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Salesforce Education Cloud

By Salesforce

4.2 out of 5 stars

How would you rate your experience with Salesforce Education Cloud?

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Salesforce Education Cloud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the impressive level of customization in Salesforce Education Cloud, perfect for tailored solutions and community building. (1 mentions)
Users appreciate the extensive customization options in Salesforce Education Cloud, enabling tailored solutions for diverse needs. (1 mentions)
Users value the impressive customization and versatile features of Salesforce Education Cloud, enabling tailored solutions for diverse needs. (1 mentions)
Users appreciate the efficient payment management capabilities of Salesforce Education Cloud, streamlining transactions and enhancing user experience. (1 mentions)
Users value the robust security features of Salesforce Education Cloud, ensuring safe and reliable management of sensitive data. (1 mentions)
Users find the time-consuming nature of Salesforce Education Cloud due to frequent changes and complex automation options frustrating. (2 mentions)
Users struggle with complex data management that requires deep expertise and complicates compliance and sandbox creation. (1 mentions)
Users face update issues that require extensive knowledge, complicating compliance and data management processes. (1 mentions)

Top Pros or Advantages of Salesforce Education Cloud

1. Customization
Users love the impressive level of customization in Salesforce Education Cloud, perfect for tailored solutions and community building.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you like about Salesforce Education Cloud?

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides

2. Device Management
Users appreciate the extensive customization options in Salesforce Education Cloud, enabling tailored solutions for diverse needs.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you like about Salesforce Education Cloud?

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides

3. Features
Users value the impressive customization and versatile features of Salesforce Education Cloud, enabling tailored solutions for diverse needs.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you like about Salesforce Education Cloud?

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides

4. Payment Management
Users appreciate the efficient payment management capabilities of Salesforce Education Cloud, streamlining transactions and enhancing user experience.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you like about Salesforce Education Cloud?

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides

5. Security
Users value the robust security features of Salesforce Education Cloud, ensuring safe and reliable management of sensitive data.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you like about Salesforce Education Cloud?

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides

Top Cons or Disadvantages of Salesforce Education Cloud

1. Time-Consuming
Users find the time-consuming nature of Salesforce Education Cloud due to frequent changes and complex automation options frustrating.
See 2 mentions

See Related User Reviews

Lindsay F.
LF

Lindsay F.

Enterprise (> 1000 emp.)

4.0/5

"Great Education-Focused System, But Needs Customization Due to Its Newness"

What do you dislike about Salesforce Education Cloud?

A lot of custom work is required to make it work as it is still very new

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you dislike about Salesforce Education Cloud?

Honestly, few things annoy me. For starters, feels like you need someone fully immersed in the system to provide compliance for all the things that ch

2. Data Management
Users struggle with complex data management that requires deep expertise and complicates compliance and sandbox creation.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you dislike about Salesforce Education Cloud?

Honestly, few things annoy me. For starters, feels like you need someone fully immersed in the system to provide compliance for all the things that ch

3. Update Issues
Users face update issues that require extensive knowledge, complicating compliance and data management processes.
See 1 mentions

See Related User Reviews

Jafeth L.
JL

Jafeth L.

Mid-Market (51-1000 emp.)

4.5/5

"Beyond anything else you can think of"

What do you dislike about Salesforce Education Cloud?

Honestly, few things annoy me. For starters, feels like you need someone fully immersed in the system to provide compliance for all the things that ch

Salesforce Education Cloud Reviews (41)

Reviews

Salesforce Education Cloud Reviews (41)

4.2
41 reviews
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Jafeth L.
JL
I.T. Project Analyst
Mid-Market (51-1000 emp.)
"Beyond anything else you can think of"
What do you like best about Salesforce Education Cloud?

The level of customization is impressive. You can do almost anything you wish, from single automation to full back-end development, this SAAS provides the tools to make anything you want possible. Before commiting to this system, we tried different alternatives, and to be honest, nothing comes close to the level of customization. I can confidently say that this is a perfect fit for our vision of service and school growth.

One thing that gets my attention is their communities sites feature since its potential is huge! It allows you to form a community, to advertise, sell, get information, you name it, it's there. It is fully featured and offers vast amounts of personalization settings so your community will always be unique. Our customers are creating contracts in real-time thanks to it, and this eases our staff load. Once their contract is created to fulfil their needs, payments are allowed inside our community so customers don't have to wait long to purchase our services.

From student enrollment to device rental, transportation options, etc. it's all there available. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

Honestly, few things annoy me. For starters, feels like you need someone fully immersed in the system to provide compliance for all the things that change more than regularly (at least 3-4 times a year) in it. Their automation options are currently somewhat convoluted, since there are many options available for developers, and some are getting retired for no apparent reason, so development made on some options will need to be re-worked and tested.

