--- title: Mouseflow Reviews meta_title: 'Mouseflow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 690 reviews by the users' company size, role or industry to find out how Mouseflow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 690 scale: '5' date_modified: '2026-06-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Mouseflow Reviews **Vendor:** Mouseflow **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 690 ## About Mouseflow Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? ## Mouseflow Pros & Cons **What users like:** - Users find Mouseflow's **ease of use** invaluable for gaining insights and enhancing marketing strategies effectively. (44 reviews) - Users love the **easy qualitative insights** and tools of Mouseflow for enhancing marketing strategies and user engagement. (31 reviews) - Users praise the **insightful heatmaps** of Mouseflow, enabling improved user engagement and targeted marketing strategies. (26 reviews) - Users praise the **session replay feature** of Mouseflow for enhancing understanding of user behavior and improving engagement. (23 reviews) - Users love the **easy setup** of Mouseflow, enabling quick integration and a seamless tracking experience. (22 reviews) - Users find Mouseflow's **clear interface and helpful customer support** instrumental in enhancing user experience and understanding behavior. (20 reviews) - Users appreciate the **deep insights** provided by Mouseflow, enhancing website analysis and user experience optimization. (19 reviews) - Recording Features (19 reviews) - Customer Insights (18 reviews) - Recording (17 reviews) **What users dislike:** - Users find the **missing features** in Mouseflow frustrating, including outdated plugins and limited language options. (13 reviews) - Users find the **outdated WordPress plugin** limits integration and features, impacting overall usability and functionality. (12 reviews) - Users feel Mouseflow is **expensive** for its offerings, especially impacting small businesses with tighter budgets. (10 reviews) - Users experience **data inaccuracy** issues, with bugs and loading delays affecting the reliability of Mouseflow's insights. (9 reviews) - Users face **filtering issues** with Mouseflow, making it difficult to efficiently find relevant session recordings. (7 reviews) - Users find a **lack of information** on behavior patterns, which complicates their understanding of customer journeys. (7 reviews) - Not Intuitive (7 reviews) - Users struggle with **session management** , finding it tedious to filter recordings and frustrated by frequent logins. (7 reviews) - Credit Issues (6 reviews) - Heatmap Issues (6 reviews) ## Mouseflow Reviews ### 1. Great product, amazing support, 100% trustworthy and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2022 **What do you like best about Mouseflow?** One of the most important aspects of choosing Mouseflow should be security and compliance with privacy laws worldwide, and their ability to serve our global operation in different markets. They have data centers in the US and EU, which is a very important aspect when choosing an analytics provider for a global operation. **What do you dislike about Mouseflow?** Not much of a dislike, but some encouraging feedback to make the product even better is to flag new features to users so that they can take advantage of them and it can be planned into your business roadmap. Always helpful to share some examples on how to adopt them as well **What problems is Mouseflow solving and how is that benefiting you?** One of the challenges of running global operations is that data becomes overwhelming and teams get often disjointed from each other. Mouseflow helps streamline data-enablement across the organization, while also helping to focus on the problems that really matter on your website. Everybody in your organization can have access to the tool, which makes it easier for cross-department collaboration. **Official Response from Eddie Casado:** > Hello there, We are leading the way in privacy laws compliancy and have a dedicated team committed to making sure that we help our clients understand and navigate the intricacies of the legal aspects of dealing with multiple operations across the world. We are making an effort to give our improvements more visibility so that our users can get to know them and adopt them. Hopefully, you'll see something soon enough ;). Please let us know if we could support you with anything else. Thanks again! ### 2. Great Insight into customer behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Mouseflow?** Seeing customer journeys when site changes have been made **What do you dislike about Mouseflow?** Not come across anything yet, credits running out maybe **What problems is Mouseflow solving and how is that benefiting you?** Identifys any site issues due to changes made **Official Response from Eddie Casado:** > Hello Nick, Thank you for sharing your review. Perhaps its time to move up? Running out of credits is not optimal, especially because you may lose crucial behavioral data that can lead to promising insights! Reach out to us to explore your options by firing up a chat inside the app. We look forward to hearing from you! ### 3. Mouseflow easily allows us to capture meaningful data about our website **Rating:** 4.5/5.0 stars **Reviewed by:** Camosun C. | Web Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Mouseflow?** Being able to capture very targeted data both proactively and passively. **What do you dislike about Mouseflow?** Having the option to see the cursor highlighted and have it leave a visual trail on the recordings would allow us to see mouse movement more easily. **What problems is Mouseflow solving and how is that benefiting you?** Heatmapping of targeted pages allows us to see if users are finding the necessary calls to action on specific pages. Being able to run quick and very targeted feedback campaigns is an easy way to get meaningful data on recent changes or perceived upgrades. **Official Response from Eddie Casado:** > Hello there, Thank you very much for taking the time to review us and for sharing your feedback. Seeing the trail of a cursor on a recording can be very helpful! We've passed along your feedback to product so that they can prioritize it accordingly. Please let us know if we can help you further. See you around! ### 4. Easy to use. Good heatmaps **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Mouseflow?** Heatmaps for multiple subpages and video recordings. **What do you dislike about Mouseflow?** Not all recordings can be displayed at all time. Sometimes buggy. **What problems is Mouseflow solving and how is that benefiting you?** Getting information about the users on our site **Official Response from Eddie Casado:** > Hi there, Thank you for taking the time to review us, although it seems like you are not having the best experience. We'd love to take a look under the hood to see if everything is working as it should, or if your website setup requires a bit a of configuration. Could you reach out to us via chat in the app or by writing us at support@mouseflow.com? We look forward to your message! ### 5. Good tool to analyse our user's behavior. **Rating:** 4.5/5.0 stars **Reviewed by:** Erwin V. | Co-Founder / Ondernemer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Mouseflow?