# ProShip Reviews **Vendor:** ProShip Inc. **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 3.9/5.0 **Total Reviews:** 24 ## About ProShip The last enterprise, multi-carrier parcel shipping software you’ll ever need. ProShip is a leading provider of enterprise multi-carrier parcel shipping software, headquartered in Brookfield, Wisconsin. For over two decades, ProShip has been trusted by some of the world’s largest retailers, manufacturers, third-party logistics, and healthcare companies to handle their most complex parcel shipping needs. As part of Libra Software Group (Constellation Software), ProShip combines the stability of a long-standing solution with continuous innovation to keep enterprise shippers ahead in an evolving logistics landscape. ProShip's Parcel Transportation Management Software (TMS) is purpose-built for high-volume, multi-carrier parcel shipping operations. Key features include native carrier connectivity offered via On-Platform, API, and/or Hybrid carrier engine integration, advanced rate shopping, and automated business rule logic, on-premise deployment, or via SaaS solution/private hosted cloud. The platform seamlessly integrates with leading ERP, WMS, OMS, TMS and other automation supply chain tech to enable a variety of fulfillment strategies, including omnichannel fulfillment, such as ship-from-store, carrier volume balancing, drop shipping, Advanced Date Shopping, address validation, tracking, and third-party logistics workflows. The primary value of ProShip lies in its unmatched speed, compliance, flexibility, and scalability. Unlike API-only shipping engines, ProShip empowers enterprises to maintain full control over their parcel shipping execution, reduce costs, and keep promises to customers with confidence, even during peak volume surges. With ProShip, shippers can tackle carrier diversification, final-mile complexity, and delivery performance at the enterprise scale required to stay competitive. ProShip’s suite of leading multi-carrier shipping software solutions empower businesses of all sizes to simplify parcel and LTL workflows, automate shipping tasks, and take complete control of their shipping strategy. As a premier logistics technology provider exclusively dedicated to shipping software solutions, ProShip is committed to delivering powerful shipping software today and into the future. ## ProShip Pros & Cons **What users like:** - Users value the **real-time carrier comparison** of ProShip, enhancing shipping efficiency and cost savings dramatically. (4 reviews) - Users commend the **customization features** of ProShip, enabling tailored solutions and fostering collaborative development. (4 reviews) - Users praise ProShip for its **exceptional service quality** , ensuring reliable support and proactive communication for seamless operations. (4 reviews) - Users praise ProShip's **excellent customer support** for its quick responses and proactive problem-solving abilities. (3 reviews) - Users appreciate the **ease of use** of ProShip, highlighting its straightforward integration and smooth operational experience. (3 reviews) - Functionality (3 reviews) - Users appreciate the **cost-saving benefits** of ProShip, enabling precise logistics customization and efficient resource management. (2 reviews) - Customer Experience (2 reviews) - Users value the **extensive customization options** in ProShip, enhancing logistics flexibility and meeting diverse shipping needs. (2 reviews) - Implementation Ease (2 reviews) **What users dislike:** - Users face **poor customer support** with slow response times, unresolved tickets, and limited communication options. (4 reviews) - Users find the **complexity** of ProShip challenging due to poor support and a steep learning curve. (3 reviews) - Users find **poor reporting** capabilities in ProShip, making data analysis challenging despite partner integrations. (2 reviews) - Users find the ProShip system to be **expensive** due to costly upgrades and significant manual input requirements. (1 reviews) - Users express concern about the **lack of automation** in ProShip, resulting in time-consuming manual processes and costly upgrades. (1 reviews) - Manual Processes (1 reviews) - Missing Features (1 reviews) - Users find ProShip's documentation to be **not user-friendly** , making it challenging for those without technical expertise. (1 reviews) - Order Management Issues (1 reviews) ## ProShip Reviews ### 1. Top-Tier Product Backed by Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ProShip?** We have been using ProShip for an extended period, and it has significantly improved our shipping operations. The platform enables us to manage all shipments from a centralized system, enhancing workflow efficiency, visibility, and overall productivity. What truly differentiates ProShip is the strength of its team. Their staff is consistently responsive, knowledgeable, and proactive in providing support whenever needed. It is clear they are genuinely committed to their customers’ success and long-term partnership. From streamlining logistics and minimizing errors to saving valuable time across our organization, ProShip continues to exceed our expectations. We highly recommend it to any company looking to optimize and simplify their shipping processes **What do you dislike about ProShip?** Honestly, we have experienced very few issues with ProShip. When something does arise, which is rare, their support team is quick to respond and resolves the problem efficiently and without any hassle. Overall, it’s difficult to find anything to complain about. **What problems is ProShip solving and how is that benefiting you?