---
title: Pipedrive Reviews
meta_title: Pipedrive Reviews, Pros + Cons, and Top Rated Features
meta_description: Pipedrive reviews, pros and cons, and highest rated features. All
  from real, verified users.
aggregate_rating:
  rating_value: 4.3
  review_count: 4980
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 4,980  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users appreciate the **ease of use** of Pipedrive, finding it intuitive and customizable for their evolving business needs. (527 reviews)
- Users praise the **intuitive interface** of Pipedrive, making it easy for anyone to customize and use effectively. (255 reviews)
- Users appreciate the **simple and user-friendly interface** of Pipedrive, making navigation and task management effortless. (222 reviews)
- Users appreciate the **ease of customization** in Pipedrive, enabling them to tailor the CRM to their specific needs. (218 reviews)
- Users value the **seamless integrations** of Pipedrive, enhancing their sales process and automating essential tasks. (194 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (190 reviews)
- Easy Setup (189 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (180 reviews)
- User Interface (180 reviews)
- Customer Support (169 reviews)

**What users dislike:**

- Users express concerns about **missing features** in Pipedrive, including limited automation options and customization difficulties. (215 reviews)
- Users express frustration over **limited features** in Pipedrive, such as automation setup and customization options. (133 reviews)
- Users find the **learning curve steep** with Pipedrive, requiring significant time and training for effective use. (108 reviews)
- Users find Pipedrive **expensive** , especially the add-ons, making it challenging for solo practices and small businesses. (97 reviews)
- Users experience **integration issues** with Pipedrive, notably missing meeting details in Google Calendar events. (97 reviews)
- Limited Customization (93 reviews)
- Email Management (64 reviews)
- Not Intuitive (62 reviews)
- Email Issues (51 reviews)
- Contact Management (45 reviews)

## Pipedrive Reviews
  ### 1. Visual Pipelines, Helpful AI Setup, and Great Value for New CRM Users

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gavin A. | Director, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 13, 2026

**What do you like best about Pipedrive?**

The pipelines give a great visual representation of where your leads & deals are at. It helps to bring a great deal of focus to the potential clients and the automations - whilst i'm new to them - look great in the first instance.
The AI help is really useful to get your head around setting up. You can often feel on your own and, while the guys at Pipedrive are incredibly helpful, you sometimes don't want to keep hassling people when you know something is trivial.
Pricing is competetive for a company starting our with its first CRM.
We're developing a new website but already I'm excited for the integrations using Typeforms.

**What do you dislike about Pipedrive?**

The email accounts. We have a generic account for leads which i manage, but I need to communicate with custoemrs via my own email frequently. 
It wuld be useful have the option to add a second email account in this scenario, without upgrading the plan, so  automations run from there, but my correspondence is from my account.

**What problems is Pipedrive solving and how is that benefiting you?**

We've not fully implemented, but already I know that Pipedrive will help vislibility of enquiries on a business level, and focus staff on the deals that need action as a priority.

**Official Response from Jorge R.:**

> Hi Gavin,

Thank you for your detailed feedback!

We're glad to hear that Pipedrive's visual pipelines, automations, AI assistance, and integrations are helping you get started with your first CRM. 
It's great to know the platform is already improving visibility and helping your team focus on the deals that need attention.

We also appreciate your feedback about managing multiple email accounts and the flexibility you'd like around this. 
We'll share your suggestion with the relevant team as we continue improving Pipedrive.

Thank you for choosing Pipedrive, and we wish you the best with your implementation!

Best regards,
Pipedrive Team


  ### 2. Effortless Kanban Deal Pipeline That Keeps Sales Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ganesh  G. | ServiceNow Senior Technical Consultant, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 01, 2026

**Describe the project or task Pipedrive helped with:**

The service task overview provides a comprehensive look at all ongoing tasks, ensuring that nothing falls through the cracks. It allows for easy tracking of task progress and facilitates collaboration among team members.

**What do you like best about Pipedrive?**

The visual, Kanban-style deal pipeline makes it effortless to see where every deal stands. Dragging deals across stages keeps our sales process clean, organized, and focused and ease of use

**What do you dislike about Pipedrive?**

Reporting and dashboard customization feel restrictive unless you upgrade to the higher-tier plans. Deeper data insights and custom metrics require more flexibility.

**Recommendations to others considering Pipedrive:**

To enhance user experience, consider offering more customizable options for reporting and dashboards in lower-tier plans. This could attract a broader range of users who seek flexibility without the need for higher-tier upgrades.

**What problems is Pipedrive solving and how is that benefiting you?**

AI Intelligence: The AI Sales Assistant and email summarizer eliminate hours of administrative work by drafting responses and summarizing long threads. 

Integrations: It connects flawlessly with our existing tools (like Slack, Calendly, and our marketing software), centralizing all our data.

Performance: The visual pipeline is fast, intuitive, and keeps our sales velocity high without system lag or downtime.

Support Alignment: Having all customer context in one place makes the transition from pre-sales to post-sales customer support completely seamless.

**Official Response from Jorge R.:**

> Hi Ganesh,

Thank you for sharing such detailed feedback!

We’re glad to hear that Pipedrive’s visual pipeline, ease of use, AI features, and integrations are helping your team stay organized, reduce administrative work, and keep customer information connected throughout the sales process.

We also appreciate your feedback about reporting and dashboard customization. 
We understand the importance of having flexible data insights and custom metrics, and we’ll share your suggestions with the relevant team.

It’s great to know that Pipedrive is helping your team work efficiently and keep the transition from sales to customer support seamless. 

Best regards,
Pipedrive Team


  ### 3. Game-Changing Automations and Pipelines for Managing Deals at a Glance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Matthew W. | Financial Advsior, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2026

**What do you like best about Pipedrive?**

I really enjoy the pipelines where you are able to see all your deals in one glance. I also use it to manage active clients and have them in different columns. The automation’s are also a game changer I have been playing around with them more now and have come up with a few that really make my life easier.

**What do you dislike about Pipedrive?**

It is a bit costly if you are new business but I wouldn’t say that’s enough of a dislike to actually mention. The features etc are all good so dislikes on that side

**What problems is Pipedrive solving and how is that benefiting you?**

Two problems for me communicating with active clients and staying front of mind for them and then also streamlining my sales process so I am able to communicate with more leads at once without feeling flustered.

**Official Response from Jorge R.:**

> Hi Matthew,

Thank you for sharing your feedback!

We're glad to hear that Pipedrive's visual pipelines and automations are helping you manage active clients, stay on top of deals, and streamline your sales process. It's great to know the automations are making your day-to-day work easier and helping you communicate with more leads without feeling overwhelmed.

We also appreciate your feedback about pricing for new businesses and are happy to hear that you find the features valuable overall.

Thank you for choosing Pipedrive, and we wish you continued success as your business grows!

Best regards,
Pipedrive Team

  ### 4. Simple, Intuitive CRM with Helpful Drag-and-Drop and Easy Filters

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Regional Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

Very simple to use. The drag-and-drop option is helpful for changing the deal stage. The filters are also very easy to use.

**What do you dislike about Pipedrive?**

There isn’t really anything I dislike, but I do feel that a few features are missing. If they can add those, it would be helpful.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me solve the challenge of managing sales leads, customer information, follow-ups, and deals all in one place. It keeps the sales process more organized and much easier to track from start to finish. For me, that means saving time, cutting down on manual work, and staying focused on the customers that matter most. It also helps me make sure I don’t miss opportunities or let important follow-ups slip through the cracks.

  ### 5. Effortless Sales Tracking with Some Integration Hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tomas C. | team lead, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** September 22, 2026

**What do you like best about Pipedrive?**

I love how easy and user-friendly Pipedrive is. Its amazing UX makes it feel naturally easy to use, which is a huge plus for me. I appreciate that it integrates with tools like PandaDoc, Zoom, and various calling apps, enhancing its utility. The in-house features simplify follow-ups and reminders, making my day more organized and focused on making sales rather than managing tools. Additionally, the onboarding process was super easy, thanks to the Pipedrive team who guided us through it.

