--- title: Orum Reviews meta_title: 'Orum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1095 reviews by the users' company size, role or industry to find out how Orum works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1095 scale: '5' date_modified: '2026-08-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Orum Reviews **Vendor:** Orum **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,095 ## About Orum Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. ## Orum Pros & Cons **What users like:** - Users appreciate Orum's **ease of use** , with a friendly interface that enhances speed and productivity during calls. (288 reviews) - Users commend Orum for its **high efficiency** , boosting productivity and streamlining the calling process significantly. (255 reviews) - Users appreciate Orum for its **time-saving capabilities** , significantly enhancing productivity and streamlining cold calling processes. (239 reviews) - Users value Orum for its **boosted productivity** , easy setup, and effective dialing capabilities that enhance team efficiency. (181 reviews) - Users value the **speed and efficiency** of Parallel Dialing in Orum, enhancing their productivity in sales calls. (147 reviews) - Setup Ease (123 reviews) - Easy Setup (117 reviews) - Integrations (110 reviews) - Helpful (109 reviews) - Productivity Increase (92 reviews) **What users dislike:** - Users report **call issues** with Orum, including connectivity problems and incorrect prospect matching affecting their experience. (102 reviews) - Users find the **missing features** like direct call transfer and search flexibility to be limiting for their workflow. (68 reviews) - Users experience **connection issues** with Orum, leading to frustration and potential loss of engagement with prospects. (60 reviews) - Users experience **integration issues** with Orum, finding it challenging to sync data from other platforms effectively. (42 reviews) - Users find **dialer limitations** frustrating, particularly the inability to make one-off calls and access past notes easily. (32 reviews) - Inaccurate Data (30 reviews) - Users report persistent **software bugs** that disrupt calls and complicate usage, leading to frustration with the service. (28 reviews) - Users report **slow loading issues** and frequent timeouts, which disrupts calls and leads to frustration with the service. (27 reviews) - Users find **dialer issues** limiting as it only supports English-speaking numbers and complicates multi-dialing tasks. (26 reviews) - Poor User Experience (26 reviews) ## Orum Reviews ### 1. Great for Cold Calls, Needs Improved Contact Management **Rating:** 3.0/5.0 stars **Reviewed by:** William H. | SDE, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Orum?** I use Orum for cold calling prospects, and it's great because I get a lot of pickups through it, partly due to its clean numbers, so it doesn't come up as spam possible. It has a pretty good UI and shows all last activity through Outreach, with the MCP servers and connectors working very well. It's also really compatible with Outreach, which makes the whole process better by pulling up all past interactions, providing a good idea of what's happened before. This compatibility helps streamline my workflow by taking the thought process out of knowing who the prospects are. **What do you dislike about Orum?** I would like Orum to have a direct tag or sequence that makes it easier to manage contacts without having to rely on the existing tagging system, which I find limited. A dedicated bucket for organizing prospects would be really useful, but the current system doesn’t provide an accessible way to create effective sequences. Also, the issue of bad data, partly related to Outreach, is something I frequently complain about. **What problems is Orum solving and how is that benefiting you?** I appreciate Orum's clean numbers, which reduce spam risk and increase my call pickups. It's compatible with Outreach, which streamlines my prospect management by showing past interactions and simplifies my cold calling process. ### 2. Salesforce integration is excellent, but APJ data coverage holds it back **Rating:** 3.0/5.0 stars **Reviewed by:** Nate L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2026 **What do you like best about Orum?** The Salesforce integration is the standout for us. My team lives in Salesforce daily, and being able to pull a report straight into a calling list saves real time. Calls are logged automatically, so reps aren't dialling, then switching tabs to log activity manually. That admin time adds up fast across a team. The live listening feature has also become a genuine coaching tool. Being able to drop into calls in real time makes feedback faster and more specific than reviewing recordings after the fact. **What do you dislike about Orum?** Two things worth flagging if you're evaluating. First, no Groove integration. My team prospects across multiple tools, and Orum sitting outside that workflow means we're working in silos. It creates friction and fatigue, and it's been a consistent sore spot. Second, and this matters if you run an APJ team: mobile number coverage in the region is limited. Most of my reps don't get the data quality that makes the dialer worth it, so we're not seeing the full value of the tool. If your team is US-based this probably won't affect you, but for APJ-heavy teams it's a real limitation to factor into the decision. **What problems is Orum solving and how is that benefiting you?