--- title: Ooma Office Reviews meta_title: 'Ooma Office Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 134 reviews by the users' company size, role or industry to find out how Ooma Office works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 134 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Ooma Office Reviews **Vendor:** Ooma, Inc. **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 134 ## About Ooma Office Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience. Capabilities like AI Transcriptions, Virtual Receptionist, videoconferencing, and CRM integrations help teams collaborate more effectively and deliver exceptional customer experiences. ## Ooma Office Pros & Cons **What users like:** - Users appreciate the **intuitive ease of use** of Ooma Office, enhancing their remote work experience and efficiency. (3 reviews) - Users rave about the **easy setup** of Ooma Office, enhancing remote work and user experience significantly. (3 reviews) - Users highlight the **versatile features** of Ooma Office, significantly enhancing efficiency and customer communication for their businesses. (2 reviews) - Users appreciate the **responsive customer service** of Ooma Office, enhancing support and improving business operations. (2 reviews) - Users appreciate the **intuitive design** of Ooma Office, making remote work and setup simple and efficient. (2 reviews) - User-Friendly (2 reviews) - Chat Feature (1 reviews) - Easy Communication (1 reviews) - Users value the **easy connection** provided by Ooma Office, allowing seamless call handling from multiple devices. (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users experience frustrating **customer service issues** , finding it nearly impossible to reach support when needed. (1 reviews) - Users find the **high cost** of Ooma Office to be a drawback compared to no-frills alternatives. (1 reviews) - Users find the **pricing to be higher** than other more basic services, impacting affordability. (1 reviews) ## Ooma Office Reviews ### 1. Beware if you depend on calls for your business **Rating:** 0.0/5.0 stars **Reviewed by:** Brad D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Ooma Office?** The features of Ooma office met our needs when we were looking for a phone service for our small business. **What do you dislike about Ooma Office?** The last few months have had service issue after service issue. Reaching customer support is practically impossible. **Recommendations to others considering Ooma Office:** Make sure your number is portable BEFORE committing to the service. **What problems is Ooma Office solving and how is that benefiting you?** The main problems we have solved is being able to now remotely do business with the use of the app and we also really like the virtual assistant that handles our calls after hours. ### 2. Left Ooma Office after 2+ years because of call lag time, spam calls, and customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Michael H. | Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Ooma Office?** It was affordable for a tax-exempt non-profit. Our bill for 2 phones was about $60 / month. Service options included in the monthly price were a fax line, a 1-800 number, a 3rd line, and an automated receptionist. Customer service was responsive. We could take our phones from the office to work from home as needed. **What do you dislike about Ooma Office?** Since the beginning, I had an issue with an extreme amount of spam calls (at least 6 daily on each phone). I tried to register the phones on do not call (both state and fed), waited the 90 days and it did nothing to reduce the spam calls. The call quality was lacking. There was a lag time between when I would speak and when the other person would hear me. This caused issues of us seeming to talk over each other. I would hear my own voice echo. Sometimes the WP810 Cordless Phones would not ring when a call came in and a voicemail indicator light would flash. You would have to reboot the phone to get it to ring again. Customer service is ok. Sometimes there is a language barrier. The straw that broke the camel's back was regarding a tax on my monthly bill that was increasing over time. I let it go for a while, but as a non-profit tax-exempt organization, we do not pay tax. I inquired several times to have it removed and finally, 6 months later, the Ooma legal team responded that they would not remove it. **What problems is Ooma Office solving and how is that benefiting you?** Ooma made office phones affordable for a non-profit organization. The ability to set up the phones anywhere there was wireless internet (office, home, hotel) was a bonus. ### 3. What a change in VoIP server and customer service **Rating:** 0.0/5.0 stars **Reviewed by:** William R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Ooma Office?** Currently Ooma is not the company they were 5 years ago. Ooma use to be a great service. I used them for 12 years. However do not be decieved with the older reviews as they are not the same today. **What do you dislike about Ooma Office?** Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, just have to remove from ooma account, then afterwards say "no you cannot move the phones". If you would like to have frustration, choose ooma! **What problems is Ooma Office solving and how is that benefiting you?** NONE - causing more issues in my life. Phones (with ooma name on them) fail to work. Several phones were replaced in just 3 months. Some issues are the handset mic going out, the light on buttons going out, the phone being online but the web interface stating the phone is offline, Dropped calls, "echoing" on calls sporadically - and the list goes on ### 4. Do your research...there are better options **Rating:** 0.0/5.0 stars **Reviewed by:** Christopher M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Ooma Office?** I liked the web interface and the setup was easy. **What do you dislike about Ooma Office?** The service was horrible. Customer support was nearly as bad. **What problems is Ooma Office solving and how is that benefiting you?** It was helping my small office with local phone service. ### 5. OOMA false sales tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Ooma Office?** Nothing of their services I can recommend. **What do you dislike about Ooma Office?** When I checked different options for VOIP for my small business OOMA stood out. I inquired with them and informed them I had satellite internet, I was informed that it was not an issue. We went ahead and bought the system, it has been a nightmare ever since. Many dropped calls, no dial tone, no calls coming in but getting voicemails. I just canceled the account but I have to eat the hardware cost, honestly a lot of people complain about it and it is not right to tell someone that the service would work to be informed afterwards that it does not, the tech that i talked to the first time laughed with the speeds we got 10 mbps up and download speeds. For a two phone line system how much bandwidth do you really need to have? You read all their information online and they tell it is about 750 kbps per line. OOMA is a joke and sells you stuff that does not work, it is unfortunate that I have to eat the cost. What makes it even worse that when I canceled the account i was informed that I could sell it or donate it to another business. SERIOUSLY!!!! **What problems is Ooma Office solving and how is that benefiting you?** It did not work, lost business because of it. **Official Response from Kevin Sloan:** > Hi there, Sorry to hear about your experience. Please email us your Ooma phone number to social@ooma.com and we’ll connect with Support on your behalf. ## Ooma Office Discussions - [What is OOMA office?](https://www.g2.com/discussions/what-is-ooma-office) - [What is the easiest way to upgrade?](https://www.g2.com/discussions/52225-what-is-the-easiest-way-to-upgrade) - 1 upvote - [How do you have a second (extension) phone so the phone can be answered in a different room in the building?](https://www.g2.com/discussions/40751-how-do-you-have-a-second-extension-phone-so-the-phone-can-be-answered-in-a-different-room-in-the-building) - 1 upvote - [My calls cut out after about 5 min. Any suggestions?](https://www.g2.com/discussions/37698-my-calls-cut-out-after-about-5-min-any-suggestions) - 1 upvote - [Have you considered allowing a general mailbox or general fax?](https://www.g2.com/discussions/37301-have-you-considered-allowing-a-general-mailbox-or-general-fax) - 1 upvote - [View Ooma Office pricing details and edition comparison](https://www.g2.com/products/ooma-office/reviews?filters%5Bnps_score%5D%5B%5D=1&open_modal_url=%2Fpt%2Fproducts%2Fooma-office%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fooma-office%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D1%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+18%3A08%3A30+-0500&secure%5Bsession_id%5D=a9e3b8c4-a5ce-435d-8e5e-21ad5dc3e2ef&secure%5Btoken%5D=1b69ccc160998b07b6bafcf05ae5ddba135b572c96e637dec39eb51ba0fdb587&format=llm_user) ## Ooma Office Integrations - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Wealthbox CRM](https://www.g2.com/products/wealthbox-crm/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ooma Office Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Ooma Office Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,585 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,376 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)