Reputation.com Reviews

I like the ease of the program. Everything is easy to work with and you can find your all your data in one location! The Dashboard provides a lot of great information that we can utilize across each of our franchisees. A huge selling feature for our company was the fact that you can consolidate all social media accounts into one centralized platform. Allowing each owner the ability to respond to all guests questions, reviews, and comments at once!

Some of the areas can be overwhelming with out any explanations. I had to look up how to work out some forms. The support team was very helpful and was able to work out any issues I had.

Do it!! Once you get to know the product, it will help to improve the your customer experience with the goal of increasing your profit!

We are consolidating all of our franchisees to one centralize location allowing them to focus on all social media platforms at once instead of having to log into each social media account separately. With the centralized Dashboard, we are able to see the highs and lows of each park, which region most of the concerns or wins are coming from, and are provided a grade so we can compare them against the rest of the franchise locations.

I like the overview of everything at once. Being able to see things at a glance and address them if there is an error is awesome. Also how the properties are broken out and easily manageable in terms of updating hours of operation or images that feed to Business Listings, is very simple and manageable at any experience level.

There are often times where information seems to be reset or is not entered correctly, and it had caused some issues before, but has not in a while.

If you are struggling to keep reputation management under control, the ease of reputation.com's platform will ease some of the worries you may have about your ongoing rating/reviews/

We are resolving the sheer enormity of managing reviews for 250+ apartment properties around the country. A centralized and focused hub for managing reviews is the objective. We have realized that responded quicker and easier raises user engagement.

The dashboard is incredibly easy to use, which makes managing multiple properties so much easier. The support team is always available to help or troubleshoot issues, and they are great when it comes to training.

The only flaw I've found so far has to do with Facebook reviews and responses. If someone posts a Facebook review and someone not associated with the business responds, the dash board counts it as a responded-to review. This makes it easy to miss some response opportunities for Facebook reviews. It's not a huge problem, but definitely would be great to see that get fixed.

Try it! There are so many tools and value-added features, from local SEO management to social media planning and scheduling. It makes it so incredibly easy to manage multiple businesses and locations. Best of all, the support team is easy to reach and always extremely helpful with quick turnaround.

The greatest benefit is that all our top review sources are centralized on one dashboard, so our property managers can manage, request and respond to reviews in one easy-to-use place. We recently launched a four-week review challenge, where we challenged our on-site teams to increase the quantity of reviews on Facebook and Google specifically, and Reputation.com made that so easy to do with the review request features, templates, easy-to-use dashboard for responding and monitoring reputation score.

I like the personal service I get from Reputation.com. Other companies we vetted wanted to schedule weekly meetings to talk about everything, but Reputation.com said sure, a meeting each week, but call us when something happens. That's the personal touch I'm looking for. And they can help with Google in ways that aren't even in our contract. They share their expertise broadly, and really want what's best for their clientele. We're a huge hospital chain with over a hundred clinics and dozens of hospitals, and they've helped us scale up our business listings management services.

I wish I would have found out about them sooner. We spent a lot of time vetting competitors, and Reputation.com was hands down the most affordable option.

It's easy to say yes because of the affordable nature of Reputation.com, but look deeper into their products and you'll find you're getting even more than they promised. Their customer service is top notch, so be open with them and they'll help you be a rock star at the office.

Listings management services from an enterprise standpoint. Doctors names, addresses, and phone numbers are correct now, but also their photos, their knowledge panels, their search results.

This platform works well for soliciting reviews, it's easy for our staff to learn, and the back end management for our marketing team is very user-friendly. Also the reporting features are excellent.

We have several hundred listings, and my only complaint is that the support team we work with sometimes have a hard time helping us manage the listings and keep them correct. When we need to make changes, the instructions we provider are not always implemented correctly, which leads to more work on our end to continually audit the listings for accuracy.

The platform helps us solicit reviews from patients who otherwise probably wouldn't take the time to go online and do that, and it also helps us manage in a single location all our GMB profiles, which is great because we have several hundred of them.

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment.

There are a few features that are cost prohibitive on a per-location basis for us.