** mouse tracking and the extensive heatmap functionality **What do you dislike about Mouseflow?** restriction in the rule builder for making extensive filters for funnels etc. **What problems is Mouseflow solving and how is that benefiting you?** what to change/optimize to our webshop to better serve our customers and increase conversions. **Official Response from Eddie Casado:** > Hi Erwin, Thank you very much for your review and sharing your feedback with us. We are constantly improving our functionalities, including our filtering capabilities. We'd love to hear your use case and the challenges you are facing. Could you reach out to us over chat or email us at support@mouseflow.com? There are many ways to slice and dice data in Mouseflow, so perhaps we could offer an alternative. We look forward to your message! ### 6. Very powerfull and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Mouseflow?** I use mostly the recordings, sometimes also heatmaps **What do you dislike about Mouseflow?** the tracking data by regex, I know it's the best way, but sometimes it's complicated for me to manage my settings quickly because of that **What problems is Mouseflow solving and how is that benefiting you?** I can see the interaction between my users and my product so I know them better and I can improve my product strongly **Official Response from Eddie Casado:** > Hi there, Thank you for reviewing us. Regex can be indeed tricky, so please reach out to our support team when you need extra help to ensure that you are set up correctly. See you around! ### 7. Most convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Seiko F. | WEB marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Mouseflow?** I like the recording function the most. You can actually check the movement of the user and understand the problem in more detail. Compared to competitors, it was this system that had all the functions I wanted and had excellent cost performance. **What do you dislike about Mouseflow?** Some of the heatmap features can be confusing. Also, I feel that it will be easier to use if the functions are further enhanced, such as checking the number of unique users and the number of sessions. **What problems is Mouseflow solving and how is that benefiting you?** We use mouse flow to improve the difficulty of purchasing websites. By actually checking the heatmap and recording, it led to improvement and CVR improved. Therefore, it had a positive effect on sales. **Official Response from Eddie Casado:** > Hi Seiko, Thank you very much for taking the time to review us. We are glad that you are finding your recordings insightful, and the product feels effective and efficient for you. We'd love to hear more about what improvements you'd like to see in heatmaps, as well as where you'd like to see unique users and number of sessions in the app. Could you email us at support@mouseflow.com, or chat with us inside the app so that we can pick your brain? We look forward to your message ### 8. A must tool for any serious CRO work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Mouseflow?** This is an overall awesome platform and we couldn't imagine how CRO would be without it. We tried pretty much every similar SaaS in the market and Mouseflow is on another level. Fair price and you get so much more out of it. We like we have the ability to tag recordings and easily filter them. The recordings themselves are very accurate and rarely Mouseflow will miss a user session. **What do you dislike about Mouseflow?** Can't think of anything. Their live support is good and most likely will address on the spot any questions you may have. **What problems is Mouseflow solving and how is that benefiting you?** We qualify and quantify the behavior of the users in our web properties and act accordingly. By using Mouseflow we managed to achieve very high conversions within a pretty short period of time. **Official Response from Eddie Casado:** > Hey there, Thank you very much for taking the time to review us! CRO + Mouseflow = soulmates Please let us know if there is anything you need ;). ### 9. One of the best tracking services i've used to date. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Mouseflow?** Mouseflow offers everything you need in one, it has heatmaps, funnels, feedback and more. **What do you dislike about Mouseflow?** If i did dislike anything or have an issues, the customer service team are on hand to answer my needs, awesome customer relations! **What problems is Mouseflow solving and how is that benefiting you?** Being able to track our users using heatmaps and ask them the right questions using the feedback functionality **Official Response from Eddie Casado:** > Hello there, Thank you very much for your support and for taking the time to submit your review. We greatly appreciate it! Our customer support and success teams are very happy to get the positive reinforcement, so thank you for the positive feedback too. We'll be around if you need us. ### 10. Love Mouseflow! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Mouseflow?** Mouseflow feels like a window into our website that we otherwise can't see. I love being able to see where users get stuck and where we can improve. You can view a user's flow on Google Analytics, but not like this. It's a game-changer for our website. **What do you dislike about Mouseflow?** I wish there were more ways to filter the recordings & results, as well as ways to sort the results. I would also like more analytics in connection to referrals and entry pages. **Recommendations to others considering Mouseflow:** Set time aside to analyze the results each month or week. Otherwise, you aren't getting the right data & benefits from the program. **What problems is Mouseflow solving and how is that benefiting you?** We never knew what the user flow of our website was and this really helps us determine where folks are going, where they are stopping, and where we can improve in the structure of our website. **Official Response from Eddie Casado:** > Hi there, We love you back! Thank you for sharing your feedback and review with us. We have one of the most extensive filter options in the market, yet we are always curious to see how else we can improve our features. Perhaps you could reach out to us over chat or at support@mouseflow.com to find out what's missing? We look forward to connecting with you and having you around. Talk soon! ### 11. Super friendly and easy to implement solution for website analytics, much better ux than hotjar **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio M. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mouseflow?** The ease to navigate in between recordings and heatmaps **What do you dislike about Mouseflow?** Form integration is not very good, definitely needs improving because it doesn't know 80% of the time when someone submits a form correctly on my website **What problems is Mouseflow solving and how is that benefiting you?