--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. (103 reviews) - Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. (79 reviews) - Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. (69 reviews) - Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. (25 reviews) - Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. (21 reviews) - Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. (21 reviews) - Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. (18 reviews) - Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. Challenging Setup with Underwhelming Results **Rating:** 1.5/5.0 stars **Reviewed by:** Todd S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Reputation?** I like that I don't have to manually send surveys with Reputation. **What do you dislike about Reputation?** I have a lot of problems with the platform. The survey workflow is hard to set up, and it doesn't seem to do what we want. We had hoped that sending surveys with prompts to write a review on Google would drive lots of online reviews...but that hasn't happened. The location management is awkward and time-consuming, and doesn't seem to work smoothly. The accuracy of our Google, Apple, and Bing listings integration is questionable. The initial setup was a lot harder than expected. The onboarding support was mixed, and the outcome wasn't great. It took a lot longer and was more work than we were told during the sales process. I also find that customer support is pretty mediocre - our account manager is very nice, but doesn't seem to know the platform...nor do most other people we've spoken with. When things get escalated to support, the responses we get are clearly from someone technical because they are accurate but very hard to understand. **What problems is Reputation solving and how is that benefiting you?** I use Reputation for tracking patient experience across clinics and managing online locations. It provides semi-automated surveys for feedback, so I don't have to send them manually. ### 2. Still No Change **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** I like that I have all of my companies media ready to accsses and I can pull reviews to make a post. **What do you dislike about Reputation?** I posted a review on Q1 and still have seen no change. The pictures still come out blurry when you are scrolling through Facebook and Instagram. I would love to see some change in this aspect so I can start using this platform correctly. My opinion of this web page is not going to change until that is fixed. **What problems is Reputation solving and how is that benefiting you?** Makes it so I have one place to post my social media content. **Official Response from Lauren McCutcheon:** > Thank you for your honest feedback. We're glad to hear that having all your media and reviews in one place is helpful for managing your social media content. We’re sorry to hear about the issue with photo quality on Facebook and Instagram. This isn’t the experience we aim to provide, and we’d love to look into this further to ensure your posts reflect the original quality. Please feel free to reach out to our support team—we're here to help! ### 3. Lacks Completeness and Innoviation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** It brings all our reviews from different platforms together. It is helpful to ensure Business listings are all updated. Easy to use for multiple franchises. **What do you dislike about Reputation?** It does not incorporate multiple GBP, even though that's been the best business practice for 4 years now. So you have to go outside of Reputation to manage your reviews. Customer Support is slow and innovation has been non-existent. **What problems is Reputation solving and how is that benefiting you?** Bringing most of our reviews in one place and keeping listings updated. ### 4. Why can't we resend surveys to customers yet? **Rating:** 1.5/5.0 stars **Reviewed by:** Amber K. | Service BDC Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Reputation?** Nothing comes to mind, but there's a min character count. **What do you dislike about Reputation?** I don't understand why we don't have the ability to resend surveys to customers yet. When I follow up with customers, that's the first thing they ask me to do and I have to respond with "sorry I can't." This is causing us to not get as many good surveys. **What problems is Reputation solving and how is that benefiting you?** I am not the person that purchased Reputation for this company, I am merely the Service BDC Representative for this car dealership. My biggest qualm with the program is the fact that we can't resend surveys. ### 5. A challenge **Rating:** 2.0/5.0 stars **Reviewed by:** Amanda B. | Guest Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** I love that you can see all of the reviews from all different platforms all in one place AND be able to respond to each of them. This makes it very efficient. **What do you dislike about Reputation?** I HATE the overall Rep score. It does NOT make sense on how long it takes to process it or how EXACTLY it is weighed. What can be done to improve it or just the overall function. It is like a constant unhappy beast that is never satisfied and impossible to tame. **What problems is Reputation solving and how is that benefiting you?** I feel the only thing it is solving is being able to view everything in one space efficiently. **Official Response from Lauren McCutcheon:** > Amanda, thank you for your review and feedback. We’re glad to hear that the review management feature is helping you stay efficient. We also appreciate your thoughts on the Reputation Score, and we will share your feedback with the team for further improvements. I've included a resource here that hopefully helps you with some recommendations on increasing your Score. If you need assistance with any other features, we’re here to help! ### 6. Social media management isn't very good **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** It's a really weird question to force someone to answer when I said I wouldn't recommend it. **What do you dislike about Reputation?** The social media management isn't very good. **What problems is Reputation solving and how is that benefiting you?