# Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. ## Reputation Pros & Cons **What users like:** - Users appreciate the **ease of use** of Reputation, enjoying seamless management and quick access to essential tools and feedback. (222 reviews) - Users appreciate the **convenience of managing reviews** from multiple platforms in one friendly interface, enhancing efficiency. (163 reviews) - Users appreciate the **transparency and ease of access** in Reputation, enhancing communication and support for all involved. (149 reviews) - Users appreciate the **centralized review management** of Reputation, making it easy to monitor and respond to feedback. (129 reviews) - Users appreciate the **user-friendly features** of Reputation, enhancing job efficiency and customer satisfaction simultaneously. (114 reviews) - Centralized Management (106 reviews) - Helpfulness (100 reviews) - Review Centralization (88 reviews) - User Interface (77 reviews) - Intuitive (76 reviews) **What users dislike:** - Users find the **design and functionality difficult** , leading to challenges in improving the RepX score effectively. (54 reviews) - Users find it challenging to manage **review tracking** with external platforms, leading to stress from negative feedback. (46 reviews) - Users are frustrated with the **missing features** like limited templates and the inability to create reels or TikToks. (44 reviews) - Users experience **reporting issues** due to a lack of user-friendly features and persistent bugs affecting functionality. (33 reviews) - Users experience **review navigation issues** and confusion due to lag in reporting and slow review updates. (33 reviews) - Scoring Issues (33 reviews) - Scoring System Issues (32 reviews) - Limited Features (29 reviews) - Users experience **posting issues** with Reputation, including photo cropping, glitches, and challenges in sharing on social media. (27 reviews) - Scoring System (26 reviews) ## Reputation Reviews ### 1. Centralized Hub for Reputation with Room for Social Media Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni A. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Reputation?** I use Reputation for managing our online listings, online reviews, internal surveys, and social media management. It acts like a central hub for all our reputation management, syncing with our social and business listing accounts, which is super handy. I enjoy the UI/UX; it's mostly intuitive and easy to navigate even though there were some initial stumbles. The concept of it being a one-stop shop for all reputation matters is great. I find the response dashboards for online reviews and internal surveys really good and they keep improving them. Their Insights products are also very informative for understanding what our properties are doing well and identifying areas of improvement. When adding new locations, the process has been seamless. **What do you dislike about Reputation?** Reports still leave a lot to be desired, particularly in the social media metrics. Social media metrics reports feel very half-baked. I don't understand why social media reports are separate from the Reports product. Reports as a product works well and is very customizable. However, with social media reports, it's very buggy, slow, and there is a big lack of customizability. **What problems is Reputation solving and how is that benefiting you?** Reputation is a central hub that streamlines managing my online and offline reputation, syncing changes across all accounts. The one-stop nature and intuitive UI make it easy to manage listings, reviews, and social media efficiently. ### 2. Good Product with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kim W. | Service BDC. Customer relations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** I like how Reputation makes it easy to keep track of what customers are saying all in one place. It helps me stay on top of reviews, respond quickly, and understand where we are doing well and where we can improve. It centralizes everything so I'm not bouncing between Google, social media, and other platforms, saving time and ensuring I don't miss responding to anything. **What do you dislike about Reputation?** I'd say the biggest area of improvement is the reputation score itself. It moves up and down so often and there is never a clear explanation for why. That's honestly my biggest frustration. We stay engaged, respond quickly and put in the work but the score shifts without any REAL insight as to what caused it. If the platform offered clearer breakdowns or more detailed reasoning behind the changes, without us having to pay for a package, it would make the tool far more actionable and a LOT less confusing. **What problems is Reputation solving and how is that benefiting you?** Reputation centralizes my reviews and surveys, saving time and making it easy to keep track of customer feedback. It helps me respond quickly and understand areas of improvement without missing anything. ### 3. Centralized Reputation Management That Scales Across 14+ Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Jon W. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** The standout feature is the centralized scalability. Managing 14+ distinct branch locations could easily become a logistical nightmare, but Reputation pulls every review, listing, and social mention into one 'source of truth.' **What do you dislike about Reputation?** While the platform is incredibly robust, there are a few areas where I’d love to see more evolution: Learning Curve for New Admins: Because the platform is so feature-rich, onboarding new branch managers can be a bit overwhelming. The UI is powerful but can feel dense for a non-marketing user who just needs to jump in and respond to a single review. Social Integration Depth: While the review management is best-in-class, the social media publishing and engagement tools sometimes feel a bit basic compared to dedicated social suites. I’d love to see deeper integration for direct messaging and more advanced 'listening' features. Reporting Customization: The standard dashboards are great for high-level KPIs, but creating highly specific, granular reports that merge custom CRM data with Reputation’s internal metrics can sometimes be a bit rigid and time-consuming to configure. Support Response Times: During peak integration periods (like when adding multiple new branch locations), we’ve occasionally experienced slower-than-ideal response times from technical support when dealing with complex API or listing sync issues **What problems is Reputation solving and how is that benefiting you?