Almabase Reviews & Product Details

Almabase Overview

What is Almabase?

Almabase is the world's most loved alumni management software. Almabase helps you transform your alumni and donor engagement program to build lifelong relationships. Acquire new donors. Drive event attendance. Increase digital engagement. Inspire new volunteers. Almabase is also the #1 alumni management software for Blackbaud, Salesforce and Ellucian shops. It integrates with several other databases too.

Almabase Details
Website
Languages Supported
English
Product Description

Almabase is an all-in-one alumni management software. We provide you with all the lego-blocks you need to create a successful alumni program and measure outcomes.


Seller Details
Seller
Almabase, Inc.
Company Website
Year Founded
2013
HQ Location
San Francisco, CA
Twitter
@almabaseapp
379 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
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Almabase Screenshots

Almabase Reviews

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Director of Alumni Relations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

From the very beginning, Almabase and their team have been very supportive and focused on the success of our alumni program. The setup and rollout was quick and seamless and the various tweaks and adjustments that we have requested over the years have been met with openness and a "can do" attitude. The Almabase platform has made my job so much easier whether it's managing events or sending out segmented communications to a wide range of alumni groups. Keep up the great work Almabase! Review collected by and hosted on G2.com.

What do you dislike?

Very little to complain about. Customization of the actual platform is somewhat limited but when I have reached out and requested certain changes, the Almabase team has been very accommodating and met my requests. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were in need of an online directory and Almabase has provided that and so much more. The current rollout of our alumni business directory is something that will add even more value for our alumni base.

Also, the ability for our group contact lists to be updated in real time has been so important when communicating to our segmented alumni groups and not needing to create new contact lists. Review collected by and hosted on G2.com.

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Assistant Director of Alumni Engagement
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Almabase reached out to us wanting to see if their product would be a good fit for us. As we were facing the pandemic of COVID-19, our department was facing some challenges such as postponing all in-person events and travel. We found that the event platform was going to fit our needs for the transition to all virtual events. Almabase's cohesive event platform allows us to run virtual events smoothly. We also are confident that we have a handle on all aspects of our events. From registrations to communication, and to some automation. The email communication feature, as well as the data collection, is straight-forward and can help update your alumni database with the new and necessary information for your advancement/alumni division. The support of our Customer Success Manager is also a huge plus. While there are times where we may find some challenges within the program, our manager tries to locate every possible avenue to see if our challenge can have a solution to it. In many cases, there is always a solution or even so an update to the platform. Review collected by and hosted on G2.com.

What do you dislike?

The only downside we had was the transition period. Originally our past email communication platform we had to hit "save" every time we wanted to save it. Almabase automatically saves your work and would at times, exit out of creating the email. While no data was lost, this was a habit I had tried to break. Additionally, some features like "Allow guests to register without logging in or signing up" is turned on, so the registration process may take a little longer if you do not turn it off. While this has already been submitted for feedback, reporting my monthly reports is tedious having to go into each email sent to get the open rate and click-through rate. Even when you are on the main page, hovering your mouse over an email report automatically shows the percentage of open rates, and we also report the number of people who open our emails. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Almabase is great for finding solutions for your wants and needs. The on-boarding and inquiry calls we had with them helped us make the right decision in purchasing the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are truly finding ways to "have everything on one platform" when registering for events. The workflow of an individual registering for an event, engaging the workflow of getting reminder emails and follow-ups allows us to spend more time creating content, rather than hitting the "send" button every time you need to upload an email list. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We started using Almabase in the fall of 2020 as we have pivoted to all virtual events. Using this platform to keep everything consistent, track registrations, event details and guest communication has been amazing. The support team we've been assigned from the start has been so helpful. It's reassuring to know that we can ask any question and get an answer right away. My favorite aspect has been the set-up. It has been very easy to learn and our team can easily work together to get all the components of the event and registration complete in a short amount of time. Review collected by and hosted on G2.com.

What do you dislike?

It is unfortunate that we still have a percentage taken from the ticket prices. However, that is typical across the board, so I guess that is an overall dislike for all registration platforms. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Working with a fairly small team, it has been very easy learning Almabase. I have personally handled all the event registration set-up while others on my team work with the data entry and retrieval and help in testing emails, checking in guests and final guest kit uploads. It is very similar to Eventbrite look and feel but with so much more to offer! We have used for both free and ticketed events and it is very seamless. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Almabase, we can now register all guests in one place for free or ticketed events and easily export the data into our database system. Our payment system also connects directly so there is no difficult or time-consuming payout process. Review collected by and hosted on G2.com.