Know what locations you want to monitor before launch. Ensure that your locations are all owned or managed on the native platforms. Take advantage of connecting as many profiles as possible and utilizing all the features you can. Set up macros for quicker review response options. There are lots of reporting options available too. Customize your reports to tailor to your audience, whether it be internal, C suite or a department.

Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits.

I love that I can see everything I need to see all at once. Being able to scroll through 140+ agencies and also being able to drill down to just one agency is great. It is also great to see all of the reviews by state and being able to see the average review for that state. The ability to reply directly on reputation.com and having it post immediately to the original site is great! Definitely helps save a lot of time being able to do everything I need to do all in one place.

As of right now, there isn't anything I dislike. I think the website is great for what I need.

Before reputation.com, we were not responding back to reviews appropriately. We would miss some of the reviews that were left.

I love the user friendly layout of the Reputation site and the ease of use of all the functions plus there are how to guides. I love that almost all of the reviews from other sites are compiled together and you can even have a report/spreadsheet pulled that shows you what property and which site.

I dislike that the way you set up a report is i little complicated. Having to drag the panels to where you want most of the time you just click on stuff the sudden and abrupt change to dragging is not cool.

The benefits we get from using reputation.com is that we don't have to go to every web site where we get reviews and dig and count through them all.

Reputation.com is a one-stop shop for our franchisees to manage their online reviews and social media. With over 500+ locations, we push to our system the importance of their online reviews and social media presence and what that means for our brand. Our franchisees vary is age and comfort-ability with social and review management and Reputation.com allows us to support them at every level. Working with our CSM at Reputation.com (shout out Courtney) has been absolutely amazing. She continuously helps us get what we need from the platform but helped us grow as a system through Reputation.com.

The connectivity issues or bugs sometime cause our franchisees to be dissatisfied with us in corporate when we know Reputation.com is trying to correct the issue on the back end. Sometimes troubleshooting has to go to too many people in too many places.

One stop shop for online review management and social. Franchisees can see all data in one place and can get operational opportunities for growth through Reputation.com and online reviews. We've noticed through onboarding social that we had a 100% adoption rate in local social Facebook pages once we rolled out Reputation.com for our system. Makes social and online review management easy and digestible for franchisees.

My favorite aspect of reputation.com is the large amount of different features available in the product. We've previously had to use several different platforms to accommodate various needs (review management, operations, surveys, social) and it's extremely useful to be able to roll up these services into one platform.

We also really appreciate the ability to respond to reviews within the platform, which saves our users a good deal of time.

We are looking foward to many of the new social changes that are on the roadmap for later this year, particularly the integration of LinkedIn and the addition of GMB, Instagram and LinkedIn to tools like the library and campaigns functionality. These features are great but without the ability to use channels we're focused on like GMB and LinkedIn, we're mostly limited to using the calendar.

Mentioned in "what I like best" but being able to pull multiple efforts into one dashboard is extremely helpful. We are relatively new to Reputation.com so we definitely haved't maximized the potential yet!

Reputation.com offers a robust platform and features to help manage a business's online reputation and reviews. Not only does it provide great reporting, it also helps you be proactive in managing and responding to reviews.

Without having a dedicated staff member looking after our reputation management, it was difficult to keep up with the vast amount of data and information coming from the platform. We also struggled with the negative review responding as the messaging in the responses wasn't always what we wanted to say as a business. To the customer, it all looks like it comes from the business.

It can be overwhelming to start but work with your account manager and do what you can to become familiar with the platform. Be sure to watch for the various parts you can customize like review responses.

Being effective and on top of the reputation for a business in this day and age is vital for any business and Reputation.com helped us do just that.

The saved responses feature is great because you can view the whole response before selecting it, include conditional format, like the reviewer's name and the location they are reviewing. The reporting is also comprehensive and offers a good, visual way to track changes to reputation over time.

Platform stability, I often am submitting 1-2 tickets a week due to delays in reviews ingesting or replies publishing. Also, no Yelp integration. It'd be nice to at least read Yelp reviews on Reputation.com, even if I need to click thru to Yelp to reply.

