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# Koncert vs Orum Comparison - What are their main differences?

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KoncertOrum[+ Add Product](#)

Reviews

**Koncert** [

4.6/5(420)

](https://www.g2.com/products/koncert/reviews#reviews)

**Orum** [

4.6/5(1,099)

](https://www.g2.com/products/orum/reviews#reviews)

Pricing

**Koncert**
Free Trial

**Contact Us** · Melody

**Orum**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Koncert**
\<1 monthFaster

Based on 31 responses

**Orum**
1 month

Based on 46 responses

Return on Investment

**Koncert**
7 months

Based on 23 responses

**Orum**
6 months1 month sooner

Based on 39 responses

Perceived Cost

**Koncert**
$$$$$

**Orum**
$$$$$

Average Discount

**Koncert**
15%4% more

**Orum**
11%

 ![Koncert](https://images.g2crowd.com/uploads/product/hd_favicon/196d43356741f7dcb207bc51ce548407/koncert.svg "Koncert")

 ![Orum](https://images.g2crowd.com/uploads/product/hd_favicon/6bf5290d7105a15f2987432c21df102c/orum.svg "Orum")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Koncert**
[
Time-saving (56)
](https://www.g2.com/products/koncert/reviews?filters%5Bsentiment_snippet%5D=1711209&qs=pros-and-cons#reviews)[
Efficiency (46)
](https://www.g2.com/products/koncert/reviews?filters%5Bsentiment_snippet%5D=1711244&qs=pros-and-cons#reviews)[
Call Issues (35)
](https://www.g2.com/products/koncert/reviews?filters%5Bsentiment_snippet%5D=1711658&qs=pros-and-cons#reviews)[
Dialer Issues (28)
](https://www.g2.com/products/koncert/reviews?filters%5Bsentiment_snippet%5D=1710896&qs=pros-and-cons#reviews)

**Orum**
[
Ease of Use (288)
](https://www.g2.com/products/orum/reviews?filters%5Bsentiment_snippet%5D=1476522&qs=pros-and-cons#reviews)[
Efficiency (255)
](https://www.g2.com/products/orum/reviews?filters%5Bsentiment_snippet%5D=1476430&qs=pros-and-cons#reviews)[
Call Issues (102)
](https://www.g2.com/products/orum/reviews?filters%5Bsentiment_snippet%5D=1477288&qs=pros-and-cons#reviews)[
Missing Features (68)
](https://www.g2.com/products/orum/reviews?filters%5Bsentiment_snippet%5D=1476728&qs=pros-and-cons#reviews)

Integrations

**Koncert**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_757d0364afd1effbea535cb62844bd90/insightly-crm.png "Product Avatar Image")

Insightly CRM

](https://www.g2.com/products/insightly-crm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9bc55e8f63a33107e4c4fdcd06e3d7bf/outreachcrm.png "Product Avatar Image")

OutreachCRM

](https://www.g2.com/products/outreachcrm/reviews)[
View all
](https://www.g2.com/products/koncert/integrations)

**Orum**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d9aa9453f7d48c46fdc9064f3c2648cf/amplemarket.png "Product Avatar Image")

Amplemarket

](https://www.g2.com/products/amplemarket/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image")

Apollo.io

](https://www.g2.com/products/apollo-io/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_813a05fd78e1f21d0a31de70aabccf5d/freshsales.png "Product Avatar Image")

Freshsales

](https://www.g2.com/products/freshsales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/orum/integrations)

Screenshots

**Koncert**
 ![Koncert screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1238545/AIPD---Call-Disposition.jpg)

**Orum**
 ![Orum screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1605097/_intro.png)

Ratings

Meets Requirements

**Koncert**

9.2

9.2359

**Orum**

9.1

9.1784

Ease of Use

**Koncert**

9.0

9.0363

**Orum**

9.2

9.2838

Ease of Setup

**Koncert**

8.9

8.9177

**Orum**

9.2

9.2572

Ease of Admin

**Koncert**

8.9

8.977

**Orum**

9.1

9.1151

Quality of Support

**Koncert**

9.4

9.4347

**Orum**

9.3

9.3744

Has the product been a good partner in doing business?