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Director Of Alumni Relations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Almabase has an intuitive and easy to use administrative backbone that makes the management of community members a breeze. The platform takes you by the hand and leads you through the process of setting up events, job posts, form creation, and campaign page setup. Review collected by and hosted on G2.com.

What do you dislike?

On occasion, I have run into minor issues related to how Almabase works on the programming side, but the technical team is always ready to help me find a solution to meet my needs. My one complaint is that the system will sometimes place a different name in a dynamic name field than the one I identify when composing a group email message. This happens because the email address I submit in conjunction with a specific name is used by another individual (usually when a married couple shares an email address). So, I might be trying to send an email to Jane Doe but the system will override Jane's name and substitute John Doe because his is the profile associated with the email address I entered. When sending messages like this, I have to remove the dynamic name personalization feature so that I don't send a birthday greeting to John Doe that is intended to go to Jane Doe. Beyond this, I absolutely love what I have been able to do with Almabase since we established our partnership a little over three months ago. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almabase is helping us more effectively communicate with our alumni and track event participation. The event management component of the system is great as it allows not only an overall event registration, but also allows for the purchase or reservation of tickets for sub-events within larger events. For example, we can have people register for our Homecoming event but then also register for special banquets, parties, or other sub-events for a limited number of people or limited to people who meet certain criteria (i.e.: students only). The system is helping us capture updated alumni contact information and it facilitates the communication of the University with alumni. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Almabase has continued to evolve over the past three year to become an all-encompassing product to connect with Alumni, past faculty, and current students. The support from the Almabase team might be the best feature though! They have been super helpful with every step along the way! Review collected by and hosted on G2.com.

What do you dislike?

They have expanded so quickly that we have changed account reps once. Overall not a large turnover considering the support they offer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great user experience. Be sure to connect with your account rep immediately. They are so helpful! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are connecting with our alumni in ways we never have. The ideas and supports provided by Almabase has helped us continue to grow our alumni relations through the pandemic. Review collected by and hosted on G2.com.

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Development & Alumni Relations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Almabase's customer service is second to none, they can;t do enough to help and are always super speedy with responses. The setup process was very easy, and I am able to manage the site and add content very easily (and I have no experience of website development). It's a superior product for a competative price, you get extra functionality to some of the other big players. Review collected by and hosted on G2.com.

What do you dislike?

Not much - the format is quite prescriptive but that suits us as we're not web developers - so it's a benefit in that the site looks professional no matter what we do to it! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Well worth giving serious consideration to, don't just go to the big names, these guys are much better! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We originally bought the platform for alumni to engage with one another - it's actually most useful to us to process donations, take event bookings, do crowdfunding campaigns and hold and search alumni data. It's great to create lots of alumni content away from the main school website, we love sending our enewsletter through the site and directing all of our social media comms into Almabase. Review collected by and hosted on G2.com.

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Coordinator, Career Services and Alumni Relations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The communities feature is my absolute favorite. Having the opportunity for alumni to self-select based on interests and affinity is something that adds a new element to how we engage with alumni. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, there isn't much to dislike. The team does an excellent job with communication and allowed us to customize based on our interests and needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to increase alumni engagement, offer new and exciting services to our alumni and bolster our mentorship efforts. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ease of the setup and the ease of signing up to use the platform. We have received positive feedback from our constituents on how easy it was to sign up for the network.

We are excited to continue to find ways to connect our alumni with each other as well as with our students utilizing Almabase. Review collected by and hosted on G2.com.

What do you dislike?

Would love to see Almabase available as an app or more user friendly on your phone. It is easy to use on your phone but has a few small glitches.

The product is very user friendly and I am excited to see the functions they will continue to develop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are hopeful that our younger alumni will become more engages by using Almabase. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As a member of the Advancement team capturing correct data is critical and it is something I feel the site does really well. It then transitions pretty seamlessly into our primary database. A special word of thanks to our Almabase Service rep Krishna Kant. He is terrific and so easy to work with. He makes himself available frequently, and if for some reason is unavailable, always lines up additional support staff for us. Review collected by and hosted on G2.com.

What do you dislike?

Not many complaints at all. I feel the product is easy to work with and when adjustments to filters need to be made it is easily managed and executed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting a lot of benefits from the services already. The critical Information we are all hoping to collect is easy to gather, and the portal is offering a ton of interaction between our Alumni base. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's very easy to use and the platform is very friendly. The costumer support is very good and fast. They really work together with you. What deliver and provide what they set out to do. If you don't have time, experience, team to work with it is a very good start point in order to connect and engage your alumni network. Review collected by and hosted on G2.com.

