Orum Features

Based on 241 Orum reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 215 Orum reviews.

Based on 227 Orum reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

As reported in 232 Orum reviews. Gathers contacts from integrated tools, allowing users to call with one click.

As reported in 100 Orum reviews. Has auto-dialing or predictive dialing functionality.

As reported in 221 Orum reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

Finds and opens saved contact information for reference at the time of a new call. 209 reviewers of Orum have provided feedback on this feature.

Allows users to denote which contacts they believe are prospective customers. 221 reviewers of Orum have provided feedback on this feature.

Allows users to take notes during or after the call for future reference. This feature was mentioned in 229 Orum reviews.

Delivers users a daily summary of activity. This feature was mentioned in 219 Orum reviews.

As reported in 215 Orum reviews. Sends automated voicemails to prospective clients who fail to answer.

As reported in 212 Orum reviews. Organizes contacts based on probability of success.

Based on 90 Orum reviews. Automatically transcribes and summarizes meeting discussions.

Presents information about the individual being called before the call begins. This feature was mentioned in 452 Orum reviews.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. This feature was mentioned in 438 Orum reviews.

As reported in 341 Orum reviews. Allows a supervisor to listen to a call and train in real time.

Based on 342 Orum reviews. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 451 Orum reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 431 Orum reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.

Based on 350 Orum reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Based on 364 Orum reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Allows users to set personal availability. This feature was mentioned in 40 Orum reviews.

Allows individual users to create personal offices within the virtual workspace. 39 reviewers of Orum have provided feedback on this feature.

As reported in 38 Orum reviews. Provides links to allow users into the virtual workspace.

Based on 81 Orum reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 81 reviewers of Orum have provided feedback on this feature.

Capability to perform complex tasks without constant human input 202 reviewers of Orum have provided feedback on this feature.

Based on 211 Orum reviews. Works across multiple software systems or databases

Capability to perform complex tasks without constant human input 24 reviewers of Orum have provided feedback on this feature.

Based on 202 Orum reviews. Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions. This feature was mentioned in 195 Orum reviews.

Based on 197 Orum reviews. Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.