**Koncert**

9.8

9.875

**Orum**

9.5

9.5153

Product Direction (% positive)

**Koncert**

9.6

9.6346

**Orum**

9.5

9.5738

Features

Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

8.7

137

8.8

730

Dialing Options

Preview Dialing

9.2(won by 0.2)

126

9.0

482

Progressive Dialing

9.2(won by 0.2)

124

9.0

490

Predictive Dialing

Not enough data

Feature Not Available

Agent Tools

Whisper Coaching 

8.4(won by 0.1)

111

8.3

372

Callback Scheduling 

8.4(won by 0.3)

114

8.1

362

Call Recording 

9.0

127

9.2(won by 0.2)

485

|

Verified

Real-Time Data

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

Automation

Voice Activity Detection

8.6(tied score)

116

8.6(tied score)

453

|

Verified

Interactive Voice Response (IVR)

8.3(tied score)

108

8.3(tied score)

355

|

Verified

Call Scrubbing

Feature Not Available

8.5(won by default)

368

Agentic AI - Auto Dialer

Autonomous Task Execution

Not enough data

8.5(won by default)

214

Cross-system Integration

Not enough data

8.7(won by default)

284

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

AI Capabilities - Auto Dialer

Call Prioritization and List Optimization

Not enough data

8.7(won by default)

227

Compliance Monitoring

Not enough data

8.6(won by default)

200

Speech Analytics and Sentiment Analysis

Not enough data

8.9(won by default)

218

Call Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Additional Functionality

Auto-Dialer

Not enough data

10.0(won by default)

7

Predictive Dialer

Not enough data

9.0(won by default)

5

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Power Dialer

Not enough data

Not enough data

Preview Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Automatic Outbound Dialer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Campaign Specific Caller ID

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.7

175

9.0

318

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

8.4(won by default)

85

Natural Language Interaction

Not enough data

8.6(won by default)

85

Calling

Record Calls

9.0

142

9.3(won by 0.3)

275

Generate Location

9.1(won by 0.4)

91

8.7

229

Call Types

9.2(won by 0.2)

142

9.0

240

Click-to-Call

9.2(tied score)

143

9.2(tied score)

255

Auto Dialer

9.3

9

9.6(won by 0.3)

152

Contacts

Personalization

8.9(won by 0.1)

141

8.8

238

Information Locater

8.8(tied score)

133

8.8(tied score)

218

Record Prospect Data

9.0(tied score)

140

9.0(tied score)

233

Contact Management

Not enough data

Not enough data

Insights

Notes

9.1(tied score)

152

9.1(tied score)

252

Daily Summary

9.3(tied score)

148

9.3(tied score)

241

Automated Voicemails

9.0

135

9.1(won by 0.1)

227

Sorts Prospects

8.5

127

8.7(won by 0.2)

219

Automated Note Taking

6.3

5

8.9(won by 2.6)

110

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automated Emails

7.7(won by default)

74

Feature Not Available

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Account Data Management[Hide 20 FeaturesShow 20 Features](javascript:void(0);)

9.1

29

Not enough data

Lead Intelligence

Market Insights 

Feature Not Available

Not enough data

Account-level Insights 

Feature Not Available

Not enough data

Lead Analysis 

Feature Not Available

Not enough data

Lead Management

Segmentation 

9.1(won by default)

18

Not enough data

Predictive Scoring 

9.2(won by default)

16

Not enough data

Account Identification 

Feature Not Available

Not enough data

Marketing Campaigns

Omni-Channel Tracking 

9.0(won by default)

15

Not enough data

Revenue Planning 

8.7(won by default)

13

Not enough data

Media Attribution 

8.9(won by default)

16

Not enough data

Opportunity Timeline 

9.8(won by default)

10

Not enough data

Customization 

9.1(won by default)

16

Not enough data

Campaign Execution

Prioritized Accounts 

9.6(won by default)

17

Not enough data

Trending Accounts 

9.3(won by default)

16

Not enough data

Email Campaigns 

8.3(won by default)

