# Dynamics 365 Sales vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in user satisfaction, boasting a higher overall score compared to Dynamics 365 Sales. Users appreciate its intuitive dashboard and the ability to manage customer interactions effectively, which enhances their sales pipeline visibility.
- **Users say** that Dynamics 365 Sales shines in its integration with other Microsoft products like Office, Teams, and Outlook. This seamless connectivity allows for quick access to information and helps sales teams work more efficiently, making it a preferred choice for those already embedded in the Microsoft ecosystem.
- **According to verified reviews** , SAP Sales Cloud offers superior mobile access, allowing users to manage deals and customer interactions from anywhere. This flexibility is particularly valued by sales professionals who are often on the go, enhancing their productivity and responsiveness.
- **Reviewers mention** that while Dynamics 365 Sales provides strong AI-driven insights, some users have faced challenges with configuration and setup. This can lead to a steeper learning curve for new users compared to SAP Sales Cloud, which is noted for its easier onboarding process.
- **Users highlight** that SAP Sales Cloud's centralized data management makes it easy to track opportunities and follow up efficiently. This feature is crucial for sales teams looking to streamline their processes and improve customer engagement.
- **G2 reviewers note** that Dynamics 365 Sales is often seen as a more cost-effective option, especially for mid-market companies. However, its lower satisfaction scores suggest that users may encounter more limitations in functionality compared to the more robust offerings of SAP Sales Cloud, which is favored by enterprise-level users.



---
## Frequently Asked Questions

### What is the difference between Microsoft Dynamics 365 Sales vs SAP Sales Cloud?

SAP Sales Cloud stands out for higher reviewer satisfaction, especially in support and setup, while Microsoft Dynamics 365 Sales is favored for its Microsoft ecosystem integration.

| [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) |
| --- | --- |
| 3.8/5 (1,623 reviews) | 4.2/5 (1,001 reviews) |
| Mid-Market | Enterprise |
| 7.2 | 8.1 |
| 7.5 | 8.3 |
| Integration with Microsoft 365 and workflow automation | Centralized customer data and strong analytics |



### How do the pricing models of Microsoft Dynamics 365 Sales and SAP Sales Cloud compare?

SAP Sales Cloud is rated higher for value, with a stronger Price/Cost satisfaction score than Microsoft Dynamics 365 Sales.

- **Microsoft Dynamics 365 Sales:** In recent reviews, several reviewers cite the platform as expensive and mention that licensing can be confusing, with additional costs for advanced features.
- **SAP Sales Cloud:** Reviewers note that while SAP Sales Cloud is also considered expensive, they are more satisfied with its value, as reflected in its higher Price/Cost satisfaction score.
- **Switching reasons:** Reviewers switching from Microsoft Dynamics 365 Sales often cite cost and complexity as key factors.



### What are the best alternatives to Microsoft Dynamics 365 Sales and SAP Sales Cloud?

The top 3 alternatives to Microsoft Dynamics 365 Sales and SAP Sales Cloud are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Reviewers cite high cost and complex licensing | Integration with Microsoft 365 and workflow automation |
| [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) | 4.2/5 (1,001 reviews) | Enterprise | Reviewers note high cost but strong value for large organizations | Centralized customer data and strong analytics |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,875 reviews) | Mid-Market | — | Comprehensive CRM capabilities and scalability |
| [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Marketing automation and ease of use |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | User-friendly interface and integrated sales tools |



### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and SAP Sales Cloud?

Buyers should prioritize Customization, Integrations, Analytics/Reporting, Automation, and Ease of Use when comparing Microsoft Dynamics 365 Sales and SAP Sales Cloud.

