# Banyan Technology Reviews **Vendor:** Banyan Technology **Category:** [Freight Management Software](https://www.g2.com/categories/freight-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 37 ## About Banyan Technology Banyan Technology, headquartered in Cleveland, Ohio, is the leading provider of over-the-road (OTR) shipping software, delivering innovative freight management solutions since 2001. With a strong commitment to technology and client collaboration, Banyan provides seamless, scalable solutions that enhance shipping efficiency for Shippers, 3PLs and supply chain partners. Our patented LIVE Connect® platform automates freight management, offering multi-mode rating and booking for Truckload (TL), Less-Than-Truckload (LTL), Final Mile and Parcel from a single interface. With real-time AI-powered insights, predictive pricing, business intelligence dashboards and automated freight bill auditing, LIVE Connect optimizes carrier selection, reduces costs and streamlines operations. Seamless TMS and API integrations ensure greater visibility and control over the entire shipping process. LIVE Connect provides the fastest, most comprehensive freight management solution in the industry, with 3x more carrier connections than any other provider. By eliminating manual shipping inefficiencies, improving decision-making through real-time data analytics and enhancing supply chain visibility with risk management tools, Banyan empowers businesses to operate smarter and drive measurable cost savings. ## Banyan Technology Pros & Cons **What users like:** - Users laud Banyan Technology for its **user-friendly interface** and exceptional support, enhancing their overall experience. (6 reviews) - Users value the **intuitive TMS platform** of Banyan Technology, which simplifies decision-making and enhances operational efficiency. (4 reviews) - Users praise Banyan Technology's **responsive customer support** , highlighting quick resolutions and a genuine willingness to assist. (3 reviews) - Users commend Banyan Technology for its **intuitive efficiency** , simplifying decision-making and adapting to client needs effectively. (3 reviews) - Users appreciate the **efficiency improvements** of Banyan Technology, making it easy to streamline decision-making and enhance productivity. (3 reviews) - User Experience (3 reviews) - Adaptability (2 reviews) - Attentive (2 reviews) - Customer Experience (2 reviews) - Users value the **customization options** of Banyan Technology, allowing tailored solutions for diverse freight management needs. (2 reviews) **What users dislike:** - Users find the **outdated UI** of Banyan Technology less appealing but anticipate positive changes from upcoming updates. (2 reviews) - Users experience **carrier issues** during implementation, particularly with API functionality for smaller companies, affecting their setup experience. (1 reviews) - Users report **dashboard issues** as it fails to accurately display shipment data, impacting their experience significantly. (1 reviews) - Users report **inaccurate shipment data** displayed on the dashboard, leading to confusion and inefficiencies. (1 reviews) - Users experience **data inaccuracy** on the current dashboard, leading to incorrect shipment information display. (1 reviews) - Data Management Issues (1 reviews) - Users express dissatisfaction with the **home page design and font** , finding it unappealing and difficult to navigate. (1 reviews) - Users face **difficult setup** challenges with Banyan Technology, particularly when working with APIs for smaller carriers. (1 reviews) - Users face **feature issues** during implementation, particularly with APIs related to smaller carriers affecting overall experience. (1 reviews) - Forced Updates (1 reviews) ## Banyan Technology Reviews ### 1. Easy to Use with Responsive, Urgent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Carrier Sourcing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Banyan Technology?** The ease of use and the customer service experience. The team treats all of the items sent/requested with a sense of urgency. **What do you dislike about Banyan Technology?** Some of the linking of items in the Less than Truckload realm where items are not mapped as expected. This can normally be fixed - just creates challenges when setting up the system. **What problems is Banyan Technology solving and how is that benefiting you?** The Banyan platform is helping with getting rates back to end customers with options in a speedy fashion and this helps in growing the business with the customer. They also help with mass rating and these tools are very helpful in meeting customer requests for RFQs. ### 2. Banyan Technology is incredibly capable and highly customizable. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh D. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Banyan Technology?** This platform can be customized to suit the user's needs. Every LSCM company has differnet business processes and therefore different needs. There is not a single out-of-the-box solution on the market that will readily encompass all of those requirements. Banyan Technology's Development and Solutions Departments provide it's customer's with creative options, tailored to suit specific business requisites. **What do you dislike about Banyan Technology?