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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
$19.95 1 User Per Month
Nextiva
Star Rating
(3,436)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansOoma Office
Star Rating
(129)4.6 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
$19.95 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nextiva excels in call management with a score of 9.3, while Ooma Office also performs well but matches Nextiva's score for phone calls at 9.2. Reviewers mention that Nextiva's advanced call routing features are particularly beneficial for businesses with high call volumes.
- Reviewers mention that Ooma Office has a slight edge in ease of setup, scoring 9.1 compared to Nextiva's 8.3. Users on G2 appreciate Ooma's straightforward installation process, making it a preferred choice for small businesses looking for quick deployment.
- G2 users highlight that Nextiva's quality of support is rated at 9.0, which is slightly lower than Ooma Office's 9.2. Users report that Ooma's customer service is responsive and helpful, which is crucial for businesses that rely heavily on their communication systems.
- Users say that Nextiva offers robust analytics and reporting features with a score of 9.2, which helps businesses track performance effectively. In contrast, Ooma Office's reporting features are rated at 8.6, indicating that while functional, they may not provide the same depth of insights as Nextiva.
- Reviewers mention that Ooma Office shines in its video conferencing capabilities, scoring 7.4, while Nextiva scores higher at 8.4. Users appreciate Nextiva's video conferencing features for their reliability and ease of use during virtual meetings.
- Users on G2 report that both platforms offer strong voicemail features, but Nextiva's voicemail to email functionality is rated at 9.1, which is slightly higher than Ooma's 8.7. Reviewers say that this feature is essential for staying organized and responsive in a busy work environment.
Pricing
Entry-Level Pricing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Ooma Office
Ooma Office
$19.95
1 User Per Month
No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing
Free Trial
Nextiva
No trial information availableOoma Office
Free Trial is available
Ratings
Meets Requirements
9.0
2,767
9.1
103
Ease of Use
8.7
2,805
9.0
104
Ease of Setup
8.4
2,095
9.1
95
Ease of Admin
8.6
1,987
9.0
79
Quality of Support
9.0
2,753
9.1
102
Has the product been a good partner in doing business?
8.9
1,969
9.1
78
Product Direction (% positive)
8.3
2,653
9.0
95
Features by Category
Channels
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Not enough data
Generative AI
7.6
85
Not enough data
Functions
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Not enough data
Agentic AI - Contact Center
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
Administrative
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Not enough data
Platform
8.1
469
Not enough data
8.6
669
Not enough data
8.6
587
Not enough data
8.9
696
Not enough data
8.8
609
Not enough data
8.3
505
Not enough data
8.6
606
Not enough data
Generative AI
7.7
296
Not enough data
Workforce Management
8.8
610
Not enough data
8.7
568
Not enough data
Call Center Infrastructure (CCI)
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Administrative
8.7
598
Not enough data
8.7
627
Not enough data
Basic Communication - Cloud PBX
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Not enough data
Advanced Features - Cloud PBX
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Not enough data
Platform Basics - VoIP Providers
8.6
61
Not enough data
8.8
64
Not enough data
8.4
60
Not enough data
8.2
59
Not enough data
8.0
57
Not enough data
7.9
57
Not enough data
Basic Communication
9.2
1642
|
Verified
9.2
87
7.9
905
|
Verified
7.4
39
8.2
1050
|
Verified
Feature Not Available
7.7
836
6.8
40
8.6
1161
|
Verified
8.5
55
9.1
1341
|
Verified
8.9
63
Agentic AI - VoIP Providers
7.8
43
Feature Not Available
8.1
42
Feature Not Available
7.7
42
Feature Not Available
7.8
43
Feature Not Available
Access
8.0
910
7.7
42
8.2
905
7.6
40
8.5
1041
|
Verified
8.5
51
Advanced Features
8.3
1177
|
Verified
8.6
62
8.6
1242
|
Verified
8.8
78
9.1
1481
9.4
78
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Extensions
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Not enough data
Features
9.2
184
|
Verified
Not enough data
8.5
155
Not enough data
8.3
145
|
Verified
Not enough data
9.0
158
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Nextiva and Ooma Office are categorized as VoIP Providers
Unique Categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Ooma Office has no unique categories
Reviews
Reviewers' Company Size
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ooma Office
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Insurance
12.0%
Construction
6.4%
Legal Services
5.6%
Non-Profit Organization Management
4.0%
Financial Services
4.0%
Other
68.0%
Discussions
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Ooma Office has no discussions with answers
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