** ProShip has greatly enhanced the efficiency and reliability of our shipping and reporting processes. The platform simplifies complex logistics tasks, allowing us to manage operations with greater accuracy and confidence. Its real-time visibility into shipment data provides meaningful insights that support faster, more informed decision-making. Overall, ProShip has helped us save valuable time while improving operational performance. **Official Response from Taylor Pawelka:** > We're thrilled to hear that ProShip has had such a positive impact on your shipping operations! Our team is dedicated to providing quick and efficient support to ensure our customers' success. Thank you for recommending ProShip to other businesses looking to simplify and strengthen their shipping processes. ### 2. Enterprise grade parcel shipping platform **Rating:** 3.0/5.0 stars **Reviewed by:** Justine J. | Manager Digital Fulfillment, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about ProShip?** Proship offers multi-carrier shipping flexibility, providing companies with a wide range of parcel carriers to integrate with. The system is stable and experiences minimal downtime. It is capable of handling large shipping volumes and offers different solutions depending on the number of labels required. Additionally, Proship holds the necessary certifications with major traditional carriers, which simplifies the process of onboarding a new carrier by making it easier to obtain the required approvals to begin shipping. **What do you dislike about ProShip?** There haven't been any new features or innovations released on an annual basis. As carriers continue to introduce more complexity into their contractual terms, it has become increasingly important to carefully balance the carrier mix in order to secure the best possible discounts. Although system downtimes are minimal, we have noticed that when support tickets are opened, the response times can vary significantly, regardless of the urgency of the issue. Many of our rules are highly customized to meet the constantly evolving needs of the business. As a result, upgrades tend to be more costly and take longer to implement than we initially expect. Additionally, the system requires a considerable amount of manual input from the business side, such as having to manually enter future holiday schedules from carriers to ensure the most current date shopping rules are applied. **What problems is ProShip solving and how is that benefiting you?** Proship enables us to compare shipping rates across various carriers, allowing us to select the most cost-effective options and optimal delivery times for our customers. **Official Response from Taylor Pawelka:** > Justine, Thank you for sharing such a thoughtful review. We’re glad to hear that ProShip’s multi-carrier flexibility, stability, and certifications are delivering value for your high-volume shipping needs. Those capabilities are core to helping enterprise shippers stay competitive and efficient. Your feedback on innovation, support responsiveness, and manual processes is extremely important to us. We know the shipping landscape is evolving quickly, and we want to ensure ProShip continues to lead in both functionality and customer experience. Many of the enhancements we prioritize come directly from customer input, so we’d love to partner with you to identify the features and automation that would make the biggest impact for your business. If you’re open to it, let’s schedule a conversation with our product and customer success teams to explore your ideas and challenges. Together, we can shape the next generation of ProShip to better serve your needs. Thank you again for trusting ProShip and for helping us improve! ### 3. Real-Time Carrier Comparison Makes Shipping a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Tanner S. | Distribution Analyst-Parcel, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about ProShip?** I really like the ability to compare all of our carriers and services against each other in real time. It is easy to use from the end user perspective which they use often and it was pretty easy to implement. The support team answers quickly when there are problems. **What do you dislike about ProShip?** Reporting is hard to do out of ProShip directly. **What problems is ProShip solving and how is that benefiting you?** ProShip helped us rate our carriers and services against each other. Before people just chose a service and didn't exactly know how it benefited them. Now they have real time information. It also took the manual aspect out of most of our orders. Now the information flows from our ERP through ProShip. This eliminates the issues with addresses, weights, dimensions, etc being incorrect. ### 4. ProShip always reliable for smooth shipping **Rating:** 4.0/5.0 stars **Reviewed by:** Chris V. | Associate Product Manager of Fulfilment, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ProShip?** One of the biggest upsides of using ProShip is their reliability. We rarely encounter issues, but when we do, their prompt and effective responses help us get back up and running quickly — which is critical for meeting our SLAs. They also do a great job of proactively informing us about changes that may impact our organization, as well as sharing new opportunities that could benefit our operations. **What do you dislike about ProShip?** There’s not much to dislike — our experience has been smooth overall. Any hiccups we’ve encountered in the past were addressed quickly and professionally, with a clear focus on supporting our goals and operational needs. **What problems is ProShip solving and how is that benefiting you?