** The end-to-end implementation of the Banyan platform can sometimes be a long and cumbsersome one. Banyan Technology doesn't understand a business' processes in the same way that the every-day users of the software would. Banyan Solutions Specialists are quick to adapt the software, however, both Banyan Technology and it's customer might benefit from a more in-depth intial deep dive of a client's usage goals before the go-live stage. Put shortly, building the Banyan platform into a company's business processes allows it to become a more permanent fixture that the client then doesn't have to ability to function normally without. **What problems is Banyan Technology solving and how is that benefiting you?** Bamyan Technology has allowed us to view rates across multiple avenues, side by side, in real-time. The obvious benefits of this include time and cost savings. ### 3. Reliable, Collaborative, and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Banyan Technology?** Banyan Technology has consistently proven to be a reliable and collaborative partner. Their team is responsive, easy to work with, and genuinely supportive throughout the engagement. The TMS platform is intuitive and makes it simple to compare transportation modes, carriers, costs, and services—all from a single screen. This can help streamline decision-making and improve overall efficiency. What stands out most is Banyan’s willingness to listen and adapt. They take the time to understand the specific needs of each client and partner, and they tailor their solutions accordingly. It’s clear they value long-term relationships and are committed to delivering flexible, effective tools. **What do you dislike about Banyan Technology?** If I had to pick one area for improvement, it would be that occasional updates to the platform can take a bit of time to fully understand, but the team is always available to help clarify and support the transition. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan helps simplify the complexity of transportation management by allowing easy comparisons of modes, carriers, costs, and services in one place. This has made decision-making more efficient and has improved overall visibility and flexibility in our logistics operations. ### 4. Great support team and efficient product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Banyan Technology?** Their support team is great! They are easy to contact, a pleasure to communicate with, very knowledgeable and quick to fix your problem. One member Adel was amazing. He contacted a carrier himself to obtain necessary info. Then showed tremendous patience and diligence repeatedly explaining the problem and solution to the carrier company, for them to finally understand the issue was on their end. I am grateful for Adel's efforts, as this situation would have been a nightmare without him. The tms itself is quite intuitive and efficient. **What do you dislike about Banyan Technology?** Implementation was a bit of a headache at times, however I may have gotten unlucky with the person who set us up. I think the nature of their business can be difficult, especially when working with api's/rating for smaller carrier companies. However I do wish certain api aspects were working correctly - which should be fixed soon. **What problems is Banyan Technology solving and how is that benefiting you?** Rate shopping and ease of setting up pickups ### 5. Banyan Technology Is a Partner That Brings Serious Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Banyan Technology?** Banyan Technology consistently seeks out new opportunities for improvement and efficiency, actively listening to user feedback in order to enhance their technology. They incorporate the newest features to ensure users can stay ahead of industry changes. **What do you dislike about Banyan Technology?** The current user interface of Banyan's TMS feels outdated, but they are in the process of upgrading it, which should lead to improvements. **What problems is Banyan Technology solving and how is that benefiting you?** The platform offers clear visibility into freight spending, allows for the application of accessorial charges during the rating process, and supports strong partnerships and customization options. ### 6. Banyan: User-Friendly Shipping with Fast, Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Banyan Technology?** Banyan is very user-friendly, from booking shipments to helping others navigate the platform. Helpdesk tickets are resolved quickly, they’re consistently proactive and responsive. **What do you dislike about Banyan Technology?** The current dashboard does not display the correct information when it comes to shipment data. **What problems is Banyan Technology solving and how is that benefiting you?** A problem Banyan is currently helping to solve is getting small parcel collect. ### 7. Exceptional Team and a Delightful Partnership Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Banyan Technology?** The Banyan team is great to work with and partnering with them has been a pleasure. **What do you dislike about Banyan Technology?** Nothing comes to mind. We're working on a partnership and integration. **What problems is Banyan Technology solving and how is that benefiting you?