Trying to read all of our reviews from Facebook and Google in one place. It's a lot to manage if we were doing all of that on native Google and Facebook.

The structure of follow up and customer service support. I like how our representative schedules regular calls for touch base and is always eager to help answer questions or make our process easier.

The requirements of some of the search engines and review websites can be frustrating, but that isn't a fault of reputation.com, they do their best to work with us to overcome any obstacles.

I would highly recommend using Reputation, the customer service and features are top notch.

We are improving our online reputation for our dermatology providers by using the review request feature which has garnered us more positive reviews and feedback online. Our business focus's on quality and with reputation.com we now have the opportunity to prove it with patient attestations.

I like the reporting dashboard the best. The ability to manage all reviews from one place and export custom reports is pretty great!

I don't dislike a whole lot about this platform. The customer service is great and tools are there for you if you make an effort to use them. Any time I have questions about this platform, it is nice to having access to a rep. They are always willing to schedule a quick meeting to go through my questions. Additionally, the help button on the dashboard is pretty great. It has videos on many of the FAQs they recieve which is much more user friendly than having to dig through a bunch of forums and text.

Our company has about 90 clinics. That means managing Google reviews for 90 clinics and reporting out on that. This platform really simplifies that process. Overall, this platform is very useful, but is fairly expensive. If you have the time to get the most out of it, I think it is a fantastic tool - if not, you are going to be spending money on something that has no positive impact. If you don't actively manage your reviews and online reputation, this tool will do nothing for you. That said, you can easily make it worth your time and effort.

Reputation.com is very easy to use and a great platform to oversee your online reputation. They also have great template responses that make responding to reviews fast and painless. The platform also has a great way to request reviews from potential and long term clients. You can send emails or text messages that directly link to your review sites, which makes it easy for the people searching for your business.

There isn't really anything that I dislike about the platform, excluding the way that you're graded for a reputation score. I don't think it's fair to take into account "how long a review is". Reputation.com believes that the longer a review is means the more truthful the review is, which I have found is not always the case. Usually, in my industry, the angrier a person is when reviewing means they're going to leave a longer review.

You can see all your reviews in one central location, and respond effortlessly. You can also easily strategize on what you need to work on to increase your review score. Whether that be, increasing quantity, or just honing in on certain review sites.

I love the partnership we have with Reputation.com; they're very willing to work with us to find the solutions we need. Our weekly calls with our account rep keep communication open and ensure we're always focused on the next task or phase.

Unfortunately they can no longer manage Yelp reviews, which makes up a large volume of our reviews. Also there has been no movement on signing with Healthgrades. But both these issues are due more to Yelp and HG, than to RDC.

It allows us to bring in reviews for over 2300 doctors and facilities to a single dashboard, ensuring we hear our patients' voice, and enables us to monitor and respond consistently and efficiently. Also, by publishing our own star ratings on our provider pages, we've seen a large increase in search engine optimization, driving more patients to our practices.

I'm a big fan of the customer-centric service that came with using their service. They were very accommodating and understood what I wanted to say and how I wanted it portrayed to past and present clients. I think many others on my team also would benefit from using the service as they don't have as much success in the use of reviews after they have provided their service. Others that have used the service in my organization have maintained that the customer relationship between Reputation.com and us is outstanding. Many of these individuals aren't as technically savvy so having the ability to just upload a spreadsheet that has been sent over to us and uploaded is fantastic.

The portal at first had a little too many things that I didn't need or know how to use. But our rep was able to set it all up for recurring use.

Try it out even for a short period of time. It'll likely improve your reviews and help generate some new clients along the way.

Customer acquisition and satisication. We've noticed that more people are likely to fill out an easy survey than go out of their way to actually post on review sites. Among some other benefits that I have realized was the unbiased feedback that has allowed me to better my business and continually use to better the qualify of service that I produce.

