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Compare GoTo Connect and Ooma Office 
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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$19.95 1 User Per Month
GoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansOoma Office
Star Rating
(130)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.95 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in providing excellent sound quality and user-friendly features, making it a strong choice for businesses that prioritize communication clarity. Users appreciate the customization options and the mobile app that supports field users, enhancing overall productivity.
- Users say Ooma Office stands out for its intuitive design and ease of use, particularly for remote work. Reviewers highlight the virtual receptionist feature as a significant advantage, noting how easy it is to program and manage, which can streamline customer interactions.
- According to verified reviews, GoTo Connect has a higher overall G2 Score, indicating greater user satisfaction across various metrics. Users frequently mention the helpful support team that assists with implementation and ongoing changes, which can be crucial for businesses adapting to new communication needs.
- Reviewers mention that Ooma Office offers a seamless setup experience, with many users finding the initial configuration straightforward. This ease of setup is a key factor for small businesses looking to minimize downtime during implementation.
- G2 reviewers highlight that while both products have similar ease of use ratings, GoTo Connect's additional features, such as screen sharing and robust conference call capabilities, provide a more comprehensive solution for teams that require versatile communication tools.
- Users report that Ooma Office's desktop app is a significant plus, allowing flexibility in how users connect—whether through desktop, web, or mobile. This versatility is particularly beneficial for teams that work in varied environments, enhancing overall accessibility.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Ooma Office
Ooma Office
$19.95
1 User Per Month
No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing
Free Trial
GoTo Connect
No trial information availableOoma Office
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
9.1
104
Ease of Use
9.0
1,136
9.0
105
Ease of Setup
8.7
797
9.1
96
Ease of Admin
8.9
778
9.0
79
Quality of Support
8.8
1,098
9.1
103
Has the product been a good partner in doing business?
9.1
771
9.1
78
Product Direction (% positive)
8.4
1,088
9.0
96
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
9.2
88
8.0
394
|
Verified
7.4
39
7.8
446
|
Verified
Feature Not Available
7.9
382
|
Verified
6.8
40
8.7
648
|
Verified
8.5
56
9.1
735
|
Verified
8.9
64
Agentic AI - VoIP Providers
7.3
24
Feature Not Available
7.5
23
Feature Not Available
7.4
23
Feature Not Available
7.2
23
Feature Not Available
Access
8.2
476
|
Verified
7.7
42
8.2
502
7.6
40
8.4
505
|
Verified
8.6
52
Advanced Features
8.6
729
|
Verified
8.7
63
9.0
688
|
Verified
8.9
79
9.1
777
|
Verified
9.4
79
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Ooma Office are categorized as VoIP Providers
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Ooma Office has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ooma Office
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Insurance
11.9%
Construction
6.3%
Legal Services
5.6%
Non-Profit Organization Management
4.0%
Financial Services
4.0%
Other
68.3%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Ooma Office has no discussions with answers
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