** This is where the "Director of Marketing" perspective really shines. This question is about proving ROI and showing how the platform aligns with your company's core values. Here is a comprehensive answer for this survey question: What problems is Reputation solving and how is that benefiting you? "Reputation is solving the 'Data Fragmentation' problem inherent in a multi-location business. Before, customer feedback and local business listings were siloed across different platforms and branch locations, making it nearly impossible to have a unified view of our brand health. The benefits have been transformative for our strategy: Operational Visibility: We now have a single dashboard that surfaces which of our 14+ branches are excelling in service and which need more training. This allows us to maintain the 'Four Cornerstones of Service Excellence' at scale. SEO & Lead Generation: By centralizing our local listings management, we’ve eliminated 'NAP' (Name, Address, Phone) inconsistencies. This has directly boosted our local search rankings, ensuring that when someone searches for 'modular offices' or 'mobile classrooms' in the West or Texas, a Pacific Mobile branch is at the top of the results. Turning 'Silent' Customers into Advocates: The automated SMS feedback loops have solved the problem of low review volume. We’re now capturing high-quality sentiment from the majority of our customers, not just the vocal outliers. Benchmarking Success: The Reputation Score gives us a clear KPI to report to executive leadership, allowing us to move from 'feeling' like we have a good reputation to 'proving' it with competitive industry data. ### 4. User-Friendly Interface with Powerful Filtering and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Emily S. | Marketing Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** It's very user-friendly and the interface is super easy to use. I love that you can filter just about anyway which is great if you have multiple accounts within the platform. Our rep, Joey Isaac, is also great! **What do you dislike about Reputation?** The one thing I wish I knew more about is the reporting feature. I feel like there is so much there, but that is the one portion of Rep that's not very user-friendly in my opinion. I feel like Rep is already tracking so many things with reviews, but often times we aren't away of those takeaways simply because we don't know how to fully utilize the platform. **What problems is Reputation solving and how is that benefiting you?** Rep.com responds to all of our positive reviews across the company. This is a HUGE time saver since our employees don't need to do this manually. Again, if you have multiple locations/accounts within Rep, this is a huge help. Recently, they have begun responding to some of our negative reviews too and thats also been a huge efficiency that we've created within our own processes. ### 5. All-in-One Reputation Management with Helpful Support and Future-Focused AI **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Manager Marketing and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** It has everything related to reputation in one place, so there’s no need to jump between different software throughout the day. The surveys integrate with Yardi, which means they can go out automatically. The team is always helpful when support issues come up, and they also help with improving our online reputation. Overall, it delivers high returns and saves time for a relatively small cost. I also really enjoy the new AI features—they feel forward-looking and focused on the future. **What do you dislike about Reputation?** Some glitches still need to be addressed with the integrations. The user interface also isn’t the simplest to navigate, and it can take a bit of time to figure out where everything is. **What problems is Reputation solving and how is that benefiting you?** It helps us manage our online reputation. It also opens up communication channels so we can receive feedback from our customers and respond to them in a timely way. Soon, it will also help us understand how our company is being promoted online through AI channels. ### 6. Reliable Online Reputation Partner with Excellent Support and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte C. | Client Advocate-Owner Loyalty Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I have been using Reputation.com for approximately six years with our Nissan dealership and have had a consistently positive experience. About a year and a half ago, our company expanded our use of Reputation.com to include our Ford dealership and two GMC locations, and the level of service has remained excellent across all rooftops. Their representatives handle review responses for all of our locations promptly and professionally, ensuring a consistent and positive brand voice. The reporting tools are accurate, informative, and very user‑friendly, making it easy to track performance and identify opportunities for improvement. In addition, the support team is always available and ready to assist. They are knowledgeable, responsive, and timely in addressing any questions or needs we have. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I highly recommend their services. **What do you dislike about Reputation?** The only area for improvement is that, at times, the review responses can feel slightly less personalized than we would prefer. While they are always professional and appropriate, adding more individualized details on occasion would further enhance the customer experience. Overall, Reputation.com has been a reliable and valuable partner in managing and strengthening our online reputation, and I would confidently recommend their services. **What problems is Reputation solving and how is that benefiting you?** Reputation.com solves the challenge of having reviews monitored and responded to 24/7, eliminating the need for me to personally access review sites during off-hours or after work. This provides peace of mind knowing our online presence is consistently managed, even outside normal business hours. ### 7. Streamlined Review Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Carole M. | Marketing and Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Reputation?** I appreciate how Reputation has helped us integrate with our EHR to send out text invitations for patient reviews, which has increased our positive feedback significantly. The new AI feature that helps draft response to comments and reviews is incredibly helpful and makes the process faster. I also like the ability to allocate managers to manage just their location, which is a great feature. **What do you dislike about Reputation?** It's difficult to add new review platforms and connect them to Reputation. I have not been able to add HealthGrades, Vitals, or other health-related review sites. Also, they charge extra for Yahoo/Apple map review management. Integration with our EHR took several months, and adding a new location can take more than a month. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews across 30+ facilities, increasing positive feedback with EHR integration. The AI for drafting responses speeds up replying to reviews, and assigning managers to specific locations is very helpful. **Official Response from Lerin O'Neill:** > We're thrilled to hear that you find our EHR integration and AI drafting feature helpful. We understand your frustrations with adding new review platforms and integrating with new locations. Your feedback will be taken into account as we continue to enhance our platform. ### 8. Keeps Everything Organized with Easy Cross-Platform Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Senior Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** Reputation really keeps everything organized and in one place. The reviews, the metrics, and all the social media integrations allow me to schedule easily across platforms. **What do you dislike about Reputation?