Reputation.com

Reputation.com

4.3
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Manage business reviews with enterprise reputation management software

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Reputation.com review by David B.
David B.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent product!!"

What do you like best?

I like the ease of the program. Everything is easy to work with and you can find your all your data in one location! The Dashboard provides a lot of great information that we can utilize across each of our franchisees. A huge selling feature for our company was the fact that you can consolidate all social media accounts into one centralized platform. Allowing each owner the ability to respond to all guests questions, reviews, and comments at once!

What do you dislike?

Some of the areas can be overwhelming with out any explanations. I had to look up how to work out some forms. The support team was very helpful and was able to work out any issues I had.

Recommendations to others considering the product

Do it!! Once you get to know the product, it will help to improve the your customer experience with the goal of increasing your profit!

What business problems are you solving with the product? What benefits have you realized?

We are consolidating all of our franchisees to one centralize location allowing them to focus on all social media platforms at once instead of having to log into each social media account separately. With the centralized Dashboard, we are able to see the highs and lows of each park, which region most of the concerns or wins are coming from, and are provided a grade so we can compare them against the rest of the franchise locations.

What Online Reputation Management solution do you use?

Thanks for letting us know!
Reputation.com review by Nick B.
Nick B.
Validated Reviewer
Verified Current User
Review Source
content

"Reputation.com is utilized to keep our properties in order and managed."

What do you like best?

I like the overview of everything at once. Being able to see things at a glance and address them if there is an error is awesome. Also how the properties are broken out and easily manageable in terms of updating hours of operation or images that feed to Business Listings, is very simple and manageable at any experience level.

What do you dislike?

There are often times where information seems to be reset or is not entered correctly, and it had caused some issues before, but has not in a while.

Recommendations to others considering the product

If you are struggling to keep reputation management under control, the ease of reputation.com's platform will ease some of the worries you may have about your ongoing rating/reviews/

What business problems are you solving with the product? What benefits have you realized?

We are resolving the sheer enormity of managing reviews for 250+ apartment properties around the country. A centralized and focused hub for managing reviews is the objective. We have realized that responded quicker and easier raises user engagement.

Reputation.com review by Cynthia B.
Cynthia B.
Validated Reviewer
Verified Current User
Review Source
content

"Amazing platform for reputation management"

What do you like best?

The dashboard is incredibly easy to use, which makes managing multiple properties so much easier. The support team is always available to help or troubleshoot issues, and they are great when it comes to training.

What do you dislike?

The only flaw I've found so far has to do with Facebook reviews and responses. If someone posts a Facebook review and someone not associated with the business responds, the dash board counts it as a responded-to review. This makes it easy to miss some response opportunities for Facebook reviews. It's not a huge problem, but definitely would be great to see that get fixed.

Recommendations to others considering the product

Try it! There are so many tools and value-added features, from local SEO management to social media planning and scheduling. It makes it so incredibly easy to manage multiple businesses and locations. Best of all, the support team is easy to reach and always extremely helpful with quick turnaround.

What business problems are you solving with the product? What benefits have you realized?

The greatest benefit is that all our top review sources are centralized on one dashboard, so our property managers can manage, request and respond to reviews in one easy-to-use place. We recently launched a four-week review challenge, where we challenged our on-site teams to increase the quantity of reviews on Facebook and Google specifically, and Reputation.com made that so easy to do with the review request features, templates, easy-to-use dashboard for responding and monitoring reputation score.

Reputation.com review by David Joseph N.
David Joseph N.
Validated Reviewer
Verified Current User
Review Source
content

"Exactly what you'd expect, plus an exceptionally personal touch."

What do you like best?

I like the personal service I get from Reputation.com. Other companies we vetted wanted to schedule weekly meetings to talk about everything, but Reputation.com said sure, a meeting each week, but call us when something happens. That's the personal touch I'm looking for. And they can help with Google in ways that aren't even in our contract. They share their expertise broadly, and really want what's best for their clientele. We're a huge hospital chain with over a hundred clinics and dozens of hospitals, and they've helped us scale up our business listings management services.

What do you dislike?

I wish I would have found out about them sooner. We spent a lot of time vetting competitors, and Reputation.com was hands down the most affordable option.

Recommendations to others considering the product

It's easy to say yes because of the affordable nature of Reputation.com, but look deeper into their products and you'll find you're getting even more than they promised. Their customer service is top notch, so be open with them and they'll help you be a rock star at the office.

What business problems are you solving with the product? What benefits have you realized?

Listings management services from an enterprise standpoint. Doctors names, addresses, and phone numbers are correct now, but also their photos, their knowledge panels, their search results.

Reputation.com review by Tracy H.
Tracy H.
Validated Reviewer
Verified Current User
Review Source
content

"Good platform for soliciting reviews and managing listings"

What do you like best?

This platform works well for soliciting reviews, it's easy for our staff to learn, and the back end management for our marketing team is very user-friendly. Also the reporting features are excellent.

