Banyan Technology Reviews & Product Details

I had an excellent experience with the customer service team from start to finish. The support staff was responsive, professional, and genuinely helpful throughout the entire process. Setting up the account was quick and straightforward, with clear instructions and a very user-friendly system. Any questions I had were answered promptly, making the onboarding process smooth and stress-free. Overall, the combination of outstanding customer support and ease of account setup made for a great experience. Review collected by and hosted on G2.com.

We have had an excellent experience with Banyan. The platform is very user-friendly, the account setup process was seamless, and the customer support team has been outstanding every step of the way. The system has helped streamline our transportation and freight processes while providing great visibility and efficiency. At this time, we have not experienced any significant downsides or dislikes with the platform and have been very pleased with the overall performance and support. Review collected by and hosted on G2.com.

The ease of use and the customer service experience. The team treats all of the items sent/requested with a sense of urgency. Review collected by and hosted on G2.com.

Some of the linking of items in the Less than Truckload realm where items are not mapped as expected. This can normally be fixed - just creates challenges when setting up the system. Review collected by and hosted on G2.com.

Banyan has been a great integration partner. Their team is responsive, knowledgeable, and easy to work with throughout the integration process. Review collected by and hosted on G2.com.

We haven’t experienced any significant downsides. Our experience with Banyan as an integration partner has been very positive. Review collected by and hosted on G2.com.

This platform can be customized to suit the user's needs. Every LSCM company has different business processes and therefore different needs. There is not a single out-of-the-box solution on the market that will readily encompass all of those requirements. Banyan Technology's Development and Solutions Departments provide its customers with creative options, tailored to suit specific business requisites. Review collected by and hosted on G2.com.

The end-to-end implementation of the Banyan platform can sometimes be a long and cumbersome one. Banyan Technology doesn't understand a business' processes in the same way that the everyday users of the software would. Banyan Solutions Specialists are quick to adapt the software, however, both Banyan Technology and its customer might benefit from a more in-depth initial deep dive of a client's usage goals before the go-live stage. Put shortly, building the Banyan platform into a company's business processes allows it to become a more permanent fixture that the client then doesn't have the ability to function normally without. Review collected by and hosted on G2.com.

Banyan Technology has consistently proven to be a reliable and collaborative partner. Their team is responsive, easy to work with, and genuinely supportive throughout the engagement.

The TMS platform is intuitive and makes it simple to compare transportation modes, carriers, costs, and services—all from a single screen. This can help streamline decision-making and improve overall efficiency.

What stands out most is Banyan’s willingness to listen and adapt. They take the time to understand the specific needs of each client and partner, and they tailor their solutions accordingly. It’s clear they value long-term relationships and are committed to delivering flexible, effective tools. Review collected by and hosted on G2.com.

If I had to pick one area for improvement, it would be that occasional updates to the platform can take a bit of time to fully understand, but the team is always available to help clarify and support the transition. Review collected by and hosted on G2.com.

Their support team is great! They are easy to contact, a pleasure to communicate with, very knowledgeable and quick to fix your problem.

One member Adel was amazing. He contacted a carrier himself to obtain necessary info. Then showed tremendous patience and diligence repeatedly explaining the problem and solution to the carrier company, for them to finally understand the issue was on their end. I am grateful for Adel's efforts, as this situation would have been a nightmare without him.

The tms itself is quite intuitive and efficient. Review collected by and hosted on G2.com.

Implementation was a bit of a headache at times, however I may have gotten unlucky with the person who set us up. I think the nature of their business can be difficult, especially when working with api's/rating for smaller carrier companies. However I do wish certain api aspects were working correctly - which should be fixed soon. Review collected by and hosted on G2.com.

Banyan Technology consistently seeks out new opportunities for improvement and efficiency, actively listening to user feedback in order to enhance their technology. They incorporate the newest features to ensure users can stay ahead of industry changes. Review collected by and hosted on G2.com.

The current user interface of Banyan's TMS feels outdated, but they are in the process of upgrading it, which should lead to improvements. Review collected by and hosted on G2.com.

Banyan is very user-friendly, from booking shipments to helping others navigate the platform. Helpdesk tickets are resolved quickly, they’re consistently proactive and responsive. Review collected by and hosted on G2.com.

The current dashboard does not display the correct information when it comes to shipment data. Review collected by and hosted on G2.com.

The Banyan team is great to work with and partnering with them has been a pleasure. Review collected by and hosted on G2.com.

Nothing comes to mind. We're working on a partnership and integration. Review collected by and hosted on G2.com.

Banyan is very easy to use, and you can import all of our products into the Banyan database. Banyan reports are very helpful to help reduce freight rates in the system. Banyan is very helpful shipping LTL and full truckload. Banyan will Dispatch the truck too. Review collected by and hosted on G2.com.

If you are shipping more than one product on one pallet some LTL carriers quote the incorrect amount. Review collected by and hosted on G2.com.