** Not much. There really is nothing it is doing that I wouldn't be able to do without it. **Official Response from Lauren McCutcheon:** > Thank you for sharing your feedback. We’re sorry to hear that the social media management feature didn’t meet your expectations. We're always looking for ways to improve, and your input helps us do that. If you have any specific suggestions on how we can enhance this feature, we'd love to hear more about it. ### 7. Too many bugs for social media scheduling **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Reputation?** Reviews all in one place for me to easily respond to and social media comments inbox is nice. **What do you dislike about Reputation?** The social scheduling is not user-friendly and there too many issues that need to be resolved by the Reputation team. The social media inbox keeps reverting to showing messages marked as 'read' and 'closed' as 'unread' and 'unclosed' which is annoying since I have to keep remembering which ones I've already dealt with over again. **What problems is Reputation solving and how is that benefiting you?** Having everything in one place for reviews and social media scheduling and analytics. ### 8. Reputation.com is great in theory **Rating:** 2.0/5.0 stars **Reviewed by:** Sonia K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Reputation?** I like that all of my clinic feedback is in one place **What do you dislike about Reputation?** I don't think the site is easy to navigate or is very clear **What problems is Reputation solving and how is that benefiting you?** I like to see all of my reviews and feedback in one place ### 9. Mostly Good Experiences, But Set Against Weird Limitations **Rating:** 2.0/5.0 stars **Reviewed by:** Joshua C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Reputation?** The reviews really do deliver real-time into the dashboard as well as through the email notifications. The macros are really mostly pretty good despite being somewhat bland. **What do you dislike about Reputation?** The ambiguity around the process of setting up 'approvals required by admin before publishing.' I've talked with RDC support team 3 times and the permissions are still not correctly set up. Plus the templates and macros have a lot of other-industry-specific options with no way to suppress them. **What problems is Reputation solving and how is that benefiting you?** the fact that bad reviews come to us real time via email alerts is great, and the macros serve almost as a self-service how-to for responses. It helps us stay aware of the sentiment at our locations and provides the onsite teams enough information to adequately respond. ### 10. Great Potential - Subpar Delivery **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** I love the extensive reporting capabilities and the ability to schedule reports. Many of the tool's processes (Review Campaigns, Survey Campaigns, Review Responses, Action Tickets) can be automated and triggered by specific actions, which limits the manual effort required to operate the system. **What do you dislike about Reputation?** I've noticed during our time with this tool that the updates that occur on review platforms seem to impact the system's ability to operate properly. It's understandable that an unexpected platform update may temporarily hinder your processes, the excessive time necessary to resolve these issues is inconvenient reporting-wise. We've experienced multiple issues with duplicating reviews, and reviews not reporting within the platform, and are currently awaiting a fix for a "glitch" occurring within the platform that is impacting our ability to report on survey scores. The estimated resolution date for this most recent problem is August. This problem has been ongoing since the beginning of the year. So, while we've established workarounds to navigate around these issues, the fact that these issues are continuing (especially considering the fee for this tool) is frustrating, to say the least. **What problems is Reputation solving and how is that benefiting you?** Reputation has provided the opportunity to manage multiple tasks (review management, customer feedback surveys, social media management, and communication) all in one place. This has limited the number of tools necessary to perform simple tasks and condensed all of the data to one location. ### 11. Good for monitoring, bad for users **Rating:** 2.0/5.0 stars **Reviewed by:** Emily N. | Client Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Reputation?** The best thing about using Reputation is that we can see the statistics for client engagement. I also like posting directly from the calendar feature; It helps me time my posts better to ensure that I meet the company's expectations. **What do you dislike about Reputation?** One thing I do not like about Reputation is that it is not very user-friendly. From the start of using it, I found myself confused because there was a lack of function and control on my end. I also feel that the platform does not run as smoothly as I would like. **What problems is Reputation solving and how is that benefiting you?** Reputation helps our hospital reach out to clients on a more personal level, outside of the hospital. I think this helps out business because we can stay connected and strengthen client relationships. ### 12. I specifically use the social tool, and I feel it has its advantages and disadvantages **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Reputation?** I enjoy the options to insert customized information. That helps cut down on scheduling time greatly. **What do you dislike about Reputation?** I dislike that the support team and the sales/implementation team seem to be so disconnected when it comes to questions. **What problems is Reputation solving and how is that benefiting you?** I can see everything in one place, which is great. I can make sure the locations I monitor are all uniform and consistant. ### 13. I find it useful in terms of reports and keeping everything together **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Reputation?** i like revue score platfor and the way it gives prompts for replies. **What do you dislike about Reputation?** i dislike the scheduling tool where you cant post to multiple apps unless all accounts have access and also when replicating a post it keeps the orinal accounts on the replication which can cause an issue if not spotted. Also, if the media option isnt selected the image wont be posted. **What problems is Reputation solving and how is that benefiting you?