SAP Sales Cloud Reviews & Product Details

What I appreciate most about the platform is its high level of organization, particularly when it comes to the user interface. Navigating through the platform is straightforward, and following the on-screen prompts feels very intuitive. Review collected by and hosted on G2.com.

I find the overwhelming number of options for retrieving data for analytics to be frustrating. On top of that, figuring out the appropriate next steps for developing reports is challenging and not as intuitive as I would like. Review collected by and hosted on G2.com.

My personal experience with SAP sales cloud is really awesome and would like to discuss it in brief, First, webpage 2 is the official SAP page for Sales Cloud. It mentions that it's an AI-driven CRM solution with features like sales automation, lead management, analytics, and mobile selling. There's also mention of generative AI capabilities for outreach and guided selling. The testimonials from verified users highlight benefits like automation, improved forecasting, and a 360-degree customer view. I should note these points.

It is a really good solution for the management of customers, and we are so happy using it.

We have been using it since 2023, and we feel that they have one of the best services for CRM as well as a very good user interface. Review collected by and hosted on G2.com.

They are headed in the right direction, and we are happy using it, They have a dedicated manager who manages their clients efficiently. Review collected by and hosted on G2.com.

The feature I like best is its unparalleled native integration with the SAP ERP core (S/4HANA/ECC). This provides sales reps with real-time financial, inventory, and pricing data, ensuring flawless Order Validation and a true end-to-end process. Review collected by and hosted on G2.com.

The most significant drawbacks of SAP Sales Cloud relate to its complexity and total cost of ownership (TCO).

The solution has a steep learning curve and the user experience (UX) can feel dense or overly complex compared to more modern, streamlined cloud CRM competitors. Crucially, the deployment time is long, and initial setup is often costly, requiring specialized consultants to configure the deep ERP integrations. This complexity makes it less suitable for smaller businesses. Review collected by and hosted on G2.com.

It gives me real time dashboard and analytics in terms of my monitoring collogue and employee performance. It also helps me automate tasks like contact validation and quoting product and services. Review collected by and hosted on G2.com.

One thing I remembered was when I am using it on the first time. Admittedly speaking, it's a bit confusing but as time goes by, I got to familiarize the ins and outs of the tool. Review collected by and hosted on G2.com.

I really appreciate how it visualizes outreach data for the sales team, making it much easier to understand. The availability of a mobile app also means I can conveniently access the data from anywhere. Review collected by and hosted on G2.com.

The dashboard's user experience could be improved. When I try to change my password, the reset process sometimes fails, or logging in afterward is not as smooth as it should be. Additionally, updating certain data does not feel very seamless. Review collected by and hosted on G2.com.

The sales automation feature is a true strength of the platform, and when combined with the insights generated by the AI, it can genuinely help the sales team concentrate on their main objective: customer engagement and sales. Review collected by and hosted on G2.com.

We encountered a few challenges during the initial integration, which required us to provide extensive training for our sales team to ensure they could fully benefit from the platform. Review collected by and hosted on G2.com.

It provides a unified platform for managing customer data, opportunities, and pipeline tracking. The interface is intuitive, and integrations with other SAP systems make reporting and forecasting efficient. Review collected by and hosted on G2.com.

System performance can lag during heavy data loads. Customization options are somewhat limited without technical support, and some workflows feel less flexible compared to newer CRM tools. Review collected by and hosted on G2.com.

360 view, enabling a holistic understanding of Customer Support and history AI-driven intelligent, forecasting accuracy, sales productivity, ease of implementation. Review collected by and hosted on G2.com.

I think SAP Sales Cloud is a powerful tool, especially when integrated into the SAP ecosystem. But if I had to point out an area of improvement, I’d say the user interface and customization flexibility. Sometimes it takes extra effort or technical support to make quick changes compared to some other CRMs. Review collected by and hosted on G2.com.

I like SAP Sales Cloud for its real-time customer insights, streamlined sales processes, AI-driven lead and opportunity management, and seamless integration with other SAP solutions. Review collected by and hosted on G2.com.

Some dislikes include its complex setup for new users, occasional performance lags with large data sets, and limited customization in certain reporting features. Review collected by and hosted on G2.com.

By connecting sales data with financial, supply chain, and service information, sales teams gain a truly comprehensive understanding of their customers. They can see past purchase history, payment status, and service issues, enabling more informed and consultative conversations. Review collected by and hosted on G2.com.

SAP products are generally positioned at the premium end of the market, and Sales Cloud is no exception. The per-user licensing costs can be higher than many of its competitors. Review collected by and hosted on G2.com.