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# Nextiva vs Ooma Office Comparison - What are their main differences?

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NextivaOoma Office[+ Add Product](#)

Reviews

**Nextiva** [

4.5/5(3,678)

](https://www.g2.com/products/nextiva/reviews#reviews)

**Ooma Office** [

4.5/5(134)

](https://www.g2.com/products/ooma-office/reviews#reviews)

Pricing

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**Ooma Office**
Free Trial

**$19.95** 1 User Per Month · Ooma Office

**Pricing Insights**
from reviews

Time to Implement

**Nextiva**
1 month

Based on 679 responses

**Ooma Office**
1 month

Based on 68 responses

Return on Investment

**Nextiva**
15 months

Based on 553 responses

**Ooma Office**
10 months5 months sooner

Based on 68 responses

Perceived Cost

**Nextiva**
$$$$$

**Ooma Office**
$$$$$

Average Discount

**Nextiva**
11%1% more

**Ooma Office**
10%

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

 ![Ooma Office](https://images.g2crowd.com/uploads/product/hd_favicon/41b1a68585a8a7f102ae56281910300d/ooma-office.svg "Ooma Office")

G2 offers free advice on this comparison.

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Pros & Cons

**Nextiva**
[
Customer Support (135)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (128)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Difficult Configuration (27)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)

**Ooma Office**
[
Easy Setup (2)
](https://www.g2.com/products/ooma-office/reviews?filters%5Bsentiment_snippet%5D=1335294&qs=pros-and-cons#reviews)[
Business Tools (1)
](https://www.g2.com/products/ooma-office/reviews?filters%5Bsentiment_snippet%5D=1335945&qs=pros-and-cons#reviews)[
Customer Service (1)
](https://www.g2.com/products/ooma-office/reviews?filters%5Bsentiment_snippet%5D=1336017&qs=pros-and-cons#reviews)[
High Cost (1)
](https://www.g2.com/products/ooma-office/reviews?filters%5Bsentiment_snippet%5D=2414789&qs=pros-and-cons#reviews)

Integrations

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

**Ooma Office**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dbc031ae0f680b87fe333d292ebb1650/vertafore-agencyzoom.png "Product Avatar Image")

AgencyZoom

](https://www.g2.com/products/vertafore-agencyzoom/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_27c2b2085719eaa619fd5ae00d28f144/clio-clio-manage.jpg "Product Avatar Image")

Clio Manage

](https://www.g2.com/products/clio-clio-manage/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[
View all
](https://www.g2.com/products/ooma-office/integrations)

Screenshots

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

**Ooma Office**
 ![Ooma Office screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/139592/Updated-Hero-Image.png)

Ratings

Meets Requirements

**Nextiva**

9.1

9.12,919

**Ooma Office**

9.0

9.0107

Ease of Use

**Nextiva**

8.8

8.82,970

**Ooma Office**

9.0

9.0108

Ease of Setup

**Nextiva**

8.4

8.42,258

**Ooma Office**

9.1

9.199

Ease of Admin

**Nextiva**

8.6

8.62,040

**Ooma Office**

9.0

9.082

Quality of Support

**Nextiva**

9.0

9.02,904

**Ooma Office**

9.0

9.0106

Has the product been a good partner in doing business?

**Nextiva**

8.9

8.92,020

**Ooma Office**

9.1

9.181

Product Direction (% positive)

**Nextiva**

8.3

8.32,778

**Ooma Office**

8.9

8.999

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.5

1,875

8.3

96

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.7(won by default)

73

Not enough data

Call Management

8.9(won by default)

125

Not enough data

Network monitoring

8.4(won by default)

63

Not enough data

Integrations

8.2(won by default)

77

Not enough data

Virtual PBX

7.9(won by default)

54

Not enough data

SIP trunking services

7.7(won by default)

53

Not enough data

Call List Management

8.0(won by default)

5

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.2(tied score)

1748

|

Verified

9.2(tied score)

91

Video Calls

7.9(won by 0.5)

896

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.4

39

Instant Messaging

8.3(won by 0.1)

1057

|

Verified

8.2

12

Screen Sharing

7.7(won by 0.9)

826

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

40

Conference Calls

8.6(tied score)