** posting to mass accounts and reviews all at once ### 14. Not the best but not the worst. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Reputation?** Website is easy to navigate and utilize. Great search and filter functions for data from surveys. **What do you dislike about Reputation?** It can be very glitchy. Having trouble linking social media accounts for posting. **What problems is Reputation solving and how is that benefiting you?** Allows us to post to multiple sources with one click. Also gathers survey data and reviews. ### 15. Service Quality Decline **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Reputation?** The reports they provide are visually appealing. **What do you dislike about Reputation?** This platform is not adequately designed for agencies. Also, the quality of support and customer service has gone down drastically in the last year or so. We found that even when profiles were added by the support team, they were not done so properly. We have a dedicated account manager, however we don't know what purpose that serves anymore as everything is self-serve and when we ask them questions they forward it to the same support email we would use if we had done that ourselves. **What problems is Reputation solving and how is that benefiting you?** The service is not autosyncing with Google. Adding profiles were not done correctly by support and there are almost zero helpful resources for self-serve options. Their support team is rude at best. **Official Response from Cassie Sneed:** > Hi there, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to me directly at csneed@reputation.com so I can ensure we correct out pathway forward! ### 16. Good Tool, Service Lacking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Reputation?** The ease of the platform and having everything in regards to listings in one place. **What do you dislike about Reputation?** Lack of quick communication and slow to fix issues. **Recommendations to others considering Reputation:** Know that there could be bumps along the way if you are a service area business. We have had issues throughout our time with Reputation.com and unfortunately not much of their fancy rollouts pertain to us... **What problems is Reputation solving and how is that benefiting you?** We are trying to solve our pain points with being a complicated service area business. We have realized the benefit of Rep.com having a close relationship with Google is a plus. **Official Response from Chris Black:** > Hi, we regret to hear that you are displeased with your recent experience with us. Thank you for your patience as we have worked through these hiccups. I'd love to be of more help and ensure our teams are able to find a solution. Feel free to reach out to me directly at csneed@reputation.com. I hope we'll be in touch soon! ### 17. You get what you pay for. **Rating:** 1.5/5.0 stars **Reviewed by:** Michael W. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Reputation?** Least expensive service that we have found that does an adequate job. **What do you dislike about Reputation?** We had a run of malicious billing that they couldn't explain. Now they are soliciting reviews from another dealers customer base for us. **Recommendations to others considering Reputation:** Do a short term contract **What problems is Reputation solving and how is that benefiting you?** Helps us get a steady stream of reviews. **Official Response from Chris Black:** > Hi Michael W., we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Would you be able to email me directly at csneed@repuation.com so I can help investigate this further? ### 18. Decent platform with lackluster implementation and ongoing customer success **Rating:** 2.0/5.0 stars **Reviewed by:** Eric O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2020 **What do you like best about Reputation?** Reputation's platform does a good job of allowing you to manage an online reviews program across multiple locations. The data on industry averages and best in class is also very helpful in terms of benchmarking our efforts to bolster the amount of online reviews we have out there. **What do you dislike about Reputation?** The implementation left a lot to be desired and was generally mismanaged. After discussing the botched implementation with the team at Reputation they eventually relented and decided not to charge us for the time we lost due to the delay, which was the right remedy for the situation. In addition, the customer success is non-existent despite the promises made up front. Our first customer success manager was incredibly hard to get a hold of and regularly missed scheduled calls with our team. When discussed with senior members of the team at Reputation we were originally told to give the person another change. The issues persisted and we were finally successful in getting a new customer success rep. The new person helped get us up and running and getting more out of the software but this person was the leader of the team and, thus, was busy managing others so the service dropped off significantly. We are now in a position where when we need assistance we can request it and get help but there is no proactive outreach and help in maximizing the platform. **Recommendations to others considering Reputation:** If you have a significant amount of locations or are a large business Reputation can be very helpful as a way to consolidate and manage online reputation (particularly reviews). If you are a smaller business like ours and mostly focused on generating more online reviews we have found in our internal testing that simply having an iPad at each locations and having our staff ask for reviews directly has has a much higher impact on our review frequency. **What problems is Reputation solving and how is that benefiting you?** Reputation has helped us to generate more online reviews faster and manage them across multiple locations in one interface. In addition, we are able to see how we stack up relative to our peers. This has been helpful to us as a smaller physical therapy practice. ### 19. Not Pleased **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Reputation?** I like that Reputation.com provides a comprehensive solution for listings management, review requests/surveys and review responses. **What do you dislike about Reputation?