FlavorCloud Reviews & Product Details

Being able to access great rates and DDP shipments in an easeful integration with Shopify has helped us ship to many new markets. We've shipped to over 60 countries at this point, and Canada has become a big market for us. Flavorcloud is always ready to help also if a shipment does get stuck for any reason. Review collected by and hosted on G2.com.

The user interface on the old platform really wasn't great. It was very cumbersome to use. The new platform just released is a quantum leap forward though! It is definitely saving our team time and they are much happier using this new interface. Review collected by and hosted on G2.com.

International shipping requires considerable investment for a small business to be more competitive, and Flavor Cloud is almost the only provider offering fair fares. Their service quality is great as well! Review collected by and hosted on G2.com.

I didn't have any complaints about Flavor Cloud so far. My only issue with them was that they had a technical issue with the shipping rate tier setup, and it took a while to get fixed since we requested it. Review collected by and hosted on G2.com.

It is an easy app to use. Customer support is really helpful, and usually replies very fast! Review collected by and hosted on G2.com.

I usually have to reach out to customer support if a return label is needed, but their response time is really fast, so it's not unpleasant to have to wait a little bit for a return label to be generated. Review collected by and hosted on G2.com.

FlavorCloud allows my international clients to pay customs and duties at checkout. Now my customers are no longer shocked with extra landing fees, and everyone - including my customer service team - is happier for it. FlavorCloud is also exceptional at handling any issues that one may have with a courier. All my issues have been handled the same day, allowing my company to ship confidently. Review collected by and hosted on G2.com.

There's not much to dislike about FlavorCloud, but as with everything, it would be nice if the service was less expensive. However, I'll always choose quality customer care over a cheaper service any day. Review collected by and hosted on G2.com.

The support team at FlacorCloud is extremly repsponsive and helpful. Whenever we've had issues, they've been able to provide a solution within a few hours. In the rare cases they could not help directly, they would provide resources on how we could further pursue the issue. Review collected by and hosted on G2.com.

The new UI they implemented a few months ago was a bit tough to get used to. It required us to retrain our warehouse and customer service team. There's nothing wrong with the new UI per se but I personally thought the old UI worked just fine. Review collected by and hosted on G2.com.

The best thing our company has gained from FlavorCloud is a great support team. Our account manager and beyond are always accessible and are more knowledgeable than we are about expanding our business internationally. They utilize our data to make informed best practice recommendations and challenge us to think outside the box. Review collected by and hosted on G2.com.

We do not have a feed built between our current 3PL partner and FlavorCloud, which makes order import and order processing for our 3PL partner a very manual process. Review collected by and hosted on G2.com.

The discounted rates for international shipment labels and the services they provide on their platform for customers with the DDP option at checkout. Very easy set-up and great customer support. Review collected by and hosted on G2.com.

There is nothing I dislike, I'm very pleased with FlavorCloud. Review collected by and hosted on G2.com.

They respond very fast, and very professionally Review collected by and hosted on G2.com.

I only contact them when a customer's package is M.I.A; I wish I could contact them to tell them how great they are! Review collected by and hosted on G2.com.

easier management of shipping/duty. feel overall supported to grow business. Review collected by and hosted on G2.com.

integration to support correct duty calculations and support additional shopping methods Review collected by and hosted on G2.com.

Great shipping service! DDP is the best for my international customers and you do not have to worry about anything customs. Review collected by and hosted on G2.com.

In the beginning, there were a lot of glitches. Review collected by and hosted on G2.com.