** Not knowing how my website performs to new users, I've now been able to continue to upgrade and iterate to perform better and up my conversion rate **Official Response from Eddie Casado:** > Hola Emilio, Thanks so much for the awesome review and for making the time to write it up. Tracking successful submissions on form largely depend on how they are set up. For example, you may not have a thank you page, which would limit our ability to track the submission properly. Rest assured, this is a common case for which we hav documentation (see how Mouseflow improved link below) to cover these instances. If you still have problems tracking, please do not hesitate to reach out to our world-class support, as they'll be more than happy to look through a customized solution for you. ### 12. A very powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Mouseflow?** As we pivot to becoming a pure SaaS, we have been relying heavily on mouseflow to help us guide our product development, especially from an onboarding perspective. We heavily rely on recorded sessions to identify how users interact with our platform post-signup, and we've made incremental changes that have made a significant impact on our activation. **What do you dislike about Mouseflow?** The interface can be further improved, however, that's not really that much of an issue. **Recommendations to others considering Mouseflow:** Highly recommend this tool to better understand your traffic and users. **What problems is Mouseflow solving and how is that benefiting you?** Our primary focus as of right now is to fine tune our onboarding process to help users graduate from sign up to activation. This required us to understand what people actually do once they come in, and to improvise accordingly. Based on changes implemented inspired by video recordings of user sessions, we've made significant improvements in our activation ratio. **Official Response from Eddie Casado:** > Hi there, Thank you very much for taking the time to review us. We have just released our new rebranding and made some changes inside the app. We'd love to hear your thoughts! See you around! ### 13. quick, powerful and seemless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Mouseflow?** The best part is the ease of integration and how instantly the platform is up and running. The pricing is also quiet competitive and overall i found it a good platform **What do you dislike about Mouseflow?** It lacks the flexibility to sample the sessions which can be a pain point sometimes. and the playback of the session is not very optimized and every page has its own different video in a session which is really irritating when reviewing a session **What problems is Mouseflow solving and how is that benefiting you?** helps in creating heatmaps, reviewing sessions of customers and help in understanding customer journeys and what are the hindrances a user faces in between landing on the website and making a purchase **Official Response from Eddie Casado:** > Hi there, Thank you very much for reviewing us. There is an option that gives you the flexibility to sample (although we don't recommend to) your sessions. Check out the page on the link "See how Mouseflow improved". If you need extra help setting this up, please send us an email to support@mouseflow.com, or fire-up a chat inside the app and our support team will happily help you. Additionally, we'd love to get more details around your experience while watching your recordings. We look forward to your message! ### 14. Great system and insights **Rating:** 4.0/5.0 stars **Reviewed by:** Ben D. | Head of Digital, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mouseflow?** Heatmaps, funnel and recordings are all great features and we are looking forward to gaining really valuable data that we are already seeing! **What do you dislike about Mouseflow?** Nothing so far, the platform is easy to use and so far the results are looking really good. **What problems is Mouseflow solving and how is that benefiting you?** We have recently launched a new website and so need to track effectiveness of each page. **Official Response from Eddie Casado:** > Hi Ben, Thank you for sharing your review. We will continue to strive and surprise you to earn that fifth star! Hit us up if you need any extra help at support@mouseflow.com, or via chat inside the app. See you around! ### 15. A clear vison on your website traffic **Rating:** 5.0/5.0 stars **Reviewed by:** Eric O. | Store owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mouseflow?** To be able to see visitors interacting with my website **What do you dislike about Mouseflow?** Nothing I can think of, I really like MouseFlow **Recommendations to others considering Mouseflow:** If you have a high bounce rate and you want to know where the problem resides, with heatmaps, user recordings and clear reports, you're definitely looking for MouseFlow !!! **What problems is Mouseflow solving and how is that benefiting you?** Bounce rate. I discovered where the problem was **Official Response from Eddie Casado:** > Hi Eric, Thanks so much for sharing your review. We are excited to see you are taking advantage of Mouseflow to get actionable insights! We are curious, though, what was the problem you identified? We are on the edge of our seats here... :) See you around! ### 16. Nate Reviews MF **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Mouseflow?** I'm not sure yet, I'm new and am trying to figure it out still **What do you dislike about Mouseflow?** how the insights are organized and where the links take me. Also, some data is not labelled as intuitively as I'd like **What problems is Mouseflow solving and how is that benefiting you?** It's helping me to prioritize the work in my backlog **Official Response from Eddie Casado:** > Hi Nate, Thank you for sharing your feedback with us. We take our reviews very seriously, especially when they fall below 4 stars. We'd like to hear more about the challenges you are facing with the interface and the journeys. Perhaps we could connect over chat inside the app or through support@mouseflow.com? In the meantime, I'd like to invite you to check out our training hub where you can potentially address some of the challenges you are facing. Please follow the link under "See how Mouseflow improved" to get there We look forward to talking to you soon, and we hope that you give us another chance to turn your experience around. Thank you! ### 17. Way better than hotjar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Mouseflow?** Mouseflow is way better than Hotjar. We've solved plenty of errors through session recordings and the heatmap is very thorough. **What do you dislike about Mouseflow?** Nothing as of yet. There are features that I haven't fully utilized yet. **What problems is Mouseflow solving and how is that benefiting you?** User recordings / funnels / heatmaps **Official Response from Eddie Casado:** > Hello there, Thank you for your sizzling review! We know you have options, so thank you as well for picking us as your behavior analytics tool. Please let us know if you need anything in the future :) ### 18. Works perfectly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Mouseflow?** Based on the data we got from mouseflow we have raised our conversion rate step by step. **What do you dislike about Mouseflow?** At the moment all is working well nothing to dislike **What problems is Mouseflow solving and how is that benefiting you?