** For managers, Orum solves the visibility problem. Activity tracking gives you a clear view of dial volume and connect rates without chasing reps for updates, and the live listening means coaching happens in the moment rather than in a scheduled call review a week later. If you manage a distributed team, that combination is genuinely useful. For reps, the core value is cutting out the busywork loop: finding the next contact, dialling manually, then logging the call in the CRM. Orum collapses that into one motion, so more of the day goes to actual conversations instead of admin. That said, how much of this benefit you realise depends heavily on your region. For our APJ team, gaps in data coverage and functionality mean we're only capturing part of this value today. Teams in better-covered markets will likely get much more out of it. ### 3. Speeds Up Cold Calling but Needs Spam Call Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Kyowa C. | Outside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Orum?** I like Orum because it makes cold calling faster and more efficient, which helps me book meetings. I appreciate the AI notes feature that takes notes during calls, allowing me to come back later to see what was discussed and what actions need to be taken. The notes list all the important things I ask for, such as email and phone number, so if I misheard something, I can double-check. It's also nice how Orum integrates with our CRM, logging our calls and activities. **What do you dislike about Orum?** I have heard sometimes the calls come up as spam, although I am unsure about this. **What problems is Orum solving and how is that benefiting you?** I use Orum for making a good amount of cold calls, and it makes the process faster and more efficient. The AI notes are really helpful for reviewing important call details like emails and phone numbers later. ### 4. SDR **Rating:** 3.0/5.0 stars **Reviewed by:** Dawson L. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Orum?** It allows myself and my org to make phone calls en masse to our prospects from a very easy to use and easy to understand platform. The support from Orum team is very responsive. **What do you dislike about Orum?** Orum does not accurately tell you the whether or not your phone number is marked as spam. There are multiple occasions where prospects have informed me that their call screener said I was a different business or of a different name. Very frustrating especially in a world where connects are growing more and more rare. **What problems is Orum solving and how is that benefiting you?** 1. Saves me from having to use my personal phone number 2. Allows me to make multiple callas at once. 3. Integrates directly into Outreach and Salesforce ### 5. Effective Cold Calling with Room for CRM Integration Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Sabrina F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Orum?** I like that everything is in one place with Orum, and having AI assist to help coach me through calls is really helpful. It helps me go back and reflect on how I can improve my skills in cold calling. The initial setup was pretty easy, which was a nice bonus. **What do you dislike about Orum?** I have issues with the integration with the CRM HubSpot, as it sometimes doesn't work as it should importing my tasks. I believe it could use improvement. **What problems is Orum solving and how is that benefiting you?** I use Orum for cold calling. It helps keep everything organized in one place and the AI assist feature coaches me through calls, allowing me to go back and reflect on how I can improve. ### 6. Connectivity Issues and Hard-to-Find Transcripts Hold It Back **Rating:** 2.5/5.0 stars **Reviewed by:** Alex R. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Orum?** The power dialer function and auto voicemails. **What do you dislike about Orum?** Connectivity issues and not showing the transcripts easily like other platforms. **What problems is Orum solving and how is that benefiting you?** Helping me make dials. ### 7. Friendly Account Managers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Orum?** I enjoyed how friendly our account managers were, they were on top of answering questions, helping us understand Orum, and helping find solutions to our concerns. **What do you dislike about Orum?** I haven't used it long enough to dislike it; however, I wish there was a way to be able adjust the time between each dial. It pushed through the calling list very quickly **What problems is Orum solving and how is that benefiting you?** Being able to go through more cold calls to get ahold of people that are interested in partnership with AAPC ### 8. Promising Features Hampered by Bugs and UI Issues **Rating:** 3.0/5.0 stars **Reviewed by:** c m. **Reviewed Date:** December 16, 2025 **What do you like best about Orum?** I like that Orum is fast and enables productivity. Some of the tech features like enrichment and boost connect can be really helpful. Number enrichment looks for more accurate numbers for prospects, making it easier to get in touch with people. Boost connect can be helpful when it results in a higher connect rate. Additionally, the initial setup was very easy. **What do you dislike about Orum?** Some of the UI is clunky and can be prone to bugs and errors. Our team connect rate has actually gone down from using mostly Orum. I think the numbers they use could be more frequently monitored to make sure they are not flagged as spam numbers. **What problems is Orum solving and how is that benefiting you?** I use Orum to eliminate the slow and time-consuming manual dialing process. It speeds up my work and boosts productivity. The tech features like number enrichment and boost connect can be really helpful, making it easier to reach prospects and potentially improve connect rates. ### 9. AE **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Orum?** I can make quick calls, so it's easy to get through accounts **What do you dislike about Orum?** I do not like the UI and I do not like that I have to dial in to a session to make 1 dial. **What problems is Orum solving and how is that benefiting you?