What do you dislike?

We have several hundred listings, and my only complaint is that the support team we work with sometimes have a hard time helping us manage the listings and keep them correct. When we need to make changes, the instructions we provider are not always implemented correctly, which leads to more work on our end to continually audit the listings for accuracy.

What business problems are you solving with the product? What benefits have you realized?

The platform helps us solicit reviews from patients who otherwise probably wouldn't take the time to go online and do that, and it also helps us manage in a single location all our GMB profiles, which is great because we have several hundred of them.

Reputation.com review by Randy C.
Randy C.
Validated Reviewer
Verified Current User
Review Source
content

"Daily user"

What do you like best?

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment.

What do you dislike?

There are a few features that are cost prohibitive on a per-location basis for us.

Recommendations to others considering the product

Know what locations you want to monitor before launch. Ensure that your locations are all owned or managed on the native platforms. Take advantage of connecting as many profiles as possible and utilizing all the features you can. Set up macros for quicker review response options. There are lots of reporting options available too. Customize your reports to tailor to your audience, whether it be internal, C suite or a department.

What business problems are you solving with the product? What benefits have you realized?

Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits.

Reputation.com review by Jaime T.
Jaime T.
Validated Reviewer
Review Source
content

"Great website to see everything all at once!"

What do you like best?

I love that I can see everything I need to see all at once. Being able to scroll through 140+ agencies and also being able to drill down to just one agency is great. It is also great to see all of the reviews by state and being able to see the average review for that state. The ability to reply directly on reputation.com and having it post immediately to the original site is great! Definitely helps save a lot of time being able to do everything I need to do all in one place.

What do you dislike?

As of right now, there isn't anything I dislike. I think the website is great for what I need.

What business problems are you solving with the product? What benefits have you realized?

Before reputation.com, we were not responding back to reviews appropriately. We would miss some of the reviews that were left.

Reputation.com review by Sierra C.
Sierra C.
Validated Reviewer
Verified Current User
Review Source
content

"All in one review center "

What do you like best?

I love the user friendly layout of the Reputation site and the ease of use of all the functions plus there are how to guides. I love that almost all of the reviews from other sites are compiled together and you can even have a report/spreadsheet pulled that shows you what property and which site.

What do you dislike?

I dislike that the way you set up a report is i little complicated. Having to drag the panels to where you want most of the time you just click on stuff the sudden and abrupt change to dragging is not cool.

What business problems are you solving with the product? What benefits have you realized?

The benefits we get from using reputation.com is that we don't have to go to every web site where we get reviews and dig and count through them all.

Reputation.com review by jenna L.
jenna L.
Validated Reviewer
Review Source
content

"Allows us as a franchisor to offer unparalleled support to our system"

What do you like best?

Reputation.com is a one-stop shop for our franchisees to manage their online reviews and social media. With over 500+ locations, we push to our system the importance of their online reviews and social media presence and what that means for our brand. Our franchisees vary is age and comfort-ability with social and review management and Reputation.com allows us to support them at every level. Working with our CSM at Reputation.com (shout out Courtney) has been absolutely amazing. She continuously helps us get what we need from the platform but helped us grow as a system through Reputation.com.

What do you dislike?

The connectivity issues or bugs sometime cause our franchisees to be dissatisfied with us in corporate when we know Reputation.com is trying to correct the issue on the back end. Sometimes troubleshooting has to go to too many people in too many places.

What business problems are you solving with the product? What benefits have you realized?

One stop shop for online review management and social. Franchisees can see all data in one place and can get operational opportunities for growth through Reputation.com and online reviews. We've noticed through onboarding social that we had a 100% adoption rate in local social Facebook pages once we rolled out Reputation.com for our system. Makes social and online review management easy and digestible for franchisees.

Reputation.com review by Allyson C.
Allyson C.
Validated Reviewer
Review Source
content

"Reputation.com is a great product, with the potential to be fantastic!"

What do you like best?

My favorite aspect of reputation.com is the large amount of different features available in the product. We've previously had to use several different platforms to accommodate various needs (review management, operations, surveys, social) and it's extremely useful to be able to roll up these services into one platform.

We also really appreciate the ability to respond to reviews within the platform, which saves our users a good deal of time.

What do you dislike?

We are looking foward to many of the new social changes that are on the roadmap for later this year, particularly the integration of LinkedIn and the addition of GMB, Instagram and LinkedIn to tools like the library and campaigns functionality. These features are great but without the ability to use channels we're focused on like GMB and LinkedIn, we're mostly limited to using the calendar.

What business problems are you solving with the product? What benefits have you realized?

Mentioned in "what I like best" but being able to pull multiple efforts into one dashboard is extremely helpful. We are relatively new to Reputation.com so we definitely haved't maximized the potential yet!

Reputation.com review by Dan S.
Dan S.
Validated Reviewer
Verified Current User
Review Source
content

"An effective way to manage online reputation"

What do you like best?

