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Paperform Reviews & Product Details

Paperform Overview

What is Paperform?

Paperform is a flexible online platform that helps small businesses and teams simplify work and get more done. It’s a single destination where they can make sales, take bookings, communicate with customers, and put manual processes on autopilot. The powerful editor is built from the ground-up for anyone to use, with nearly unlimited customization and advanced workflows baked in, so they can build the beautiful solutions they need, their way. From small projects to running entire companies, Paperform is the digital Swiss Army Knife powering thousands of businesses around the globe.

Paperform Details
Languages Supported
English
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Product Description

Paperform is an online tool that enables anyone to easily create beautiful forms, payment or product pages that feel truly yours.


Seller Details
Seller
Paperform
Year Founded
2016
HQ Location
Sydney, AU
Twitter
@PaperformCo
1,480 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®

Dean M.
DM
Overview Provided by:
Co-Founder at Paperform

Recent Paperform Reviews

Jacob L.
JL
Jacob L.Small-Business (50 or fewer emp.)
5.0 out of 5
"Awesome form tool to create surveys and collect customer data!!"
Being able to collect names and emails using a survey is super helpful for my email marketing to new potential customers
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Simple to use but highly customizable"
The forms can use all your branding, fonts, design, and the questions themselves can use advanced logic. Paperform has connections to Stripe and Za...
DZ
Dani Z.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy and beautiful"
I've researched and used a few other solutions before discovering Paperform, and so far Paperform has been the only one that offered features and i...
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Paperform Media

Paperform Demo - Homepage
Paperform is a digital Swiss Army Knife for small businesses
Paperform Demo - Theme Customization
Customize text font, weight, size, color, headings, background images, and more, as well as change the general styling of questions and other UI elements, and even add custom CSS.
Paperform Demo - Analytics Dashboard
Turn insights into actions with built-in analytics.
Paperform Demo - Integrations
Paperform connects to 3,000+ popular apps and services
Paperform Demo - Editor
Intuitive free-text and drag-and-drop functionality
Paperform Demo - eCommerce Capabilities
Collect payments, manage orders and sell anything you want, whether it's physical products, digital files or a subscription.
Answer a few questions to help the Paperform community
Have you used Paperform before?
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Video Reviews

42 Paperform Reviews

4.5 out of 5
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42 Paperform Reviews
4.5 out of 5
42 Paperform Reviews
4.5 out of 5

Overall Review Sentiment for PaperformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Paperform?

The forms can use all your branding, fonts, design, and the questions themselves can use advanced logic. Paperform has connections to Stripe and Zapier making it easy to collect payments and update our CRM. We use for our application form on our website. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

Wish there were webhooks for partial applies. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

Form is branding and has API, webhooks to our 100+ systems. Fits into our tech stack and easy enough to use for non-technical staff Review collected by and hosted on G2.com.

DZ
Product Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Paperform?

I've researched and used a few other solutions before discovering Paperform, and so far Paperform has been the only one that offered features and integrations that tend to all of my needs. I usually work with very long and complex forms and Paperform's simple interface makes it a lot easier. Also, Paperform communicates really well with Zapier, which was one of my main issues before I started working with it. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

When I need to ask questions that have a lot of multiple-choice answers, it would be nice to have more customization options, like a dropdown with a search bar and such. I would also like to have an option to keep partial submissions for responders in case they lose connection or can't answer everything all at once, so they can start where they left off instead of having to start all over again. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

Paperform has an easy interface and its section break tool makes a long questionnaire seem not so daunting, which optimizes the user experience. When I discovered Paperform, I needed a platform that could send information automatically to Airtable (through Zapier) and that was easy to figure out, big plus! Review collected by and hosted on G2.com.

Kuvam M.
KM
Vice President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Paperform?

We use paperform for all our projects. We use it daily and have integrated it with Zulip Chat, our internal communication platform. The whole interface is fantastic, and before using paperform, I couldn’t think we could do so much from just a form builder software. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

I dont dislike anything about paperform. I think the price is on the higher side, which limits a lot of small organizations from using it. It will be great if it can come up with better pricing for nonprofits. Review collected by and hosted on G2.com.

Recommendations to others considering Paperform:

If you have the money and are looking for a good form builder and survey option, go for paperform. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

Paperform is helping us solve a lot of problems. Since we operate virtually, we have been able to develop agreements and MoUs through the platform. We also use it for practicing daily check-in with our employees. Paperform is excellent for conducting surveys as you can personalize the entire form. Review collected by and hosted on G2.com.

Jacob L.
JL
Producer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Paperform?

Being able to collect names and emails using a survey is super helpful for my email marketing to new potential customers Review collected by and hosted on G2.com.

What do you dislike about Paperform?

The cost is a little high. I pay the $24 a month right now. I am just starting a business and the cost is a little high when I'm not making a lot of income. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

It helps me collect new potential customer data to use for email marketing. Review collected by and hosted on G2.com.

Sally S.
SS
Creative Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Paperform?

Paperform is easy to use and functional. And when I've been stuck on something, I can usually turn to Paperform as they already have a solution. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

Sometimes I ask for an obscure feature (auto calculating ages, for example), which isn't available. But also, they are always improving and updating. Review collected by and hosted on G2.com.