** ProShip handles all of our label printing across both of our fulfillment centers. In addition, it supports rate shopping to help us identify the most cost-effective shipping option that still meets our SLAs. The ability to configure this logic based on shipper, destination, and other variables has been extremely valuable to our operations. **Official Response from Taylor Pawelka:** > Chris - Thank you for sharing your experience! We’re thrilled to hear that ProShip’s reliability and proactive communication have been valuable to your operations. Keeping your shipping processes smooth and ensuring you meet SLAs is exactly what we strive for, so it’s great to know our team’s quick support and updates are making a difference. We also appreciate your feedback on rate shopping and label printing - those capabilities are designed to give you flexibility and cost efficiency, and it’s rewarding to see them working well for your fulfillment centers. If you ever have ideas for additional features or improvements, please don’t hesitate to reach out. We’re always looking for ways to help our customers optimize their shipping strategies even further! ### 5. Makes our work easier on large number of shipments but poor suppport **Rating:** 2.0/5.0 stars **Reviewed by:** Cynthia R. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about ProShip?** - Easy and fast process to create parcel shipments, get tracking, get freight amound - Makes of the shippers much faster than standard ERP screens - Basic Proship functionality is easy, and gets the work done **What do you dislike about ProShip?** - Support, we have some customization developed by the engineering team on a project, but support for these developments is very poor - Not a good knowledge transfer from Engineering to support, we have tickets pending with no resolutions in sight - Very few possibility of talking to Support team, emails go back and forth with no resolution I am very disappointed on the effort it takes to get anything resolved with Proship **What problems is ProShip solving and how is that benefiting you?** - Reduce time to create parcel and LTL shipments (minimum clikc) - previous process with ERP was more tedius - But support for specific features developed for our company is very poor **Official Response from Taylor Pawelka:** > Cynthia - Thank you for sharing your experience. We’re glad to hear that ProShip’s core functionality is helping simplify parcel and LTL shipments and speed up your processes compared to ERP screens, as that’s exactly what we aim to deliver. We’re truly sorry to hear about your experience with support and the challenges around custom development. Your concerns about knowledge transfer and ticket resolution are important, and we take them seriously. We want to make this right and ensure you feel supported, especially for the features tailored to your business. Would you be open to a deeper discussion with our customer success and engineering teams? Your insights can help us identify gaps and improve both communication and resolution speed. Our goal is to turn this experience around and give you the level of service you expect from ProShip. Thank you again for sharing this. We appreciate the opportunity to learn and improve. Please let us know a good time to connect. ### 6. ProShip has helped me transform the way we ship orders to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Julien C. | Transportation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ProShip?** My favorite parts about ProShip are the endless customizations, ease of implementation, they're pre-integrated with tons of carriers, and their partnership approach to finding new solutions to help my business. **What do you dislike about ProShip?** It's not the cheapest service you can find, but I think it's worth every penny. You get what you pay for as long as you make the most of it. **What problems is ProShip solving and how is that benefiting you?** ProShip is helping build a custom outbound network leveraging regional carriers while still keeping me within my national carrier spend bands. They do this by enabling me to control every bit of the rate shop. For example, I can zip code restrict certain services to only be used in short zones vs long zones to make sure I hit customer SLAs while also using ship methods that normally would be too slow. **Official Response from Taylor Pawelka:** > Julien!! Thank you for sharing such a detailed review! We’re excited to hear that ProShip has helped transform the way you ship orders. Our goal is to provide flexibility and control, so it’s great to know that the customizations, carrier integrations, and partnership approach are delivering real value for your business. We appreciate your note on cost - our focus is on delivering a solution that maximizes ROI through advanced features and operational efficiency, and it’s good to see that reflected in your experience. Your example of leveraging regional carriers while maintaining national spend bands is exactly the type of strategic optimization ProShip was built for. Giving shippers the ability to configure rate shopping logic by zip code and SLA ensures you can meet customer expectations while controlling costs. If you have ideas for additional enhancements or want to explore new shipping strategies, we’d love to collaborate further. Thank you for trusting ProShip as your shipping technology partner! ### 7. Excellent Enterprise Parcel Shipping Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Steve C. | Senior Director, Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2025 **What do you like best about ProShip?** ProShip is extremely scalable and allows for seamless integration to other supply chain systems. The support is very strong and can be configured for a wide variety of business requirements. **What do you dislike about ProShip?