Reputation.com offers a robust platform and features to help manage a business's online reputation and reviews. Not only does it provide great reporting, it also helps you be proactive in managing and responding to reviews.

What do you dislike?

Without having a dedicated staff member looking after our reputation management, it was difficult to keep up with the vast amount of data and information coming from the platform. We also struggled with the negative review responding as the messaging in the responses wasn't always what we wanted to say as a business. To the customer, it all looks like it comes from the business.

Recommendations to others considering the product

It can be overwhelming to start but work with your account manager and do what you can to become familiar with the platform. Be sure to watch for the various parts you can customize like review responses.

What business problems are you solving with the product? What benefits have you realized?

Being effective and on top of the reputation for a business in this day and age is vital for any business and Reputation.com helped us do just that.

Reputation.com review by Kevin V.
Kevin V.
Validated Reviewer
Verified Current User
Review Source
content

"Good when it's working"

What do you like best?

The saved responses feature is great because you can view the whole response before selecting it, include conditional format, like the reviewer's name and the location they are reviewing. The reporting is also comprehensive and offers a good, visual way to track changes to reputation over time.

What do you dislike?

Platform stability, I often am submitting 1-2 tickets a week due to delays in reviews ingesting or replies publishing. Also, no Yelp integration. It'd be nice to at least read Yelp reviews on Reputation.com, even if I need to click thru to Yelp to reply.

What business problems are you solving with the product? What benefits have you realized?

Trying to read all of our reviews from Facebook and Google in one place. It's a lot to manage if we were doing all of that on native Google and Facebook.

Reputation.com review by Megan E.
Megan E.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent Customer Service"

What do you like best?

The structure of follow up and customer service support. I like how our representative schedules regular calls for touch base and is always eager to help answer questions or make our process easier.

What do you dislike?

The requirements of some of the search engines and review websites can be frustrating, but that isn't a fault of reputation.com, they do their best to work with us to overcome any obstacles.

Recommendations to others considering the product

I would highly recommend using Reputation, the customer service and features are top notch.

What business problems are you solving with the product? What benefits have you realized?

We are improving our online reputation for our dermatology providers by using the review request feature which has garnered us more positive reviews and feedback online. Our business focus's on quality and with reputation.com we now have the opportunity to prove it with patient attestations.

Reputation.com review by Daniel W.
Daniel W.
Validated Reviewer
Review Source
content

"Great for company with many locations! "

What do you like best?

I like the reporting dashboard the best. The ability to manage all reviews from one place and export custom reports is pretty great!

What do you dislike?

I don't dislike a whole lot about this platform. The customer service is great and tools are there for you if you make an effort to use them. Any time I have questions about this platform, it is nice to having access to a rep. They are always willing to schedule a quick meeting to go through my questions. Additionally, the help button on the dashboard is pretty great. It has videos on many of the FAQs they recieve which is much more user friendly than having to dig through a bunch of forums and text.

What business problems are you solving with the product? What benefits have you realized?

Our company has about 90 clinics. That means managing Google reviews for 90 clinics and reporting out on that. This platform really simplifies that process. Overall, this platform is very useful, but is fairly expensive. If you have the time to get the most out of it, I think it is a fantastic tool - if not, you are going to be spending money on something that has no positive impact. If you don't actively manage your reviews and online reputation, this tool will do nothing for you. That said, you can easily make it worth your time and effort.

Reputation.com review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great Way to Manage Your Reputation"

What do you like best?

Reputation.com is very easy to use and a great platform to oversee your online reputation. They also have great template responses that make responding to reviews fast and painless. The platform also has a great way to request reviews from potential and long term clients. You can send emails or text messages that directly link to your review sites, which makes it easy for the people searching for your business.

What do you dislike?

There isn't really anything that I dislike about the platform, excluding the way that you're graded for a reputation score. I don't think it's fair to take into account "how long a review is". Reputation.com believes that the longer a review is means the more truthful the review is, which I have found is not always the case. Usually, in my industry, the angrier a person is when reviewing means they're going to leave a longer review.

What problems are you solving with the product? What benefits have you realized?

You can see all your reviews in one central location, and respond effortlessly. You can also easily strategize on what you need to work on to increase your review score. Whether that be, increasing quantity, or just honing in on certain review sites.

Reputation.com review by Nolan P.
Nolan P.
Validated Reviewer
Review Source
content

"The best partners to work with!"

What do you like best?

I love the partnership we have with Reputation.com; they're very willing to work with us to find the solutions we need. Our weekly calls with our account rep keep communication open and ensure we're always focused on the next task or phase.

What do you dislike?

Unfortunately they can no longer manage Yelp reviews, which makes up a large volume of our reviews. Also there has been no movement on signing with Healthgrades. But both these issues are due more to Yelp and HG, than to RDC.

What problems are you solving with the product? What benefits have you realized?

