SAP Sales Cloud Pricing Overview

I like the great user interface of SAP Sales Cloud, which allows me to customize report layouts. I also spend most of my time using it to get Sales reports, Shipment and Backlog Reports, and check pricing details for all products. It's helpful for uploading pricing, downloading sales reports, generating insights, and integrating with targets for the Sales Team to see progress. This data also plays a crucial role in preparing WBR, MBR, QBR, etc. It's efficient in tracking sales data and creating reports with ease, managing pricing for all products sold to partners, and tracking sales orders and purchase orders. Review collected by and hosted on G2.com.

I find the login process to be time-consuming, and copying and pasting becomes very difficult. I end up downloading data in Excel format just to copy small stuff. SAP should allow more time before logging out due to inactivity and make the copy-paste functionality as easy as using ctrl+C and ctrl+V. Also, the initial setup was tedious and time-consuming. Review collected by and hosted on G2.com.

I like how SAP Sales Cloud deeply aligns with the complex, long-cycle workflows of our industrial machinery and automation business. It acts as a central coordination layer beyond just being a sales tool, storing detailed technical specifications and linking customer requirements to quotation and project workflows, maintaining full traceability throughout the sales cycle. I also value the strong enterprise-grade data structure and compliance framework, essential for GDPR standards in Germany. The product configuration capabilities, custom workflow automation, and cross-departmental collaboration features stand out to me. The product and pricing configuration tools map our entire modular automation equipment lineup, eliminating manual errors from spreadsheets and ensuring sales don't promise specs that engineering can't deliver. The custom workflow and approval engine is transformative, automating processes when a quote reaches certain criteria, tracking every step and ensuring everything is enforced and auditable. Review collected by and hosted on G2.com.

While SAP Sales Cloud works well for our industrial automation workflows, there are several areas that feel cumbersome or could be significantly improved for day-to-day use. First, the user interface feels quite dated and overly complex, especially for team members who only use the system occasionally — like field service technicians or junior engineering staff. Simple actions such as updating project technical details, attaching documentation, or logging site visit notes take too many clicks. The layout isn’t very intuitive, so onboarding new users takes longer than necessary. Second, customization often requires deep technical knowledge or SAP specialist support. Although we can adapt workflows to our machinery project processes, making even moderate changes — like adding custom fields for automation component specifications or modifying approval chains — can be difficult without dedicated IT help. This slows down our ability to quickly adjust the system to new project types. Beyond the UI and customization hurdles, there are a few key areas where SAP Sales Cloud could really improve to better serve industrial machinery and automation companies like ours. First, better native support for technical documentation and engineering files would be huge. We regularly work with CAD files, technical datasheets, system diagrams, and automation schematics, but the platform’s attachment and preview functions are basic. Large files often upload slowly, and there’s no proper version control or quick preview for technical drawings. Built-in integration with common engineering document management systems would save us a lot of manual file handling. Second, more flexible and automation-friendly reporting tailored to manufacturing and project timelines would help a lot. Right now, reports focus mostly on standard sales metrics like revenue and conversion rates, but we need better ways to link sales data to engineering capacity, component lead times, and production schedules. More customizable dashboards that combine sales pipeline with project delivery milestones would let us plan much more accurately. Review collected by and hosted on G2.com.