** We are collaborating on integrating AI communication agents into the Banyan solution. ### 8. Logistics Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Tim E. | Logistics Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Banyan Technology?** Banyan is very easy to use, and you can import all of our products into the Banyan data base. Banyan reports are very helpful to help reduce freight rates in the system. Banyan is very helpful shipping LTL and full truckload. Banyan will Dispatch the truck too. **What do you dislike about Banyan Technology?** If you are shipping more than one product on one pallet some LTL carriers quote the incorrect amount. **What problems is Banyan Technology solving and how is that benefiting you?** Fixing the API connection with XPO. ### 9. True partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Executive Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Banyan Technology?** Banyan has been able to tailor the system to meet the needs of our customers and staff, while keeping their core offering. **What do you dislike about Banyan Technology?** Nothing so far. We continue to evolve with our product offerings and they evolve with us. **What problems is Banyan Technology solving and how is that benefiting you?** We needed a connected and evolving TMS to be in the game. Banyan brought to us a TMS, reliable carrier connectivity, and an evolving platform focussed around North American transportation. ### 10. Functionality and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Director, Business Development, North America Transportation, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Banyan Technology?** The platform is easy to navigate. It populates rates fast and give me the reporting capabilities that I need. **What do you dislike about Banyan Technology?** There is nothing that I dislike about the technology. I dislike the home page and the font. **What problems is Banyan Technology solving and how is that benefiting you?** Provides an easy tool for our customers to set up their own shipments at their convenience ### 11. Best In Class Application & Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Banyan Technology?** The Banyan platform is one of the only TMS systems that we have worked with that allows users to multi-mode rate on one screen to ensure the right mode, carrier, cost and service are selected for every shipment. The management team at Banyan are always looking at ways to improve the application and look to partner with companies that make the system more powerful and useful to all of their customers. The Banyan account, implementation and support teams are deeply involved in our success every step of the way. TMS is all they do so we don't have to fight other areas for resources. **What do you dislike about Banyan Technology?** There isn't much negative to state about Banyan. They listen to their customers and most of the areas that have been pain points in the past have already been addressed or are on their development roadmap. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan helps us and our customers make informed decisions on each and every shipment. It also helps us look at internal and external compliance to ensure that operations are running as efficiently and cost effectivley as possible. The BI, data and analytics tools make it easier to do that than we have been able to do previously. ### 12. Great TMS with fantastic ata **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Banyan Technology?** The adaptability and ease of pulling my data. It's super easy. **What do you dislike about Banyan Technology?** The power BI modules are at requests only. The method for contracted freight also went in house with matrices and it's a little constricting for me to change my contracted lanes. **What problems is Banyan Technology solving and how is that benefiting you?** RFP tools and Contracted lanes. RFP tools will help us hopefully to conduct our rfp in an easy and timely manner and alleviating the manual process. The contracted lanes will hopefully be more manageable and able to be user input. ### 13. Highly Configurable TMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Banyan Technology?** The TMS is highly configurable to individual client needs. The customer support is second to none; they always try to do what's best for the client. They are trying to be innovators in the industry and it shows. **What do you dislike about Banyan Technology?** Truckload capabilities are not quite there yet. **What problems is Banyan Technology solving and how is that benefiting you?** Our customers are in the portal everyday making better freight decisions. The team is using Banyan's Freight Bill Management tool to make sure invoices are correct and on time. The TMS and it's functionality has saved my team multiple hours in their day to day. ### 14. Great partners to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Alan A. | Dir. of Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Banyan Technology?** Banyan is an integration partner. My team works closely with the integrations, partnerships, and marketing side of Banyan. Everyone is very kind to work with, the team responds quickly and communicates well, I would recommend mutual customers work with Banyan. **What do you dislike about Banyan Technology?