- **Customization:** Microsoft Dynamics 365 Sales (9 all-time mentions), SAP Sales Cloud (49 all-time mentions for limited customization)
- **Integrations:** Microsoft Dynamics 365 Sales (11 all-time mentions), SAP Sales Cloud (65 all-time mentions)
- **Analytics/Reporting:** Microsoft Dynamics 365 Sales (7 all-time mentions for feature richness), SAP Sales Cloud (61 all-time mentions for analytics, 50 for reporting)
- **Automation:** Microsoft Dynamics 365 Sales (8 all-time mentions), SAP Sales Cloud (49 all-time mentions)
- **Ease of Use:** Microsoft Dynamics 365 Sales (21 all-time mentions), SAP Sales Cloud (101 all-time mentions)



### What are the pros and cons of Microsoft Dynamics 365 Sales vs SAP Sales Cloud?

SAP Sales Cloud's headline strength is centralized customer data and analytics, while Microsoft Dynamics 365 Sales is strongest for Microsoft ecosystem integration and workflow automation.

- **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 and Teams, customizable dashboards, workflow automation, and pipeline management (integration: 11 all-time mentions; customization: 9 all-time mentions; automation: 8 all-time mentions).
- **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13 all-time mentions), complexity (8), not intuitive (7), and cost concerns (6).
- **SAP Sales Cloud strengths:** Centralized customer data, strong analytics (61 all-time mentions), reporting (50), integrations (65), automation (49), and ease of use (101).
- **SAP Sales Cloud trade-offs:** Learning curve (86 all-time mentions), limited customization (49), complexity (41), not intuitive (37), and high cost (36).



### Is Microsoft Dynamics 365 Sales or SAP Sales Cloud better for small businesses?

ActiveCampaign and HubSpot Sales Hub are better suited for small businesses, while Microsoft Dynamics 365 Sales and SAP Sales Cloud are more commonly used by mid-market and enterprise segments.

- **Microsoft Dynamics 365 Sales:** Largest segment is Mid-Market; reviewers note the platform is robust but can be complex and costly for small businesses.
- **SAP Sales Cloud:** Largest segment is Enterprise; reviewers highlight its strength for large organizations but cite complexity and cost as barriers for small businesses.



### Which CRM platform has better integrations?

SAP Sales Cloud is favored by reviewers for integrations, with a higher all-time mention count and broader integration ecosystem.

- **Microsoft Dynamics 365 Sales:** Integrates with Microsoft Teams and Microsoft Power BI, with 11 all-time mentions for integrations.
- **SAP Sales Cloud:** Integrates with SAP S/4HANA, Google Products, and Outlook, with 65 all-time mentions for integrations.



### How do Microsoft Dynamics 365 Sales and SAP Sales Cloud compare on customer support?

SAP Sales Cloud scores materially higher on Quality of Support, with an 8.3 score versus 7.5 for Microsoft Dynamics 365 Sales.

- **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful but note variability in responsiveness and expertise.
- **SAP Sales Cloud:** Reviewers consistently praise support quality, citing knowledgeable assistance and effective problem resolution.



### Which is easier to implement, Microsoft Dynamics 365 Sales or SAP Sales Cloud?

SAP Sales Cloud is rated higher for Ease of Setup, with an 8.1 score compared to 7.2 for Microsoft Dynamics 365 Sales, indicating a smoother implementation experience.

- **Microsoft Dynamics 365 Sales:** Reviewers mention a learning curve and the need for technical expertise during setup, with some citing complex configuration and licensing.
- **SAP Sales Cloud:** Reviewers highlight guided setup, user-friendly onboarding, and efficient initial installation, though some note complexity for advanced customizations.



### Which product has better Customization?

Microsoft Dynamics 365 Sales is more frequently cited for customization, while SAP Sales Cloud is more often noted for limited customization.

- **Microsoft Dynamics 365 Sales:** Customization is a highlighted strength with 9 all-time mentions and additional praise for easy customization (8 all-time mentions).
- **SAP Sales Cloud:** Limited customization is cited as a trade-off with 49 all-time mentions, and reviewers note that technical expertise is often required for deeper changes.



| | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,623 | 999 | 
| **Largest Market Segment** | Mid-Market (39.5% of reviews) | Enterprise (43.9% of reviews) | 
| **Entry Level Price** | $210/month per user | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (92 reviews)
- Integrations (62 reviews)

