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SAP Sales Cloud Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

SAP Sales Cloud Media

SAP Sales Cloud Demo - Digital Selling Dashboard
Designed with digital selling performance and oversight in mind, SAP Sales Cloud's Digital Selling workspaces allow sellers and sales managers to quickly take action, book meeting, launch calls, and more in just a few clicks.
SAP Sales Cloud Demo - Guided Selling
Guided selling with SAP Sales Cloud provides users with everything they need to progress a deal including account insights and timelines, relationship intelligence, prescriptive next-best action recommendations, and more, all while reinforcing positive selling behavior with embedded gamification.
SAP Sales Cloud Demo - Optimize Mobile Selling
SAP Sales Cloud includes a native, purpose build mobile application designed to help sellers maximize performance from anywhere, anytime.
SAP Sales Cloud Demo - Pipeline Manager
SAP Sales Cloud includes intelligent pipeline management features that allow sales mangers to visualize pipeline health, forecasted revenue, and progress including AI analysis of deal strength and the likelihood of each opportunity to close base on real-time data.
SAP Sales Cloud Demo - Opportunity Management
Easily understand opportunity health and progress deals with drag and drop pipeline stage management or data-driven guided sales engagement.
SAP Sales Cloud Demo - Guided Selling - Drilldown
Guided selling with SAP Sales Cloud provides users with everything they need to progress a deal including account insights and timelines, relationship intelligence, prescriptive next-best action recommendations, and more, all while reinforcing positive selling behavior with embedded gamification.
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SAP Sales Cloud Reviews (956)

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Reviews

SAP Sales Cloud Reviews (956)

View 1 Video Reviews
4.2
956 reviews

Pros & Cons

Generated from real user reviews
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Patrice J.
PJ
Clinic and Physician Enterprise Strategic Planning & Business Development
Enterprise (> 1000 emp.)
"Great UI and Organization, but Limited Data Retrieval Options"
What do you like best about SAP Sales Cloud?

What I appreciate most about the platform is its high level of organization, particularly when it comes to the user interface. Navigating through the platform is straightforward, and following the on-screen prompts feels very intuitive. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

I find the overwhelming number of options for retrieving data for analytics to be frustrating. On top of that, figuring out the appropriate next steps for developing reports is challenging and not as intuitive as I would like. Review collected by and hosted on G2.com.

Rahul s.
RS
Software Developing Managing.
Information Technology and Services
Enterprise (> 1000 emp.)
"A Wonder for managing"
What do you like best about SAP Sales Cloud?

My personal experience with SAP sales cloud is really awesome and would like to discuss it in brief, First, webpage 2 is the official SAP page for Sales Cloud. It mentions that it's an AI-driven CRM solution with features like sales automation, lead management, analytics, and mobile selling. There's also mention of generative AI capabilities for outreach and guided selling. The testimonials from verified users highlight benefits like automation, improved forecasting, and a 360-degree customer view. I should note these points.

It is a really good solution for the management of customers, and we are so happy using it.

We have been using it since 2023, and we feel that they have one of the best services for CRM as well as a very good user interface. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

They are headed in the right direction, and we are happy using it, They have a dedicated manager who manages their clients efficiently. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Enterprise (> 1000 emp.)
"Comprehensive Review of SAP Sales Cloud"
What do you like best about SAP Sales Cloud?

The feature I like best is its unparalleled native integration with the SAP ERP core (S/4HANA/ECC). This provides sales reps with real-time financial, inventory, and pricing data, ensuring flawless Order Validation and a true end-to-end process. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

The most significant drawbacks of SAP Sales Cloud relate to its complexity and total cost of ownership (TCO).

The solution has a steep learning curve and the user experience (UX) can feel dense or overly complex compared to more modern, streamlined cloud CRM competitors. Crucially, the deployment time is long, and initial setup is often costly, requiring specialized consultants to configure the deep ERP integrations. This complexity makes it less suitable for smaller businesses. Review collected by and hosted on G2.com.