It allows us to bring in reviews for over 2300 doctors and facilities to a single dashboard, ensuring we hear our patients' voice, and enables us to monitor and respond consistently and efficiently. Also, by publishing our own star ratings on our provider pages, we've seen a large increase in search engine optimization, driving more patients to our practices.

Reputation.com review by Brad T.
Brad T.
Validated Reviewer
Review Source
content

"Fantastic use of social media"

What do you like best?

I'm a big fan of the customer-centric service that came with using their service. They were very accommodating and understood what I wanted to say and how I wanted it portrayed to past and present clients. I think many others on my team also would benefit from using the service as they don't have as much success in the use of reviews after they have provided their service. Others that have used the service in my organization have maintained that the customer relationship between Reputation.com and us is outstanding. Many of these individuals aren't as technically savvy so having the ability to just upload a spreadsheet that has been sent over to us and uploaded is fantastic.

What do you dislike?

The portal at first had a little too many things that I didn't need or know how to use. But our rep was able to set it all up for recurring use.

Recommendations to others considering the product

Try it out even for a short period of time. It'll likely improve your reviews and help generate some new clients along the way.

What business problems are you solving with the product? What benefits have you realized?

Customer acquisition and satisication. We've noticed that more people are likely to fill out an easy survey than go out of their way to actually post on review sites. Among some other benefits that I have realized was the unbiased feedback that has allowed me to better my business and continually use to better the qualify of service that I produce.

Reputation.com review by Angela F.
Angela F.
Validated Reviewer
Review Source
content

"A wonderful program for companies branching out into the social media world."

What do you like best?

There are so many great features with Reputation that it is hard to just choose one so I will choose 2! I love the social calendar. It is a great way to check on locations that are posting and those that are not. You can also post to several platforms at the same time which cuts down on time. Another great feature is the review center. You are able to read, respond, and track your reviews from several different platforms. There is no longer to share passwords or remember 500 different logins because you can do it all through Reputation!

What do you dislike?

One of the few things that I do not like is that if you are creating a custom report it can be a little difficult. It is also not save friendly to your computer, you must download it as an Adobe file.

Recommendations to others considering the product

You need to try it if you want something that will really work!

What business problems are you solving with the product? What benefits have you realized?

I am able to manage 60+ properties social media at the same time. The fact that I can run them all under one roof and still give all the properties access while being the main page owner is awesome.

Reputation.com review by Caroline J.
Caroline J.
Validated Reviewer
Review Source
content

"Strong review consolidator at an affordable price"

What do you like best?

The obvious benefit of Reputation.com is the streamlining. They have access to APIs for most review sites, which saves a lot of time reading, replying to and tracking reviews. The cost is also extremely affordable compared to their competitors. Our account rep is also responsive, knowledgeable and helpful.

What do you dislike?

A few features need work. For example, their email templates are a mess. I wish they would partner with an industry leader like Constant Contact or MailChimp instead of trying to code their own. We opted out of their social media suite because it wasn't as strong as our current vendor (Sprout Social). The feature may make sense for some companies, but it didn't for us.

I would recommend they stick to being great at a handful of things, instead of trying to cover everything in the digital-sphere.

What business problems are you solving with the product? What benefits have you realized?

Before signing on with Reputation.com, we were paying an agency to respond to reviews. By using the platform, we were able to cut costs and get some value-adds as well.

Reputation.com review by User
User
Validated Reviewer
Review Source
content

"Intuitive Reputation Management "

What do you like best?

Reputation.com has a very user-friendly interface. I also like that we receive notifications when new reviews come in and these are shared with the whole team. Reputation.com makes it very easy to manage our online reputation.

What do you dislike?

Occasionally, Reputation.com will have glitches that cause one metric to revert down to 0 or below where that metric typically is on average. This can cause the score to go down, but these concerns are usually resolved by the support team very quickly.

Recommendations to others considering the product

I would definitely recommend using Reputation.com for online reputation management, as the software collects and analyzes data from several online review sources and allows you to respond easily from one place. You can also track your success over time and see which areas you need to improve in.

What business problems are you solving with the product? What benefits have you realized?

Reputation.com provides an easy to use, one stop shop location for all reviews, which makes maintaining our online reputation much more efficient.

Reputation.com review by Marin G.
Marin G.
Validated Reviewer
Review Source
content

"Location Listing Management Made Easy"

What do you like best?

Out of the reputation.com suite of products, we mainly focus on location listing management. Their tool is powerful and aggregates data across most of the major platforms on the web. When a member of my team changes office locations, it is easy for me to publish their new contact information across the web by filling out a few required pieces of information, and submitting at a click of a button.

What do you dislike?

I do not have any negative things to say about the reputation.com solution. My only wish would be for their data to cross all systems - however companies such as yelp have their own proprietary solution, so this isn't exactly possible.

What business problems are you solving with the product? What benefits have you realized?

location listing management and cleanup. With their software it is very easy to make adjustments to my team members profiles and contact info with the click of a button. I no longer have the need to chase down listings and manually work with each entity to adjust accordingly.

