It's been two months since this profile received a new review

Ooma Office Reviews & Product Details

Ooma Office is an award-winning, easy to adopt and affordable business VoIP solution for any size business. Whether you have 2, 20, or 200 employees, Ooma provides advanced voice and collaboration features that are flexible and scalable. On average, customers save 50% with Ooma Office compared to other provider’s monthly price per line. Ooma Office combines the ability to have unlimited lines for your business and an easy do-it-yourself setup with no contracts or long-term commitments. This makes it easy for a small business to scale its office phone system with Ooma as its business grows. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Mobile and Desktop apps, or any combination of the three. Ooma offers a full suite of business phone features designed to deliver a flawless communications experience. Advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big.

Product Website

Seller

Ooma, Inc.

Discussions

Ooma Office Community

Product Description

Ooma Office is an enterprise-grade phone service built for small businesses so you can be more professional

Overview by

Hailey Apfel

Pricing

Pricing provided by Ooma Office.

Ooma Office

$19.95

1 User Per Month

View More Pricing Information

Ooma Office Media

Ooma Office Demo - Work more efficiently.

Work from home, your business, or anywhere with the Ooma Office desktop and mobile apps.

Ooma Office Demo - Collaborate with your team anytime, anywhere.

Experience video conferencing on Ooma Meetings, a key feature included with Ooma Office Pro.

Ooma Office Demo - Manage web meetings easily.

The Ooma Meetings dashboard gives you a full view of your meeting.

Ooma Office Demo - Ooma Office Mobile App

Make and receive calls on your cell phone with your work phone number.

Ooma Office Demo - Ooma Office Desktop App

Included with Ooma Office Pro. Easily access your company directory and shared speed dial.

Official Downloads

(2)

edit

Take Your Business to the Next Level with Ooma Office

Ooma Office Guide: 7 Things to Consider When Switching to VoIP

G2 reviews are authentic and verified.

Here's how.

Corinna H.

Founder, Leadership & Business Coach

Consulting

Small-Business (50 or fewer emp.)

5/30/2024

"Ooma made me look professional"

4/5

What do you like best about Ooma Office?

It's affordable and provides good features Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

The conferencing system was below expectations compared to other solutions Review collected by and hosted on G2.com.

Joseph B.

President

Small-Business (50 or fewer emp.)

5/30/2024

"Ooma has great Phone and Telecom Services"

4.5/5

What do you like best about Ooma Office?

Wonderful reliability, quality and value. Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

Sometimes there are common technical problems. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/5/2024

"Great service."

5/5

What do you like best about Ooma Office?

Prevent missed calls

Stay connected with customers

Don't miss out on potential sales

Improve customer service and support Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

We like everything- no problems, no dislikes. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

5/3/2024

"The best business VOIP phone"

4.5/5

What do you like best about Ooma Office?

Its easy to use. Moves with you. Amazing features Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

When internet is rarely down it does not work Review collected by and hosted on G2.com.

William R.

Small-Business (50 or fewer emp.)

4/14/2023

"What a change in VoIP server and customer service"

0/5

What do you like best about Ooma Office?

Currently Ooma is not the company they were 5 years ago. Ooma use to be a great service. I used them for 12 years. However do not be decieved with the older reviews as they are not the same today. Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, just have to remove from ooma account, then afterwards say "no you cannot move the phones". If you would like to have frustration, choose ooma! Review collected by and hosted on G2.com.

What problems is Ooma Office solving and how is that benefiting you?

NONE - causing more issues in my life. Phones (with ooma name on them) fail to work. Several phones were replaced in just 3 months. Some issues are the handset mic going out, the light on buttons going out, the phone being online but the web interface stating the phone is offline, Dropped calls, "echoing" on calls sporadically - and the list goes on Review collected by and hosted on G2.com.

Teddy F.

Small-Business (50 or fewer emp.)

3/2/2023

"Good but a little lacking"

3/5

What do you like best about Ooma Office?

The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. They also seem to be constantly making improvements and updates to their products. Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

The mobile and PC Apps, more specifically the lack of interconnectivity between the accounts and apps across devices, the general user experience and lack of basic features.

Examples:

- Having to constantly manually reload apps to show updated information

- Unstable apps or having trouble with connectivity

- Mobile app passing calls through phone app making it hard to know when it is an Ooma call unless you answer

- Unable to add contacts in account that will transfer/propogate to all apps

- Unable to block callers or spam texts

- SMS/Text messaging is unreliable sometimes Review collected by and hosted on G2.com.

Christopher M.

Small-Business (50 or fewer emp.)

3/21/2023

"Do your research...there are better options"

0/5

What do you like best about Ooma Office?