** There is not downside that comes to mind. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan integrates with our Load Board, allowing brokers to Post Loads onto the Truckstop Load Board. This allows the mutual customer, broker, to get more freight out to the marketplace quickly and efficiently. ### 15. this is a great TMS out there **Rating:** 5.0/5.0 stars **Reviewed by:** Shelendra S. | Software Engineer 2, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Banyan Technology?** Banyan application provides an End to end solution for all frieght related tasks. be it shipping or tracking management. the onboarding is easy on this and software has a FMS solution for all sorts of user needs. **What do you dislike about Banyan Technology?** the customer service is nice but could be improved and rates are a bit high as compared to peers which could be improved. **What problems is Banyan Technology solving and how is that benefiting you?** the banyan software is helping our clients to manage the frieght smoothly by keeping all the records in clean manner with live tracking fecility. the automated billing and record keeping is a nice feature. Carriers tracking and rating is also a nice to have feature that is quite useful. ### 16. Banyan Technology is our trusted technology partner. **Rating:** 5.0/5.0 stars **Reviewed by:** William F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Banyan Technology?** While there are many features that Banyan offers our transportation business that we have not yet taken advantage of, the shipment management, routing, tracing, carrier monitoring and document retreival has brought tremendous efficiency to our daily operations. **What do you dislike about Banyan Technology?** Nothing at this...just need to find the time to take advantage of more offerings. **What problems is Banyan Technology solving and how is that benefiting you?** Simply moving away from phone calls and emails in order to manage our customers' freight needs. ### 17. Freight Execution Redefined **Rating:** 4.5/5.0 stars **Reviewed by:** Anant K. | Investment Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Banyan Technology?** We have evaluated Banyan Technology from an investment perspective. The value prop of the platform in terms of operating in the end-to-end process flow, coupled with invaluable insghts into cost leakages makes Banyan Technology a must-have in certain businesses. **What do you dislike about Banyan Technology?** Banyan Technology seems to at times overcharge the customer, as a result of which the customer churn was relatively high. The lifetime value of the client took a hit because of high pricing modules. **What problems is Banyan Technology solving and how is that benefiting you?** As I mentioned earlier, Banyan Tech uses automated contract rates tooffer seamlessOver The Roads (OTR) modules. This is a very unique value proposition to the clients. The present systems are very disaggregated, and the nature of the industry makes it a tough one to operate in. ### 18. Banyan & Jeremy Do A Great Job **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Banyan Technology?** Good to work with and has a good overall product. Customer Service easy to work with and very knowledgeable of the product. Willing to discuss the specifics and grass roots items. Helpful when dealing/discussing with clients what can be done. Willing to go above the call to meet with clients, podcasts, webcasts, etc. Sometimes they are put in the middle with situations, but handle with professionalism and grace. Very appreciative of us, their customer. **What do you dislike about Banyan Technology?** Loaded Question. Do not want the negatives to be viewed as 'deal breakers'. Would like to see the Pro number have a larger impact on data gathering, instead of BOL number. The BOL/PO numbers can be duplicated by clients and sometimes it creates issues on the FBM/Reverse side. Some of the reports need a quick (cheat sheet) explanation. Only use a few, want to use more. **What problems is Banyan Technology solving and how is that benefiting you?** Routing, Rating, most definitely Auditing. ### 19. Highly structured & user-friendly software delivering robust outcome efficiency & amicable interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Banyan Technology?** Their proficiently trained personnel consistently offer prompt assistance and support. Utilizing their software has significantly enhanced our operational efficiency, enabling us to seamlessly rate, track, and invoice each less than truckload (LTL) shipment. **What do you dislike about Banyan Technology?** Like any software system, occasional glitches may arise, although fortunately, they are not a weekly occurrence. Apart from that, we have no complaints whatsoever. **What problems is Banyan Technology solving and how is that benefiting you?** The most significant improvement we've experienced is the capacity to promote our door-to-door service to Mexico. Providing less than truckload (LTL) service in Mexico presents unique challenges, particularly in terms of support once shipments are in motion. However, with Banyon, we have successfully navigated these challenges and now offer extensive coverage in the region. ### 20. Great TMS System **Rating:** 4.5/5.0 stars **Reviewed by:** Jeannetta Z. | Director of Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Banyan Technology?