Recommendations to others considering Paperform:

I believe that the cost plus the features make this a very reasonable product. I absolutely feel like I am getting my money's worth. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

Paperform is a fantastic service.

I was an early adaptor of Paperform after a long and extensive search to find a reasonably priced form system that I could use. At the time, I was beginning my own design/marketing business, and I knew that forms were an integral part of what I needed to offer to clients. One of my clients was a medical clinic, and we were able to take the intake form and set it up as an online form. Using the question logic Paperform has incorporated, I was able to ask and point the client with the form to precisely the right questions to get the information necessary. I could even get a signature if the patient were under 18 years of age. It was magical.

I've now begun my career as a social worker, and I'm incorporating Paperform into my practice and of my agency. The flexibility and ease is a plus as I navigate a new job and improve the sites for my agency. We're now able to take applications online for proctor (foster) parents and those who wish to help the kids in our program.

I recently completed a site launching a new service and we needed to take payments online. As we are a small business with not a lot of overhead dollars, I try to reduce the costs as much as possible. I didn't want to pay our site provider extra for an e-commerce site, and I struggled with how I was going to incorporate the payment into the website without any extra costs. And then I had a brain flash where I realized that Paperform has already solved this issue. I was able to integrate my payment process into the form and then embed the form into my site. Paperform to the rescue!

Another essential aspect of Paperform is that they are responsive. If I had any trouble, they contacted me back, and we were able to work through whatever issue I was having. If I asked for a feature that wasn't yet available, they would respond with a timeframe of when they felt they would be able to add it in. Since they are a small company, they can't incorporate everything I ask for, but I think their tasking priorities are fair.

I'm in the US, and they are in Australia, and I've never had any issues with response time (within a day, usually) or connectivity issues. Review collected by and hosted on G2.com.

Helen K.
HK
Marketing and Communications Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Paperform?

We love how easy it is to create forms -- from using their pre-built templates to even creating them from scratch. The templates are easy to customize, albeit with some limits (such as only two columns for questions side-by-side), but it does everything else so well that those limits are a non-issue. Their customer service is also phenomenal, and so easy to reach them via the corner chat if I ever run into problems. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

I would love the ability to apply our brand colors and fonts automatically to a new form even after selecting a template. But it is easy enough to change everything over that it isn't a HUGE issue. But it would be a nice-to-have feature. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

We use Paperforms for student registration, lunch orders, and the signing of waivers and forms required for running a non-profit school. We will also be using it for collecting donations for fundraiser campaigns and hoping to create a tuition quote generator. Review collected by and hosted on G2.com.

Bryan M.
BM
Marketing Strategist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Paperform?

I like the clean design and user interface. Also, the Google Sheets and Activecampaign integrations allow us to automate a number of tasks. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

There's not much for me to complain about but I do wish we could set up on our own domain. Review collected by and hosted on G2.com.

Recommendations to others considering Paperform:

With Paperform your forms will have a very clean, document-like design that you can customize with videos and images. Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

We're able to streamline lead capture, automate signature collection, and build simple apps using Paperform and its integrations. Review collected by and hosted on G2.com.

Diego Q.
DQ
Customer Success Regional Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Paperform?

Paperform ease of use relies on being able to create complex yet straightforward forms. I really like how at the beginning, it seems that it's a blank page, but as soon as you get the hang of it, you can add logic jumps and integrations. Comparatively to Typeform, I've seen better response rates because people are used to the Google Forms formula and Paperform does that but even better. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

I'm pretty happy with what I have accomplished with Paperform; maybe the one thing would be that the learning curve was a bit longer than when I used Typeform and that I can't seem to find how to archive instead of delete Forms. I ended up creating a Folder. Review collected by and hosted on G2.com.

Recommendations to others considering Paperform:

It depends: do you like more flashy yet weirdly flowing forms just as Typeform? or do you like reliable and good looking forms like Paperform? Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

We are being able to store critical information for our customers' onboarding processes.

We are using it as the last part of the pass-down from Sales to Customer Sucess. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
EH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Paperform?

Provides easy access (with a lot of templates) to create good-looking and easy-to-access forms. Also provides shortcodes to pull or display data at different locations in notifications and confirmation emails. Review collected by and hosted on G2.com.

What do you dislike about Paperform?

Does not provide a recurring form serial number, so one has to put a time stamp to distinguish Review collected by and hosted on G2.com.

Recommendations to others considering Paperform:

If you want to have an ID for each form entry then use a time and date stamp shortcodes Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

Letting the web users quickly send us booking requests online. Sending them automated notifications and integrating the form data with hubspot and google apps Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Paperform?

Intuitive and ease of use

But less ecommerce oriented

The Cons is the lack of Klaviyo EP Integration. you must use Zapier for this at an additional fees (paying for tasks) Review collected by and hosted on G2.com.

What do you dislike about Paperform?

Lack of direct integration WITH ecommerce ESP and ecommerce Helpdesks.

The essential integration with KLAVIYO is not available (vs Typeform)despite the increase of pricing (more than doubled) Review collected by and hosted on G2.com.

Recommendations to others considering Paperform:

Good aervive overall Review collected by and hosted on G2.com.

What problems is Paperform solving and how is that benefiting you?

Typeforn is offering direct integration with Klaviyo

And this is the must have integration if you need to build quizzes and more other ecommerce marketing and surveys stuffs Review collected by and hosted on G2.com.