9

Not enough data

Website Personalization 

Feature Not Available

Not enough data

Agentic AI - Account Data Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

9.2

23

Not enough data

Lead Facilitation

Lead Qualification

8.8(won by default)

12

Not enough data

Meeting Scheduling 

9.1(won by default)

18

Not enough data

Customer-facing Chatbot

Feature Not Available

Not enough data

Lead Follow-up

Feature Not Available

Not enough data

Organization

Opportunity and Pipeline Management 

9.1(won by default)

18

Not enough data

Data Entry

9.3(won by default)

19

Not enough data

Integrations / APIs

9.2(won by default)

17

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

9.1(won by default)

21

Not enough data

Peformance Tracking

9.8(won by default)

21

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

8.7(won by default)

19

Not enough data

Sales Forecasting 

9.1(won by default)

19

Not enough data

Generative AI

AI Text Generation

9.3(won by default)

15

Not enough data

AI Text Summarization

9.4(won by default)

15

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

7.9

140

Not enough data

Integrated Workflows

Task Management

9.0(won by default)

97

|

Verified

Not enough data

Email Tracking/Automation

8.2(won by default)

81

|

Verified

Not enough data

Calls and Voice

9.2(won by default)

125

|

Verified

Not enough data

Other Outreach Options 

8.6(won by default)

83

|

Verified

Not enough data

CRM Integration

9.2(won by default)

110

|

Verified

Not enough data

Calendar

8.2(won by default)

45

Not enough data

Shared Records

8.3(won by default)

44

Not enough data

Business Process Automation

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Repeatability and Reportability

Content Management

8.4(won by default)

92

|

Verified

Not enough data

Workflow Management

8.8(won by default)

97

|

Verified

Not enough data

Workflow Performance

8.9(won by default)

97

|

Verified

Not enough data

Sales Coaching and Insights

8.8(won by default)

89

Not enough data

Gamification

7.8(won by default)

39

Not enough data

AI and Automation

Lead Prioritization

8.5(won by default)

42

Not enough data

Lead Scoring

8.2(won by default)

40

Not enough data

Best Time of Day Scheduling

8.6(won by default)

45

Not enough data

Buyer Intelligence

7.6(won by default)

39

Not enough data

Machine Learning

8.2(won by default)

32

Not enough data

Generative AI

AI Text Generation

7.9(won by default)

34

Not enough data

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Sales Engagement

Autonomous Task Execution

6.4(won by default)

7

Not enough data

Multi-step Planning

6.4(won by default)

7

Not enough data

Cross-system Integration

7.8(won by default)

9

Not enough data

Adaptive Learning

5.6(won by default)

8

Not enough data

Natural Language Interaction

5.8(won by default)

6

Not enough data

Proactive Assistance

6.2(won by default)

7

Not enough data

Decision Making

6.9(won by default)

8

Not enough data

Strategic Planning

Not enough data

Not enough data

Additional Functionality

Prospecting Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Virtual Workspaces[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

8.7

45

Visual Tools

Whiteboarding

Feature Not Available

Feature Not Available

Annotations

Feature Not Available

Feature Not Available

Graphing

Feature Not Available

Feature Not Available

Templates

Feature Not Available

Feature Not Available

Office Customization

Personal Offices

Not enough data

8.7(won by default)

41

Office Decor

Not enough data

Feature Not Available

Customized Floor Plans

Not enough data

Feature Not Available

Guest Tools

Guest Links

Not enough data

8.4(won by default)

40

Virtual Receptionist

Feature Not Available

Feature Not Available

External Video Conferencing

Not enough data

Feature Not Available

Collaboration Tools

Availability Status

Not enough data

8.7(won by default)

43

Simultaneous Screen Sharing

Not enough data

Feature Not Available

Document Sharing

Not enough data

Feature Not Available

Mobile Application

Feature Not Available

Feature Not Available

Agentic AI - Virtual Workspaces

Autonomous Task Execution

Not enough data

8.5(won by default)

27

Multi-step Planning

Not enough data

Feature Not Available

Lead Scoring[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

10.0

7

Not enough data

Agentic AI - Lead Scoring

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Attribution

Lead Opportunity

10.0(won by default)