** We were able to integrate this with our current system, automating our logistics process and taking out the tedious tasks of copying and pasting all of the data from our current system. We went from having 4 people processing shipments all day every day to one person spending an hour a day on the shipping process, freeing up our time to do many other things within our company. **What do you dislike about Banyan Technology?** Only downside is not being able to add carriers myself and having to wait for someone to do it for you. **What problems is Banyan Technology solving and how is that benefiting you?** It has completely solved the tedious tasks we had previously and allowed our company to grow, while still maintaing the same great level of service we had previously. ### 21. Banyan's response to emails/calls is unbelievable. Team is extremely knowledgable **Rating:** 5.0/5.0 stars **Reviewed by:** Robyn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Banyan Technology?** Easy access to the TMS web portal, very intuitive. Always on the cutting edge of technology. Not only does Patrick /team respond in the same day. They typically respond within a 1 hour timeframe. The Connect 2023 was extremely helpful in pointing out other helpful opportunities and was a great opportunity to network **What do you dislike about Banyan Technology?** I wish we could utilize all the features **What problems is Banyan Technology solving and how is that benefiting you?** Our suppliers utilize the web portal, so most often we are troubleshooting getting the supplier set up correctly with a UserID/PW. Helps us get our freight booked in an efficient manner. The team also helped us figure out the dock times (military time) so that we could book accordingly. Always extremely helpful! ### 22. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Banyan Technology?** Patrick our account manager is always very quick with responses and very knowledgeable in the serivces he provides. It is very easy to use the Banyan system for our batch LTL rating. **What do you dislike about Banyan Technology?** When uploading large LTL batch file it may take up to a full day to get results back. **What problems is Banyan Technology solving and how is that benefiting you?** It is allowing us to rate our LTL shipments quickly and efficiently from multiple providers. ### 23. Educational **Rating:** 4.0/5.0 stars **Reviewed by:** Amy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Banyan Technology?** Once you learn the quirks and nuances of API, the system is easy to use. **What do you dislike about Banyan Technology?** Not much. They have no fix for a more uniform and universal application for carriers. I would like to see more Administrative acess to update profiles (shipper, carrier, etc.) **What problems is Banyan Technology solving and how is that benefiting you?** Updating Carrier Profiles, Clients' Carrier Mgmt. It would keep things more uniform when reviewing client information ### 24. Banyan has been a great TMS and helpful in resolving issues **Rating:** 5.0/5.0 stars **Reviewed by:** Alison B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Banyan Technology?** The company uses Banyan all day, everyday so we needed a TMS platform that would be easy to use and understand. Banyan has been quick to resolve issues. The freight bill management is great. The team is wonderful to work with. **What do you dislike about Banyan Technology?** The platform looks a bit dated but it works well. There have been some issues created by Banyan but they have been quick to resolve them. The implementation was slower than anticipated. **What problems is Banyan Technology solving and how is that benefiting you?** We use Banyan for freight rating, BOL generation, and freight bill management. We have started using the freight analytics to better track and understand our freight spend. ### 25. Banyan TMS Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Banyan Technology?** Great technology, leverages LTL carrier API's. Multi-mode capable for Parcel, LTL and TL. Easy to use. **What do you dislike about Banyan Technology?** Nothing, it's a very good platform and product! **What problems is Banyan Technology solving and how is that benefiting you?** Choosing the best fit carrier on a shipment and electroncally tendering the shipment to the carrier. ### 26. Linked access and tools to make shipping automated **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Banyan Technology?** THe ability to access and rate my LTL contracts within my own platform. The interface and ease of using the product has given me an advantage to be quick to market and remain relvent to my customers. **What do you dislike about Banyan Technology?** The ability to do qucik searches. However - as long as I have some basic criteria - the serach does not take me long to find what I may be looking for (a quote number). I would like to perahsp look at how the quote ID can be provided back to my system when booking an LTL provider - so that if a disupute come over on an invoice - and there is no WNI - the quote ID can be used as a referance in the dispute. **What problems is Banyan Technology solving and how is that benefiting you?