** These aren't so much negatives, but more things to be aware of. If you're a small volume shipper of Parcel, there are likely other systems that would meet your needs as to really master using ProShip, there can be a bit of a learning curve (for administration, not for operation). Additionally, if there is no "intelligence" in your shipping, meaning you will always know the exact carrier/service to ship with every time, then it may be a waste as ProShip thrives on intelligent decision making. **What problems is ProShip solving and how is that benefiting you?** Parcel Shipping intelligence and execution **Official Response from Taylor Pawelka:** > Steve! Thank you for highlighting ProShip’s scalability and integration capabilities. We’re glad to hear that our platform is meeting your enterprise needs and supporting your shipping intelligence and execution goals. Our team works hard to ensure flexibility for complex business requirements, so it’s great to see that reflected in your experience. We see your note about the learning curve for administration. ProShip is designed for advanced shipping logic, and we’re always looking for ways to make onboarding and configuration even smoother. If you ever need additional resources or best practices, our support team is here to help. Thanks again for sharing your feedback and for trusting ProShip as your parcel shipping solution! ### 8. Good product and customizable **Rating:** 3.5/5.0 stars **Reviewed by:** Seth O. | Senior Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about ProShip?** ProShip is a reliable product, with a good team, and decent service **What do you dislike about ProShip?** Our account manager and server desk team members are helpful and kind but not always quick to respond. Most company's using this product have the Supply Chain or Warehouse leader managing the software and we have little knowledge on the tech side. Would be nice to see how the gap can be bridged on the ProShip side. More consulting and technical IT support would be nice. **What problems is ProShip solving and how is that benefiting you?** ProShip is our only shipping platform. We have integrated it will Microsoft F&O for shipping our orders. Has been a great solution for our business and helped to speed up our P/P/S processing times. **Official Response from Taylor Pawelka:** > Seth - Thank you for sharing your thoughts! We’re glad to hear ProShip has been a reliable solution and that the integration with Microsoft F&O is helping streamline your processing times as that’s exactly the kind of efficiency we aim to deliver. Your feedback on response times and bridging the technical gap is incredibly valuable. We understand that not every team has deep IT resources, and we’re committed to improving how we support customers in those situations. Our goal is to make configuration and troubleshooting as smooth as possible, and we’ll continue exploring ways to provide more consultative and technical guidance. Thanks again for trusting ProShip as your shipping platform. If you’d like to connect with our team to discuss additional resources or best practices, we’d be happy to set that up! ### 9. Customizable shipping software that is scalable to meet your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about ProShip?** We've partnered with ProShip for over 12 years. ProShips ability to adapt to our business and provide constant customization have been critical to our growth. The engineering team continuously provide critical thinking and problem solving abilities. We chose ProShip due to their reliability and scalability. **What do you dislike about ProShip?** During periods of staffing shortages, we have noticed delays in getting assistance and problem resolution. **What problems is ProShip solving and how is that benefiting you?** ProShip has played a pivotal role with our accelerated growth by providing customizations while reducing shipping errors. **Official Response from Taylor Pawelka:** > 12+ years, woo! We appreciate your feedback and are pleased to hear that ProShip's ability to adapt to your business and provide constant customization has been critical to your growth. We apologize for any delays in assistance during periods of staffing shortages and hope that we've improved since. ### 10. Seamless Integration and Custom Features Boost Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about ProShip?** Our development and integration process went smoothly, making for a collaborative experience. After installation, the system was seamless for our operators and straightforward to monitor. We also created some custom features, which have enabled us to achieve additional savings. **What do you dislike about ProShip?** The customer support definitely has room for improvement. **What problems is ProShip solving and how is that benefiting you?** Our goal is to secure the best possible rates for our customers, especially when we offer free shipping. ProShip makes it easy for us to compare rates across all our carriers, helping us find the most competitive options quickly. ### 11. ProShip is a GREAT multi-carrier shipping system! **Rating:** 5.0/5.0 stars **Reviewed by:** Jay F. | Director of Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about ProShip?** The flexibility of the system is what benefits us the most. The ability to customize shipping — not just by carrier and service level, but also by client, weight, and zone — is incredibly powerful. It allows us to fine-tune our logistics to meet diverse needs with precision. Additionally, the support that we receive at the engineering level is solid when it comes to adding additional functionality to the system. Some of this is custom to BDA yet, ProShip is able to accommodate most requests and roll out quickly. **What do you dislike about ProShip?