Reputation.com review by Jessica D.
Jessica D.
Validated Reviewer
Review Source
content

"Love the feedback from Reputation"

What do you like best?

I love the ease of use for my team as well as our patients. It makes it very easy to ask for reviews and for the patients to follow up and post them. I also like that I can customize the sites on which to send the patients to post their review.

What do you dislike?

There's not much other than that our IPad has broke twice and it took quite awhile for everything to be sorted out. Other than that I love the service.

Recommendations to others considering the product

Very easy to use

What business problems are you solving with the product? What benefits have you realized?

We have realized that we have a great staff however we have realized that our wait time isn't always acceptable so we've been working on that.

Reputation.com review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Simple yet complicated"

What do you like best?

It's great for someone who just wants to "fill in the blanks." They have plenty of templates and the account reps are very responsive

What do you dislike?

I like to do as much as possible on my own and with this program I feel like I have to contact our rep for any little change. Also, it doesn't allow you to customize too much, the templates are very strict. The first couple of times we sent out a survey there were a couple of glitches, which were fixed for the next survey, but we weren't able to collect contact information so we could rectify the problems that our clients were having. The test survey we sent out didn't allow us to catch these glitches

What business problems are you solving with the product? What benefits have you realized?

We are trying to get feedback from our clients on how we can improve, we also want to drive more online reviews.

Reputation.com review by Jonna K.
Jonna K.
Validated Reviewer
Verified Current User
Review Source
content

"An all-in-one resource!"

What do you like best?

I love having one dashboard to view all of the resident and prospect feedback. I also appreciate the notifications, which ensure I do not miss responding. Lastly, the preset responses are great.

What do you dislike?

Unless this has changed, YELP notifications do not go to reputation.com.

Recommendations to others considering the product

It's a great all-in-one option for online reputation management.

What business problems are you solving with the product? What benefits have you realized?

Reviewers are 33% more likely to change their review if you respond within 24 hours. Being notified when a review is left gives us the jump on responding and possibly turning a bad experience around. Likewise, other people can see our fast response time and appreciate to see we are active in our resident and prospect feedback.

Reputation.com review by David H.
David H.
Validated Reviewer
Verified Current User
Review Source
content

"Helpful business listings management assistance"

What do you like best?

A centralized feed for accessing and responding to online reviews across a broad spread of websites. Strong online review-related analytics. Responsive business listing maintenance and support.

What do you dislike?

The process for making edits/changes to business listing information is clunky and discourages client edits. Client support calls with reputation.com are often too sales-focused. Software platform does not have access to Yelp.

What business problems are you solving with the product? What benefits have you realized?

Our reputation.com partners have helped us take control of and maintain dozens of online clinic and hospital listings for our health system. With their help, we have been able to clean up and elevate our online presence. Now, we have greatly increased visibility and a better understanding of activity occurring on those listings. Our involvement with reputation.com has also prompted internal policy development around third-party business listings and reviews. These were necessary process improvements, and our system has a more robust digital presence as a result.

Reputation.com review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source
content

"Invaluable Resource "

What do you like best?

I manage 22 different properties through my company, so the fact that Reputation.com pulls reviews from several different websites for all of our properties has been a huge help to me. I don't know how I would stay on top of review management without Reputation.com. Their customer support is also amazing. I love that I have a specific rep who understands my company and account (shoutout to Roy!)

What do you dislike?

Sometimes there are delays, such as reviews coming in a few days late. Other than that though I can't complain.

What business problems are you solving with the product? What benefits have you realized?

I've been able to increase our company's online presence for reviews. We are now able to thoughtfully respond to all reviews and gain insight into our operations. It's a huge benefit to my time and productivity. With everything in one simple platform, it gives me time to work on larger projects for my company.

Reputation.com review by John  P.
John P.
Validated Reviewer
Review Source
content

"I use it and it works"

What do you like best?

Tracking the reviews and our rep is responsive.

I have suggested to other companies to use your platform

What do you dislike?

We can never get the bulk request uploaded without sending it to you guys to fix. The error messages

aren t intuitive at all, leave you guessing.

Recommendations to others considering the product

I need it to be able to post to main FB page. It currently cannot for some reason. It would be great if I could my GMB lisitings and post to them from this platform all at once. I have 34 locations. It takes to much time, but I do it through GMB one at a time.

What business problems are you solving with the product? What benefits have you realized?

Star rating = Star Power. When I took over this job 9 months ago, no one was regularly asking the current and past customers for reviews. We now do it monthly and have improved 7 points since May 2018.

Reputation.com review by Bryanna X.
Bryanna X.
Validated Reviewer
Review Source
content

"Reputation.com makes it easy and quick to see and track reviews for your company."

What do you like best?

Dashboard - I manage over 9 properties for a property management company and this makes it much easier to see all the reviews at once.

What do you dislike?

Yelp Reviews not posting. This is one of the biggest review sites that we get reviews from that would be so much easier to respond and keep track of if it was on the dashboard.