What do you dislike?

There is no much. One of the things is that the platform is very good but the design is limited in somehow. You cannot change the design and specially, the structure, of the homepage. The changes available right now is the colors, fonts and the header/footer. When they are able to let you free to create your own structure and design of the page, it will be amazing!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are still working on have the platform fully running in our Alumni network. So, we couldn't use it as best as we can. But so far, the platform has given us one place to have all the information together, a place where we can direct our community, and help them, and bless them. We can give them a better way to get in touch with our friends and former teachers. Review collected by and hosted on G2.com.

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Asst. Vice President, Development & Alumni Relations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Fairly easy to set-up. Intuitive to create pages, update news, event registrations and fundraising campaign pages. Has versatility to go from crowdfunding to premium-based funding to tickets sales to fundraising events like galas and golf tournaments. Lots of features to create value for your alumni users. The directory is especially attractive with the map feature. The support has been great and responsive to some of our unique needs. Review collected by and hosted on G2.com.

What do you dislike?

It's still a platform in a box. Don't get me wrong, it's a big box with lots of bells and whistles but there are some parts I wish we were able to customize more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to engage with our alumni more. When we send a blast email to our constituent base, our typical "open" rate is around 3%. When we send an email to our registered users on the platform the "open" rate jumps to 92%. That is pretty awesome. This tells us the key is to get as many of our constituent base registered on the platform as possible. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are so pleased with the platform Almabase created for our School and alumni community! They were incredibly easy to work with and really listened to and understood our needs and desires. They continually work to improve their platform. The feedback from our alumni community has been extremely positive and we are excited to see it continue to elevate our network! Review collected by and hosted on G2.com.

What do you dislike?

Not everything is customizable, but Almabase does try and come up with solutions to our requests, which we appreciate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We continue to see the benefits of engaging our community with one another and our School. Review collected by and hosted on G2.com.

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Alumni Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Almabase has made a very simple and great looking product. The company will go out of their way to help me understand what it is that I need to know to set up a page, event page, or a fundraising campaign. When I contact Almabase, I usually receive a response within an hour of reaching out to them. They even sent a representative to our school to demonstrate to our alumni how easy it is to use their product. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I can say negative about the product or the company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almabase's Alumni Software has helped us connect our alumni in a way that social media could not do. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The team at Almabase, especially Shweta, was extremely helpful in our Giving Tuesday Now campaign. She guided me through the whole process of setting up our page, made suggestions, and equipped me with examples to help promote our campaign. She kept in contact with me throughout the day of the campaign to encourage and offer any help I needed! Chris and Shweta also did a great job following up with us after the campaign to debrief how we did and learn what we could do better in the future! Review collected by and hosted on G2.com.

What do you dislike?

The only downside was that we did not begin working with Almabase a week earlier. One extra week of lead time would have helped us reach more people for the campaign. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Raising the funds necessary to complete our Annual Fund. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Working with Almabase has been a great experience for us so far. They are very responsive when it comes to any questions that we have, whether it is via phone call or email. Right now we have monthly phone calls scheduled with our immediate rep and he is continuously working to help make things better for us.

Please note that the amount of users that have joined out platform isn't a valid number because we haven't fully rolled out the platform yet! (No fault to Almabase! Our team has undergone some transitions, which has postponed our roll out date!) Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything that we currently dislike about Almabase. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If there has been anything that hasn't worked for us or wasn't available they have been very responsive to help us fix the issue or work on implementing what it is that we needed. Review collected by and hosted on G2.com.

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Director of Alumni Relations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Almabase is extremely user friendly and easy to manage from a backend perspective. A lot of the site is customizable and the customer support team is always there to work with you through any issues you have. It is also extremely easy to integrate to our database at the school, which was super valuable. Review collected by and hosted on G2.com.

What do you dislike?

There's honestly and truly nothin that I dislike. The team at Almabase is always on working on new ways to improve their site, and will even take suggestions when you'd like to see something happen. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almabase has allowed out Alumni network to stay connected to the school and to each other. It also gave us an additional way of collecting contact information, posting news, hosting events, and more. Review collected by and hosted on G2.com.

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Advancement Associate, Alumni Engagement and Advancement Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Our favorite feature is the directory search by map.

The team at Almabase is responsive with our questions, and helpful in making sure we are making the most of the product. Review collected by and hosted on G2.com.

What do you dislike?