** We got Heatmaps and user clicks, scrolls and have updated our lp for a better user experience **Official Response from Eddie Casado:** > Hey there, Thank you for your review and support! If you ever come across any issues, please let us know via chat or by emailing us at support@mouseflow.com See you around! ### 19. Extremely Engaging and Comprehensive **Rating:** 5.0/5.0 stars **Reviewed by:** Anchal A. | Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Mouseflow?** Mouseflow is very comprehensive and provides with detailed impressions and click data, which is highly valuable for our brand to drive strategies for high conversion landing pages. **What do you dislike about Mouseflow?** Still in the early stages of working with this software. No complaints so far. **What problems is Mouseflow solving and how is that benefiting you?** Trying to see LP performance and see which pages and section bring conversions. **Official Response from Eddie Casado:** > Hi Anchal, Thank you for taking the time to review us and for your support. As you get started, make sure you visit our training section to get you up to speed faster. Please follow the link here where it says "See how Mouseflow improved". If you ever run into any issues, please do not hesitate to reach out to us either via email at support@mouseflow.com or via chat inside the app. See you around! ### 20. Mouseflow for shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Mouseflow?** Simple to use, minimal manual setup involved. **What do you dislike about Mouseflow?** I can't track through the shopify checkout process. I'd really like to be able to see peoples frustrations that cause checkout abandonment. **What problems is Mouseflow solving and how is that benefiting you?** being able to troubleshoot where users are having frustrations with our UX **Official Response from Eddie Casado:** > Hello there! Thank you for taking the time to share your feedback and rating. We have a little surprise for you under "See how Mouseflow improved" link - it will take you to an article outlining how to track through Shopify's checkout! If you need additional help setting up, please reach out to our support team via chat or email at support@mouseflow.com. They are on hold in case you need a bit of help. See you around! ### 21. Mouseflow provides amazing tracking, easy to use, and provides great stats **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Mouseflow?** Ease of use, information, lots of great features **What do you dislike about Mouseflow?** Haven't been able to geotarget by marketed regions down to state level **What problems is Mouseflow solving and how is that benefiting you?** It is allowing us to see how users are interacting with our website so we can make a better experience for users. **Official Response from Eddie Casado:** > Hi there, Thank you very much for reviewing us. We are happy to see you ar finding Mouseflow valuable and easy to use. It sounds like there may be something going that is not allowing Geo heatmaps to go as deep as you like. Could you reach out to support to see if there is anything that needs to be adjusted? We look forward to your message! ### 22. Saved me from spending $$$ on fraudulent ad activity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Mouseflow?** Lets you see user info and mouse behavior to detect when bots are on your site -- especially important for ad analysis. **What do you dislike about Mouseflow?** The platfom is a little clunky and logs you out constantly. **What problems is Mouseflow solving and how is that benefiting you?** Tracking user behavior to the landing pages I'm testing **Official Response from Eddie Casado:** > Hi there, Thanks so much for sharing your review. Our Bot-detection integration is available on all plans so that our customers can do exactly that - prevent bots from ruining your campaign performance and your budget. We are glad to have been a crucial ally in getting rid of this activity. See you around! ### 23. Mouseflow helps us to understand our website visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Olaf V. | Online-Marketing / Vertrieb, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Mouseflow?** Complete info from our visitors, all function in one programm **What do you dislike about Mouseflow?** Nothing really....all is OK for us! Nothing which we dislike **Recommendations to others considering Mouseflow:** We are happy and satisfied with mouseflow, knowing other tools which are less complete. **What problems is Mouseflow solving and how is that benefiting you?** We understand better, what the user are seeing / watching on our page. Even visible all activities by visitors. **Official Response from Eddie Casado:** > Hi Olaf, Thank you very much for your review and support. The users hold the key for better performance, so watch them closely and hey'll reveal what you need to do to improve your experience! See you around! ### 24. Very Exciting and Informative Tool to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Mouseflow?** Keep track of the traffic and activities. **What do you dislike about Mouseflow?** Spending too much time tracking traffic, sometimes the loading of recordings is slow **What problems is Mouseflow solving and how is that benefiting you?** Troubleshooting activities on the website so we can see what we need to improve. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your review and feedback. We'd love to look at your account performance and check if we can make any suggestions to optimize the loading of your recordings. Could you fire up a chat inside the app or send us an email to support@mouseflow.com? We look forward to your message! ### 25. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** andrez a. | marketing head, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mouseflow?** responsive and quick assistance from the **What do you dislike about Mouseflow?** nothing found as such, i am using it for quite some time now **What problems is Mouseflow solving and how is that benefiting you?** tracking the visitors , i am able to keep an account of vistor's behavious and with the data iu am able to make changes that help to increase conversions **Official Response from Eddie Casado:** > Hi Andrez, We are happy to help! We take a lot of pride in being one of the fastest support teams in the industry :). See you around! ### 26. Mouseflow is practical and very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Mouseflow?** I like the website filter within the recording, as you can jump to the important section more easily. **What do you dislike about Mouseflow?** If I add a filter for for example the homepage, I can't use only /xy. Instead I have to use the full link. **What problems is Mouseflow solving and how is that benefiting you?** Understanding the behaviour of customers. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your review and feedback. We've designed our system so that it automatically picks up your URLs, as to help you access your data quicker. However, it looks as if though you have a different use case. Perhaps we could chat about it? We'd love to listen to what you have to say. Shoot us an email to support@mouseflow.com or fire up a chat inside the app and we'll be right with you. ### 27. Amazing tool to optimize a website **Rating:** 5.0/5.0 stars **Reviewed by:** Guy L. | Analyste d’affaires, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Mouseflow?