6

Not enough data

Lead Assignment

10.0(won by default)

6

Not enough data

Pipeline Acceleration

10.0(won by default)

5

Not enough data

Discovery

Lead Management

10.0(won by default)

6

Not enough data

Scoring/Ranking

10.0(won by default)

6

Not enough data

Lead Context

10.0(won by default)

6

Not enough data

Pipeline Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Management

Conversion Viability

10.0(won by default)

6

Not enough data

Workflow

10.0(won by default)

6

Not enough data

Platform

Data Synchronization

10.0(won by default)

6

Not enough data

Analysis

10.0(won by default)

6

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Demographic/Firmographic Data

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Additional Functionality

Drag & Drop

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Sales Forecasting

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Data Enrichment

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

9.2

33

Not enough data

Agentic AI - Email Tracking

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Analytics

Open Rates

9.5(won by default)

25

Not enough data

Link Activity

9.0(won by default)

22

Not enough data

Attachment Activity

8.9(won by default)

24

Not enough data

Customizations

Email Platform Integration

9.5(won by default)

28

Not enough data

Email Scheduling

9.0(won by default)

27

Not enough data

Real-Time Notifications

8.9(won by default)

25

Not enough data

Email Categorization

9.0(won by default)

25

Not enough data

Templates

9.4(won by default)

27

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

AI Text Generation

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Team Management

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Subscription Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

API

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Geolocation

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mailing List Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

8.5

17

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

8.9(won by default)

15

Not enough data

Coaching Materials

8.0(won by default)

15

Not enough data

Playbook Creation

7.9(won by default)

12

Not enough data

Video Record

8.3(won by default)

11

Not enough data

Feedback

Review

8.9(won by default)

14

Not enough data

Scorecard

8.7(won by default)

13

Not enough data

Coaching Card

8.3(won by default)

11

Not enough data

Leaderboard

8.8(won by default)

11

Not enough data

Real-Time Updates

9.2(won by default)

10

Not enough data

Notifications

8.8(won by default)

11

Not enough data

Competition

8.2(won by default)

10

Not enough data

Generative AI

AI Text Summarization

7.7(won by default)

8

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Team Collaboration[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Communication

Status Updates

Not enough data

Not enough data

Instant Messaging

Not enough data

Not enough data

Activity Feed

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Comments and Voting

Not enough data

Not enough data

Discussions

Not enough data

Not enough data

User Directory

Not enough data

Not enough data

Online Status of Coworkers

Not enough data

Not enough data

Content Management

File Sharing

Not enough data

Not enough data

Document Collaboration

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Surveys

Not enough data

Not enough data

Productivity Tools

Task Management

Not enough data

Not enough data

Calendar

Not enough data

Not enough data

Search

Not enough data

Not enough data

Mobile

Not enough data

Not enough data

Multi-Language Support

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Administration

Moderation

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Audio Calls

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Lead Generation[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

Not enough data

Not enough data

Lead Generation

Lead Builder

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Marketing Automation Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Import & Export Tools

Not enough data

Not enough data

Salesforce AppExchange Apps[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Salesforce AppExchange Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Koncert](https://images.g2crowd.com/uploads/product/hd_favicon/196d43356741f7dcb207bc51ce548407/koncert.svg "Koncert")](https://www.g2.com/products/koncert/reviews)

Koncert

Small-Business(50 or fewer emp.)

34.4%

Mid-Market(51-1000 emp.)

44.6%

Enterprise(\> 1000 emp.)

21.0%

[![Orum](https://images.g2crowd.com/uploads/product/hd_favicon/6bf5290d7105a15f2987432c21df102c/orum.svg "Orum")](https://www.g2.com/products/orum/reviews)

Orum

Small-Business(50 or fewer emp.)

25.9%

Mid-Market(51-1000 emp.)

54.6%

Enterprise(\> 1000 emp.)

19.4%

Small-Business

(50 or fewer emp.)

34.4%

25.9%

Mid-Market

(51-1000 emp.)

44.6%

54.6%

Enterprise

(\> 1000 emp.)