**What do you dislike about Pipedrive?**

Sometimes the login on Pipedrive doesn't work so well. It's not very good at syncing some things, and occasionally it's broken, like the connection with PandaDoc, requiring me to review, go to the marketplace, and reinstall it. Also, the automations and stages could be better. It wasn't easy to have different automations set up simultaneously.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive organizes my workday, simplifies follow-ups, and integrates seamlessly with tools like PandaDoc and Zoom, boosting my sales efficiency.

  ### 6. Great for Organizing Deals, but Feels Overloaded and Pricey with Add-Ons

**Rating:** 3.5/5.0 stars

**Reviewed by:** Zorrawa J. | Founder, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 30, 2026

**What do you like best about Pipedrive?**

I liked how it made it easier for me to organize my deals, customers, and clients. It feels like a wide canvas of everything I do, which helps me see the whole picture while still being able to zoom in on what I need in the moment, or on the specific task I need to get done.

**What do you dislike about Pipedrive?**

I think it has too many bells and whistles. On top of the growth plan, it also comes with various subscriptions, which feels excessive.

**What problems is Pipedrive solving and how is that benefiting you?**

As far as I know the tool is supposed to help people organize their pipelines. Organize their investors, their customers and potential deals are going to their pipeline. The tool helps me organize and even at some point articulate my ideas better.

**Official Response from Jorge R.:**

> Hi Zorrawa,

Thank you for sharing your feedback!

We're glad to hear that Pipedrive is helping you organize your deals, customers, clients, and pipeline while giving you both a clear overview and the ability to focus on specific tasks.

We also appreciate your feedback about the number of features and additional subscriptions. 
We understand that having a simple, focused experience and clear options is important, and we'll share your comments with the relevant team.

Thank you for choosing Pipedrive!

Best regards,
Pipedrive Team

  ### 7. Easy to Use CRM That Keeps Our Sales Process Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fara P. | Team Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2026

**What do you like best about Pipedrive?**

What I like most about Pipedrive is its simple and intuitive interface. The sales pipeline is easy to understand and makes it convenient to track leads, deals, follow-ups, and sales activities in one place. It also helps our team stay organized and gives us a clear view of where each deal stands. The customization options and automation features are also useful for streamlining our sales process.

**What do you dislike about Pipedrive?**

One area that could be improved is the pricing, especially for smaller teams that need access to more advanced features. Some advanced functionalities can require higher-tier plans. It would also be helpful to have more flexibility around integrations and customization without needing to upgrade.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us organize and manage our entire sales process in one place. It gives us a clear view of our leads and deals, making it easier to track follow-ups, manage sales activities, and understand the status of each opportunity. This helps our team stay organized, avoid missing follow-ups, and improve visibility across the sales pipeline. As a result, we can manage our sales activities more efficiently and keep the team aligned.

  ### 8. The CRM Built for Sales Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Pipedrive is a genuinely "user-first" CRM — it's built around how salespeople actually work, not the other way around. The interface is intuitive enough that our team adopted it quickly, and the mobile app makes it easy to stay on top of deals whether we're at a desk or in the field.<br><br>What really sets Pipedrive apart for us is the automation capability. We've built out extensive workflows and automations that handle the repetitive parts of our sales process — things like task creation, follow-up reminders, deal stage updates, and notifications — so my team can spend more time actually selling instead of managing busywork. The flexibility to customize automations to fit our specific process (rather than forcing us into a rigid workflow) has been a huge time-saver and has made our pipeline far more consistent and predictable.<br><br>Combine that with a clean, easy-to-navigate UI, and Pipedrive feels like a tool that respects the user's time — which is exactly what a CRM should do.

**What do you dislike about Pipedrive?**

Nothing yet. I have a couple hiccups, but I implemented automations to solve this.

**What problems is Pipedrive solving and how is that benefiting you?**

One of the biggest problems Pipedrive solves for us is speed to lead. Our Auto-Assignment feature routes new leads instantly and accurately in a round-robin format, which eliminates the human error and delay that comes with manually assigning leads. The moment a lead comes in, it's assigned to the right rep — no bottlenecks, no leads sitting untouched.<br><br>Beyond assignment, we've layered on additional automations that kick in the second a lead is assigned: an automated initial email goes out to the lead right away, a follow-up task is created for the rep, and an expected close date is set automatically. All of this happens without anyone lifting a finger.<br><br>The benefit is huge — we're reaching out to leads within minutes instead of hours, which makes a massive difference in conversion. Speed to lead is one of the most important factors in sales, and Pipedrive's automation makes it something we don't even have to think about; it just happens consistently, every time.

  ### 9. Easy, intuitive, always new feature updating

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tanakamon (Ging) T. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

Automation, Insight, Sales Inbox, Deals, Scoring, Project

**What do you dislike about Pipedrive?**

Prevent Cross-User Activity Deletion: As an activity-based CRM, Pipedrive should allow users to view others’ activities while permitting only the activity owner or an admin to edit or delete them.

**What problems is Pipedrive solving and how is that benefiting you?**

Required field in Lead, and Activity: The required info been fulfilled and more insightful

  ### 10. Intuitive, easy-to-use CRM for small companies looking to scale

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

Provides a clear and intuitive overview of our sales pipeline, making it easy to track opportunities from initial lead generation through to closed deals. Its visual deal management helps our team stay organized, prioritize activities, and maintain visibility across both sales and digital marketing efforts. The platform is user-friendly, easy to adopt, and offers valuable reporting features that support data-driven decision-making and sales performance tracking.

**What do you dislike about Pipedrive?**

One limitation of Pipedrive is its integration capabilities with LinkedIn Ads. Connecting LinkedIn advertising campaigns directly to lead and deal tracking often requires third-party tools or manual workarounds, which can create inefficiencies and limit visibility into marketing attribution. Stronger native LinkedIn Ads integration would make it easier to connect campaign performance directly to sales outcomes and improve reporting accuracy.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us solve the challenge of managing and tracking sales opportunities across multiple channels, including direct sales and digital lead generation. By centralizing leads, activities, and deal progress in one platform, it improves visibility into the sales pipeline, reduces the risk of missed follow-ups, and helps ensure opportunities are moved forward efficiently. This allows our team to stay organized, make better-informed decisions, and ultimately increase sales effectiveness and conversion rates.

  ### 11. A useful CRM which is in many ways helping our company to get sell our products.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

It does things for me in logical way. User interface is good for me. I can make my own systems to get most out of Pipedrive. Support works and actually deals with errors. Over the time I have seen many improvements which makes the Pipedrive even more handy.

**What do you dislike about Pipedrive?**

Smartdocks on the phone or tablet is not working. That is very annoying as it is not possible to prepare offers on the go. They even don't have option on the phone to open already existing offers which were made over Smartdocks. Functionalities over web and phone must be the same!!!

**What problems is Pipedrive solving and how is that benefiting you?**

While I have my own system how I use the Pipedrive I don't need to remember details related to every Deal or Lead. I can just quickly get an overview and also plan my actions in advance. It saves my time. Also automated actions are helping a lot. Pipedrive in general solves management of customers allowing to do it more efficiently and quickly

  ### 12. A very useful tool to keep track of my deals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

The fact that bulk-importing contacts from lead lists is so easy. The simplicity of tracking the various stages of the sales pipeline and the ability to send mass emails that are personalized using placeholders for names and company names—this saves a huge amount of time and effort. The ability to bulk-edit leads and apply tags is fantastic. It is easy to get an overview of sales goals and current progress. The fact that the software is constantly evolving and the administration team is responsive to us users. Plus, a very user-friendly and clear interface.

**What do you dislike about Pipedrive?**

Nothing, actually. It is a very smooth and efficient system.

**What problems is Pipedrive solving and how is that benefiting you?**

For me, it is primarily a time-saving system when it comes to reaching many prospects in the shortest possible time, and it offers the simplicity of keeping track of the various stages of the sales process. Since we are a team working in different parts of the country, I also appreciate the visibility into whether any of my colleagues are already working with prospects I intend to contact.

  ### 13. A good CRM that becomes great only after customization

**Rating:** 3.0/5.0 stars

**Reviewed by:** Baba Y. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

What I like most is its flexibility. Pipedrive is relatively easy to adapt to different business processes, and with the right integrations, automations, and external tools, it can become a very efficient system. The interface is also generally clear and easy to use, which makes daily work with deals, contacts, and sales processes quite convenient.

