--- title: Reputation Reviews meta_title: 'Reputation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2469 reviews by the users' company size, role or industry to find out how Reputation works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2469 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reputation Reviews **Vendor:** Reputation **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 2,469 ## About Reputation Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. ## Reputation Pros & Cons **What users like:** - Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. (103 reviews) - Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. (90 reviews) - Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. (79 reviews) - Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. (69 reviews) - Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. (62 reviews) - Centralized Management (60 reviews) - Time-saving (53 reviews) - Review Centralization (52 reviews) - Helpfulness (51 reviews) - User Interface (44 reviews) **What users dislike:** - Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. (25 reviews) - Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. (21 reviews) - Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. (21 reviews) - Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. (18 reviews) - Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. (17 reviews) - Users express frustration with the **scoring system issues** making it difficult to understand their RepX score improvement. (16 reviews) - Difficult Reporting (15 reviews) - Users find the **review navigation confusing** due to lagging reports and unclear scoring mechanisms within Reputation. (15 reviews) - Poor Reporting (14 reviews) - Social Media Integration (14 reviews) ## Reputation Reviews ### 1. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Assistant Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** The UI is friendly to new users and easy to use **What do you dislike about Reputation?** There is nothing I really dislike. The website is pretty straightforward **What problems is Reputation solving and how is that benefiting you?** It is easy to post across all social medias which helps with our exposure to lease apartments ### 2. great! **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia G. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Reputation?** great for seeing live views of reviews, managing them and responding to them **What do you dislike about Reputation?** i find everything helpful! this tool is great **What problems is Reputation solving and how is that benefiting you?** getting feedback from patients. ### 3. Lacks Completeness and Innoviation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** It brings all our reviews from different platforms together. It is helpful to ensure Business listings are all updated. Easy to use for multiple franchises. **What do you dislike about Reputation?** It does not incorporate multiple GBP, even though that's been the best business practice for 4 years now. So you have to go outside of Reputation to manage your reviews. Customer Support is slow and innovation has been non-existent. **What problems is Reputation solving and how is that benefiting you?** Bringing most of our reviews in one place and keeping listings updated. ### 4. Title here **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas S. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** Identifies who had said what in review, so there is an opportunity for rectification. **What do you dislike about Reputation?** None so far. Everything is working as i'd like it to. **What problems is Reputation solving and how is that benefiting you?** Prior owners had a bad reputation. This is helping me track and correct mistakes. ### 5. The program is so easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** corrinna s. | Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Reputation?** I love how it auto generates all the responses, It also is very friendly softwear to use **What do you dislike about Reputation?** I have yet to find something I do not like **What problems is Reputation solving and how is that benefiting you?** It helps give alternatives for feedback when responding to negative reviews. ### 6. Reputation is a great way to measure one's performance and service with a quick one question survey. **Rating:** 5.0/5.0 stars **Reviewed by:** MICHAEL E. | After sales consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** Reputation allows me opportunity for feedback. **What do you dislike about Reputation?** Once the review is submitted, sometimes I cannot view until next day. **What problems is Reputation solving and how is that benefiting you?** Tracking positive and negative reviews ### 7. Reputation helps me with posting on our social media **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** The most helpful part of reputation fo me is being able to schedule social media posts each month. I like that it shows me good times to post for engagement. **What do you dislike about Reputation?** Sometimes I have difficultly getting my photos to meet size requirements **What problems is Reputation solving and how is that benefiting you?** its saving me time, and working in a busy office I need to be able to balance my time. ### 8. Clarity of Photos still bad **Rating:** 0.5/5.0 stars **Reviewed by:** Ashton K. | Leasing Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** i like that you can schedule and post on all social media platforms and all the analytics it does have. **What do you dislike about Reputation?** clarity of photos through Reputation are very bad and blurry. That is the only thing I didslike about the platform. It was not for that, everything else is amazing. **What problems is Reputation solving and how is that benefiting you?