1160

|

Verified

8.6(tied score)

57

Desk-to-Desk Calls

9.1(won by 0.1)

1344

|

Verified

9.0

66

SMS Messaging

9.0(won by default)

5

Not enough data

Chat/Messaging

10.0(won by default)

6

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

7.7(won by default)

43

Feature Not Available

Cross-system Integration

7.8(won by default)

41

Feature Not Available

Adaptive Learning

7.6(won by default)

40

Feature Not Available

Proactive Assistance

7.6(won by default)

40

Feature Not Available

Access

Software Pairing

8.0(won by 0.3)

900

7.7

42

Browser Extension

8.2(won by 0.6)

896

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

40

Individual Download

8.5

1037

|

Verified

8.6(won by 0.1)

52

Advanced Features

Hold Music

8.3

1171

|

Verified

8.7(won by 0.4)

65

Automated Attendants

8.6

1246

|

Verified

8.9(won by 0.3)

80

VOiP Number

9.2

1494

9.4(won by 0.2)

80

Additional Functionality

Customizable Reports

7.0(won by default)

5

Not enough data

Reporting & Statistics

7.0(won by default)

9

Not enough data

Voice Mail

9.4(won by default)

8

Not enough data

Mobile Access

9.3(won by default)

17

Not enough data

Call Routing

8.6(won by default)

7

Not enough data

VoIP Connection

10.0(won by default)

5

Not enough data

Reporting/Analytics

7.0(won by default)

5

Not enough data

VoIP

10.0(won by default)

5

Not enough data

Unified Communications

10.0(won by default)

7

Not enough data

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.6

217

Not enough data

Channels

Voice

9.4(won by default)

200

Not enough data

Social

8.0(won by default)

175

Not enough data

Live Chat

7.8(won by default)

174

Not enough data

Mobile SMS

8.3(won by default)

179

Not enough data

Email

8.2(won by default)

167

Not enough data

Generative AI

AI Text-to-Speech

7.6(won by default)

85

Not enough data

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.7(won by default)

176

Not enough data

Session Queuing

8.7(won by default)

172

Not enough data

Concurrent Calling

8.9(won by default)

177

Not enough data

Speech Analytics

8.1(won by default)

170

Not enough data

Auto Dialer

8.2(won by default)

168

Not enough data

IVR

8.6(won by default)

176

Not enough data

Inbound Screen Pop

8.6(won by default)

169

Not enough data

Persistent Data

8.4(won by default)

164

Not enough data

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

8.8(won by default)

11

Not enough data

Cross-system Integration

9.2(won by default)

11

Not enough data

Natural Language Interaction

9.2(won by default)

11

Not enough data

Proactive Assistance

9.2(won by default)

11

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.3(won by default)

166

Not enough data

Administrator Access

9.1(won by default)

178

Not enough data

Reporting & Dashboards

8.9(won by default)

178

Not enough data

Session Recording

8.5(won by default)

165

Not enough data

Agent Scheduling and Assignment

8.4(won by default)

160

Not enough data

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.6

775

Not enough data

Platform

Omnichannel

8.1(won by default)

464

Not enough data

Mobile Access

8.7(won by default)

665

Not enough data

Queue Management

8.6(won by default)

584

Not enough data

Call Routing

8.9(won by default)

693

Not enough data

Call Back

8.7(won by default)

605

Not enough data

IVR

8.3(won by default)

500

Not enough data

Automatic Call Distribution

8.6(won by default)

602

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

7.7(won by default)

294

Not enough data

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

8.7(won by default)

607

Not enough data

Performance Evaluation

8.7(won by default)

563

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

8.8(won by default)

8

Not enough data

Cross-system Integration

8.9(won by default)

9

Not enough data

Natural Language Interaction

8.8(won by default)

8

Not enough data

Proactive Assistance

8.8(won by default)

8

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

8.6(won by default)

593

Not enough data

Reporting & Dashboards

8.7(won by default)

624

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

9.1

48

Not enough data

Basic Communication - Cloud PBX

Call Management

9.5(won by default)

35

Not enough data

Communication Management

9.1(won by default)

30

Not enough data

Scalability

9.4(won by default)

