Reputation Features

Reports on the performance of social media posts and campaigns. 420 reviewers of Reputation have provided feedback on this feature.

As reported in 428 Reputation reviews. Allows the creation, management, and scheduling of content to be shared across social media channels.

As reported in 376 Reputation reviews. Identifies trends in social media campaigns, such as optimal posting times, to improve performance.

As reported in 420 Reputation reviews. Centrally manages social media content and conversations across multiple social channels.

Provides features for managing and optimizing paid advertisements across social channels. This feature was mentioned in 346 Reputation reviews.

Allows for categorizing or grouping individual posts to streamline social media marketing campaigns. 297 reviewers of Reputation have provided feedback on this feature.

Based on 181 Reputation reviews. Monitor hashtags, their trends, and analytics across all social media platforms

As reported in 250 Reputation reviews. Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file. This feature was mentioned in 247 Reputation reviews.

Allows marketer to add, track, and measure a multitude of social media accounts. This feature was mentioned in 232 Reputation reviews.

Offers a white labeling service for agencies or resellers to customize platform branding. 158 reviewers of Reputation have provided feedback on this feature.

Based on 235 Reputation reviews. Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

Based on 239 Reputation reviews. Analyzes and illustrates follower information such as demographics, location, interests, etc.

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. This feature was mentioned in 246 Reputation reviews.

Tracks and measures the success of paid advertising initiatives run on social media sites. 204 reviewers of Reputation have provided feedback on this feature.

Ties social activity to business results such as leads, conversions, and sales. 209 reviewers of Reputation have provided feedback on this feature.

Based on 170 Reputation reviews. Analyzes the performance of hashtags and identifies popular or trending hashtags.

Uses AI to accurately assess the sentiment of social media content based on keywords and phrases. This feature was mentioned in 188 Reputation reviews.

Based on 1041 Reputation reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation. 931 reviewers of Reputation have provided feedback on this feature.

Based on 1000 Reputation reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 915 Reputation reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 1120 Reputation reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Based on 959 Reputation reviews and verified by the G2 Product R&D team. Helps track and monitor social media trends and interactions.

Based on 941 Reputation reviews and verified by the G2 Product R&D team. Helps manage social messaging and measures the full impact of social campaigns.

As reported in 878 Reputation reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns.

Helps establish a workflow that allows team members to communicate effectively and collaboratively. This feature was mentioned in 846 Reputation reviews.

Scours various channels for brand mentions to proactively seek reparative communications. This feature was mentioned in 360 Reputation reviews.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 342 Reputation reviews.

As reported in 317 Reputation reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 373 Reputation reviews.

Connects employees with customers through a social media solution. 408 reviewers of Reputation have provided feedback on this feature.

Ability to connect agents with customers through email. This feature was mentioned in 314 Reputation reviews.

Based on 327 Reputation reviews. Connects employees with customers through a calling solution.

Based on 337 Reputation reviews. Ability to connect agents with customers through text message solution.

Provides opportunity for customers to give feedback through a survey. 405 reviewers of Reputation have provided feedback on this feature.

As reported in 428 Reputation reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Based on 349 Reputation reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Based on 298 Reputation reviews and verified by the G2 Product R&D team. Ability to submit location data to a wide variety of digital services

Based on 302 Reputation reviews and verified by the G2 Product R&D team. Ability to submit location data to major aggregators

Based on 302 Reputation reviews. Consistently monitors search engines and directories and removes duplicate listings

Based on 320 Reputation reviews and verified by the G2 Product R&D team. Offers the ability to enhance listings with menus, photos, videos, or other rich data

Based on 345 Reputation reviews and verified by the G2 Product R&D team. Changes to location data are synced across listings immediately and in real time

Based on 369 Reputation reviews and verified by the G2 Product R&D team. Provides data or insights into listing performance and engagement

Based on 146 Reputation reviews. Monitor and report on ranking in local search results

Based on 161 Reputation reviews and verified by the G2 Product R&D team. Report on local citations and distribute accurate listing data to directories and search engines

As reported in 176 Reputation reviews. Optimize or automate content for Google My Business

Based on 186 Reputation reviews and verified by the G2 Product R&D team. Monitor online reviews and brand reputation

Based on 156 Reputation reviews and verified by the G2 Product R&D team. Integrate with social media and offer management or automation tools

Based on 182 Reputation reviews and verified by the G2 Product R&D team. Provide insights and data visualizations from a comprehensive dashboard

Provides a centralized platform for all competitive intelligence for teams to review and analyze. This feature was mentioned in 238 Reputation reviews.

Based on 226 Reputation reviews. Ability to capture changes your competitors make to their website to keep tabs on their features, plans, pricing, promotions, etc.

Provides competitive intelligence related to product details, inlcuding the latest product feature additions and removals. 226 reviewers of Reputation have provided feedback on this feature.

Based on 267 Reputation reviews. Provides competitive intelligence around unfiltered customer feedback and reviews.

