--- title: ProShip Reviews meta_title: 'ProShip Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how ProShip works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 25 scale: '5' date_modified: '2026-08-07' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # ProShip Reviews **Vendor:** ProShip Inc. **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.0/5.0 **Total Reviews:** 25 ## About ProShip ProShip is enterprise multi-carrier parcel shipping software built for high-volume retailers, manufacturers, healthcare companies, and third-party logistics providers. ProShip automates carrier rate shopping, generates compliant labels, and executes complex business rules at sub-second speeds, giving shippers complete control over carrier choice, cost, and compliance from a single platform. Trusted by 30% of the NRF Top 100 retailers who ship parcel, including Macy's, Ulta Beauty, Kohl's, Dillard's, Belk, Bass Pro Shops, Petco, Five Below, McKesson, Kaiser Permanente, Eli Lilly, GXO, and Johnson Controls, ProShip supports more than 2 billion parcel shipments annually across tens of thousands of shipping origins worldwide. Headquartered in Brookfield, Wisconsin and backed by the long-term stability of Libra Software Group (a Constellation Software company), ProShip has spent two decades exclusively focused on solving enterprise parcel logistics challenges. What ProShip Does ProShip is a modern parcel Transportation Management Software (TMS) purpose-built for high-volume, multi-carrier shipping environments, engineered for the operational complexity of enterprise shippers, not retrofitted from freight or generic logistics software. Core capabilities include: - Automated rate shopping across on-platform (native) certified carrier engines, carrier APIs, or a hybrid combination, finding the lowest-cost compliant service in milliseconds - Versionless architecture with continuous CI/CD updates, eliminating version upgrades, sunset risk, and IT downtime - Carrier compliance automatically maintained 24/7 as rates, surcharges, and labeling specs change (ProShip is a FedEx Compatible Diamond Partner for 2026, 12th time) - Deep integrations with leading WMS, OMS, ERP, and TMS platforms including Manhattan Associates, Blue Yonder, Körber, Microsoft, Infios and others - Flexible deployment for on-premise, private cloud, or hybrid, to fit your security, infrastructure, and control requirements - Hazmat, LTL, and international compliance built in, including customs documentation and dangerous goods workflows Why Enterprise Shippers Choose ProShip Unlike API-only shipping engines and lightweight SaaS tools, ProShip is built for the operational complexity of enterprise shippers with store-fulfillment, carrier diversification, peak-season scale, and final-mile performance. Customers such as Mason Companies have reported ROI in about a month. ProShip is SOC 2 Type II compliant and supported entirely in-house, including development, implementation, and dedicated Strategic Account Managers. There are no outsourced support queues and no offshore contractors handing your shipping operations. ## ProShip Pros & Cons **What users like:** - Users value the **real-time carrier comparison** feature, enhancing shipping efficiency and reducing hidden costs significantly. (4 reviews) - Users value the **customization features** of ProShip, enhancing efficiency and ensuring tailored solutions for evolving needs. (4 reviews) - Users highlight the **exceptional service quality** of ProShip, noting reliable support and strong responsiveness to needs. (4 reviews) - Users appreciate the **strong customer support** of ProShip, highlighting prompt responses and proactive communication during issues. (3 reviews) - Users find ProShip **easy to use** , enabling smooth operations and fast parcel shipment processes. (3 reviews) - Functionality (3 reviews) - Users appreciate the **cost-saving benefits** of ProShip, enabling precise logistics customization and efficient resource management. (2 reviews) - Customer Experience (2 reviews) - Users value the **extensive customization options** in ProShip, enhancing logistics flexibility and meeting diverse shipping needs. (2 reviews) - Implementation Ease (2 reviews) **What users dislike:** - Users express frustration with the **poor customer support** , highlighting slow resolutions and limited communication with the support team. (4 reviews) - Users find the **complexity of support and system customization** to greatly hinder their efficiency and satisfaction. (3 reviews) - Users find **reporting challenging** in ProShip due to limited built-in tools, relying on integrations for better analytics. (2 reviews) - Users find the ProShip solution **expensive** due to costly upgrades and significant manual input requirements. (1 reviews) - Users express concern over the **lack of automation** in ProShip, leading to increased manual input and delayed upgrades. (1 reviews) - Manual Processes (1 reviews) - Missing Features (1 reviews) - Users find ProShip's documentation to be **not user-friendly** , making it challenging for those without technical expertise. (1 reviews) - Order Management Issues (1 reviews) ## ProShip Reviews ### 1. Makes our work easier on large number of shipments but poor suppport **Rating:** 2.0/5.0 stars **Reviewed by:** Cynthia R. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about ProShip?** - Easy and fast process to create parcel shipments, get tracking, get freight amound - Makes of the shippers much faster than standard ERP screens - Basic Proship functionality is easy, and gets the work done **What do you dislike about ProShip?** - Support, we have some customization developed by the engineering team on a project, but support for these developments is very poor - Not a good knowledge transfer from Engineering to support, we have tickets pending with no resolutions in sight - Very few possibility of talking to Support team, emails go back and forth with no resolution I am very disappointed on the effort it takes to get anything resolved with Proship **What problems is ProShip solving and how is that benefiting you?** - Reduce time to create parcel and LTL shipments (minimum clikc) - previous process with ERP was more tedius - But support for specific features developed for our company is very poor **Official Response from Taylor Pawelka:** > Cynthia - Thank you for sharing your experience. We’re glad to hear that ProShip’s core functionality is helping simplify parcel and LTL shipments and speed up your processes compared to ERP screens, as that’s exactly what we aim to deliver. We’re truly sorry to hear about your experience with support and the challenges around custom development. Your concerns about knowledge transfer and ticket resolution are important, and we take them seriously. We want to make this right and ensure you feel supported, especially for the features tailored to your business. Would you be open to a deeper discussion with our customer success and engineering teams? Your insights can help us identify gaps and improve both communication and resolution speed. Our goal is to turn this experience around and give you the level of service you expect from ProShip. Thank you again for sharing this. We appreciate the opportunity to learn and improve. Please let us know a good time to connect. ## ProShip Discussions - [What is ProShip used for?](https://www.g2.com/discussions/what-is-proship-used-for) - 1 comment - [View ProShip pricing details and edition comparison](https://www.g2.com/products/proship/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A39%3A26+-0500&secure%5Bsession_id%5D=47ad61ca-63be-481c-8a4a-477defca27a7&secure%5Btoken%5D=a9f56778399140d833be5f37a983ae60b6cad8de435f799b31d4d0b3ca1149df&format=llm_user) ## ProShip Integrations - [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) - [ActiveTransportation™](https://www.g2.com/products/activetransportation/reviews) - [ActiveWarehouse™](https://www.g2.com/products/activewarehouse/reviews) - [Aptos Store](https://www.g2.com/products/aptos-store/reviews) - [ASCTRAC Warehouse Management System (WMS)](https://www.g2.com/products/asctrac-warehouse-management-system-wms/reviews) - [Banyan Technology](https://www.g2.com/products/banyan-technology/reviews) - 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Return labels - Bar codes - Shipping Labels **Order management** - Shipment Tracking - Third-Party Integrations - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Reports** - Shipment reports **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation ## Top ProShip Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.8/5.0 (306 reviews)