[ Orum Reviews ](https://www.g2.com/products/orum/reviews) [ Orum Reviews ](https://www.g2.com/products/orum/reviews) # Orum Features ##### ## Calling (5) Record Calls Records calls for future reference. Generate Location Generates an area code local to where the user is calling to increase likelihood of pick-up. Call Types Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. Click-to-Call Gathers contacts from integrated tools, allowing users to call with one click. Auto Dialer Has auto-dialing or predictive dialing functionality. Show More ##### ## Contacts (3) Personalization Retains a log of extraneous contact information such as timezone and contact engagement. Information Locater Finds and opens saved contact information for reference at the time of a new call. Record Prospect Data Allows users to denote which contacts they believe are prospective customers. Show More ##### ## Insights (5) Notes Allows users to take notes during or after the call for future reference. Daily Summary Delivers users a daily summary of activity. Automated Voicemails Sends automated voicemails to prospective clients who fail to answer. Sorts Prospects Organizes contacts based on probability of success. Automated Note Taking Automatically transcribes and summarizes meeting discussions. Show More ##### ## Dialing Options (2) Preview Dialing Presents information about the individual being called before the call begins. Progressive Dialing Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. Show More ##### ## Agent Tools (3) Whisper Coaching Allows a supervisor to listen to a call and train in real time. Callback Scheduling Reschedules calls within the software itself, either through a prompt or by the agent themselves. Call Recording Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. Show More ##### ## Automation (3) Voice Activity Detection Decides response type by determining if voice is a human response or an answering machine. Interactive Voice Response (IVR) Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department. Call Scrubbing Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry. Show More ##### ## Collaboration Tools (1) Availability Status Allows users to set personal availability. Show More ##### ## Office Customization (1) Personal Offices Allows individual users to create personal offices within the virtual workspace. Show More ##### ## Guest Tools (1) Guest Links Provides links to allow users into the virtual workspace. Show More ##### ## Agentic AI - Outbound Call Tracking (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Auto Dialer (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Virtual Workspaces (1) Autonomous Task Execution Capability to perform complex tasks without constant human input Show More ##### ## AI Capabilities - Auto Dialer (3) Call Prioritization and List Optimization Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times. Compliance Monitoring Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions. Speech Analytics and Sentiment Analysis Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review. Show More ## Top-Rated Alternatives [ ![Nooks](https://images.g2crowd.com/uploads/product/hd_favicon/963541eea1ab1379bbcfbc0d9eb46b80/nooks.svg "Nooks") Nooks 4.8/5 (1,560) ](https://www.g2.com/products/nooks/reviews) [ ![Koncert](https://images.g2crowd.com/uploads/product/hd_favicon/196d43356741f7dcb207bc51ce548407/koncert.svg "Koncert") Koncert 4.6/5 (387) ](https://www.g2.com/products/koncert/reviews) [ ![PhoneBurner](https://images.g2crowd.com/uploads/product/hd_favicon/95e16749d03aba30618cc6c162f1f03a/phoneburner.svg "PhoneBurner") PhoneBurner 4.7/5 (283) ](https://www.g2.com/products/phoneburner/reviews) [ View All Alternatives ](https://www.g2.com/products/orum/competitors/alternatives) Orum Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a06446a4979e6c6de6466db8cb0060d/nooks.jpeg "Product Avatar Image") Nooks 4.8/5 (1,570) [ Compare Now ](https://www.g2.com/compare/nooks-vs-orum) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_21bb4be2ee47ac3a39ac5e167fc27b70/koncert.png "Product Avatar Image") Koncert 4.6/5 (398) [ Compare Now ](https://www.g2.com/compare/koncert-vs-orum) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d52fe5407d40ce35b70ba3cb7b5983/connectandsell.jpg "Product Avatar Image") ConnectAndSell 4.3/5 (234) [ Compare Now ](https://www.g2.com/compare/connectandsell-vs-orum) ##### Categories on G2 [ Outbound Call Tracking ](https://www.g2.com/categories/outbound-call-tracking)[ Auto Dialer ](https://www.g2.com/categories/auto-dialer)[ Virtual Workspaces ](https://www.g2.com/categories/virtual-workspaces) ##### Explore More [ Best Cloud Content Collaboration Software ](https://www.g2.com/discussions/best-cloud-content-collaboration-software-in-2025-your-thoughts)[ Which application monitoring software is top-rated by tech startups ](https://www.g2.com/discussions/which-application-monitoring-software-is-top-rated-by-tech-startups)[ Top-rated recruiting CRM platforms for enterprise hiring ](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring) [ Which HCM software integrates with recruiting tools? ](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[ Best event management platforms in 2025 ](https://www.g2.com/discussions/exploring-the-best-event-management-platforms-for-2025)[ Pros and Cons Details ](https://www.g2.com/products/orum/reviews?qs=pros-and-cons) Show More [ Best Cloud Content Collaboration Software ](https://www.g2.com/discussions/best-cloud-content-collaboration-software-in-2025-your-thoughts)[ Which application monitoring software is top-rated by tech startups ](https://www.g2.com/discussions/which-application-monitoring-software-is-top-rated-by-tech-startups)[ Top-rated recruiting CRM platforms for enterprise hiring ](https://www.g2.com/discussions/top-rated-recruiting-crm-platforms-for-enterprise-hiring) [ Which HCM software integrates with recruiting tools? ](https://www.g2.com/discussions/which-hcm-software-integrates-with-recruiting-tools)[ Best event management platforms in 2025 ](https://www.g2.com/discussions/exploring-the-best-event-management-platforms-for-2025)[ Pros and Cons Details ](https://www.g2.com/products/orum/reviews?qs=pros-and-cons)