** integration of accounts helps the time needed to post. **Official Response from Lauren McCutcheon:** > Ashton, thank you for your feedback! We’re thrilled to hear that the scheduling and analytics features are helping streamline your social media efforts. We’re sorry to hear about the photo clarity issue and will be sure to pass that along to our team. We appreciate you sharing your experience and are glad Reputation is saving you time! ### 9. Why can't we resend surveys to customers yet? **Rating:** 1.5/5.0 stars **Reviewed by:** Amber K. | Service BDC Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Reputation?** Nothing comes to mind, but there's a min character count. **What do you dislike about Reputation?** I don't understand why we don't have the ability to resend surveys to customers yet. When I follow up with customers, that's the first thing they ask me to do and I have to respond with "sorry I can't." This is causing us to not get as many good surveys. **What problems is Reputation solving and how is that benefiting you?** I am not the person that purchased Reputation for this company, I am merely the Service BDC Representative for this car dealership. My biggest qualm with the program is the fact that we can't resend surveys. ### 10. Best Source for All-In-One Data! **Rating:** 5.0/5.0 stars **Reviewed by:** Michell G. | Regional Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Reputation?** It's easy to use and I can verify my entire portfolio, toggle between different parameters, and dowload reports to share with clients to show progres. **What do you dislike about Reputation?** All is useful. I like all that it offers. **What problems is Reputation solving and how is that benefiting you?** It allowes me to easily review areas of opportunites to share with my teams. I can pull specific data that shows trends, number of reviews within a given time, and more. **Official Response from Lauren McCutcheon:** > Mitchell, it's great to hear that Reputation is helping you easily track your portfolio's performance and share valuable insights with your teams. The ability to analyze trends and review data efficiently can certainly make a big difference in strategy and decision-making. Thanks for sharing your experience! ### 11. Great way to receive feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Donna M. | Senior Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** I like that Reputation can help us with feedback from our residents! Multiple survey options and receive quick responses. **What do you dislike about Reputation?** The only thing I dislike is trying to print different reports. Date spans don't always match up correctly. **What problems is Reputation solving and how is that benefiting you?** By sending out surveys is the biggest benefit and the ease of residents being able to answer and return. ### 12. GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Indy D. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** I like that everything is calculated in one thing insted of having to go look for everthing **What do you dislike about Reputation?** There is nothing i do not like about reputation. **What problems is Reputation solving and how is that benefiting you?** to keep track of our reviews. ### 13. Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Diego G. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Reputation?** Very helpful with driving and improving our reputation. Highlights weak points and platforms so you know where to improve! **What do you dislike about Reputation?** Not much to complain about. If I had to get picky I would ask for a better understanding of the scoring system. **What problems is Reputation solving and how is that benefiting you?** Helps us see all the great experiences our guest are having and even assist us in creating a custom and meaningful response. **Official Response from Lauren McCutcheon:** > Diego, thank you for your excellent feedback! We're thrilled to hear that Reputation is helping drive improvements in your reputation, and we appreciate your suggestion about the scoring system—you can check out the article I attached here for more information about the Rep Score algorithm and what goes into that ### 14. Reputation - the resource to use for Resident Satisfaction! **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Reputation?** I love the transparency and ease of access for both residents and on-site staff. It is organized in a fashion that is user-friendly and concise. If we have questions, Support is available both through the program itself and through our Corporate Marketing Team. **What do you dislike about Reputation?** Personalization per property. Not every thing applies as a general blanket. **What problems is Reputation solving and how is that benefiting you?** Resident satisfaction. Ability to know where weak areas are for improvement and budget planning. ### 15. Reputation is a helpful platform to nurture and analyze your reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele B. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** I love that Reputation helps place my property's reputation in a larger regional context! It is also very helpful to provide one platform from which to respond to all reviews. Love the different reports that can be generated to look at performance in a different light! It is a great platform. **What do you dislike about Reputation?** It can take some time to learn all of the useful aspects of Reputation! It is helpful to have someone guide you through the different elements that are available to you. **What problems is Reputation solving and how is that benefiting you?** Reputation allows us to quickly respond to reviews from residents and prospects and to gauge the satisfaction levels of our community members. It helps us to also tackle any potential problems from developing and deterring new residents from moving to our community. ### 16. Fun to Check **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea M. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Reputation?** I love how I can just easily navigate through the site with no issues! Its very user friendly and I love seeing how much my score goes up ;) I log into this at least 2 times a week. I love it! **What do you dislike about Reputation?** No downsides at all! Keep up the greatness! **What problems is Reputation solving and how is that benefiting you?** The biggest thing is flagging reviews that don't apply to my property. **Official Response from Lauren McCutcheon:** > Chelsea, thank you for your enthusiastic feedback! We're delighted to hear how much you enjoy using Reputation and seeing your scores rise—your success is our motivation! Thanks for being a part of the Reputation Nation!! ### 17. I love the platform. Its very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Its great having all of the reviews placed into a centralized location. The platform is very easy to use. **What do you dislike about Reputation?** I think its not practical that the emails we receive have a link that takes you to the old reviews page.... it should take you to the new reviews page **What problems is Reputation solving and how is that benefiting you?** the problem: not responding to reviews in a timely manner. The email notifications trigger me to go respond immediately. ### 18. Fantastic Platform, All Encompassing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley O. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Reputation?** My favorite part of the whole platform is that they give you suggestions on action items to increase your scores across all review platforms. When we implement these action items we are seeing upward progress and its exciting for the on site team as well as ownership to see the numbers increasing and our hard work being measurable. The ease of use is incredible and now that we are using it daily, we are able to keep track of our progress and help our residents address issues they have. **What do you dislike about Reputation?** I don't have any downsides, the platform really is such an easy thing to use. **What problems is Reputation solving and how is that benefiting you?** They are solving scheduing social media posts and responding to reviews in one convenient location. It's never been easier to ensure we are hitting our targets and sticking to a plan. When you spend time strategizing for sales and marketing, having tools like Reputation is invaluable to the success of your strategy. ### 19. A great System! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Leasing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** It sends you notifications on time so you can reply quickly. I have only had it for about a month or so and i don't think any other review system is better than Reputation! I definitie recommend this system to anyone who wants to track reviews and your star ratings. **What do you dislike about Reputation?** Absolutely none! It has been flawless. No complaints. **What problems is Reputation solving and how is that benefiting you?** It is notifying when we get a new review and also separates the responded and nonresponded reviews. **Official Response from Lauren McCutcheon:** > Sarah, thank you for your wonderful review. We’re thrilled to hear that Reputation’s notifications and review management features have been so valuable for you. It’s fantastic to know it’s meeting your needs seamlessly—we’re honored to be your choice for tracking reviews and ratings. Thank you for recommending us! ### 20. Good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Darbie B. | Customer Experience Design Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Reputation?** There is a learning curve, but once I've figured out how to reliably extract the kinds of information I'm looking for, pulling out insights gets pretty easy. The CSM is always ready and willing to answer questions, demo solutions, and put us in touch with the right support when needed. Recently I also got a look at some of the improvements and innovations coming out of the product roadmap, and they really are focused on making our tasks easier. (This experience seems heavily dependent on the individual CSM assigned to the account. Some are more proactive than others.) **What do you dislike about Reputation?** The interface can be slow when building or modifying dashboards. There's no quick, simple way to try out a new module; it's trial and error to insert it and get the settings right, while things take time to load between each step. While opening a support ticket generally gets a pretty quick response, digging deeper beyond what's answered in Knowledge Base articles can be a challenge for enterprise-scale issues. **What problems is Reputation solving and how is that benefiting you?** Reputation helps me assemble and communicate insights to stakeholders. I am ready to answer questions about how qualitative data may impact performance and I know where to look if I don't have an answer right away. ### 21. Easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** krystal b. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Easy to use and understand. Fast customer support. **What do you dislike about Reputation?** Downside to Reputation is some of the survey questions that are asked for customers really don't pertain to service itself. **What problems is Reputation solving and how is that benefiting you?** N/A ### 22. Reputation keeps you up to date in real time! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren K. | Marketing Directo, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Reputation?** I love the daily reports that reputation provides. This gives me the ability to contact customers in real time and address any issues immediatly! Reputation is easy to use and very effective! **What do you dislike about Reputation?