** Support documentation in some instances is difficult to navigate. Very minor though. **What problems is ProShip solving and how is that benefiting you?** Tailoring shipping by client. We have over 80+ large clients that make up thousands of users who order from us. Each client has specific requirements on how we ship including 3rd party, collect, prepaid. Proship has also tailored international shipping by client not only for shipping outbound from the U.S. but also from our DC's in Canada, UK and Europe. **Official Response from Taylor Pawelka:** > Jay! It's great to hear that ProShip is helping you tailor shipping for over 80 large clients, providing specific requirements and international shipping options. We're glad to be a part of your logistics success. Also, thanks for bringing up support documentation. We're actively working on an improved documentation process, so your comment definitely validates those efforts! ### 12. Outstanding software that fits our needs when it comes to rate shopping. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ProShip?** Prior to ProShip, we would hire a 3rd party small parcel specialists to review our carrier agreements before signing. We spent time and money making sure we weren't being hit with hidden fees and surcharges. When we went to a multi-carrier solution, the contracts wrote themselves. ProShip determines the least expensive shipping option which forces the carriers to become more competitive with their discounts. If rates increase or service levels are dropped without notice, we identify the changes in real-time. More often than not, the carriers will come calling us to rewrite the agreement to ensure we continue to use their services. As we continue to add carriers, we are seeing the cost savings impact our bottom line. **What do you dislike about ProShip?** We have no issues with ProShip at this time. **What problems is ProShip solving and how is that benefiting you?** The steady increase of shipping costs. **Official Response from Taylor Pawelka:** > Thank you for sharing such detailed feedback! We’re excited to hear how ProShip’s rate shopping capabilities have helped you take control of carrier agreements and drive cost savings. Empowering businesses to make data-driven decisions and maintain leverage with carriers is exactly what our multi-carrier solution is designed to do, so it’s great to see that impact reflected in your operations. We appreciate your confidence in ProShip and are thrilled that the platform continues to meet your needs without issues. If you ever want to explore additional features or strategies to maximize savings even further, our team would be happy to connect. Thanks again for choosing ProShip. We’re proud to be part of your success story! ### 13. Highly customizable, reliable, and able to scale from SMB to global enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Harold B. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about ProShip?** The product is very extensible and customizable to fit constantly changing demands. The development talent and organizational understanding within this space far outshines in actual "delivery" anything we've seen "promised" by their competitors. When we ask, they don't just listen, but ask clarifying questions to understand the scope of our vision, come alongside us and partner their expertise to get us "what we need, not just "what we initially asked" about. There is accountability rarely seen from "vendors" these days, which is why I consider them a "partner". They are willing to take ownership and share ownership of challenges that inevitably come up in today's rapidly changing market, and work together on getting to the goal line (rather than wasting time playing the blame game). **What do you dislike about ProShip?** Their documentation can admittedly be very technical and not friendly to non-nerds, but they do back that up with support and integrations teams that will help you "get there". **What problems is ProShip solving and how is that benefiting you?** They take the work out of dealing with multiple parcel carriers, customer accounts, this pay billing, rate shipping, etc. **Official Response from Taylor Pawelka:** > Hey Hop - we're glad to hear that ProShip has been able to meet your needs and provide the level of accountability and partnership you value. We understand the challenges of today's rapidly changing market and are committed to working alongside our customers to achieve their goals. Thank you for your feedback. ### 14. ProShip solves multi-carrier complexity for shippers. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about ProShip?** Partner integrations, proven value over time, high customer retention and satisfaction, continuous improvement, strong team with low attrition, focus on security and compliance. **What do you dislike about ProShip?** Built-in reporting and analytics tools are limited, but partner integrations overcome this limitation. **What problems is ProShip solving and how is that benefiting you?** ProShip solves multi-carrier complexity for shippers. Because ProShip has built-in integrations into all of the leading parcel and LTL carriers, it automates label generation at the point of execution to automatically select the least cost carrier and service based on active contracts, customer commitments, and business rules. Shippers with a multi-carrier strategy and complexity in their shipping networks always derive significant ROI in ProShip's solution. **Official Response from Taylor Pawelka:** > Michael!! We're glad to hear that you appreciate our partner integrations, proven value over time, and focus on security and compliance. We understand your concern about the limited reporting and analytics tools, which is why we let our partners (like Reveel) optimize that so we can focus on what we do best, shipment execution. ### 15. A trusty third party logistic provider **Rating:** 4.0/5.0 stars **Reviewed by:** Jane S. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ProShip?** ProShip has provided seamless service, I don’t have to worry about too much on FedEx, UPS, or other carriers. ProShip will manage well on the latest version update. **What do you dislike about ProShip?** Overall it’s good, because I rarely need to contact with ProShip. Sometimes, I tried to connect with ProShip professionals, it takes a while to find a right person. Well, it happened only 1-2 times, it’s okay. **What problems is ProShip solving and how is that benefiting you?** Proship helps the FedEx and UPS freight rates to be instantly calculated on our company's ERP. **Official Response from Taylor Pawelka:** > Thank you for your positive feedback, Jane! We understand the importance of timely and accurate updates, and we apologize for any delays in reaching our professionals. We appreciate your understanding and will strive to improve in this area. ### 16. Great choice for parcel shipping software! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris L. | Transportation Category Manager - Global Strategic Sourcing, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about ProShip?** Automated label printing, multi-carrier rating and selection, integration with other tools such as SAP. **What do you dislike about ProShip?** Can involve a significant amount of customization and coding to work perfectly. **What problems is ProShip solving and how is that benefiting you?** Diversification of the carriers used for small package shipping, cost savings by selecting low cost provider on each package, proactively knowing what we will spend on a package vs shipping blind, and automating processes to save time. **Official Response from Taylor Pawelka:** > Hi Chris - We're happy to hear that you are enjoying the automated label printing, multi-carrier rating and selection, and integration with other tools such as SAP. We understand that customization and coding can be challenging, and we are continuously working to improve the user experience and reduce the need for extensive customization. Thank you for your feedback! ### 17. Great and Straightforward Multi-Carrier Software **Rating:** 4.5/5.0 stars **Reviewed by:** Pete B. | Director, Supply Chain, Logistics and Reverse Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ProShip?** Strong multi-carrier support on par with all other providers on the market if not better, advanced automation and customization through batching, shipping rule configuration and rate shopping. Branded shipping label function is really great. **What do you dislike about ProShip?** ProShip tends to be on the higher cost end versus other providers. Customer service is also a little slow to address issues when they crop up. **What problems is ProShip solving and how is that benefiting you?** Providing us a lite-TMS capability for our parcel shipping, rate shopping and strong rules based configuration to help us save money on parcel shipping. **Official Response from Taylor Pawelka:** > Pete - thank you for sharing your experience. We're pleased to hear that our multi-carrier support and advanced automation are meeting your shipping needs. We understand your concerns about cost and customer service, and we are committed to addressing these issues to better serve you. ### 18. Customizable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about ProShip?** The customization for the products and ease of use for all employees. The shipping software makes it easy to process shipments, ProShip office is used for all employees to review shipments, quoting, and logistics reporting. **What do you dislike about ProShip?** Only issue we've had is during busy season reporting has to be smaller file sizes to download otherwise it takes longer periods. (This was fixed with a longer delay in the timeout period) **What problems is ProShip solving and how is that benefiting you?** ProShip is helping us to learn more about what we're shipping and to where. Makes it easy to run different reports based on carriers, destinations, and items in real time. The team is great at helping us create new additions to help with future goals **Official Response from Taylor Pawelka:** > We're glad to hear that you find ProShip customizable and easy to use. Our goal is to provide a user-friendly experience for all employees. We appreciate your feedback about the file size issue during busy season, and we're pleased to hear that it was resolved. Thank you for sharing how ProShip is benefiting your team in terms of learning more about your shipments and running real-time reports. ### 19. Easy to implement, one stop solution for our shipping needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ProShip?** The ability to quickly and easily work with multiple carriers and optimize our ROI by using advanced features such as rate shopping has helped us grow while staying nimble. Proship's customer support has come a long way since we first started working with them. They are extremely responsive and able to quickly jump in and solve any problem we throw at them. **What do you dislike about ProShip?** Lead time on resources can be long. As an organization that likes to move rather quickly , having to wait over a month for available resources can really slow us down. **What problems is ProShip solving and how is that benefiting you?