--- title: SAP Sales Cloud Reviews meta_title: 'SAP Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1002 reviews by the users' company size, role or industry to find out how SAP Sales Cloud works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1002 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SAP Sales Cloud Reviews **Vendor:** SAP **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,002 ## About SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities ## SAP Sales Cloud Pros & Cons **What users like:** - Users find SAP Sales Cloud to have **ease of use** that significantly enhances their overall performance and efficiency. (101 reviews) - Users value the **strong integration with SAP systems** , enhancing efficiency and providing clear pipeline visibility. (65 reviews) - Users value the **easy integration and AI insights** of SAP Sales Cloud, enhancing efficiency and intelligent data analysis. (61 reviews) - Users appreciate the **seamless integration** of SAP Sales Cloud with other SAP systems, enhancing operational efficiency and data consistency. (60 reviews) - Users value the **centralized customer data management** in SAP Sales Cloud, enhancing pipeline management and team alignment. (58 reviews) - Reporting (50 reviews) - Automation (49 reviews) - Efficiency (46 reviews) - Users value the **feature richness** of SAP Sales Cloud, enhancing sales management and customer engagement effortlessly. (46 reviews) - Seamless Integration (45 reviews) **What users dislike:** - Users report a **steep learning curve** with SAP Sales Cloud, making navigation and initial setup frustratingly complex. (86 reviews) - Users find the **limited customization options** of SAP Sales Cloud challenging for adapting to specific organizational needs. (49 reviews) - Users find the **complexity** of SAP Sales Cloud a barrier, leading to a steep learning curve and implementation challenges. (41 reviews) - Users find the **interface not intuitive** , making initial navigation and setup a frustrating experience. (37 reviews) - Users find the **high price** of SAP Sales Cloud to be a significant drawback, affecting their choice of solution. (36 reviews) - High Complexity (33 reviews) - Users experience **slow loading times** that hinder their ability to efficiently utilize SAP Sales Cloud features. (29 reviews) - Slow Performance (25 reviews) - Time-Consuming (24 reviews) - Integration Issues (23 reviews) ## SAP Sales Cloud Reviews ### 1. SAP CRM review **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket M. | Staff Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about SAP Sales Cloud?** - Its user interface - Varied functionalities - No of domains it covers for CRM **What do you dislike about SAP Sales Cloud?** - nothing that comes to my mind right now **What problems is SAP Sales Cloud solving and how is that benefiting you?** - to handle all updates from the customer satisfaction - to maintain a healthy relation with customers ### 2. Awesome Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Manish D. | Functional Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** It covers all aspects of CRM across multiple modules like Sales, Marketing and Service **What do you dislike about SAP Sales Cloud?** For configuration, it takes a little more time when compared to other CRM software in the industry **What problems is SAP Sales Cloud solving and how is that benefiting you?** Providing a one-stop solution for building effective customer relationship ### 3. More than 5 years in SAP CRM proyect **Rating:** 4.0/5.0 stars **Reviewed by:** Mariano R. | Dev Manger, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about SAP Sales Cloud?** It was the first time we could have a 360 view of clients **What do you dislike about SAP Sales Cloud?** The time to configure and the complexity of developing this platform. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We can unit all information about customer experience and the interaction with the company ### 4. Sap Sales CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SAP Sales Cloud?** Has features like Scheduling sales appointment. Sales activity tab. Etc. **What do you dislike about SAP Sales Cloud?** Editing reports for sales cycle something can be need attention. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales analytics, as cloud CRM storage for sales activity. ### 5. effective management of customer relationships in Customer support environment **Rating:** 4.5/5.0 stars **Reviewed by:** Martin R. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** It felt robust, barely stopped working, and it was reliable in regards to information for customers **What do you dislike about SAP Sales Cloud?** it's a little hard to get used to, screens and commands are not that user friendly **What problems is SAP Sales Cloud solving and how is that benefiting you?** All customer info in 1 screen ### 6. Best product for Customer Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil M. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about SAP Sales Cloud?** Good product to generate opportunities and follow with the leads to create new business and customers for the company. **What do you dislike about SAP Sales Cloud?** Lack of opportunity and sales quotations reports. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Generating the new opportunities and creating a blanket agreement with the customers. ### 7. My Extensive experience with SAP CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rajan C. | Tech lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about SAP Sales Cloud?** We use this tool for various purposes. The best part I like Marketing analytics and enterprise sales **What do you dislike about SAP Sales Cloud?** There is no specific area to dislike. But still User interface could be little better **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales and Marketing ### 8. The perfect link between resource planning and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Martin B. | Semesterpraktikant, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about SAP Sales Cloud?** What I like most is the far-reaching possibility to manage marketing expenses or all marketing tasks under the tool and, above all, organize all downstream elements as quickly as possible. All this works especially well because the front end is always very clearly structured and you always have an overview. **What do you dislike about SAP Sales Cloud?** One thing I noticed negatively at the time was the somewhat long changeover time. The numerous tutorials or even PDF documentations are helpful, but in the mass of a major restructuring, it could all be made much easier. All in all, I can only recommend the very good training courses from SAP here for the future. **Recommendations to others considering SAP Sales Cloud:** As mentioned earlier, SAP training should be used to ensure a quick transition from competing software. Likewise, closer contact should be established with the other departments beforehand, as an agile way of working will start in the company thanks to SAP. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We switched to SAP at that time because we wanted to make our resource planning more efficient. The biggest problem was said planning and is now solved very well. All the different work packages from HR, Sales and Marketing can be reconciled with each other and are displayed very nicely thanks to the reports. ### 9. SAP CRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Priya G. | Human Resources Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2022 **What do you like best about SAP Sales Cloud?** SAP is one of the best CRMs to work with; the data flow is smooth and fully automated. It also provided support in marketing campaigns and guided selling. It's the best to enhance the productivity of any department engaged with customers. **What do you dislike about SAP Sales Cloud?** Nothing to dislike, the pricing is bit high a=so not suitable for small business. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer Engagement, Marketing, lead generation ### 10. SAP integrations **Rating:** 4.0/5.0 stars **Reviewed by:** saikrishna b. | Software Engineer 3, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Sales Cloud?** Documentation and sales product under CRM **What do you dislike about SAP Sales Cloud?** Integrations is littler harder than the expected **What problems is SAP Sales Cloud solving and how is that benefiting you?** End users use the CRM so we don't need create new one instead integrate the request from it ### 11. First step of SAP towards Customer Relationship Management **Rating:** 3.5/5.0 stars **Reviewed by:** Venkatesh Perur S. | Solution Architect BPC / FI CO / HANA / BW, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Sales Cloud?** Campaign Management, Marketing was made simpler with CRM **What do you dislike about SAP Sales Cloud?** Integration to SAP ECC / HANA was not present now established with C/4 HANA **What problems is SAP Sales Cloud solving and how is that benefiting you?** Campaign Management, Marketing Targets and Sales Driving ### 12. My Extensive experience with SAP CRM **Rating:** 4.5/5.0 stars **Reviewed by:** pradeep v. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about SAP Sales Cloud?** I like Marketing analytics and enterprise sales **What do you dislike about SAP Sales Cloud?** User interface & User Experience could be much better **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales and Marketing ### 13. SAP CRM The Ultimate Customer Engagement Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Dhawal P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SAP Sales Cloud?** Ease of use and coherent user journey. Does everything you need **What do you dislike about SAP Sales Cloud?** Can get a little complicated at times. Also the pricing . **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer follow-ups and retention. ### 14. Best Tool for Business Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2023 **What do you like best about SAP Sales Cloud?** It's digital selling feature helping our organization to attract more customers by engaging them through digital sales channel. **What do you dislike about SAP Sales Cloud?** There is nothing to dislike about SAP Sales Cloud. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP sales cloud's actionable sales analytics feature helping to get insights to increase sales by understanding the need of customer. ### 15. Greqt **Rating:** 3.5/5.0 stars **Reviewed by:** Neil M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SAP Sales Cloud?** Functionality and features that very simplified. **What do you dislike about SAP Sales Cloud?