What problems are you solving with the product? What benefits have you realized?

Reputation management. We've really been able to dial/zero in and focus on building our brand and changing our reputations. Overlooking 9 properties through a Property Management company this makes it wayyyyy easier to keep track of any negative or positive reviews we receive.

Reputation.com review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Good platform, sometimes things break though"

What do you like best?

I like the responsiveness of our rep (no pun intended) and the ability to drill down through our company hierarchy. The platform is also quite easy to use! The modules work well together - you can set up filters and they keep between modules. The reporting feature is also very powerful.

What do you dislike?

I've noticed dramatic improvement in the past few months in the platform. The social module could use modernization / upgrading.

Recommendations to others considering the product

Make sure to make use of the automated reporting features, and all of the powerful modules they have to offer. Using them all in conjunction will allow you to get a feel of what is really going on in your business!

What business problems are you solving with the product? What benefits have you realized?

The ability to see our ratings on any level of our business (zone, district, store) that we want to drill into.

Reputation.com review by Randy C.
Randy C.
Validated Reviewer
Verified Current User
Review Source
content

"Great platform to stay on top of reviews"

What do you like best?

It's very helpful to receive review notifications as they happen and be able to respond from within the platform. The reporting is top notch as well.

What do you dislike?

There are a few little quirks with some review sites. This may be an API issue.

Recommendations to others considering the product

Utilize as many aspects of the platform as possible. There are some things even we are not plugged in to that would be beneficial for us to use.

What business problems are you solving with the product? What benefits have you realized?

We are able to stay on top of the many different reviews that come in across sites online. This has increased our response rates considerably.

Reputation.com review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source
content

"Ease of Use"

What do you like best?

I like the easiness of replying to all of our reviews with the pre-set responses geared toward the type of review left. If I am stumped for what to say I can use the auto generated ones to help pick words that switch it up rather than all of my responses sounding the same.

What do you dislike?

I wish the social media posting area felt a little more like actual social media to help my staff want to use it more often. Right now there isn't a big rush to post to Facebook because it doesn't feel fun like posting to Facebook normally does on their phone or from the web browser.

What business problems are you solving with the product? What benefits have you realized?

Able to respond to all reviews in a timely fashion. We also like the ability to schedule out social media posts in advance.

Reputation.com review by Jonathan  B.
Jonathan B.
Validated Reviewer
Verified Current User
Review Source
content

"Awesome platform! Tons of services that get the job done. "

What do you like best?

I love how the account manager is always available to help with things I may not understand. I also really like the variety of services provided by the platform which allows us to accomplish a lot with one program as opposed to using several different platforms in the past. Reputation.Com has really simplified our business needs.

What do you dislike?

Server glitches from time to time prevents me from logging in or from receiving reports.

What business problems are you solving with the product? What benefits have you realized?

1.Ticketing system for handling customer complaints

2.Google my business review score improveme

3.Automated reports

4.Staff reward system/motive to work better and harder

Reputation.com review by Doug H.
Doug H.
Validated Reviewer
Verified Current User
Review Source
content

"Best Platform I've Seen"

What do you like best?

Reputation.com makes review and reputation management easy. You can see everything you need in one easy to use place.

What do you dislike?

I haven't found anything that I dislike yet.

Recommendations to others considering the product:

It's worth it. I have wanted to use this product ever since I saw the first demo. In the year and a half I was in contact with them they patiently worked with me to get to the point where our company was willing to add it. The platform is easy to use and provides all the information you need in one place.

What problems are you solving with the product? What benefits have you realized?

We're simplifying our review management processes nationwide.

Reputation.com review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Great way to manage multiple platforms"

What do you like best?

The dashboard makes it super easy to manage all incoming reviews over a ton of different locations. Seriously it makes it easy and at a glance.

We have a lot of users that benefit from the summaries that are sent out every week. The reports are easy to modify and schedule!

What do you dislike?

Sometimes it will de-sync and we will not find out until we see a review that we have not responded too. But those issues are few and far between.

Recommendations to others considering the product

Take the time to set up custom reports and test them. You can get a lot from custom that the generic do not provide.

What business problems are you solving with the product? What benefits have you realized?

We are solving a time issue. We do not have time to log into that many GMB and FB accounts just to reply to reviews.

Reputation.com review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source
content

"Great platform for tracking reviews all in one place."

What do you like best?

Reputation.com is a one stop shop for all review platforms. It makes it easy to log in to one spot instead of wasting time visiting sites to check if reviews came in.

What do you dislike?

I would like them to be able to recognize old reviews for responses. Even if the site can not copy over responses maybe add an option that says "responded directly on website". This would eliminate the need to have duplicate responses on reviews.

Recommendations to others considering the product

It only works if you use it. It is a tool that helps your online presence but you still need to build the reputation and make sure that you are responding professionally and correctly.

What business problems are you solving with the product? What benefits have you realized?

Problems include handling reputation management and being able to respond quickly. Benefits include time saved monitoring online reputation by having one spot to log in.

Reputation.com review by Kristin H.
Kristin H.
Validated Reviewer
Verified Current User
Review Source
content

"Great service, Great data, just what we need"

What do you like best?

The survey feature gives us great customer insights, and our rep (Marla) at rep.com does an awesome job quickly helping us to implement changes and troubleshooting problems.

What do you dislike?

Our location get frustrated that if one person posts the same review on different places (facebook and google) the review counts against their overall review score twice.

What business problems are you solving with the product? What benefits have you realized?

store managers owning their customer feedback and working to improve it. We have raised the customer feedback score at all our stores and raised the bar across staff as far as what's expected.

Reputation.com review by Laurie H.
Laurie H.
Validated Reviewer
Review Source
content

"Experience with Reputation.com"

What do you like best?

The best thing about Reputation.com is the different enhancements, integrations and tools that the platform has to offer. It's nice to be able to have an efficient platform that can be used for many different ways.

What do you dislike?

I wish there were better analytic features. We are very involved in social but are limited to the analytics of content that is only posted through Reputation.com. We really need the API to pull in data full circle from our franchisee's Facebook pages as many are also posting directly through Facebook.

What business problems are you solving with the product? What benefits have you realized?

Being able to manage all online reviews is HUGE for us. With Reputation.com's managed response service we are now also able to have a 100% response rate to all negative reviews which is very beneficial.

Reputation.com review by Sarah K.
Sarah K.
Validated Reviewer
Review Source
content

"Reputation is easy to use"

What do you like best?

I like how easy it is to see in a snapshot what my guests think of my services. It tracks my surveys and how well I did and let's me see how good or bad a job I am doing. I love getting great reviews from my guests and seeing what I need to improve on.

What do you dislike?

I don't like as much how it is based on recency instead of overall how well I'm doing. I wish it gave me a better score lol because although all my reviews have been 4-5 stars because i haven't gotten one recently, my overall score compared to others in the same business shows as lower than I would like.

What business problems are you solving with the product? What benefits have you realized?

Helps me see if I'm doing a good job and giving good service, helps bring other guests in to my business

Reputation.com review by Tina S.
Tina S.
Validated Reviewer
Verified Current User
Review Source
content

"Reputation.com really helps us gauge the customers experience!"

What do you like best?

User friendly and super easy to help with promoting our business. Makes my job so much easier.

What do you dislike?

Really nothing we do not like about the service. Support is easy to reach and quick to respond

What business problems are you solving with the product? What benefits have you realized?

Customers tell us what they are upset about therefore giving us the opportunity to resolve the issue. Therefore making us better at our jobs and providing better service. We often ask for more Google reviews and in turn obtain more leases when our prospects and residents write the good reviews.

Reputation.com review by Tanisha K.
Tanisha K.
Validated Reviewer
Review Source
content

"A streamlined marketing strategy to progressively track online reputation and enhance social media."

What do you like best?

I love the reports available. I like how I can create my own monthly report based on my preference my dashboard. Since we are a franchise company, it is helpful to track track of our social media postings through this third party site.

What do you dislike?

The glitches that occur sometimes. When the system is running usually slow and it takes 10 sec for a page to load.

Recommendations to others considering the product

I have enjoyed my personal user experience, which has been elevated. It is a great option for franchise business. The information pulled is effective in evaluating our companies' overall marketing strategy.

What business problems are you solving with the product? What benefits have you realized?

A streamlined strategy to maintain our online reputation and post on social media across all of our channels with the proper approval process.

Reputation.com review by Agency
Agency
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Cool and Collaborative Team :)"

What do you like best?

Kara, our customer success manager is super quick to respond to any questions or concerns we have and is always willing to go the extra mile to help us. We would be totally lost without her.

Additionally, rep.com is a great tool to help our clients improve online reputation and internal operations. I love that we're able to ask a series of questions based on initial and continued responses.

What do you dislike?

The platform is continuously evolving which is awesome, but sometimes it makes it hard to fully understand how the software works and the best way to utilize it.

Recommendations to others considering the product

Make sure to utilize both direct review requests and survey requests for more specific feedback.

What business problems are you solving with the product? What benefits have you realized?

We are able to help our clients increase lead traffic, and credible visibility online.

Reputation.com review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source
content

"One Platform does it all!"

What do you like best?

As the administrator of our account, I love the ease of using the platform. It is very user friendly and it makes training team members so easy. The platform does both the management of reviews and also allows you to push out surveys. You get a huge value for the cost of the program.

What do you dislike?

Getting our surveys up and running has taken a bit too long. I know that working with other vendors to make it all work together takes time but the process has taken almost a year to get done.

What business problems are you solving with the product? What benefits have you realized?

It is allowing us to hear the voice of our customers. Our teams are able to really listen to what our customers are saying and take immediate action to implement change.

Reputation.com review by Jason B.
Jason B.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Valued platform with easy to navigate interface"

What do you like best?

Reviews that are being flowed through can easily be organized through different social channels. We can also access user data based on these reviews that be interpreted through graphs and other graphical tools to show to our leadership teams.

What do you dislike?

The server tends to act up causing slow navigation and responsiveness. The ticketing system also has glitches that I wish were rectified.

Recommendations to others considering the product:

If you're company is looking to quantify your social presence, this company can help.

What problems are you solving with the product? What benefits have you realized?

We're able to retrieve user responses on all our platforms and perform actionable insight for each business listing. We also are able to update our business listings for our providers and facilities to make sure our patients are seeing the most accurate information.

Reputation.com review by User
User
Validated Reviewer
Review Source
content

"Great Way to Manage Reviews"

What do you like best?

I love how organized this platform makes everything. As someone who has to manage lots of reviews for our clients, it's so refreshing to be able to handle this easy and painlessly. The system is so clean!

What do you dislike?

Sometimes the company workers take a long time to get back to us. We had some hiccups dealing with that and getting some systems set up, but we always appreciate working with them. We know it can get busy!

Recommendations to others considering the product

Be prepared to spend lots of time responding to reviews!

What business problems are you solving with the product? What benefits have you realized?

We're solving lack of responses to reviews, getting our review rate increased, speaking one on one with customers, responding to ALL reviews, even positive ones. Reputation helps our clients see the benefits in our social outreach!

Reputation.com review by Nicole A.
Nicole A.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Such a great platform! "

What do you like best?

Reputation.com allows us to quickly and effectively have control of our clinics reputation. It’s such a great tool that we utilize every single day. The team and support that we get from our reps a tip notch. If we have a specific request or need additional information , they are always there to help! I highly recommend reputation.com

What do you dislike?

Nothing. There is nothing to dislike about this platform.

Recommendations to others considering the product

Cost effectiveness to manage your online business presence

What business problems are you solving with the product? What benefits have you realized?

Quickly allows us to reach out to those customers who have had a bad experience. Which allows us to provide a follow up and address their problems. Also allows us to recognize the positive reviews and acknowledge that we appreciate those customers.

Reputation.com review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Reputation.com is a Great Aggregation Tool and Source of Truth"

What do you like best?

I love that it gathers all of our location review into one place where I can respond. I also like that it is used as a source of truth to push location data out to GMB, Facebook, etc. It helps keep our business location data up to date as people are constantly suggesting the wrong information.

What do you dislike?

It does not show a business listing's star rating over time. It does use the Reputation.com's system star rating over time, but I would like to see tha my GMB rating went from a 2.2 to a 4.0 and at which dates they star ratings changed. It also is not as compatible with some systems we use, like EPIC, for survey purposes.

Recommendations to others considering the product

I don't think it is an all-encompassing solution, but it is extremely helpful if you manage multiple listings and have a large amount of reviews rolling in.

What business problems are you solving with the product? What benefits have you realized?

It saves me a ton of time in responding to reviews and managing multiple accounts, thus saving money. It's also a good tool to use to create reports for department heads and executives.

Reputation.com review by Jason S.
Jason S.
Validated Reviewer
Verified Current User
Review Source
content

"Great way to manage reviews and social media"

What do you like best?

Setting up RSS feeds for easy social media postings

What do you dislike?

The new social tab was harder to follow than the former. Also, reputation.com informed us we'd be transferred to a reputation defender account and I believe there was a corresponding price increase.

What problems are you solving with the product? What benefits have you realized?

It helped us to increase our positive reviews and more easily address negative reviews. We were also able to post to social media more easily than when we didn't have a reputation management partner.

Reputation.com review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Listing Management"

What do you like best?

I like that I can rely on the tool to manage our listings throughout the internet. I feel that I have control. I am very isolated in my organization being the only person with this expertise. So, it is vital to have our rep to bounce ideas off of and get assistance from them.

What do you dislike?

We are currently running off of the old Velocity dashboard, which is not user friendly. I have to have our rep upload our listing updates after making the changes in a huge excel document. Not the best set up, but I am told we will be getting into the new Reputation.com dashboard soon which I am sure will be excellent.

What business problems are you solving with the product? What benefits have you realized?

Listing management / NAP management of our current locations and physicians. We used to use Yext. We moved over for a more involved customer success representative team - to act as partners in our efforts.

Reputation.com review by Brenda M.
Brenda M.
Validated Reviewer
Verified Current User
Review Source
content

"Affordable and great features"

What do you like best?

Adding macros is easy, custom reporting feature is great, review requesting has tons of options.

What do you dislike?

Ticketing feature needs work. Does not work with Yelp. Some features need work to be perfected.

Recommendations to others considering the product

They are great platform to look into with great pricing. If looking for Trip Advisor feature, note it is an extra charge.

What business problems are you solving with the product? What benefits have you realized?

We have been more aware of what our customers are saying about us and stay on top of our online reputation.

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* We monitor all Reputation.com reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.