NetCommunity is good for integrating with Blackbaud's CRM. Review collected by and hosted on G2.com.
It is behind-the-times in email design. The platform allows for HTML customization which can be nice; but overall needs to be more user-friendly so more people can use it quickly and efficiently. Review collected by and hosted on G2.com.
It's very intuitive and easy to use. If you're familiar with any kind of site building or email management software, this is easy to use. The WYSIWYGs are some of the best I've worked with. Aside from the product, the support and launch team were top notch! Review collected by and hosted on G2.com.
I wish it stored data so we did not have to go into the Raisers Edge database view and plug-in to retrieve information. Review collected by and hosted on G2.com.
BBNC hooks up directly to our Rasiers Edge database. Review collected by and hosted on G2.com.
BBNC is very outdated. It is not user friendly and you have to know a bit of coding to get your emails looking somewhat decent. Review collected by and hosted on G2.com.
I appreciate that Blackbaud Net Community has multiple functions that allows my team to manage our website, event, membership, and other registration forms. Review collected by and hosted on G2.com.
I do not like that the event forms do not allow for custom questions and that credit card information for monthly pledge payments is not stored so we have to do a low of follow up/collections work. Review collected by and hosted on G2.com.
Automated and seamless integration with Raiser's Edge, which is also a blackbaud product, is the most important feature. Review collected by and hosted on G2.com.
The user interface continues to be fairly clunky, despite ongoing updates and improvements. On the customer end, forms need more customization options, especially with font size and page placement. Review collected by and hosted on G2.com.
It is not that easy to learn, but once you do learn it, it is not too bad overall. Uses a lot of HTML, which is easy to find out via googling everything Review collected by and hosted on G2.com.
It is not that user friendly, some of the adjustments are harder to make, not easy to upload and sort it by date. It is not that user friendly, uses a lot of HTML Review collected by and hosted on G2.com.
NetCommunity is a Blackbaud product, so if your organization uses Raiser's Edge then it will work with your fundraising database. Review collected by and hosted on G2.com.
NetCommunity donations, at least at our organization, have to be imported by a staff member into Raiser's Edge. So even with integration there is a manual component, which means there's a delay between event donations being made and the donation information showing up in Raiser's Edge. Also, we have many duplicate accounts being created because donors may use a different variation of their name and address (home vs. work) when they make an event-related donation. Review collected by and hosted on G2.com.
I like how user friendly this software is compared to our previous CRM software. It is much more counter intuitive and easy to use. Review collected by and hosted on G2.com.
At this time, I’m but sure if there is anything specific I dislike. I am working on understanding all aspects of the software and so far it seems easy to use and figure out. Review collected by and hosted on G2.com.
The integration with Blackbaud Raiser's Edge is the biggest selling point. Review collected by and hosted on G2.com.
Raiser's Edge is Blackbaud's core product and the limited functionality of all of their other products, including Financial Edge and NetCommunity, demonstrates how much of an afterthought they are. Blackbaud has a captive market that is almost held hostage to their other products, as integration with other products is difficult if not impossible. We would prefer to use Mail Chimp or Constant Contact and WordPress, which are much more user-friendly (we feel that you need to be an expert to get the most out of NetCommunity so we are very dependent on consultants, where we haven't felt that way in our past experience with other platforms) but the desire to have event registrations, email lists, and the portal connect with our database outweighs that. Review collected by and hosted on G2.com.
That the data integrates seamlessly with our database. It is also somewhat convenient for me personally that the email designer allows you to just manipulate the whole code because I can "hack" it to do what I want, but I have higher than average html and css skills. Review collected by and hosted on G2.com.
That we don't have the ability to see exactly which people clicked on which link, that we can't query emails based on email date, that using the standard email editor tools makes some seriously ugly code. Review collected by and hosted on G2.com.
I think this software was absolutely remarkable in terms of raising awareness in whatever motive you have. I personally used this with an environmental NGO and helped prove success in various campaigns and marketing strategies used. I really enjoyed the raiser edge integration. Review collected by and hosted on G2.com.
I disliked the email marketing aspect, as it tends to overload on spam sometimes and sends it to the wrong audience. I wish there was a more specific audience driven network which allowed more deep help instead of generally all over the masses. Review collected by and hosted on G2.com.
If you're looking for a solid database that'll scale with your organization, then this is a great option. If you're looking for a more all-in-one CRM platform, this may not be for you. Review collected by and hosted on G2.com.
Like a lot of systems that have been around for a while, it offers a solid core function with a lot of features stapled on based on requests over time. Technically it all works together, but it's not always pretty or intuitive. Review collected by and hosted on G2.com.
I like the ability to personalize emails to what our group is trying to get across. You couldn't do that with the last system. Review collected by and hosted on G2.com.
It can be a bit restrictive in what kinds of colors you use and how to upload photos. Review collected by and hosted on G2.com.
It's very user friendly, I feel like I did not need much training and it does what it's supposed to. Review collected by and hosted on G2.com.
I feel like it could be a little more updated-to me it just seems very basic sometimes and I think it's capable of a lot more than it provides Review collected by and hosted on G2.com.
I liked the functionality and easy of linking with Toptix. Additionally, the deployment of the software was pretty seamless. Management of mass emailers are good as well. The fact that it's built on ASP is a plus in my book. Review collected by and hosted on G2.com.
Trying to work with this program over a VPN is not the greatest. Slightly sluggish response but that also is partly due to the ISP. If you're not a technical person or do not have IT staff, you will need to have someone come in to manage the installation. Review collected by and hosted on G2.com.
Easy to use CMS
You don't need to be technical to use it
Tons of features
Document Repository Review collected by and hosted on G2.com.
Very proprietary
Only runs on Windows Server platform
Doesn't run as quick as other CMS system
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The actual forms are easily setup via simple clicks. Language on the forms is usually customizable. Review collected by and hosted on G2.com.
Because most items are simple clicks, the forms are very constraining as to control over the display of the items. Some language is not customizable.
All information collected via a form is not available for display in a notification or acknowledgement email.
I dislike the initial cost and the hidden costs. Many features that I would assume to be available are available with an additional cost to setup.
The newsletter construction interface is very cumbersome.
They did not have a 'sandbox' available before purchase, to know what you were getting. Review collected by and hosted on G2.com.
Since NetCommunity is owned by Blackbaud, we only have to go through one company to have an online giving solution. Review collected by and hosted on G2.com.
Unfortunately for NetCommunity, the integrated solution it provides is woefully inadequate. It's a bully when it comes to data, overriding what's in the database, taking absolute control away from the users. The donation pages are build with a version of HTML and CSS that are two generations out of date, and the donations pages look old as a result. An added problem with donation pages that look old is that they also look less secure to the donor. The process of updating the donation pages is buried within a cumbersome user interface. Review collected by and hosted on G2.com.