** Some navigation, but not a big deal to the entire system. Make it simple and user friend I suggest **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer management and feedbacks ### 16. Outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Matthew S. | SEO consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about SAP Sales Cloud?** I found that it was pretty simple and straight forward to use **What do you dislike about SAP Sales Cloud?** That it was outdated, made it. Felt like an update would help tasks become quiclker **What problems is SAP Sales Cloud solving and how is that benefiting you?** It helped me scan produce and keep track in my previous job ### 17. Excellent system with strong integration support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about SAP Sales Cloud?** - Automates customer-related activities such as marketing and sales, customer service etc. - Easy to integrate with other SAP tools & other third-party tools/softwares. **What do you dislike about SAP Sales Cloud?** The user interface is quite complex and requires dedicated effort in training. Also, new integrations require admin approval which usually cause project delays. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It helps us in organizing & storing customers' information which becomes a key feed for our sales, marketing and customer support functions. We essentially are managing customers' lifecycle on SAP CRM. ### 18. Integrated the SAP Cloud for Customer with Microsoft Dynamics NAV ERP system **Rating:** 4.5/5.0 stars **Reviewed by:** Supun B. | Solution Architect , Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about SAP Sales Cloud?** I think the consistent user experience and preconfigured applications and services. **What do you dislike about SAP Sales Cloud?** Customization and integration restrictions are the most highlighted downside. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Specifically, salesforce automation using android handheld devices and processing CRM features such as Customer Visits, Route & Activity Planning, Scheduling, Inventory and Stock Management provisioning etc. ### 19. Great Software that make work life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about SAP Sales Cloud?** Being able to navigate inside of CRM is very user friendly **What do you dislike about SAP Sales Cloud?** At times when the system crashes or freezes the data is moved around. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I am able to find customer Data and the information I need to provide the customer with the most accurate updates that the customer need. ### 20. Best user experience SAP **Rating:** 4.5/5.0 stars **Reviewed by:** sashi k. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2022 **What do you like best about SAP Sales Cloud?** User friendly, enhancement and configuration feasibility on top of data extraction **What do you dislike about SAP Sales Cloud?** No as it gives best user experience with clarity and control to avoid manipulation **What problems is SAP Sales Cloud solving and how is that benefiting you?** Business....integration and transmit of data for an effective supply chain ### 21. Best crm ever I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2023 **What do you like best about SAP Sales Cloud?** Best crm features like sales pipeline management, calender, reports, etc. **What do you dislike about SAP Sales Cloud?** No as such there found to be dislike. All fine. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Best tool we using as customer relationship management for our managing sales customer data ### 22. Establish security for your data and keep everything in order. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy M. | Medical Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about SAP Sales Cloud?** SAP provides excellent services that help improve its use since it has a community of professionals in charge of solving problems, helping to share ideas and answering questions, it also offers a collaboration to organize and store data of all customers or registered users, such as administration in the campaigns, monitoring of customer complaints, reports and analysis, monitoring of the return on investment and as support personalized chats to communicate with customers without problems, it also has a well-structured mobile application can be used quickly since contains a fast connection and is very knowledgeable about the service. **What do you dislike about SAP Sales Cloud?** This platform requires a lot of knowledge since it is a very advanced service for which if you do not know about the application you will have problems when using it for your needs since it contains many functions that can confuse you and cause you to delay or inconvenience the list of product numbers can get you in trouble as they can be confusing and their number sequence can be wrong and waste your time with the list of your projects. **Recommendations to others considering SAP Sales Cloud:** It is ideal and recommendable as a system to organize all your data, obtain follow-up no your clients, and analyze and improve your reports or campaigns, it also contains a very well developed interface, it has a search panel with great speed, it has a design very creative and also connectivity because the browser it contains is well updated and at any time and place you are you will always have a fast connection. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We use SAP to organize our data, whether from our clients, users, projects, or sales, among, others because it offers us a configuration that allows us to analyze our data, customize our reports in the database and carry out an exact and satisfying administration with data from our organization, it is also used as a business tool as they are very extensive and business users fin these marketing tools very intuitive and this improves our productivity. ### 23. +23 yrs of association with SAP **Rating:** 3.5/5.0 stars **Reviewed by:** Sohil M. | Manufacturing Delivery Head - SAP Practice, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about SAP Sales Cloud?** SAP Sales cloud can be seamlessly integrated with SAP ERP which makes it much more robust and meaningful.It's easy to configure based on business needs. Upgrades are periodically provided to enhance its features as per the industry demands/ global needs to keep the product current and compliant with market needs. **What do you dislike about SAP Sales Cloud?** There are areas where SAP Cloud can be improved. The product needs to be more intuitive and user friendly. SAP can analyze certain features available in similar market leading products. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud helps integrate backend ERP to front end sales business. It can be used for B2B as well as B2C sales. If used well, it can improves Sales. Business/organizations which are already on an ERP can integrate with this cloud product. ### 24. Powerful tool and good global product from SAP **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran Kumar M. | SAP PM consultant , Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about SAP Sales Cloud?** It can turns important insights into beneficial action to the customers. There are lot of features such as sales advice, estimation of sales, sales facilitation. It is a comprehensive, integrated suite is designed to accelerate buying process and improve customer experience. Good ROI **What do you dislike about SAP Sales Cloud?** Sometimes it's hard to integrate with third party applications. It contains a lot of functions that leads to a confusion. Difficult to understand for new users. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It provides a consistent experiance irrespective of device which we are using. User interface will look same as in all devices. It integrates with MS outlook and helps to get maximum outputs. It will allow for accurate real time inventory and pricing details ### 25. Sap CRM the powerful CRM tool **Rating:** 4.5/5.0 stars **Reviewed by:** JISMON J. | Branch Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about SAP Sales Cloud?** Provides industry leading marketing solution like multichannel campaigns,social media marketing,cloud management etc... It helps to focus on customer orient sales process.it was easy to learn and customizable tool.this tool is also great for storing and organising data. **What do you dislike about SAP Sales Cloud?** Sap needs more user friendly.this software is quiet complex because of this.some problems with the client arises.much more due to misinformation of the user than the tool itself. Code based transactions slow the system some times.one of my client was said the above pros. **Recommendations to others considering SAP Sales Cloud:** You want to easily manage your business .like to manage your client and information.and need a sales forecast.you must go with sap CRM it will help you to grow your business with clent satisfaction. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Interaction with clients was so easy.i used to store information of our clients information and data.i and I also uses email management,lead management,contact management effectively with the help of this tool ### 26. SAP is amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather H. | Customer Complaint Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about SAP Sales Cloud?** It helps to keep your information in 1 place for the whole organization to access. It is safe and secure as well as easy to use. It keeps people within the organization organized and held accountable for the tasks they are responsible for within the system. It will track and show you if there are people that have not completed their jobs, and you can see if there is an issue at that stage within the organization. **What do you dislike about SAP Sales Cloud?** When the internet is down or slows, the program will not run properly. The program will close and kick you out and lock you out of a QN that you are working on at the time of the interruption. **Recommendations to others considering SAP Sales Cloud:** Learn to follow the process and not deviate from the way it is set up. The system is very strict with the way it runs correctly. If you want it to work correctly for you, follow the process, and it will work wonders! **What problems is SAP Sales Cloud solving and how is that benefiting you?** Our company uses it to track products that we manufacture. We use it for hold and release issues, documentation storage, and customer complaint data. ### 27. Very user friendly and good reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Warren C. | Cloud Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about SAP Sales Cloud?