# Paperform vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user satisfaction, with many praising its intuitive interface for creating and completing surveys. Users appreciate how easy it is to track results, making it a preferred choice for data collection and feedback forms.
- **Users say** that Paperform stands out for its exceptional customer support, with specific mentions of quick and professional assistance. This has made it a reliable option for teams that value responsive help when building forms.
- **Reviewers mention** that while SurveyMonkey has a broader range of features and higher overall ratings, Paperform offers a unique flexibility in form design, allowing users to incorporate their own branding and easily embed forms, which is a significant advantage for those focused on aesthetics.
- **According to verified reviews** , SurveyMonkey's extensive library of templates and question types makes it easier for users to get started quickly, whereas Paperform users appreciate the ability to customize forms extensively, though they may find the initial setup slightly more complex.
- **G2 reviewers highlight** that SurveyMonkey's reporting and analytics capabilities are robust, providing users with valuable insights into their data. In contrast, while Paperform offers solid analytics, some users feel it could be enhanced further to match the depth found in SurveyMonkey.
- **Users report** that both platforms are easy to use, but Paperform has a slight edge in ease of administration and setup, with many users noting that it feels intuitive and straightforward, especially for those who prioritize a seamless form-building experience.



| | Paperform | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 82 | 23,544 | 
| **Largest Market Segment** | Small-Business (88.3% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Free | Contact Us | 

---
## Top Pros & Cons

### Paperform

Pros:
- Ease of Use (14 reviews)
- Customer Support (13 reviews)

Cons:
- Limited Customization (3 reviews)
- Expensive (2 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | Paperform | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.3 (58 reviews) | 9.0 (20670 reviews) | 
  | **Ease of Use** | 9.3 (66 reviews) | 9.2 (20788 reviews) | 
  | **Ease of Setup** | 9.2 (52 reviews) | 9.0 (8123 reviews) | 
  | **Ease of Admin** | 9.5 (34 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.5 (52 reviews) | 8.6 (14663 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (33 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 9.4 (59 reviews) | 7.7 (20212 reviews) | 

---
## Pricing

### Paperform

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals and small teams just getting started with Paperform.

Key Features:
- Unlimited Forms
- 30 Submissions a Month
- 1 User

[Browse all 5 editions](https://www.g2.com/products/paperform/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 193 |

#### Feedback Management

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (149 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (169 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | 8.7/10 | 20 |
| **SurveyMonkey** | 8.3/10 | 1702 |

#### Survey Management

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.2 (19 reviews) | 9.0 (1500 reviews) | 
| **Question Types** | 9.4 (19 reviews) | 8.9 (1442 reviews) | 
| **Templates** | 8.6 (18 reviews) | 8.6 (1358 reviews) | 
| **Survey Distribution** | 8.2 (17 reviews) | 8.9 (1418 reviews) | 

#### Survey Customization

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 9.5 (18 reviews) | 8.4 (1169 reviews) | 
| **Branding** | 9.0 (18 reviews) | 8.2 (1205 reviews) | 
| **Multimedia Support** | 8.8 (19 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 8.0 (16 reviews) | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.7 (19 reviews) | 8.6 (1413 reviews) | 
| **BI Tools Integration** | 7.9 (15 reviews) | 8.0 (945 reviews) | 
| **Data Exporting** | 9.1 (17 reviews) | 8.5 (1266 reviews) | 
| **Permissions** | 8.6 (18 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | 8.3 (10 reviews) | 7.6 (147 reviews) | 
| **Proactive Assistance** | 8.5 (10 reviews) | 7.7 (151 reviews) | 
| **Decision Making** | 8.3 (10 reviews) | 8.0 (151 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | 9.4/10 | 35 |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | 9.3 (27 reviews) | 8.6 (209 reviews) | 
| **Conditional Logic** | 9.7 (30 reviews) | 8.3 (194 reviews) | 
| **Multi-page Forms** | 9.5 (28 reviews) | 8.7 (214 reviews) | 
| **Design** | 9.2 (31 reviews) | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | 9.3 (28 reviews) | 8.3 (173 reviews) | 
| **Offline Capability** | Feature Not Available | 7.6 (151 reviews) | 
| **Notifications** | 9.7 (23 reviews) | 8.3 (197 reviews) | 
| **Payments** | 9.3 (27 reviews) | 7.8 (150 reviews) | 
| **Mobile Forms** | 9.2 (24 reviews) | 8.5 (205 reviews) | 

---
## Categories
**Shared Categories (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Survey Software](https://www.g2.com/categories/survey)


**Unique to SurveyMonkey (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Paperform | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 88.3% | 36.5% | 
| **Mid-Market** | 6.5% | 34.1% | 
| **Enterprise** | 5.2% | 29.4% | 

### By Industry

#### Paperform

- **Marketing and Advertising:** 12.2%
- **Consulting:** 6.8%
- **Computer Software:** 6.8%
- **Non-Profit Organization Management:** 6.8%
- **Retail:** 4.1%
- **Professional Training & Coaching:** 4.1%
- **Health, Wellness and Fitness:** 4.1%
- **Education Management:** 4.1%
- **Financial Services:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 45.9%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Paperform

- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (998 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5146 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Tally](https://www.g2.com/products/tally-forms-tally/reviews) — 4.9/5 stars (129 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (328 reviews)
- [WPForms](https://www.g2.com/products/wpforms/reviews) — 4.7/5 stars (969 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5146 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (998 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Paperform

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/paperform-vs-surveymonkey)