SAP Sales Cloud Reviews & Product Details

I love this platform for its robust capability with its SAP ecosystem supporting the Platform. Its capability of tracking sales progress and the ability to monitor makes it a powerful platform tending to the users needs. Its powerful forecasting assist in informed decision allowing teams to focus on areas that the organization needs to take care of. The availability of dashboards makes monitoring of pipeline easier and effective. Review collected by and hosted on G2.com.

Frankly saying to be very efficient in using this platform the user need to learn a lot. The complexity increases with the complexity in workload. This can be eased out with some training sessions from users experienced in this platform. I also wish that the login process was little more easier than its process now. Review collected by and hosted on G2.com.

I use SAP Sales Cloud to manage the entire sales cycle, and it really helps our team with tracking customer interactions and managing sales pipelines. I appreciate how it connects perfectly with other SAP systems like SAP S/4HANA, allowing a seamless view of customer's information such as credit limits and past orders within the same screen. I also really like the 'Intelligent Lead Scoring,' where AI helps our sales team identify which leads are most likely to close, saving us time and effort. Additionally, it eliminates data silos, providing a 360-degree view of customer information across departments. The automation of repetitive tasks like lead routing and follow-up scheduling allows us to focus more on selling, which I find very valuable. Review collected by and hosted on G2.com.

SAP Sales Cloud is a very powerful tool, but it is not very user-friendly for beginners. New sales reps often find it overwhelming and require extensive training to understand the navigation and advanced features. Compared to modern CRMs like HubSpot or Salesforce, the UI of SAP Sales Cloud feels a bit clunky and dated. Navigating between different modules can sometimes feel slow or non-intuitive. Review collected by and hosted on G2.com.

I like SAP Sales Cloud's user interface, credit cycle, and overall dashboard. It's super helpful because I can easily see all my client's reports in a single window and check each client's credit worthiness, which is crucial for my company as we heavily rely on credit business. It also gives me insights into most clients' past product choices, their turnover, credit cycle, and recovery. Plus, the integration with Power BI adds great value. Review collected by and hosted on G2.com.

Sharing particular data to particular clients is a bit difficult, especially if there is a region-based product's sales and prospective demand. I have to either use manual Excel sheets or create separate Power BI dashboards. Review collected by and hosted on G2.com.

What really clicks for me with SAP Sales Cloud is how effortlessly it syncs sales and marketing data in one smart dashboard. It gives me crystal-clear insights into customer behavior and pipeline status, which is pure gold for crafting targeted, automated email campaigns that feel timely and personal. The way it plugs into CRM and marketing tools means I spend less time juggling systems and more time fine-tuning messaging that truly converts. Review collected by and hosted on G2.com.

If I could wish for one upgrade, it would be to make customizing workflows and automation rules a bit more user-friendly. Sometimes the setup feels more like a puzzle than a streamlined process, so smoothing that out would help marketers like me get campaigns running faster and with less technical hassle. Review collected by and hosted on G2.com.

I love how easy it is to track leads and manage deals in SAP Sales Cloud. The interface is clean and straightforward, which makes it simple to stay organized. I never feel overwhelmed or buried in data. Everything is laid out clearly, from contact details to deal stages, so I can focus on selling instead of sorting through clutter. Even when I'm juggling multiple opportunities, the system helps me stay on top of things without adding stress. Review collected by and hosted on G2.com.

It was a bit tricky to set up at first, and I had to rely on a few external tutorials to get things running smoothly. Once it's configured, though, it works really well Review collected by and hosted on G2.com.

I do like the attention to detail and the info it provides but it almost provides too much info! It gives info that I dont want and honestly starts to cloud up what im trying to accomplish, it takes everything from A to Z and beyond... i wish it would just show the pertinent info that I need, not the whole picture and some... Review collected by and hosted on G2.com.

The sheer amount of info!! It provides way too much info on its pages. Also the techs support on the page is slow and honestly im lucky if I get a hold of an actual person. So all in all I would not recommend this app. Review collected by and hosted on G2.com.

I like the great user interface of SAP Sales Cloud, which allows me to customize report layouts. I also spend most of my time using it to get Sales reports, Shipment and Backlog Reports, and check pricing details for all products. It's helpful for uploading pricing, downloading sales reports, generating insights, and integrating with targets for the Sales Team to see progress. This data also plays a crucial role in preparing WBR, MBR, QBR, etc. It's efficient in tracking sales data and creating reports with ease, managing pricing for all products sold to partners, and tracking sales orders and purchase orders. Review collected by and hosted on G2.com.

I find the login process to be time-consuming, and copying and pasting becomes very difficult. I end up downloading data in Excel format just to copy small stuff. SAP should allow more time before logging out due to inactivity and make the copy-paste functionality as easy as using ctrl+C and ctrl+V. Also, the initial setup was tedious and time-consuming. Review collected by and hosted on G2.com.

I use SAP Sales Cloud to streamline, automate, and accelerate the entire sales process, which allows my sales team to focus more on customer engagements and relationship building. I appreciate the collaboration features that keep all sales engineers updated with the latest information. I like the Customer 360 Degree view, Real Time Pipeline management, Mobile Capability, next best action recommendations, and how well it integrates with Google Products like Gmail, Google Calendar, and Google Drive. Additionally, I find it beneficial for linking different departments, especially in the Precast Industry, including Design, Estimation, and Finance. Review collected by and hosted on G2.com.

We encountered several issues with the product. First, customization was challenging; there were specific reports we needed that were not available, and even the customization options did not fully address our requirements. Additionally, the interface was quite complex and not user-friendly, which made navigation difficult. While a mobile app was provided for convenience, it had limitations, and we were unable to access all features through the mobile version. Review collected by and hosted on G2.com.

I like how SAP Sales Cloud gives me a clear, real-time view of my sales activities in one place. It’s easy for me to track leads, opportunities, and pipeline without jumping between tools. The dashboards help me spot trends quickly, and the mobile app lets me update details while on the move. Overall, it helps me stay organized and close deals more confidently. Review collected by and hosted on G2.com.

Customizing the system to match my exact sales process isn’t always straightforward. Small changes often need technical help, and that slows things down. I also feel notifications can be noisy and hard to prioritize. Review collected by and hosted on G2.com.

1. Strong integration with SAP ERP and S/4HANA

It connects seamlessly with SAP’s backend systems, ensuring accurate product data, pricing, inventory, and customer information.

2. Advanced automation and analytics

It offers powerful workflows, sales forecasting, pipeline analysis, and AI-based insights that improve sales efficiency.

3. Ideal for complex B2B sales

Supports CPQ, multi-level approvals, detailed pricing structures, and long sales cycles — perfect for enterprise-level processes. Review collected by and hosted on G2.com.

1. Complex and expensive implementation

Requires consultants, configuration, and integration work; total cost is higher than many competitors.

2. User interface can feel less intuitive

Although modern, the UI is not as simple or beginner-friendly as some alternatives like HubSpot.

3. Limited built-in marketing toolsю Sales Cloud focuses on sales processes, so marketing automation is weaker unless combined with SAP Marketing Cloud. Review collected by and hosted on G2.com.