** Reporting & customisation of reports are really useful. **What do you dislike about SAP Sales Cloud?** I dislike the feature where you cannot go back. When you press escape it completely exits the screen in which you were. **What problems is SAP Sales Cloud solving and how is that benefiting you?** multiple packages to accommodate our varSBU's accounting needs: purchase dept., accounts dept., HR, etc., Previously using multiple accounting software ### 28. Truly a revolution in SAP. SAP cloud is changing customer ERP experiences. Highly recommend it. **Rating:** 5.0/5.0 stars **Reviewed by:** Ayushman M. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about SAP Sales Cloud?** The customer interfacing with the ERP systems has improved a lot with this tool. The processes have become simplified, and the screens easier to handle for any new users. Excellent improvement in an already fantastic solution. **What do you dislike about SAP Sales Cloud?** The customizability of the product has suffered. SAP needs to find a way to integrate the old business customization options to improve flexibility in this product. However, the improvements being done in this domain are phenomenal. **Recommendations to others considering SAP Sales Cloud:** Highly recommended for all users of SAP. It is time to move to next generation of SAP solutions. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It has made user interaction with SAP easier. The screens are easily understandable and the overall solution is faster than before. User issues and support needs have drastically gone down. The need to train user groups has also gone down significantly. ### 29. SAP cloud review **Rating:** 5.0/5.0 stars **Reviewed by:** Sharadindu D. | Client Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about SAP Sales Cloud?** Sap cloud is great app to any of organization. It can be used for simplicity in business solutions.SAp cloud space is sufficient for an individual in our public sector. **What do you dislike about SAP Sales Cloud?** Sap issue hang sometime. Buffering issue is there for sap cloud. Sometimes uploaded files failed to open.likely to crashed.sap app home page is back dated.could be modified. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sap cloud is well known and customer friendly app. Sap cloud can be used in the sense of any other cloude app in market. Sap is daily usable app in our daily life. ### 30. Good tool for customer data **Rating:** 3.5/5.0 stars **Reviewed by:** Mauro S. | eComm Global Web PM Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about SAP Sales Cloud?** Design. Tables. Easy to understand. Nice interface. **What do you dislike about SAP Sales Cloud?** Tool speed. Sometimes it takes so long to update data. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Contract pricing. Entity addresses. Sold to relationships. ### 31. SAP changed everything **Rating:** 4.0/5.0 stars **Reviewed by:** Madushanka R. | Assistant Manager - Sales & Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about SAP Sales Cloud?** SAP massively helped to keep a track of all clients related activities and make decisions fast to reach overall customer satisfaction. This saved a lot of valuable time. **What do you dislike about SAP Sales Cloud?** With all the integrated features it would be quite challenging to learn the program to a new user. some employees keep forgetting some features because of the complexity of the tool. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Not just one problem. SAP CRM helped me and my company to solves lot of customer related complaints quickly and efficiently and it beacuse of this overall customer satisfactons has increased massively. ### 32. Best ERP tools for Entreprise **Rating:** 3.5/5.0 stars **Reviewed by:** Ajeet Y. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM is best ERP tool for business. It gives end-to-end solutions for management, procurement , tracking and relaible solutions. SAP CRM is helping business to manage their employee, asset, infrastructure, resources and many more things. Some key features: - Trusted tool for great businesses - Sales Automation - Reporting - Robust UI - Work very well on windows and IOS env - Inventory Managment and many more features.... **What do you dislike about SAP Sales Cloud?** Although this tool doesn't have any drawback .. it's bit difficult to understand end to end and takes time in learning. Also this tool is costlier solution so it will be good if small business can but at lower cost or it should be free for learning purpose. **What problems is SAP Sales Cloud solving and how is that benefiting you?** This tool is helping me in Sales, Inventory Management, Resource Allocation and tracking. ### 33. One of the good options when it comes to omnichannel business scenarios **Rating:** 3.5/5.0 stars **Reviewed by:** Prateek G. | Business Lead - West & North Regions, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about SAP Sales Cloud?** Deal finder, Influencer Maps & easy integration across a host of apps including but not limited to S/4 HANA & HANA Cloud. Also the new improved UI is alot intuitive & doesn't really require much of training to get used to. **What do you dislike about SAP Sales Cloud?