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Compare Nextiva and Ooma Office 
Featured Products
At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$19.95 1 User Per Month
Nextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansOoma Office
Star Rating
(131)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.95 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Ooma Office. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for teams to get started quickly. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with Ooma Office, where some users found the setup process less seamless.
- Reviewers mention that Nextiva offers robust features for small businesses, such as call recording, which users find invaluable for improving communication. A user noted, "I find the call recording feature particularly valuable for my small business," showcasing how it enhances operational efficiency.
- According to verified reviews, Ooma Office shines in user experience, particularly for remote work. Users appreciate its intuitive interface, with one stating, "I love how intuitive and easy to use Ooma Office is," which is a strong point for those prioritizing ease of use.
- G2 reviewers highlight that while Ooma Office has a solid virtual receptionist feature that is easy to program, Nextiva's comprehensive integration capabilities provide a more extensive suite of tools for customer engagement, as noted by users who value its reporting features.
- Users report that both platforms offer quality support, but Nextiva's customer service is frequently praised for being excellent and responsive. One user remarked, "The customer support is excellent, and I use it daily," indicating a level of reliability that may be crucial for businesses needing consistent assistance.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Ooma Office
Ooma Office
$19.95
1 User Per Month
No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing
Free Trial
Nextiva
No trial information availableOoma Office
Free Trial is available
Ratings
Meets Requirements
9.0
2,766
9.1
104
Ease of Use
8.7
2,802
9.0
105
Ease of Setup
8.4
2,093
9.1
96
Ease of Admin
8.6
1,986
9.0
79
Quality of Support
9.0
2,752
9.1
103
Has the product been a good partner in doing business?
8.9
1,967
9.1
78
Product Direction (% positive)
8.3
2,653
9.0
96
Features by Category
Channels
9.4
196
Not enough data
7.9
178
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
176
Not enough data
8.6
175
Not enough data
8.8
176
Not enough data
8.1
173
Not enough data
8.2
171
Not enough data
8.5
179
Not enough data
8.5
171
Not enough data
8.4
167
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
169
Not enough data
9.1
177
Not enough data
8.9
177
Not enough data
8.4
167
Not enough data
8.3
162
Not enough data
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
597
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.2
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
27
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.8
66
Not enough data
8.4
60
Not enough data
8.2
60
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1641
|
Verified
9.2
88
7.9
903
|
Verified
7.4
39
8.3
1049
|
Verified
Feature Not Available
7.7
836
6.8
40
8.6
1161
|
Verified
8.5
56
9.1
1342
|
Verified
8.9
64
Agentic AI - VoIP Providers
7.8
43
Feature Not Available
8.1
42
Feature Not Available
7.8
43
Feature Not Available
7.8
44
Feature Not Available
Access
8.0
910
7.7
42
8.2
904
7.6
40
8.5
1040
|
Verified
8.6
52
Advanced Features
8.3
1176
|
Verified
8.7
63
8.6
1241
|
Verified
8.9
79
9.1
1480
9.4
79
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
182
|
Verified
Not enough data
8.5
154
Not enough data
8.3
145
|
Verified
Not enough data
9.0
158
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Ooma Office are categorized as VoIP Providers
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Ooma Office has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ooma Office
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Insurance
11.9%
Construction
6.3%
Legal Services
5.6%
Non-Profit Organization Management
4.0%
Financial Services
4.0%
Other
68.3%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
Ooma Office has no discussions with answers
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