** One place to access multiple sites for rates at one time. ### 27. Expanding your Industry Knowledge and Network **Rating:** 5.0/5.0 stars **Reviewed by:** Tom K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Banyan Technology?** The Banyan Conference was an immersive experience that allowed me to network with industry experts and peers alike. I also enjoyed the breakout sessions, particulary the Carbon Emmision and the US - Mexico shipping sessions. **What do you dislike about Banyan Technology?** I personally do not have any dislikes about Banyan Tech. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan has proved that my company has strong aggreements, but we have not utilized the proper shippers for proper lanes. Banyan as allowed my company to diversify our shipping partners and ensure we are using the correct carrier for the correct lane. ### 28. Banyan provides a platform that integrates with our internal TMS to manage our daily LTL business. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Banyan Technology?** Instant access to our LTL carrier rates and the ability to dispatch and track shipments. Communication from support team is always good. **What do you dislike about Banyan Technology?** Sometimes Help Tickets take longer to resolve than expected. **What problems is Banyan Technology solving and how is that benefiting you?** Aside from serving as the anchor to our TMS to manage daily LTL shipments, we make use of other Banyan features: - Freight Bill Management to monitor carrier invoicing and identify discrepancies - Analysis Tool to bulk rate in response to RFP's - Reporting Tool to identify shipment patterns and trends ### 29. User Friendly, Powerful Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Banyan Technology?** Banyan is a powerful tool that we use in our less than truckload space. It has really allowed us to be more versatile in our approach to our customers and their support to us as their customer has been top-notch as well. **What do you dislike about Banyan Technology?** We have not seen any downsides to partnering with Banyan at this point. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan is allowing us to streamline our LTL dispatching. We have built out a carrier select platform which puts us far ahead of other brokerages that are our size. It has helped us win customers, and the system does a great job with tracking and documentation as the load progresses. ### 30. Banyan Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Banyan Technology?** Offer impactful solutions to help compete each day. **What do you dislike about Banyan Technology?** Upgrade the look/feel of the web offering **What problems is Banyan Technology solving and how is that benefiting you?** Allows for additional modes of services ### 31. Great platform for all things LTL **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Banyan Technology?** We use a custom WMS into Banyan. Patrick and the team have been phenomenal at streamlining the APIs and interfaces to work well. The reporting is elegant an very modular and intuitive. The bill checking is excellent as well. **What do you dislike about Banyan Technology?** Can't come up with a real thing I dislike. **What problems is Banyan Technology solving and how is that benefiting you?** We are able to simply quote freight, choose the proper carrier at the proper cost/time equation and book it online. Its a good TMS system. ### 32. Far from perfect, but gets the job done. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Banyan Technology?** Ability to customize when needed. Admin controls. Over the years we have seen vast improvement, especially on down time. Banyan staff is great to work with. **What do you dislike about Banyan Technology?** System is not intuitive enough. Some examples. (1) Volume Rating: Users don't fill out the UI correctly, missing the linear footage. (2) Carrier display name is the only means of manipulation to let users know critical information about a carrier (negates guaranteed service levels language). (3) The user does not know to scroll up to book a load if a rate is too far down the list of carriers that returns rates. (4) I've seen a major increase in dispatch failure messages stating "IT has been notified" (no help to the user to help identify the issue so they can fix it and retry the pickup request). (5) After a load successfully dispatched, the green arrow going back and forth to the In-transit button is confusing, it makes the user think they have to click the button, which we strongly discourage. (6) Hazmat: Users are confused re: filling out the Proper Hazmat Shipping Name and also filling out the Description field (making the BOL non-compliant) (7) If there is a space behind the BOL number when searching for a BOL, system will not pull up the load, you have to remove the space at the end in order for the load to come up.(8) User has to click "Include cancelled Loads, makes it difficult when searching for loads?"(9) Many, many times after filling out specs to run a rate, no rates will return and we get message stating "This load does not have any rates", then will need to click "get rates" again.