** There have been hiccups with social media where the integrations at times with posts will fail for unknown reasons. Sometimes reaching out to support isn't very helpful and we have to escalate the ticket to our account manager to fix the issue. **What problems is Reputation solving and how is that benefiting you?** I would say that Reputation us helping solve time management with being able to schedule all social media. The other problem that is being solved would be helping us with upkeep of our negative reviews and being able to mitigate them properly and timely. **Official Response from Lerin O'Neill:** > We're glad to hear that Reputation is helping you keep everything organized and schedule easily across platforms. We apologize for any hiccups with social media integrations and appreciate your feedback. We're continuously working to improve our system and provide better support. Thank you for bringing this to our attention. ### 9. Direct Social Posting and Unified Account Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Marlene S. | senior marketing coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** Being able to post directly to social and the ability to aggregate all accounts into 1 page for easy responses and tracking **What do you dislike about Reputation?** The reports are not always the best. for example on the word cloud summary, i wish it would eliminate words that are not pertinent to job performance. when you pull customer quotes it does not filter out duplicates even if i choose only 1 source to pull quotes from. on the strengths and weakness chart - my audience often confuses the industry average marking with the LO's score so my LO's do not like to use this report **What problems is Reputation solving and how is that benefiting you?** being able to aggregate all reviews and track results into 1 portal ### 10. Efficient Tool with Areas for Improvement in Social Media Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Jason K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Reputation?** I really like the social media management portion of Reputation, especially the mobile app. It allows our team to post from their locations without needing to connect their personal Facebook profiles, which increases their ability and eagerness to post. The reviews management is excellent too, as it keeps everything in one place without having to access each individual review. I appreciate being able to schedule social media posts for different platforms at the same time. The accuracy of our listing information across major platforms like Google, Bing, and Apple is another highlight. Additionally, the surveys and requests for reviews are essential for our business to receive feedback and improve our reputation across the web. The mobile app is particularly effective because it provides flexibility and efficiency for our team. The social media management functionalities, such as scheduling posts for multiple platforms, are really useful. Surveys help us comprehensively improve in all areas of our business. **What do you dislike about Reputation?** Reputation is still working on improvements with social media. Being able to connect to certain social media platforms, and then platforms that aren't owned by the same company to connect to each other and being able to post across all of those platforms. So currently, the only two platforms that really work together well are Facebook and Instagram when posting at one time. But the other platforms require posting individually even if it means just copying the same post and then going back to post on that platform. So that's one negative, I would say, from the Reputation platform at the moment. And then surveys are simplistic. There could be some room for improvement with the type of questioning in the surveys. Making it more interactive for the consumer. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews in one place, receive customer feedback, and sync our business profiles across the web. ### 11. Challenging Setup with Underwhelming Results **Rating:** 1.5/5.0 stars **Reviewed by:** Todd S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that I don't have to manually send surveys with Reputation. **What do you dislike about Reputation?** I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for tracking patient experience across clinics and managing online locations. It provides semi-automated surveys for feedback, so I don't have to send them manually. ### 12. Empowers Resident Feedback, Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew H. | Director of Resident Experience , Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I really like Reputation for its ability to get feedback from our residents that we may not otherwise receive. The capability to edit forms and ratings is a standout feature for me. It provides a valuable avenue to understand what we're doing right so we can continue those practices, which is something we don't often get through calls or emails when things are going well. Overall, I appreciate how it enables residents to have a voice. **What do you dislike about Reputation?** I think the reporting is a bit clunky. You can filter by year and template status, but it takes a few tries to kinda get that down, and I've had to retry associates on it. Also, would like to have better admin control. It automatically stars out residents like email address, when that information would be helpful for some of our lower level associates. So I think just having better overall control and better reporting. **What problems is Reputation solving and how is that benefiting you?** Reputation gives our residents a voice they might not share otherwise, allowing us to know what we do right and improve the resident experience. ### 13. Efficient Reputation Management with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Lionel S. | Asistant Vice President, Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like how Reputation is structured. It's very easy and intuitive. I like that I can have everything I need at my fingertips, and I can see basically everything necessary for our branches and reviews all in one place. I use it for Tech Credit Union. It helps boost reviews for our branches. Reputation makes it easy to monitor reviews and track data analytics for our Google business pages, helping me understand the trends of good and bad reviews. I can manage and edit reviews at a higher level, allowing me to work more efficiently. The initial setup was very easy due to the excellent support we were given to start, making the transition smooth. **What do you dislike about Reputation?** Sometimes it could be a little glitchy. I think it's mostly because of my browser. Sometimes I don't see all of the data right away. And that's might be just a lag. Due to Internet connection activity or something like that. But I have noticed a little bit of a lag in jumping right into it when I need to. And then it's not necessarily the problem of Reputation, but I'm not sure. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to boost reviews for our branches by generating them automatically. The automation process set up through our database makes it easy to send out emails to our members. It helps the community see our good work and boosts the SEO for our website and google business pages. Reputation helps me manage and edit reviews efficiently, and track data analytics for Google business pages and that makes a world of a difference when getting an established online presence. ### 14. Effective Feedback Tool with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** George-Jason H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Reputation?** I like that Reputation allows me to get feedback from my customers, whether it's good or bad. It helps me hold myself accountable and provides an opportunity for improvement if a customer isn’t satisfied with my service. I also appreciate that I can see how my colleagues are doing and how I compare, introducing a sense of friendly competition. This motivates me to strive to be the best. Additionally, I found the initial setup of Reputation to be pretty easy. **What do you dislike about Reputation?** Currently I think there is a glitch. I can see the surveys coming in but it doesn't seem to be updating on my management's end. They say we haven't had any clicks even though Reputation is showing the reviews left. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to get feedback from customers, holding myself accountable and improving customer satisfaction. It also fosters friendly competition by allowing me to compare my performance with colleagues. ### 15. Streamlined Review Management with AI Precision **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Reputation?** I love the AI feature in Reputation that helps me create fresh and relevant responses individualized to the person who left the review. I find it helps to avoid sounding boring or repetitive, and I appreciate that I can tweak the responses to make them sound more personal. The spell check feature is also something I appreciate. Reputation simplifies things by consolidating responses, so I don't have to visit multiple sites, and it supports our clinic managers with patient complaints or concerns. The program was easy to learn and share with managers at our company, and overall, it makes things easier which is why I'd rate it a 10 when recommending it to others. **What do you dislike about Reputation?** I get frustrated at times when my typing will stop or bounce down to a different review. I have to go back into the review to continue. This is something that slows me down when responding to multiple reviews each day. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor patient reviews without visiting multiple sites. It supports clinic managers with patient concerns. The AI helps craft personalized, non-repetitive responses, and I love the spell check feature. ### 16. Efficient Feedback Management with Minor Tweaks Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Connor M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I use Reputation to gather feedback about our apartment building and monitor reviews from various sites. I appreciate that the agents reply on our behalf, ensuring quick responses to every review. It's also very easy to use, with lots of features that make it the only app I need to monitor our scores and reviews. I found the initial setup very easy. **What do you dislike about Reputation?** Sometimes the agents reply too quickly and give a canned answer to something we would prefer to answer in-house. When the reviews mention specific experiences or ask for follow-up, we would sometimes prefer to have the chance to answer the reviews before the agents do. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to gather feedback and view reviews. It helps us respond quickly to reviews and track performance over time. It's easy to use, with features that make it our go-to app for monitoring scores and reviews. ### 17. User-Friendly Platform with Room for Improvement in Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Gary N. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Reputation?** I like Reputation's ability to send SMS review requests straight through the platform. The mobile app is pretty user-friendly, making it super easy to send a review request. **What do you dislike about Reputation?** What hasn't been so good is the reporting system. I wish the dashboards were a little bit better, more executive level style with the graphs. Whenever we're sharing data, I have to just replicate it myself so that the person reviewing it in our executive team has a high-level overview that's branded to our company. **What problems is Reputation solving and how is that benefiting you?** Reputation consolidates all my business locations on one platform, lets me respond to reviews with templates, and tracks Google listings. It saves time and highlights employee engagement. ### 18. Reputation: An All-in-One Hub for Easy Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alycia R. | Marketing and Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** What I love most about Reputation is that it is a great, all-in-one place for our franchise network to easily manage their online reputation. Additionally, I love that we have such a dedicated customer success manager who is always available and happy to help out. Thanks, Ashley Parks! **What do you dislike about Reputation?** The glitches and platform issues that slow us down and cause us to have to submit too many support tickets. **What problems is Reputation solving and how is that benefiting you?** The biggest problem that Reputation solves for us is social media management and making sure that we have a seamless and efficient post management approval process. ### 19. Straightforward Platform with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anna Lisa J. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Reputation?** I find the platform straightforward to use. The dashboards are easy to configure and set up, which is great. I also like the reputation score feature because it allows us to see how all of our affiliate locations are doing. **What do you dislike about Reputation?** The platform is outdated, and there's not as much in the AI space that we would like at this time. There's also some buggy dashboards that often don't load correct data. **What problems is Reputation solving and how is that benefiting you?** We primarily use it for review solicitation and moderation, which allows us to get valuable feedback from customers. Reputation also provides competitor insights, helping us see how we compare and pull marketing claims. It is easy to use, with straightforward dashboards and a reputation score that shows how our affiliate locations perform. **Official Response from Lerin O'Neill:** > We appreciate your feedback on the ease of use and the reputation score feature. We are continuously working to improve our platform, including updating the AI capabilities and addressing any dashboard issues. Your input is valuable in helping us make these improvements. ### 20. Effortless Review Management with Insightful Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jen M. | Director of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that Reputation makes it easy to respond quickly and to monitor everything in one place. It gives good insight, and I appreciate how reviews from Google, Facebook, etc., all go to the dashboard where I can see everything and respond from there. It also provides good ideas on how to fix an issue. The initial setup was very easy, which is a big plus for me. **What do you dislike about Reputation?