Jason  C.
JC
Claims Processor
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Its automation helps us work faster and productive!"
What do you like best about SAP Sales Cloud?

It gives me real time dashboard and analytics in terms of my monitoring collogue and employee performance. It also helps me automate tasks like contact validation and quoting product and services. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

One thing I remembered was when I am using it on the first time. Admittedly speaking, it's a bit confusing but as time goes by, I got to familiarize the ins and outs of the tool. Review collected by and hosted on G2.com.

Lakshya S.
LS
Head of Growth
Small-Business (50 or fewer emp.)
"Pretty good"
What do you like best about SAP Sales Cloud?

I really appreciate how it visualizes outreach data for the sales team, making it much easier to understand. The availability of a mobile app also means I can conveniently access the data from anywhere. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

The dashboard's user experience could be improved. When I try to change my password, the reset process sometimes fails, or logging in afterward is not as smooth as it should be. Additionally, updating certain data does not feel very seamless. Review collected by and hosted on G2.com.

Craig A.
CA
GM & CTO APAC
Enterprise (> 1000 emp.)
"Some well implemented AI benefits but can be confusing for new users"
What do you like best about SAP Sales Cloud?

The sales automation feature is a true strength of the platform, and when combined with the insights generated by the AI, it can genuinely help the sales team concentrate on their main objective: customer engagement and sales. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

We encountered a few challenges during the initial integration, which required us to provide extensive training for our sales team to ensure they could fully benefit from the platform. Review collected by and hosted on G2.com.

Tolga I.
TI
Field Quality | Robotics
Mid-Market (51-1000 emp.)
"Efficient SAP CRM Platform with Intuitive Interface, but Limited Customization"
What do you like best about SAP Sales Cloud?

It provides a unified platform for managing customer data, opportunities, and pipeline tracking. The interface is intuitive, and integrations with other SAP systems make reporting and forecasting efficient. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

System performance can lag during heavy data loads. Customization options are somewhat limited without technical support, and some workflows feel less flexible compared to newer CRM tools. Review collected by and hosted on G2.com.

Ankush P.
AP
product it
Small-Business (50 or fewer emp.)
"Great cloud-based Customer Relationship Management (CRM) tool"
What do you like best about SAP Sales Cloud?

360 view, enabling a holistic understanding of Customer Support and history AI-driven intelligent, forecasting accuracy, sales productivity, ease of implementation. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

I think SAP Sales Cloud is a powerful tool, especially when integrated into the SAP ecosystem. But if I had to point out an area of improvement, I’d say the user interface and customization flexibility. Sometimes it takes extra effort or technical support to make quick changes compared to some other CRMs. Review collected by and hosted on G2.com.

VEER s.
VS
Application Architect
Chemicals
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Real-Time Insights and Seamless Integration Elevate Sales Performance"
What do you like best about SAP Sales Cloud?

I like SAP Sales Cloud for its real-time customer insights, streamlined sales processes, AI-driven lead and opportunity management, and seamless integration with other SAP solutions. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

Some dislikes include its complex setup for new users, occasional performance lags with large data sets, and limited customization in certain reporting features. Review collected by and hosted on G2.com.

SHIVANANDA S.
SS
Analyst
Mid-Market (51-1000 emp.)
"Sap sales cloud Pros and con"
What do you like best about SAP Sales Cloud?

By connecting sales data with financial, supply chain, and service information, sales teams gain a truly comprehensive understanding of their customers. They can see past purchase history, payment status, and service issues, enabling more informed and consultative conversations. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

SAP products are generally positioned at the premium end of the market, and Sales Cloud is no exception. The per-user licensing costs can be higher than many of its competitors. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

20 months

Average Discount

13%

Perceived Cost

$$$$$

How much does SAP Sales Cloud cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 4 purchases.

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SAP Sales Cloud Features
Contact & Account Management
Opportunity & Pipeline Mgmt.
Task / Activity Management
Case Management
Customer Support Portal
Knowledge Base
Reporting
Dashboards
Forecasting
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