We would like the pages on Almabase to be more customizable and a news feed would be a great addition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to connect with alumni who have not been engaged with our office for decades. With Facebook/LinkedIn signups, integration with Raiser's Edge, and alumni able to update contact information on their profile, collecting contact data is more efficient. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Almabase is very intuitive and easy to implement. Most importantly for us, it integrates with Raiser's Edge seamlessly! Review collected by and hosted on G2.com.

What do you dislike?

I wish wish we were able to customize the home screen slightly more. At the moment, we are unable to accept recurring gifts with our Blackbaud Merchant Account, but this is a minor issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Staying connected with our graduates who have moved on is a big help. We aren't affiliated with the university, but need a way to stay connected with the students who are involved with our ministry. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We have been using Almabase for a few years now as our alumni engagement platform. We were one of the first users of Almabase and the support provided by the team has been amazing! We are able to use the platform for creating alumni directory, hosting events, creating fundraising pages, job posting etc. The Almabase team is always open to user feedback and develop features that are most relevant on a regular basis which we appreciate. Also, the team is very responsive which makes back and forth communication very easy. Review collected by and hosted on G2.com.

What do you dislike?

Services provided are of high quality for the existing platform and features. We would love to have a mobile app to increase the engagement among the uses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Apart from the basic features offered that are well known, make sure to talk to the team to consult on your specific needs. The team will help you figure out the best ways to tackle your requirements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We really like the ease of customization of most pages with the appropriate security. The most used features are hosting fundraising events, hosting ticketed events, alumni communication, news and updates on regular basis. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Almabase has been a great database and networking platform for our NASA internship program's alumni. Our alumni like that they can update their data and communicate across groups, we like that we can keep track of their accomplishments and organize alumni events through the platform. Also, the Almabase team has been really responsive to any questions or issues that came up. Review collected by and hosted on G2.com.

What do you dislike?

We don't have any complaints about our site so far! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of the accomplishments of our alumni is incredibly important for our program and this platform helps us do that easily. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

During COVID, Almabase was offering a no-risk trial of their Peer-to-Peer solution. The customer service, help to learn the system, interface were all solid. Was a good experience and will consider using more fully in the future. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, found it to be a good tool..... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connecting donors, group tracking. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Having a 48 campaign with Almabase resulted in our raising almost double the amount we had initially anticipated. The leaderboard created a fun sense of competition between the teams to try and raise more, propelling them to keep emailing and calling friends and family.

The detailed attention and support made us feel like ours was the only campaign running during that giving Tuesday in May! Review collected by and hosted on G2.com.

What do you dislike?

To be honest, nothing. It worked great on all fronts! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was great that the tax deductible receipts where automatically generated and sent to the donors, so that we did not have to deal with all those receipts after the campaign was over. Review collected by and hosted on G2.com.

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Advancement Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

An easy to use portal for both the alumni as well as the staff behind the scenes. Great customer service. Review collected by and hosted on G2.com.

What do you dislike?

I don't see any downsides. The only part is that I wish we would not have to purchase an additional module for a more robust giving site but other than that, it is a GREAT tool to have. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend. They have really good customer service and most importantly if you see something that you think could make it better they are very nimble in either making it happen or incorporating it into up coming new features Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the most important aspects for us as staff is the back and forth integration of Almabase and our Raisers Edge. We are able to capture the most up to date information-the key is to keep driving alums to the site. Our alums have been asking for a site in which they can share information and this is the perfect tool to do so. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I appreciate the response time of the customer service during implementation and after. I appreciate the user friendly interface and clean look and feel of the template. Review collected by and hosted on G2.com.

What do you dislike?

With all templates there are limitations to customization. However, I would appreciate more flexibility. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It assists in engagement for distant constituents, allows for a consistent look and feel for branding our alumni group. A secure place to house contact information and allow constituents to reach out to one another. Review collected by and hosted on G2.com.

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Director of Alumni Relations
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The product itself is super easy to use and the customer service is top-notch. Map feature is impressive and the email capabilities make it so much easier for us to stay in touch with alumni. Review collected by and hosted on G2.com.

What do you dislike?

No complaints here. Everything has been great so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almabase gives us a tangible and high-quality benefit to provide our alumni. It's a useful tool that not only helps keep our alumni connected, but it gives them networking/career capabilities that they desire. The email capabilities in Almabase are so much easier to use than products like Constant Contact, too. It allows us to easily target certain classes, alumni by location and more. The Engagement Snapshot on each alum's page allows us to easily see how connected each alum is as well. We feel better connected to our alumni because of Almabase. Review collected by and hosted on G2.com.

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Do you work for Almabase?