** The screen recordings help us see the users' behavior so we could improve the online experience **What do you dislike about Mouseflow?** Some of the features like funnels could be achieved using other tools like google Analytics. **What problems is Mouseflow solving and how is that benefiting you?** We can quickly add feedback surveys **Official Response from Eddie Casado:** > Hi Guy, Thank you very much for your review. We are glad that you are finding session replay useful. Have you tried our custom tag tool yet? It will allow you to tag elements on your website so that you can use them as filters later! While Google Analytics does have a funnels feature, there are some very distinct differences. First, GA samples data on their free plan, which could mislead your insights if you don't have enough traffic. Second, GA can't replay the sessions of the users who dropped in each step of the funnel :). With Mouseflow you record all visits to your site, and create conversion funnels to watch exactly where and why they dropped from one step to another. Thanks again for you review, Guy. See you around! ### 28. Remove the guess work from CRO **Rating:** 4.5/5.0 stars **Reviewed by:** Svend Georg J. | UX and data analysist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Mouseflow?** The ability to view and filter heatmaps by not only device type, but also friction like rage-click and speed scroll. It makes it easier for use to spot areas for optimization and lower abandon rate. We tried other similar services in the market and Mouseflow has the best features and a reasonable pricing. Also their support is always fast and helpful. **What do you dislike about Mouseflow?** For our clients with a lot of traffic, the pricing is too expensive which often keep them from making recurring agreements. Sometimes the heatmap images don't render correctly. **What problems is Mouseflow solving and how is that benefiting you?** Clarified which parts users notice and which they overlook, friction points and improve UX flow on both B2C and B2B sites. **Official Response from Eddie Casado:** > Hi Svend, Thank you very much for taking the time to review us and for providing your feedback. We look forward to hearing a bit more about your case so that we can explore our plans together and find the best fit for you. Could you please email us at sales@mouseflow.com? Also, please don't hesitate to fire up a chat when your heat maps don't render as you would expect. Our support team is always there to help, and these instances are usually fixed quickly :). We look forward to chatting with you soon! ### 29. Paid off in the first hour.. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan K. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Mouseflow?** We love being able to see what our customers are doing and how they are interacting with our software. Within the first hour we were already able to identify some UX issues that we were never able to see before. **What do you dislike about Mouseflow?** I dislike not being able to see more information on their screens. It limits how are able to help our customers. **What problems is Mouseflow solving and how is that benefiting you?** Our software is being built too quickly to user test everything. Mouseflow allows us to see the user's journey and how they interact with our system. We can quickly make edits based on error we see. **Official Response from Eddie Casado:** > Hi Nathan! Well, talk about positive ROI :D! Thank you for taking the time to review us. User testing nowadays has become a bit of a challenge, so we are glad that we were able to give you an unbiased sample of how your visitors are interacting your product. Make sure you use our friction score/events and error tracking to get to fixing your issues even faster ;). We'd love to hear more about what other information you'd like to see. Could you fire up a chat in the app ? Talk to you soon! ### 30. Mouseflow does the work we needed - tracking the app inside of the website **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas T. | SEO specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Mouseflow?** Funnels are just the best. It helps you segment and track every path of users. **What do you dislike about Mouseflow?** There is nothing really to dislike. Maybe the pricing could be lower. **Recommendations to others considering Mouseflow:** Better than many more known products. **What problems is Mouseflow solving and how is that benefiting you?** By tracking via funnels we could understand moving of customers through the funnel and see where are bottle necks to make adjustments on the app. **Official Response from Eddie Casado:** > Hi Thomas, Thank you for taking the time to review us. If you like funnels, make sure you check out form analytics - they track field-to-field performance on a form, much like a mini funnel :). This will help you discover whether you have too many fields, or if one field is getting too many refills and it needs some explanation. Please let us know if you have any questions. ### 31. Amazingly easy to use platform for user movement recordings. **Rating:** 5.0/5.0 stars **Reviewed by:** Sayantan D. | Digital Marketing Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Mouseflow?** Easy to use dashboard and tracks 95% of our users landing on the website. Heatmaps are very accurate and helped us a lot in placing our CTAs across the website. **What do you dislike about Mouseflow?** Tags/ variables could be improved, we somehow felt it is not able to track the exact source. Video Tutorials or Documents explaining the usage of every feature in detail are missing, although the product is very easy to use and self-explanatory. **Recommendations to others considering Mouseflow:** Subscribe to mouseflow without even a second thought. Plans are very flexible. **What problems is Mouseflow solving and how is that benefiting you?** We are solving the conversion rate problem with the help of user movement tracking. Mouseflow lets us track the movement with video recordings as well as heatmaps of scroll, clicks. We have improved our conversion by 8% on average on every landing pages post installing mouseflow. **Official Response from Eddie Casado:** > Hey there, Sayantan! Thank you very much for your review and your support. We appreciate your feedback regarding Tags/ Variables, but we'd love the opportunity to clarify your use case and offer some support. Could you please fire up a chat in the app, or email us to support@mouseflow.com to start a conversation? We look forward to your message! ### 32. Really easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Mouseflow?** I like how you can create funnels and see the whole process **What do you dislike about Mouseflow?** Some glitches when seeing the videos, they take a while to load sometimes **What problems is Mouseflow solving and how is that benefiting you?** Helps inmprove UX and conversions **Official Response from Eddie Casado:** > Hi there, Thank you for sharing your review and feedback with us. We'd love to take a look at the glitches you are reporting to make sure you get the best Mouseflow experience possible. Could you start a chat with us in the app, or email us at support@mouseflow.com? Thank you! ### 33. Great tool for optimizing user experience and engagement! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Mouseflow?** Apart from the recordings, heatmaps, and especially for analyzing forms. **What do you dislike about Mouseflow?** Some of the setup/documentation could be more detailed/helpful. **What problems is Mouseflow solving and how is that benefiting you?** Low user engagement, difficulty in getting users to set up an account. **Official Response from Eddie Casado:** > Hi there, Thank you very much for your review and feedback. We are always happy to improve our documentation to be more effective for you, so we would love to hear about what challenges you had. Perhaps you could email us at support@mouseflow.com, or fire up a chat inside the app to talk? Our support team is always on call to help out with any issues that may come up during your Mouseflow journey. We look forward to hearing back from you! ### 34. very comfortable with MF. We got true insight to change the game rules, based on the user behavior. **Rating:** 5.0/5.0 stars **Reviewed by:** Joju J. | User analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Mouseflow?** Recordings are most helpful for the user bahaviour in my word game website. **What do you dislike about Mouseflow?** initial glitch to upgrade the plan to higher due to my credit card issues. **Recommendations to others considering Mouseflow:** very helpful tool to understand the user behaviour. **What problems is Mouseflow solving and how is that benefiting you?** user-behavior on the game they play. changed the rules accordingly. **Official Response from Eddie Casado:** > Hi Joju, Thank you very much for your support and review. We love that we are a game-changing tool! We are sorry we had a bit of a hiccup with processing your upgrade. Thankfully, everything is up and running :). Please let us know if we can be of any assistance. See you around! ### 35. This is a mission critical tool for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Mouseflow?** The data is available in real-time - as it's coming in. We love the heatmaps feature and the ability to view them filtered by device type. We also find that sharing the recordings and tagging them for later has been instrumental in helping us collaborate with our creative team. **What do you dislike about Mouseflow?** We have not uncovered anything we dislike about it or anything that doesn't work correctly. **Recommendations to others considering Mouseflow:** It's an invaluable tool that will help you optimize your websites. **What problems is Mouseflow solving and how is that benefiting you?** We learned that most of our clients' customers view their landing pages on mobile phones, so we are sure to optimize our pages for mobile viewing first and desktop secondary. It's also helping us determine where to put call-to-action buttons or product benefits on the pages so that most people see them. Spending $10-20,000 a day on ads across many markets and landing pages makes it nearly impossible to do a good job managing ads/sales funnels without it. **Official Response from Eddie Casado:** > Hey there! Thank you for sharing your use case with us. It is always exciting to read how our customers are improving their business by using Mouseflow :). We'd love to talk to you to learn more about your case. Could you send us an email to content@mouseflow.com so that we can chat? We look forward to your message. ### 36. It's like magic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Mouseflow?** Thanks to tracking what users do on our site, we were able to improve it and get more conversions. It's like magic. I would recommend it to anyone with a lot of traffic and little conversions. **What do you dislike about Mouseflow?** Our company is small, and we don't have many customers. I thought the credits had an expiration date but thanks to the Mouseflow team I learned that they can be added to the following month. So there's nothing I really dislike about the platform nor the company. **What problems is Mouseflow solving and how is that benefiting you?** Now I know what the usability issues on my website are. I was able to fix them and get more sales. **Official Response from Eddie Casado:** > Hey there! Thank you very much for supporting us and for your awesome review. We are glad that your finding the credits roll-over useful #abracadabra. See you around! ### 37. Mature site tracking tool with lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Jon W. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Mouseflow?** It's great to be able to see the exact experience a user had on the site. This helps us form hypotheses for future enhancements, find bugs, and track engagement. **What do you dislike about Mouseflow?** Occasionally we've seen rendering issues that made us wonder "is our site broken or is this just mouseflow?" **What problems is Mouseflow solving and how is that benefiting you?** We're tracking the efficiency of our funny and user engagement with new features. It also helps us find obscure bugs more easily. **Official Response from Eddie Casado:** > Hi Jon, We are happy to see you are using Mouseflow like a total pro. Thank you for supporting us with your review. Rendering issues tend to happen from time to time, specially if you are iterating a lot on your website, however, our support team is always available and on-call to help you sort these type of things out. Reach out to them over chat or at support@mouseflow.com. See you around! ### 38. Intuitive UX but can keep improving on watching records **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Mouseflow?** I think the user experience is very intuitive so I like this platform very much. Also I think you can keep improving on the recording section because it's tough to keep watching records by parts **What do you dislike about Mouseflow?** I think you can keep improving on the recording section because it's tough to keep watching records by parts. I also believe the price of credit for records is costly and expires too soon. **What problems is Mouseflow solving and how is that benefiting you?** I can watch records of site flows I'm interested in improving. Also, I can track by location and worths good. The friction resume is handy, so I like to filter by friction to keep data more swift. **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your feedback with us. We'd like to know more about your current experience. Could it be possible for you to fire up a chat inside the app, or send us an email to support@mouseflow.com so that we can improve? We look forward to your message ### 39. Solution easy to use and understand but we get out of credits too fast **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Mouseflow?** I like to be able to group some pages to get one single record. **What do you dislike about Mouseflow?** The credits are used too fast, I would have preferred the recordings to be spread over the month rather than using all my credits over 3 days. **What problems is Mouseflow solving and how is that benefiting you?