(10) After rates are ran, user do not know what the next step is. The system does not guide them / inform them the next step is to create the BOL. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan has the technology and current mapping to bring back rates via API for all common LTL carriers. We've been able to heavily customize Banyan to meet our needs like connecting to our insurance company via API, adding accessorials specific to our company, customized BOLs, customized features. Helping our clients / guiding them when needed to connect via web services. ### 33. Wonderful TMS and people to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Banyan Technology?** The software is very user freindly. The customer support is always great. The additional features are very helpful everyday with our business. **What do you dislike about Banyan Technology?** It does take quite a bit of time for certain issues that require more development. **What problems is Banyan Technology solving and how is that benefiting you?** It allows us to keep all of our shipment data in one place and do billing directly out of the same system. ### 34. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Banyan Technology?** Communication is very good, customer service is top notch! **What do you dislike about Banyan Technology?** I have no complaints about Banyan, they are a great company and would reccomend them to any business. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan built our platform from the ground up, and provided all the services and support we needed. ### 35. Great technology, but still struggling in core areas **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Banyan Technology?** The API connections are industry leading. Good reporting and business analytic tools are promising. **What do you dislike about Banyan Technology?** Implementation was very poor. Does not seem like as much attention has been given to truckload as LTL. **What problems is Banyan Technology solving and how is that benefiting you?** Banyan is sourced to be our complete TMS solution for all modes. Interface is incredibly user friendly, everyday users find using the system be straight-forward and easy to use. API and rate structures are much easier to use then in other systems I have used. Freight bill management has some great tools. ### 36. Great Logistics Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis O. | IT/ Digital Media, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Banyan Technology?** The ability to return LTL shipping costs from numerous carrriers. **What do you dislike about Banyan Technology?** Slower server speeds sometimes in returning freight quotes **What problems is Banyan Technology solving and how is that benefiting you?** Banyan's solution allows us have all of freight management in one place. ### 37. RT review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Banyan Technology?** The quality and ease of reporting is great. **What do you dislike about Banyan Technology?** The UI could be improved for ease of use. **What problems is Banyan Technology solving and how is that benefiting you?** Access to fast and competitive LTL pricing is the key differentiator. - [View Banyan Technology pricing details and edition comparison](https://www.g2.com/products/banyan-technology/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A21%3A31+-0500&secure%5Bsession_id%5D=e5588808-ea5a-47a6-b67a-c5b9dd3384b1&secure%5Btoken%5D=c1ea64f0821f3412e5c269adabc72ee0a1d9f789e9119c9966d9cca5bf807525&format=llm_user) ## Banyan Technology Integrations - [BC in the Cloud](https://www.g2.com/products/bc-in-the-cloud/reviews) - [DAT Load Board](https://www.g2.com/products/dat-load-board/reviews) - [MercuryGate TMS](https://www.g2.com/products/mercurygate-tms/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Overhaul](https://www.g2.com/products/overhaul-overhaul/reviews) - [ProShip](https://www.g2.com/products/proship/reviews) ## Banyan Technology Features **Carrier Management** - Carrier Information - Evaluation - Performance **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Fleet Optimization** - Load Optimization - Route Planning - Carrier Selection - Tracking **Labels** - Label Printing - Return labels - Bar codes **Freight Modes** - Definitions - Pricing - Selection **Customer Management** - Customer Portal - Visibility - Billing **Visibility** - Notifications - ETAs - In Transit **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Customer Management** - Customer Portal - Quotes - Documents **Analytics** - KPIs - Dashboards - Custom Reports **Transportation** - Modes - Yard Management - Freight Invoice - Planning **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Integrations** - Warehouse management systems - ERP Systems - Accounting **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Analytics** - Performance - Driver performance - Actionable insights **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top Banyan Technology Alternatives - [Descartes Aljex](https://www.g2.com/products/descartes-aljex/reviews) - 4.6/5.0 (424 reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (835 reviews) - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (669 reviews)