# Paperform vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and clean design. One user noted, "I find SurveyMonkey easy to use," highlighting its accessibility for creating effective surveys quickly.
- **Users say** that Paperform stands out for its exceptional customer support, with one reviewer praising the responsiveness and professionalism of their support team. This level of assistance can be crucial for users who may need help navigating the platform.
- **Reviewers mention** that SurveyMonkey's extensive library of templates and strong AI assistance allows users to create polished surveys in minutes, making it a preferred choice for those who value efficiency and quality in survey design.
- **According to verified reviews** , Paperform offers impressive flexibility in form building, allowing users to deploy their own branding and easily integrate third-party tools. This adaptability is particularly beneficial for businesses looking to maintain a consistent brand image.
- **G2 reviewers highlight** that while SurveyMonkey has a higher overall satisfaction score, Paperform's ratings for ease of setup and admin tasks are notably strong, indicating that users find it straightforward to get started and manage their forms effectively.
- **Users report** that SurveyMonkey's recent updates and features, such as the ability to provide a screenshot after survey completion, enhance the user experience, while Paperform's focus on design and user experience keeps it competitive, especially for those who prioritize aesthetics in their forms.



| | Paperform | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 86 | 23,531 | 
| **Largest Market Segment** | Small-Business (87.7% of reviews) | Small-Business (36.4% of reviews) | 
| **Entry Level Price** | Free | Contact Us | 

---
## Top Pros & Cons

### Paperform

Pros:
- Ease of Use (14 reviews)
- Customer Support (13 reviews)

Cons:
- Limited Customization (3 reviews)
- Expensive (2 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | Paperform | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.3 (62 reviews) | 9.0 (20665 reviews) | 
  | **Ease of Use** | 9.3 (70 reviews) | 9.2 (20782 reviews) | 
  | **Ease of Setup** | 9.3 (56 reviews) | 9.0 (8133 reviews) | 
  | **Ease of Admin** | 9.5 (34 reviews) | 8.9 (7620 reviews) | 
  | **Quality of Support** | 9.5 (55 reviews) | 8.6 (14660 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (33 reviews) | 8.8 (6670 reviews) | 
  | **Product Direction (% positive)** | 9.4 (60 reviews) | 7.7 (20203 reviews) | 

---
## Pricing

### Paperform

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals and small teams just getting started with Paperform.

Key Features:
- Unlimited Forms
- 30 Submissions a Month
- 1 User

[Browse all 5 editions](https://www.g2.com/products/paperform/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 191 |

#### Feedback Management

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.7 (145 reviews) | 
| **Segmentation** | Not enough data | 8.1 (142 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (154 reviews) | 

#### Feedback Analysis

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.2 (139 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (139 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (133 reviews) | 

#### Feedback Sources

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (142 reviews) | 
| **Surveys** | Not enough data | 9.1 (166 reviews) | 
| **Social Media** | Not enough data | 7.8 (133 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (132 reviews) | 

#### Generative AI

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (125 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (77 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | 8.8/10 | 22 |
| **SurveyMonkey** | 8.3/10 | 1706 |

#### Survey Management

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.2 (19 reviews) | 9.0 (1497 reviews) | 
| **Question Types** | 9.4 (21 reviews) | 8.9 (1429 reviews) | 
| **Templates** | 8.6 (18 reviews) | 8.6 (1344 reviews) | 
| **Survey Distribution** | 8.2 (17 reviews) | 8.9 (1407 reviews) | 

#### Survey Customization

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 9.6 (19 reviews) | 8.4 (1155 reviews) | 
| **Branding** | 9.0 (19 reviews) | 8.2 (1188 reviews) | 
| **Multimedia Support** | 8.9 (21 reviews) | 8.1 (1056 reviews) | 
| **Multilingual Surveys** | 8.0 (16 reviews) | 8.1 (888 reviews) | 

#### Survey Insights

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.8 (21 reviews) | 8.6 (1398 reviews) | 
| **BI Tools Integration** | 7.9 (15 reviews) | 8.0 (928 reviews) | 
| **Data Exporting** | 9.2 (18 reviews) | 8.5 (1247 reviews) | 
| **Permissions** | 8.7 (19 reviews) | 8.4 (1120 reviews) | 

#### Agentic AI - Survey

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | 8.3 (10 reviews) | 7.5 (142 reviews) | 
| **Proactive Assistance** | 8.5 (10 reviews) | 7.7 (147 reviews) | 
| **Decision Making** | 8.3 (10 reviews) | 8.0 (148 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | 9.4/10 | 39 |
| **SurveyMonkey** | 8.3/10 | 239 |

#### Customization

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | 9.3 (30 reviews) | 8.6 (201 reviews) | 
| **Conditional Logic** | 9.7 (30 reviews) | 8.3 (186 reviews) | 
| **Multi-page Forms** | 9.5 (28 reviews) | 8.7 (206 reviews) | 
| **Design** | 9.2 (32 reviews) | 8.6 (220 reviews) | 

#### Additional Functionality

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | 9.3 (28 reviews) | 8.3 (165 reviews) | 
| **Offline Capability** | Feature Not Available | 7.7 (143 reviews) | 
| **Notifications** | 9.7 (23 reviews) | 8.3 (189 reviews) | 
| **Payments** | 9.3 (27 reviews) | 7.7 (142 reviews) | 
| **Mobile Forms** | 9.2 (24 reviews) | 8.5 (197 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Paperform** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Paperform | SurveyMonkey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Survey Software](https://www.g2.com/categories/survey)


**Unique to SurveyMonkey (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Paperform | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 87.7% | 36.4% | 
| **Mid-Market** | 7.4% | 34.2% | 
| **Enterprise** | 4.9% | 29.4% | 

### By Industry

#### Paperform

- **Marketing and Advertising:** 11.5%
- **Consulting:** 6.4%
- **Computer Software:** 6.4%
- **Non-Profit Organization Management:** 6.4%
- **Education Management:** 6.4%
- **Retail:** 3.8%
- **Professional Training & Coaching:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Financial Services:** 2.6%
- **Food & Beverages:** 2.6%
- **Other:** 46.2%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Paperform

- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5320 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Tally](https://www.g2.com/products/tally-forms-tally/reviews) — 4.9/5 stars (136 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (473 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (331 reviews)
- [WPForms](https://www.g2.com/products/wpforms/reviews) — 4.7/5 stars (971 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5320 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (473 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)

---
## Top Discussions

### Paperform

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/paperform-vs-surveymonkey)