** Limited tools for social media. You can't boost the reviews from the dashboard. You have to go into Facebook/Instagram separately. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for review management, as it responds to reviews and helps manage them in one place. It provides good insight and ideas to fix issues, allowing me to monitor everything from Google and Facebook on a single dashboard. ### 21. Simplifies Customer Feedback with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Erik H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like the simplicity of Reputation and the fact that it's a one-text system to the customer, allowing them to respond directly on their phone. It's not a series of a bunch of questions or phone calls that disrupt the customer's day. It really gives us the exact information we are looking for. The initial setup was extremely easy and flawless. **What do you dislike about Reputation?** The only thing that could be improved is if we have the ability to respond better to a bad review or something that might not pertain to us. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to get insights on our installation and sales processes, helping us identify areas of improvement. Its simplicity allows customers to respond via text, giving us the exact feedback we need without disrupting their day. ### 22. Easy to Use, Seamless Integrations, and a Great AI Text Generator **Rating:** 5.0/5.0 stars **Reviewed by:** Darrell P. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** The easy to use platform, seamless integrations, system performance is great with little to know product issues. The AI text generator for post management is great and always creates beautiful post notes, just be sure to read and edit as needed. **What do you dislike about Reputation?** I don’t dislike the product in any way; it’s a great tool and very easy to use. **What problems is Reputation solving and how is that benefiting you?** Reputation is easily solving the fact that I am not very social media savvy and it has made keeping up with my property brand super easy. **Official Response from Lerin O'Neill:** > We're thrilled to hear that you find Reputation easy to use and that the AI text generator is helping you create beautiful post notes. Thank you for your feedback! ### 23. Centralizes Feedback Management, Streamlines Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Danny M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I use Reputation to monitor and manage customer feedback across multiple platforms, which helps to improve our online presence. I appreciate that it is easy to use and works very efficiently. I also like how centralized everything is, as it saves a lot of time. **What do you dislike about Reputation?** If you publish on a review, why do you have to mark it read or unread? If the review is responded to, it was read. Again, I read the review and respond to it, why do I need to mark it read? Isn't that obvious that I read the review because I responded to it. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor and manage customer feedback, improving our online presence. It's easy to use, efficient, and centralizes everything, saving me time. ### 24. Effortless Review Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like the convenience of Reputation, as it keeps all the reviews in one place, making them really easy to track and follow without having to go and find them elsewhere. It's super handy to just check one place for all our reviews. I also appreciate getting detailed emails when we receive Google reviews, which keeps me aware of them and helps with daily tracking. It keeps things really easy. The customer service is fantastic too; any minor issues are fixed pretty quickly. **What do you dislike about Reputation?** I have no major dislikes about Reputation. **What problems is Reputation solving and how is that benefiting you?** Reputation puts all our reviews in one place, making it easy to track and follow. I love getting detailed emails for new Google reviews, so I'm always aware and can track them daily. ### 25. User-Friendly, Reputation Management Requires Attention **Rating:** 5.0/5.0 stars **Reviewed by:** Kim W. | Assistant service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Reputation?** I really appreciate how easy Reputation is to use, which makes it a pleasure to manage our customer satisfaction follow-ups and reviews. Having everything in one place is a significant advantage because it streamlines the process of sending surveys and addressing reviews efficiently. This centralization saves time and effort by eliminating the need to switch between multiple platforms, thereby enhancing productivity. It's also noteworthy that I prioritize its usability so much that I would confidently recommend Reputation with a perfect score of 10 out of 10 to friends or colleagues. **What do you dislike about Reputation?** I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables beyond our control. Furthermore, it's hard to encourage customers to leave detailed reviews when happy, which impacts our sentiment scores negatively. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to consolidate surveys and reviews in one place, enhancing the ease of following up on customer satisfaction. ### 26. Effortless Review Management with Insightful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Reputation?** I use Reputation for Dealer Reviews, and I appreciate how it shows analytics of our business reviews over several platforms. It's great to easily see when we are down in reviews and what areas we need to work on based on the feedback. I love how it tags specific areas mentioned by customers, highlighting both strengths and areas for improvement. The ease of use is another big plus for me, and the initial setup was very easy. **What do you dislike about Reputation?** No issues. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to access analytics for our business reviews across platforms, see where we need to improve, and identify what customers appreciate, as it tags areas based on feedback. **Official Response from Lerin O'Neill:** > Thank you for sharing your positive experience with Reputation! We're glad to hear that our analytics and review tagging features are helping you identify areas for improvement and strengths in your business. We appreciate your support! ### 27. Comprehensive Insight, Minor Sampling Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I like the sentiment analysis feature because it helps us get a holistic view of experiences. I also love the score system as it allows us to gauge if we are doing well or not. The setup was very simple for us. **What do you dislike about Reputation?** I don't really like how it doesn't really positively leverage a large income of samples or a smaller sample size. I think the score should be streamlined and should know when there is an outlier as far as participation goes. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to gauge our homeowner experience, seeing the quality of our customer visits. The sentiment we get gives a holistic view, and the score system helps us know if we're doing well. ### 28. Effortless Review and Social Media Management in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Molly B. | Owner and Photographer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Reputation?** It's convenient to manage and reply to all reviews from a single location, and it also makes preparing social media posts for various platforms much easier. **What do you dislike about Reputation?** The look and feel of the reporting section could be improved to be more user-friendly. For example, adding a search bar to help users quickly find specific reports would be more efficient than having to click through arrows one by one to see what’s available in each category. It would also be helpful to allow customization of the ribbon and dashboard so users can arrange the reports they use most or want to see in their preferred order, rather than being limited to the default setup provided by the platform. **What problems is Reputation solving and how is that benefiting you?** By consolidating the platforms we need to manage, it has become easier to respond to reviews. Additionally, we now have a clear, high-level overview of the ratings for all the properties we oversee across the US and Canada. ### 29. Streamlined Review Management with AI Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon R. | Internet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Reputation?** I appreciate how Reputation consolidates everything in one place, which makes it easy to manage responses to surveys and reviews efficiently. The new AI feature significantly enhances this experience by allowing me to respond quickly, even when managing multiple stores that receive numerous reviews. Having all this functionality centralized ensures that I can handle customer feedback seamlessly and keep up with the volume of interactions without any hassle. Furthermore, the initial setup was very painless, which was a great relief and allowed for a smooth integration into our existing processes. **What do you dislike about Reputation?** I dislike the issue with survey emails when they bounce due to incorrect email addresses. It's frustrating that I'm unable to resend the survey after correcting the email, which complicates my ability to ensure all feedback is captured effectively. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage reviews and surveys efficiently across multiple stores, centralizing feedback and enabling quick responses with its AI feature. ### 30. User-Friendly with Excellent Support, Needs Automatic Features **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like using Reputation because it helps us ensure we're above industry standards. It's a good tool for checking where we stand. The support team is very helpful, making sure accounts are linked properly, and I find the site to be well-thought-out. Most things you can figure out by yourself, which makes it pretty easy to use. Also, the initial setup was very easy, with our rep helping us along the way. **What do you dislike about Reputation?** I feel like automatic review send-outs would significantly improve the service. Despite Reputation having nice tools to send review requests, it's just not as effective as the automatic ones that other companies offer. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to maintain industry standards and respond quickly to upset customers. ### 31. Effortless Review Management with Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Community manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Reputation?** I use Reputation for managing my online reviews and social presence all from one place. I like that it notifies me about a new review from any review platform, which saves me time. It's very user friendly, and I like that it keeps me informed as to how I can raise my overall score. **What do you dislike about Reputation?** Many of the features come at an additional cost, so we’ve chosen not to use them in order to avoid the extra expense. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for managing my online reviews and social presence from one place. It notifies me of new reviews from any platform, saving me time. It's user-friendly and keeps me informed on improving my overall score. ### 32. easy to use and easy to add posts **Rating:** 5.0/5.0 stars **Reviewed by:** Austin H. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reputation?** What I like most about this website is how easy it is to schedule posts. The interface is intuitive and saves me so much time when planning content **What do you dislike about Reputation?** What I like most about this website is how easy it is to schedule posts—it's a real time-saver once you're set up. However, the overall usability could be improved, as it takes some time to get used to the layout and features. **What problems is Reputation solving and how is that benefiting you?** keep track of post and reviews ### 33. Successful Partnership, Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi R. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** This program has made managing online reviews seemless. The partnership brought awareness to our entire organization, stressing the importance of GBP and ORM. **What do you dislike about Reputation?** Business Listings: having someone managing our GBP is huge, but progress is slow. It would be helpful to have more strategic planning for optimizing our listings. **What problems is Reputation solving and how is that benefiting you?** Managing our Google listings to keep them up-to-date and optimized. They respond to all positive reviews and send Review Requests to patients to encourage Google reviews. ### 34. Seamless Setup and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joel B. | Dealer prinicpal and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I really appreciate the valued consultant from Reputation who has been with us for several years. He guides us both in using their product and platform and also helps us grow our business through our reputation. I also like that he knows our business well and assists us in making improvements to our online reputation. Additionally, if we need something specific on their platform, he's very effective at helping us use their products to our advantage. **What do you dislike about Reputation?** Nothing **What problems is Reputation solving and how is that benefiting you?** Reputation helps us manage our dealership reviews, ensuring smooth operations and professional support. It provides a reputation score throughout the month, alerts us when we need more reviews, and indicates when our online reputation needs more attention. ### 35. Reputation.com Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reputation?** Their platform is really great for being able to manage our reputation and see all of our Google reviews in one, convenient place. **What do you dislike about Reputation?