Convertkit Reviews & Product Details

I’ve been using ConvertKit for a while now, and I can honestly say it’s one of the most creator-friendly email marketing tools out there. What I love most is how easy it is to get started — everything from setting up forms to creating automations feels intuitive. The interface is clean and straightforward, so even if you’re not super technical, you’ll find your way around quickly. Review collected by and hosted on G2.com.

If I had to point out one thing that could be improved, it would be the pricing for smaller creators. The free plan is great to start with, but once you begin scaling, it can get a bit pricey compared to other tools. Also, I’d love to see more flexibility in lead magnet options in the starter plan. Review collected by and hosted on G2.com.

The combination of email marketing and sales of products and services is powerful, and when you add the Creator Network for recommendations you have a winning combination. Easy to use and to implement upon start up, with plenty of apps to connect with your other software integrations. Review collected by and hosted on G2.com.

The minimum paid tier just went up in price quite significantly, causing some distress among the user base. However, the services are still valuable, and I use them at least weekly to build my user base. Review collected by and hosted on G2.com.

I love ConvertKit’s user-friendly interface, making it simple and efficient for me to use from the get-go. The setup was extremely easy, and the seamless integration with systems like Gmail is a big plus for me. I appreciate the email marketing automation, visual builders, and subscriber management tools, which enhance my workflow significantly. The platform’s pricing is competitive compared to others, offering great value for the capabilities it provides, which is vital for my budget. I particularly benefit from ConvertKit's powerful tools for email and digital product marketing, as well as its support for e-commerce through customizable forms and landing pages. Review collected by and hosted on G2.com.

I think the color gradient of the interface could use some improvement. Review collected by and hosted on G2.com.

What is most helpful about ConvertKit is its straightforward interface in discovering the number of features, excellent customer service, and ease of integration with the website host. It i The sftware allows seamless implementation of email list to the website. It's a strong email provider option as it allows greater trust and verification. Therefore, each newsletter is more likely to be organised as a subscription and less likely to be seen as spam. Such an excellent service. Review collected by and hosted on G2.com.

I wish the introductory version offered a greater variety of lead magnet options, as it currently feels limited to only creating a newsletter. Review collected by and hosted on G2.com.

ConvertKit strikes a great balance between being full-featured and easy to use. Setting up campaigns, automations, and managing subscribers is intuitive, even for someone without a technical background. The UI is clean, and the learning curve is minimal, which makes it a go-to tool for creators and marketers alike. Review collected by and hosted on G2.com.

The more advanced features—like deeper automation and better reporting—are locked behind the highest-tier plans. It would be nice to see more flexibility or tiered access for growing users who aren’t quite ready for enterprise level pricing. Review collected by and hosted on G2.com.

I used it BEFORE they switched to Kit. It was my first switch from MailChimp and I liked the interface, how you can schedule emails and and understand the metrics easily. I am interested in going back to it since you can now sell through the platform at 0 cost (asides from the transaction fee). Review collected by and hosted on G2.com.

I didn't like how clunky it was in terms of the design. I like writing emails in the most basic format because I personally find it easier to read as opposed to all these "themed" emails. It kept distracting me from creating content that was high quality because it had me focused on the design (but I think that might be a me issue, not a converkit issue). Review collected by and hosted on G2.com.

I like how easy it is to connect with my audience. ConvertKit keeps things simple, helps me stay organized, and lets me send the right message at the right time. Review collected by and hosted on G2.com.

Sometimes it feels too limited when I want to customize things more deeply. The design options and integrations could be more flexible. It gets the job done, but I’ve hit a few walls. Review collected by and hosted on G2.com.

It's the most up to date email marketing program out there! Not only that, they offer something no other program offers, a way for creators to discover others. They built in a creators network. Review collected by and hosted on G2.com.

I think they could streamline some things like rules and automation as it seems like they pretty much do the same thing so it can get confusing when trying to figure out which one to use or what one you actually used. Review collected by and hosted on G2.com.

After all, a valid platform heading in the right direction. They offer a variety of templates. There is a good level of automation, but you can tweak everything manually as well. Good for creators of all sorts of speakers, lecturers etc. Review collected by and hosted on G2.com.

It's hard or impossible to automize sending previous newsletters to newly added people to the sequence. Review collected by and hosted on G2.com.

Some of their features are great but they don't make up for their inept support staff. Review collected by and hosted on G2.com.

ConvertKit's support team is an absolute disaster. Their representatives seem incapable of critical thinking and are stuck in a loop of scripted responses, regardless of the actual problem.

Having an advanced technical skills, we carefully documented the challenges we were experiencing with their product. A reasonable company would have attempted to recreate the steps and troubleshoot. But not Convertkit. So, we did it for them--provided detailed screenprints and explanations to walk them through it--even submitted a Loom video. Surprisingly, even when presented with clear visual evidence, they refused to acknowledge it at all and stuck with their false and irrelevant responses. By the way, they could not back up anything they said with evidence). Made us want to ask, "so your eyes are lying to you?" after we provided concrete evidence that contradicted their explanations.

We had to deal with 8 or 9 different support staff members, none of whom bothered to read our trouble tickets (we were asked the same simple questions repeatedly). Okay, we wrote those beautiful, step-by-step emails to you because we had nothing else to do. Are they all robots who read from a script and are afraid to deviate from said script, even if it means failing to acknowledge the actual problem and help the customer?

If you value your time and sanity, stay far away from ConvertKit. We found a new email marketing company today after the disaster we experienced with ConvertKit over the last 6 days -- we wasted at least 14 people hours over this period. Review collected by and hosted on G2.com.