** N/A- Reputation has been great in all aspects so far. **What problems is Reputation solving and how is that benefiting you?** Sometimes Reputation will miss reviews that I see posted on Google. Although they do seem to eventually show up. The reviews are just sometimes delayed. **Official Response from Lauren McCutcheon:** > Lauren - thank you so much for your feedback! We're glad to hear that the daily reports and real-time updates from Reputation are helping you address customer issues quickly and effectively. We appreciate your note about review delays—while it can take a bit of time for reviews to show up, we’re constantly working to improve the experience. Thank you again for taking the time to leave us a review! ### 23. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin Q. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reputation?** I like that the questions to the customers are straightforward for leaving reviews. The back end of the program is easy to use. I'm in the system daily and I haven't had an issue with it. **What do you dislike about Reputation?** I haven't found anything that I dislike about my interaction with Reputation yet. I am please with the service provided. **What problems is Reputation solving and how is that benefiting you?** Reputation sends out our surveys to our customers so we are able to collect their feedback seamlessly. **Official Response from Lauren McCutcheon:** > Kristin, thank you for the wonderful feedback. We're so pleased to hear that Reputation has been easy to use and that our survey process is helping you gather valuable customer feedback seamlessly. It's great to know our platform is meeting your needs daily—thanks for choosing us to support your success! ### 24. great product **Rating:** 4.5/5.0 stars **Reviewed by:** Terra H. | Assistant Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** helpful to review data all in one place, extremely user friendly **What do you dislike about Reputation?** I do not have any dislikes at this time! **What problems is Reputation solving and how is that benefiting you?** One stop for reputation management. Integration is great ### 25. Loving Reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** Bronte B. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Reputation?** Reputation takes so much off the on site team and the reps we work with are always so responsive and kind. It is awesome having the dashbaord to show scores and analytics. They make it easy to send in your own content and it easily intregrates with other databases. **What do you dislike about Reputation?** Sometimes I do think the content can be a little more fun or personalized but this isn't really a fault to Reputation, we can easily send in our own ideas. **What problems is Reputation solving and how is that benefiting you?** They are taking away liability concerns when the on site team may post something without considering any Fair Housing concerns it may or may not be addressing. They also make it very easy to gain reviews and keep our engagement scores high. ### 26. Great source for efficient posting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** Posting options for creating and posting a photo or flyer through all platforms once instead of 4+ times. It is simple and a time saver with the schedule posting. **What do you dislike about Reputation?** the specifics of the size the file it will accept as not all files can be made into those dimesions. **What problems is Reputation solving and how is that benefiting you?** virtual marketing ### 27. We used this product for our reviews and social media **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** I like the easy access to the reviews and that there are pre templants that you can use to make answering to multiple reviews easier. **What do you dislike about Reputation?** The social media part doesnt allow you to post on the same platform multiple times or with the same format. **What problems is Reputation solving and how is that benefiting you?** Access to respond to review quickly ### 28. Reputation is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** It helps me keep track of reviews. It is easy to use. They have great custtomer support. IT was easy to start using it and impmenting. Lots of number of features. **What do you dislike about Reputation?** There is nothing that i dislike about the product. **What problems is Reputation solving and how is that benefiting you?** It helps me address resident concerns right away. ### 29. easy platform but no explanation on how the features work **Rating:** 3.5/5.0 stars **Reviewed by:** Josh B. | advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** i like how easy the platform is to navigate **What do you dislike about Reputation?** there is not a clear and concise way to navigate the help section to understand how things work and the sms feature for customer surveys does not do anything **What problems is Reputation solving and how is that benefiting you?** understanding customers needs and helping to list the complaints and service needs ### 30. A challenge **Rating:** 2.0/5.0 stars **Reviewed by:** Amanda B. | Guest Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Reputation?** I love that you can see all of the reviews from all different platforms all in one place AND be able to respond to each of them. This makes it very efficient. **What do you dislike about Reputation?** I HATE the overall Rep score. It does NOT make sense on how long it takes to process it or how EXACTLY it is weighed. What can be done to improve it or just the overall function. It is like a constant unhappy beast that is never satisfied and impossible to tame. **What problems is Reputation solving and how is that benefiting you?