** Slow cold calling, now easier to touch more accounts/contacts. ### 10. Less busywork + more time talking = more fruitful conversations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Orum?** Orum makes call blocks way more productive. The auto dialer helps me get to more live conversations without wasting time on voicemail and no answers. It keeps me in a steady rhythm, is easy to use, and the workflow feels simple enough that I can focus on the conversation instead of admin. **What do you dislike about Orum?** Occasionally call quality or connectivity can be inconsistent, and I wish the reporting were a bit deeper and easier to slice by list, cadence, or outcome. Also, the area codes could have a few more to them in the US (ex: no AZ area codes). It is not a dealbreaker, but those are the main areas I would love to see improve!!! **What problems is Orum solving and how is that benefiting you?** Orum solves the “too much time spent dialing, not enough time spent talking” problem. The auto dialer helps me get through call blocks faster, reduce dead time between attempts, and reach more live conversations in the same window. Net, it makes outbound more consistent and efficient and helps me create more pipeline without adding hours to my day. ### 11. Fast Power Dialing, But the Interface and Support Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Orum?** Quick powerdialing, able to switch from calls very easily **What do you dislike about Orum?** The interface is not user-friendly, customer support is very subpar, and it lacks a lot of filters like other similar products in the market **What problems is Orum solving and how is that benefiting you?** Orum's powerdialing allows the sales team to contact more prospects. Also, it's integration with Hubspot is very useful as the summary of the call notes are easy to reference ### 12. Orum review **Rating:** 3.0/5.0 stars **Reviewed by:** Luke H. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Orum?** It does save some time with dialing a lot of people and hasn't been too difficult to use. **What do you dislike about Orum?** I wish there was a way to look up accounts to dial prospects in a certain account, or import more people from outreach to orum who may not already be there. **What problems is Orum solving and how is that benefiting you?** I wouldn't say I really had problems with dialing before. But this does save time. ### 13. Easy to Use, But UI and Features Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Owen J. | Pipeline Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Orum?** I appreciate how easy it is to use, especially with the auto dialer feature and the large number of calls I am able to make. **What do you dislike about Orum?** The user interface was not very impressive, and I found it lacking in features when compared to other options available on the market. **What problems is Orum solving and how is that benefiting you?** It's easier to use than making calls through Outreach or Salesloft. ### 14. Parallel Dials and Call Monitoring Make Collaboration Easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Orum?** I like that you can do parallel dials, hop in rooms with people, and listen to other peoples calls! **What do you dislike about Orum?** Everything's been pretty straight forward. **What problems is Orum solving and how is that benefiting you?** being able to make hundreds of sales calls in a day easily, at the same time, with people on my team. ### 15. Quick and Easy Dialing, But Some Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Orum?** I liked Quickly dialing numbers and the ability to skip or move calls if needed **What do you dislike about Orum?** Creating the lists can be difficlut- if we could use campaigns or other options like task lists it would be easier **What problems is Orum solving and how is that benefiting you?** Orum quickly dials so the number of outgoing calls is high ### 16. Efficient Call Automation, But Spam Labeling Is an Issue **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Orum?** How frequent it calls people and switching automatically after a voicemail **What do you dislike about Orum?** Numbers come up as spam and may not be able to reach prospects with the new IOS **What problems is Orum solving and how is that benefiting you?** Getting able to reach out to prospects via phone call at a faster pace ### 17. Not such a good experience. **Rating:** 3.0/5.0 stars **Reviewed by:** Juan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Orum?** I don't truly have an answer for this question **What do you dislike about Orum?** We felt like a number on a computer. It was complicated to resolve any issues with their team. **What problems is Orum solving and how is that benefiting you?** It helped our company generate leads. ### 18. I use orum every day to complete my call tasks in an efficient manor **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Orum?** It takes the manual process off your plate and lets you get through a targeted list much quicker than if you had to manually dial. **What do you dislike about Orum?** It somethings gets hung up on dial tree's so those people get stuck in a step and you have to manually move them on **What problems is Orum solving and how is that benefiting you?** Speed and tracking It allows team leaders to monitor call activity and allows the users speed to get through lists to enable them to do other things in there day **Official Response from Parker Tinsley:** > Hey there, thanks for this feedback! We are always looking for ways to increase the way Orum automates the dialing experience and this is definitely one that we are aware of. If you have access to Orum's Parallel Dialer, you'll be able to program Orum's AI to automatically navigate dial trees for you: https://support.orum.com/hc/en-us/articles/4408884773777-DIAL-TREE-FAQs#What%20does%20it%20mean%20to%20program%20a%20dial%20tree ### 19. Orum for faster outreach **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Orum?