Pipedrive Reviews & Product Details

What I like most about Pipedrive is its simple and user-friendly interface. The visual sales pipeline makes it easy to track leads, manage follow-ups, and see the current status of every deal. It helps keep sales activities organized and reduces the chances of missing important follow-ups. Review collected by and hosted on G2.com.

What I dislike about Pipedrive is that some advanced features and customization options are limited to higher plans. The reporting could also be more flexible, especially when you need detailed sales analysis. Managing a large number of activities and leads can sometimes require additional customization. Review collected by and hosted on G2.com.

I find Pipedrive super easy to use. Moving prospects from one step to another is easy, and the additional details that pop up on screen are very user friendly. I like the convenience for me and my team. Pipedrive gives us a single place to review prospect status, next steps, and projected close dates, and it has streamlined some of the complex, onerous tasks I’ve dealt with in other systems. My sales team can use it on the fly, bring the pipeline into sales calls, and quickly update it afterward. Emails we’ve sent can also be integrated and populate automatically. The features are intuitive and make entering data easy. Review collected by and hosted on G2.com.

I probably could have done a better job setting Pipedrive up up front. If I had to do it again, I’d ask Pipedrive to help me make sure my setup was complete and that I was taking advantage of all the functionality. The installation services were included, but I didn’t make good use of them. Review collected by and hosted on G2.com.

What I like best about Pipedrive is its intuitive UI/UX and fast, reliable performance. The visual drag-and-drop pipeline makes deal tracking effortless, while its seamless integrations especially two-way email and calendar sync keep all communication automatically organized in one place. Additionally, the built-in AI features, like the AI Sales Assistant, provide helpful deal insights and workflow recommendations. Together, these tools eliminate administrative clutter and deliver an outstanding ROI by freeing up our time to focus on closing sales. Onboarding is also very easy. Review collected by and hosted on G2.com.

While Pipedrive is great overall, I find the pricing scale becomes steep when unlocking advanced features like custom reporting or phone support on higher tiers. Additionally, I feel the mobile app lacks some of the deep customization and detailed analytics available on desktop, slightly limiting my on-the-go workflows. Review collected by and hosted on G2.com.

I like the ease the tool offers, especially in managing leads, uploading lists, and creating actions such as CRM-linked calls, sending emails, and WhatsApp messages, which are widely used here in Brazil! Review collected by and hosted on G2.com.

Compared to other CRMs, the only downside I see is the lack of a way to create marketing campaigns and send mass emails. However, I use another platform for this purpose, so it's not a problem for me. Review collected by and hosted on G2.com.

I had a great experience with Pipedrive in the past, particularly with pipeline management, sales workflow organisation, and marketing campaigns. This positive experience led me to choose Pipedrive again, and I am very pleased with the improvements introduced in the updated version.

I appreciate the structure it brings to my CRM, as well as its tools for planning activities and managing sales actions. The platform is intuitive and user-friendly, and the tutorial videos available for its different features make it easier to learn and use effectively. I am also interested in exploring its integration and synchronisation capabilities with other applications. Review collected by and hosted on G2.com.

I had some problems with email synchronization during the initial setup, but then everything was okay. Review collected by and hosted on G2.com.

What I like most about Pipedrive is how intuitive and customizable it is. We've been able to build a structured business development process that fits the way our company operates, rather than having to adapt our processes to the software.

The ability to organize leads, customize pipeline stages, track outreach activities, and manage follow-ups in one place has been extremely valuable. I'm particularly impressed with the Insights reporting capabilities, which allow us to create dashboards that track prospecting activity, lead sources, pipeline development, and sales performance.

The Outlook integration is another major benefit, helping keep communications connected to our contacts and opportunities. Overall, Pipedrive provides a great balance of functionality and simplicity, with plenty of opportunities to expand into automation as our sales team grows. Review collected by and hosted on G2.com.

While Pipedrive is relatively intuitive, there is definitely a learning curve when it comes to configuring more advanced features, particularly custom reporting, activity tracking, and automation.

One frustration I've encountered is that emails synced from Outlook don't always automatically count toward activity-based reporting, which can require additional steps to ensure accurate tracking. Building customized dashboards and KPIs also takes some trial and error to understand how different fields, filters, and deal stages interact.

I'd love to see more seamless activity tracking and easier configuration of advanced reporting without requiring as much manual setup. That said, once everything is configured properly, the platform works very well. Review collected by and hosted on G2.com.

The lead to deal workflow is really helpful. I love that I can import a lead and add them as a contact at the same time. Then, it's super easy to create a deal, customize the stages, and even create a secondary pipeline that reflects my production after the deal has been won. Review collected by and hosted on G2.com.

It's hard to say, it's really well organized. I don't have enough experience with it to criticize it. Review collected by and hosted on G2.com.

its simple and user-friendly interface. It makes it easy to manage leads, track deals, follow up with customers, and keep all customer information organized in one place. The sales pipeline is also very clear, which helps in monitoring the progress of each deal. Review collected by and hosted on G2.com.

One thing I dislike about Pipedrive is that some advanced features can be a little difficult to understand at first. The pricing can also feel expensive for smaller teams, especially when additional features or integrations are needed. Review collected by and hosted on G2.com.

The pipelines give a great visual representation of where your leads & deals are at. It helps to bring a great deal of focus to the potential clients and the automations - whilst i'm new to them - look great in the first instance.

The AI help is really useful to get your head around setting up. You can often feel on your own and, while the guys at Pipedrive are incredibly helpful, you sometimes don't want to keep hassling people when you know something is trivial.

Pricing is competetive for a company starting our with its first CRM.

We're developing a new website but already I'm excited for the integrations using Typeforms. Review collected by and hosted on G2.com.

The email accounts. We have a generic account for leads which i manage, but I need to communicate with custoemrs via my own email frequently.

It wuld be useful have the option to add a second email account in this scenario, without upgrading the plan, so automations run from there, but my correspondence is from my account. Review collected by and hosted on G2.com.

I really like that Pipedrive is easy to use, with a clean overview that’s pretty straightforward. It helps me track leads, reminds me when to send follow-up emails, and shows who we’re reaching out to and the deal sizes in our pipeline. I like that we can use it for newsletters as well as sales, and that everyone on the team can add incoming leads and see how our deals are moving along. I also value being able to create quotes in the same place, so I don’t have to run around checking whether they’ve been signed. The setup has been relatively easy, and meetings with real people have been helpful. Review collected by and hosted on G2.com.

I think Pipedrive needs to improve the double opt-in option for people who sign up for our newsletter. In Europe, we need double opt-in, and having to do it manually is a bit clumsy. It doesn’t feel like we should be dong this in 2026. Review collected by and hosted on G2.com.