29

Not enough data

Integrations

8.5(won by default)

24

Not enough data

Mobile Accessibility

8.8(won by default)

33

Not enough data

Accessibility

9.1(won by default)

29

Not enough data

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

9.1(won by default)

26

Not enough data

Analytics and Reporting

9.3(won by default)

29

Not enough data

Support and Reliability

9.1(won by default)

30

Not enough data

Automated attendant

9.1(won by default)

27

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.6

210

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

8.1(won by default)

7

Not enough data

Cross-system Integration

8.1(won by default)

7

Not enough data

Adaptive Learning

8.3(won by default)

8

Not enough data

Natural Language Interaction

8.6(won by default)

7

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

8.5(won by default)

148

|

Verified

Not enough data

Native VoIP

9.1(won by default)

160

|

Verified

Not enough data

CCaaS Option

8.8(won by default)

147

|

Verified

Not enough data

Features

Voicemail to Email

9.2(won by default)

187

|

Verified

Not enough data

Voicemail to SMS

8.6(won by default)

154

Not enough data

File Sharing

8.3(won by default)

141

|

Verified

Not enough data

Voice Conferencing

9.0(won by default)

156

|

Verified

Not enough data

Video Conferencing

8.5(won by default)

145

|

Verified

Not enough data

Conference Transcripts

Feature Not Available

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

76.8%

Mid-Market(51-1000 emp.)

22.0%

Enterprise(\> 1000 emp.)

1.2%

[![Ooma Office](https://images.g2crowd.com/uploads/product/hd_favicon/41b1a68585a8a7f102ae56281910300d/ooma-office.svg "Ooma Office")](https://www.g2.com/products/ooma-office/reviews)

Ooma Office

Small-Business(50 or fewer emp.)

100.0%

Mid-Market(51-1000 emp.)

0%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

76.8%

100.0%

Mid-Market

(51-1000 emp.)

22.0%

0%

Enterprise

(\> 1000 emp.)

1.2%

0%

Reviewers' Industry

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.5%

Real Estate

3.9%

Other

74.7%

[![Ooma Office](https://images.g2crowd.com/uploads/product/hd_favicon/41b1a68585a8a7f102ae56281910300d/ooma-office.svg "Ooma Office")](https://www.g2.com/products/ooma-office/reviews)
Ooma Office

Insurance

11.6%

Construction

7.0%

Legal Services

5.4%

Financial Services

3.9%

Non-Profit Organization Management

3.9%

Other

68.2%

FAQs

## Nextiva vs Ooma Office FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Nextiva vs Ooma Office?

Nextiva and Ooma Office both serve small businesses with VoIP solutions, but Nextiva stands out for its higher review volume and more frequently cited customer support, while Ooma Office is rated higher for ease of setup and administration.

| | [Nextiva](https://www.g2.com/products/nextiva/reviews) | [Ooma Office](https://www.g2.com/products/ooma-office/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.5/5 (3,620 reviews) | 4.5/5 (134 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 8.4 | 9.1 |
| Quality of Support score | 9.0 | 9.0 |
| Top Reviewer-Cited Strength | Customer Support (135 all-time mentions) | Ease of Use (3 all-time mentions) |

### How do the pricing models of Nextiva and Ooma Office compare?

Ooma Office is rated higher for value with a Price/Cost satisfaction score of 9.1 versus Nextiva's 8.8.

- **Nextiva:** In recent reviews, several reviewers cite concerns about pricing becoming expensive as features and users are added, and mention contract lock-in as a trade-off.
- **Ooma Office:** Reviewers consistently highlight Ooma Office as cost-effective and affordable, especially for small businesses and non-profits, with positive sentiment around its value for the features provided.
- **Switching reasons:** Reviewers mention switching from Nextiva due to high pricing and contract constraints, seeking more affordable or AI-powered alternatives.