** Every now and then we will get/find data that doesn't seem to be accurate, but they always are able to get it fixed. **What problems is Reputation solving and how is that benefiting you?** We are able to view and manage Google reviews from one location and run reports to see Google scores of all of our stores. As we attempt to manage the reputation of all of our stores this is a crucial feature that more easily allows us to do so. Implementation and integration of their platform is a breeze and it is super easy to use. **Official Response from Lauren McCutcheon:** > Thank you for your feedback. We’re glad to hear that Reputation has helped simplify managing Google reviews across all your locations and that our reporting tools are providing useful insights. We appreciate your input on our options and will continue to improve to better meet your needs. Thanks for being a part of the Reputation nation! ### 36. Centralized Review Management for Time Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Chad T. **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I find Reputation to be a very useful tool for maintaining a strong positive presence within our online community. I particularly like the ability to reply to reviews all in one place, which helps streamline our process and saves us time. I also appreciate the insights it provides into the areas where we are strong and where we need improvement. Additionally, the setup was pretty fast and easy. **What do you dislike about Reputation?** I think the inability to save my credentials is an area for improvement. **What problems is Reputation solving and how is that benefiting you?** Reputation helps maintain a strong online presence and solves customer satisfaction issues. I like replying to reviews in one place, which saves time and helps identify our strengths and weaknesses. ### 37. Centralizes Review Management Effectively **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor A. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like how easy it is to monitor the response rate and the review responses with Reputation. We also love using it to send out surveys to prevent people from leaving bad reviews on our business listings. The centralized location for survey communications helps us maintain an SOP throughout the portfolio. The support team is mostly helpful, especially when I use the chat or call in; they are very responsive. **What do you dislike about Reputation?** Having faster responses to emailed issues and more involved customer success managers. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to monitor reviews and response rates centrally, making it easy to manage multiple platforms. We also send surveys to reduce negative reviews on business listings. ### 38. Helpful Einstein Analytics and Templates for Easy Review Generation **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel W. | Sales and Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Reputation?** The Einstein analysis is helpful. Like coordinating social media as well. Analytics are helpful. Enjoy the templates for getting reviews from prospects etc. **What do you dislike about Reputation?** The integration of social media in Reputation is a little wonky at times. The files it accepts and doesn't can be specific and need tweaking before they're accepted. Otherwise it's pretty good. Everything else seems adequate. **What problems is Reputation solving and how is that benefiting you?** Getting reviews, planning social media and understanding our reputation. **Official Response from Lerin O'Neill:** > Thank you for your feedback. We're pleased that you find our analytics and review generation templates useful. We understand the importance of social media integration and are working to enhance the user experience in that area. ### 39. Forward-Thinking Team with Unmatched Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Group CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** Working with the Reputation Teams across all aspects is genuinely exciting. Their knowledge is second to none, and it’s always an excellent experience. **What do you dislike about Reputation?** There’s absolutely nothing to dislike. This is a forward-thinking company that genuinely cares about its customers. **What problems is Reputation solving and how is that benefiting you?** We’re developing AI within our business using the Reputation platform. The Insights module has been invaluable, and the support we receive from our onboarding team and account manager is second to none. ### 40. Easy Social Scheduling, Seamless Cross-Posting, and Helpful AI Captions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** I enjoy being able to schedule my social posts in advance; it really helps me set myself up for success. I also like that there are integrations between platforms, which makes cross-posting much easier. The AI is helpful when I’m struggling to find the perfect caption, and the training on how to use all the different tools has been really useful. **What do you dislike about Reputation?** Occasionally the scores will not update regularly and sometimes this will cause confusion when we have multiple users. **What problems is Reputation solving and how is that benefiting you?** It solves the problem of needing an on-site, dedicated person to keep up with marketing and UI trends. Now we can monitor these things remotely. ### 41. Efficient Review Management with Comprehensive Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Emma S. | Social Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Reputation?** I like using Reputation for reputation management and email sends. I appreciate having it all in one place, which makes review management easier. I also find the reports feature valuable, as it lets us easily digest the data. **What do you dislike about Reputation?** N/A **What problems is Reputation solving and how is that benefiting you?** Reputation helps with review management by having everything in one place. It also enables us to easily digest data with its reports, which is what I like most. **Official Response from Lauren McCutcheon:** > Emma, thank you for sharing your thoughts! We're thrilled to hear that the insights dashboard, scheduling, and review management features are helping streamline your process. It's great that Reputation is simplifying the number of platforms you need to manage. If you ever have any suggestions or need further support, reach out! ### 42. Wonderful product! So convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Reputation?** It makes it easy for me to go through good and bad online reviews. It's a one stop shop to where I can send review links to customers and see what they are saying about us. It works great with places such as google and cars.com. **What do you dislike about Reputation?** I used to have issues with some reviews not transferring over. I don't seem to have that issue anymore. **What problems is Reputation solving and how is that benefiting you?** It saves time that I can look in one place at our reviews and scroll down. I don't have to go to 4 websites, so it is a big time saver. ### 43. User-Friendly UI and Time-Saving Integrations for Performance Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Reputation?