21.0%

19.4%

Reviewers' Industry

[![Koncert](https://images.g2crowd.com/uploads/product/hd_favicon/196d43356741f7dcb207bc51ce548407/koncert.svg "Koncert")](https://www.g2.com/products/koncert/reviews)
Koncert

Computer Software

28.0%

Information Technology and Services

25.3%

Computer & Network Security

5.5%

Marketing and Advertising

4.2%

Financial Services

4.0%

Other

33.0%

[![Orum](https://images.g2crowd.com/uploads/product/hd_favicon/6bf5290d7105a15f2987432c21df102c/orum.svg "Orum")](https://www.g2.com/products/orum/reviews)
Orum

Computer Software

34.0%

Information Technology and Services

21.0%

Financial Services

8.0%

Computer & Network Security

6.0%

Marketing and Advertising

3.5%

Other

27.4%

FAQs

## Koncert vs Orum FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Koncert vs Orum?

Koncert and Orum are both highly rated Sales Engagement platforms, but Orum stands out for its ease of use and setup, while Koncert is noted for its customer support and productivity features.

| [Koncert](https://www.g2.com/products/koncert/reviews) | [Orum](https://www.g2.com/products/orum/reviews) |
| --- | --- |
| 4.6/5 (420 reviews) | 4.6/5 (1096 reviews) |
| Small-Business | Mid-Market |
| 8.9 | 9.2 |
| 9.4 | 9.3 |
| Time-saving (56 all-time mentions) | Ease of Use (288 all-time mentions) |

### How do the pricing models of Koncert and Orum compare?

Koncert is favored by reviewers for value, with positive sentiment on pricing and cost-effectiveness compared to Orum.

- **Koncert:** Reviewers consistently highlight Koncert as a reasonably priced tool that delivers strong value, with several noting it is more affordable than competitors and helps generate meetings quickly.
- **Orum:** Reviewers mention Orum's licensing as expensive and note annual contracts, with some expressing that pricing can be high for smaller teams.
- **Switching-reason:** Multiple reviewers report switching from more expensive dialers like ConnectAndSell and Nooks to Koncert for better value and lower cost.

### What are the best alternatives to Koncert and Orum?

The best alternatives to Koncert and Orum are Nooks, Outreach, and Salesloft.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Koncert](https://www.g2.com/products/koncert/reviews) | 4.6/5 (420 reviews) | Small-Business | Reviewers highlight strong value and affordability | Time-saving (56 all-time mentions) |
| [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5 (1096 reviews) | Mid-Market | Pricing can be high for smaller teams | Ease of Use (288 all-time mentions) |
| [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5 (1676 reviews) | Mid-Market | — | High connect rates and robust parallel dialing |
| [Outreach](https://www.g2.com/products/outreach/reviews) | 4.3/5 (3574 reviews) | Mid-Market | — | Comprehensive sales engagement features |

### Which Sales Engagement features should I prioritize when comparing Koncert and Orum?

Buyers comparing Koncert and Orum should prioritize Workflow, Integrations, Parallel Dialing, Automation, and Reporting features.

- **Workflow:** Workflow is the most frequently mentioned feature, with both products supporting robust workflow automation and call management.
- **Integrations:** Koncert: 26 all-time mentions; Orum: 264 all-time mentions, with Outreach and Salesforce integrations frequently cited for Orum.
- **Parallel Dialing:** Koncert: Parallel Dialer (19 all-time mentions); Orum: Multi-line and parallel dialing are core strengths, frequently cited in recent reviews.
- **Automation:** Koncert: Automation (31 all-time mentions); Orum: Automation (80 all-time mentions).
- **Reporting:** Koncert: Features (25 all-time mentions) and reporting capabilities are highlighted; Orum: Reviewers note analytics and call tracking as strengths.

### What are the pros and cons of Koncert vs Orum?

Koncert's headline strength is time-saving productivity, while Orum's is ease of use and efficient prospecting.