There are so many great features with Reputation that it is hard to just choose one so I will choose 2! I love the social calendar. It is a great way to check on locations that are posting and those that are not. You can also post to several platforms at the same time which cuts down on time. Another great feature is the review center. You are able to read, respond, and track your reviews from several different platforms. There is no longer to share passwords or remember 500 different logins because you can do it all through Reputation!

One of the few things that I do not like is that if you are creating a custom report it can be a little difficult. It is also not save friendly to your computer, you must download it as an Adobe file.

You need to try it if you want something that will really work!

I am able to manage 60+ properties social media at the same time. The fact that I can run them all under one roof and still give all the properties access while being the main page owner is awesome.

The obvious benefit of Reputation.com is the streamlining. They have access to APIs for most review sites, which saves a lot of time reading, replying to and tracking reviews. The cost is also extremely affordable compared to their competitors. Our account rep is also responsive, knowledgeable and helpful.

A few features need work. For example, their email templates are a mess. I wish they would partner with an industry leader like Constant Contact or MailChimp instead of trying to code their own. We opted out of their social media suite because it wasn't as strong as our current vendor (Sprout Social). The feature may make sense for some companies, but it didn't for us.

I would recommend they stick to being great at a handful of things, instead of trying to cover everything in the digital-sphere.

Before signing on with Reputation.com, we were paying an agency to respond to reviews. By using the platform, we were able to cut costs and get some value-adds as well.

Reputation.com has a very user-friendly interface. I also like that we receive notifications when new reviews come in and these are shared with the whole team. Reputation.com makes it very easy to manage our online reputation.

Occasionally, Reputation.com will have glitches that cause one metric to revert down to 0 or below where that metric typically is on average. This can cause the score to go down, but these concerns are usually resolved by the support team very quickly.

I would definitely recommend using Reputation.com for online reputation management, as the software collects and analyzes data from several online review sources and allows you to respond easily from one place. You can also track your success over time and see which areas you need to improve in.

Reputation.com provides an easy to use, one stop shop location for all reviews, which makes maintaining our online reputation much more efficient.

Out of the reputation.com suite of products, we mainly focus on location listing management. Their tool is powerful and aggregates data across most of the major platforms on the web. When a member of my team changes office locations, it is easy for me to publish their new contact information across the web by filling out a few required pieces of information, and submitting at a click of a button.

I do not have any negative things to say about the reputation.com solution. My only wish would be for their data to cross all systems - however companies such as yelp have their own proprietary solution, so this isn't exactly possible.

location listing management and cleanup. With their software it is very easy to make adjustments to my team members profiles and contact info with the click of a button. I no longer have the need to chase down listings and manually work with each entity to adjust accordingly.

I love the ease of use for my team as well as our patients. It makes it very easy to ask for reviews and for the patients to follow up and post them. I also like that I can customize the sites on which to send the patients to post their review.

There's not much other than that our IPad has broke twice and it took quite awhile for everything to be sorted out. Other than that I love the service.

Very easy to use

We have realized that we have a great staff however we have realized that our wait time isn't always acceptable so we've been working on that.

It's great for someone who just wants to "fill in the blanks." They have plenty of templates and the account reps are very responsive

I like to do as much as possible on my own and with this program I feel like I have to contact our rep for any little change. Also, it doesn't allow you to customize too much, the templates are very strict. The first couple of times we sent out a survey there were a couple of glitches, which were fixed for the next survey, but we weren't able to collect contact information so we could rectify the problems that our clients were having. The test survey we sent out didn't allow us to catch these glitches

We are trying to get feedback from our clients on how we can improve, we also want to drive more online reviews.

I love having one dashboard to view all of the resident and prospect feedback. I also appreciate the notifications, which ensure I do not miss responding. Lastly, the preset responses are great.

Unless this has changed, YELP notifications do not go to reputation.com.

It's a great all-in-one option for online reputation management.

Reviewers are 33% more likely to change their review if you respond within 24 hours. Being notified when a review is left gives us the jump on responding and possibly turning a bad experience around. Likewise, other people can see our fast response time and appreciate to see we are active in our resident and prospect feedback.

A centralized feed for accessing and responding to online reviews across a broad spread of websites. Strong online review-related analytics. Responsive business listing maintenance and support.

