ProShip Reviews & Product Details

We've been using ProShip for some time now, and it has truly transformed our shipping operations. The platform allows us to manage all our shipments from a single location, which has greatly enhanced our workflow and overall efficiency.

What sets ProShip apart is its outstanding team. The staff is consistently helpful, knowledgeable, and quick to assist whenever we have questions or require support. It's evident that they are genuinely invested in their customers' success.

From streamlining our logistics and reducing errors to simply saving us valuable time, ProShip has consistently met our expectations. I highly recommend it to any business aiming to simplify and improve their shipping processes. Review collected by and hosted on G2.com.

Honestly, we have experienced very few issues with ProShip. When something does arise, which is rare, their support team is quick to respond and resolves the problem efficiently and without any hassle. Overall, it’s difficult to find anything to complain about. Review collected by and hosted on G2.com.

Proship offers multi-carrier shipping flexibility, providing companies with a wide range of parcel carriers to integrate with. The system is stable and experiences minimal downtime. It is capable of handling large shipping volumes and offers different solutions depending on the number of labels required. Additionally, Proship holds the necessary certifications with major traditional carriers, which simplifies the process of onboarding a new carrier by making it easier to obtain the required approvals to begin shipping. Review collected by and hosted on G2.com.

There haven't been any new features or innovations released on an annual basis. As carriers continue to introduce more complexity into their contractual terms, it has become increasingly important to carefully balance the carrier mix in order to secure the best possible discounts. Although system downtimes are minimal, we have noticed that when support tickets are opened, the response times can vary significantly, regardless of the urgency of the issue. Many of our rules are highly customized to meet the constantly evolving needs of the business. As a result, upgrades tend to be more costly and take longer to implement than we initially expect. Additionally, the system requires a considerable amount of manual input from the business side, such as having to manually enter future holiday schedules from carriers to ensure the most current date shopping rules are applied. Review collected by and hosted on G2.com.

I really like the ability to compare all of our carriers and services against each other in real time. It is easy to use from the end user perspective which they use often and it was pretty easy to implement. The support team answers quickly when there are problems. Review collected by and hosted on G2.com.

Reporting is hard to do out of ProShip directly. Review collected by and hosted on G2.com.

One of the biggest upsides of using ProShip is their reliability. We rarely encounter issues, but when we do, their prompt and effective responses help us get back up and running quickly — which is critical for meeting our SLAs. They also do a great job of proactively informing us about changes that may impact our organization, as well as sharing new opportunities that could benefit our operations. Review collected by and hosted on G2.com.

There’s not much to dislike — our experience has been smooth overall. Any hiccups we’ve encountered in the past were addressed quickly and professionally, with a clear focus on supporting our goals and operational needs. Review collected by and hosted on G2.com.

- Easy and fast process to create parcel shipments, get tracking, get freight amound

- Makes of the shippers much faster than standard ERP screens

- Basic Proship functionality is easy, and gets the work done Review collected by and hosted on G2.com.

- Support, we have some customization developed by the engineering team on a project, but support for these developments is very poor

- Not a good knowledge transfer from Engineering to support, we have tickets pending with no resolutions in sight

- Very few possibility of talking to Support team, emails go back and forth with no resolution

I am very disappointed on the effort it takes to get anything resolved with Proship Review collected by and hosted on G2.com.

My favorite parts about ProShip are the endless customizations, ease of implementation, they're pre-integrated with tons of carriers, and their partnership approach to finding new solutions to help my business. Review collected by and hosted on G2.com.

It's not the cheapest service you can find, but I think it's worth every penny. You get what you pay for as long as you make the most of it. Review collected by and hosted on G2.com.

ProShip is extremely scalable and allows for seamless integration to other supply chain systems. The support is very strong and can be configured for a wide variety of business requirements. Review collected by and hosted on G2.com.

These aren't so much negatives, but more things to be aware of. If you're a small volume shipper of Parcel, there are likely other systems that would meet your needs as to really master using ProShip, there can be a bit of a learning curve (for administration, not for operation). Additionally, if there is no "intelligence" in your shipping, meaning you will always know the exact carrier/service to ship with every time, then it may be a waste as ProShip thrives on intelligent decision making. Review collected by and hosted on G2.com.

ProShip is a reliable product, with a good team, and decent service Review collected by and hosted on G2.com.

Our account manager and server desk team members are helpful and kind but not always quick to respond. Most company's using this product have the Supply Chain or Warehouse leader managing the software and we have little knowledge on the tech side. Would be nice to see how the gap can be bridged on the ProShip side. More consulting and technical IT support would be nice. Review collected by and hosted on G2.com.

We've partnered with ProShip for over 12 years. ProShips ability to adapt to our business and provide constant customization have been critical to our growth. The engineering team continuously provide critical thinking and problem solving abilities. We chose ProShip due to their reliability and scalability. Review collected by and hosted on G2.com.

During periods of staffing shortages, we have noticed delays in getting assistance and problem resolution. Review collected by and hosted on G2.com.

Our development and integration process went smoothly, making for a collaborative experience. After installation, the system was seamless for our operators and straightforward to monitor. We also created some custom features, which have enabled us to achieve additional savings. Review collected by and hosted on G2.com.

The customer support definitely has room for improvement. Review collected by and hosted on G2.com.