** I like to be able to filter by pain points : rage clicks etc **Official Response from Eddie Casado:** > Hello there, We hear you. Running out of credits is not good! However, it means that your business is growing! #exciting Part of our core offering has always been to record all visits to your site, not just a fraction of them. Spreading credits through can leave valuable data out of your analysis, biasing your decision making and potentially hurting your business as you are not getting the full picture of your users behavior. We'd love to work with you to get you to a plan that covers your traffic needs so that you can take full advantage of what Mouseflow has to offer. Perhaps you can fire up a chat or email us at support@mouseflow.com? We hope to hear from you soon! ### 40. An Essential Tool To Boost Engagement and Conversions on Your Website **Rating:** 5.0/5.0 stars **Reviewed by:** Viktor G. | Systems Integrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Mouseflow?** you can view site visitors user experience **What do you dislike about Mouseflow?** you cannot easily distinguish subdomains. **Recommendations to others considering Mouseflow:** Make sure to configure your website properly prior to running traffic. **What problems is Mouseflow solving and how is that benefiting you?** Mouseflow helps me see my customers' experience so we can improve the usability **Official Response from Eddie Casado:** > Hi there, Viktor, Thank you for reviewing us. We'd love to chat about how to make distinguishing subdomains better in Mouseflow. Could you fire up a chat in the app, or send us an email to support@mouseflow.com? We look forward to chatting with you! ### 41. Great tool to analyze user behavior **Rating:** 4.5/5.0 stars **Reviewed by:** Matthias K. | Art-Director, Senior UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Mouseflow?** - Great dashboard lets you see all the essential stats on one page - Friction makes it easy to find problematic sessions **What do you dislike about Mouseflow?** - I can not distinguish unique users, but just user sessions **Recommendations to others considering Mouseflow:** Mouseflow is a great tool that has some significant advantages in comparison to its competitors that are important to us: You can divide your Credits through the different projects you have and optimize for your needs. The dashboard gives you an excellent overview, and all your information is connected. The setup is straightforward! The best of all: the mouseflow support is fast and friendly. **What problems is Mouseflow solving and how is that benefiting you?** - Analyse details in our user flow and key features **Official Response from Eddie Casado:** > Hello Matthias, Thank you for taking the time to review us. We are glad to read you are using our friction score to find the sessions and users that need your help the most. You absolutely can distinguish between unique users :). There are a few ways to do so, so please shoot us a message over our chat to check it out together. Talk to you soon! ### 42. Great overall features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Mouseflow?** It can fully render my homepage which is built by react, while other heatmap providers were unable to do it. **What do you dislike about Mouseflow?** The trial plan only has 500 credits, which I feel it is not enough compared to the credits offered from other heatmap providers in their trial plan **What problems is Mouseflow solving and how is that benefiting you?** With heatmap feature, I can view which element in my homepage that is most clicked by my visitors ### 43. Great Info to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Mouseflow?** Viewing the scroll rate and the clicks is invaluable. **What do you dislike about Mouseflow?** Nothing is missing, the individual recordings are great too. **Recommendations to others considering Mouseflow:** If you need heatmaps or recordings these are great! **What problems is Mouseflow solving and how is that benefiting you?** Now I can see where friction is on my landing page and smooth it out to keep people's attention. Wit the recordings I can see how individuals use my site and any issues they come across. **Official Response from Eddie Casado:** > Hi David, We are happy that you are finding good insights to improve your landing pages. Using the friction score to prioritize your improvements will make a lot of difference for sure. See you around! ### 44. It's One Solution For All Purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Katlego F. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Mouseflow?** We Do Not Need Any Other Analytical Tool **What do you dislike about Mouseflow?** I dislike nothing about the product. Nothing at all **Recommendations to others considering Mouseflow:** Go for it and disconnect all your other analytical that slow down your website. **What problems is Mouseflow solving and how is that benefiting you?** Analytics and user flow **Official Response from Eddie Casado:** > Hi Katlego, Thank you so much for your review and support. We are glad to be the one solution you need to track how your users behave. See you around! ### 45. Great tool for heatmapping on both desktop and mobile. **Rating:** 4.5/5.0 stars **Reviewed by:** Warren F. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Mouseflow?** Mouseflow is an easy-to-use platform that does exactly what it is designed to do. **What do you dislike about Mouseflow?** There is nothing to dislike for the price. It is affordable for what it does. **Recommendations to others considering Mouseflow:** Decide ahead of time how often you want to record sessions and at what intervals to avoid over-using your purchased credits. **What problems is Mouseflow solving and how is that benefiting you?** We are always trying to understand better how our users are navigating and interacting with our website. **Official Response from Anna Abramishvili:** > Hi Warren, Thanks so much for supporting us. We’re certainly glad you feel that it’s a good value for the price, but if you’ve ever got product suggestions, we’d love to hear them. We also know that recording all of your data in the app can feel overwhelming (it’s potentially a lot of data!), but using features like friction points allows you to see easily what’s going on with your users without the risk of missing anything. We’d love to discuss this further with you. Feel free to reach out to us anytime at support@mouseflow.com or hop into our chat in the app and talk with us there. Hope to hear from you soon! ### 46. Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Janani P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Mouseflow?** smooth and seamless process compared to the others in the market **What do you dislike about Mouseflow?** It can be a little more clear for new users **What problems is Mouseflow solving and how is that benefiting you?** tracking conversion rates and identifying gaps **Official Response from Eddie Casado:** > Hello Janani, Thank you very much for sharing your feedback and review. We know that it may be a bit overwhelming to get so much data and shiny things to look at with Mouseflow. We are continuously improving our onboarding to help our users get up to speed in no-time. In the meantime, please click on the link "See how Mouseflow improved" to access our training library with several tutorial videos with a few easter eggs to get you insights faster than before. If you need any extra help, please don't hesitate to ask us over chat or at support@mouseflow.com ### 47. Best Website HeatMap software for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Mouseflow?