The process for making edits/changes to business listing information is clunky and discourages client edits. Client support calls with reputation.com are often too sales-focused. Software platform does not have access to Yelp.

Our reputation.com partners have helped us take control of and maintain dozens of online clinic and hospital listings for our health system. With their help, we have been able to clean up and elevate our online presence. Now, we have greatly increased visibility and a better understanding of activity occurring on those listings. Our involvement with reputation.com has also prompted internal policy development around third-party business listings and reviews. These were necessary process improvements, and our system has a more robust digital presence as a result.

I manage 22 different properties through my company, so the fact that Reputation.com pulls reviews from several different websites for all of our properties has been a huge help to me. I don't know how I would stay on top of review management without Reputation.com. Their customer support is also amazing. I love that I have a specific rep who understands my company and account (shoutout to Roy!)

Sometimes there are delays, such as reviews coming in a few days late. Other than that though I can't complain.

I've been able to increase our company's online presence for reviews. We are now able to thoughtfully respond to all reviews and gain insight into our operations. It's a huge benefit to my time and productivity. With everything in one simple platform, it gives me time to work on larger projects for my company.

Tracking the reviews and our rep is responsive.

I have suggested to other companies to use your platform

We can never get the bulk request uploaded without sending it to you guys to fix. The error messages

aren t intuitive at all, leave you guessing.

I need it to be able to post to main FB page. It currently cannot for some reason. It would be great if I could my GMB lisitings and post to them from this platform all at once. I have 34 locations. It takes to much time, but I do it through GMB one at a time.

Star rating = Star Power. When I took over this job 9 months ago, no one was regularly asking the current and past customers for reviews. We now do it monthly and have improved 7 points since May 2018.

Dashboard - I manage over 9 properties for a property management company and this makes it much easier to see all the reviews at once.

Yelp Reviews not posting. This is one of the biggest review sites that we get reviews from that would be so much easier to respond and keep track of if it was on the dashboard.

Reputation management. We've really been able to dial/zero in and focus on building our brand and changing our reputations. Overlooking 9 properties through a Property Management company this makes it wayyyyy easier to keep track of any negative or positive reviews we receive.

I like the responsiveness of our rep (no pun intended) and the ability to drill down through our company hierarchy. The platform is also quite easy to use! The modules work well together - you can set up filters and they keep between modules. The reporting feature is also very powerful.

I've noticed dramatic improvement in the past few months in the platform. The social module could use modernization / upgrading.

Make sure to make use of the automated reporting features, and all of the powerful modules they have to offer. Using them all in conjunction will allow you to get a feel of what is really going on in your business!

The ability to see our ratings on any level of our business (zone, district, store) that we want to drill into.

It's very helpful to receive review notifications as they happen and be able to respond from within the platform. The reporting is top notch as well.

There are a few little quirks with some review sites. This may be an API issue.

Utilize as many aspects of the platform as possible. There are some things even we are not plugged in to that would be beneficial for us to use.

We are able to stay on top of the many different reviews that come in across sites online. This has increased our response rates considerably.

I like the easiness of replying to all of our reviews with the pre-set responses geared toward the type of review left. If I am stumped for what to say I can use the auto generated ones to help pick words that switch it up rather than all of my responses sounding the same.

I wish the social media posting area felt a little more like actual social media to help my staff want to use it more often. Right now there isn't a big rush to post to Facebook because it doesn't feel fun like posting to Facebook normally does on their phone or from the web browser.

Able to respond to all reviews in a timely fashion. We also like the ability to schedule out social media posts in advance.

I love how the account manager is always available to help with things I may not understand. I also really like the variety of services provided by the platform which allows us to accomplish a lot with one program as opposed to using several different platforms in the past. Reputation.Com has really simplified our business needs.

Server glitches from time to time prevents me from logging in or from receiving reports.

1.Ticketing system for handling customer complaints

2.Google my business review score improveme

3.Automated reports

4.Staff reward system/motive to work better and harder

Reputation.com makes review and reputation management easy. You can see everything you need in one easy to use place.