** I like that orum allows me to get through call tasks faster. It also will automatically mark off dial trees and failed numbers, so I don't waste my time. **What do you dislike about Orum?** Sometimes, Orum doesn't always talk with Outreach the best. It can cause people to get stuck in one spot of a sequence unless I manually go through and move them forward. **What problems is Orum solving and how is that benefiting you?** It allows me to hit my metrics quicker and allows me to save time during the weekly call tasks that I have. ### 20. Talroo Review **Rating:** 3.0/5.0 stars **Reviewed by:** Allison H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Orum?** I like the efficiency to Orum and many of the features, like being able dial through contacts quickly. **What do you dislike about Orum?** That my Outreach dials do not always disposition when the auto dialer is being used in Orum. **What problems is Orum solving and how is that benefiting you?** It is helping with getting through outbound calls quicker. **Official Response from Arial Haser:** > Thanks for your feedback here, Allison. Sounds like you've ran into some trouble using Orum and Outreach together. Our support team is always here to help - you can reach out to them directly through the platform. You may also reach out directly to your dedicated Customer Success Manager to help with specific workflow questions! ### 21. Spotty Connectivity, but extremely useful for getting through tasks **Rating:** 3.0/5.0 stars **Reviewed by:** Celeste B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Orum?** I love the speed at which I can get through my call tasks, really easy to make lists from sequences, and it feels good powering through! Perfect for organizations where you need a lot of dials **What do you dislike about Orum?** If you have Bluetooth headphones, good luck. About every 15 calls would drop for me, and I could only occasionally get LinkedIn to pop up with the outreach profile **What problems is Orum solving and how is that benefiting you?** Helps with KPIs and blazing through call tasks ### 22. Decent tech **Rating:** 3.0/5.0 stars **Reviewed by:** Michael J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Orum?** Parallel dials is great, and the ability to set a region specific number **What do you dislike about Orum?** No way around gatekeepers, unlike Connect and Sell **What problems is Orum solving and how is that benefiting you?** Faster dialling, more conversations **Official Response from Noah Sarno:** > Hi Michael, we are glad you are enjoying Orum's Parallel Dialer! Since Orum relies on AI as opposed to human agents, this will significantly increase the speed and quantity of your dials, but we realize you still may hit some gatekeepers, and it sounds like that is what is happening here. We recommend if you do hit a gatekeeper, use our remove function to remove the number from that prospect to avoid calling it again but keep in mind this won't remove the prospect from your CRM. https://support.orum.com/hc/en-us/articles/12438431152017-Removing-numbers-for-prospects- ### 23. Ran into some technical complications but it is very efficient for cold prospecting. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Orum?** How quickly you can get through your calls. **What do you dislike about Orum?** When it doesnt pull in the contact info sometimes. **What problems is Orum solving and how is that benefiting you?** getting my numbers up on daily prospecting. **Official Response from Arial Haser:** > We appreciate your feedback here and are glad to hear you're crushing through your dials! If you are experiencing contact information not pulling into Orum from your selected integration, we recommend reaching out to our support team directly through our in-app chat or your dedicated Customer Success Manager. ## Orum Discussions - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment - [View Orum pricing details and edition comparison](https://www.g2.com/products/orum/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A50%3A30+-0500&secure%5Bsession_id%5D=6b83587b-6a0e-40df-9843-2d9c8e3de514&secure%5Btoken%5D=78b86c976264d76a9c70d95a3d5ecfba2332fef707b36d509cffd1c613bdcb31&format=llm_user) ## Orum Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - 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[Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) ## Orum Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Communication** - Instant Messaging - Activity Feed - Notifications - User Directory - Online Status of Coworkers **Dialing Options** - Preview Dialing - Progressive Dialing **Office Customization** - Personal Offices **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Guest Tools** - Guest Links **Productivity Tools** - Calendar Management - Document Management - Project Management - Content Management - Workflow Management - Email Management - Contact Management - File Management - Meeting Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Collaboration Tools** - Availability Status **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Virtual Workspaces** - Autonomous Task Execution **Additional Functionality** - API - @mentions - Commenting/Notes - Reminders - Customizable Branding - Collaboration Tools - Surveys & Feedback - Progress Tracking - Single Sign On - Discussions/Forums - Activity Dashboard - AI Copilot - Data Import/Export - Third-Party Integrations - Reporting & Statistics - Audio Calls - Search/Filter - Calendar Sync - Drag & Drop - Generative AI **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - 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