customers. **What do you dislike about SAP Sales Cloud?** To implement CRM system it requires huge cost so it may not be suitable for the small business or enterprises. Although it comes with different price packages so you can choose as per the requirement of the organization. **Recommendations to others considering SAP Sales Cloud:** I would highly recommend using SAP CRM system to manage large businesses. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I used the CRM systems in the sales to manage sales orders,billing,customer orders etc across multiple departments to provide a useful and intuitive solution to the business. Also we used it to provide customer services. ### 39. Sales processes simplified **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about SAP Sales Cloud?** Integration with other applications really helps to automate a lot of the activities **What do you dislike about SAP Sales Cloud?** Too much efforts required in setting up the data which sometimes defeats the purpose **What problems is SAP Sales Cloud solving and how is that benefiting you?** The processes are streamlined such that the non-calue adding activities have been reduced. This enables to focus on the customer and provide better customer service. ### 40. One of the best Software as service platforms in the market. It provides complete solution for cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Syed D. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about SAP Sales Cloud?** The best service of SAP cloud is the ease of integration with our on-premise. It provides both a platform having a cloud for sales as well as services. It is one of the best in the market. **What do you dislike about SAP Sales Cloud?** Overall the product is great and offers great services. Would just like to have a better user experience. **Recommendations to others considering SAP Sales Cloud:** Please consider the user experience factor. **What problems is SAP Sales Cloud solving and how is that benefiting you?** The ease of storage, security of the content and ability to access it with our personal devices. It's capability to handle huge data's without a fractional difference in execution is remarkable. ### 41. Easy to Use - No Frills **Rating:** 4.5/5.0 stars **Reviewed by:** Katie C. | Manager of Events, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about SAP Sales Cloud?** I like that it is easy to use, it is intuitive and an easy all-in-one-stop shop. It makes travel and expense reporting easy as it is all in the same spot. **What do you dislike about SAP Sales Cloud?** I would say that there are not a lot of frills or automation that make it a smooth experience. The tracking ability could also be more detailed. **Recommendations to others considering SAP Sales Cloud:** I think SAP is a great program, easy to use, and a perfect solution if you are looking for a basic option. It is easy to use so it is easier for people to be bought in. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is helping us to be able to do expense reports easily and faster. It is easy to book flights, hotels, and cars for our VIP guests and holds it all in one place. ### 42. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nidheesh J. | Mechanical Project Engineer | Materials Management , Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2022 **What do you like best about SAP Sales Cloud?** User friendly and professional. Enhance sales. **What do you dislike about SAP Sales Cloud?** Hard to find proper training centres, expensive. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Professional help. ### 43. SAP CRM review **Rating:** 3.5/5.0 stars **Reviewed by:** Ubaid N. | Dynamics 365 Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about SAP Sales Cloud?** Having a proper master data is very useful **What do you dislike about SAP Sales Cloud?** Dashboard and performance of the system is not cost effective **What problems is SAP Sales Cloud solving and how is that benefiting you?** Company is having a proper database to ensure all the customers are getting proper support when needed ### 44. SAP CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about SAP Sales Cloud?** The WEBUI of SAP CRM is very easy to configure, and the business role concept is very easy to configure the functionality, which can be used who are intended to use only a specific functionality rather than the traditional PFCG roles. There are other important features for users to configure the layout by the users themself based on their taste. Users can also customize the screens based on their taste as per their flexibility. The SAP CRM has different modules like Sales, Service, Marketing, Interaction sales. **What do you dislike about SAP Sales Cloud?** The performance of the SAP CRM WebUI is very slow. Sometimes if we need to have data from SAP ECC, the system will become very slow because of the middleware stuck queues, Internet latency etc. The system is an on-premise system not a cloud-based platform like the new version of SAP C4 HANA. **Recommendations to others considering SAP Sales Cloud:** SAP CRM is a very good tool but pls consider the speed of the tool **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is used by customer care to have 360 degree of the customer along with this Service Order processing, Service Contract Processing etc. Also wer were using the system for our service engineers to create the service order and notification for the job completed ### 45. It's very competitive and flexible crm for SMEs and lage industries. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2021 **What do you like best about SAP Sales Cloud?** Firstly it's cloud. Pay as you use basis cost of licences. Reporting and analytics features are a big pros. Need not buy any additional product or supporting add on to fulfil reporting and analytics needs. **What do you dislike about SAP Sales Cloud?** Some missing functionalities like TPM and advance marketing features are cons. Needs improvement in these areas and if added to C4C in coming days it will definitely benefit customers dealing in trade and promotions. **Recommendations to others considering SAP Sales Cloud:** I will recommend this product to customers who are looking for salesforce automation . Also recommend for those who already have something for their sales automation but planning to automate their customer support or call center support. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Using for end to end Salesforce automation and reporting. Managers and sales team accross the organization being part of this automated cycle need not worry about data maintainence and refrain using Excel. Also using C4C for customer support for call center to provide after sales support to the customer. Beneficial for AMC support where annual maintainence is required for the equipment installed at customer's site. ### 46. Go for it!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik V. | IT Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about SAP Sales Cloud?** Wonderful Case management, high user friendly and tracking the transactions is cool. **What do you dislike about SAP Sales Cloud?** Case management is not good, often lazy while storing data and UI is not so great. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We use Data Storage functionality in this. It is very helpful for us so far. We did business transformation successfully. ### 47. CRM SAP **Rating:** 4.0/5.0 stars **Reviewed by:** Vinay V. | Vistex Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2022 **What do you like best about SAP Sales Cloud?** Integration with ECC and other platforms to have an ease of fetching the real time data, like product availability, discount, delivery date, invoice,etc **What do you dislike about SAP Sales Cloud?** Integration through IDOCS also means there might be a possibility of incorrect transmission and error handling of that woul be a bit tedious **What problems is SAP Sales Cloud solving and how is that benefiting you?** Order handling, price simulation, discounts. Ease of integration to other platforms including SAP ### 48. Best CRM Available in Market. Easy to Learn & Use!! **Rating:** 4.5/5.0 stars **Reviewed by:** GITESH G. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about SAP Sales Cloud?** The best thing about this CRM is highly customizable. It's among the most efficient CRM systems developed by SAP that helps users to navigate through the site quickly. The whole interface is very minimal and user friendly. **What do you dislike about SAP Sales Cloud?** The only concern about this CRM is related to performance. The CRM gets down occasionally, but usual queries take a while to process. I wish if the SAP team could fix this issue, then it would be more fun to use this tool. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We have been using this CRM to track our inventory and sales-related queries. It assists from lead creation to the final step to satisfy customers' needs and provides support after-sales. ### 49. Great user friendly software **Rating:** 4.0/5.0 stars **Reviewed by:** Shreya B. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about SAP Sales Cloud?** Really Compatible to use and a great software to run a business more efficiently. It makes my stock management easy to manage and perfect user friendly software. **What do you dislike about SAP Sales Cloud?** Sometimes lagging and slow to load the software (mainly it got lagged between working and if you are doing heavy work), you really need very fast internet connectivity to use the software. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It really help in managing the clients in a great way, provide easy trade support to the user and easy to track your trade history,and help in tracking overall target vs. achievement. ### 50. SAP Hybris Cloud for Customer Insigths **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur C. | Project Manager/SME/Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about SAP Sales Cloud?** When we have SAP as a backend system it works smooth. SAP also provides a lot of support on C4C. All the functions are available and it's user friendly. UI is same now so it's easy to use and manage **What do you dislike about SAP Sales Cloud?** Connecting to backend system is still not that smooth. If any developments are required then there seems to be a challenge. And also it's not as swift as SFDC. **Recommendations to others considering SAP Sales Cloud:** If your backend system is SAP then use SAP C4C rather than SFDC **What problems is SAP Sales Cloud solving and how is that benefiting you?** Mobile apps for both android and iphone. Offline mode is a good feature. Connecting to API's and Google map is also good. We fix a lot of marketing and sales team issues with C4C. When they are out in the market they can do their marketing and at the same time they can take their customer orders and also track the E2E status. Customer fact sheet provides them all the clarity on customers which again is a good feature when connected to SAP as a backend system. ## SAP Sales Cloud Discussions - [Business road map in the next 5 years](https://www.g2.com/discussions/business-road-map-in-the-next-5-years) - 1 comment, 1 upvote - [Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.](https://www.g2.com/discussions/50473-businesses-always-required-customer-relationship-management-services-for-better-growth-and-maintenance-of-the-business-sap-crm-offers-the-solution-for-the-small-and-large-companies-to-get-customer-relationship-management-services-through-the-softwar) - 1 comment, 1 upvote - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) - 1 comment - [View SAP Sales Cloud pricing details and edition comparison](https://www.g2.com/products/sap-sap-sales-cloud/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-05-25+12%3A26%3A10+-0500&secure%5Bsession_id%5D=50c5264c-db9b-4a19-b3ed-1cedabaebbd0&secure%5Btoken%5D=6c3cfeb57a92bfd44e3aab6b3dfd806662b6e10f3919ff3f77a026528b016952&format=llm_user) ## SAP Sales Cloud Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Reflexion CAFM](https://www.g2.com/products/reflexion-cafm/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) ## SAP Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SAP Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,602 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,196 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (2,997 reviews)