I haven't found anything that I dislike yet.

It's worth it. I have wanted to use this product ever since I saw the first demo. In the year and a half I was in contact with them they patiently worked with me to get to the point where our company was willing to add it. The platform is easy to use and provides all the information you need in one place.

We're simplifying our review management processes nationwide.

The dashboard makes it super easy to manage all incoming reviews over a ton of different locations. Seriously it makes it easy and at a glance.

We have a lot of users that benefit from the summaries that are sent out every week. The reports are easy to modify and schedule!

Sometimes it will de-sync and we will not find out until we see a review that we have not responded too. But those issues are few and far between.

Take the time to set up custom reports and test them. You can get a lot from custom that the generic do not provide.

We are solving a time issue. We do not have time to log into that many GMB and FB accounts just to reply to reviews.

Reputation.com is a one stop shop for all review platforms. It makes it easy to log in to one spot instead of wasting time visiting sites to check if reviews came in.

I would like them to be able to recognize old reviews for responses. Even if the site can not copy over responses maybe add an option that says "responded directly on website". This would eliminate the need to have duplicate responses on reviews.

It only works if you use it. It is a tool that helps your online presence but you still need to build the reputation and make sure that you are responding professionally and correctly.

Problems include handling reputation management and being able to respond quickly. Benefits include time saved monitoring online reputation by having one spot to log in.

The survey feature gives us great customer insights, and our rep (Marla) at rep.com does an awesome job quickly helping us to implement changes and troubleshooting problems.

Our location get frustrated that if one person posts the same review on different places (facebook and google) the review counts against their overall review score twice.

store managers owning their customer feedback and working to improve it. We have raised the customer feedback score at all our stores and raised the bar across staff as far as what's expected.

The best thing about Reputation.com is the different enhancements, integrations and tools that the platform has to offer. It's nice to be able to have an efficient platform that can be used for many different ways.

I wish there were better analytic features. We are very involved in social but are limited to the analytics of content that is only posted through Reputation.com. We really need the API to pull in data full circle from our franchisee's Facebook pages as many are also posting directly through Facebook.

Being able to manage all online reviews is HUGE for us. With Reputation.com's managed response service we are now also able to have a 100% response rate to all negative reviews which is very beneficial.

I like how easy it is to see in a snapshot what my guests think of my services. It tracks my surveys and how well I did and let's me see how good or bad a job I am doing. I love getting great reviews from my guests and seeing what I need to improve on.

I don't like as much how it is based on recency instead of overall how well I'm doing. I wish it gave me a better score lol because although all my reviews have been 4-5 stars because i haven't gotten one recently, my overall score compared to others in the same business shows as lower than I would like.

Helps me see if I'm doing a good job and giving good service, helps bring other guests in to my business

User friendly and super easy to help with promoting our business. Makes my job so much easier.

Really nothing we do not like about the service. Support is easy to reach and quick to respond

Customers tell us what they are upset about therefore giving us the opportunity to resolve the issue. Therefore making us better at our jobs and providing better service. We often ask for more Google reviews and in turn obtain more leases when our prospects and residents write the good reviews.

I love the reports available. I like how I can create my own monthly report based on my preference my dashboard. Since we are a franchise company, it is helpful to track track of our social media postings through this third party site.

The glitches that occur sometimes. When the system is running usually slow and it takes 10 sec for a page to load.

I have enjoyed my personal user experience, which has been elevated. It is a great option for franchise business. The information pulled is effective in evaluating our companies' overall marketing strategy.

A streamlined strategy to maintain our online reputation and post on social media across all of our channels with the proper approval process.

Kara, our customer success manager is super quick to respond to any questions or concerns we have and is always willing to go the extra mile to help us. We would be totally lost without her.

Additionally, rep.com is a great tool to help our clients improve online reputation and internal operations. I love that we're able to ask a series of questions based on initial and continued responses.

The platform is continuously evolving which is awesome, but sometimes it makes it hard to fully understand how the software works and the best way to utilize it.