### What are the best alternatives to Nextiva and Ooma Office?

The top three alternatives to Nextiva and Ooma Office are 3CX, Aircall, and Quo.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,620 reviews) | Small-Business | Reviewers cite pricing as a trade-off, especially for small businesses. | Customer Support (135 all-time mentions) |
| [Ooma Office](https://www.g2.com/products/ooma-office/reviews) | 4.5/5 (134 reviews) | Small-Business | Consistently described as affordable and cost-effective. | Ease of Use (3 all-time mentions) |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,643 reviews) | Small-Business | — | — |
| [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5 (3,400 reviews) | Small-Business | — | — |

### Which VoIP Providers features should I prioritize when comparing Nextiva and Ooma Office?

Buyers comparing Nextiva and Ooma Office should prioritize Ease of Setup, Ease of Use, Quality of Support, Pricing Satisfaction, and Feature Set.

- **Ease of Setup:** Nextiva 8.4, Ooma Office 9.1
- **Ease of Use:** Nextiva 8.7, Ooma Office 9.0
- **Quality of Support:** Nextiva 9.0, Ooma Office 9.0
- **Pricing Satisfaction:** Nextiva 8.8, Ooma Office 9.1
- **Feature Set:** Nextiva cited for Features (49 all-time mentions), Ooma Office for Feature Abundance (recent reviews)

### What are the pros and cons of Nextiva vs Ooma Office?

Nextiva's headline strength is customer support, while Ooma Office is most frequently praised for ease of use and setup.

- **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Features (49), User Interface (46), Efficiency (33), Flexibility (28), Messaging Features (22), Accessibility (21)
- **Nextiva trade-offs:** Texting limitations (12), reporting tools and advanced features can be less intuitive, pricing can become expensive as features/users are added, contract lock-in cited in recent reviews
- **Ooma Office strengths:** Ease of Use (3), Easy Setup (3), Intuitive and user-friendly experience, affordability and cost-effectiveness, virtual receptionist and mobile app features
- **Ooma Office trade-offs:** High cost and hidden fees mentioned in recent reviews, customer service responsiveness varies, some reviewers cite limited analytics and integration options

### Is Nextiva or Ooma Office better for small businesses?

Ooma Office is the better fit for small businesses, with higher satisfaction scores for ease of setup, use, and pricing, and strong small-business reviewer sentiment.

- **Nextiva:** Largest segment is Small-Business; reviewers highlight robust features and strong support, but note pricing and contract constraints as trade-offs for small businesses.
- **Ooma Office:** Largest segment is Small-Business; reviewers consistently praise its affordability, ease of use, and quick setup for small business needs.

### Which VoIP Providers platform has better integrations?

Nextiva and Ooma Office are at parity for integrations, as reviewers do not cite a clear leader or specific third-party integrations for either product.

- **Nextiva:** Recent reviews mention CRM integration and analytics tools, but no specific third-party integrations are cited with publishable counts.
- **Ooma Office:** Recent reviews mention CRM integration and app-based features, but no specific third-party integrations are cited with publishable counts.

### How do Nextiva and Ooma Office compare on customer support?

Nextiva and Ooma Office are rated equally for Quality of Support, both scoring 9.0, indicating parity in reviewer satisfaction.

- **Nextiva:** Reviewers frequently cite responsive and helpful customer support, with 135 all-time mentions of customer support as a strength.
- **Ooma Office:** Reviewers describe customer service as prompt and efficient in many recent reviews, though some mention slow response times and occasional difficulty reaching support.

### Which is easier to implement, Nextiva or Ooma Office?

Ooma Office is rated higher for Ease of Setup with a score of 9.1 versus Nextiva's 8.4, a difference of 0.7 points.

- **Nextiva:** Reviewers describe setup as straightforward and easy, with onboarding support frequently cited as a positive experience.
- **Ooma Office:** Reviewers consistently highlight very easy and quick setup, with many noting that implementation can be completed with minimal effort and guidance.

### Which product has better Phone Calls?

Nextiva is more frequently cited for Phone Calls, with 56 all-time mentions of call quality and calling features, while Ooma Office is also positively reviewed for call quality but with fewer all-time mentions.

- **Nextiva:** Call Quality (56 all-time mentions), Calling Features (22), Ease of Use score 8.7
- **Ooma Office:** Call quality and reliability cited in recent reviews, Ease of Use score 9.0

Alternatives

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

**Ooma Office Alternatives**

 ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo")

[
Quo
](/products/quo-quo/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

[
Dialpad Connect
](/products/dialpad-connect/reviews)