Also, when creating sandboxes, it becomes a pain to move data from production. The system should at least give users options to select and copy custom and standard information to their liking. Review collected by and hosted on G2.com.

Lindsay F.
LF
Director/Senior Systems Administrator
Enterprise (> 1000 emp.)
"Great Education-Focused System, But Needs Customization Due to Its Newness"
What do you like best about Salesforce Education Cloud?

Having an education focused system with objects that relate directly to my work Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

A lot of custom work is required to make it work as it is still very new Review collected by and hosted on G2.com.

Ashly M.
AM
CUSTOMER SERVICES
Mid-Market (51-1000 emp.)
"Easy to navigate."
What do you like best about Salesforce Education Cloud?

Was not hard to understand how the app works. Easy to navigate and if I had to explain to anyone how to use it I would feel confident in doing so. Compared to others I think this would be on the top of my list. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

At the moment I do not find or see anything I dislike so far. Continuing using the Salesforce software if I happen to come across anything I will most definitely update my review for others to read as well as to help build a better app. Review collected by and hosted on G2.com.

Saravanan K.
SK
Head of Department
Mid-Market (51-1000 emp.)
"Salesforce education cloud for University Students"
What do you like best about Salesforce Education Cloud?

It offers education management services for K12, Colleges as well as universities. Students, faculty, alumni, and administration can work smarter and will save time and effort. Salesforce CRM provides complete package for University to manage the core departments as well as admission, stipend, scholarships, placement, internship, alumni,etc. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

Can be customized for AICTE regulations for universities and colleges. Review collected by and hosted on G2.com.

Alaa H.
AH
Head of Business Development
Mid-Market (51-1000 emp.)
"Salesforce a Leading CRM - Admin Experience in Higher Education"
What do you like best about Salesforce Education Cloud?

Tge platform is very powerful, fixable, and provide advanced reporting and dashboards. Going more in depth, the communication tools, the ability to design views based on role and demand. The availability of resources is also a plus. The sandbox is also a great tool Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

As cloud application, you have limited control. Upgrades scheduling may not fit your plans. The performance in very few times is not as expected. Further integrations with WhatsApp for example was still being developed, but i believe it is highly demanded tool. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Salesforce.org Education Cloud Review"
What do you like best about Salesforce Education Cloud?

As a team leader, I'm able to track the progress of new joiners and thus can dedicate individual attention. I can assign new tasks to them Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

many a time I am not able to save the data due to a server crash. this happens frequently Review collected by and hosted on G2.com.

Timothy H.
TH
Adjunct instructor
Enterprise (> 1000 emp.)
"Useful tool to track student performance"
What do you like best about Salesforce Education Cloud?

I have used Salesforce to create tickets when students are struggling in different aspects of the course Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

Salesforce is not the most intuitive program to use. I had to spend a good bit of time reviewing the tutorials to figure out how to use the program. Review collected by and hosted on G2.com.

Verified User in Higher Education
GH
Mid-Market (51-1000 emp.)
"Exceptional CRM experience and support"
Describe the project or task Salesforce Education Cloud helped with:

I have worked on Salesforce Higher Education instances for 2+ years both from the beginning of implementation to scaling the environment. Both have been leading higher education institutions not only working on student engagement, but enriching the community. Review collected by and hosted on G2.com.

What do you like best about Salesforce Education Cloud?

Ease of use and free training services for users of any caliber. They don't have to be incredibly tech savvy to get through their work day. The support services are great, whether youre submitting a question to the Trailblazer community or submitting a bug ticket; you'll always find the answer you're looking for. The scalability across the enterprise is amazing - Salesforce continues to come out with upgrades and patches which allows the enterprise to grow in the virtual realm. New additions are added that keep our users on their feet and drives adoption.

From an Administration standpoint the click and drag code is amazing. You don't need to have an expert in computer science managing your instance. Review collected by and hosted on G2.com.

Utkarsh P.
UP
Admin member
Small-Business (50 or fewer emp.)
"Educating Look's Dam Easy with Education Cloud"
What do you like best about Salesforce Education Cloud?

Education cloud features like multiple address management, credentials management, relationship management, TDTM trigger framework these features are really cool Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

There is nothing to deslike but it can provide some more eventing features. Review collected by and hosted on G2.com.

MS
Mrs. Sifferath
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"SpedAdvantage, making paperwork a breeze"
What do you like best about Salesforce Education Cloud?

Using SpedAdvantage through Salesforce has improved the way I do all of my special education paperwork. If you are a SPED teacher, you know how time consuming it can be. I could go on and on how this software has made it easier through better organization, reminders of upcoming due dates, accessible to a student’s team members, logging communication, the list goes on. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Education Cloud?

At times, SpedAdvantage may have a glitch or will not save items but when we run into those problems there are support personnel that are fast in response and very helpful with working through the problem. Review collected by and hosted on G2.com.