Cons:
- Learning Curve (75 reviews)
- Limited Customization (47 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1295 reviews) | 8.5 (709 reviews) | 
  | **Ease of Use** | 7.5 (1301 reviews) | 7.9 (722 reviews) | 
  | **Ease of Setup** | 7.2 (421 reviews) | 8.1 (405 reviews) | 
  | **Ease of Admin** | 7.6 (386 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 7.5 (1136 reviews) | 8.3 (678 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (381 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1269 reviews) | 8.5 (682 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1205 |
| **SAP Sales Cloud** | 8.1/10 | 621 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 8.1 (967 reviews) ✓ Verified | 8.3 (478 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 8.2 (314 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (909 reviews) ✓ Verified | 8.3 (442 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (973 reviews) ✓ Verified | 8.3 (456 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 8.1 (405 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (871 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.1 (427 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (723 reviews) ✓ Verified | 8.2 (432 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.2 (447 reviews) ✓ Verified | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.2 (305 reviews) | 
| **Lead Management** | 7.9 (824 reviews) ✓ Verified | 8.4 (407 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 8.1 (347 reviews) ✓ Verified | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.4 (411 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.2 (418 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.2 (409 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 7.9 (897 reviews) ✓ Verified | 8.2 (465 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.2 (463 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (784 reviews) ✓ Verified | 8.2 (420 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 8.1 (270 reviews) | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 8.0 (217 reviews) | 
| **Mobile User Support** | 7.4 (621 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 8.1 (294 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (303 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (228 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (250 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.9 (278 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (293 reviews) ✓ Verified | 8.3 (298 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (255 reviews) ✓ Verified | 8.3 (280 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (298 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (235 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (240 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | 7.9 (18 reviews) | 7.5 (138 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | 7.0 (42 reviews) | 
| **Multi-step Planning** | 7.7 (5 reviews) | 7.3 (41 reviews) | 
| **Cross-system Integration** | 8.3 (9 reviews) | 7.7 (43 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 7.4 (43 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 7.6 (41 reviews) | 
| **Proactive Assistance** | 9.0 (5 reviews) | 7.6 (42 reviews) | 
| **Decision Making** | 9.0 (5 reviews) | 7.8 (42 reviews) | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 23 |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | 8.7 (22 reviews) | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | 8.4 (22 reviews) | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (21 reviews) | 8.6 (128 reviews) | 
| **Interactive Dashboards** | 8.2 (22 reviews) | 9.0 (131 reviews) | 
| **Data Segmentation** | 8.7 (21 reviews) | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | 8.7 (21 reviews) | 8.8 (128 reviews) | 
| **Opportunity Scoring** | 8.7 (20 reviews) | 8.9 (129 reviews) | 
| **Risk Analysis** | 8.4 (20 reviews) | 8.7 (134 reviews) | 
| **Live Forecasting** | 8.4 (20 reviews) | 8.9 (136 reviews) | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Correlation Analysis** | Not enough data | Not enough data | 
| **Competitive Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (21 reviews) | 8.6 (134 reviews) | 
| **Sales Gamification** | 8.8 (20 reviews) | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 8.4 (21 reviews) | 8.8 (134 reviews) | 
| **Activity Tracking** | 8.7 (21 reviews) | 9.0 (134 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Exception Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Graphical Data Presentation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Business Process Control** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **SAP Sales Cloud** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Built-in Course Authoring** | Not enough data | Not enough data | 
| **Learning Paths/Tracks** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 31.1% | 20.1% | 
| **Mid-Market** | 39.5% | 36.0% | 
| **Enterprise** | 29.4% | 43.9% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 3.9%
- **Retail:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.3%
- **Real Estate:** 2.3%
- **Insurance:** 2.3%
- **Other:** 55.3%

#### SAP Sales Cloud

- **Information Technology and Services:** 14.0%
- **Computer Software:** 4.9%
- **Accounting:** 4.7%
- **Financial Services:** 3.6%
- **Automotive:** 3.3%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27520 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14286 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3600 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3687 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2950 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1456 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27520 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14286 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3687 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2950 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1456 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (481 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (946 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (360 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-sap-sap-sales-cloud)