** I feel the only thing it is solving is being able to view everything in one space efficiently. **Official Response from Lauren McCutcheon:** > Amanda, thank you for your review and feedback. We’re glad to hear that the review management feature is helping you stay efficient. We also appreciate your thoughts on the Reputation Score, and we will share your feedback with the team for further improvements. I've included a resource here that hopefully helps you with some recommendations on increasing your Score. If you need assistance with any other features, we’re here to help! ### 31. Excellent experience with platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** Reputation is such a helpful tool for our community. I love that it's become a one stop shop for everything from our reviews, to managing social media, etc. It really makes my job easier! **What do you dislike about Reputation?** I don't have anything negative to say. The Reputation score can sometimes be frustrating, but I appreciate the accountability and the tools provided to help improve our score. **What problems is Reputation solving and how is that benefiting you?** Reputation is benefiting us in managing our online presenence across multiple platforms and providing tools for improving when needed. Also, the resident feedback that is given through our surveys helps us gauge where we are strongest and where to improve. **Official Response from Lauren McCutcheon:** > Thank you for your kind and thoughtful review! We're delighted to hear that Reputation has become a one-stop shop for managing reviews, social media, and more, making your job easier. We understand that the Reputation Score can sometimes feel challenging, but we’re glad the tools provided are helping to drive improvements. We’re so pleased to support your community’s growth and success. Thank you! ### 32. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Reputation?** It makes it easier to respond to reviews witht he built in templates and also to market and post on your social media platforms! **What do you dislike about Reputation?** I don't like that your overall score drops if you don't constantly get ratings on a monthly basis even if your previous reviews are all five stars. **What problems is Reputation solving and how is that benefiting you?** It makes it easier to manager your social platforms in one place! ### 33. Reputation is easy to use and very customizable based on your businesses needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Reputation?** Our account managers have always been pleasant to work with. They offer helpful and prompt suggestions. It is fairly easy to learn and use. **What do you dislike about Reputation?** We have Reputation respond to our reviews. There is no cadence for when they respond. There's different times of the day, etc., so it can be hard for us to stay on top of responding in a prompt manner because we never know when they are going to respond. We have the pattern of break and fix a lot with the platform **What problems is Reputation solving and how is that benefiting you?** Responding to reviews, updating Google, reporting for us, etc. **Official Response from Lauren McCutcheon:** > Thank you for your thoughtful review! We're glad to hear that your account managers have been supportive and that you find the platform easy to learn and use. Your feedback regarding response cadence and the platform's reliability is invaluable—we'll share this with our team to explore improvements. Thank you for being a part of the Reputation Nation! ### 34. Smooth & Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Haleigh H. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** Reputation is very user friendly and easy to use. I love that you can sync different review platforms so you can view and respond to all of your reviews all in one place. You also get alerted anytime there is a low star review and I appreciate the quick notification so I can address it asap. As a dealer we recommended Reputation ! **What do you dislike about Reputation?** I do not have any complaints at this time. **What problems is Reputation solving and how is that benefiting you?** It makes it so that I dont have to login to multiple different platforms to see and respond to all of my reviews. It really cuts down the time it takes to manage our online reputation. **Official Response from Lauren McCutcheon:** > Haleigh, thank you for your positive feedback! We're thrilled to hear that Reputation has made managing reviews easier for you, especially with the quick notifications for low-star reviews. It's great to know that syncing multiple review platforms into one place has saved you time and streamlined your process. Thanks for being a part of the Reputation Nation! ### 35. Front office assistant **Rating:** 5.0/5.0 stars **Reviewed by:** emily s. | Front office assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reputation?** I like being able to send text messages to our patients to allow them to properly review the care of our office. **What do you dislike about Reputation?** I dislike how it allows you sometimes to not put any note in about the review. **What problems is Reputation solving and how is that benefiting you?** At the moment I do not have any issues. ### 36. I like the functionality of Reputation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Whats most helpful about Reputation is the ease of use, ease of integration, and the number of features. **What do you dislike about Reputation?** What I like least about Reputation is that the links do not have an expiration. **What problems is Reputation solving and how is that benefiting you?** Reputation is helping identify teammates who stand out and also ones who need to step up their game. Also helps identify weak areas of our work flow. ### 37. Easy to respond **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Reputation?** Reputation.com has removed the barriers our team had in responding quickly to new reviews, whether positive or negative. The saved responses are great! **What do you dislike about Reputation?