** The key role of customer success manager on our account has seen constant turn over since Day 1. This creates a backlog of outstanding items and communicating the same things over and over again. Also, not all that was promised to us during the sales process were actually delivered. Be sure to get everything you discuss in writing. The guy who sold us this product is no longer with the company and the company only partially guarantees what was offered. If there were a comparable, all inclusive solution out there, We'd seriously consider making the switch. **Recommendations to others considering Reputation:** Get everything in writing, which we did. Validate offerings with an executive in the company who has been there for years. **What problems is Reputation solving and how is that benefiting you?** Monitoring reviews and responding which improves SEO rankings. Better understanding our online reputation. Listing performance reports to gauge impact. ### 20. Good Product Big Up-sell **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Reputation?** I find having everything in one place very useful. **What do you dislike about Reputation?** The up-sell Not all features are included in the original quoted price. Also the setup is a very hard and tedious process and not find the on boarding team very helpful **What problems is Reputation solving and how is that benefiting you?** Listing management as well as responding to reviews ### 21. Improve your partner relationships **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Reputation?** When it works, it's useful and something that can easily be relayed to the client. **What do you dislike about Reputation?** I don't like that even though we have a partnership with Reputation, it takes a while to get an answer more often than not. Also, when I reach out, I get bounced around with the "hope" that the partners will pick up and be able to answer my question. I also think the interface could be a bit more intuitive. **Recommendations to others considering Reputation:** The partnership relationship is a strained one. We have a lot of clients who use the platform. It would be helpful if the interface was a bit more intuitive. **What problems is Reputation solving and how is that benefiting you?** We currently have an integration that allows reviews to be pulled from other locations online onto the websites we create. The largest selling point for this is that it helps with online visibility. ### 22. My reputation experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about Reputation?** The ability to pull up customized reports **What do you dislike about Reputation?** That I get empty reports each month and I have to log into the site to find my data. I sent back this feedback and nothing changed. **What problems is Reputation solving and how is that benefiting you?** Customer Service/Getting a rating for our business ### 23. Junior Account Managers leading to a poor experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Reputation?** The platform is well created and does what you need it to to do **What do you dislike about Reputation?** The account management side has been poor. Because we aren't a huge account we get minimal response from questions, AMs that disappear or are always being rotated because they've left the company, and don't have much connection to our business and our needs **What problems is Reputation solving and how is that benefiting you?** The tool does help create more accountability to replying or notating every review **Official Response from Erin Graff:** > If you don't get a response within 24 hours, please reach out to us on social media for assistance. Customer experience is extremely important to us and it sounds like we have some work to do. Please send a direct message on Twitter @Reputation_Com or egraff@reputation.com for assistance. We'll get you the help you need quickly! -Erin, Community Manager ### 24. Reputation **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Reputation?** Ease of reports. I like how i can make reports for different time periodstobe streamlined. **What do you dislike about Reputation?** Too many options...it really needs to be streamlined. **What problems is Reputation solving and how is that benefiting you?** None **Official Response from Erin Graff:** > Hi there! We'd like to get more information around streamlining. What part of our platform would you like to simplify? Please reach out to your CSM for help with this. They will have some tips to make things a little easier for you. -Erin, Community Manager ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A33%3A27+-0500&secure%5Bsession_id%5D=98c35e7b-2a59-448d-8f41-f0f98ee81a6a&secure%5Btoken%5D=7ee03e5b89ea34fa4208a4778754ce5339ef8eb615891a47c194c54851f688ce&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Platform Basics** - Centralized Platform - Web Tracking - Activity Tracking - Keyword Tracking - Engagement Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting - Multiple Data Sources - Web Traffic Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Real-Time Data - Monitoring - Campaign Analytics - Customizable Reports - Customer Profiles - Campaign Management - Generative AI - Mobile Alerts - Trend Analysis - Data Visualization - Forecasting - Benchmarking - Search/Filter - AI Copilot - Customer Segmentation - Real Time Comparisons - Website Monitoring - Tagging - Data Import/Export - SEO Management - Performance Metrics - Reporting/Analytics - Social Media Integration - Third-Party Integrations - Competitive Analysis - Customizable Templates - API - Social Media Monitoring - Real-Time Analytics - Alerts/Notifications - Sentiment Analysis - Cost Analysis - Custom Pricing Rules - Discount Management - Profitability Analysis - Repricing engine - Scenario Planning - Dynamic Pricing - Strategic Planning - Multi-Currency - Market Data Analysis - Product Data Management - Pricing Analytics - Product Catalog - Promotions Management - Price List Management - Automatic Adjustments - Predictive Pricing Models - Competitor Monitoring **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Reputation Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,498 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,921 reviews)