** For the price they charge, the tools you get to view heatmaps, see mouse movement recordings, and other basic analytics, is one of the best deals I have seen. The biggest reason we chose Mouseflow was the amount of time they store the heatmap and recording info. Compared to other SAAS providers that charge extra for more than 1 month storage, Mouseflow is the best deal we could find. **What do you dislike about Mouseflow?** While they offer easy to use tools for Heatmaps and Recordings (along with other tools we haven't utilized yet), we really wished they offered a 'Live View' to watch what customers were doing live on our website. Other Heatmap SAAS providers offer this feature and during a trial period it was very helpful to walk some customers through the ordering process. **Recommendations to others considering Mouseflow:** For the amount of pages you can record heatmaps and the length of storage, Mouseflow is hard to beat. If you need other analytic features, you might want to shop around more. **What problems is Mouseflow solving and how is that benefiting you?** The Mouseflow heatmaps have allowed us to see where customers are clicking on our site, which shows us where we need to focus our attention for marketing and web development. The Recordings have also helped us see where customers get stuck or confused on our website. **Official Response from Eddie Casado:** > Hello! Thank you for taking the time to review us, and for sharing your experience with everyone. We've made a note of your feature request and passed it along to our Product team. Can you fire up a chat inside the app so that we can make sure to inform you of any developments? Talk to you soon! ### 48. finally able to see how real people use my website **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret S. | Owner/ Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Mouseflow?** I love that I can see the heat maps and the actual patterns of how customers are using my website. No more guessing to see where people are clicking or scrolling. **What do you dislike about Mouseflow?** that I have to log into the website to see my data. id love to have a plug in on my website or an app that I can see my info. ive started becoming obessed with how my customers are using my info and i like to make real time changes. **What problems is Mouseflow solving and how is that benefiting you?** how customers use my website. i was having a hard time seeing why my conversion wasnt working as well. It helped me discover that images werent properly loading and that my website wasnt as mobile friendly as i thought. **Official Response from Eddie Casado:** > Hi Margaret, Thanks a lot for your review and feedback (absolutely love the dog btw ;) We'd like to talk to you regarding your request for a plug in, sounds exciting! Could you email us at support@mouseflow.com or fire up a chat inside the app to start a conversation? We look forward to talking to you soon! ### 49. Simple but solid platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Mouseflow?** Easy to navigate and user controls are intuitive. The ability to quickly navigate across customer site visits and target specific pain-points or good UX makes my job much easier **What do you dislike about Mouseflow?** Could be easier to segment and filter Mouseflows, especially when we are in teh middle of sizeable marketing campaigns and we have hundreds, if not thousands of recordings to parse through. **What problems is Mouseflow solving and how is that benefiting you?** Does help with QA and identifying any issues with our site's architetcure. Also a good double check if we see anomalous data in downstream systems, Mouseflow can help us troubleshoot and find root causes of customer frustration **Official Response from Eddie Casado:** > Hi there, Thank you very much for taking the time to review us. We'd love to hear more about your use case regarding filters and how we could improve the experience. Perhaps you could reach out to us over chat inside the app or at support@mouseflow.com? We look forward to hearing back from you. ### 50. User Session Recordings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Mouseflow?** I like the ability to filter by various attributes as well as to set up funnel and form steps **What do you dislike about Mouseflow?** goes thru the sessions very quickly. Also would like to be able to not record sessions from some referrers **Recommendations to others considering Mouseflow:** you dont know what you dont know abaout your sites usability ...until you try it **What problems is Mouseflow solving and how is that benefiting you?** solving usability issues that we might not even be aware exist **Official Response from Eddie Casado:** > Hi there, Thank you very much for sharing your review and feedback. We also love our filtering options! Going through your recording credits quickly means that you are either on a smaller plan than you truly need, or that you are growing very, very fast! Both are a good thing, but we understand that you may need to exclude some traffic to be more efficient. Please check the link "See how Mouseflow improved" for details on how to exclude referrers from recordings. Please remember that our support team is ready to jump in and help you sort this out. Just email them at support@mouseflow.com, or fire-up a chat inside the app. Talk soon! ## Mouseflow Discussions - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote - [Refund Policy](https://www.g2.com/discussions/mouseflow-refund-policy) - 1 comment, 1 upvote - [Do you have special plans or programs for agencies?](https://www.g2.com/discussions/do-you-have-special-plans-or-programs-for-agencies) - 1 comment, 1 upvote - [When will I be able to expert heatmap data as an excel file?](https://www.g2.com/discussions/when-will-i-be-able-to-expert-heatmap-data-as-an-excel-file) - 1 comment, 1 upvote - [Is there a way to cluster returning users and create info of unique users and not just sesions?](https://www.g2.com/discussions/is-there-a-way-to-cluster-returning-users-and-create-info-of-unique-users-and-not-just-sesions) - 1 comment, 1 upvote - [View Mouseflow pricing details and edition comparison](https://www.g2.com/products/mouseflow/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-06-18+03%3A33%3A31+-0500&secure%5Bsession_id%5D=f49be141-c934-4c64-bf3e-b44705eb6b37&secure%5Btoken%5D=be0f9356fe0e47c747772a3733f38dd7ccd994df763ff1fbb0b359115ef2c2bc&format=llm_user) ## Mouseflow Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Unbounce Landing Pages](https://www.g2.com/products/unbounce-unbounce-landing-pages/reviews) - [VWO Testing](https://www.g2.com/products/wingify-vwo-testing/reviews) - [Woodpecker.co](https://www.g2.com/products/woodpecker-co-woodpecker-co/reviews) ## Mouseflow Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - Campaign Tracking - Promotional Messages **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Mouseflow Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,031 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (626 reviews)