** Total cost of ownership. SAP support teams are generally tough to deal with while getting any issues resolved, especially when trying to get a resolution that is kind of immediate or urgent. **What problems is SAP Sales Cloud solving and how is that benefiting you?** This is a product by SAP & so it kind of comes with the in-built industry specific capabilities that comes in handy while dealing with a tough customer or a smarter competition. ### 34. Sap works better than any other CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ishant H. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about SAP Sales Cloud?** Well, why not use the best CRM on the planet? They are worth 105.37 billion EUR for a reason. They provide the best quality services and also a reliable tool. **What do you dislike about SAP Sales Cloud?** I don't think of any. If I have to pick the most disturbing thing: It could be their cost. **What problems is SAP Sales Cloud solving and how is that benefiting you?** - CRM - ERP - Invoicing - Reliable service and customer support ### 35. Integrated and Collaborative tool for sales teams **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurang B. | Associate Manager - Learning & Knowledge Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about SAP Sales Cloud?** - It is integrated well into our SAP CRM and S/4 HANA system this results in one single source of truth for Sales Analysis **What do you dislike about SAP Sales Cloud?** This tool is complex to build and maintain. With some easy-to-use interface currently, still it needs to be more intuitive for new users. Also upload functionality sometimes does not work as expected and needs technical support. **Recommendations to others considering SAP Sales Cloud:** If you are heavy SAP user, this is much better tool for CRM and Sales Analystics **What problems is SAP Sales Cloud solving and how is that benefiting you?** We need much more detailed and comprehensive rerpoting tool where SAP C4C is helping us a lot. Sales performance is more accurate because of this which helps leadership as well as Sales Team ### 36. User friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jyothsna R. | Lead Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2022 **What do you like best about SAP Sales Cloud?** We can automate the selling process this is the best thing in sap sales cloud and also we can see a very clear view of all customers overall a very good Crm platform **What do you dislike about SAP Sales Cloud?** Issue with reporting it is lacking bit and also not regularly updating and keeping all our records accurate upto the mark and also there is delay in offline capability **Recommendations to others considering SAP Sales Cloud:** You can use for lead management it is very user friendly **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is very beneficial because it has lead management, account managing and also it come with new machine learning technology with a leonardo so it is very benifiting us. ### 37. A veteran among CRMs **Rating:** 3.5/5.0 stars **Reviewed by:** Sourav H. | Junior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about SAP Sales Cloud?** Reliability, diverse set of tools and robustness have been standout in the solution provided. The quality is a product of refinement done through years of feedback **What do you dislike about SAP Sales Cloud?** The user interface can be a bit disappointing at times but this also improves the speed of the tool. So this trade-off can be justified though there could be mixed opinions **What problems is SAP Sales Cloud solving and how is that benefiting you?** Storing customer data safely and securely along with data manipulation automations. The database maintained serves as a singe source of truth in a solution that involves multiple systems ### 38. One of the best software in management and planning **Rating:** 4.5/5.0 stars **Reviewed by:** Jaykishan M. | ASM, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about SAP Sales Cloud?** I like the best thing in this software that i can plan my all jobs and work in prior one or two days . And i can organize with all my co-workers in this software. It gives all supportive platform to build planning management to increase my sales . **What do you dislike about SAP Sales Cloud?** I dislike the thing in this software is for new intern it seems hard to learn . And several training should be given to all staf members which requires lot of time and money . **Recommendations to others considering SAP Sales Cloud:** I highly recommend this software as it gives you seamless platform to set management **What problems is SAP Sales Cloud solving and how is that benefiting you?** I solved the problems like it gives me platform to generate permit to work which needs three to four authority signatures before the start of work . And i can also track all the permits which completes or not. ### 39. SAP sales cloud new paradigm shift in ERP **Rating:** 3.5/5.0 stars **Reviewed by:** Bishwadeep P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about SAP Sales Cloud?** The best part is the Fiori apps which actually provide business intelligence better than the Apps on Premise. Pre-built configurators are real-life savers. Highly secure and reliable **What do you dislike about SAP Sales Cloud?** As per basis the set-up is too lengthy and takes a huge effort. The User interface screens can be made more user friendly. The learning curve is steep and Cost for business is on higher side **What problems is SAP Sales Cloud solving and how is that benefiting you?