** Handling multi-carrier integrations and rate shipping between carriers. We've seen a very high ROI from the work that we've done specifically with rate shopping. **Official Response from Taylor Pawelka:** > We're happy to hear that ProShip has been a one stop solution for your shipping needs, and that our ability to work with multiple carriers and advanced features like rate shopping has helped you optimize your ROI. We're also glad to hear that our customer support has been responsive and helpful. We apologize for the long lead time on resources, and we'll work on improving this! ### 20. Experience is getting better with age. **Rating:** 3.0/5.0 stars **Reviewed by:** Eric S. | Fulfillment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about ProShip?** The ability to customize to fit our needs. The use of Business Rules is very beneficial. **What do you dislike about ProShip?** Customer service responses could be better. Tickets sometimes stay open too long. Documentation of previous work done is difficult to find. **What problems is ProShip solving and how is that benefiting you?** Rate shopping is a major benefit that we are looking into using more. **Official Response from Taylor Pawelka:** > We appreciate your positive feedback on the ability to customize ProShip to fit your needs and the use of Business Rules. We apologize for any difficulties you've experienced with customer service responses and open tickets, Eric. We are committed to improving in these areas and appreciate your patience. ### 21. Best Value in the Industry **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about ProShip?** Response times...the on premise nature of their service is far faster than any API service and this translates into faster response times at the printer and less latency/lost labor. The cost structure scales exceptionally well. For a large shipper like us, this translates into 6 figure savings annually relative to any Saas solution. **What do you dislike about ProShip?** They can be slow to respond to carrier expansion requests. **What problems is ProShip solving and how is that benefiting you?** Scalability and speed. They are the best provider we've been able to find for our needs. **Official Response from Taylor Pawelka:** > We're delighted to hear that ProShip has been able to provide you with the scalability and speed you need for your shipping operations. We value your feedback about carrier expansion requests and will work to improve our response times in that area. Thank you for choosing ProShip as your shipping solution! ### 22. Multi shipper user with various carriers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ProShip?** Easy enough to modify rate shop groups and make changes to shippers. **What do you dislike about ProShip?** Rate shopping can be slow depending on the carrier and engine type. **What problems is ProShip solving and how is that benefiting you?** ProShip enables multiple carrier options while ensuring compliance with rates and labels. **Official Response from Taylor Pawelka:** > It's great to hear that ProShip is helping you access multiple carrier options while ensuring compliance with rates and labels. We appreciate your business! I'm curious to understand your comment on slow rating as we don't hear this often. Please reach out to your strategic account manager, so we can learn more! ### 23. Not Designed for much complexity **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about ProShip?** They tried to create a solution that makes it easy for end users to create shipping labels and compare costs to send packages from their desktop. **What do you dislike about ProShip?** If you have a lot of cost centers, they do not have the capacity to manage the complexity. **Recommendations to others considering ProShip:** If you have a . lot of cost centers, you may want to consider going another route. **What problems is ProShip solving and how is that benefiting you?** none **Official Response from Taylor Pawelka:** > Thank you for sharing your honest feedback on ProShip. I'm concerned to hear that you have been experiencing issues with capacity and complexity, as that is what ProShip does best. Please reach out to your Strategic Account Manager so we can address this issue and improve. ### 24. A struggle the entire time **Rating:** 0.5/5.0 stars **Reviewed by:** Jason K. | Fulfillment Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about ProShip?** It can be customized, the software can usually accomplish any task needed. **What do you dislike about ProShip?** Their customer service is horrible. They refuse to think creatively or pro-actively and expect exact direction from their clients, even if the person they are working for dose not have enough technical knowledge to direct them. They are also very slow to respond and accomplish tasks. And their internal documentation and communication is non-existent. If a ticket is re-opened or another one is started that relates to a previous issue, I had to spend a lot of time explaining to the new technician what the previous one did. **Recommendations to others considering ProShip:** Have someone on staff that also understands the software so they can direct the programming and customization requests. **What problems is ProShip solving and how is that benefiting you?** Shipping conference and training materials for associations world wide, both in fulfillment and srop ships. ## ProShip Discussions - [What is ProShip used for?](https://www.g2.com/discussions/what-is-proship-used-for) - 1 comment - [View ProShip pricing details and edition comparison](https://www.g2.com/products/proship/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+02%3A57%3A15+-0500&secure%5Bsession_id%5D=432cdd06-6db9-417f-8550-4940c5b22739&secure%5Btoken%5D=8b1a3d8914bb1b27d5c38df7f77019e0f5e35e70ea3352339b9b15128bc32068&format=llm_user) ## ProShip Integrations - [Aptos Store](https://www.g2.com/products/aptos-store/reviews) - 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