- **Koncert strengths:** Time-saving (56 all-time mentions), Efficiency (46), Lead Generation (39), Automation (31), Integrations (26), Parallel Dialer (19), Customer Support (23), Productivity Increase (13).
- **Koncert trade-offs:** Call Issues (35 all-time mentions), Dialer Issues (28), learning curve for advanced features, occasional audio lag, and integration limitations with some CRMs.
- **Orum strengths:** Ease of Use (288 all-time mentions), Efficiency (255), Automation (80), Prospecting (67), Helpful (109), Customization (19), strong analytics and AI coaching features, robust Outreach and Salesforce integrations.
- **Orum trade-offs:** Reviewers note expensive licensing, annual contracts, occasional session timeouts, integration glitches with Outreach/Salesforce, and limitations on changing phone numbers when marked as spam.

### Is Koncert or Orum better for small businesses?

Koncert is better suited for small businesses, as reflected by its largest reviewer segment and positive small-business sentiment.

- **Koncert:** Small-Business is the largest segment, with reviewers praising its affordability, ease of use, and rapid onboarding for small teams.
- **Orum:** Mid-Market is the largest segment, with reviewers noting higher pricing and more advanced features that may be better suited for larger teams.

### Which Sales Engagement platform has better integrations?

Orum is favored by reviewers for integrations, especially with Outreach and Salesforce.

- **Koncert:** Reviewers mention integration with Salesloft, with 10 all-time mentions, and highlight HubSpot and Salesforce integration in recent reviews.
- **Orum:** Outreach integration is cited in 264 reviews, with frequent mentions of Salesforce and Outreach as core integration strengths.

### How do Koncert and Orum compare on customer support?

Koncert and Orum are rated at near-parity for Quality of Support, with Koncert at 9.4 and Orum at 9.3, both receiving strong reviewer praise.

- **Koncert:** Reviewers consistently highlight responsive, helpful, and knowledgeable support, with 23 all-time mentions of customer support and multiple recent reviews praising onboarding and technical assistance.
- **Orum:** Reviewers describe support as responsive and helpful, with positive experiences during onboarding and ongoing use, and 109 all-time mentions of helpfulness.

### Which is easier to implement, Koncert or Orum?

Orum has a slight edge in Ease of Setup, scoring 9.2 versus Koncert's 8.9, but both products are praised for straightforward implementation.

- **Koncert:** Reviewers describe setup as easy, with onboarding support and rapid integration with CRMs like HubSpot and Salesforce.
- **Orum:** Reviewers frequently mention very easy and fast setup, often completed in minutes, and highlight the intuitive onboarding process.

### Which product has better Workflow?

Both Koncert and Orum are highly rated for Workflow, with strong reviewer sentiment and robust workflow automation features.

- **Koncert:** Workflow automation and call management are frequently cited, with 31 all-time mentions of automation and 25 for features; reviewers highlight time-saving and productivity gains.
- **Orum:** Workflow is supported by 80 all-time mentions of automation, 255 for efficiency, and 288 for ease of use; reviewers praise the streamlined workflow, parallel dialing, and AI-driven call management.

Alternatives

**Koncert Alternatives**

 ![Nooks](https://images.g2crowd.com/uploads/product/hd_favicon/963541eea1ab1379bbcfbc0d9eb46b80/nooks.svg "Nooks")

[
Nooks
](/products/nooks/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS")

[
Kixie PowerCall & SMS
](/products/kixie-powercall-sms/reviews)

**Orum Alternatives**

 ![Nooks](https://images.g2crowd.com/uploads/product/hd_favicon/963541eea1ab1379bbcfbc0d9eb46b80/nooks.svg "Nooks")

[
Nooks
](/products/nooks/reviews)

 ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS")

[
Kixie PowerCall & SMS
](/products/kixie-powercall-sms/reviews)

 ![PhoneBurner](https://images.g2crowd.com/uploads/product/hd_favicon/95e16749d03aba30618cc6c162f1f03a/phoneburner.svg "PhoneBurner")

[
PhoneBurner
](/products/phoneburner/reviews)

 ![ConnectAndSell](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_27d52fe5407d40ce35b70ba3cb7b5983/connectandsell.jpg "ConnectAndSell")

[
ConnectAndSell
](/products/connectandsell/reviews)