** CPQ system has made life easy especially in quoting process which has capability much beyond SAP on-premise quoting process. It delivers outputs in customer desired formats, Make to order scenarios which involved Variant configurations are best dealt with CPQ ### 40. CRM review **Rating:** 5.0/5.0 stars **Reviewed by:** Alelee Marie Nikka C. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about SAP Sales Cloud?** SAP is vwry reliable when it comes to ERP system. It has.accounting, supply chain mngt,sales and distribution. It is very friendly system. Each module is unique and functional **What do you dislike about SAP Sales Cloud?** There's nothing to dislike in SAP. It has eveything you need in work. It will make your worklife easier and more productive. I think no one from the corporate world will not like SAP. **Recommendations to others considering SAP Sales Cloud:** If not yet a user, contact the SAP sales account manager to discuss the product, each modules and do a proof of concept. Trying to one department in the office. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Day to day corporate data transaction, creating invoices, monitoring of sales, inventory. This can work centralized and make everyone to access it. Rather then saving to an offline folder. ### 41. SAP CRM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about SAP Sales Cloud?** It is one of the best CRM whose audit Manager helps to track the equipment and how they are moving from one customer to another, Thi helps the engineers where the equipment are and notify the stock people in case of restocking. It is also callaed a 360-degree customer view tool that always thinks of customers. **What do you dislike about SAP Sales Cloud?** A large amount of data conversion sometimes breaks out when we are using this tool is the mobile phone. There are no alerts and notifications sometimes which would cause delay in the work too. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I have used this tool for reporting and created dashboards that help me to analyze the data properly. For support projects where customer services are provided without having several sevices separately. ### 42. Very efficient and popular **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about SAP Sales Cloud?** The fact that data storing has so many options and the visibility of the stored data is really great. It's less complex and very versatile. Even a beginner can handle it like a pro. **What do you dislike about SAP Sales Cloud?** I dislike the fact that the user guide terms are not very simple and grass root level. Reporting lacks. Alittle. It does not have very clear recorded data for all actions. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Any kind of visit planning, execution can be solved using saP sales cloud. This helps sales organizations a lot because extremely high visit volume are very much optimized ### 43. SAP Solution review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about SAP Sales Cloud?** The best feature about SAP is the flexibility to integrate several applications and ability to work on large datasets. **What do you dislike about SAP Sales Cloud?** A person required training to get familiar with SAP. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Solving all the CRM-related issues and keeping all the organisation functions in one place. ### 44. SAP CRM changes the way things are managed in an organisation **Rating:** 4.0/5.0 stars **Reviewed by:** SAJAL K. | Assistant Manager- Procurement and Supply Chain Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about SAP Sales Cloud?** SAP CRM helps organizations to structure their work in a better manner. It aids interactions with customers and also eliminates loss of information due to third party intervention. **What do you dislike about SAP Sales Cloud?** Interface can be improved. Sometimes, SAP CRM seems outdated. Lot of relevant tabs can be added. Besides, customisation can also be brought in to allow more flexibility to users. **Recommendations to others considering SAP Sales Cloud:** It can be an indispensable part of your organization if used efficiently. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I solve number of problems through SAP CRM. Biggest issue that I had faced was lack of data points. With SAP CRM, it has become much easier to gather data and make sense of it. ### 45. SAP CRM is a Diversified Marketing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sanc C. | Brand Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about SAP Sales Cloud?** The availability of a wide range of options to customize the product based on the requirements of the organisation. **What do you dislike about SAP Sales Cloud?** A very heavy application and the user interface is not up to date. **Recommendations to others considering SAP Sales Cloud:** SAP CRM would be recommended for the organizations who requires a platform to manage the records of multiple customers engaged in the business. But, won't be recommended to any company who is looking for a simple and user friendly application as there is a huge ground left for SAP CRM to upgrade in usability. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP CRM was very useful in maintaining the records of the customers including their contact details, documents, team involvement etc. ### 46. Not the best CRM system but still a solid option **Rating:** 3.5/5.0 stars **Reviewed by:** Péter G. | Process Manager & SharePoint Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about SAP Sales Cloud?** SAP is overall a great tool. It best works if you have other SAP like ERP products that it can communicate with easier than other products. **What do you dislike about SAP Sales Cloud?** The user-friendliness compared to Salesforce is a bit of a downside but I would say it is still a solid software **What problems is SAP Sales Cloud solving and how is that benefiting you?** Usual customer facing element as other CRM tool would be solving for you. ### 47. SAP for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi J. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about SAP Sales Cloud?** I've used SAP CRM for small business and it's a great tool to organize the data and create reporting. It's very flexible and can be customized and user friendly to integrate all aspects of data in terms of sales, finance, the human resource and the best one I liked the most is MIS reporting. I'd strongly recommend SAP for small business, it's an investment which's worth the money spent **What do you dislike about SAP Sales Cloud?** Some aspects of addon during customization get too costly **Recommendations to others considering SAP Sales Cloud:** Highly recommend it even for small business **What problems is SAP Sales Cloud solving and how is that benefiting you?** MIS reports are best visualized through SAP, a complete solution to integrate data from sales, finance, purchase ### 48. Best Sales Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Harish V. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about SAP Sales Cloud?** In Sales, It is very tough for us to follow up with our customers or clients. SAP CRM helps me to update the prospect stage until the deal get closeure. We can also add the deal amount to the CRM. AS SDR is able to import leads in the CRM using CSV file **What do you dislike about SAP Sales Cloud?** It only supports CSV files for import contact in the CRM. That is the only cons of the product SAP CRM **What problems is SAP Sales Cloud solving and how is that benefiting you?** As a Salesperson, while giving presentations and having a discussion with the prospect. we can take down the notes and can be saved in the CRM itself. After a couple of days, we can have a look and get ready for the next level of call. ### 49. One of the best sales enablement solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about SAP Sales Cloud?** Amazing interface and mobility among devices that make it easy to use and operate. It has helped me to improve my forecast accuracy and identify at-risk opportunities. **What do you dislike about SAP Sales Cloud?** Not much but sometimes it takes too long for maintenance. **Recommendations to others considering SAP Sales Cloud:** A very good solution for sales professionals **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is helping me with intelligent recommendations, insights, and analytics. Previously, I was very much dependent on manual processes but after using this, it has made my life a lot easier. ### 50. Genially **Rating:** 5.0/5.0 stars **Reviewed by:** Kristell C. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about SAP Sales Cloud?** It is an excellent software that helps with the management of most of the company's processes, especially automation. **What do you dislike about SAP Sales Cloud?** We would love for you to provide us with more options in your interface with ease of access **Recommendations to others considering SAP Sales Cloud:** That they can take advantage of all the advantages offered by the software for the facilitation of processes **What problems is SAP Sales Cloud solving and how is that benefiting you?** With intelligence built into its technologies, processes and applications, its advanced software offers everything you need to run an intelligent business. ## SAP Sales Cloud Discussions - [Business road map in the next 5 years](https://www.g2.com/discussions/business-road-map-in-the-next-5-years) - 1 comment, 1 upvote - [Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.](https://www.g2.com/discussions/50473-businesses-always-required-customer-relationship-management-services-for-better-growth-and-maintenance-of-the-business-sap-crm-offers-the-solution-for-the-small-and-large-companies-to-get-customer-relationship-management-services-through-the-softwar) - 1 comment, 1 upvote - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) - 1 comment - [View SAP Sales Cloud pricing details and edition comparison](https://www.g2.com/products/sap-sap-sales-cloud/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A50%3A33+-0500&secure%5Bsession_id%5D=72e79f40-492b-471c-8330-61b84d5040f3&secure%5Btoken%5D=868f61d4f6412ab3e143864226ae32a51ff168e2a9f91f20bf8c1d307cd9e2b4&format=llm_user) ## SAP Sales Cloud Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Reflexion CAFM](https://www.g2.com/products/reflexion-cafm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## SAP Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top SAP Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,295 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,055 reviews)