** The UI is very user-friendly and makes it easy to navigate performance reporting. The data is presented in a way that maximizes integrations with various platforms, which has been a real time-saver. **What do you dislike about Reputation?** So far, I haven’t noticed any downsides. That said, there should be an option to dispute false or negative information that gets submitted. Also, people who have not actually stayed at the hotel have the ability to leave a review with modest rating and full of questions about the property. **What problems is Reputation solving and how is that benefiting you?** It solving the guest engagement process and allowing the property to optimize performance based upon feedback from the various channels. **Official Response from Lerin O'Neill:** > We're glad to hear that you find Reputation user-friendly and that it has been beneficial for tracking and understanding resident feedback. We appreciate your feedback about the need for more in-platform guidance and will definitely take it into consideration for future improvements. ### 44. Easy to Navigate and a Helpful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Zackery H. | National Accounts Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Reputation?** It's easy to navigate, and has been a helpful tool. **What do you dislike about Reputation?** It gives our technicians the power to choose whose voices get heard, and encourages people with good experiences to share their thoughts. **What problems is Reputation solving and how is that benefiting you?** It has helped us raise our overall reviews. It also runs smoothly both online as well as when using the mobile app. **Official Response from Lerin O'Neill:** > Thank you for sharing your positive feedback! We're thrilled to hear that Reputation has been easy to navigate and a helpful tool for you. We understand your concerns about technicians having the power to choose reviews and the impact it may have on feedback. We value all feedback and are constantly working to improve our platform. If you have any specific suggestions or further feedback, please feel free to reach out to us. We're here to assist you and ensure your experience with Reputation continues to be beneficial. ### 45. Great Premise, But Needs More Settings and More Complete Scorecards **Rating:** 2.5/5.0 stars **Reviewed by:** Katherine Z. | service manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I like the premise of it , but i would like more settings and to be able to look up different metrice **What do you dislike about Reputation?** it doesnt show every one correctly. They should have the whole branch and the scorecards **What problems is Reputation solving and how is that benefiting you?** I believe if everyones name from the branch was on there even if they get 0 reps it will push them do do mpore ### 46. User-Friendly Platform with Effective Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Allison W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like how easy the website is to navigate. The residents seem to find the work order survey easy to complete, which makes collecting feedback straightforward. Additionally, while I didn't set it up myself, I remember the setup process being easy and the team was helpful during training. **What do you dislike about Reputation?** I think some of the surveys are too long and therefore people don't complete them. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for resident feedback. It makes work order and tour surveys effective. The website is easy to navigate, and residents find it simple to complete surveys. However, some surveys are too long, making them incomplete sometimes. ### 47. All Reviews in One Place with Helpful Competitive Comparisons **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia N. | Marketing and Internet Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Reputation?** Having all my reviews in one place makes it much easier to stay on top of response rates. I also appreciate the competitive comparisons, which help me quickly see how we’re doing. **What do you dislike about Reputation?** It can be challenging to make sure all of my connections are working properly. **What problems is Reputation solving and how is that benefiting you?** It helps me keep all of our reviews organized and up to date. ### 48. Would Recommend and Looking Forward to More Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** The support we receive from our account team is great. I also really like the ability to automate so many aspects of the review-requesting process. Their dashboard is also user-friendly. **What do you dislike about Reputation?** It is expensive, so we have not onboarded all of our listings. There are also some features that we would like to implement/other healthcare systems have implemented but we don't have access to because they were grandfathered in which is frustrating. **What problems is Reputation solving and how is that benefiting you?** We wanted to increase our Google reviews and scores across clinics and providers, which it is performing well. This is helping with our SEO and public-facing online reputation. ### 49. Streamlined Dashboard, Powerful Client Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Danny M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Reputation?** I appreciate how Reputation is streamlined, letting me manage all properties from one dashboard, track who I've reached out to, and see timelines. It saves me time and prevents me from pestering people. **What do you dislike about Reputation?** I feel like the dashboard could be "cleaner" there are tabs and filters that seem superfluous. Eliminate the overlap in functionality. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for client and customer relationship monitoring. It helps manage online presence, reach out to positive experiences, saves time, and prevents pestering people. I like that it's streamlined, letting me manage properties, track responses, and timelines from one dashboard. ### 50. Streamlined Feedback Management, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Reputation?** I like using Reputation to manage our online reviews for our automotive group of nearly 100 stores. I find the reputation score particularly beneficial as it provides one metric to focus on, which makes it less overwhelming to handle the vast amount of online feedback. Their team made the initial setup as smooth as they could. **What do you dislike about Reputation?** There have been times when we've dealt with bug issues or technical issues. Their support team could be more helpful when there are issues. **What problems is Reputation solving and how is that benefiting you?** I use Reputation to manage our feedback in one area, simplifying online review management across nearly 100 stores. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A35%3A34+-0500&secure%5Bsession_id%5D=acebb197-cd8b-45b9-8cef-44366f23d3f9&secure%5Btoken%5D=f72833cc3b9ed2f28f9683677f2a3e206f2c5fd3082c20c08534dde9b1f4b6b8&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Total Expert](https://www.g2.com/products/total-expert/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,924 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.5/5.0 (3,273 reviews)