# Dynamics 365 Sales vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in user satisfaction, boasting a higher overall score compared to Dynamics 365 Sales. Users appreciate its intuitive dashboard and the ability to manage customer interactions effectively, which enhances their sales pipeline visibility.
- **Users say** that Dynamics 365 Sales shines in its integration with other Microsoft products like Office, Teams, and Outlook. This seamless connectivity allows for quick access to information and helps sales teams work more efficiently, making it a preferred choice for those already embedded in the Microsoft ecosystem.
- **According to verified reviews** , SAP Sales Cloud offers superior mobile access, allowing users to manage deals and customer interactions from anywhere. This flexibility is particularly valued by sales professionals who are often on the go, enhancing their productivity and responsiveness.
- **Reviewers mention** that while Dynamics 365 Sales provides strong AI-driven insights, some users have faced challenges with configuration and setup. This can lead to a steeper learning curve for new users compared to SAP Sales Cloud, which is noted for its easier onboarding process.
- **Users highlight** that SAP Sales Cloud's centralized data management makes it easy to track opportunities and follow up efficiently. This feature is crucial for sales teams looking to streamline their processes and improve customer engagement.
- **G2 reviewers note** that Dynamics 365 Sales is often seen as a more cost-effective option, especially for mid-market companies. However, its lower satisfaction scores suggest that users may encounter more limitations in functionality compared to the more robust offerings of SAP Sales Cloud, which is favored by enterprise-level users.



| | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,619 | 999 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Enterprise (44.0% of reviews) | 
| **Entry Level Price** | $210/month per user | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (92 reviews)
- Integrations (62 reviews)

Cons:
- Learning Curve (75 reviews)
- Limited Customization (47 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1292 reviews) | 8.5 (711 reviews) | 
  | **Ease of Use** | 7.4 (1298 reviews) | 7.9 (724 reviews) | 
  | **Ease of Setup** | 7.2 (418 reviews) | 8.1 (407 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 7.5 (1133 reviews) | 8.3 (680 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 8.5 (683 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1202 |
| **SAP Sales Cloud** | 8.1/10 | 622 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (906 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (972 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (870 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 8.2 (434 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.2 (305 reviews) | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | 

#### Customer Support

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 8.1 (270 reviews) | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 8.0 (217 reviews) | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 7.5 (138 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.0 (42 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 7.3 (41 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 7.7 (44 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 7.4 (43 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 7.6 (41 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 7.7 (43 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 7.8 (42 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | 8.6 (128 reviews) | 
| **Interactive Dashboards** | 8.1 (21 reviews) | 9.0 (131 reviews) | 
| **Data Segmentation** | 8.7 (20 reviews) | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | 8.8 (128 reviews) | 
| **Opportunity Scoring** | 8.6 (19 reviews) | 8.9 (129 reviews) | 
| **Risk Analysis** | 8.3 (19 reviews) | 8.7 (134 reviews) | 
| **Live Forecasting** | 8.3 (19 reviews) | 8.9 (136 reviews) | 

#### Sales Management

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | 8.6 (134 reviews) | 
| **Sales Gamification** | 8.7 (19 reviews) | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 8.5 (20 reviews) | 8.8 (134 reviews) | 
| **Activity Tracking** | 8.7 (20 reviews) | 9.0 (134 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 31.0% | 20.0% | 
| **Mid-Market** | 39.4% | 36.1% | 
| **Enterprise** | 29.6% | 44.0% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.3%

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14695 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3054 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13825 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3054 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-sap-sap-sales-cloud)