I liked the web interface and the setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

The service was horrible. Customer support was nearly as bad. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/17/2022

"Great service at a great price!"

5/5

What do you like best about Ooma Office?

Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price! Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

The wireless phones, the DP1's, are a bit temperamental with their connection. Review collected by and hosted on G2.com.

Paka M.

Web Design Agency

Small-Business (50 or fewer emp.)

5/27/2021

"Feature Rich Service for a Great Price and Outstanding Customer Support"

5/5

What do you like best about Ooma Office?

I was researching VoIP phone systems and Ooma Office had caught my eye and I thought it to be too good of a deal and put them aside, but a few days later I received a call from a third-party company that represents them and after asking a lot of questions, which were answered in a very detailed manner. They were even able to match a sale price on hardware that was going on at a local membership store. I placed my order and am now saving hundreds of dollars per year! The quality of the VoIP service is outstanding and no one would be able to tell the difference between this digital system and an analog system. They have an app that is feature-rich and is an excellent backup to have in the event of an internet failure. I can also modify account settings from right within the app! Great product and service and I highly recommend Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

As of yet, there is nothing to dislike! Love Ooma Office!! Since I've been asked to expand in this area I will say that the issuance of phone number and then having to swap them out after the old numbers have been ported over was a confusing and time consuming process, however, I understand that there probably isn't any way around this. Perhaps a video that explains the process and walks the customer through the steps and identifies possible problem areas as well as more detailed guidence of the process. Fortunately, the customer support is top notch and a few phone calls either solved my issues or gave me the information I needed to put my mind at ease. Review collected by and hosted on G2.com.

Recommendations to others considering Ooma Office:

Have only been using the service for about a month, but so far, the service has been outstanding! The available features are everything a business needs and for a price that can't be beat. If you or your staff aren't tech-savvy, then this is the product for you because the customer support is outstanding. Their mobile app allows you to make calls, receive calls and adjust your account configuration all on your mobile device. It's also a great backup in the event that the internet goes out at your location, but you still have cellular service. You can also use your mobile device with Bluetooth for a hands-free user experience. You have an option to either buy or lease the hardware and when I was first researching Ooma Office, I saw a sale going on at a local membership merchandiser that had a great price and as I mentioned previously in the review that they were willing to match the sale price, however, I elected to go with the lease since it would cover replacement should anything break and the price was very reasonable. Review collected by and hosted on G2.com.

What problems is Ooma Office solving and how is that benefiting you?

The biggest issue was cost. The local cable company we were getting service from was charging hundreds of dollars per year for the phone service, and the service they provided was mediocre at best. The second issue was that the old configuration went through an antiquated and no longer supported PBX system that was starting to fail. The cost associate with replacing this would have been too much. By installing Ooma Office, I was able to remove the PBX configuration completely and increase the capabilities of the phone system all the while saving hundreds of dollars! Review collected by and hosted on G2.com.

Dallas O.

Marketing Coordinator

Small-Business (50 or fewer emp.)

5/27/2021

"Breath of Fresh Air! Thank you!"

5/5

What do you like best about Ooma Office?

Ooma Office was recommended to us by our IT Support Team. They had recently made the switch themselves and were 100% satisfied. So we like that our support team not only is familiar with the soft and hardware but APPROVES of it as well. The next thing about using Ooma Office is the fantastic and user-friendly dashboard! We're so thankful for a platform making personalized changes as frequently as we want FREE and INSTANT. Review collected by and hosted on G2.com.

What do you dislike about Ooma Office?

Luckily for us, we have yet to come across anything from the Ooma Office platform or billing that we have disliked or that has brought us any inconvenience. Any minor issue that we did come across, we simply called the Ooma Support Team phone number and spoke with a very friendly representative who knew EXACTLY what the issue was. She was able to have the entire issue resolved and phone call completed within a matter of minutes! PLUS it was all covered in the cost of our monthly bill. It's hard to find another provider that offers all of that. Review collected by and hosted on G2.com.

Recommendations to others considering Ooma Office:

Consider the time we're all living in! Business is changing for everyone, and relying on dated, expensive, impersonal, and un-customizable phone providers is a thing of the past! Review collected by and hosted on G2.com.

What problems is Ooma Office solving and how is that benefiting you?

The list of improvements to our overall quality of business is endless! For staters, we are saving an astronomical amount of money! Before we switched to Ooma, we were completely in the dark about our account details, line settings, music on hold, call routing, and so much more. Since we have made the switch, the unending ability to have FULL CONTROL & 100% ACCESS to what we are paying for is unmatched. It's truly been a breath of fresh air and we could not be more thankful! Review collected by and hosted on G2.com.