** Sometimes the credentials are thwarted and I don't know how to fix them. It affects our percentages of responses sent. **What problems is Reputation solving and how is that benefiting you?** We respond faster to new reviews and are able to track review sources for metric and leadership reporting. **Official Response from Lauren McCutcheon:** > Lauren - thank you for your feedback! It’s fantastic to hear that Reputation has helped your team respond more quickly to reviews and improve your response efficiency with saved responses. We also understand that issues with credentials can be frustrating and impact response rates, and we appreciate you sharing this concern. We're glad Reputation is supporting your ability to track reviews and report to leadership effectively! ### 38. Efficient and simple way to stay on top of reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Reputation?** User friendly and easy to respond to surveys and reviews. **What do you dislike about Reputation?** There are no reminder emails sent to notify users of unresponded to surveys. **What problems is Reputation solving and how is that benefiting you?** Increasing resident retention by automatically reaching out to residents 120 days prior to their lease expirations to gauge satisfation. This allows the staff to overcome any objections to renewing prior to the offer being made available. ### 39. Pretty good features, but lacking in help with usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Reputation?** Our company really enjoys the review component to manage reviews, volume, responses etc. **What do you dislike about Reputation?** The company has a lack of knowledge to help customers utilize their product best. Weve been trying to get a demo on the social suite and listening features but no one knows what they are talking about. **What problems is Reputation solving and how is that benefiting you?** Most of our presence management is in one place. **Official Response from Lauren McCutcheon:** > Thank you for your feedback! We're glad to hear that the review management features are helping with your company's presence. We also apologize for the challenges you've faced with getting support for the Social Suite and Listening features. It sounds like there may be some gaps in communication, and we appreciate you bringing this to our attention. We’ll pass along your comments to ensure that support for these features is more accessible. Thank you again for taking the time to leave us a review. ### 40. Love Reputation!! **Rating:** 5.0/5.0 stars **Reviewed by:** Haley B. | Leasing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** I use reputation for work and love it because its fast and easy to use. Scheduling posts and posting them immediately is an awesome feature to have. **What do you dislike about Reputation?** i love everything about it!!! It is a game changer **What problems is Reputation solving and how is that benefiting you?** Being able to schedule future social media posts ### 41. Best Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha R. | Assistant Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Reputation?** I love the helpful AI generator to help create excellent verbage for any social media post. Seeing my community reviews on various platforms is easy. And setting up future posts is 100% more beter than Meta business. **What do you dislike about Reputation?** There is nothing I dislike about Reputation **What problems is Reputation solving and how is that benefiting you?** Its helping us expand our social media marketing tools. **Official Response from Lauren McCutcheon:** > Thank you for sharing your experience, Samantha! We're thrilled to hear that our AI and social media features are making a positive impact on your marketing efforts and streamlining your workflow! ### 42. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Reputation?** Reputation helps to check the surveys and constantly monitor the reviews from the residents. Its very easy to use. **What do you dislike about Reputation?** Sometimes its a bit slow and lagging. But otherwise its great. **What problems is Reputation solving and how is that benefiting you?** Reputation helps our company to integrate all the reviews and surveys from our residents. ### 43. great way to determine success **Rating:** 5.0/5.0 stars **Reviewed by:** bre g. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** I like that it pulls data from multiple review sites as well as surveys to determine our teams customer service success overall. It's always nice to see the bigger picture. **What do you dislike about Reputation?** Sometimes it causes stress when you get many negative reviews or surveys. **What problems is Reputation solving and how is that benefiting you?** It helps determine what areas our team may be lacking in customer service so we can improve. **Official Response from Lauren McCutcheon:** > Bre, thank you for sharing your thoughtful review! We’re glad to hear that Reputation helps you see the bigger picture by consolidating data from multiple review sites and surveys. While we understand how negative feedback can be stressful, it’s great to see you using those insights to identify areas for improvement and grow your team’s success. We’re here to support you every step of the way—thank you for trusting us & being a part of the Reputation Nation! ### 44. Easy to work with program **Rating:** 5.0/5.0 stars **Reviewed by:** Dara S. | Admissions/ Marketing/ Social Media, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** Easy to work with program, easy to see my social media calendar and i like that i can color code posts to see what im still missing content wise **What do you dislike about Reputation?** I dont have anything I dislike about it. Its a helpful program. **What problems is Reputation solving and how is that benefiting you?** PLanning out soical media events and getting info out to our staff, residents, family and friends ### 45. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reputation?** It shows how we compare to others in our market and industry. **What do you dislike about Reputation?** I wish I could sort by multiple factors, so instead of by date OR positive/negative reviews, do both. **What problems is Reputation solving and how is that benefiting you?** Easier to consolidate and respond to reviews, easier to track data of reviews. ### 46. Amazing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorren K. | Owner Loyalty Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Reputation?** I love the reputation management platform, I think it is a great tool to use for businesses trying to boost their traffic or sales by having more positive reviews and it is easy to use! The customer support is also great! **What do you dislike about Reputation?** The scoring is hard to understand and feel like we shouldnt get penalzied so harshly. Remove reviews that are not based on our store, customer left wrong review for the wrong store. **What problems is Reputation solving and how is that benefiting you?** Helping us directly see who leaves a good and bad review and being able to reach out to that customer to solve the issue before they get a survey. ### 47. Rep.com is cool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Reputation?** What I like most about Reputation is the mostly in reputation reviews **What do you dislike about Reputation?** I have to do double work because it's social publisher does NOT always work properly. Google listings and profiles have to be double checked on Google and in Rep.com **What problems is Reputation solving and how is that benefiting you?** Reputation is helping me respond to negative reviews and publish on multiple social media networks. ### 48. Use it for work its pretty good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** That I can send it through Desktop or Cell Phone and it takes like not even 30 seconds to do so **What do you dislike about Reputation?** Nothing I can think of to be honest I just use it for work never used a different sight before **What problems is Reputation solving and how is that benefiting you?** It is allowing people to see your name when looking at reviews for our dealership ### 49. User Friendly & Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Reputation?** The dashboard is easy to navigate. I also like how the results are displayed. **What do you dislike about Reputation?** Truly, I can't think of anything that I dislike. I have only been using Reputation for about 6 weeks so TBD. **What problems is Reputation solving and how is that benefiting you?** The problem - possible negative reviews. Reputation allows us to get real feedback from tenants and possibly avoid negative reviews. ### 50. BDC MANAGER **Rating:** 4.5/5.0 stars **Reviewed by:** QuShanta W. | BDC MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reputation?** IT GIVES REAL TIME INTERACTIONS WITH CUSTOMERS AND ALLO THEM TO TELL HOW A SERVICE WENT. **What do you dislike about Reputation?** THAT IT SENDS OUT TO MANY REMINDERS TO CUSTOMER ABOUT COMPLETING A SURVEY, CUSTOMERS COMPLAIN ABOUT THAT PART A LOT. **What problems is Reputation solving and how is that benefiting you?** IT ALLOWS US TO CONTACT CUSTOMERS ABOUT A CONCERN THEY MAY HAVE HAD AN ISSUE WITH REGARDING A SERVICE VISIT. **Official Response from Lauren McCutcheon:** > QuShanta, thank you for sharing your feedback! It's great to hear that Reputation is helping with real-time customer interactions. We understand that receiving multiple reminders for surveys can be frustrating for some customers, and we appreciate you bringing this up. ## Reputation Discussions - [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) - 2 comments, 2 upvotes - [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) - 3 comments, 2 upvotes - [no questions](https://www.g2.com/discussions/reputation-no-questions) - 1 comment, 1 upvote - [Is there a way to have an Excel file of a report be sent to my email each month?](https://www.g2.com/discussions/is-there-a-way-to-have-an-excel-file-of-a-report-be-sent-to-my-email-each-month) - 1 comment, 1 upvote - [Will you ever integrate Yelp reviews into your platform? Would be super helpful!](https://www.g2.com/discussions/will-you-ever-integrate-yelp-reviews-into-your-platform-would-be-super-helpful) - 1 comment, 1 upvote - [View Reputation pricing details and edition comparison](https://www.g2.com/products/reputation/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+14%3A17%3A44+-0500&secure%5Bsession_id%5D=236b6efc-063a-4aa7-92a7-c9899e370e7a&secure%5Btoken%5D=fa7868043025cea2e74eb5611da48eff0e1d058ad0bf750a05c0c1dd8281b0c5&format=llm_user) ## Reputation Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apple](https://www.g2.com/products/apple/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [ICE](https://www.g2.com/products/ice/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews) - [LinkedIn Recruitment Marketing](https://www.g2.com/products/linkedin-recruitment-marketing/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) ## Reputation Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Platform Basics** - Centralized Platform - Web Tracking **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Agentic AI - Competitive Intelligence** - Autonomous Task Execution **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Process** - Mentions - Tickets - Macros **Performance** - Real-Time Updates - Analytics **Platform Data** - Product Details - Customer Feedback & Reviews - Channel Acquisition **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Platform Reporting** - Customizable Dashboard - Benchmark Reporting **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Reputation Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,489 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,913 reviews)