Make sure to utilize both direct review requests and survey requests for more specific feedback.

We are able to help our clients increase lead traffic, and credible visibility online.

As the administrator of our account, I love the ease of using the platform. It is very user friendly and it makes training team members so easy. The platform does both the management of reviews and also allows you to push out surveys. You get a huge value for the cost of the program.

Getting our surveys up and running has taken a bit too long. I know that working with other vendors to make it all work together takes time but the process has taken almost a year to get done.

It is allowing us to hear the voice of our customers. Our teams are able to really listen to what our customers are saying and take immediate action to implement change.

Reviews that are being flowed through can easily be organized through different social channels. We can also access user data based on these reviews that be interpreted through graphs and other graphical tools to show to our leadership teams.

The server tends to act up causing slow navigation and responsiveness. The ticketing system also has glitches that I wish were rectified.

If you're company is looking to quantify your social presence, this company can help.

We're able to retrieve user responses on all our platforms and perform actionable insight for each business listing. We also are able to update our business listings for our providers and facilities to make sure our patients are seeing the most accurate information.

I love how organized this platform makes everything. As someone who has to manage lots of reviews for our clients, it's so refreshing to be able to handle this easy and painlessly. The system is so clean!

Sometimes the company workers take a long time to get back to us. We had some hiccups dealing with that and getting some systems set up, but we always appreciate working with them. We know it can get busy!

Be prepared to spend lots of time responding to reviews!

We're solving lack of responses to reviews, getting our review rate increased, speaking one on one with customers, responding to ALL reviews, even positive ones. Reputation helps our clients see the benefits in our social outreach!

Reputation.com allows us to quickly and effectively have control of our clinics reputation. It’s such a great tool that we utilize every single day. The team and support that we get from our reps a tip notch. If we have a specific request or need additional information , they are always there to help! I highly recommend reputation.com

Nothing. There is nothing to dislike about this platform.

Cost effectiveness to manage your online business presence

Quickly allows us to reach out to those customers who have had a bad experience. Which allows us to provide a follow up and address their problems. Also allows us to recognize the positive reviews and acknowledge that we appreciate those customers.

I love that it gathers all of our location review into one place where I can respond. I also like that it is used as a source of truth to push location data out to GMB, Facebook, etc. It helps keep our business location data up to date as people are constantly suggesting the wrong information.

It does not show a business listing's star rating over time. It does use the Reputation.com's system star rating over time, but I would like to see tha my GMB rating went from a 2.2 to a 4.0 and at which dates they star ratings changed. It also is not as compatible with some systems we use, like EPIC, for survey purposes.

I don't think it is an all-encompassing solution, but it is extremely helpful if you manage multiple listings and have a large amount of reviews rolling in.

It saves me a ton of time in responding to reviews and managing multiple accounts, thus saving money. It's also a good tool to use to create reports for department heads and executives.

Setting up RSS feeds for easy social media postings

The new social tab was harder to follow than the former. Also, reputation.com informed us we'd be transferred to a reputation defender account and I believe there was a corresponding price increase.

It helped us to increase our positive reviews and more easily address negative reviews. We were also able to post to social media more easily than when we didn't have a reputation management partner.

I like that I can rely on the tool to manage our listings throughout the internet. I feel that I have control. I am very isolated in my organization being the only person with this expertise. So, it is vital to have our rep to bounce ideas off of and get assistance from them.

We are currently running off of the old Velocity dashboard, which is not user friendly. I have to have our rep upload our listing updates after making the changes in a huge excel document. Not the best set up, but I am told we will be getting into the new Reputation.com dashboard soon which I am sure will be excellent.

Listing management / NAP management of our current locations and physicians. We used to use Yext. We moved over for a more involved customer success representative team - to act as partners in our efforts.

Adding macros is easy, custom reporting feature is great, review requesting has tons of options.

Ticketing feature needs work. Does not work with Yelp. Some features need work to be perfected.

They are great platform to look into with great pricing. If looking for Trip Advisor feature, note it is an extra charge.

We have been more aware of what our customers are saying about us and stay on top of our online reputation.