**What do you dislike about Pipedrive?**

Some parts of Pipedrive feel seriously outdated. The email editor is probably the best example — there is no proper HTML editing and no modern modular system for building messages from predefined blocks. For a CRM used by businesses that rely heavily on automation and professional customer communication, this is a major limitation. In many areas, Pipedrive only becomes truly powerful after adding external integrations and custom solutions.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us organize and automate our entire sales and customer service process. We use it to manage leads, track deals, centralize customer information, monitor the status of each case, and trigger various automations and integrations with external systems. The biggest benefit is that it gives us one central place to control a large number of ongoing customer cases. After adapting it to our workflow, it has significantly reduced manual work, improved response times, and made our processes much more structured and scalable.

  ### 14. Easy to use. Convenient

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

The simplicity and ease of use. It’s intuitive, easy to keep updated, and gives a clear overview of deals, activities, and the sales pipeline without unnecessary complexity.

**What do you dislike about Pipedrive?**

Some features can feel a bit limited without additional customization or integrations, especially when managing more complex workflows and reporting.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive gives us a centralized place to manage our entire sales process. It helps us keep track of leads, deals, contacts, activities, and communication, so information doesn’t get lost across emails, messages, spreadsheets, or different internal tools.

The biggest benefit is visibility. We can quickly see where each opportunity stands, what the next action is, who is responsible for it, and which deals require attention. This makes it easier to prioritize work and follow up consistently.

It also helps with team collaboration. When someone else needs to take over an account or check the status of a lead, they can see the relevant context without having to ask for a full update.

Another important benefit is pipeline management and reporting. We can track how opportunities move through different stages, identify bottlenecks, and get a better understanding of our sales activity and results.

Overall, Pipedrive reduces manual tracking and gives us a more structured sales process, which saves time and makes it easier to manage a growing number of leads and opportunities.

  ### 15. Easy interface and a lot of seriously useful features

**Rating:** 4.0/5.0 stars

**Reviewed by:** Logan A. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

I like the interface very much, easy to see what you are doing and what needs to be done. I'm not an administrator, but it is clear to see there is a lot of flexibility and bespoke options when creating the system, which is obviously essential for every business. As a user, very simple and would fully recommend.

**What do you dislike about Pipedrive?**

One thing is that you can only attach an activity to one single deal, which can be annoying especially if I do a call asking about say 3 different tenders, I have to go through and attach this activity to each deal. As an admin, I can imagine it would take a lot of time to set up.

**What problems is Pipedrive solving and how is that benefiting you?**

Just tracking data most importantly, every call every email every activity is all together in one single place and you can track the process from MQL to order and operational contact which is incredibly useful/ essential. Further to this we use it to solve KPI's for individuals, easy to set up reports that holds people accountable.

  ### 16. Pipedrive is more intuitive CRMs on the market.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Namit G. | Director, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

What I would highlight as genuinely good:

Pipeline visualization - the deal-stage view is the strength across users, and it holds up. Custom fields and card views mean the data you actually need is visible at a glance, not buried in tabs.
Automations and activity reminders - Pipedrive nudges you on stalled deals and can trigger follow-up sequences automatically, which keeps a small team from letting leads go cold.
Low learning curve - new team members are productive within days. Data entry and deal creation are fast, which matters when a team is moving quickly through inbound leads.
Team handoffs - activity logs make it easy to hand a deal between reps without losing context.

**What do you dislike about Pipedrive?**

Where it falls short: native reporting customization is limited compared to enterprise CRMs, and advanced marketing automation is thin, this is built as a sales-first tool, not a full marketing suite. Live Chat and some premium features sit behind add-on pricing.

**What problems is Pipedrive solving and how is that benefiting you?**

The direct benefit: it lets us keep a fixed, repeatable process (WhatsApp opener, structured follow-up email, time-zone-calibrated scheduling across Middle East, India, APAC, Europe, and North America) running at volume without adding headcount to manage it. Deal-stage visibility also means we can tell at a glance which leads are stalled and need a nudge versus which are actually progressing toward a call, so our partners spend time on the prospects worth their attention rather than re-checking spreadsheets.

  ### 17. There are still things that could be improved, but since it's improving quickly, I would recommend.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 18, 2026

**What do you like best about Pipedrive?**

That it's quickly improving and making sure that even small details are considered and improved. Also, all the new things that are being added are very useful and helps to save money on additional platforms.

**What do you dislike about Pipedrive?**

There are some missing things on sequences, for example it would be great if "contact" could be added to sequences instead of deal, because it would be easier to track if new deal is created and sequence needs to be finished. Because in our case potential client might fill a new request instead of communicating using the previous deal.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeping contacts in one place, I also really like the subscription statuses and campaigns having in one place, it helps us to send emails from one place instead of having to use additional platform. It would be great to be able to send updates from Pipedrive as well, which wouldn't need subscription, because now it's the only downside that doesn't allow us to send important and necessary emails from Pipedrive.

  ### 18. Features are Easy-ish

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I like the online interface and the ease of adding tasks. It's nice that I can also voice message the notes area.

**What do you dislike about Pipedrive?**

I wish there were more automated actions that I could control. I wish it worked with Claude to help me better manage a way to talk to my phone and have it enter notes and information I want. I wish there was a visual todo list board that I could access on the screen. The calendar view is not as ADHD friendly as I would like. It would be great to color code on the calendar as well. But that isn't an option. There are some interface elements that could be better and more intuitive. It's a pain to have to enter an account number for a new client when I am in the field.

**What problems is Pipedrive solving and how is that benefiting you?**

It's basically showing my company that I am usually back-to-back busy, but sometimes I have trouble entering things and there have been times when my notes DID NOT SAVE.

  ### 19. PERFECT

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

What I like best about Pipedrive is that it is very user-friendly and easy to navigate. The interface is simple and intuitive, making it easy to manage leads, track deals, follow up with clients, and keep everything organised in one place. I also like how clearly it shows the sales pipeline, which makes it easy to see the progress of each opportunity and know what needs to be actioned next.

**What do you dislike about Pipedrive?**

One thing I dislike about Pipedrive is that some of the more advanced features and customisation options can take a little time to understand. While the platform is very user-friendly overall, certain functions could be made more straightforward, especially for new users. I also feel that some automation and reporting features could be more flexible and easier to customise.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps solve the problem of keeping track of leads, opportunities, follow-ups, and client communications in one place. It gives me a clear view of my sales pipeline, helps me stay organised, and makes it easier to prioritise tasks and follow up with clients on time. This saves me time, reduces the chance of missing opportunities, and helps me manage my sales activities more efficiently.

  ### 20. Configurable and adaptable platform for any business.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Visual Pipelines: The Kanban-style interface gives a clear, instant picture of where every lead and deal stands in the sales process.

Ease of Use: The clean design requires minimal onboarding and avoids the clunky complexity of legacy tools like Salesforce.

Time-Saving Automations: Built-in workflow triggers and activity reminders handle routine repetitive tasks smoothly.

Centralised Integrations: Native syncing with email providers, calendars, and third-party apps keeps all prospect communication in one place.

**What do you dislike about Pipedrive?**

Limited Reporting: Standard reports and custom dashboards lack advanced analytics, which frustrates teams that need deep data segmentation.

Cost of Add-ons: Important features like live chat, web forms, and advanced email campaigns require paid add-ons (LeadBooster or Campaigns), which increase the total price.

 Storing extensive customer history, notes, or non-standard client details is harder compared to larger platforms like Salesforce.

**What problems is Pipedrive solving and how is that benefiting you?**

Scattered Information: Stops customer conversations and history from getting trapped in individual email inboxes.

Low Team Adoption: Eliminates the steep learning curve and over-complication found in legacy CRMs.

Lack of Visibility: Removes the need for managers to constantly ask for status updates by offering a real-time snapshot of every deal in progress.

Manual Admin Work: Cuts down on repetitive tasks through automated workflows and smart activity scheduling.

  ### 21. Pipedrive CRM Review

**Rating:** 3.0/5.0 stars

**Reviewed by:** Neville K. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

What I like best about Pipedrive is its simplicity and visibility. It makes it very easy to understand where opportunities sit within the sales pipeline, what the next action is, and where deals may be getting stuck.

**What do you dislike about Pipedrive?**

The main frustration with Pipedrive is that reporting and data segmentation can sometimes feel more restrictive than they should be. Once you start trying to build more detailed reports across things like location, deal status, ownership, source and customer type, it can take more work than expected to get exactly the view you want.

There are also areas where data hygiene relies heavily on users entering information consistently, so without good internal processes the CRM can become messy fairly quickly. Some of the more advanced automation and reporting features can also feel a little limited compared with more enterprise-focused CRM platforms.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive gives us a central place to manage opportunities, track deal progress and make sure follow-ups do not fall through the cracks. It provides clear visibility across the pipeline, which makes it easier to prioritise opportunities, understand where deals are sitting and identify where additional action is needed.

  ### 22. Pipedrive CRM for Roofing Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Pipedrive is excellent for tracking deal data and activities. The activities feature, especially when set up for a specific pipeline and paired with automations, turns our sales process into clear step-by-step stages. You always know where a deal stands and what the next action is, so nothing falls through the cracks.

**What do you dislike about Pipedrive?**

The email feature is clunky and doesn't compare well to Outlook. Filter setup could also be more user-friendly. Building an activity filter, for example, means working with field names whose behavior isn't obvious, so it takes a fair amount of trial and error to get the result you want. Clearer explanations of what each option actually does would help a lot.

**What problems is Pipedrive solving and how is that benefiting you?**

Before Pipedrive, deals lived across email threads and notes, and follow-ups depended on remembering them. Pipedrive gives us one place where every deal's history, next step, and owner are visible. The activities and automations keep each opportunity moving through a defined process instead of stalling between touches, and I can see at a glance which deals need attention and where each one sits in the pipeline.

  ### 23. Employee that uses this program to report parts and labor to my boss.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I like how I can put parts and services into the work order column without my boss being able to touch it until the job is complete. There is absolutely nothing else I use besides the work order column and the ready to be billed column.

**What do you dislike about Pipedrive?**

The excessive amount of pop-ups that I have to close before I get to doing the one simple task I need to do. I feel most of this program was designed for an unorganized person. Instead of taking the time to fill out the leads and calls, I can just take the time to process the lead right away, call them, and get the sale. I have noticed my other coworker has leads that are over 1000 days old, so either he's not using this properly or he is not following up with the sale. But SERIOUSLY GET RID OF THE POP UPS!!!!!!!!!!

**What problems is Pipedrive solving and how is that benefiting you?**

Excessive billing is kept down a bit.

  ### 24. User Friendly But Lacks Critical Features and Development

**Rating:** 1.5/5.0 stars

**Reviewed by:** Billy E. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Easy user interface for agents to navigate.

**What do you dislike about Pipedrive?**

1. Activity Organization Inside Deals - Inside the deal window, there’s no way to organize or filter activities by type. Instead, you’re presented with one long, sloppy list of every activity that has ever happened on the deal. There should be a better way to separate or filter calls (inbound/outbound), emails, notes, sms or other activity types.

2. Leads and Deals Have Inconsistent Functionality - Leads and deals share the same custom fields, but leads lack much of the functionality available to deals.

For example: Math functions can be performed on deals but not leads. Deals have a changelog, but leads do not. This results in agents stealing leads and other agents editing lead information with no way of tracing who did it.

3. Automations Are Extremely Basic

- The automation system is very limited and does not have proper branching.
- Automations can only be triggered by a single action, which often forces you to create duplicate workflows that perform the exact same function.
- For example, if you have a "Scheduled" stage, you need two identical automations: One for when a deal is created directly in the Scheduled stage and another for when an existing deal is moved into the Scheduled stage.

4. The Platform Is Designed Around Manual Activities Instead of Automated Cadences - The system feels heavily designed around agents manually creating activities rather than businesses running structured, automated follow-up cadences. This makes building even relatively simple sales or follow-up sequences unnecessarily complicated.

5. No Way to Add or Remove Someone From Another Automation - There's no way to add or remove someone from another automation. Because of that, you have to repeatedly check the lead’s status before practically every action in a workflow.

For example, say you have a "New Lead"  cadence that works like this:

Day 1: Create Call 1 → Lead doesn’t answer → Send an email and schedule Call 2 → Call 2 is marked complete → Send another email and schedule Call 3. If the lead is no longer active or has moved to another stage, there’s no way to simply remove them from the original automation. Instead, you have to add a condition such as “If lead still exists” before every subsequent action. Otherwise, the workflow will continue creating Call 3, sending additional emails, and performing the rest of the scheduled actions even though that lead should no longer be receiving them.

6. Custom Address Fields Do Not Include ZIP Codes - Custom address fields use the Google Maps API to prepopulate an address while you type, but the resulting address does not include the ZIP code. Developers have previously stated that this is simply “how the Google API works.” However, I was able to code a solution to retrieve the ZIP code in less than three minutes.

7. Inconsistencies Across the Platform and API - There are numerous inconsistencies throughout both the platform and the API.

For example: Some API endpoints require V1. Others require V2. Data is returned in inconsistent formats depending on the endpoint. Similar objects and functions behave differently throughout the platform.

**What problems is Pipedrive solving and how is that benefiting you?**

It's easy for agents to input data.

  ### 25. Amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

What I like best about Pipedrive is how easy it is to manage multiple pipelines at the same time. It gives me a clear visual overview of where every deal, task, or workflow sits, making it simple to prioritize work and keep things moving efficiently. I also appreciate how intuitive and user-friendly it is, allowing me to quickly track progress, stay organized, and ensure nothing falls through the cracks. Being able to manage multiple streams of work in one place helps me stay productive and maintain strong oversight across different priorities.

**What do you dislike about Pipedrive?**

One thing I dislike about Pipedrive is that you can't link a single email to multiple deals. If an email conversation is relevant to more than one opportunity, you're forced to choose just one deal or manually duplicate information across deals. This can make it harder to maintain a complete communication history, especially when the same client discussion impacts multiple deals at the same time. It creates extra admin work and increases the risk of important information being missed or stored inconsistently.

**What problems is Pipedrive solving and how is that benefiting you?**

Time management

  ### 26. Pipedrive has been a gamechanger for us.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

The visual pipeline is the standout — dragging deals through stages makes the whole sales process easy to see at a glance, and it's genuinely simple to set up without needing an admin or consultant. Custom fields like lead source tracking let us understand where our best deals actually come from, and the activity reminders mean nothing slips through the cracks. It's also easy enough that a small team adopts it without a fight.

**What do you dislike about Pipedrive?**

Reporting and dashboards feel a bit basic once you want to slice the data more than a few ways. We've ended up building our own reports outside the tool to get the view we want. Some of the better automation and insights sit behind higher price tiers, so costs climb as you grow.

**What problems is Pipedrive solving and how is that benefiting you?**

Before Pipedrive we had leads scattered across inboxes and spreadsheets, with no reliable view of what stage anything was at or whose court the ball was in. Pipedrive gives us one place to track every deal from first inquiry through to a signed engagement, so nothing goes cold from being forgotten. The activity reminders and stage view mean we follow up on time and can see at a glance where the pipeline is stuck. Tracking lead source has also shown us which channels actually convert, so we spend our time where it pays off.

  ### 27. Easy to use and adaptive CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bill F. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

This is by far the best CRM I've used. The pipeline page is super clean and easy to understand where deals sit at a glance.<br><br>Tasks make it easy to stay on top of deals and reminders of random follow ups for existing clients.<br><br>Reports are easy to pull.<br><br>Custom fields are again easy and nice to have.<br><br>The search bar! search for ANYTHING with it, not limited to titles or names. and if you can't find something, you can ADD it as a new person/organization for example.<br><br>We've been using it for many years and impressed at all the changes and improvements we see. This team obviously loves their product and wants to improve it.

**What do you dislike about Pipedrive?**

Hard to come up with things I don't like about pipe drive.. I cannot think of a time where I was annoyed using the platform.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeps us on top of our current deals and existing clients.<br><br>Reports that help us identify new revenue vs existing.<br><br>Reminders and the pipeline page is where I spend most of my time on PipeDrive, and I can't think of anything better.

  ### 28. UX friendly, intuitive CRM anyone can learn

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kate S. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

As someone who's only used Salesforce in past positions, Pipedrive is a breath of fresh air. The UI is modern and easy on the eyes, pulling reports is intuitive and the interface is easy to pick up on.

**What do you dislike about Pipedrive?**

It's been difficult to get quick answers for questions. Our account manager is great but it's difficult to book time with them (I have to find an old email with a link to a calendar to find time). Also, unless you have full admin rights it can be hard to do something simple like a free trial of a new feature (you have to request access, admin has to approve, and then admin has to go into user settings and enable the feature). Also, the business card scanning feature in the app has been a neat additional to try, but it desperately needs upgrades (we submitted feedback through our account manager). After you scan the lead and hit save, it takes you back to the main Pipedrive screen and you have to search to find where it went. You also can't tag it to a specific campaign.

**What problems is Pipedrive solving and how is that benefiting you?**

CRM for sales and marketing, and we just started to trial the marketing automations.

  ### 29. Great Product, Moving towards an Excellent Product.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

API Direct Fields that allow easy integration with other software, Flexibility for how you set-up your fields, job deal displays, etc.

**What do you dislike about Pipedrive?**

The Lack of a Boolean Automated Check-List that can be applied to different stages in the pipeline is super critical to stop jobs from continuing down sales funnel without correct documentation. Fields are hard blockers that you can require, but the actual task lists of calling a homeowner, emailing, follow-up, notes, other than data fields is all optional.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves a ton of issues with the Standard CRM where it is robustly built for a singular type of Company, then they try to white-wash it into all different services to bank-roll as much of an audience as possible. This CRM does the exact opposite, it goes wide and is meant to be a universal system that can be slotted into almost any work environment (Specifically Service Based B2B, B2C)

  ### 30. Reliable pipeline backbone — would love deeper AI integrations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Reinaldo R. | CEO | Solutions Architect, Information Technology and Services, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Pipedrive works well as the single source of truth for a fairly complex, multi-stage B2B outreach pipeline. The stage structure is flexible enough to model a real sales cycle with multiple contacts per company, filtering and segmentation make it easy to see exactly where every deal stands, and CSV/XLSX exports are clean and reliable when we need to cross-reference deal data in other tools for reporting or automation.

**What do you dislike about Pipedrive?**

The biggest gap for us is native integration with AI assistants. We currently manage a lot of our outreach workflow by exporting Pipedrive data and manually cross-referencing it with email threads in a separate AI tool — a first-party MCP connector or richer API support for AI agents to read/update deal stages, log notes, and flag stale deals directly would save a lot of manual syncing. It's also hard to see, at a glance, the true "last outbound touch" on a deal when multiple team members are working the same account, since activity is spread across individual logs rather than surfaced clearly at the deal level. More granular fields for tracking cycle position (e.g., which contact and which touch number a deal is on) would also reduce the need to encode that info into stage names.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive gives us a single, authoritative source of truth for a multi-stage B2B partnership outreach pipeline — tracking dozens of active deals across research, multiple rounds of contact outreach, and later-stage proposal/contract stages. Before this, tracking which contact at which company was due for which follow-up was manual and error-prone. Now the pipeline stage tells us exactly where each deal stands, and clean exports let us build reporting and automation on top of that data (including cross-referencing with email activity) without re-entering anything by hand. Net benefit: fewer dropped follow-ups, clearer visibility into pipeline health, and less manual bookkeeping for the team.

  ### 31. I really love working with Pipedrive!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

The visual pipeline and activity-based selling logic are by far the best features. It keeps sales reps focused on the next concrete action rather than getting lost in administrative overhead. The UI is exceptionally clean, intuitive, and quick to adopt for teams that previously relied on spreadsheets or complicated ERPs. Automated follow-up triggers, seamless two-way email sync, and clear stage visibility give management an immediate, realistic picture of pipeline health and deal velocity.

**What do you dislike about Pipedrive?**

While it handles core B2B sales stages flawlessly, advanced reporting and deep cross-pipeline analytics can feel somewhat limited unless you are on the highest tier. Handling complex multi-product quotes or multi-tier pricing often requires third-party add-ons rather than out-of-the-box functionality. Also, the native marketing and campaign tools are relatively basic compared to dedicated outbound/marketing automation platforms.

**What problems is Pipedrive solving and how is that benefiting you?**

Before Pipedrive, deals frequently fell through the cracks due to fragmented communication across emails, spreadsheets, and ad-hoc notes. Pipedrive solved this by enforcing a strict activity-based sales process where no lead sits in the pipeline without a scheduled next step. The biggest business benefit is predictable pipeline velocity and disciplined follow-up routines. It completely eliminated guesswork for management—we can forecast revenue with much higher accuracy and spot deal bottlenecks before they hurt cash flow. It also dramatically cut onboarding time for new sales reps because the qualification stages, playbook fields, and daily tasks are standardized in one place.

  ### 32. Smooth Integration, Easy Setup, and Competitive Pricing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeromy K. | Technology Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2026

**What do you like best about Pipedrive?**

Ease of use from start to finish, especially since it integrates smoothly with our already existing tracking software. We haven’t run into any performance issues so far. The setup process was also well supported by our rep, who helped confirm pricing and accounts before we even got off the call.

Pricing was competitive and better than anything else we reviewed. I haven’t had a chance to use any of the AI smart tools yet, but I’m confident it will work for us too, given how well everything else has gone.

**What do you dislike about Pipedrive?**

Haven't run across anything yet that has been an issue for us

**What problems is Pipedrive solving and how is that benefiting you?**

the ease of use for lead creation and follow up, especially with a company with a smaller physical footprint

**Official Response from Jorge R.:**

> Hi Jeromy,

Thank you for sharing your feedback!

We're glad to hear that Pipedrive has been easy to use from setup through daily use, and that it integrates smoothly with your existing tools. 
It's also great to know that you had a positive onboarding experience and found the pricing competitive.

We're happy to hear that Pipedrive is making lead creation and follow-ups easier for your team. 
We hope you enjoy exploring the AI tools as you continue using the platform!

Thank you for choosing Pipedrive!

Best regards,
Pipedrive Team

  ### 33. I am manager of the entire company.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I love Pipedrive and everything except things described below.

**What do you dislike about Pipedrive?**

I am absolutely disappointed in the fact that Pipedrive is not allowing me to set up 1 specific timezone for all users in the entire company. My team is multi national and everyone has own timezone. When a user outside of the US is adding an activity past midnight his own time, then my reports show this data in the future! Because we operate in the US. I hate this and this is one of the features that I am going to look for in CRM when my company grows bigger. 

I am not a programmer and such. However I was able to learn how to set up Pipedrive myself over the years. Right now I have a lot of automations that work. But some of them fail from time to time, so now I am afraid that if I change something the work process will be hurt, so I accept the fate and I reactivate automations from time to time so they are not deactivated while the work process. I wish Pipedrive had a separate team that would log in to my account and make it all work. Right now Pipedrive only can have an online call where managers guide me. But what I have can't be fixed in 1 hour, it takes a lot more time and knowledge.

Everything else is nice and I love Pipedrive's feature.

**What problems is Pipedrive solving and how is that benefiting you?**

Clients management, teams work, statistics, almost everything we need in business.

  ### 34. Pipedrive has been my go to for seven years!

**Rating:** 5.0/5.0 stars

**Reviewed by:** kate w. | Owner/designer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I love Pipedrive because it’s simple and intuitive to use, while still being powerful enough to do everything I need. They’re constantly improving the platform and adding useful new features without making it feel more complicated or overwhelming. It’s a great balance of functionality and ease of use.

**What do you dislike about Pipedrive?**

I wish the email functionality within Pipedrive were a little more robust. I use it as my primary email client, so I’d love to see more of the features you’d typically find in a dedicated email app, such as access to spam, the ability to create custom folders for organizing and archiving emails, Better inbox rules/filters and attachment management.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive serves two important purposes in my business. It functions as a CRM where I can keep track of repeat clients, their information, and past communication, while also helping me manage my custom order workflow from start to finish. Having both customer information and order management in one place keeps me organized, streamlines my process, and makes it much easier to keep track of where every custom order stands.

  ### 35. Intuitive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

It is easy to understand and figure out. It keeps things simple, and doesn't add unnecessary layers that makes it complicated like other CRMs.

**What do you dislike about Pipedrive?**

My main thing I dislike about Pipedrive is not being able to pull a history record for a certain deal. For example, if I'm calling 50 people throughout my CRM about a "Deal" or listing I have for a property at abc Street, I can easily tag the Deal to the person in the notes, and that notes then can also be found in the Deal, along with anyone else whose been called on and tagged, but that list itself can't be easily downloaded or exported.

This matters to my team because we share the progress and direct feedback with out clients and share the notes so they can see first hand how the market is responding to their property.

This seems like a silly, easy fix that hasn't been figured out in Pipedrive yet. It's does all these amazing things, but it does not allow for the notes that already exist underneath a Deal to be easily downloaded.

**What problems is Pipedrive solving and how is that benefiting you?**

Before Pipedrive, people would be missed because a simple task was forgotten or missed. I appreciate Pipedrive highlighting a contact when no task is schedules.

  ### 36. Easy to use, clean interface with great features for customer tracking and communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shane D. | Customer Experience Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Pipedrive is very easy to use with all of the functionality that I need to track the businesses and people that I communicate with. All of the information I need is available with a quick search and the ability to create saved filters has been a big time saver when it comes to running some of the processes that I need to run to keep our data accurate and up to date.

I can easily find communications that I have sent to clients in the past and the ability to set reminders has saved me on more than one occasion. I also like the ability that others can see the historical information for when I am away or in a call and unable to speak.

The ability to add user defined fields has also been a huge asset. We have been able to track information that is not natively tracked in Pipedrive. We can now track information specific to reports that we want to run related to churn. These help us to determine who we need to reach out to when churn inevitably happens to try and mitigate it or learn from it.

**What do you dislike about Pipedrive?**

So far, I haven't come across anything that I truly dislike about Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

With a team that has multiple members, it is not always the same person that deals with any given client. Pipedrive allows us to see what each other has discussed with a Client so that we can reply with certainty if someone happens to be out of the office or unable to reply. We can also keep our client information up to date with ease so that we can be certain what we are looking at is likely the most up to date information available to us.

  ### 37. Perfectly easily to visualise your workload

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darya P. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

It is so easily intuitive. I don't need to guess where things may be or if I'm in the right area for the thing I'm doing. Everything is easily signposted and notated. The other great joy is that it is all colour coded. If a task is overdue, it's red (as it should be). Everything pops up linked so I don't have to fish for the deal it is trying to ping me for. Every note is in the same place so all team members are on the same page.

**What do you dislike about Pipedrive?**

I don't love how I can't automate emails to go out once a deal reaches a particular amount of days of pending. I also wish it would set a task when I move it from one pipeline to the next.

**What problems is Pipedrive solving and how is that benefiting you?**

I am a sales rep so I HAVE to be on top of all the clients' wants and Pipedrive lets me see all of them in one space. It is so easy to remember who someone is when it's all in one singular place.

  ### 38. Client Success made manageable!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

love how easy it is to manage my sales pipeline and keep track of where each prospect is in the process. The visual layout makes it simple to organize leads, schedule follow-ups, and prioritize opportunities. It helps me stay organized and ensures potential clients don't fall through the cracks.

**What do you dislike about Pipedrive?**

Some of the reporting and customization features could be more intuitive. Certain workflows require too many clicks, and I'd love to see more advanced automation included without needing additional upgrades. It can also take some time to set everything up efficiently for a specific sales process.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me stay organized by keeping all my leads, client interactions, and follow-up activities in one place. It makes managing my sales pipeline easier, helps me prioritize opportunities, and ensures no potential clients fall through the cracks. This saves me time, improves my follow-up consistency, and allows me to focus more on building relationships and closing sales.

  ### 39. Overall an ok experience, with some frustrations.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I like the Activites view. It's important for me to see what my day/week looks like as I prioritize tasks*.

**What do you dislike about Pipedrive?**

*I asterisked task because the only way we can assign enough relevant detail is by actually making activities not actual tasks. The "Tasks" in PipeDrive need to come a lot further and then it would be a really powerful project management tool as well.

(Not screaming but caps for importance). I STRONGLY DISLIKE THE FORCED POP UPS PIPEDRIVE HAS WHEN I LOG IN. Example include:

The pop for this very feedback. It greyed out my whole screen and forced me to either click the button or x.

Other times the pop ups are about events or seminars.

Nothing makes me want to stop using PipeDrive more than being forced to stop my workflow to check a mandatory ad.

If these we're discreet popups in the corner I'd click out of curiosity and also not feel angered by being forced to address it.

I could understand this if it were a "free" version of PipeDrive but it's not.

**What problems is Pipedrive solving and how is that benefiting you?**

For my use case I need to manage a lot of ongoing projects with sensitive timelines. It does allow me to do this to a decent extent.

The purpose dropdown below doesn't even actually list list as a purpose.

  ### 40. Pipedrive is the best CRM system, with no close second.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I spent over 25 years using various CRM systems before finding Pipedrive, and I can say without hesitation: this is the best CRM I have ever used, and it is not close.

Before Pipedrive, I was on Salesforce, and it was a genuine source of frustration. Salesforce is bloated, rigid, and requires an army of consultants just to make basic changes. Every small adjustment felt like a project. I was extremely disappointed with the experience and knew there had to be something better.

Pipedrive changed everything. It is highly modifiable, so I can shape the system around how I actually work instead of forcing my process into someone else's rigid template. It connects seamlessly with Outlook, so my email and my pipeline finally live in the same place without manual syncing or workarounds. And getting contacts in from Sales Navigator is effortless through a very affordable connector, built by a company that provides genuinely excellent customer service.

Here is the real proof: Pipedrive is so intuitive and so well designed that I have never once had to contact their support team. Not once, since the day I started using it. When a product is that easy to use, that says everything.

If you could see how seamless and comprehensive my CRM has become through Pipedrive, you would not even consider another platform. After 25-plus years of using CRM systems, this is the one I recommend without reservation.

**What do you dislike about Pipedrive?**

I believe the following would be relatively easy to build, but at a coding level, maintaining it could turn out to be a nightmare for your staff. If calendar sync could recognize matching categories between Outlook and Pipedrive, so that not everything transfers back and forth, that would be fantastic. Right now sync is one-way (Pipedrive to Outlook), and only certain activity types carry over, which already tells me category-level control is technically possible. Also, if activities created in Pipedrive could populate Tasks in Outlook (again, recognizing matching categories), and tasks created in Outlook could populate in Pipedrive, the two-way street would be complete.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is solving the problem of fragmented relationship management across multiple, very different lines of business. I run capital raises, real estate deals, and an ongoing outreach and events pipeline, all with different stakeholders, different stages, and different follow-up cadences. Before Pipedrive, that kind of complexity is exactly what pushed me toward something as heavy as Salesforce, assuming I needed an enterprise-grade tool to handle it. Pipedrive proved that assumption wrong.

The custom pipelines let me track a capital raise, a deal negotiation, and an outreach sequence side by side without forcing them into the same rigid structure. The Outlook integration means nothing falls through the cracks between email and my pipeline, so a contact I am nurturing does not go cold just because a conversation happened over email instead of inside the CRM. And because it is so easy to configure, I am not dependent on a developer or an admin every time my process evolves. I make the change myself, the same day.

The benefit is that I spend my time on the relationships and the deals, not on managing the tool. That is the whole point of a CRM, and Pipedrive is the first one that has actually delivered on it for me.

  ### 41. Great CRM for Managing Leads and Sales Follow-Ups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I like how easy Pipedrive makes it to organize leads, track follow-ups, and see exactly where each opportunity is in the sales process. The pipeline view is very user-friendly, and it helps our team stay on top of calls, appointments, and next steps without letting leads fall through the cracks.

**What do you dislike about Pipedrive?**

I wish Pipedrive had stronger built-in tools for project management, scheduling, inventory, and post-sale operations. It works very well as a CRM, but once a deal is won, we often need other systems to manage installations, jobs, equipment, and service-related tasks.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep all of our leads, follow-ups, and sales opportunities organized in one place. It makes it easier to track each customer from the initial inquiry through qualification, assessment, and closing. The biggest benefit is having a clear view of the pipeline so we know which leads need attention, what the next step is, and where each opportunity stands. This helps us respond faster, stay consistent with follow-ups, and reduce the chances of losing potential customers.

  ### 42. Easy to Use CRM That Helps Us Stay on Top of Every Opportunity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Pipedrive is intuitive, easy to navigate, and gives us a clear view of our sales pipeline. We use it to manage clients, track opportunities, organize contacts, schedule follow-ups, and monitor project progress. The customization options and automation features help keep our team organized and ensure nothing falls through the cracks.

**What do you dislike about Pipedrive?**

While Pipedrive is highly customizable, setting up more advanced automations and workflows can take some time. There are also features that require higher-tier plans, but overall the platform provides excellent value and continues to improve.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep all of our client and project information organized in one place. We use it to track sales opportunities, manage customer relationships, schedule follow-ups, and monitor project progress from initial inquiry through completion. Before implementing Pipedrive, it was more difficult to keep track of communications and next steps across multiple clients and projects. Having a centralized CRM has improved visibility, increased accountability, and helped ensure that no opportunities or customer requests fall through the cracks.

  ### 43. Upsides Many, Downsides Few. Love Pipedrive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

My favorite feature is the email tracking feature. Being able to see the communication between your team members and customers/leads is super helpful in planning a proper sales approach. Helps you see how engaged and interested a customer is or isn't. Loved being able to attach an activity to a deal within a person or business; super helpful.

**What do you dislike about Pipedrive?**

I wasn't too thrilled about the merge feature; granted I don't think it was all Pipedrive's fault. Backend made it hard to deactivate an account or customer. I.E. if a customer went inactive and was reactivated the newly active account would get lost in the dust due to the contacts being tied to old acct. Nonetheless it was an easy work around; Merge feature worked great unless this specifically happened.

**What problems is Pipedrive solving and how is that benefiting you?**

Customer response and feedback. You can see when they call and send emails 97% of the time so you can truly gauge interest and activity with leads and accounts.

  ### 44. Pipedrive is a handy CRM tool to help keep companies organized and on track with deals/leads.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

1. The receptive and quality team pipedrive clearly utilizes and how they handle user requests is greatly appreciated. It's been 2 years that we have used PD and we love the constant updating and new features. 
2. We love the custom features that are offered and look forward to seeing more role out for projects. We use pipedrive quite differently than it may have been intended (all deals are manager territory to watch over a file, the projects are for us processors to actually process each file) and we appreciate the flexibility the PD platform allows. 
3. Projects in general has been a fantastic tool for our company and how we manage our workload differently than other title companies.

**What do you dislike about Pipedrive?**

1. The activities and tasks cannot be seen in one view, you have to click at the top of the activity page and it pulls up a separate view of tasks. If these were combined or at least split one screen, we would be able to actually use tasks. Since they do not pull into the same screen and our entire team works out of the "activities" page directly when reviewing and processing items for the day, it renders the tasks useless majority of the time. We love the dependency option for tasks but are completely unable to use them until they're better merged with the activity page. My thought; one central "to do" list page with both tasks and activities would solve this entirely. 
2. There are now two different calendar structures when editing dates for activities, when you make an activity in a project it pops up with the normal sunday-saturday calendar, but when you are editing an activity in a project it pops up with a monday-sunday. small detail that has proven confusing and disorganizing. 
3. The outcome customization is amazing but we would love to see one roll out for the general activity type with options to mark an item as "pending response" when it's still due that day but can't be resolved quite yet.

**What problems is Pipedrive solving and how is that benefiting you?**

Mostly tracking and organization of our files, it helps so much with communication.

  ### 45. Highly Customizable & Helps Keep You Organized

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Ability to keep a data base that is highly searchable of all clients. Customized fields. Automations.

**What do you dislike about Pipedrive?**

Lack of ability to hide "canned" fields. Lack of flexibility with reports/dashboard. You have to create a filter for each type of record. Labels are not consistent across records. You have to export data to Excel to analyse. Lack of ability to query data with AI - you have to export results to Excel and use another AI tool to build analysis, query statistics, etc. We do a semi-annual analysis on our clients demographics, services they use, retention, etc. We cannot do this within Pipedrive. We need executive data analysis and reporting of client demographics, service usage, retention, etc. That said, we don't use your platform true to it's purpose. We don't consider the last stage as a deal was closed. Instead, we use your platform to track leads, sales and IN PROGRESS service after a deal was won, and then when we ended a service agreement or completed the client's project. We wish Pipedrive allowed for flexibility to allow us to track data for "IN PROGRESS WON" deals - not just closed deals.

**What problems is Pipedrive solving and how is that benefiting you?**

It is a main hub where we keep a record of clients and what products/services they have used, are using and sales we are pursuing.

  ### 46. It's been helpful to track my leads and conversions.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

My favorite part about Pipedrive is the ability to keep track of my leads and the ability to set follow up tasks to keep in touch with them. The automations are also a HUGE help with keeping up my member retention.

**What do you dislike about Pipedrive?**

The thing I struggle with the most is keeping track of my regular email inbox. Not ALL of my emails need to be tracked with pipedrive, so I end up using my regular email more instead of staying in touch through pipedrive. Sometimes this leads me to lose track of my official tracking because I'm already doing it manually in my inbox. I don't always remember to come back to check off tasks or set new ones. It would be helpful to have a connection built into my gmail to be able to see tasks or set tasks in both locations.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is helping me keep track of my members and where they're at in their journey with us without using a spreadsheet. Takes the manual work out.

  ### 47. A feature-rich CRM with a clean, intuitive interface and a fast pace of new development.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

The interface is clean and uncluttered. What also stands out is the pace of development: new features are released regularly, and they tend to be practical improvements rather than gimmicks. On top of that Pipedrive is very open and allows us to connect to different systems.

**What do you dislike about Pipedrive?**

My main criticism concerns the level of administrative control. As an admin, I have very little say over what users install: anyone can add third-party apps from the marketplace or connect external AI tools without any approval step, and there is no way for me to restrict or even properly monitor this. From a data protection and security perspective that is a real concern, especially when you are handling client data.

The second point is the enforcement of required fields. Mandatory fields are far too easy for users to bypass – on contact level in particular they are not consistently displayed or visually flagged, so people simply do not notice them. The result is incomplete data that we then have to clean up afterwards. Proper, visible enforcement across all entity levels would save a lot of administrative effort.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive gives us a clear, shared overview of all sales activities. The pipeline view makes it immediately visible where each opportunity stands, what the next step is and where things are stalling. The second benefit is data management.

  ### 48. Elite CRM with a standout pipeline view, but some features aren’t as intuitive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Micah L. | Project Management and Owner, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I love the visual pipeline. It’s by far one of Pipedrive’s biggest advantages over other CRMs. It just has a better pipeline view, it’s that simple. I also need to be able to seamlessly manage my contacts in an organized and understandable way, send them emails quickly and easily, and apply those contacts to a pipeline so I can move deals forward and make more money. Workflow automation has saved some time in moving contacts forward in the pipeline and reminders about follow ups. The AI has been helpful when I need information/data fast but don’t know where to find it, and it’s sometimes useful for helping me stay on top of my deals better.

**What do you dislike about Pipedrive?**

I’ve had some challenges because I don’t think some of these features are as intuitive as they could be for a CRM that is otherwise elite. Also, the AI hasn’t been as helpful in revenue generating moments.

**What problems is Pipedrive solving and how is that benefiting you?**

It’s made it easier to track and manage deals with the pipeline view. I’ve saved some time moving contacts forward in the pipeline and getting reminders about follow ups. The AI helps me find information/data fast when I’m not sure where to look, and it helps me stay on top of my deals better.

**Official Response from Jorge R.:**

> Hi,

Thank you for sharing such detailed feedback!

We’re glad to hear that the visual pipeline is helping you manage deals, contacts, and follow-ups more effectively. It’s also great to know that workflow automation and reminders are saving you time, while AI is helping you quickly find information and stay on top of your deals.

We appreciate your feedback about some features not feeling as intuitive as they could be, as well as your experience with AI in revenue-generating moments. We understand how important it is for these tools to be both easy to use and valuable in day-to-day sales activities, and we’ll share your comments with the relevant teams.

Best regards,
Pipedrive Team


  ### 49. Good CRM that keeps improving

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jessica J. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

I have found Pipedrive to be reliable, intuitive, and very easy to use. The user interface is straightforward and well designed, so there is very little learning curve compared with other CRM platforms.

I also regularly use the email campaign feature, which has been consistently reliable and easy to manage. Overall, Pipedrive provides the functionality I need without unnecessary complexity, making it an effective tool for managing both customer relationships and email communications.

**What do you dislike about Pipedrive?**

The importing and exporting features could be significantly improved. It can be challenging to import or export data in the specific formats needed, which adds unnecessary complexity when managing email lists and preparing reports. Greater flexibility and a more intuitive process for working with data would make Pipedrive considerably more effective.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps organize and manage a large database, making information easy to find and access when needed. The mobile app is also very useful, allowing me to stay connected and productive while traveling or working away from the office. Having convenient access to important information on the go has made Pipedrive a valuable tool for managing day-to-day activities.

  ### 50. Good system with a very well laid out deal view and good support to match.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 17, 2026

**What do you like best about Pipedrive?**

Besides liking the overall look of how deals are presented, Pipedrive has three things that drew us towards it. A full working email inbox that links to deals and contacts with those emails also being inside the deals and contacts. Rotting deals highlights deals in the pipeline that have not been updated for a set period of time and that time can be set per swimlane. Lastly, each tile in the swimlane shows if an activity is pending, due or past. It's been really helpful for users that may not be the best at know what to do next. Theres also a good contacts timeline and a new meeting recording feature is baked in as of this week which looks very promising and is included in the plan.

**What do you dislike about Pipedrive?**

Communication about deals needs improvements including some browser notifications. There is a notes feature that works well as a communication method with user mentions but then the user is notified only in Pipedrive web. If that browser is not in the foreground, you will likely miss the notification. Notifications do show through the Pipedrive mobile app notification and if you use Slack or Teams you can see a notification as well but that takes you away from where you are working, the web browser. The biggest issue though is that even if the intended user sees the notification in the browser, when looking at a deal, comments are collapsed by default and users are likely to miss the response. Secondly, a Smart Doc feature for quotes, proposals and anything an organization would need eSigned is done well, however, there is no way to save the esigned fields with the template, receivers claim they do not receive the doc because it comes from Pipedrive and when the receiving party does receive the docs, there is a scary warning that opens about being tracked making the whole smart docs process mostly unhelpful.

**What problems is Pipedrive solving and how is that benefiting you?**

Having a single source of truth and keeping on top of ongoing deals while knowing what the team is up to.


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 2 comments, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) - 3 comments, 1 upvote
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-22+18%3A48%3A47+-0500&secure%5Bsession_id%5D=0e8e834a-65f5-4302-a7fc-ecb02f84f969&secure%5Btoken%5D=0ef8331551de06012e8512131e7b4105243228ed464974360d12dcea7e5dc2ec&format=llm_user)

## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management
- Contract/License Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics
- Email Management
- File Management
- Deal Management

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
- Workflow Management
- Opportunity Management
- Sales Pipeline Management
- Reporting/Analytics
- Calendar Management
- Pipeline Management
- Content Management
- Communication Management
- Visual Analytics
- Template Management
- Predictive Analytics
- Document Management
- Channel Management
- Commission Management
- Field Sales Management

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Customizations**
- Email Platform Integration
- Email Scheduling
- Real-Time Notifications
- Email Categorization
- Templates
- Third-Party Integrations

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting/Tracking
- Sales Reports
- Incentive Management

**Generative AI**
- Generative AI

**Additional Functionality**
- Contact Management
- Email Marketing
- Drag & Drop
- Drip Campaigns
- Workflow Management
- Customizable Fields
- Monitoring
- CRM
- Team Management
- Click Tracking
- Subscription Management
- Activity Dashboard
- API
- Location Tracking
- Customer Segmentation
- Geolocation
- Customizable Branding
- Activity Tracking
- Data Import/Export
- Mailing List Management
- Campaign Management
- Email Management
- Audience Targeting
- Reporting/Analytics
- AI Copilot
- Email Distribution
- Email Reminders
- Autoresponders
- Engagement Tracking
- Event Triggered Actions

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support
- Third-Party Integrations
- Social Media Integration
- Customer Support
- Multi-Channel Social Integration

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Administrative**
- Third-Party Integrations
- Employee Structure
- Behavior Monitoring

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Additional Functionality**
- Generative AI
- Gamification
- Real-Time Updates
- Employee Reward Programs
- Employee Management
- Ongoing Performance Tracking
- Benchmarking
- Commission Management
- For Sales Teams/Organizations
- Performance Metrics
- Sales Planning
- Single Sign On
- Performance Management
- Forecasting
- Quota Planning
- Accounting
- Workflow Management
- Compliance Management
- User Management
- Rewards Points
- Organizational Charting
- AI Copilot
- Access Controls/Permissions
- Customizable Branding
- Milestone Tracking
- Territory Management
- Performance Appraisal
- Calendar Management
- Alerts/Notifications
- Sales Onboarding & Training
- Employee Recognition
- Reporting/Analytics
- Ratings/Reviews
- API
- Feedback Management
- Training Management
- Goal Management
- Assignment Management
- Lead Scoring
- Search/Filter
- Electronic Signature
- Collaboration Tools
- Kanban Board
- Email Management
- Commenting/Notes
- Data Import/Export
- Prospecting Tools
- Interaction Tracking
- Product Catalog
- Live Chat
- Sales Pipeline Management
- Appointment Scheduling
- Email Templates
- Event Triggered Actions
- Transfers/Routing
- Activity/News Feed
- Lead Management
- Revenue Management
- Document Management
- Task Management
- File Sharing
- Mobile Access
- Reminders
- Mobile App
- Call Logging
- Workflow Automation

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation
- Mobile Access
- Lead Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Third-Party Integration
- Internal Chat Integration
- Collaboration Tools
- Prospecting Tools
- Real-Time Data

**Generative AI**
- Generative AI
- Proposal Generation

**Generative AI**
- Generative AI

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Calendar/Reminder System

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration
- Third-Party Integrations

**Additional Functionality**
- Search/Filter
- Alerts/Notifications
- Data Import/Export
- Lead Capture
- Batch Processing
- Email Tracking
- Tagging
- Pipeline Reports
- Drag & Drop
- Segmentation
- Customizable Fields
- Role-Based Permissions
- Interaction Tracking
- CRM
- Document Storage
- AI Copilot
- Contact Database
- Referral Tracking
- Quotes/Estimates
- Multi-Channel Communication
- Lead Qualification
- Marketing Automation
- Email Templates
- Sales Reports
- Customer Journey Mapping
- Reminders
- Lead Scoring
- Data Security
- Customizable Reports
- Calendar Sync
- For Startups
- Performance Metrics
- Sales Trend Analysis
- For iPad Devices
- Customizable Templates
- Activity Tracking
- Reporting & Statistics
- For Mac Devices
- Landing Pages/Web Forms
- Lead Nurturing
- Gamification
- Prioritization
- Web-based Deployment
- Softphone
- Single Sign On
- Customer Database
- Event Triggered Actions
- Mobile App
- Email Sequences
- Customer Segmentation
- Lead Assignment
- For Small Businesses
- Live Chat
- Business Card/Badge Scanning
- Data Visualization
- Customer Social Profiles
- Social Promotion
- Monitoring
- Engagement Tracking
- Social Media Monitoring
- Customer Engagement
- Sentiment Analysis
- Brand Tracking
- Audience Targeting
- Workflow Automation

**Additional Functionality**
- Personalization
- Autoresponders
- Customer Segmentation
- Newsletter Management
- AI Copilot
- WYSIWYG Editor
- Engagement Tracking
- Preview Functionality
- Email Tracking
- Email Campaign Management
- Landing Pages/Web Forms
- Customizable Branding
- Lead Capture
- Mobile Optimization
- Customer Journey Mapping
- ROI Tracking
- Activity Dashboard
- Customizable Fields
- Reporting/Analytics
- Click Tracking
- List Management
- GDPR Compliance
- Subscriber Management
- Email Sequences
- Campaign Scheduling
- Event Triggered Actions
- Multi-Language
- Template Management
- Customizable CTAs
- Real-Time Analytics
- Dynamic Content
- CAN-SPAM Compliance
- Multi-Channel Marketing
- HTML Editor
- Contact Management
- Drip Campaigns
- Campaign Analytics
- Product Recommendations
- Image Library
- Workflow Automation

## Top Pipedrive Alternatives
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