As reported in 195 Reputation reviews. Ability to evaluate the effectiveness of how competitors are acquiring customers through different channels.

Based on 239 Reputation reviews. Allows users to create a customizable dashboard to curate and highlight specific competitive data.

Provides competitive benchmarking and monitors growth and market share over time. This feature was mentioned in 237 Reputation reviews.

As reported in 386 Reputation reviews. Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.

Allows users to upload and publish brand content from a shared library. 366 reviewers of Reputation have provided feedback on this feature.

As reported in 321 Reputation reviews. Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox.

As reported in 323 Reputation reviews. Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features. 369 reviewers of Reputation have provided feedback on this feature.

Based on 312 Reputation reviews. Provides features for creating or editing social media assets.

Calculates net promoter score (NPS) using customer feedback data. This feature was mentioned in 569 Reputation reviews.

As reported in 596 Reputation reviews. Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data. This feature was mentioned in 550 Reputation reviews.

As reported in 484 Reputation reviews. Provides gamification tools to incentivize employees to leverage customer feedback insights.

As reported in 478 Reputation reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

As reported in 461 Reputation reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

As reported in 489 Reputation reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions. This feature was mentioned in 470 Reputation reviews.

Based on 23 Reputation reviews. Provide multiple methods of user authentication such as social media accounts.

Generate review forms and questionnaires to gather feedback from users. 23 reviewers of Reputation have provided feedback on this feature.

Ability to personalize review forms and questionnaires based on user type. 23 reviewers of Reputation have provided feedback on this feature.

As reported in 23 Reputation reviews. Allow users to share, like/dislike, and comment on reviews.

Consumers can ask questions about products and request feedback from peers. 23 reviewers of Reputation have provided feedback on this feature.

As reported in 22 Reputation reviews. Checks to ensure the reviewers are real people who used the products.

Evaluate consumer feedback to ensure that it's authentic and relevant. 22 reviewers of Reputation have provided feedback on this feature.

Define and implement terms and conditions for privacy, copyright, or intellectual property. 22 reviewers of Reputation have provided feedback on this feature.

As reported in 21 Reputation reviews. Reviews can be collected directly from e-commerce platforms or online stores.

Based on 20 Reputation reviews. Reviews can be distributed across multiple channels (online, in store, etc.).

Based on 20 Reputation reviews. Allow consumers to provide feedback while interacting with customer service representatives.

Provide incentives for reviewers, such as coupons and gift cards. This feature was mentioned in 20 Reputation reviews.

Based on 20 Reputation reviews. Manage syndication to distribute reviews across multiple channels.

Based on 21 Reputation reviews. Analyze data points such as page views, average rating, or consumer sentiment.

As reported in 20 Reputation reviews. Support multiple types of user generated content such as text, video, or photos.

Manage product samples used for promotional purposes. This feature was mentioned in 20 Reputation reviews.

Generate multiple types of badges based on user ratings. 19 reviewers of Reputation have provided feedback on this feature.

As reported in 19 Reputation reviews. Create reviews widgets that can be embedded on websites and online stores.

Provide APIs or direct integration with e-commerce software and website builders. 18 reviewers of Reputation have provided feedback on this feature.

Based on 19 Reputation reviews. Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Based on 242 Reputation reviews. Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice.

Identifies who is talking about your brand along with their influence over social communities. 189 reviewers of Reputation have provided feedback on this feature.

Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. This feature was mentioned in 174 Reputation reviews.

As reported in 150 Reputation reviews. Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked.

Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. This feature was mentioned in 162 Reputation reviews.

Based on 154 Reputation reviews. Allows users to monitor conversations about competitors and measure performance against them.

Based on 240 Reputation reviews. Determines whether mentions of your brand are positive, negative or neutral.

As reported in 247 Reputation reviews. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats.

Based on 183 Reputation reviews. Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

As reported in 154 Reputation reviews. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data.

Based on 18 Reputation reviews. Allows users to generate text based on a text prompt.

Based on 392 Reputation reviews. Allows users to generate text based on a text prompt.

As reported in 31 Reputation reviews. Capability to perform complex tasks without constant human input

As reported in 30 Reputation reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 31 reviewers of Reputation have provided feedback on this feature.

As reported in 31 Reputation reviews. Improves performance based on feedback and experience

Based on 31 Reputation reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 29 reviewers of Reputation have provided feedback on this feature.

As reported in 18 Reputation reviews. Improves performance based on feedback and experience

Based on 19 Reputation reviews. Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Capability to perform complex tasks without constant human input 15 reviewers of Reputation have provided feedback on this feature.

Based on 16 Reputation reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 16 reviewers of Reputation have provided feedback on this feature.

Improves performance based on feedback and experience This feature was mentioned in 16 Reputation reviews.

Engages in human-like conversation for task delegation This feature was mentioned in 16 Reputation reviews.

Anticipates needs and offers suggestions without prompting 16 reviewers of Reputation have provided feedback on this feature.

Makes informed choices based on available data and objectives This feature was mentioned in 16 Reputation reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives